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My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
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Click to collapse
its a known issue, its quite common actualy, i think if you look around some threads you will see alot of posts from unique users
edit- this should be covered by warrenty, Sony Customer Service Japan can conferm for this and same goes with Sony C-Service UK and also USA
I actually have the same problem on my Z2 , i previously owned the Xperia Z where i was experiencing same issue, and yes is covered under warranty....glass becomes unglued and separating from frame because NFC pins pushing the glass out, and phone generating heat during usage and this way the adhesive sticker inside becomes melt and glass starts to go out...this is a known issue even Sony knows about. I was able to hold 5 different Z2s and every one had the same issue, same area, different batch numbers.
The fifth one was yesterday in Orange ( operator) i dont know how to cerrectly call this showpiece? I mean the place where you can grap the phone and play with it... I noticed this problem on this phone....
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
NetSkill said:
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
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You are pretty much right about that. My Z2 seems to have this problem in this particular area, I did not return the unit because I assume this eventually happens to all Z2.
Same thing I suffered with my old Z, I still don't understand why Sony does not come up with a better solution than gluing everything together.
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Edith
NetSkill said:
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
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Well I run 3 or 4 times per week and I use Nike+ so the phone gets pretty hot, and since I really don't have the skills to open my phone and glued again I will just ignore this issue (Hopefully is a minor issue) and I'm going to hope Sony has all this fixed by the time Z4 is released.
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
I had my phone mostly in Sony's charge dock for the last couple of months, using it as a wifi hotspot. When I took it out the other day, I thought the back seemed to bulge a bit. I only had it for ~6 months or so, and I remember thinking that the battery couldn't have gone bad already - since its known that bad batteries start to bulge...
Anyway, took it out of the charger again today to leave the house with it and found that the rear "glass" has separated from the frame by a lot and there's a 3mm gap to the frame on one side.
1) the back seems more flexible than glass would normally be? I think its not actually glass... (I know they build different models for different regions - this was purchased in Hong Kong)
2) if I push the edges of the back to the frame and hold a ruler to the back in either direction, there's a clear bulge forcing the back away from the phone.
3) what besides the battery in a phone can expand to the extent that it will push the rear panel off the phone?
The phone has never been dropped, its in absolutely new condition, aside from this annoying failure to stay together...
Thoughts of going back to Samsung with their swappable batteries are hard to suppress...
UK Warranty Refusing Repair
Hey Guys,
I am having the same issue with my Z2, it's about 8 months old. I sent it off last week and this week I was quoted £350 for a BRAND NEW DEVICE!
I phoned them and asked why and they said that they have deemed it to be accidental damage! They are escalating it currently but I fail to see how it COULD be accidental damage?! I have never dropped the phone or anything...
Can someone on here please confirm that their device was repaired under warranty? If so did you get a receipt/ invoice or anything with it? I would very much appreciate any help with getting Sony to fix my damn phone...
Dan
NJ72 said:
I was quoted £350 for a BRAND NEW DEVICE!
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That's crazy! I paid €299 for mine NEW.
Almost same problem
I just got this Z2 since around 2 months, and just spotted that the rear glass is popping out of the frame. The device international and not under warranty, so will try to get back to Amazon. Any insights?
Pic: facebook.com/photo.php?fbid=10153081797391243&set=gm.898501176853924&type=1&theater
My friend had also such a problem. He decided to open the device by himself and then it cracked so go for warranty.
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
i have an experia z3 and the backglass and te frond glas got loose dindt get it fixed yet, i think its because the phone gets prity damn hot somtimes and becuase of the heat te glue wil meld and your screen and backcover wil come of and sony still needs to fix this problem
Hope someone can help me, but I got this on my phone and I hope I can fix it.
Jacob_Bentzen said:
Hope someone can help me, but I got this on my phone and I hope I can fix it.
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Hey,
As what I've seen in the tear down videos, the plastic corner is part of the entire inner body, and if you want it fixed, the entire phone must be dissembled and the inner body replaced with a new one. If you do this in a uncertified repair shop, you can forget about water resistant part of the phone specifications. The metal part by my opinion can be replaced without full phone disassembly.
