Whatsapp Web keeps saying phone is offline - Samsung Galaxy S9+ Questions & Answers

While I know it is normal that the phone should sleep and close whatsapp web every now and then, on my new Galaxy S9+ it is far more common than it used to be with my S6. Sometimes it stays offline for about 20 minutes, but I get messages coorectly on my phone. The only way it seems to wake up is to open the app, open a conversation and wait for a few seconds for it to refresh.
The app is already on the not monitored list in the Battery options. What could I do to make this work better?

It is happening very consistently. Usually everytime I try to send a message it becomes offline for a few minutes and then suddenly it sends them altogether.

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[Q] Google Talk app keep-alive failed on 3G / unable to get notification

This have been bugging me for very long. It not only affects my Google Talk, it also affects my Whatsapp, preventing them from getting messages on time.
Note that this only happens on 3G. I have no problem with Wifi.
I am able to get Google Talk / Whatsapp to push messages and get it's notification when I first booted my phone. The push stops when the phone is being idled for more than 5 to 15 minutes. I do not know why this happen, but when I look at *#*#8255#*#*, all timers listed froze and when I pressed on the "Send heartbeat to server" it does nothing (The heartbeat counter suppose to increase).
I tried to start the Google Talk app, and it started off with a fresh login (Means it logout while it was in idle state).
The two devices are, Stock DXLP9 unrooted and Lastest version of SlimROM with everything unchanged. No task manager involve on both affected devices.
I'm not sure if it's a carrier issue.
Is there anyone here that can help me solve this mystery?
I got the same problem here.
It's surelly related with some power saving thing.
I'm using WanamLite 12 with Siyah kernel 3.3.2.
My workaround was open terminal emulator and let it ping Google.com forever. It keeps the connection alive then I can receive msgs on IM+ Pro in real time.
AkaMod said:
I got the same problem here.
It's surelly related with some power saving thing.
I'm using WanamLite 12 with Siyah kernel 3.3.2.
My workaround was open terminal emulator and let it ping Google.com forever. It keeps the connection alive then I can receive msgs on IM+ Pro in real time.
Click to expand...
Click to collapse
I have tried your term emulator method and it does not work for me.
I have recently realised something that is very different that I did comparing to my friends.
They have "Automatically sign in" and "Automatic away status" checked in Google Talk.
I am currently trying this out to see if it works for me.
I will update again.
I have exactly the same problem.
I don't have a GSII, but a Sensation and a Galaxy Nexus.
After a while with screen off phone disconnect from google servers.. On galaxy nexus the bars change to grey color.
I did everithing.. nothing changed...
After Months, i get what it is the problem. The Operator..
Simply, switch from H3G, to Vodafone... The miracle happens
Google talk always connected, push notification of gmal, whatsapp and FB are instantaneous..
I found my own solution and it works for me.
I'm not sure if this works for others but here's what I've did.
Bought Tasker
Load Application GTalk, Wait 10 seconds, Go Home
Repeat this every 10 minutes.
I am not worrying at all as this consume very little battery.
I do see quite a number of wakelocks, but my battery life comparing to before has only lessen by an hour to two.
After using the method mentioned above, I now practising to switch off my phone while I'm asleep to save battery and still, my phone is able to last me through 2 full days (2x 16 hours) for my normal use as before.
Until I get S3........................

