Related
I was updating my bootloader using the pnewbootloader.exe app found on the xda developers FTP this morning and something weird happened.
When the app was done it wrote 000000x000000 at the end and that was it. After updating my bootloader I restarted my phone, but it wouldn't start. It just froze at a black screen. Nothing.... I doubt if it's even on. Tried charging it and then turning it on but no responce. Even the Led is dead. I tried all sorts of methods to bring back to life but all has failed. It won't even charge for god's sake. I noticed that when i remove the battery and charge it without the battery, the led would turn red. Otherwise the device is completely unresponsive.
I desperatly need help hear you guys. This is a call for all the Pocket PC geniuses out there. PLEASE PLEASE PLEASE HELP ME !!!!!!!!!!!!!!!!!!!!!!!!!
you have only two options..
GO TO THE NEAREST SERVICE CENTER and let them fix it for you
or
Do this (the instruction is for wallaby)
http://wiki.xda-developers.com/index.php?pagename=WallabyJTAG
if you get the result : 000000000:00000000 .. you upgrade your device correctly.. but why it kills your device .. i really dont know ..
the correct bootloader for HIMALAYA are boot_1.03.nb0,boot_1.01.nb0 and bootloader_1.06.nb0 ..the other bootloader in FTP the 515.nb0, 517.nb0 is for WALLABY .. bootloader_for_wm5.0 is not a bootloader but an IPL thats why i added in the name and warned not to use it.
anyway i already gives my warning about Downgrading/Upgrading a bootloader
http://forum.xda-developers.com/viewtopic.php?p=124909#124909
and was about to post HOW to do it .. but i change my mind since i also kill my Device due to some research and experimenting using an older than 1.01 bootloader
-toe
where can I find a service center here in manila?
tnx a lot
Thanks for your tip but ......
Well from what it seems I must have fried my device.... Now my question would be, how the hell are they gonna fix it ? And how much will it cost ?
If it's a matter of flashing a new bootloader then it shouldn't cost too much, but if they plan to replace a rom chip then I would suspect high repair charges.
If any body has any idea how much it might cost to have this problem fixed please don't hesitate to mention it cause it will surely make a difference.
If it's gonna cost me alot then I would rather buy a used xdaII and use it as spare parts for my original xdaII. Probably change the whole PCB and have it replaced with the used xdaII's PCB
evan_gerard said:
where can I find a service center here in manila?
tnx a lot
Click to expand...
Click to collapse
• Philippines Repair Centre
Brightpoint Phils. Inc.
Upper Ground Floor,
Ali Mall ( P. Tuazon Side)
Cubao, Quezon City 1100
Philippines
Phone: +63 (2)9957174 Fax: +63 (2)9957182
Monday to Friday: 10:00am - 9:00pm
http://www.seeo2.com/support/XdaII/template/RepairCenter.vm/partregion/ph
Re: Thanks for your tip but ......
tansoftware said:
Well from what it seems I must have fried my device.... Now my question would be, how the hell are they gonna fix it ? And how much will it cost ?
If it's a matter of flashing a new bootloader then it shouldn't cost too much, but if they plan to replace a rom chip then I would suspect high repair charges.
If any body has any idea how much it might cost to have this problem fixed please don't hesitate to mention it cause it will surely make a difference.
If it's gonna cost me alot then I would rather buy a used xdaII and use it as spare parts for my original xdaII. Probably change the whole PCB and have it replaced with the used xdaII's PCB
Click to expand...
Click to collapse
if it is under warranty .. just dont tell them about flashing your bootloader .. they will fix it with no cost .. but if already out-of-warranty .. then i dont know how much really it cost for them to repair it ..
but there is always one fact in service center .. no matter how big or small they will do to your device .. it will take long before you can get your device back ..
-toe
I got one question here .....
First of all allow me to extend my thanks to Toenailed for his help on this. Now for my question. I don't get ..... How come, after all the software and hardware knowledge we've got here in this forum, we still can't fix corrupted bootloaders ? Can it be true that service centers have special hardware equipment designed to flash corrupted bootloaders ?