Actually I dropped mine with a tpu case, and I can see a small deformation on the metal part only too.. (on almost the same place like yours)
r0gger said:
Hey,
As what I've seen in the tear down videos, the plastic corner is part of the entire inner body, and if you want it fixed, the entire phone must be dissembled and the inner body replaced with a new one. If you do this in a uncertified repair shop, you can forget about water resistant part of the phone specifications. The metal part by my opinion can be replaced without full phone disassembly.
Actually I dropped mine with a tpu case, and I can see a small deformation on the metal part only too.. (on almost the same place like yours)
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That sounds expensive
If your phone was to say "brake" due to manufacture fault and you take your phone back to where you got it, you might just get a replacement. Wink wink.
Sparksltd said:
If your phone was to say "brake" due to manufacture fault and you take your phone back to where you got it, you might just get a replacement. Wink wink.
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thats too late when it has already fell to the ground, with marks like that there will be straight no.
Its not Sony's fault you dropped it, and they dont know if it was "broken" before the fall or not, thus they wont replace it.
I am not saying it is like this all around the world, but we operate by these guidelines where i work, and they are provided by Sony, and thats what I know.
Heya.
I have same problem with my 6683. Any idea where I can find an inner metal frame for it so I can change it myself, or with someone from London, which I assume I'll find here, on XDA Developers forum and wants to give it a try, or has already done this magic before?
Cheers.
Actually, corners are sold separately, depends on where you shop. I know witrigs.com has them, 4 corners for a set.
can the 4 corner parts be replaced without damaging water resist
Witrigs sells the whole frame for 17 USD. It's listed as "OEM Middle Frame Replacement for Sony Xperia Z5 Premium COLOR". I ordered mine and couldnt be happier with it, my phone looks brand new
They also sell the corners but they're about 4 USD, so the full frame is a better value.
Thank you
I already purchased some parts for another phone and they came fast enough. I enjoyed the experience with them and I'm pleased to recommend as a trustful company.
Now, I just need to save some money to repair all my phones owned in the last years.
Hopefully, soon we won't be needing them -
now-you-can-protect-your-phone-from-falls-with-this-airbag-case-that-pops .
the official oneplus 5 screen protector is about 2mm too small and doesn't fix the phone all the way around. It's supposed to be "3D" so it would hug the screen all the way around, but ends up pushing up on all sides because of the shape of it causing bubbles. I've attached several pictures showing that the application of it is perfectly centered in the pictures of the home and ear speakers. there's also a black border all around the screen protector on all the non-screen parts which ens up actually cutting off a few pixels around the entire screen..... you can see it completely cuts off a '0' in the recorder app, and the app drawer's scroll bar is almost completely cut off as well....
I've contacted OnePlus support and they declined my rma claim stating the below:
Hello ___,
Thank you for contacting OnePlus. My name is Sydney and I am a Repair, Replacement and Return Specialist and we have received the RMA you had created for replacement.
Thank you for providing additional details about the issue for more context. After going thoroughly with the pictures provided, the issue with your screen protector may be the result of how it was applied. For this reason, this currently falls outside of our ability to process a return replacement. With this in mind, I have gone ahead and canceled your RMA.
Here are the steps on how you can apply a screen protector just click on this link:
https://www.youtube.com/watch?v=HLDqHjCWLLc
Please be advised that as per policy, we may not process returns/replacement in the event of "Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear, and tear or incorrect installation after purchase."
You may refer to our website's Privacy and Legal page under Return / Replacement @ https://oneplus.net/privacy-and-legal
Thank you for your cooperation and understanding.
Best Regards,
Sydney
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which is laughable.... not just for the fact that they refused to acknowledge the issue, but the video is really low quality and is for applying a plastic screen protector to the oneplus one........ gee thanks support...
Nomelas said:
the official oneplus 5 screen protector is about 2mm too small and doesn't fix the phone all the way around. It's supposed to be "3D" so it would hug the screen all the way around, but ends up pushing up on all sides because of the shape of it causing bubbles. I've attached several pictures showing that the application of it is perfectly centered in the pictures of the home and ear speakers. there's also a black border all around the screen protector on all the non-screen parts which ens up actually cutting off a few pixels around the entire screen..... you can see it completely cuts off a '0' in the recorder app, and the app drawer's scroll bar is almost completely cut off as well....
I've contacted OnePlus support and they declined my rma claim stating the below:
which is laughable.... not just for the fact that they refused to acknowledge the issue, but the video is really low quality and is for applying a plastic screen protector to the oneplus one........ gee thanks support...