[Q] Push notifications and chat delay

Hi!
I have a few very annoying problems I want to get rid of.
The first is that all sorts of push notifications are often (if not always) very delayed. For example, when someone's played Wordfeud and it's my turn it can take up to 20 minutes before the phone alerts me. Same thing with Whatsapp and other apps. I did a factory reset recently and the problem seemed solved but after just a few hours the delays began to appear again. Both with 3G and Wi Fi.
It is the same thing with the built in FB-chat. Sometimes messages are also delayed for up to an hour. Occationally when I enter the Message hub and swipes to Online tab the messages arrives but it's rare. It could at first appear as work when two or maximum three messages arrives but then the conversation just dies and I must go to the Facebook app to view and continue the chat. Also after the factory reset it worked somewhat fine but just like with Push notifications it didn't work long enough... Same here, both over 3G and Wi Fi.
Does anyone have a single clue of what the issue is here?
Is the phone checking for new notifications in a certain pattern, like every 30 minutes?
I'm not completely sure if this is the right forum for this but I'm beginning to be kind of desperate. Notifications on iOS and Android works like a charm and I don't think the Lumia with WP should be behind in this matter.
Extremly thankful for answers.
Regards
Mikael Ivarsson
Nokia Lumia 800
OS version: 7.10.8773.98
Zune: Latest available
its not a problem of software, its a wanted feature of microsoft, wp7 doesnt have any multitastking, so if you turn of wifi and whatsapp is running, wifi is turned off for some minutes and if you turn on screen, wifi connects and whatsapp gets your messages, thats what i realized..
next phone wont be wp. :/ nice OS but the little things like this are annoying
facekill1337 said:
its not a problem of software, its a wanted feature of microsoft, wp7 doesnt have any multitastking, so if you turn of wifi and whatsapp is running, wifi is turned off for some minutes and if you turn on screen, wifi connects and whatsapp gets your messages, thats what i realized..
next phone wont be wp. :/ nice OS but the little things like this are annoying
Click to expand...
Click to collapse
Thanks for the reply!
But that's the strange thing, even if i don't turn off the screen and keep the phone "awake" there are no toast. The push notifications were instant for a few hours after the factory reset so there must be something that is "blocking" push messages. Same thing with the fb-chat. The chat should also work without problems even when the screen is turned off.
Me too are also considering walking out of Microsoft on this one. The OS is very beautiful and everything is so thought through but they still have som work to do.
Yes, background agents run every 30 minutes
thats why i wont buy a wp phone anymore. its really annoying and not SMARTphone like!
But shouldn't push messages be pushed through nearly instant?
it should be popup in the second it arrives
Exactly. Even if the screen is unlocked and wifi 3G is connected and all that it still is a delay.
The problem seem to have solved itself! I don't know what I've done but one morning I woke up and everything worked smoothly. Let's hope the issue doesn't return!
Data connection should be enabled for Push notifications to work. Maybe you went above your data cap or sometimes the 3G reception got lost.
Also, are you sure that app uses Push notifications and not regular Toasts sent by a background agent ?

wifi and mobile data disconnects when screen goes off even with wifi ALWAYS ON mode

My wifi and data connection disconnects when screen goes off on my huawei ascend mate 2. For samsung phones it can be solved with secret codes like ##0011# but for huawei phones the secret codes are not working. or do you know a working secret code on hardware level for this? my power save mode is off. wifi is set on always on mode. auto synchronisation is on. my apps can all run in background. So I have set off all possible energy saving option for all apps. besides I have downloaded apps to keep wifi always on. but when I put it on always on mode on this app. It mentions that the wifi set on always on mode. but after 2 seconds I open the app (wifi always on app) it says that the wifi is on saving mode and not in always on mode. So there is another more dominant program (probably the huawei custom ROM) who has more privileges than a normal app so that it avoids that wifi is on always on mode.
Sometimes even when the screen is on, viber whatsapp does not receive calls or messages you should launch the app to receive calls and messages. you would say that it is a synchronisation problem. No. No. sync is on for all accounts. all accounts have full access on all my data and on the battery. All settings about battery saving options are set off.
I have sort of the same issue. I use KIK to talk to a lot of friends and on other phones I've had (LG G3 previously), I could load up the task manager and clear away all apps and it had no effect on getting messages. Now, with the HAM, if I clear away running programs, including KIK, even though I have KIK set as a protected app, I will not get any messages and people who send me messages say it stays on S (sent) as opposed to D (delivered). If I clear out all running apps and then load KIK up again before turning off the screen, the messages get delivered and I get notification. It's a little annoying, but keeping the program I want to receive notifications, running, seems to solve the issue for me.

Gmail stalls when pulling down messages

hi
i've noticed that gmail often stalls when pulling down messages, like on a folder for around 1-2 minutes, but if you kill the app and open it then it loads everything straight away. is that a bug or normal because it's waiting for another sync interval?
thanks

Firewall problem: WhatsApp messages not arriving (ONLY when the phone is in sleep)

So first of: This is not phone or android version or even firewall-app specific because I've had the problem on previous phones and I know other people who also have this problem.
I'm running a firewall with a whitelist and obviously WhatsApp has Wi-Fi and mobile data allowed. It generally works. I can send and receive messages and media.
But if I put my phone away for a longer period of time (I think around 15 minutes or more) I no longer receive messages until I open WhatsApp.
So for some reason WhatsApp can't establish a connection when the phone is in sleep (or whatever it's called).
I verified this with another person who had the same problem. Turned off firewall and put the phone away for an hour or more, then sent a message and it arrived instantly. Worked for both phones.
I'm guessing that I need to give some other app internet access so WhatsApp receive messages while the phone is in sleep.
P.S: No, it's not that the notifications aren't showing up, it's not some battery saver, I did some research before and no suggested solution worked. Except for turning off the firewall (the 3-4 messages we sent for testing all worked perfectly fine), but since I came up with this idea myself, there was no thread to get some info about it and I didn't really find anything using google (though I found it hard to word the search).

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