Anyone had ghost touch problem with the fingerprint sensor? Phone is detecting touch on the sensor even if no one is touching it. This minimizes opened applications or keeps waking up the phone when the screen is turned off. I have tried factory reset, but to no avail. Any ideas how to fix it?
Up. Experiencing this as well after 8.1.0.143 update
mkolesnac said:
Anyone had ghost touch problem with the fingerprint sensor? Phone is detecting touch on the sensor even if no one is touching it. This minimizes opened applications or keeps waking up the phone when the screen is turned off. I have tried factory reset, but to no avail. Any ideas how to fix it?
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Click to collapse
I am facing this Issue from last 5 months , i have bought phone on 12 Jun and after one week of use it started this.
after getting four time official software updates and 8 times hard reset , i have decided to officiel service center .
They have given me 15 days time for solution and 8 days expired today. No news till now .
But i don't think it is a software Issue.
ADNAN BASHIR said:
I am facing this Issue from last 5 months , i have bought phone on 12 Jun and after one week of use it started this.
after getting four time official software updates and 8 times hard reset , i have decided to officiel service center .
They have given me 15 days time for solution and 8 days expired today. No news till now .
But i don't think it is a software Issue.
Click to expand...
Click to collapse
Please post an update once you get it. Thanks!
Reimon06 said:
Please post an update once you get it. Thanks!
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Click to collapse
yes i will surely update you .
Workaround
Stumbled upon this app, might work for the meantime. Just enable "Launch with fingerprint" and the "Do nothing" action
https://play.google.com/store/apps/details?id=com.AdrianCampos.swipeuputility
ADNAN BASHIR said:
yes i will surely update you .
Click to expand...
Click to collapse
Bad News:
Ok guys i have got the phone back on 16th Oct , by just re flashed software.
Issue was still there that means no solution for the ghost touches.
Good News :
I have applied for pie beta before sending phone to service , when i got back update have arrived for me for pie
and when update , Issue is resolved for me .
after updating to pie still no ghost touches for me , so wait for pie update for this issue solution.
Best of Luck to every one.
Related
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
sometimes it is operating normally but about one hour later its stopping again . i was on stock rom and i tried different versions too.
i checked xda before writing this post and i saw one of SG2 owner phones front panel had changed by techical service.
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Thanks a lot for the answers from now
Is your phone stock?
Have you tried re calibrating?
yes it is and i calibrated 4 or 5 times
any idea about my problem
akarian said:
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
s
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Either
Have you a case on the phone if so remove it and test as this is the usual sensor culprit .
have you factory reset the phone ??
If not do so and test
Warranty is void if the phone has root or custom rom or rom counter is above zero be aware before returning to service .
jje
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Click to collapse
JJEgan said:
akarian said:
My phone's proximity sensor stopped working, when i restard it works for one or two times and its not working again,
s
my question is i send the phone to service today, and if there is mechanical problem on my device , they will change it.
So what is yours opinion about it? Is it a hardware or software problem?
Either
Have you a case on the phone if so remove it and test as this is the usual sensor culprit .
have you factory reset the phone ??
If not do so and test
Warranty is void if the phone has root or custom rom or rom counter is above zero be aware before returning to service .
jje
Click to expand...
Click to collapse
thanks i removed the case before testing and yes i did factory reset before trying,
i used jig before giving it to service,
i know something wrong with the proximity sensor but the thing is confusing my mind; the sensor sometimes operates normally, its stopping working about 1 hour later or something like that, i hope the service decide there is problem with it. Otherwise it is a long process (about 3 or 4 weeks). I dont want to hear from service : there is no issue with your phone after waiting 1 mounth.
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Click to collapse
It looks like a hardware problem. Ask for a replacement, my friend.
i asked for replacement because i know it is the best phone till SG3 but as i mentioned up there i have doubt is service gonna agree with me?
i got my phone from service today, and they told me there is no problem with the sensors they upgraded to new firmware. I checked again the sensors by *#0*# test. The proximity sensor was same. The funny thing is a guy from technical servis said, there is no proximity sensor in this phone, and i asked which function of phone shuts of the screen while i m making calls? he said it is the light sensor.
i think it is gonna take time....
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
knijntjes said:
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
Click to expand...
Click to collapse
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
anderledani said:
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Click to expand...
Click to collapse
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Andraxo said:
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Click to expand...
Click to collapse
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
UniversalKID said:
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
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Click to collapse
Going to second this, the fingerprint scanner works great for me, also slating a phone because it doesn't have any unofficial support is stupid.
Anyway probably best to send it back
anderledani said:
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
Click to expand...
