This one is a weird one. I have not experienced this before.
My wife's HTC One X unrooted, factory unlocked from oversees, still under warranty. Latest JB available (stock).
Just the other day I went to clean up some of her redundant apps that I installed on her phone. All apps were from legitimate sources, Google Play.
Problem 1. I could not uninstall any app. The device would get quite warm, actually very warm. I would do a hard boot and sometimes I would then be able to uninstall the app, most other times no. I even have uninstaller apps and I tried using them and the app would go through the motions. it would seemingly uninstall the apps but it really didn't . On the times it would uninstall apps (it doesn't matter which app or how large or small) it often would take a long time.
Problem 2: Downloading apps from GP. I might be able to get away with downloading one app and installing it. However, most of the time GP would be stuck in "downloading', Again, if I do a hard reboot or even soft reboot, sometimes the download would start and you would see the small tray and down arrow. Most of the times, not. What is odd about this is that if I go to Google Play via desktop and remotely tell GP to install a particular app, it usually does without issue on the device.
Problem 3. I did a factory restore and after a few apps everything was ok. but problem would then develop again. I repeated the process to narrow down which app may be causing issue but I haven't been able to do so. Then, I did a hard reboot again and then the download would be very slow to start, several minutes then it would start up normally. I tried uninstalling an app and it too took a long time initially and then it was ok. However, in between this all, it was not. Even when going to SETTINGS, APPS, seeing info on the app (cache size, etc) would take a very very long time to populate.
The wife has her phone with her today at work, but for now it is operating as it should. However, I am very confident it will return to the way it was.
Does any one know what could be going on? Is this a s/w issue or hardware issue? Is there any way to test to see if the flash drive has bad sectors or is somehow damaged? Perhaps the HTC needs a brand new re-flash to the original ROM ?
This issue has me completely baffled and frustrated. I'm currently on my 3rd LG V10 after 2 AT&T warranty replacements. My first device just bricked one day and ever since I received the replacement device from AT&T, I have apps disappear from my phone when I reboot. After about a month of dealing with it on that 2nd device, I called AT&T and walked through a few tests with them and they agreed that my hardware was probably to blame and sent another replacement device.
I've had that one for about 2 weeks now. I rebooted the phone several times after I received it and had all of my standard apps installed and all seemed good. However, earlier today, after a couple days of above average battery drain, I thought I'd reboot the phone and my heart sank when my phone came back to a half populated home screen. A large number of apps are nowhere to be found on the phone, just like the problem I had with the last device that AT&T replaced. So, hardware has been ruled out and I've spent tonight testing various other changes on my phone to see if I can find a scenario where the apps survive a reboot. I've picked 4 apps that seem to always delete on reboot (now and with the previous device), Hangouts, Pocket Casts, Feedly and Google News & Weather. I use my phone for work so I've backed out of the Mobile Iron install and reinstalled these 4 apps but the apps still disappear. I've removed my microSD (as I'd read a number of app deletion issues around external storage on other devices) and again installed the apps but the problem remains.
I've played around with an app called List My Apps to capture the app list before and after a bunch of these tests and I've noticed that some of the deleted apps seem to actually re-appear on my phone after it's been booted up for a while too. Prior to my last reboot, the app list generated actually included several apps that had previously been missing without me manually reinstalling them from the Play Store. Authenticator, Google Cast, and TripIt were a few of them that showed up in the list before that reboot only to have again disappeared after the reboot. Unfortunately, I didn't see them back on the phone before rebooting to see if their settings and configurations were also intact.
I'm completely baffled by this issue and it clearly cripples my use of the phone. I have no clue if it's something about the apps I use, the settings on my phone or something else. My first LG v10 hardware (the one that bricked) never had any app loss issues with largely the same app set. My phones have all been encrypted, which is my next test once I can run the decryption process when I get my battery charged up to 80%. Because I use my phone for work, it's not rooted which seems to greatly limit my access to any log data from the phone.
