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I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
amtrakcn said:
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
Click to expand...
Click to collapse
I have this same issue but I on;y have it at home where cell signal is garbage.
If I'm at work (in the city) i have zero issues.
If I work from home the phone will SOD more than once in an 8 hour period.
I'm curious, do you have a strong signal all of the time?
quiksandjesus said:
I have this same issue but I on;y have it at home where cell signal is garbage.
If I'm at work (in the city) i have zero issues.
If I work from home the phone will SOD more than once in an 8 hour period.
I'm curious, do you have a strong signal all of the time?
Click to expand...
Click to collapse
Signal is medicore at home where I charge, I use the phone a lot during the day so I cant really tell if SOD happens when siganl is good.
I don't think it has to do with the Signal. Me and my wife both have the Lumia 920 on the same Network, my wife never had this issue, I have it almost every day... I'm currently trying to get a replacement.
that happened to me once or twice before flashing portico, after flashing it never happened again
amtrakcn said:
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
Click to expand...
Click to collapse
I've had this issue, I really never payed too much attention to it but its happening more often lately, with my wife having power button issues on her iphone 5 I began to think that mine was too having the same problem. But I can actually feel the button clicking which is something I can't feel with my wife's phone.
Nokia store updates to blame?
I've been having the same issue since I bought the device. It only wakes up after pressing the VolDown-Power combination.
My device has been running the Portico update out-of-the-box (8.0.10211.204).
To see if I could pinpoint the issue, I have been wiping my device and start all over. The wipe has been done last Friday night.
About 30 minutes after initial installation it prompts me for 6 Nokia updates:
* access Point
* network+
* accessories
* audio
* display+touch
* extras+info
This time, for the first time, I have NOT applied any of these updates, and until now it has not hung.
Another thing I noticed in the past is that when I disconnect from the charger (either cabled or wireless) it makes a sound.
After applying these updates in the past that sound was gone.
I will see if my phone keeps working throughout the week and then install the updates to see what happens next.
Loki1973 said:
I've been having the same issue since I bought the device. It only wakes up after pressing the VolDown-Power combination.
My device has been running the Portico update out-of-the-box (8.0.10211.204).
To see if I could pinpoint the issue, I have been wiping my device and start all over. The wipe has been done last Friday night.
About 30 minutes after initial installation it prompts me for 6 Nokia updates:
* access Point
* network+
* accessories
* audio
* display+touch
* extras+info
This time, for the first time, I have NOT applied any of these updates, and until now it has not hung.
Another thing I noticed in the past is that when I disconnect from the charger (either cabled or wireless) it makes a sound.
After applying these updates in the past that sound was gone.
I will see if my phone keeps working throughout the week and then install the updates to see what happens next.
Click to expand...
Click to collapse
I tried the same, didn't work. Then what I did was uninstalling each one of those apps (my update list was bigger but some i couldn't uninstall as they were system settings) and then installing them back on the device instead of updating. No "SOD's" since, and i've had a lot. Hope it stays this way Either way I'm hoping the next update from nokia will fix these kinds of things.
Cheers!
mateusm said:
I tried the same, didn't work. Then what I did was uninstalling each one of those apps (my update list was bigger but some i couldn't uninstall as they were system settings) and then installing them back on the device instead of updating. No "SOD's" since, and i've had a lot. Hope it stays this way Either way I'm hoping the next update from nokia will fix these kinds of things.
Cheers!
Click to expand...
Click to collapse
I have the same problem but I think that is related to notifications, after uninstalling apps that used push notifications the phone last longer before it goes to SOD. If I use skype and whatsapp a lot the phone SOD more often and more frecuent too when I have it in my pants pockets.
I've never tried not installing the updates and the phone is wih the carrier so I can't test
I had several issues with this, and here on the forums I have made several posts thinking it was because the Keep WiFi on. But it is not!
I think it might be Battery App related. Or some other app, as some1 noted, possibly because of push notifications.