I live in U.A.E, Dubai .... and to be honest, I'm pretty sure that the service center is gonna tell me that the PCB needs complete replacement. Our service centers prefer to replace rather than to fix. I bet if I tell them about the bootloader issue they won't have a clue and insist on replacing the main PCB.
I seriously don't know what to do. I'M STUCK !!!!
is there a way that bootloader can be done without the need of the service centers?can you teach us?
Ok you guys this is ****'n serious **** ....
I sent my phone to the service center this afternoon, and guess what .... they couldn't understand what happened and have sugested to have the PCB changed. Changing a PCB would cost 1,400.00 DHS This is sooooooooooo ****'n expensive. A used pocket pc would cost 1200.00 DHS. I got so pissed off at this. Our service centers prefer to replace than to repair.
Now, it's been 18 hours without my pda and it's been a living hell so far. I'm so ****'n desperate right now that I could actually kiss the guy that comes up with a solution.
This is a call to all pocket pc experts including ( Buzz Lightyear, Toenailed, and Mamaich ) PLEASE PLEASE PLEASE you guys ... This is really heart breaking. I'm currently trying some reviving methods but so far I haven't been lucky with anything. I really hope you come up with a solution u guys !!!
There's only one way to fix the Bootloader is by using the Jtag method to the PCB which is not described or anyone went into this experimentation especially on the HIMALAYA's Board or later ones..
I'm sorry to disappoint you my friend but pray if Toenaild will go further more and study it :roll: and making it easy to happen...
I'm really stuck here .....`
Buzz Lightyear & ToeNailed
For God's sake please come up with a simplified version of the steps needed to repair a corrupted bootloader. I'm sooooooooooooo ****'n desperate now. Our local market doesn't even have spare parts or pcbs.
Re: I'm really stuck here .....`
tansoftware said:
Buzz Lightyear & ToeNailed
For God's sake please come up with a simplified version of the steps needed to repair a corrupted bootloader. I'm sooooooooooooo ****'n desperate now. Our local market doesn't even have spare parts or pcbs.
Click to expand...
Click to collapse
sorry mate, i can't help in this case...
I am willing to buy your unit for 150-200 USD (you pay shipping). please let me know if you are interested.
I am in Europe.
and, if you are not satisfied with my offer, take into account that for 450 USD you can get a brand new one with warranty here (not officially, surely )
i finally got my device back ..
i didnt pay even a centavos since it is still under warranty .. they replace the motherboard
i already ask them how much it will cost if i will pay the board and they said it should be around 1,950 to 2,950 Philippine Pesos (35.45USD to 54USD)
-toe
A New Motherboard .....
toenailed said:
i finally got my device back ..
i didnt pay even a centavos since it is still under warranty .. they replace the motherboard
i already ask them how much it will cost if i will pay the board and they said it should be around 1,950 to 2,950 Philippine Pesos (35.45USD to 54USD)
-toe
Click to expand...
Click to collapse
A new motherboard .......
and working cam & rec buttons in Magneto :?:
Whatever, toenailed is back in business :!:
toenailed said:
evan_gerard said:
where can I find a service center here in manila?
tnx a lot
Click to expand...
Click to collapse
• Philippines Repair Centre
Brightpoint Phils. Inc.
Upper Ground Floor,
Ali Mall ( P. Tuazon Side)
Cubao, Quezon City 1100
Philippines
Phone: +63 (2)9957174 Fax: +63 (2)9957182
Monday to Friday: 10:00am - 9:00pm
http://www.seeo2.com/support/XdaII/template/RepairCenter.vm/partregion/ph
Click to expand...
Click to collapse
brightpoint doesn't repair xda anymore as per their customer representative. It took me 2 hours to got to their service center and spend time waiting for my turn just to tell me that they no longer repair/reprogram xda. What a waste of time and effort. Can you please advise me where to get this services, tnx.