Any suggestions or debug tips would be greatly appreciated!
Just in case it helps, here's a list of the apps I typically run on my phone with the apps that didn't survive the reboot bolded:
* Action Launcher 3
* Alarm.com
* Amex Mobile
* Android Wear
* Angry Birds
* Asana
* Atomas
* Auralux
* Authenticator
* Automatic
* Baby Connect
* Calculator
* Calendar
* Cardboard
* Cartwheel
* Concur
* Connect
* Credit Karma
* Dark Sky
* Device Manager
* DiskUsage
* Dropbox
* Duo Mobile
* E*TRADE
* eBay
* Evernote
* Evernote for Android Wear
* feedly
* Fire TV
* Fit
* Fitbit
* Google Cast
* Google Opinion Rewards
* Google Play Games
* Google Voice
* GSam Battery Monitor
* Harmony
* HBO GO
* Hook
* IF
* IMDb
* Inbox
* Ingress
* Instagram
* Keep
* Last.fm
* List My Apps
* Lyft
* MobileIron
* My Cars
* My Cars Pro key
* News & Weather
* Norton Snap
* One Today
* Out of Milk
* Pocket Casts
* Reddit
* RescueTime
* Skype
* SmartThings
* Starbucks
* Strava
* Super Stickman Golf
* SwiftKey Keyboard
* the Sequence
* Twilight
* Two Dots
* Ultra GPS Logger
* Untappd
* Waze
* WhatsApp
* Wifi Analyzer
* YNAB
* Zeo Android
* Zillow
* ∞ Loop
Note- I've also noticed some stock apps like Google Maps and Drive are missing (but not included in this list)
There doesn't seem to be any rhyme or reason around when an app was installed although most apps I've installed in the last few days were removed...Pokemon Go included
Were your replacement units new?
skingg said:
Were your replacement units new?
Click to expand...
Click to collapse
I don't know for sure but the messaging from AT&T was that they "could" be new but not guaranteed which I take to mean that they are very likely refurbished.
So, to add more confusion but good progress, I unencrypted my phone last night after installing the same 4 test apps. When the phone rebooted as part of the unencryption process, I was very happy to see that those 4 apps were still there. I opened one up and the settings were good too. I figured I'd rip the bandaid off and do another reboot. This time, the 4 apps I'd been testing with were gone but surprisingly all of the other apps that had disappeared with the first reboot were now restored to the phone! Their settings were all as they were and clearly they were there all along.
It seems like the encryption may be causing my problem but I'm a little stumped about why it's behaving this way and I'm also confused about why the test apps were there after the initial unencrypted reboot and then gone after the second reboot. Either way, I re-installed those 4 apps and have rebooted and it looks like all apps are surviving now.
So, my issue now is that I NEED encryption in order to access work email but encryption is breaking my phone. Is anyone else having trouble with encryption on the V10? I did do the "Quick Encryption" option vs "Full Encryption" but I haven't been able to find any documentation anywhere about the differences (outside of the text provided when you choose). Does anyone know if the Quick option might cause problems like this?
On a side note, from the limited test of this morning, my battery seems much happier with encryption off!
Well I suppose you could try a factory reset of your phone to be sure and see if if some of your apps will still go missing when encrypted.
skingg said:
Well I suppose you could try a factory reset of your phone to be sure and see if if some of your apps will still go missing when encrypted.
Click to expand...
Click to collapse
I have this issue too, but happened with and without encryption. In the process of backing up to do another Factory reset, which fixed the issue for 6 weeks last time, this is frustrating!
Apps keep disappearing from my AT&T LG V10
I had a LG V10 that went on an endless reboot cycle after about 7 months of no problems, so I had to get it replaced at the AT&T store. They mailed me a replacement, and then I noticed that after rebooting I was losing apps and had to re-install them. Today I rebooted and my Google Play store is missing and half my apps are popping up errors saying "Unfortunately, App xxxx has stopped. " The app XXXX" is one of about 10 apps that is crashing" What is going on here?
nygmam said:
I have this issue too, but happened with and without encryption. In the process of backing up to do another Factory reset, which fixed the issue for 6 weeks last time, this is frustrating!