I had the last SOD several days ago, I have turned on Keep WiFi on, no SOD so far, yet before it was like several hrs after it was turned on. Also, I had overheating of the device on 2 occasions, then I have uninstalled EverNote, and everything worked fine. Again 4-5 dasys ago I had the second overheating issue, and the phone was in stand-by whole the time, I turned it off, waited 30 secs, turned it back on, no issues so far.
So, for now I cannot say what the trouble is except it is NOT OS related, it is APP related (probably an app with push notification).
The solution? Pretty unpopular, but that is the only 1, except for hard reset. Uninstall all the non-system apps from the phone, and install them back 1 by 1, and testing each app at least 24 hrs.
So far, the "safe apps" are:
[My] Windowsphone
2013 FIa Formula 1
Accuweather
Any Converter
App Deals
Archiver
Assistant WP7
Box
Battery
Chrync
Cloudy Box
XE Currency
Flashlight
GDrive
GSMArena RSS
HERE (all of them)
Michelin travel
MSN
myAppFree
NFC Interactor
PDF Reader (from pompolutz)
Ringtones
Shift Scheduler
Shrink Storage
Skype
Speedtest
Speedtest.net
Viber
Wake My PC
WhatsApp
WPCentral
Ofcourse this list is far from final, but it will give u some idea what I am using, and so far I have no SODs (Thank God)
How long has it been since the last SOD?
miodrage said:
I had several issues with this, and here on the forums I have made several posts thinking it was because the Keep WiFi on. But it is not!
I think it might be Battery App related. Or some other app, as some1 noted, possibly because of push notifications.
I had the last SOD several days ago, I have turned on Keep WiFi on, no SOD so far, yet before it was like several hrs after it was turned on. Also, I had overheating of the device on 2 occasions, then I have uninstalled EverNote, and everything worked fine. Again 4-5 dasys ago I had the second overheating issue, and the phone was in stand-by whole the time, I turned it off, waited 30 secs, turned it back on, no issues so far.
So, for now I cannot say what the trouble is except it is NOT OS related, it is APP related (probably an app with push notification).
The solution? Pretty unpopular, but that is the only 1, except for hard reset. Uninstall all the non-system apps from the phone, and install them back 1 by 1, and testing each app at least 24 hrs.
So far, the "safe apps" are:
[My] Windowsphone
2013 FIa Formula 1
Accuweather
Any Converter
App Deals
Archiver
Assistant WP7
Box
Battery
Chrync
Cloudy Box
XE Currency
Flashlight
GDrive
GSMArena RSS
HERE (all of them)
Michelin travel
MSN
myAppFree
NFC Interactor
PDF Reader (from pompolutz)
Ringtones
Shift Scheduler
Shrink Storage
Skype
Speedtest
Speedtest.net
Viber
Wake My PC
WhatsApp
WPCentral
Ofcourse this list is far from final, but it will give u some idea what I am using, and so far I have no SODs (Thank God)
Click to expand...
Click to collapse
In the last 3 weeks I had 1 SOD, that last one 8 days ago. And that happened very strangely, I have received an email (heard the sound), and since my phone was in my hand I immediatelly pressed the power button, and the screen didn't come on. Tried 2 more times, and I knew what happened, so I did a soft reset and that was that. From that time, no SODs.
Is this issue limited to certain ROMS or non AT$T models? I have had mine for 3 months now and have yet to have the SOD and I have even recently ran the OTA update and still no SOD two weeks after that OTA.
I got the same issue with my Lumia 920 (European network/sim unlocked). Happened once after night and already twice during the day... . Phone has all latest updates installed... no idea what to do...
galtom said:
I got the same issue with my Lumia 920 (European network/sim unlocked). Happened once after night and already twice during the day... . Phone has all latest updates installed... no idea what to do...
Click to expand...
Click to collapse
Review what apps u have installed. I think I have proven that it is push, and app related. Possibly even some battery app is responsible for this. Try uninstalling some apps, and to see what will happen.
Well, basically I got my phone back from the carrier it passed 5 days of monitoring without SOD and after 24 hours in my hands it happened. I did a hardreset to my phone to clear all my info before giving it to the carrier and now I'm sure that is some kind of app or at least a function that isn't often used by the OS.
I don't know if a flash could fix the issue since not everyone is experiencing the problem.