Hey,hi to all!
I had a Live with Walkman WT19i and my screen broke..
I phoned SE to tell me what to do and they told me to send the phone to arvato services in order to be fixed...
After 4 days arvato told me that they can't replace the screen and i need to pay for the whole phone which i had about 1 week before the incident!!!
I phoned SE again and asked them about the phone's screen whether it could be replaced or not but they told me that only arvato knew what can or can't be fixed!
Jesus...
Soo...
What do you think?can the screen be replaced and they try to rip me off or they're telling me the truth..?
I would try your nearest phone repair shops, they might have spare parts for your phones as it a quite new model.
Sorry I couldn't help much
Don't like the sounds of this! Sorry to hear your problem
If the phone has broken after just one week, there is a good chance you can argue it was faulty at the point of sale and demand a new one for free. It is part of a phone's normal operation to sit in your pocket. If it broke whilst under this normal use, it is not your fault, the device is faulty.
My suggestion: get in touch with trading standards, ask them for some help. Then phone both SE and arvato telling them that you have been in touch with trading standards and what they have said. You'll be suprised how much big companies squirm when somebody has trading standards on their side.
Hope this helps, best of luck!
Thats of course your own fault. I guess you dropped it.
Your household insurance will cover this, just tell them a friend accidently dropped it
Thanks for the support Guys!Really appreciate it!
Well actually my friend pushed me accidentialy and I dropped the phone but from not much of a distance from the ground actually!
The question though was whether the screen can be replaced or not...?
Because they said something that they can't change just the screen and they need to change the board(?) if i remember correctly...:S
Tell your friend to pay for it lol
Ooow he WILL pay it!!That's a prommise...
Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium
Hey guys.
I recently had a burn-in problem on my Galaxy S2. I went to Samsung Service center on 2/July/2012 for a solution and they replaced my S2' Display. I got my S2 today from service center. (Yup it took them about 1.5 month to replace a display ! Damn ! ) . But when i got my S2 from them i saw some scratches on Camera lens i was like WTF! . I asked a guy in the service center about this matter but he replied " Sorry sir,
i will replace it for you but it will take some time, I said - hmm ok but when ? He replied back - 3-4 days.) I went out from center.
When i came back home. I transferred some new music files to phone from pc and started the music player. I realize that there is no sound.
I plugged in my headphones and got sound. Then somehow i noticed that there is no loudspeaker in the handset !
Now what should i do ? Can i post on consumer court for this ?
or tell them about this too along with camera lens replacement ?
btw warranty period is over now.
Wondering how this can happen, Maybe a careless technician replaced my S2 Display and forget to place back loudspeaker ?
I already hard reset my phone and flashed a ressurection remix 1.1 but no avail.
I am damn sure loudspeaker is not there !
Sorry for my English !
Chairmansaab said:
Hey guys.
I recently had a burn-in problem on my Galaxy S2. I went to Samsung Service center on 2/July/2012 for a solution and they replaced my S2' Display. I got my S2 today from service center. (Yup it took them about 1.5 month to replace a display ! Damn ! ) . But when i got my S2 from them i saw some scratches on Camera lens i was like WTF! . I asked a guy in the service center about this matter but he replied " Sorry sir,
i will replace it for you but it will take some time, I said - hmm ok but when ? He replied back - 3-4 days.) I went out from center.
When i came back home. I transferred some new music files to phone from pc and started the music player. I realize that there is no sound.
I plugged in my headphones and got sound. Then somehow i noticed that there is no loudspeaker in the handset !
Now what should i do ? Can i post on consumer court for this ?
or tell them about this too along with camera lens replacement ?
btw warranty period is over now.
Wondering how this can happen, Maybe a careless technician replaced my S2 Display and forget to place back loudspeaker ?
I already hard reset my phone and flashed a ressurection remix 1.1 but no avail.
I am damn sure loudspeaker is not there !
Sorry for my English !
