Hello,
Two days ago, I completed a bicycle ride of 43.37 km, while recording the activity with my Amazfit Stratos. Today, I connected to the Amazfit Watch app in my phone to sync my activities (Normally, I have my Stratos in Airplane mode in order to save battery and connect to my phone once every two or three days). To my surprise, this one (made on 2018-08-27) was not shown in my activities page in the Amazfit Watch app. I have to note, that another short ride that I made the day after (on 2018-08-28) of 10.09 km is shown in the app. Also, this discrepancy appears on the total mileage (in the app) versus the sports history (on the watch) readings (the former shows 662, 85 km, while the latter shows 706,07 km). Of course, the 43.37 km ride is shown on my Stratos.
I tried a few things to bring this activity to the cloud, like closing and reopening the Amazfit Watch app, rebooting the watch, but nothing helped.
I must also note that, while connecting today, the watch updated to the latest version. I don't know if that had an effect on syncing.
Does anyone have any suspicion on why is this happening and how can I correct this?
I have also submitted a question to Amazfit support page and I am waiting for their response.
Thank you,
Evangelos
Hi,
I have the same issue. The activity and sleep info are not displayed in Amazfit Stratos since I have updated the device the last weekend.
Do you have received any answer from Amazfit support?.
Thanks.
iscario said:
Hi,
I have the same issue. The activity and sleep info are not displayed in Amazfit Stratos since I have updated the device the last weekend.
Do you have received any answer from Amazfit support?.
Thanks.
Click to expand...
Click to collapse
I received the following reply from Amazfit support:
"Please go to your phone Bluetooth settings to cache Bluetooth cache, toggle Bluetooth OFF and ON, reboot the watch and phone, log out and then re-open app and try connecting again.
If your issue persists, please connect wifi on the watch and go to more settings---upload. Tap upload on the watch to upload data to Amazfit Watch app and open your app to sync. Then unpair the device from your phone and re-pair it to have a try."
I tried the first method, but it didn't work. Then, I proceeded to the second method of manual uploading data, which remedied the problem. I suspect that it is not necessary to unpair and re-pair the watch - I think that a log-out and log-in will do the job. If you follow this technique, after uploading data, try to log-out and log-in again and check your activity in the app to see if everything is back. If not, then go for a unpair-re-pair process.
Hope this helped.
keneva said:
I received the following reply from Amazfit support:
"Please go to your phone Bluetooth settings to cache Bluetooth cache, toggle Bluetooth OFF and ON, reboot the watch and phone, log out and then re-open app and try connecting again.
If your issue persists, please connect wifi on the watch and go to more settings---upload. Tap upload on the watch to upload data to Amazfit Watch app and open your app to sync. Then unpair the device from your phone and re-pair it to have a try."
I tried the first method, but it didn't work. Then, I proceeded to the second method of manual uploading data, which remedied the problem. I suspect that it is not necessary to unpair and re-pair the watch - I think that a log-out and log-in will do the job. If you follow this technique, after uploading data, try to log-out and log-in again and check your activity in the app to see if everything is back. If not, then go for a unpair-re-pair process.
Hope this helped.
Click to expand...
Click to collapse
Solved after uninstalling Amazfit app 2 times and clean cache.
Thank you very much for your help.
Related
I'm so disappointed! Two days in a row I've been climbing the mountains and used the 'Climb' activity to track my workouts. Both days I was unable to Stop and Save the activity. When I pressed the 'Save' button there was an endless animation on the screen 'Saving your activity'. I left it for over an hour this way but nothing changed and I restarted the watch. Unfortunately the workout has not been saved. The same thing happened on the next day.
Both workouts have been with duration of more than 7 hours and contained so precious GPS data for me which now I cannot access.
Does anybody know why this happened and how to avoid it next time?
My watch has the latest official ROM.
While I can't tell you how to avoid it, try https://forum.xda-developers.com/smartwatch/amazfit/xiaomi-huami-amazfit-export-data-t3533292/page19
the version vor the stratos.
You might be able to get the Data manually.