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Thanks for the heads-up man! I was about to order it.
I installed mine yesterday. I also have the black parts cutting off the pixels on the sides..
I ordered a Nillkin today, hoping it will fit better.
Totally agree. Watched this video by @niijonodhg , saw it in his thread and it turned me off it totally! £18 for that crap? Bit disgraceful tbh. Purchased this Orzly one instead. Had it for my op3, and another video by the same guy said it was better then last year and he preferred it then the 3d glass one!
This was already known about and was shown in the video below...
It showed similar problems to their previous ones, namely when you're on the bootloader screen the protector cuts off some of the text because it's protruding onto the actual display area. He also showed the same problem as you @Nomelas, whereby the edges were not adhering properly.
I've got the Orzly protector (none of the cases I've ordered have arrived yet sadly) and it seems great (it does show fingerprints a little and there's a tiny bit of rainbowing), it's 2.5D rather than 3D, it also has a black border on it but it doesn't protrude onto the screen like the official one it also seems to be the favoured protector on the forums at the moment, here's a review of that one.
@niijonodhg (aka Absolutely Savage on YouTube) made these and is apparently doing a series of reviews, all very helpful
Here's the obligatory Orzly official application and test video:
They also show how well it works with a couple of the official cases.
I bought the original tgsp from OP.
I would not recommend that one.
Hard to apply without air on the sides/corners.(No dust)
And covers way too much of the screen!
Still trying to get my money back. As it is way too much for such a bad design.
If I keep the phone I will try to find a good replacement.
I honesly not sure why they are still selling them. Like most people in this thread already say. Orzly's TGSP does a much better job.
I have used same protector on OP3T and already installed to OP5 also.
Cutting couple pixels is said on product information. Im assuming you all readed it before ordering so you should know that. Also i dont have any bubbles, nice and clean installation without any issues so bubbles are user installation fault.
Comparing this to Orzly:
OP:
+ Adhesive on full screen part: its harder to install but really clear visiblity on screen, no gap between tgsp and screen and no oil slicks.
+ Really great oleophotic coating
+- Cutting off less than mm from both sides of screen. Its told on Oneplus website whem ordering (product information). Its so small that it dont bother me almost at all.
Orzly:
+ Dont cut as much as OP's own.
- Glue/adhesive only on edges which will cause small gap between screen and tgsp=not so clear visiblity as it would be if adhesive would been full screen. Also big possiblity for oil slicks. Also possiblity to pull of easier.
- Bad oleophotic coating
Sent from my OnePlus5 using XDA Labs
I got it in the bundle with the case, ear buds and 150mm extra dash cable (but no extra adapter....) and while it was basically free, I'm still pissed at the false advertising.... why would they sell a defective product? its a clear rip off. They probably made them all and by then it was too late so now they're trying to get rid of them, greasy imo.....
If it wasn't for this one (major) flaw, I'd say it would have been an amazing screen protector. I'll probably still use it until it scratches or breaks then get that orzly one.
EDIT: also, I'm pretty positive that disclaimer was NOT there when I ordered my phone on the 20th:
Disclaimer
To ensure the curved screen protector offers optimal protection while maintaining the sleek look of the OnePlus 5, the colored border extends over the edges of the display by approximately 0.9 mm.
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Nomelas said:
I got it in the bundle with the case, ear buds and 150mm extra dash cable (but no extra adapter....) and while it was basically free, I'm still pissed at the false advertising.... why would they sell a defective product? its a clear rip off. They probably made them all and by then it was too late so now they're trying to get rid of them, greasy imo.....
If it wasn't for this one (major) flaw, I'd say it would have been an amazing screen protector. I'll probably still use it until it scratches or breaks then get that orzly one.
EDIT: also, I'm pretty positive that disclaimer was NOT there when I ordered my phone on the 20th:
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Disclaimer was there same time when sales started. How i know? I ordered exactly same package than you!
Tell me how it's defective product? Because you messed up installation and got bubbles? That dont make product defective. Cut off is intentional, otherwise they wouldnt manage to do full adhesive, only side ones which is bad.
Sent from my OnePlus5 using XDA Labs
zige said:
Disclaimer was there same time when sales started. How i know? I ordered exactly same package than you!
