Hi buddies.
Yesterday I see my Verge not sync completely with the Amazfit App (Android). The app say that some data not is possible to sync. In the same day, a OTA update is appear in the app, and in a few hours later I update the watch but the problem persist. Today I try to unpair the watch from the app but then not is possible to pair again, when the watch appear the Bluetooth code and press OK, the watch restart again in the QR code. I try to login in the Amazfit app with another account and nothing.
Anybody with the same problem?? The watch not be able to use in this state.
I have managed to pair it, but the problem of incomplete synchronization with the app persists...
Related
Hello,
Two days ago, I completed a bicycle ride of 43.37 km, while recording the activity with my Amazfit Stratos. Today, I connected to the Amazfit Watch app in my phone to sync my activities (Normally, I have my Stratos in Airplane mode in order to save battery and connect to my phone once every two or three days). To my surprise, this one (made on 2018-08-27) was not shown in my activities page in the Amazfit Watch app. I have to note, that another short ride that I made the day after (on 2018-08-28) of 10.09 km is shown in the app. Also, this discrepancy appears on the total mileage (in the app) versus the sports history (on the watch) readings (the former shows 662, 85 km, while the latter shows 706,07 km). Of course, the 43.37 km ride is shown on my Stratos.
I tried a few things to bring this activity to the cloud, like closing and reopening the Amazfit Watch app, rebooting the watch, but nothing helped.
I must also note that, while connecting today, the watch updated to the latest version. I don't know if that had an effect on syncing.
Does anyone have any suspicion on why is this happening and how can I correct this?
I have also submitted a question to Amazfit support page and I am waiting for their response.
Thank you,
Evangelos
Hi,
I have the same issue. The activity and sleep info are not displayed in Amazfit Stratos since I have updated the device the last weekend.
Do you have received any answer from Amazfit support?.
Thanks.
iscario said:
Hi,
I have the same issue. The activity and sleep info are not displayed in Amazfit Stratos since I have updated the device the last weekend.
Do you have received any answer from Amazfit support?.
Thanks.
Click to expand...
Click to collapse
I received the following reply from Amazfit support:
"Please go to your phone Bluetooth settings to cache Bluetooth cache, toggle Bluetooth OFF and ON, reboot the watch and phone, log out and then re-open app and try connecting again.
If your issue persists, please connect wifi on the watch and go to more settings---upload. Tap upload on the watch to upload data to Amazfit Watch app and open your app to sync. Then unpair the device from your phone and re-pair it to have a try."
I tried the first method, but it didn't work. Then, I proceeded to the second method of manual uploading data, which remedied the problem. I suspect that it is not necessary to unpair and re-pair the watch - I think that a log-out and log-in will do the job. If you follow this technique, after uploading data, try to log-out and log-in again and check your activity in the app to see if everything is back. If not, then go for a unpair-re-pair process.
Hope this helped.
keneva said:
I received the following reply from Amazfit support:
"Please go to your phone Bluetooth settings to cache Bluetooth cache, toggle Bluetooth OFF and ON, reboot the watch and phone, log out and then re-open app and try connecting again.
If your issue persists, please connect wifi on the watch and go to more settings---upload. Tap upload on the watch to upload data to Amazfit Watch app and open your app to sync. Then unpair the device from your phone and re-pair it to have a try."
I tried the first method, but it didn't work. Then, I proceeded to the second method of manual uploading data, which remedied the problem. I suspect that it is not necessary to unpair and re-pair the watch - I think that a log-out and log-in will do the job. If you follow this technique, after uploading data, try to log-out and log-in again and check your activity in the app to see if everything is back. If not, then go for a unpair-re-pair process.
Hope this helped.
Click to expand...
Click to collapse
Solved after uninstalling Amazfit app 2 times and clean cache.
Thank you very much for your help.
Hi all,
Since some days the AGPS data from watch is not updating anymore. I have synced several times. Does anyone else have the same problem? Any idea how to fix this? :crying:
Kind Regards
Christian
Hello ! Same problem for me since one week : AGPS is expired, and sync with Amazfit Android app doesn't fox the issue. I've already reset the app and the watch, with no change...
AGPS sync problem
slayne1 said:
Hello ! Same problem for me since one week : AGPS is expired, and sync with Amazfit Android app doesn't fox the issue. I've already reset the app and the watch, with no change...
Click to expand...
Click to collapse
Hello, I have same problem.
I have factory restarted the watch 4 or 5 times, i uninstall and install the app and still nothing!?
Since the AGPS want sync i have very bad GPS recorded running activity.