Click to expand...
Click to collapse
You must go to service center and talk to the manager about it, He may listen to your problem and resolve it.
Except you can try this app to check if your hardware is okay or not..
https://play.google.com/store/apps/details?id=com.nexico.phoneTester&hl=en
saurabh.2561 said:
You must go to service center and talk to the manager about it, He may listen to your problem and resolve it.
Except you can try this app to check if your hardware is okay or not..
https://play.google.com/store/apps/details?id=com.nexico.phoneTester&hl=en
Click to expand...
Click to collapse
Thanks for reply.
is there any app that can check if there is Loudspeaker present on your handset on not ? btw i am getting only 1 bar on 2G where is used to be full 4 bars tried with different sims but max bars i can get is 2
Chairmansaab said:
Hey guys.
I recently had a burn-in problem on my Galaxy S2. I went to Samsung Service center on 2/July/2012 for a solution and they replaced my S2' Display. I got my S2 today from service center. (Yup it took them about 1.5 month to replace a display ! Damn ! ) . But when i got my S2 from them i saw some scratches on Camera lens i was like WTF! . I asked a guy in the service center about this matter but he replied " Sorry sir,
i will replace it for you but it will take some time, I said - hmm ok but when ? He replied back - 3-4 days.) I went out from center.
When i came back home. I transferred some new music files to phone from pc and started the music player. I realize that there is no sound.
I plugged in my headphones and got sound. Then somehow i noticed that there is no loudspeaker in the handset !
Now what should i do ? Can i post on consumer court for this ?
or tell them about this too along with camera lens replacement ?
btw warranty period is over now.
Wondering how this can happen, Maybe a careless technician replaced my S2 Display and forget to place back loudspeaker ?
I already hard reset my phone and flashed a ressurection remix 1.1 but no avail.
I am damn sure loudspeaker is not there !
Sorry for my English !
Click to expand...
Click to collapse
First thing u shud check before getting out of the service center is 'evrything is wrkin fi9 or no also if there are any damamges done by the service center like scratches etc"
u can call the corporate office and contct the person who handles the service centers
also first get in touch with the service center manager.
i got this problem with the service center too when i got my old Galaxy i9003 SL.. first, i got the camera all fixed, then the loudspeaker started not to work.. so i sent it back to the service center to get it all sorted out, total time the center used to get my phone fixed was like 4 months :| and when i got my phone back, the touch panel didn't work anymore.. sent it back again, and they said that im finally gonna pay them like Php8'000 because it was out of warranty.. i feel ripped off man. tsk.
but i eventually got the touch screen working, i did some magic inside,
anyway, you're at luck if your phone is still on warranty complain to the manager lol
saywhatt said:
i got this problem with the service center too when i got my old Galaxy i9003 SL.. first, i got the camera all fixed, then the loudspeaker started not to work.. so i sent it back to the service center to get it all sorted out, total time the center used to get my phone fixed was like 4 months :| and when i got my phone back, the touch panel didn't work anymore.. sent it back again, and they said that im finally gonna pay them like Php8'000 because it was out of warranty.. i feel ripped off man. tsk.
but i eventually got the touch screen working, i did some magic inside,
anyway, you're at luck if your phone is still on warranty complain to the manager lol
Click to expand...
Click to collapse
Hmm btw i already mentioned that my warranty is over now.
I can't connect them because its closed today (umm sunday
So i have to pay them to get my phone working all over ?
I mean they did this all and make my phone faulty.
Things which are not working or functionally abnormal are-
Loudspeaker - removed
Getting weak signal 2bar max as of now.
Camera behavior is changed in macro mode
Chairmansaab said:
Hmm btw i already mentioned that my warranty is over now.
I can't connect them because its closed today (umm sunday
So i have to pay them to get my phone working all over ?
I mean they did this all and make my phone faulty.
Things which are not working or functionally abnormal are-
Loudspeaker - removed
Getting weak signal 2bar max as of now.