Tell me how it's defective product? Because you messed up installation and got bubbles? That dont make product defective. Cut off is intentional, otherwise they wouldnt manage to do full adhesive, only side ones which is bad.
Sent from my OnePlus5 using XDA Labs
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yeah I guess I lack the Doctor Strange ability to bend reality... my bad.
On another note, it's funny how a 3rd party can make a better fitting screen protector. I'll definitely be getting the Orzly.
And for the price, you'd think OnePlus would put a bit more R&D into it, like using a ruler.
Nomelas said:
yeah I guess I lack the Doctor Strange ability to bend reality... my bad.
On another note, it's funny how a 3rd party can make a better fitting screen protector. I'll definitely be getting the Orzly.
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Funny how you are crying how defective product is and when you are asked what makes product defective you answer with some stupid comments. For me it looks now like its defective because you messed installation and you didnt read disclaimer when you ordered.
You are free to buy what ever you want. My opinion is Orzly isnt better that OP's own, your opinion is that it is better and im fine with that.
Sent from my OnePlus5 using XDA Labs
zige said:
Funny how you are crying how defective product is and when you are asked what makes product defective you answer with some stupid comments. For me it looks now like its defective because you messed installation and you didnt read disclaimer when you ordered.
You are free to buy what ever you want. My opinion is Orzly isnt better that OP's own, your opinion is that it is better and im fine with that.
Sent from my OnePlus5 using XDA Labs
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that, or watch the videos posted in this thread. I'll link them again in case you missed them: https://www.youtube.com/watch?v=U0hCirgar1g & https://www.youtube.com/watch?v=FxrHEIZ1alw
you can even see in this video that he has the EXACT same bubbles on the right side: https://www.youtube.com/watch?v=8HGNn5lhCy8
Also, the disclaimer is a cop out for the design flaw fyi.
Nomelas said:
that, or watch the videos posted in this thread. I'll link them again in case you missed them:
&
you can even see in this video that he has the EXACT same bubbles on the right side:
Also, the disclaimer is a cop out for the design flaw fyi.
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I have seen all of videos but still dont see anything which would show about defective product. Maybe your piece was. Mine is just perfect without any bubbles.
It isnt design flaw, it was meaned to be like that because you wouldnt get full adhesive without it. It they would leave that area clear it would been look ugly because of halo and people would start cry. They choosed to not use "glue on sides" method as they even know that method is bad and screen wouldnt be as clear as without protector or with full adhesive screen protectors.
Sent from my OnePlus5 using XDA Labs
zige said:
I have seen all of videos but still dont see anything which would show about defective product. Maybe your piece was. Mine is just perfect without any bubbles.
It isnt design flaw, it was meaned to be like that because you wouldnt get full adhesive without it. It they would leave that area clear it would been look ugly because of halo and people would start cry. They choosed to not use "glue on sides" method as they even know that method is bad and screen wouldnt be as clear as without protector or with full adhesive screen protectors.
Sent from my OnePlus5 using XDA Labs
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translation: design FLAW - who would willingly want something that limits the use of any parts of their screen? think about it for a second.
Nomelas said:
translation: design FLAW - who would willingly want something that limits the use of any parts of their screen? think about it for a second.
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Well if i would need to choose between these:
1. Full adhesive: Drawback it will cut off your screen about 0,3mm per side but you have really clear view of your screen and no gap.
2. Side glues: No screen cut off, but gap between screen snd tgsp and because of that not that clear view either.
I would definetely choose option 1. They didnt have options if they wanted full adhesive.
Cut-off is so small that it wont even bother me and many other user as almost all apps has gapps on side before real content shows. Ofcourse i would like without cut-off but it dont bother me and i still prefer OP's official because of full adhesive and best oleophotic coating i have seen.
BTW, Orzly for OP3/3T had cut-off too. It was only like 0.1mm from both sides but it still was cut-off. And im almost sure they still have it, especially when OP5 is littlebit smaller than 3T was.
Sent from my OnePlus5 using XDA Labs
zige said:
Well if i would need to choose between these:
1. Full adhesive: Drawback it will cut off your screen about 0,3mm per side but you have really clear view of your screen and no gap.
2. Side glues: No screen cut off, but gap between screen snd tgsp and because of that not that clear view either.
I would definetely choose option 1. They didnt have options if they wanted full adhesive.
