How many Poco Users have fingerprint sensor issue? - Xiaomi Poco F1 Questions & Answers

Hello all,
I have recently purchased Poco F1 and I have faced a strange issue with my fingerprint sensor taking too long to recognize my finger ,I tried with multiple fingers and still its very slow compared with my previous MI A1 given that its only SD 625 and this one being SD845 ....
Do you guys have this issue?
P.S: If there is a fix please guide me.....

What issue are you referring to? I didn't have any.

Are you on latest stock ROM? I have no problems on EU latest. Maybe try factory reset?

It's weird. I think something is wrong with the Index finger on my right hand.

Fingerprint takes lots of time to unlock that too after 2-3 tries(occasionally)

You might have added your finger in incorrect orientation. Delete your finger. And add it back again while orienting the finger as if you picked your phone and now unlocking. Don't press it straight on the reader as if you were giving a mug shot.

Tried your methods too not working still its too slow for my Mi A1 works way faster than my POCO F1 !

I have a weird issue , only my right index finger works, rest all other fingers doesn't work , if i delete a fingerprint and re add them , they work for few hours , and then again failed to recognize
Is it any kind of bug or something wrong with my hand ?????

No problems here, the recognize it's really fast. Can be a hardware problem.

Related

What solutions have you been offered from sellers regarding the fingerprint defect?