Camera behavior is changed in macro mode
Click to expand...
Click to collapse
Well before you talk about money and everything, you should "business" talk with the manager xD lol
Sent from my S2 which is awesome
Chairmansaab said:
Hmm btw i already mentioned that my warranty is over now.
I can't connect them because its closed today (umm sunday
So i have to pay them to get my phone working all over ?
I mean they did this all and make my phone faulty.
Things which are not working or functionally abnormal are-
Loudspeaker - removed
Getting weak signal 2bar max as of now.
Camera behavior is changed in macro mode
Click to expand...
Click to collapse
talk to the manager or the franchisee owner
if no reply from them then get this issue to corporate
thats wat i do
i got full refund for my Nokia n900 after a year of use and then bought a s2
Hello all
I'm in a bit of a pickle, My S3 got a sudden death overnight while it was charging normally
It was rooted with stock kernel as well as having a cracked glass screen from a slight fall on asphalt..
Now my problem begins with dealing with Samsungs Service center, They claim they wont fix my SDS (motherboard) under warranty unless i pay ~210$ to change my whole topframe/digitizer/LCD/Glass which costs around $175 online, and all they way down to $150 if you buy bulk.
Anyways i'm pretty sure that the crack is mainly on the surface and affects only the glass screen panel, which I'm perfectly capable of changing myself (Is it possible without voiding warranty?) and the kicker is it costs ~$7 dollars..
So what should i do? fix it myself and try to have them cover the mobo/SDS, or is there a way i can make sure its only the glass screen so i can use that as leverage when dealing with the Service Centre, TBH i dont trust them 1 bit, they are all incompetent and just keep repeating what ever is handed to them.. The guy even tried to flash my phone then and there through Odin, he was convinced it was only a software thing. The crazy thing is before that my PC could see my phone when i connect it and Odin would read my USB connection normally.. NOW its definitely worse cuz even the PC cant identify the device when plugged in, nor odin...
Please advise on what the normal operating procedure in your country for a situation like this, also which path should i take? Of course i would rather not have to pay and extra $210, as i specifically asked them to just leave the screen alone, i have no problem with it, and just change the mobo or hand me a new one.. The reply is always along the line of... " its against policy sir, once a phone enters maintenance, everything has to be fixed" OK i get that, a bit cheeky. But when i can fix my screen for 10$ then its plain theft!
Im soo disappointed in Samsung at the moment. Can't believe i'm geting completely F***** out of my hard earned cash like that.
Thanks for taking the time to read.
PS: i'm currently using a $17 LG phone, amazing, charged for 2 hours, its been full battery for 4 days lol /Sarcasm
That is the normal Samsung response .
Why are you not returning the phone to the vendor under warranty ??
TheSabz said:
Hello all
I'm in a bit of a pickle, My S3 got a sudden death overnight while it was charging normally
It was rooted with stock kernel as well as having a cracked glass screen from a slight fall on asphalt..
Now my problem begins with dealing with Samsungs Service center, They claim they wont fix my SDS (motherboard) under warranty unless i pay ~210$ to change my whole topframe/digitizer/LCD/Glass which costs around $175 online, and all they way down to $150 if you buy bulk.
Anyways i'm pretty sure that the crack is mainly on the surface and affects only the glass screen panel, which I'm perfectly capable of changing myself (Is it possible without voiding warranty?) and the kicker is it costs ~$7 dollars..
So what should i do? fix it myself and try to have them cover the mobo/SDS, or is there a way i can make sure its only the glass screen so i can use that as leverage when dealing with the Service Centre, TBH i dont trust them 1 bit, they are all incompetent and just keep repeating what ever is handed to them.. The guy even tried to flash my phone then and there through Odin, he was convinced it was only a software thing. The crazy thing is before that my PC could see my phone when i connect it and Odin would read my USB connection normally.. NOW its definitely worse cuz even the PC cant identify the device when plugged in, nor odin...