Cut-off is so small that it wont even bother me and many other user as almost all apps has gapps on side before real content shows. Ofcourse i would like without cut-off but it dont bother me and i still prefer OP's official because of full adhesive and best oleophotic coating i have seen.
BTW, Orzly for OP3/3T had cut-off too. It was only like 0.1mm from both sides but it still was cut-off. And im almost sure they still have it, especially when OP5 is littlebit smaller than 3T was.
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It's more like 0.9mm on EACH side which is very significant actually if you consider 401 ppi on the screen meaning you get almost 30 pixels cut off from each line from left to right. Factor in the height of 1920 pixels you lose 57,600 total pixels on your phone. Now, take into account there's a total of 2,073,600 pixels on the screen, you actually lose close to 3% of your total screen behind unnecessary screen protector bezels.
Hell, I'd gladly take 0.1mm over 0.9mm
Fought with oneplus and they now approved my claim for a replacement. Seems they at least acknowledge the issue but I doubt a replacement will solve anything. We'll see when I get it I guess.
Nomelas said:
Fought with oneplus and they now approved my claim for a replacement. Seems they at least acknowledge the issue but I doubt a replacement will solve anything. We'll see when I get it I guess.
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good for you. I am in the process of fighting with them too because after my flawless installation, there began to accumulate dust under where the proximity sensor is. They told me its my fault because there was dust underneath before i installed it. wtf.
i have never dealt with such inept customer "support" I tweeted, chatted, emailed and called them today and supposedly a supervisor is reviewing my claim.
I have not taken it off yet, because despite its flaws, it adheres to (almost) the whole screen, and while i have orzly waiting, i cant stand the rainbow oil slick due to the lack of complete adhesive.
byt3b0mb said:
good for you. I am in the process of fighting with them too because after my flawless installation, there began to accumulate dust under where the proximity sensor is. They told me its my fault because there was dust underneath before i installed it. wtf.
i have never dealt with such inept customer "support" I tweeted, chatted, emailed and called them today and supposedly a supervisor is reviewing my claim.
I have not taken it off yet, because despite its flaws, it adheres to (almost) the whole screen, and while i have orzly waiting, i cant stand the rainbow oil slick due to the lack of complete adhesive.
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That also is happening to me. I'm going to hold onto the replacement and I bought the orzly to try out. We'll see which is better. Either way I'll have one extra of each after replacing this one.
I bought my S9+ (SM-G9650 DS) back in April 2018 but these days I've noticed 3 lines that disappear when you clean the screen with microfiber cloth but reappears with my oil skin or water. I've read that it was the oleophobic coating also some guy on Reddit got his device fixed and a Samsung employee told him that it was a defective batch https://www.reddit.com/r/GalaxyS9/comments/8g534o/oleophobic_coating_wearing_off/
I hope Samsung Ecuador replace my screen or give me an replacement.
I hope Samsung Ecuador replace my screen or give me an replacement. I purchased it in May
samsungsocaca said:
I hope Samsung Ecuador replace my screen or give me an replacement. I purchased it in May
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Try bringing it to an authorized service center. Had a local unit in Philippines have this same issue and they offered to replace the screen and battery.
Two months and 3 weeks with the GS9 + and I'm seeing oleophobic coating wearing off on the spots where thumb is used for scrolling. Not directly visible for now but when applying some drops of water and spreading on the screen can easily show where its wearing off.
Virgo_Guy said:
Two months and 3 weeks with the GS9 + and I'm seeing oleophobic coating wearing off on the spots where thumb is used for scrolling. Not directly visible for now but when applying some drops of water and spreading on the screen can easily show where its wearing off.
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go to a service center and demand that they replace the screen
it isn't your fault that the oleophobic coating has ****ty quality
crossdeath said:
go to a service center and demand that they replace the screen
it isn't your fault that the oleophobic coating has ****ty quality
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Its a problem out here. Service center guys will replace the screen after keeping the phone with them for 1, 2 days but in the process they end up damaging/scratching the phone and then its a never ending process of follow ups . It happened so with my old galaxy s6 edge plus.
Virgo_Guy said:
Two months and 3 weeks with the GS9 + and I'm seeing oleophobic coating wearing off on the spots where thumb is used for scrolling. Not directly visible for now but when applying some drops of water and spreading on the screen can easily show where its wearing off.