So I recently bought two Le Max 2 X829's from Banggood for $196 each and didn't find out about the fingerprint sensor problem until after... I haven't received them yet, but I would like to know what solutions have you guys been offered when you contact your sellers.
I haven't had any problems with Banggood or their customer service. When something I buy is defective, I just email them directly, with a description of the defect, pictures and a YouTube video too if possible, and I make sure to tell them that I have already troubleshooted, checked the forums, and tell them that the defect is common so that they don't give me the run around. They usually go straight to offering me replacement parts for free, or a partial refund if the device still "works" and can be fixed by me, or simply a return label if I insist that I want to return it.
Chime in...
Nothings, its too expenisve to send it back to China. I just resell them here in the Netherlands, you will easily get your money back.
its a software issue, if u change the rom it gonna work good!
if u want the stock the 23s Chinese ROM and 19s Indian ROM are the best....
but theres are more roms that can help you with that!
Read in the ROMs Forum!
sick707 said:
its a software issue, if u change the rom it gonna work good!
if u want the stock the 23s Chinese ROM and 19s Indian ROM are the best....
but theres are more roms that can help you with that!
Read in the ROMs Forum!
Click to expand...
Click to collapse
Dont respond if you dont know what you are talking about. Its a hardware issue!. Software can only fix it temporarily or kick it back into life sometimes.
MerlijnD said:
Dont respond if you dont know what you are talking about. Its a hardware issue!. Software can only fix it temporarily or kick it back into life sometimes.
Click to expand...
Click to collapse
Broo i went through the same issue and i moves to SmallEui by Aurel and its working perfect(sometime fails but normal) mi x829 came with 16s and it was a sh*** soon i flash the rom the fingerprint works better! Try that! (Month ago)
MerlijnD said:
Dont respond if you dont know what you are talking about. Its a hardware issue!. Software can only fix it temporarily or kick it back into life sometimes.
Click to expand...
Click to collapse
Why don't you just stop talking about things you don't know anything about!?! I guess you haven't read only one post in fingerprint issue thread. Otherwise you wouldn't write something like this.
Just search for my posts inside the main fingerprint issue thread to get yourself some information about what you are claiming to know.
Lizard82 said:
Why don't you just stop talking about things you don't know anything about!?! I guess you haven't read only one post in fingerprint issue thread. Otherwise you wouldn't write something like this.
Just search for my posts inside the main fingerprint issue thread to get yourself some information about what you are claiming to know.
Click to expand...
Click to collapse
I've read through several of the threads and it was a massive waste of time. The forum for the Le Max 2 is pretty disorganized, there's very little moderation, and no consensus can be drawn as far as solving the fingerprint sensor problem is concerned. Just a bunch of inexperienced people rambling and contradicting each other.
I have plenty of experience and two Le Max 2's on the way, so I'll draw up some tests and make an objective observation when I receive them.
With the unorganized and inexperienced points you are absolutely right. That's why I give up on explaining to many people how to solve the problem. Me and my girlfriend are both running Le Max 2 with madmax rom for long time now. In the beginning my device had a totally dead fingerprint scanner. After some research, trying few settings and stuff I was able to break it down to Qualcomm drivers/firmware.
In German board we were able to get most of the phones​ FP running again. (Experienced users phones).
Nearly all devices with Dead FP's are running on old couco 92 rom.
If you're facing issues after receiving the phones flash another room ( stock Chinese or custom based stock from the forum) and try to follow the instructions i wrote in the fingerprint section...
That's said, my girlfriend and I have the x820 version.
Give it a shot and you will see the point of the problem and how to solve it...
Lizard82 said:
With the unorganized and inexperienced points you are absolutely right. That's why I give up on explaining to many people how to solve the problem. Me and my girlfriend are both running Le Max 2 with madmax rom for long time now. In the beginning my device had a totally dead fingerprint scanner. After some research, trying few settings and stuff I was able to break it down to Qualcomm drivers/firmware.
In German board we were able to get most of the phones​ FP running again. (Experienced users phones).
Nearly all devices with Dead FP's are running on old couco 92 rom.
If you're facing issues after receiving the phones flash another room ( stock Chinese or custom based stock from the forum) and try to follow the instructions i wrote in the fingerprint section...
That's said, my girlfriend and I have the x820 version.