Please advise on what the normal operating procedure in your country for a situation like this, also which path should i take? Of course i would rather not have to pay and extra $210, as i specifically asked them to just leave the screen alone, i have no problem with it, and just change the mobo or hand me a new one.. The reply is always along the line of... " its against policy sir, once a phone enters maintenance, everything has to be fixed" OK i get that, a bit cheeky. But when i can fix my screen for 10$ then its plain theft!
Im soo disappointed in Samsung at the moment. Can't believe i'm geting completely F***** out of my hard earned cash like that.
Thanks for taking the time to read.
PS: i'm currently using a $17 LG phone, amazing, charged for 2 hours, its been full battery for 4 days lol /Sarcasm
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Brother, Why don't you try some other samsung service center?
It doesn't matter if your touch screen is damaged or even not working. If your phone is under warranty, and you ask them to replace the motherboard they can not refuse! (The broken screen does not comes under warranty) tell them to accept the phone like that only.
May be the guy in the service center you approached is a retard! Try another service center.
SERIOUSLY BRO!
---------- Post added at 01:52 AM ---------- Previous post was at 01:49 AM ----------
You can also have a look at this Hope this helps
http://forum.xda-developers.com/showthread.php?t=1993044
JJEgan said:
That is the normal Samsung response .
Why are you not returning the phone to the vendor under warranty ??
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Whats normal? are you sure you read the entire post. They took my phone in for a checkup today, not feeling optimistic at all.. and under 'warranty' ill likely have to pay a minimum of 220$ to get it fixed, that includes a complete new front frame/glass/digitier/lcd.. plus they might not cover the SDS motherboard because it has a cracked screen, the replacement of which [only the glass screen] would cost me ONLY 10$ to fix. But they say if its cracked it might be misuse therefore voiding waranty! BULL****, the phone is made so the screen cracks and not the actually LSD hence it should be quicker, cheaper and easier to fix
The motherboard part i'm not sure but i think its about $170 online price.
How are you not getting this! its obscene thievery masked behind "maintenance policy".
If all else fails i will be between throwing my phone in the trash and buying a new phone.. or spend around $200+ buying the parts and assembling them myself! this is not the kind of service you expect from a high end smart phone mnfg.
bilalraybrig said:
Brother, Why don't you try some other samsung service center?
It doesn't matter if your touch screen is damaged or even not working. If your phone is under warranty, and you ask them to replace the motherboard they can not refuse! (The broken screen does not comes under warranty) tell them to accept the phone like that only.
May be the guy in the service center you approached is a retard! Try another service center.
SERIOUSLY BRO!
---------- Post added at 01:52 AM ---------- Previous post was at 01:49 AM ----------
You can also have a look at this Hope this helps
http://forum.xda-developers.com/showthread.php?t=1993044
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Thanks already read through that thread!
They all operate under the same pollicies (Samsumg centres) here in Egypt! They don't just assume the customer is correct and under warranty, they tend to try to scam you to pay up for anything.. although it should be covered under warranty..
disgusting service. I want to file a formal complaint to Samsungs regional director once i get his contact..
TheSabz said:
Thanks already read through that thread!
They all operate under the same pollicies (Samsumg centres) here in Egypt! They don't just assume the customer is correct and under warranty, they tend to try to scam you to pay up for anything.. although it should be covered under warranty..
disgusting service. I want to file a formal complaint to Samsungs regional director once i get his contact..
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Try e-mailing your complaint through samsung official website.
They should call you back in 48 hours.
TheSabz said:
Whats normal?
You asked the question i replied yes its normal what more did you want ??
Samsung's response as i said it their normal response for damaged phones as you describe warranty void .
You say .
>>>It was rooted with stock kernel as well as having a cracked glass screen from a slight fall on asphalt.. >>>
That means in Samsung's view according to their warranty terms they will refuse warranty on two counts its rooted and it has a cracked screen .
Multiple identical posts on XDA and i have yet to see one where Samsung fix free of charge and that's world wide .
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