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I don't have this issue over the main screen (yet) after about the same duration of use as you, but I've noticed it similar to this user here:
https://www.youtube.com/watch?v=qtDf53wcgmc
I certainly don't have it as bad as him and he also seems to demonstrate it over the main screen, rather than just the sides and the top left. I definitely have it over both the sides (around the curved edges) and the very top left area. What I'm curious about is whether I had it from the very start (you won't notice it until you "dirty" the screen a bit and have the right lighting and viewing conditions) as I don't think it's worsened since I first noticed it 2-3 weeks ago. However, it seems there are more reports of people noticing it get worse, which is not a good.
Do you think this is definitely a new thing or could it have been there from the start?
This is without a screen protector? Scary
Mmmm. I have had this problem with every samsung phone since the note 5, gs7 edge, gs8, gs8 plus, note 8. Now the gs9 plus . I notice it happens if use alcohol base products like hand sanitizer, etc and then use ur phone the OC starts to waredown. My gs9 plus looks really bad in sunlight cause of this reason. The only way to realive this problem would be to hide it with a water base screen protector or whitedome tempered glass.
eduardmc said:
Mmmm. I have had this problem with every samsung phone since the note 5, gs7 edge, gs8, gs8 plus, note 8. Now the gs9 plus . I notice it happens if use alcohol base products like hand sanitizer, etc and then use ur phone the OC starts to waredown. My gs9 plus looks really bad in sunlight cause of this reason. The only way to realive this problem would be to hide it with a water base screen protector or whitedome tempered glass.
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I've never used any liquids on the screen aside from a bit of water.
eduardmc said:
Mmmm. I have had this problem with every samsung phone since the note 5, gs7 edge, gs8, gs8 plus, note 8. Now the gs9 plus . I notice it happens if use alcohol base products like hand sanitizer, etc and then use ur phone the OC starts to waredown. My gs9 plus looks really bad in sunlight cause of this reason. The only way to realive this problem would be to hide it with a water base screen protector or whitedome tempered glass.
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Click to collapse
ssj100 said:
I've never used any liquids on the screen aside from a bit of water.
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I've owned every Galaxy S series smartphone in the past and each one suffered from this oleophobic coating getting removed exactly where the fingers constantly touch(especially the thumb) without the use of any alcohol or any other solution whatsoever and as I never used screen protectors. But S9 plus took the shortest time amongst them if I remember correctly and since currently its not visible yet from any direction or lighting condition without pouring water there, I ended up installing a tempered glass.
I've noticed this in two spots on my Galaxy S9+. A vertical streak in the upper left corner and a vertical streak on the middle-right.
They're not near the rounded part of the edge. They're not where my fingers reach. I think it was always like that but I only noticed recently. And in the brighter summer sun, it's VERY noticeable now.
Not sure of the best way to get it replaced.
Bought it through T-Mobile. Do I take it to them to replace? UBreakIFix? Or any other Samsung authorized repair place like the specific Best Buy ones?
M3wThr33 said:
I've noticed this in two spots on my Galaxy S9+. A vertical streak in the upper left corner and a vertical streak on the middle-right.
They're not near the rounded part of the edge. They're not where my fingers reach. I think it was always like that but I only noticed recently. And in the brighter summer sun, it's VERY noticeable now.
Not sure of the best way to get it replaced.
Bought it through T-Mobile. Do I take it to them to replace? UBreakIFix? Or any other Samsung authorized repair place like the specific Best Buy ones?
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Can you show a pic ? Just asking.
..
Clearly feels like QC issues in your case. Rather ask for replacement than going for repairing and such.
Sure. It's not the easiest thing to photograph. You have to get the reflection just right. But you can see here when I smear my palm across the upper corner and the sides, there's a toothpick-sized streak that doesn't get any fingerprints on it. And in the bright sunlight it's really noticeable.
M3wThr33 said:
Sure. It's not the easiest thing to photograph. You have to get the reflection just right. But you can see here when I smear my palm across the upper corner and the sides, there's a toothpick-sized streak that doesn't get any fingerprints on it. And in the bright sunlight it's really noticeable.