Upgrading to WOS2 (firmware 2.x.y) may cause corrupted data. You can fix it this way (all data on watch will be erase, but you will get it back to phone):
1. Unpair watch while it's connected to phone, so all data will be erased;
2. Logout from Amazfit app, close it (it's better to re-install using the latest version or go to phone settings and "clear data");
3. Open Amazfit and login using the same account, your old data should be restored;
4. Pair watch again but do not restore old data when Amazfit asks if you want to.
I've also had this issue with Pace - on latest firmware. It only seem to happen on really long (over 5 hours) activities. I lost my Ironman cycle because of this issue.
lfom said:
Upgrading to WOS2 (firmware 2.x.y) may cause corrupted data. You can fix it this way (all data on watch will be erase, but you will get it back to phone):
1. Unpair watch while it's connected to phone, so all data will be erased;
2. Logout from Amazfit app, close it (it's better to re-install using the latest version or go to phone settings and "clear data");
3. Open Amazfit and login using the same account, your old data should be restored;
4. Pair watch again but do not restore old data when Amazfit asks if you want to.
Click to expand...
Click to collapse
I have done what you suggested. Let's hope it will fix the issue. Thanks!
Hello, I can't find the activity (skiing) in Amazfit pace after I stopped it and saved. is it possible to restore it manually? cause in App also no info after the sync.
Hello, I have a problem with my stratos and I would like to know if anybody else has this problem or how to fix it.
When I finish my run and then sync with phone and open the app to check my run the finish flag on the map is not on the proper spot but 2-3km sooner.
For example, I run about 15 km but on 12th km, it sets finish flag but it continues to count distance, pace and so on further. In the app, it shows proper distance and everything seems ok but when I look on the map finish flag is on 12th km.
It seems like no issue at all but after uploading on Strava it cuts off everything after the finish flag, so it shows only those 12kms and nothing else. And this bothers me because I use Strava as my primary app to analyze my runs. Interesting is that no matter how long I run it always cuts off more or less the same distance around 2-3 km before the real finish.
I appreciate any help.
Go to Settings on wacth -> Activity reminders, set both to ON, save, then set both to OFF again (you must reset them).
If watch is running firmware > 2.3.7.0 then there is a bug when GPS signal is lost that didn't happen in the past. You may want to factory reset but do NOT restore old data to watch to reset all data, do the above again (also reset Activity reminders), make sure you get a strong GPS-fix before starting to record any activity. And to get better HR data, enable continuous HR for at least 24h and use the watch while you sleep to record resting rate.
lfom said:
Go to Settings on wacth -> Activity reminders, set both to ON, save, then set both to OFF again (you must reset them).
If watch is running firmware > 2.3.7.0 then there is a bug when GPS signal is lost that didn't happen in the past. You may want to factory reset but do NOT restore old data to watch to reset all data, do the above again (also reset Activity reminders), make sure you get a strong GPS-fix before starting to record any activity. And to get better HR data, enable continuous HR for at least 24h and use the watch while you sleep to record resting rate.
Click to expand...
Click to collapse
Thanks for the reply.
I tried reset activity reminders but it did happen again. The watches are running on 2.3.9.0 and this problem first time occurred on 7th January. Is it possible that some update came out around that date?
About the GPS when I get a green screen which indicated good GPS lock and I start the activity it shows always altitude like -20000m and it takes some time until altitude becomes accurate but I always wait on the same spot till it's ok. Could that be a problem? Should I wait to start tracking even though GPS is ready?
After factory reset can I upgrade the watches to the current version or I should stay on some older one?
Reseting data will only erase the activity data stored on watch, it won't affect firmware. I'd suggest that you do the procedure above, and also turn off the watch for about 15s to reset sensors. And find start to record the activity as soon as you get a green GO, wait a few seconds for a stronger GPS fix.
Hello, I have the same exact problem on Amazfit Pace. It happens on Cycling and Walk and always cut the last 1-2 km of the track before the arrive regardless of the length of the ride.
I would try the suggested solutions but I can't find Activity reminders on Pace.
Archenan said:
Hello, I have the same exact problem on Amazfit Pace. It happens on Cycling and Walk and always cut the last 1-2 km of the track before the arrive regardless of the length of the ride.
I would try the suggested solutions but I can't find Activity reminders on Pace.
Click to expand...
Click to collapse
On the Stratos Activity Reminders are found under Settings > General. Not sure if it will be the same on the Pace.
raubbbyy said:
Hello, I have a problem with my stratos and I would like to know if anybody else has this problem or how to fix it.
When I finish my run and then sync with phone and open the app to check my run the finish flag on the map is not on the proper spot but 2-3km sooner.