In my case it seems that the issue is increasing in its frequency...
I think I will have to go to Nokia Care Centre
1308 update seems to have solved this issue. At least 4 me.
My phone does not show any updates available
Got my phone yesterday and today it was in SOD. Luckily I woke up earlier than planned. Have a meeting today and things like this is fatal.
I need to be able to rely on the alarm on my phone.
Is there some way of disabling push notifications for apps, like in iOS? That would help a lot in this case, as it seems it's caused by push notifications.
Regards
Izaac
I have been very happy with my Nexus 9. I bought it at Best Buy the first day it came out. I just returned from a holiday trip, and I kept thinking what a great
traveling device I had, so compact, yet so nice to use, so much better than the laptop I used to carry. I liked the screen, the aspect ratio, the performance.
Well, as soon as I returned, I was surfing Firefox and the screen went all crazy with an abstract pattern and I could only reboot with the power button.
Since then, this has started to happen repeatedly when my battery level drops below about 40%. The screen is white or white with some sort of geometric pattern
and the device is completely frozen. This morning I rebooted, played with it a few more minutes and it happened again.
I have found a few mentions of similar problems online and none of them were fixed by a software reset. Of course, I will do that, but I'm convinced this is not going to help.
So I've had my tablet for a few months beyond the year warranty. And I paid full original price. And I can live with it and keep the battery above 40%, assuming things don't
degrade, but of course, they usually do. Or I can try to work with HTC to pay for an expensive repair (motherboard replacement was said to work). Or I can write it off
and replace it.
I like Android. I am thinking the Pixel C would even be a step up. But I have some big concerns. My first Nexus 7 (2012) failed after warranty was up. Now my Nexus 9 is failing
very soon after warranty is up. I really hate the Apple way of doing things, but I do know that if I get an iPad, I won't have any problems getting it fixed, plus I think it would
be much more mature than a new Google tablet that has sold to a handful of Android enthusiasts.
So I'm just disappointed. With 20/20 hindsight, I should have gotten Best Buy's extended warranty, but that's life. Anyway, I would be grateful for any suggestions. Thank you.
Monday update: For those who may be interested. I contacted HTC customer service and they told me that my warranty expires in 5 days. So I am sending it back under warranty.
As I tried to back up data prior to wiping it clean, I discovered that the Nexus 9 mounts on my Windows 7 computer as it always did, but there is no longer a file system that shows up. I had to back up my data over wifi
using FTP. So this is a very clear and repeatable problem, which means the HTC people will not have to try to reproduce an intermittent freeze up.
Anyway, it will go back tomorrow and I hope for the best.
Hey,
I have the same issue with my tablet, was it fixed?
tunenut said:
As I tried to back up data prior to wiping it clean, I discovered that the Nexus 9 mounts on my Windows 7 computer as it always did, but there is no longer a file system that shows up. I had to back up my data over wifi
using FTP. .
Click to expand...
Click to collapse
There is an extra step involved from Marshmallow deices to see the filesystem: - http://www.androidcentral.com/inside-marshmallow-usb-connection-options
Thanks corkiejp I did figure this out. I was so stressed backing up all my files before sending it back I sort of freaked out when the file system was gone. But yes, it is just another step to get it back.
In response to "was it fixed?" I am not yet sure. I called HTC and they called it a software problem and reinstalled the OS. I told the guy I was sure this would not fix it (based primarily on other peoples' reports online) and he "noted" my irritation, but that was the extent of their fix.
So I got all my apps installed from the image (very convenient) which took a few hours, then it gave me 3 system updates and now I'm back to where I started. I have let it run down to 25% battery a few times
and there has been no failure so far.
I do have a gut feeling that this was actually not a software problem and it will show up again. At least I will be able to push for warranty service if that happens.
I sure do love this tablet. I was using my 2013 Nexus 7 while it was gone. I was crazy about the Nexus 7 as my first tablet in 2012, but the Nexus 9 makes it seem quite antiquated and the bigger screen is much better for everything I use it for. If the Nexus 9 does fail again, I'll send it back, but I was quite serious about trying an ipad. I will need to jailbreak it to get it anywhere near a product I can use, but that seems to be a breeze. But anyway, Nexus 9 is working great at the moment.