Give it a shot and you will see the point of the problem and how to solve it...
Click to expand...
Click to collapse
I have x829 and changing roms, modems, unbrick method, haven't worked in bringing FP back to life. So it may be mixed, in my case seems like hardware issue.
Read my posts... It's related to the Qualcomm drivers...
Lizard82 said:
Read my posts... It's related to the Qualcomm drivers...
Click to expand...
Click to collapse
No it isnt, ive had 4 le max 2. First thing i did is flash through qdloader mode, hell ive even soldered wires and flashed directly to the NAND ufs chip with a raspberry. So please dont think im talking bull****.
MerlijnD said:
No it isnt, ive had 4 le max 2. First thing i did is flash through qdloader mode, hell ive even soldered wires and flashed directly to the NAND ufs chip with a raspberry. So please dont think im talking bull****.
Click to expand...
Click to collapse
Your took it to another level!
I'll be interested to see videos of that
Peace out
---------- Post added at 04:38 AM ---------- Previous post was at 04:36 AM ----------
Lizard82 said:
With the unorganized and inexperienced points you are absolutely right. That's why I give up on explaining to many people how to solve the problem. Me and my girlfriend are both running Le Max 2 with madmax rom for long time now. In the beginning my device had a totally dead fingerprint scanner. After some research, trying few settings and stuff I was able to break it down to Qualcomm drivers/firmware.
In German board we were able to get most of the phones​ FP running again. (Experienced users phones).
Nearly all devices with Dead FP's are running on old couco 92 rom.
If you're facing issues after receiving the phones flash another room ( stock Chinese or custom based stock from the forum) and try to follow the instructions i wrote in the fingerprint section...
That's said, my girlfriend and I have the x820 version.
Give it a shot and you will see the point of the problem and how to solve it...
Click to expand...
Click to collapse
Does that Rom has English?
Also could you point me to this forum please.
Thx
Lizard82 said:
Read my posts... It's related to the Qualcomm drivers...
Click to expand...
Click to collapse
Nope, i tried that but fp still not working.
I flash several rom from 16s to 20s cn, 23s cn and 19s india, also 3 cusrom such rr. On each rom i tried to flash several modem firmware, 16s usa, 19s india, 23s cn and finaly latest dev version from yadi.sk/xxxxx..
So i guess you just lucky.. ?
On my case fp work only several hour since unboxing. Now it cant recognize any fp when i tried to register it. But the weird part is sometime it kinda work for taking pictures using camera. I said kinda because it works 50% of the time, when working i touch once but the camera is taking 4 or 5 pictures.
---------- Post added at 03:42 PM ---------- Previous post was at 03:31 PM ----------
Oh forgot, i bought this problematic x829 4/64 phone on banggood. I already mail them, they only offer me to resend it back and full refund. But that too expensive, i must pay for shipping back to china plus i already paid 60 usd for duty and tax when i got it.
Fyi i already bought several x820 and 1pcs x829 6/128 from aliexpress, all working great. another x829 6/128 coming this week from aliexpress, i hope it doesnt defective like this one.
It is HW related issue for sure,i tried all of fixes laying around,nothing help...X829 4/64 from banggood
if all probematic x829 came from banggod, let us join our voices and ask them to give us solution...
alveox said:
if all probematic x829 came from banggod, let us join our voices and ask them to give us solution...
Click to expand...
Click to collapse
Tinydeal... same thing here
haven't had fp before - so i don't rlly miss it
Gearbest
Enviado de meu Le X820 usando Tapatalk
I flashed the Indian 19s firmware last night and the finger print scanner is working back now, though it is a bit slow (not as fast as Redmi Note 3 ), but it works 100% of the times. The only thing abnormal I have done is that I have scanned my finger twice ( same finger).
Previously I tried all tricks with LOS and Mokee and could not get the Finger Print scanner to work.
hawamahal said:
I flashed the Indian 19s firmware last night and the finger print scanner is working back now, though it is a bit slow (not as fast as Redmi Note 3 ), but it works 100% of the times. The only thing abnormal I have done is that I have scanned my finger twice ( same finger).
Previously I tried all tricks with LOS and Mokee and could not get the Finger Print scanner to work.
Click to expand...
Click to collapse
what problem you have before? slow respond fp or unrecognized fp when adding new fingerprint?
alveox said:
what problem you have before? slow respond fp or unrecognized fp when adding new fingerprint?
Click to expand...
Click to collapse
The problem i had before was that the FP sensor did not respond when trying to unlock i.e. looks like it was OFF. Previously even if you left the finger on the sensor for 10 seconds i did not react at all. The only cases when the FP reader worked was immediately after locking. Also the sensor did not have any problem adding fingerprints.