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Yeah its seen clearly. You should Ask T-Mobile for a replacement I would say,
Sorry for late reply but I got my phone repaired for free at Samsung Customer Service, if you also have problems with your oleophobic coating go inmediately and they should give you a new device or at least a screen replacement.
In my case the receptionist didn't understand what the oleophobic coating was and she said that my phone doesn't have any issues so you should try to convince her/him by using a flashlight to highlight the lines/smudges on the screen are still there even after they cleaned it with a microfiber cloth.
I received the phone after 4 days and they had also changed the battery and the buttons without any extra charge.
PD: English isn't my main language so feel free to correct my grammar if I've made any mistake or you doesn't understand me.
Oleophobic
theymyron said:
Try bringing it to an authorized service center. Had a local unit in Philippines have this same issue and they offered to replace the screen and battery.
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Hi what's the process? How much did it cost you? Mine has streaks on it. Looks like a tree branch. Thanks in advance
If they consider it as a manufacturing error, the repair will be free of course. Otherwise, screen replacement is around 200€.
So 6 months later it finally happened, dropped my phone straight face down and the cover took so much force that it cracked the screen in the top right corner.
Ordered another one from Ali Express, for $70ish, and maybe I should have bought one that cost a bit more.
It says original, but I doubt that it is, the original one says something like visionox on the back, but the new one has a different name.
https://m.aliexpress.com/item/32855...edetail&spm=a2g0s.12269583.0.0.2d704124vhfMgj
So after ripping the phone apart, and putting the new screen in, all is working perfectly, except when in low light. When the screen is below about 15%, the blacks bleed quite a bit when moving, and the lights kind of streak up the screen a bit, but over that, no issues at all.
Just an informational post
RichyRicho said:
So 6 months later it finally happened, dropped my phone straight face down and the cover took so much force that it cracked the screen in the top right corner.
Ordered another one from Ali Express, for $70ish, and maybe I should have bought one that cost a bit more.
It says original, but I doubt that it is, the original one says something like visionox on the back, but the new one has a different name.
https://m.aliexpress.com/item/32855...edetail&spm=a2g0s.12269583.0.0.2d704124vhfMgj
So after ripping the phone apart, and putting the new screen in, all is working perfectly, except when in low light. When the screen is below about 15%, the blacks bleed quite a bit when moving, and the lights kind of streak up the screen a bit, but over that, no issues at all.
Just an informational post
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How hard was it to open the phone and replace the screen?
The sale ad mention both lcd and amoled. If it is lcd that explains the quality difference.
poncespr said:
How hard was it to open the phone and replace the screen?
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Not too difficult, followed this video, https://www.youtube.com/watch?v=7vMvAmwEjiw , used a heat gun and a piece of hard plastic. Hardest part was sticking it back. Also used thin double sided tape. Had to pull it off once to add more tape.
OC-Freak said:
The sale ad mention both lcd and amoled. If it is lcd that explains the quality difference.
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Almost had a mini heart attack now ? Na it is definitely Amoled. Tested with a full black image, no light coming from the device.
Actually very strange that there is light going up the screen, as there definitely shouldn't be, as it isn't LCD.
I would love to find out why its doing that
RichyRicho said:
Not too difficult, followed this video, https://www.youtube.com/watch?v=7vMvAmwEjiw , used a heat gun and a piece of hard plastic. Hardest part was sticking it back. Also used thin double sided tape. Had to pull it off once to add more tape.
Almost had a mini heart attack now ? Na it is definitely Amoled. Tested with a full black image, no light coming from the device.
Actually very strange that there is light going up the screen, as there definitely shouldn't be, as it isn't LCD.
I would love to find out why its doing that
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Thks for sharing. Did you buy with or without frame?
Again thank you
Carlos
Pirex69 said:
Thks for sharing. Did you buy with or without frame?
Again thank you
Carlos
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I bought the one without the frame as it was a little bit cheaper. You have to stick the screen to the frame with double sided tape if you buy it without the frame.
You really don't need to order with the frame, if your frame is still okay...ripping the screen off is quite a fun process ?
RichyRicho said:
I bought the one without the frame as it was a little bit cheaper. You have to stick the screen to the frame with double sided tape if you buy it without the frame.
You really don't need to order with the frame, if your frame is still okay...ripping the screen off is quite a fun process
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Thks Man, really apreciate your help. In fact I already have that tape. Let´s go
cheers
Carlos