Please help?
For Android Only.
Uninstall Amazfit Watch App [3.xx]
Restart the Phone.
Install Amazfit Watch App [Downgrade to 2.7x or 2.9x by manual install APK]
Again pairing and A-GPS can update.
Have downgraded to 2.9. Will report back on AGPS status.
Did not work.
Can I ask, can people on the forum please try a manual sync? Options -> Sync? On my Stratos, it fails at 34%. Want to see if it's something at my end, or if related to the Xiaomi server issues.
I am having the same problem with the Verge China 3.0.50.0 and App 3.6.1.
I have sync like more than 20 times and it still tell me that my AGPS data has expired.
i got same problem, i did't update for a gps on amazfit pace
maybe, xiaomi server is update
Seems ok today.
When you pull down the sync you will see the sync progress (%). The the first count will go to 90% and finish. Then it will reset to 10% and count to 90% then finish.
Previously the 2nd count sync will stuck at 10% for a while and stop.
Hello, i have problem with registration to the app. My network is completly fine Wi-Fi or phone data and the app said "Unable to connect to the network. Try it again." I tried reset phone couple times, reinstal app. Still not working. Any idea what to do?
I have the same problem with Miui account. I want to disconnect my Verge from Amazfit app, but i have the same network error message. I tried to erase Amazfit app data, but after that now i cant login to my Miui account. Mifit app same problem. I guess its some server issue by Xiaomi.
error login in amazfit
Same problem here can't login in amazfit app maybe problem with miui 11
Login working again.
Is this frequent? It's happening again, I get the same when trying to log in for the 1st time (just bought a watch). Probably server again?
Trying to avoid to loose my phone, with Amazfit App 3.6.2 is there any "simple" way to have have a connection lost alert/notification when phone is away?
Before with my Amazfit Bip and Mi Fitt App i have that option there on the App, now with GTR and Amazfit App i don't find that option.
Anyone know how to set it ?
I also use Amazfit Tools App but even there i can't find that option.
Regards
And T-REX does not have such an option.
Very uncomfortable
Hmmm, i don't recall seeing it in the Amazfit app.
But i do know that Notify&fitness does have that option and it does work.
I have used it, but stopped using it, it took to much of the battery as i regularly are at the edge of the connection between phone and watch and it keeps vibrating
In the spring this year there were no problems at all. But now it's very unreliable.
Yesterday I pulled down the Zepp view a dozen times and finally it synced my last workout... but without GPS data! I know there was GPS data because I can see it on the watch itself.
Today I could not sync my last workout at all. Previously the Activities menu on the watch said there are a few items unsynced, but now it does not have this message. It's as if it was synced but I don't have data in Zepp.
When I pull down the Zepp view, sometimes it shows no errors, sometimes says "Device sync failed". But it shows battery level correctly and also it is able to ping the watch through Find watch function (the watch vibrates). Occasionally Zepp does the AGPS update of the watch, and the update also sometimes takes multiple tries to complete.
What I have tried these days:
restarting Zepp
restarting Bluetooth and location of the phone
restarting Amazfit
restarting the phone
force-closing Zepp
cleaning Zepp cache
unpairing and repairing Amazfit (had to repeat pairing twice - it failed during the last step when preparing the device)
Watch
Amazfit GTS
Firmware version v0.1.2.05
Phone
Nokia 8.1 Android 11
Zepp
7.0.2-play
Now after having written this, I restarted Zepp once more, and suddenly it synced automatically, loaded the stuck workout with all the GPS data and also did AGPS update. But when I do pull down, it again says "Device sync failed".
Why it's so unstable now? Is the watch dying? Is Zepp glitching? Is it some Android update at fault?
I'm having the same issue. Did you ever find a solution?
Exactly the same issue. Same steps were tried also. Have reported this issue through app. No response. Atleast, it is not me alone. Thanks for sharing this issue.
Hi everyone. I found a solution.
Removed all the cache data and also app data in Android app settings for Zepp.
Then uninstalled Zepp completely.
Then reinstalled Zepp from Google Play.
Then reset Amazfit to factory settings.
Then paired Amazfit to Zepp.
Now it seems to be working again without a hitch for two months.
I suspect, the local database was somehow out-of-sync beyond repair and that's what was messing Zepp and it failed when saving data. So, most likely cleaning all the app data was the main thing, and maybe it would work just fine without reinstalling. At first, I was reluctant to clean the app data because I was afraid I would lose all of my workout history, but fortunately, the app was able to reload it from the server. Of course, I lost all the workout data that was on Amazfit itself.