Xperia 1 finger print censor issue

Anyone has the same problem like mine? about yesterday suddenly my fingerprint scanner on Xperia 1 doesn't work properly, always get alert "Not Recognize" my finger when i try to unlock with my finger.
i already tried, re-register my finger, washing my hands, restart myphone, but the censor always keep not recognize, sometime it can read but after 1 or 2 times try it will be back not recognize, anyone has the same issue? is this the software problem or my finger hw problem?
w4lkm4n said:
Anyone has the same problem like mine? about yesterday suddenly my fingerprint scanner on Xperia 1 doesn't work properly, always get alert "Not Recognize" my finger when i try to unlock with my finger.
i already tried, re-register my finger, washing my hands, restart myphone, but the censor always keep not recognize, sometime it can read but after 1 or 2 times try it will be back not recognize, anyone has the same issue? is this the software problem or my finger hw problem?
Click to expand...
Click to collapse
The software update that just got released a day or 2 ago sorts the issue
Mackay53 said:
The software update that just got released a day or 2 ago sorts the issue
Click to expand...
Click to collapse
I had the same issue, even after updating to the new firmware. what i did was i restored/reset (Repaired) via the Xperia companion app. Now at least for me the fingerprint reader works flawless every single time.
So if formatting your phone is an option for you, that should work. (Was a pain re-installing all apps and re-setting all logins and all, but this really ironed out lot of issues for me)
I am on June update and I can tell you that formatting the device does NOT help. I don't have the July update yet to say if that they fixed the issue.
I hate the fact that it doesn't recognize my FP. It feels like Xperia Z5 all again. Then again FP is so deep seated and it's really difficult to use it when there's a case on.
Mackay53 said:
The software update that just got released a day or 2 ago sorts the issue
Click to expand...
Click to collapse
Will update the result of update if the new firmware hit my region.
So far my fingerprint work flawless as it should be after no reason lol.
Xperia 1 - July Firmware FPR Lag Solved/Fixed
As i mentioned before, after the july firmware my FPR works mostly every single time. I guess every phone is different or maybe you can try what i did, it may just work for you.
I did a factory reset using the "Software repair" function in the Xperia Companion with the latest firmware, now the UI is amazingly smoother and the FPR reader works flawlessly.
I have made a small video showing exactly how good the reader works now. If you have the time please watch it and also follow the steps mentioned above if you have the time to restore all the apps and setting, but trust me its better than just living with an awful finger print function.
https://www.youtube.com/watch?v=Rmtl1txPCIo&t=19s
accuracy fingerprint sensor on latest update has significantly improved..
but unfortunately for speed still remain same
It works perfectly for me what I have to get used to the power button, Although it is not necessary to unblock it
Enviado desde mi J9110 mediante Tapatalk
i faced the same issue this awhile
first the sensor worked perfectly but now its a mess
10 try's and 7 not successful
just updated to July security update but nothing is better
DanielMode said:
i faced the same issue this awhile
first the sensor worked perfectly but now its a mess
10 try's and 7 not successful
just updated to July security update but nothing is better
Click to expand...
Click to collapse
to me perfect, register them again
Enviado desde mi J9110 mediante Tapatalk
i did and also each Finger twice...helped a bit but still a gamble to have successful unlock
DanielMode said:
i did and also each Finger twice...helped a bit but still a gamble to have successful unlock
Click to expand...
Click to collapse
have you update to latest firmware?
i'm at 55.0.A.2.314
i tried 20 time now and jsut 1 time successfull unlock
Ditto, no problem with sensor. Clean it possibly?
Just updated to .314. Definitely notice a difference withj fingerprint sensor. Much more accurate.
not here ...mostly i pick up the phone from the table put the finger to the sensor and nothing....not even the display is getting on
then a double tap to see the lockscreen and its telling me i tried to offten ...trie again later
thats it....and i already rescanned my finger prints couple times.....and for the first few hours its working better but than back to the issiuse
DanielMode said:
not here ...mostly i pick up the phone from the table put the finger to the sensor and nothing....not even the display is getting on
then a double tap to see the lockscreen and its telling me i tried to offten ...trie again later
thats it....and i already rescanned my finger prints couple times.....and for the first few hours its working better but than back to the issiuse
Click to expand...
Click to collapse
did you already reset your phone after update?
nope cause the prob popped up couple weeks after i bought it new ....so before the update was out
To me alone with touching it is already unblocked
Enviado desde mi J9110 mediante Tapatalk
I'm on August update and I get this frequently. There is a bug somewhere on this and when I hit the fingerprint issue, I just restart the phone and its perfect again (well after initial pin login due to reboot haha)
It's quite annoying but haven't had time to figure it out. Something with music app running while locked or?