Click to expand...
Click to collapse
@nygmam & @GenxBear
Misery loves company and I guess it's good to see that I'm not the only person experiencing this. I hope it means that we might have some ground so stand on with the carriers.
I've been suffering through reinstalling 10-15 apps every time I reboot until I can get in to an AT&T repair center to have them troubleshoot in person but yesterday's reboot came back in worse shape with no Play Store and a lot more missing apps. The strange thing I've found over the last month is that usually doing 2 back to back reboots will restore some of the missing apps. Hasn't helped with Play Store this time though.
@nygmam, do you have any new discoveries or root cause theories as an XDA senior member?
At this point, I'm just hoping to convince AT&T to give me an early upgrade to ditch the V10 and get a different phone which sucks because I really do love the V10 but these issues are just terrible...
Reboots help a little
So after I lost the Google Play store, I rebooted a few more times and the store came back... But now I'm noticing certain apps are either grayed out (which then need to be reinstalled) or the app looks like it's there, nut then gives an error when you try to run the app that the app is missing.. Then I reboot and the app works... Really strange... If they would let me I'd would have loved to swap this for a Samsung Note 7, but now that those have been recalled due to exploding batteries, I guess I'll have to wait a bit..
So just as a note, my LG V10 is stock firmware, NOT rooted. Every time I reboot, some of my apps disappear, and my Google Play store disappears. Then I get getting errors of apps that rely on the Googly Play store services stop working one after the other., pop up after pop up. Then I reboot and after maybe anywhere from 3-8 reboots the Google Play store comes back. I have even tried removing the battery to see if that would help, but no luck. The Play store just randomly comes back. Also now the speak is no longer working when I answer a call. I have to use the spearkerphone instead of the earpiece to hear the incoming call. Looks like a trip back to the AT&T store is in order. This is my 2nd LG V10 in 8 months.
Again, I had resisted rebooting for about 2 weeks, but phone was slow and sluggish, so needed to reboot. Came back, and out of 223 backed up apps, I was showing 45. Decided to wipe and restart.
One "trick" I have for small deletion events is to use ES Explorer (Still don't like it, but....) to backup the all my apps. Last time ES was gone too, but the internal File Explorer was still there, that allowed me to install ES Explorer. I then use two side by side tabs, one with the APPS backed up the other with the APPS tab used to backup. I sort them both alphabetical, and go page by page installing the missing apps. I will note, all data is there, just the app seems to be not found.
However, I was not about to install hundreds of apps. I had an LG backup from 9/11 I went and recovered most of my apps after reset. Now I am stuck updating a ton of apps, although I could install them from my backups in ES.
While I don't mind factory reset now, and have the restore down to an art, My google Watch is a pain as it has to be reset and paired a new too.
I wish there was a fix for this, or at a minimum, a way to run a directory compare, against the APPS tab, and automate the install. However, I doubt possible without ROOT, and I don't want to mess with that on this phone.
I will say, Quite frustrated, but love the phone. I am torn. I know if I take it back, the best they will do is offer me a new one, with no explination why it happened and no guarantee it won't happen again. This is my 2nd V10 and it has affected both.
9 Days later, and this issue is back... Has anyone got to the bottom of this?
I realized that if I have to reboot and I lose my Google Play store, the easiest way to get it back is to pull out the battery and let the V10 sit for about 2 or 3 minutes before reinstalling and turning the phone back on. If I do that, the google play store re-appears, but if I simply reboot or turn off and turn on right away, the google play store doesn't come back. Now the latest issue is that I lose my GMail account settings when I put the battery back in. I have to sign in to my Gmail account, and password, then I get the text from Google in the 2 step verification and re-sync my GMail. All the contacts that I have synced with Gmail disappear so my texts and contacts just show phone numbers, no names, until Google has had a chance to re-sync and then the names appear again. What a nightmare. This will be my last LG phone I buy. It's a shame since I really like the removable battery and Micro-SD slot that all the new phones no longer have.