For example, I run about 15 km but on 12th km, it sets finish flag but it continues to count distance, pace and so on further. In the app, it shows proper distance and everything seems ok but when I look on the map finish flag is on 12th km.
It seems like no issue at all but after uploading on Strava it cuts off everything after the finish flag, so it shows only those 12kms and nothing else. And this bothers me because I use Strava as my primary app to analyze my runs. Interesting is that no matter how long I run it always cuts off more or less the same distance around 2-3 km before the real finish.
I appreciate any help.
Click to expand...
Click to collapse
Amazfit ended up replacing my watch for this issue. None of the fixes they suggested worked. If they are hesitant to replace the watch, remind them of the Satisfaction Guarantee slip included in the package when you purchased the watch.
I have the same problem on my Amazfit pace... So annoying!
Has anyone found a fix?
d0d091 said:
I have the same problem on my Amazfit pace... So annoying!
Has anyone found a fix?
Click to expand...
Click to collapse
Hello, I have the same kind of problem.
My watch : Amazfit Pace 2.8.5.0
It happens only when the run is more than 15km
The finish flag is about 1.5 km to short.
The total distance is ok on Zepp App but it is not good in Strava.
1
Does anyone has a fix?
did you ever tryed a climb and see what the altitude map shows you?
I think my issue (https://forum.xda-developers.com/t/...os-3-2020-12-03.4033223/page-25#post-84231665) is because of that...
butcher33 said:
did you ever tryed a climb and see what the altitude map shows you?
I think my issue (https://forum.xda-developers.com/t/...os-3-2020-12-03.4033223/page-25#post-84231665) is because of that...
Click to expand...
Click to collapse
Hi.
First sorry for my english.
I have same issue. Zepp is the problem. GPX data from watch is ok. When it is updated to Zepp, data is ok.
But when you download the .gpx from Zepp (like Strava should), the latest data is missing in the .gpx
I opened a ticket at Amazfit but for them everything is fine.
In the screenshot below, we see on the left my watch's .gpx on the left and Zepp's .gpx on the right. There are 30 seconds of data missing.
Hi buddies.
Yesterday I see my Verge not sync completely with the Amazfit App (Android). The app say that some data not is possible to sync. In the same day, a OTA update is appear in the app, and in a few hours later I update the watch but the problem persist. Today I try to unpair the watch from the app but then not is possible to pair again, when the watch appear the Bluetooth code and press OK, the watch restart again in the QR code. I try to login in the Amazfit app with another account and nothing.
Anybody with the same problem?? The watch not be able to use in this state.
I have managed to pair it, but the problem of incomplete synchronization with the app persists...
Hi,
I have just got the AmazFit pace and it has synced up to my phone (Pixel 3A) without any trouble.
I get the notifications etc on the watch.
However my app says 0 for the step count, no sleep data, no heart rate data etc.
i have tried factoery reset on the watch and installing ver 2.9 of the app on my phone with no success.
when i press sync on the phone it connects to wifi and claims to have successfully synced data but it isnt coming through to the phone.
Any help would be great.
I've tried searching for similar threads, the only thing similar i've found mentioned his firewall blocking the app but i dont think that will be the issue.
Thanks
The watch is brand new? Was it ever paired with another device previously? If yes, it has to be properly unpaired first, or activity/health data won't be synced properly. If no, it may take 24h for the data to sync properly. Try recording a dummy Elipitical activity and using the Sync from watch (it needs to connect to a 2.4GHz access point).
lfom said:
The watch is brand new? Was it ever paired with another device previously? If yes, it has to be properly unpaired first, or activity/health data won't be synced properly. If no, it may take 24h for the data to sync properly. Try recording a dummy Elipitical activity and using the Sync from watch (it needs to connect to a 2.4GHz access point).
Click to expand...
Click to collapse
Thanks for the reply
yeah, the watch is brand new.
My partner bought it, tried pairing it with her phone and had the same issue. I unpaired it, the watch factory reset when unpaired and then i tried it with mine.
I expected the pedometer to increase in real time.
does it sync via bluetooth or only via wifi?