Xiaomi a3 : fingerprint issues

I found an issues with fingerprint
I add 5 fingerprint for 2 finger but
When I try other finger and rotate phone At the same time after multiple try The phone lock will open
It's not safe
Wait, you added 5 fingerprints for 2 fingers and are blaming the phone? Really?
Thanks for replying.
Now, I know something new.
And I found the reason for my law. And that was not the definition of a finger.
I can't explain the solution to you. But the fingerprint sensor works properly.
I can only say my settings was the problem.
Sorry
thanks
I think Mi A3 has a terrible security issue on this fingerprint. I have set my right finger print and all my colleagues were able to unlock my phone. First I thought one guy and I had some dimension same. But 5 of them unlocked it.This is totally annoying

fingerprint sensor not working after changing display pannel

Hi,
(how it happened)
So recently i broke my poco f1 display.
Instead of going to authorized service center and get it replaced in like 7200 ₹, I went to a local repair shop and got a cheap one fixed for 3500₹.
(issue is)
Now post this the only issue i am facing is with fingerprint sensor. I am unable to use the fingerprint sensor. Phone is not even vibrating when I touch the sensor. Even the fingerprint option is missing in setting >security section. See attached screenshot for same.
+ the fingerprint sensor testing app crashen in my phone. A fe wtaht i have tried
I know from my online research that iPhone has this security measures that when ever the battery is unplugged in phone their biometric(fingerprint) will stop working.
Was curious to know if same thing is happening here?
If anyone else has faced this?
If anyone else is able to resolve this issue?
Will it help if i factory reset my phone?
Will it help if i load a custom rom in my phone?
#fingerprint
#fingerprintIssue
#fingerprintNotWorking
vashishtha vaibhav said:
Hi,
(how it happened)
So recently i broke my poco f1 display.
Instead of going to authorized service center and get it replaced in like 7200 ₹, I went to a local repair shop and got a cheap one fixed for 3500₹.
(issue is)
Now post this the only issue i am facing is with fingerprint sensor. I am unable to use the fingerprint sensor. Phone is not even vibrating when I touch the sensor. Even the fingerprint option is missing in setting >security section. See attached screenshot for same.
+ the fingerprint sensor testing app crashen in my phone. A fe wtaht i have tried
I know from my online research that iPhone has this security measures that when ever the battery is unplugged in phone their biometric(fingerprint) will stop working.
Was curious to know if same thing is happening here?
If anyone else has faced this?
If anyone else is able to resolve this issue?
Will it help if i factory reset my phone?
Will it help if i load a custom rom in my phone?
#fingerprint
#fingerprintIssue
#fingerprintNotWorking
Click to expand...
Click to collapse
Once try any custom rom or clean flash stock rom again may be it will work
sachin5555 said:
Once try any custom rom or clean flash stock rom again may be it will work
Click to expand...
Click to collapse
Thanks,
However i haven't even unlocked my poco as of now. Will try to contact customer care tomorrow and ask regarding this issue. Hope they know what has happened here
vashishtha vaibhav said:
Hi,
(how it happened)
So recently i broke my poco f1 display.
Instead of going to authorized service center and get it replaced in like 7200 ₹, I went to a local repair shop and got a cheap one fixed for 3500₹.
(issue is)
Now post this the only issue i am facing is with fingerprint sensor. I am unable to use the fingerprint sensor. Phone is not even vibrating when I touch the sensor. Even the fingerprint option is missing in setting >security section. See attached screenshot for same.
+ the fingerprint sensor testing app crashen in my phone. A fe wtaht i have tried
I know from my online research that iPhone has this security measures that when ever the battery is unplugged in phone their biometric(fingerprint) will stop working.
Was curious to know if same thing is happening here?
If anyone else has faced this?
If anyone else is able to resolve this issue?
Will it help if i factory reset my phone?
Will it help if i load a custom rom in my phone?
#fingerprint
#fingerprintIssue
#fingerprintNotWorking
Click to expand...
Click to collapse
Either the technician forgot to connect the fingerprint scanner flex cable/ damaged it. Remove the back cover and check it. The fingerprint scanner is not locked to the screen. The tuch id issue is only on iPhone . There is no such issue with poco f1 . Unlike iPhone you can even replace the fingerprint scanner its self. They are dirt cheap( not oem obviously)
jobitjoseph1 said:
Either the technician forgot to connect the fingerprint scanner flex cable/ damaged it. Remove the back cover and check it. The fingerprint scanner is not locked to the screen. The tuch id issue is only on iPhone . There is no such issue with poco f1 . Unlike iPhone you can even replace the fingerprint scanner its self. They are dirt cheap( not oem obviously)
Click to expand...
Click to collapse
May b u are rit, I will try to visit him and check if connections to fingerprint is fine.
Also i wanted to know if anyone has ever removed their poco battery and every got this fingerprint issue?
** update on this thread **
So today i went to the same repairshop. Told him the issue. Turns out that the main sensor hub of phone, who h reads all the sensors or phone was loose. So apparently there bolt that binds the circuit board to phone was loose.
He made the bolt tight again and volla, the fingerprint sensor is working perfectly again.