While I had this issue without encryption enabled at the phone only level, after the first time, I encrypted.
I just had this issue return, as stated above. Decided to unencrypt, to see if it helped, and 4 reboots later, no issues. I am not holding my breath, but so far so good. While I know this isn't the cause, it is odd that decrypting helped my problem.
wondering if others who have this issue also encrypt, or have had it decrypted. I also have cut down on number of apps installed since the non-encrypted issue. Thinking maybe there is some space issues or encrypt overhead isn't allowing a full decrypt prior to boot., but that is only speculation.
Waiting for a return of the issue with my now decrypted phone
Not Encrypted or rooted here
@ nygmam - My LG V10 is not encrypted or rooted. Just stock firmware. I'm going to back up my stuff and do another exchange at the AT&T store today.
That sucks. I doubt a new phone will cure it then. This is my 2nd, and the same issue has happened on both. What is interesting, is that when I do sideload teh apps back, it seems to think I am upgrading an installed app, even though it doesn't show up. The Data is even there after I side-load.
For example, I was always loosing Android Pay, but sideloading it resulted in all my cards showing up again, and it working perfectly. As the apps sometimes come up when rebooting, it seems as if something is just not letting them all load at boot up.
Interestingly enough, I had the phone "Hot Reboot" by itself once after a load with many apps missing. The phone seemed to be quite unhappy, an just froze, then the screen went back to the white loading screen and all apps showed up at that boot.
Makes me think something is amiss in the boot process, and that if I had the possibility to hot reboot (If I were rooted) all my apps would come back.
This is all very frustrating
should add, did you try to encrypt/decrypt to see if that helped?
I have a lgv10 as well and this seems to be a problem that affects most users. I've read multiple forums and no one seems to have a solution. This started occuring about 3 months ago for me, it happens like twice a month but not everytime,i restart and i switch my battery out mid day usually. First it google play and some other google,things that woild,dissappear. I would have to sign in to my google stuff again. But today it deleted about 50 apps which i had to reinstall, thankfully you dont to configure any app settings. They just take off from where u left them like spotify still had the same song on pause.
I highly doubt this has to do with encryption, this is just some lg flaw that they probably dont know how to fix either
I'm having similar problems with the refurb V10 I bought in June. I'm actually having three EXTREMELY troublesome issues:
1) apps disappearing. sometimes they come back after a reboot. sometimes i have to reinstall them. Sometimes play store won't even download.
2) GPS not staying fixed or quitting altogether. Sometimes a reboot fixes it but I risk losing apps.
3) Bluetooth.. where to start...connection with android wear is unstable, phone and music connections unstable...a daily struggle.
I haven't tried a factory reset yet.... sounds like it doesn't really help
I would try exchanging the phone, but I went through multiple exchanges on my previous phone: a G4. Two phones died of boot loop. Tmobile exchanged one, LG exchanged the next. Like was said earlier. it's a shame the only phones with external storage and swappable batteries are so unreliable.
---------- Post added at 01:18 PM ---------- Previous post was at 12:49 PM ----------
Here's another thing that sometimes works:
clear cache and data for google play store and then reboot. If it asks you for which account to use for 'backup' I think that re-syncs apps.....maybe.
I happen to have three LG devices - one Gpad X 8.0, one Tribute HD, and one Stylo. ALL OF THEM experience this issue. It's an LG problem, not a V10 problem, and is clearly software. None are rooted or toyed with beyond stock. I'm experiencing the exact same issues.
TOTAL nightmare. Never buying an LG phone for production purposes. Did anyone ever find the cause?
I ended up with a string on weeks with no issue. Found if it was decrypted, and if I waited a minute or two prior to rebooting, and to NEVER use REBOOT from the power menu I was always fine.