Click to collapse
i had this issue hair dryer really fix this issue ... if you are afraid of your screen ..put something on a screen like a book or anyother everything will be fine but .. it just a temporary fix u will get the issue again after 3 to 4 days again heat it up then problem will disapper and it will go on and on ....
This seems way passed overdue. I've tried manually updating with no luck. Has anyone else been experiencing the same issue?
Same here, smartswitch and ota see nothing. Gonna probably need to use odin to get it done.
Do you guys check on setting , system UPDATE (manual mod )
Gabe2014 said:
Do you guys check on setting , system UPDATE (manual mod )
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Click to collapse
Yeah I've tried manually updating. This seems ridiculous that I still haven't received the update; and I'd prefer not to root the phone...
Yes. No update for me either. I heard it's possible the date your imei was activated could impact your update. I activated mine on Feb 14th.
Same. No update. I usually do all updates for apps and system manually. Still nothing...
jaketc said:
Yes. No update for me either. I heard it's possible the date your imei was activated could impact your update. I activated mine on Feb 14th.
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Click to collapse
Do you have a T-Mobile firmware right? Because I remember one time went I flashed unlock version Thant I back to to mobile for some reason my csc changed and my UPDATE center stoped work but this happen to me one time , I don't know if this is your case ...
motojdm said:
This seems way passed overdue. I've tried manually updating with no luck. Has anyone else been experiencing the same issue?
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Click to collapse
https://support.t-mobile.com/docs/DOC-36189
Temporarly on Hold.
T-Mobile stopped the OTA Oreo update right now for Note 8. This is due to problems with this update. Samsung and Google are working on a fix. Once they fixed the problems then they will resume OTA Oreo update for the Note 8.
I posted this in another thread days ago. If you have questions or you feel there is no problem, since you didn't have any problems this far, then read my post on the other thread.
https://forum.xda-developers.com/tm...lunge-via-odin-quick-qs-t3775980/post76298713
My wife and I both received the update before the hold. Did they say why they stopped the update?
ptfdmedic said:
My wife and I both received the update before the hold. Did they say why they stopped the update?
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Click to collapse
Yeah, me to... and my phone has worked beautifully ever since Oreo installed. I STILL can't figure out what the issue is.
ElaineD said:
Yeah, me to... and my phone has worked beautifully ever since Oreo installed. I STILL can't figure out what the issue is.
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Click to collapse
Mines starting to heat up more during a charge...and using android auto. Before, the phone used to be nearly cold to the touch. Now it's very warm.
SiNJiN76 said:
Mines starting to heat up more during a charge...and using android auto. Before, the phone used to be nearly cold to the touch. Now it's very warm.
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Click to collapse
I charge my phone using the 2.0 amp wireless charger (I have a few scattered around) and I haven't noticed ANY heat change. In fact, I'd say the phone is cooler if anything. When I tried to update to Oreo by connecting to the computer (Smartswitch), I got Error 807******(don't remember) repeatedly, so I gave up and updated OTA.
I got tired of waiting and updated to Oreo via Odin. Haven't noticed any major issues.
I think T-Mobile stopped the OTA update because of battery life. I received the update on April 2nd and battery life is pretty bad for me. I only get 3Hrs 45min screen on time. Deleted a lot of apps that I don't use but didn't help much only get 4hrs screen on time. I also had to turn off Always on Display which I hate to do because I was use to looking at the screen without unlocking the phone.
RaymondPJR said:
I got tired of waiting and updated to Oreo via Odin. Haven't noticed any major issues.
Click to expand...
Click to collapse
where you got the Oreo update willing to share it on Google Drive or something that doesnt make you wait 20+ hours?
Hello all. My wife and I have note 8 and I received the update and she did not. My phone is working better than before. Her phone is acting up, random question been out of the scene for quite some time. If I flash via Odin will that trip knox?
bluediablito said:
Hello all. My wife and I have note 8 and I received the update and she did not. My phone is working better than before. Her phone is acting up, random question been out of the scene for quite some time. If I flash via Odin will that trip knox?
Click to expand...
Click to collapse
No. Flashed mine via odin a few weeks ago and didn't trip the Knox counter.
Sent from my [device_name] using XDA-Developers Legacy app
just got mine update yesterday.
Just got mine, the new build number is CRD7, not really sure what's new compared to the last oreo update, but that 1.3 GB update installed surprisingly fast.
So I've been using the s10 lite for 2 days and wanted to add a new fingerprint, just to find out that the finger registration process gets stuck at around 20-30% each time. I dont have any type of screen protection on my phone..I have tried adding a fingerprint in safe mode.. using a different finger/hand.. but nothing helps. Iwas able to add a fingerprint during the initial setup, and than the phone received a system update (with April security patch) so I'm guessing its a software issue?? Anyone else with the same problem?