7T PRO Fingerprint

Just purchased a 7t pro used only 4 months old , now i have had a 7 pro and a 7T oneplus mobile before. The fingerprint sensor on lockscreen is not recognised most of the times . Tried changing fingerprints by putting more than 3 , also have hard reset it and used unbrick tool to downgrade to 10.0.8 That did not work also. wipe cached basically tried everything also taken of screen protector .
I have given now thinking it has to be a faulty sensor.
Anyone else has had same problem and maybe know a way to sort it out
pro4ever said:
Just purchased a 7t pro used only 4 months old , now i have had a 7 pro and a 7T oneplus mobile before. The fingerprint sensor on lockscreen is not recognised most of the times . Tried changing fingerprints by putting more than 3 , also have hard reset it and used unbrick tool to downgrade to 10.0.8 That did not work also. wipe cached basically tried everything also taken of screen protector .
I have given now thinking it has to be a faulty sensor.
Anyone else has had same problem and maybe know a way to sort it out
Click to expand...
Click to collapse
Do the finger print on the same finger 2or3 times that should help
No issues here, i have only one fingerprint setup.
Works perfect and haven't had a mismatch ever.
jaythenut said:
Do the finger print on the same finger 2or3 times that should help
Click to expand...
Click to collapse
Tried that also its still very hit and miss . Also tried on some of my family , same there hit and miss
I had similar issues but in relation to my second thumb. (I only use thumbs to unlock). The right one worked just fine. The left one was hit or miss. Now it works much better. I can say it'stable .
The best way to configure fingerprint was in my case: 1) try to cover reader area by moving finger little bit, small steps are the best 2) try to configure fingerprint when you actually hold the phone. The angle and the position of the touching finger when you hold it and try to unlock is basically not always the same when your device rests on a flat surface. I think it's worth a shot.
Moreover reader area can be dirty or greasy/and so can be finger. Try to wipe it, and then try lock/unlock couple of times.
I got the impression FR has "learnt" both fingers and it's much much better now. Right finger precision is 9/10 and left one is like 7-8/10.
That is what i dont get its not like i have not had a oneplus device before . but this one seems to be hit and miss, where else others for me was instant
I used devices with analog fingerprint readers and they were instant indeed. In-screen scanners are getting better too. I've owned P40 Pro for a month and I must say that it was almost no difference compared to the analog one - blazing fast and high precision. The one on OP7T pro is not as good (well it's not as modern either), but when you find solution to set it up properly you'll be satisfied. Mine works really good now. Best of luck!
Sent it back now looking for another one
forever_lol said:
I had similar issues but in relation to my second thumb. (I only use thumbs to unlock). The right one worked just fine. The left one was hit or miss. Now it works much better. I can say it'stable .
The best way to configure fingerprint was in my case: 1) try to cover reader area by moving finger little bit, small steps are the best 2) try to configure fingerprint when you actually hold the phone. The angle and the position of the touching finger when you hold it and try to unlock is basically not always the same when your device rests on a flat surface. I think it's worth a shot.
Moreover reader area can be dirty or greasy/and so can be finger. Try to wipe it, and then try lock/unlock couple of times.
I got the impression FR has "learnt" both fingers and it's much much better now. Right finger precision is 9/10 and left one is like 7-8/10.
Click to expand...
Click to collapse
Exactly the same, i dont know whats wrong wirh my left thumb
pro4ever said:
Just purchased a 7t pro used only 4 months old , now i have had a 7 pro and a 7T oneplus mobile before. The fingerprint sensor on lockscreen is not recognised most of the times . Tried changing fingerprints by putting more than 3 , also have hard reset it and used unbrick tool to downgrade to 10.0.8 That did not work also. wipe cached basically tried everything also taken of screen protector .
I have given now thinking it has to be a faulty sensor.
Anyone else has had same problem and maybe know a way to sort it out
Click to expand...
Click to collapse
I had this issue just after 4 days of buying. 90% of times my 7T Pro would not recognize the fingerprint. I submitted my device to the service center thrice, even showed them the video recordings of sensor being faulty and they kept telling me that its a software glitch. Well I approached them and literally yelled at them when the issue occurred the 4th time. They changed some hardware component in front of me which is related to the fingerprint and the issue was resolved. Turned out I was right the whole time and they apologized to me. So trust me, it is the hardware issue and you need to get some hardware part changed in your phone. Go with the video recording if you have to and do not leave the service center until they replace the component. We also do not need to factory reset the phone for this so just say NO for factory reset. God knows why service center executives in India always suggest factory reset as the first option to every problem. Hope this helps.
Sumedh Pendse said:
God knows why service center executives in India always suggest factory reset as the first option to every problem. Hope this helps.
Click to expand...
Click to collapse
Because they do not have any respect for other people's time. Just like the giant bank .. where it's a culture to ask you to come next day ( which never comes by the way ).
hyperorb said:
Because they do not have any respect for other people's time. Just like the giant bank .. where it's a culture to ask you to come next day ( which never comes by the way ).
Click to expand...
Click to collapse
I think the reason is that many issues can be resolved by factory resetting. That it doesn't apply to a lot of situations is the issue with that.
But their philosophy is that if 50 percent of issues can be resolved by factory resetting, they have more resources than if they guide you through 500 steps until a factory reset becomes the only option.
That's why XDA comes in handy
That's actually kind to say but it's a notion to pickup the easiest ( even if it may not be correct ) way.
hyperorb said:
That's actually kind to say but it's a notion to pickup the easiest ( even if it may not be correct ) way.
Click to expand...
Click to collapse
But this is the same approach by every company. Even at an Apple Store you are presented the easiest option and every other step until you finally get a physical repair.
Just like you rarely get objective advise at a retail store. You are pushed towards a higher priced product so the seller profits from it.
You will never go to an Apple Store just to let the staff tell you a Nokia is cheaper and better for your needs.

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