Latest update. So for about 3 weeks I used my Nexus 9 and charged it whenever it got down below about 30% battery and no problems. So I thought OK maybe this was a software problem after all and it was fixed.
However, yesterday, it froze on white screen at 39% battery. Clearly this is not fixed. I will wait until I see this happen once or twice more, then contact HTC and tell them I need to claim warranty service even though I am
now out of warranty, since their first fix under warranty did not work. Then I will see if they will fix it under warranty and most importantly, whether or not they just reinstall software again and call it fixed.
tunenut said:
Latest update. So for about 3 weeks I used my Nexus 9 and charged it whenever it got down below about 30% battery and no problems. So I thought OK maybe this was a software problem after all and it was fixed.
However, yesterday, it froze on white screen at 39% battery. Clearly this is not fixed. I will wait until I see this happen once or twice more, then contact HTC and tell them I need to claim warranty service even though I am
now out of warranty, since their first fix under warranty did not work. Then I will see if they will fix it under warranty and most importantly, whether or not they just reinstall software again and call it fixed.
Click to expand...
Click to collapse
This happened to my first N9 after 4 months. They k ow it's not a software problem. It's ridiculous that they present they've never seen this issue everytime someone reports it. I demanded replacement for mine. I tried flashing a factory image myself before that and it changed nothing.
You are not alone - my N9 fails below battery 60% https://youtu.be/-ISHFFZVJVw and http://goo.gl/1i50x4
Hi community! I hope you are, as it always has been, able to help me.
So my old phone finally died last weekend and I got the old Sony Xperia Z3 Compact from my brother.
The phone hasn't been used for the last two years basically. After I got it, I recharged it, unlocked the bootloader, flashed the latest LOS 16 ROM and rooted it.
My issue now is that, after each reboot, my phone forgets what time and date we have. Only after it has connection to either Wifi or network, it resets time and date to the right values. The funny thing is, that, after rebooting, the phone always thinks that its last Saturday, 11:14 AM, exactly the time I switched it on for the first time (after it wasn't used for the last two years).
The problem is a very small one I admit, it is annoying though to always have Whatsapp, my birthday calendar and my data usage protocol app complain about the wrong date after each reboot. I already googled the problem, but did not find anything useful, and in the thread for my ROM no-one has experienced the problem either.
Could it be that the phone got deeply discharged during the last two years, so that now the battery (?) for the Real Time Clock of the phone is discharged and the phone simply cannot remember date and time due to hardware?
Thank you for any idea you might have.
Spaceoid
Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Click to expand...
Click to collapse
Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
Click to expand...
Click to collapse
I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
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Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.
i recently manually carrier services on the pixel6 with the feb update, and my wifi started to disconnet often which it never did before, i only have manual updates on my device and no google play so i was able to track my cause of the issue very quickly.
it all seems fine now for the last hour in testing.
your mileage may very. so this is just a maybe fwiw and fyi
nutpants said:
i recently manually carrier services on the pixel6 with the feb update, and my wifi started to disconnet often which it never did before, i only have manual updates on my device and no google play so i was able to track my cause of the issue very quickly.
it all seems fine now for the last hour in testing.
your mileage may very. so this is just a maybe fwiw and fyi
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Click to collapse
You might want to post this here: https://forum.xda-developers.com/t/no-wifi-after-february-update.4399973/
This has been ongoing for a month now and with a thread almost dedicated to the issue there really is reason to see what others have found and any solutions that might help you.
I haven't had wifi problems. But I was having an issue with my cellular network using 30% of my battery. And then last night something odd happened. See I use a chargie to make sure my phone never charges past 80 so it drops to inthink 76.and then back to 80 but last night i fell asleep on my couch and got up at.like 4am and went to bed when my wife's alarm went off at 6 I nwent to check my phone and the battery was completely dead. Now that's never happened in that short a time before. Weird so I plugged it in and now when I check it's still using alot but like 12% now. I wonder if the battery dieing reset something. I don't know.