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
Brontok said:
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
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Click to collapse
I got 3 with no issues.
Maybe you have a niche problem that 79 users dont have, and if you snoop around you'll find the whole subforum is dead.
You're better of at your local repair shop.
Brontok said:
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
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Click to collapse
I changed my fingerprint 3 times without any issues. I suggest you should do a factory reset and check again. If the issue persists then go to a service center if possible.
I've done factory data reset 3x..it doesnt help.. tried uso g different fingers, angles.. nothing works.. I will be returning the phone.
The screen also makes a clicking noise when I press on the place where the fingerprint sensor is. Totally disappointed.
Brontok said:
I've done factory data reset 3x..it doesnt help.. tried uso g different fingers, angles.. nothing works.. I will be returning the phone.
The screen also makes a clicking noise when I press on the place where the fingerprint sensor is. Totally disappointed.
Click to expand...
Click to collapse
Familiar with the concept of mass production and how there could be faulty products slipping by quality control?
You picked the shortest straw, unlucky. But to be disapointed in a niche error and completely rejecting the phone for it..
It happens,
Return it, they'll check it out and if it is a factory error then you'll get a replacement for free.
As I'm rooted, I have to manually check for updates via xperifirm. There was an upsated released: version 64.1.A.0.913.
Anybody updated and tested? Apparently camera apps have been updated! Any new features?
I wont get time to update yet, just thought I'd ask.
Thanks
Unless I'm mistaken, this update allows you to switch from android 12 to android 13
Huh we have android 13 for months now ...so i would say no .
Its for sure a security patch.
Chinese 72 got it 2 weeks ago , european 54 got it a week ago and US has to wait for another two weeks , i wish it would be all at the same time .
Hello,
The only feature I expericence since the upgraded is the "phone too hot warning" issue. I use the phone since late november without any trouble.
For the latest week, the phone displayed the orange warning sign and closed the camera app maybe 10 times. It couldn't even go through a 10 minutes google meet call...
It may not be related to the latest release, and I may be the only one having this issue...
viper. said:
Huh we have android 13 for months now ...so i would say no .
Its for sure a security patch.
Chinese 72 got it 2 weeks ago , european 54 got it a week ago and US has to wait for another two weeks , i wish it would be all at the same time .
Click to expand...
Click to collapse
Yeah, you're right about security patch. Thought perhaps something has trickled down from the new phone releases, like improved camera apps as they have changed their version numbers. Thanks
arthurham said:
Hello,
The only feature I expericence since the upgraded is the "phone too hot warning" issue. I use the phone since late november without any trouble.
For the latest week, the phone displayed the orange warning sign and closed the camera app maybe 10 times. It couldn't even go through a 10 minutes google meet call...
It may not be related to the latest release, and I may be the only one having this issue...
Click to expand...
Click to collapse
Ouch, sorry to hear that. I will update in a few days and see if I have the same issue. Though tbh, I havent had as many issues as some have, perhaps because of root and cleaning up some bloat and adding in adblockers etc.
You should do a full all apps cache wipe and see if that helps.
arthurham said:
Hello,
The only feature I expericence since the upgraded is the "phone too hot warning" issue. I use the phone since late november without any trouble.
For the latest week, the phone displayed the orange warning sign and closed the camera app maybe 10 times. It couldn't even go through a 10 minutes google meet call...
It may not be related to the latest release, and I may be the only one having this issue...
Click to expand...
Click to collapse
I had overheating problems with meet and 5g i was outside but on older different firmware.
You also have to understand now its summer time (probably in your country too) so you cant really compare november temperatures with current ones unless you did that in room with AC on.
I'm on the latest US version so still waiting for our update for this cycle. But since my last update, the phone has been very warm to the touch during normal use and I've seen the heat warning many times while using camera. I have never seen it before. Battery life is crap now too and used to be fantastic. Maybe you guys lucked out last month and the US version got whatever it was to cause the heating issues first? My last update was around 300mb so it was bigger that usual I think.
.913 QR reader from statusbar dont work. only black screen.
hasztagL said:
.913 QR reader from statusbar dont work. only black screen.
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Click to collapse
I had that sometimes on .891 ,couldnt get it to work no matter what but it goes away eventually with restarts .
Edit: i just got the .913 and qr reader works fine. Been using my phone before that for 2 hrs and no overheating ,after installing 913 and checking camera apps for 1 minute my top part of the screen got extremly hot but didnt show any overheating warnings.nothing changed so far in camera related apps (no portrait mode)