Edit: I tried a dummy elliptical and that has synced. But im still not getting any heart rate or steps info even though i have done a few heart rate readings and obviously taken some steps
Sync is actually done in two parts: first the phone pulls data from watch using Bluetooth, then pushes the data to the cloud (Huami) via WiFi (this last part is what is done if you use Sync from watch settings). Only when the data is pushed successfully to the could it will be shown in the app on phone. If the sync gets stuck at 100% then try restarting the phone, then try again and if it doesn't work restart the watch too.
Steps will sync alright ,but dont expect to sync heartrate .
Amazfit will display heart rate only when Pace' s heartrate is set to continuous mode.
Howevrer as soon as continuous mode is diabled , Amazfit will lose all heartrate data .
This means that the problem is not with connection,but with Amazfit syncing heartrate to Amazfit account .
This app is so bad and buggy .
I have no issues here syncing data. Try unpairing the watch while it is connect to phone, so it will factory reset (all data will be erased), then do NOT restore old data to watch when you pair again. For better results, also uninstall Amazfit Watch app before pairing again, and login using the same account to restore your old data (to phone only).
lfom said:
I have no issues here syncing data. Try unpairing the watch while it is connect to phone, so it will factory reset (all data will be erased), then do NOT restore old data to watch when you pair again. For better results, also uninstall Amazfit Watch app before pairing again, and login using the same account to restore your old data (to phone only).
Click to expand...
Click to collapse
I have tried this method numerous times already.
As i said, everything synced alright with the exception of heartrate.
Heartrate data doesn't get retrained when continuous heartrate on watch is disabled.
I have tested here, and it works on both Android and iOS: as soon as I disable continuous HR it will show previous manual HR data.
lfom said:
I have tested here, and it works on both Android and iOS: as soon as I disable continuous HR it will show previous manual HR data.
Click to expand...
Click to collapse
It's supposed to show previous continuous HR data as well after HR being disabled, similar to the MI-Fit App.
That's how you would know your HR performance for the duration that it was continuously measured.
HR measurement, if working properly, should retain those data, as in STEPS and SLEEP data, so you can refer to how your heart rate does for periods that have been recorded.
P.S. the Exercise sessions recorded and retained continuous heart rate data without any problem. One can always check back at the continuous heart rate chart when the exercise session was recorded.
In the spring this year there were no problems at all. But now it's very unreliable.
Yesterday I pulled down the Zepp view a dozen times and finally it synced my last workout... but without GPS data! I know there was GPS data because I can see it on the watch itself.
Today I could not sync my last workout at all. Previously the Activities menu on the watch said there are a few items unsynced, but now it does not have this message. It's as if it was synced but I don't have data in Zepp.
When I pull down the Zepp view, sometimes it shows no errors, sometimes says "Device sync failed". But it shows battery level correctly and also it is able to ping the watch through Find watch function (the watch vibrates). Occasionally Zepp does the AGPS update of the watch, and the update also sometimes takes multiple tries to complete.
What I have tried these days:
restarting Zepp
restarting Bluetooth and location of the phone
restarting Amazfit
restarting the phone
force-closing Zepp
cleaning Zepp cache
unpairing and repairing Amazfit (had to repeat pairing twice - it failed during the last step when preparing the device)
Watch
Amazfit GTS
Firmware version v0.1.2.05
Phone
Nokia 8.1 Android 11
Zepp
7.0.2-play
Now after having written this, I restarted Zepp once more, and suddenly it synced automatically, loaded the stuck workout with all the GPS data and also did AGPS update. But when I do pull down, it again says "Device sync failed".
Why it's so unstable now? Is the watch dying? Is Zepp glitching? Is it some Android update at fault?
I'm having the same issue. Did you ever find a solution?
Exactly the same issue. Same steps were tried also. Have reported this issue through app. No response. Atleast, it is not me alone. Thanks for sharing this issue.
Hi everyone. I found a solution.
Removed all the cache data and also app data in Android app settings for Zepp.
Then uninstalled Zepp completely.
Then reinstalled Zepp from Google Play.
Then reset Amazfit to factory settings.
Then paired Amazfit to Zepp.
Now it seems to be working again without a hitch for two months.
I suspect, the local database was somehow out-of-sync beyond repair and that's what was messing Zepp and it failed when saving data. So, most likely cleaning all the app data was the main thing, and maybe it would work just fine without reinstalling. At first, I was reluctant to clean the app data because I was afraid I would lose all of my workout history, but fortunately, the app was able to reload it from the server. Of course, I lost all the workout data that was on Amazfit itself.