However, woke up yesterday to a dead phone. Swapped batteries, with no joy, turned out it bootlooped itself, and had become a door stop. I decided to upgrade to an LG V20, as I can't live without the replaceable battery and SD card.
So far so good. I will add, my wife had the LG G3, and now has the G5, and has never had this issue, so I hope will be fine. I also did a clean install, so hoping this helps, left out a lot of apps, I never really used anyway.
Hi,
My Xperia Z ultra was working fine until 3 hours ago. There were few updates from googleplay, authorised, left in charge, came back 2 hours ago and it has been freezing , shutting and restarting continuously, it freezes the UI , xperia home app and evertything else.
I use it for business and it doing my head.
thank you for your help.
Ok that is weird. My friend just asked me regarding her Xperia Z Ultra. It has the same symptoms as the one you described, and it also happened since 1-2 days ago, when she left the phone on charge, and it updates some applications on google play. I already tried uninstalling some apps to no avail. Removing the SD card lets you navigate your phone longer, but when you try to launch ANY apps (including the option to factory reset your phone) it will immediately freeze, and restart. I might try installing custom ROM in this thing...
Solved
Hi, being for business and out of desperation I have hard reset it. It wasn't easy as it would freeze before I could press the relevant button. What I have done is let the phablet battery die, recharge it completely on off mode, turn it on, follow the link for the reset option, and it worked! It took another 3/4 hours to reinstall everything but so far so good, I hope it helps
got same problem within 2 days,i have two xperia and always hang & restart...any solution ??
Another instance...
I updated 48 apps today on the Google Play Store (i've disabled auto update) and i'm now in a bootloop as well...
I guess it's on of the Sony or Google apps that had an update that would cause this?
I think the issue is related to Xperia Home, will switch to default launcher and check.
Got same problem. Short story: did the factory reset, issue slowed down a bit but still present, now I'm downloading the same stock rom via flash tool and after flashing see if the problem stopped...
same Problem to me. did the factory reset by companion and it worked for two days, no started again with the restart loop and freezing continously... any Infos from Sony...?
I just called the Xperia Support. It is just a Facebook problem. Simply deinstall Facebook app and your mobile will work again without any problems. Facebook has been informed about the issue. when the problem will be solved by Facebook is unknown...
I have C6833 and same symptoms. When I check Sony Diagnoistics app it shows Instagram caused system freeze/crash.
Instagram freezes mobile and then it restarts. Something like overheat protection inside forcing a restart after app freeze.
Also Facebook app crashed when you just start and flashes multiple times.
Those two apps updated by Facebook and I believe some compatibility issue.
Found older version of Facebook from apkmirror and installed.
Now Facebook & Instagram not crashing, mobile not restarting.
JFYI version from June 14th.
http://www.apkmirror.com/apk/facebook-2/facebook/facebook-128-0-0-26-68-release/
CroPunisher said:
Got same problem. Short story: did the factory reset, issue slowed down a bit but still present, now I'm downloading the same stock rom via flash tool and after flashing see if the problem stopped...
Click to expand...
Click to collapse
Update: I flashed the same stock rom with flashtool and everything is ok now.... It looks like the rom corrupted somehow and the factory reset didn't helped completely...
I also noticed it is caused by the latest Facebook update. Just check the latest reviews now on the play store...
Removed Facebook app (luckily also not part of ROM). Phone now stable and 24/7/365 50% CPU usage dropped to around 20%. The last Facebook update is very bad... Not going to use it anymore on my Ultra... Facebook is now blacklisted for my Z.
Second update: facebook worked for 2 days and again stopped working, messenger constantly showing one unread message which I opened 100 times, but the number notification on icon is still present. Also sometimes a random app freezes, phone looses touch and reboots after some time... Looks like something in hardware is slowly diying...
Solved
As some of you guys found out the culprit is the latest update from FB. After uninstalled it everything is fine .
Thank you for your input.