Anyone heard of model BLA-LOAC? - Huawei Mate 10 Questions & Answers

I have a mate 10 pro, model on about device and package itself says BLA-A09.
I'm not able to get any updates, the phone is stuck on December 2017 patch, I talked to Huawei customer care on the US, they ran my IMEI number and are telling me that the device is model BLA-LOAC, saying that it's a Chinese variant.
The only thing I've seen online with this model is that it was sold by Best buy in the US, but Huawei says it's from China.
Has anyone see this model in China, or anywhere else?

---

Never heard of it. Where did you buy it from?

---

If it shows as BLA-A09 it's either the US variant or perhaps Mexican variant.
What is the exact build number?

---

cervantesjc said:
I have a mate 10 pro, model on about device and package itself says BLA-A09.
I'm not able to get any updates, the phone is stuck on December 2017 patch, I talked to Huawei customer care on the US, they ran my IMEI number and are telling me that the device is model BLA-LOAC, saying that it's a Chinese variant.
The only thing I've seen online with this model is that it was sold by Best buy in the US, but Huawei says it's from China.
Has anyone see this model in China, or anywhere else?
Click to expand...
Click to collapse
There are many sites where you can check your imei yourself, like https://imei24.com/imei_check/Huawei/

---

0alfred0 said:
Never heard of it. Where did you buy it from?
Click to expand...
Click to collapse
I got it from a contest, after contacting Huawei like they told me that my model was a BLA-LOAC.

---

when I run my IMEI I'm getting BLA-LOAC as well in the information. I am wondering if this is to be expected. Might be useful to have a few other folks check their US A09 model to see if they get the same. I'm not getting the latest update either but my phone is on the .112. So it must have updated at some point. I also just had a chat with Huawei support US and the confirmed the LOAC. I've also been told that it will get the update once they get it fixed (couple weeks). They stopped the release of the update because of the broken camera (the guy wrote
The team in charge stop to release some updates to avoid the issue with the camera.
Click to expand...
Click to collapse
But take that with a grain of salt or more. Left hand not knowing what the right is doing.
This is what came back from Huawei support:
Code:
BLA-LOAC
Model: BLA-LOAC
IMEI/SN: VQM0xxxxxxxxxxxxxx
Expected Expiry date: 2019-05-16
Your device can be supported in: United States
IMEI scan attached as well as system info.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

---

derausgewanderte said:
when I run my IMEI I'm getting BLA-LOAC as well in the information. I am wondering if this is to be expected. Might be useful to have a few other folks check their US A09 model to see if they get the same. I'm not getting the latest update either but my phone is on the .112. So it must have updated at some point. I also just had a chat with Huawei support US and the confirmed the LOAC. I've also been told that it will get the update once they get it fixed (couple weeks). They stopped the release of the update because of the broken camera (the guy wrote But take that with a grain of salt or more. Left hand not knowing what the right is doing.
Click to expand...
Click to collapse
I'm still waiting for Huawei support team to see what it can be done, you guys are in better shape then me, since my phone it's stuck on 8.0.0.65, with December 2017 security patch, and hasn't been able to update since then.

---

Also have the LOAC which was purchased at BB. Spoke with a tech, who told me that this variant is the unlocked version. BLA-A09 was meant to be carrier specific, which means just AT&T correct? They both have the same hardware. I took the update which showed up this morning. Don't use the night mode, or light painting much, both are still broken. Tech told me they are aware of the issue. Expressed my frustrations with the lack of updates, he assured me that they are working on getting everything out to the US. Mentioned the hardware differences as the reason why we are behind. Spent some time comparing specs between the variants, and I can't find anything listed differently, including radios. Oh well, we shall see.

---

Update, mine got the update just now on my BLA-LOAC. i don't believe anything is holding back the update except the way their servers push them. Note that I was travelling out of town while this happened. Probably a coincidence.
Maybe the tech rep opened the server for my IMEI, lol.

---

derausgewanderte said:
Update, mine got the update just now on my BLA-LOAC. i don't believe anything is holding back the update except the way their servers push them. Note that I was travelling out of town while this happened. Probably a coincidence.
Maybe the tech rep opened the server for my IMEI, lol.
Click to expand...
Click to collapse
That's awesome, I hope mine gets updated, but unfortunately I don't see that happening.

---

BLA-A09 is also supplied in the UK as SIM-free. It's a pretty common model it seems.

---

HellDiverUK said:
BLA-A09 is also supplied in the UK as SIM-free. It's a pretty common model it seems.
Click to expand...
Click to collapse
I didn't know that, I thought that the UK had the BLA-L29/L09 and that the BLA-A09 was just on this side of the pond.

---

cervantesjc said:
I didn't know that, I thought that the UK had the BLA-L29/L09 and that the BLA-A09 was just on this side of the pond.
Click to expand...
Click to collapse
Shrug. Seems we also get the BLA-L09 too, depending on where you get it. Suppose some suppliers get them from wherever they can...