Past 3 or 4 months my VS996 has been freezing or locking up randomly.
When this happens, the phone is not in use . It's asleep in my pocket, or on my desk, or on my night stand. I have to hold volume button and power to restart it. When it comes back up, everything looks fine.
I have done a factory reset, tried uninstalling apps, and most recently got the phone replaced under LGs 2 year promise warranty. One week in and the replacement phone has started freezing just like the old phone.
My wife has the exact same phone and runs many of the same apps with no issues. My phone is stock android, not rooted and no mods. This is frustrating and I don't know what to try in order to troubleshoot.
Is there an app commonly known to have issues on the V30 (such as nova launcher)? Or is there a logging app i could install to capture info about why it crashed/locked up?
urushiol said:
Past 3 or 4 months my VS996 has been freezing or locking up randomly.
When this happens, the phone is not in use . It's asleep in my pocket, or on my desk, or on my night stand. I have to hold volume button and power to restart it. When it comes back up, everything looks fine.
I have done a factory reset, tried uninstalling apps, and most recently got the phone replaced under LGs 2 year promise warranty. One week in and the replacement phone has started freezing just like the old phone.
My wife has the exact same phone and runs many of the same apps with no issues. My phone is stock android, not rooted and no mods. This is frustrating and I don't know what to try in order to troubleshoot.
Is there an app commonly known to have issues on the V30 (such as nova launcher)? Or is there a logging app i could install to capture info about why it crashed/locked up?
Click to expand...
Click to collapse
No, Nova launcher works great.
The fact that your replacement phone is now acting the same way is a clue. The problem is probably going to be a "rouge" app that is receiving/sending ads in the background. Just the other day was another report of almost 250 apps found in Google Play store with ad malware, all from Cooltek. A few months ago similar situation with hundreds of other apps -- where in the background ads and videos were being played (user never saw them, but the process was running), so the companies would get advertising money.
It's going to be an app you have that your wife doesn't.
Had a friend who kept complaining to me her V30+ "Thumbnail Gallery" app (or some such silly name) kept closing and her phone was acting weird. I asked why she was even using that app. She said that's how viewed her pictures. I said no, a gallery app comes with the phone. She couldn't even remember where it came from. She said maybe a friend told her to install it. I told her to uninstall it NOW. I need to see what else crap she has installed... because she's always complaining about her phone. None of the other friends/family complain about their V30 and mine runs smooth as does my wife's. So, I know my friend's phone must have more ad malware apps on it.
ChazzMatt said:
No, Nova launcher works great.
The fact that your replacement phone is now acting the same way is a clue. The problem is probably going to be a "rouge" app that is receiving/sending ads in the background. Just the other day was another report of almost 250 apps found in Google Play store with ad malware, all from Cooltek. A few months ago similar situation with hundreds of other apps -- where in the background ads and videos were being played (user never saw them, but the process was running), so the companies would get advertising money.
It's going to be an app you have that your wife doesn't.
Had a friend who kept complaining to me her V30+ "Thumbnail Gallery" app (or some such silly name) kept closing and her phone was acting weird. I asked why she was even using that app. She said that's how viewed her pictures. I said no, a gallery app comes with the phone. She couldn't even remember where it came from. She said maybe a friend told her to install it. I told her to uninstall it NOW. I need to see what else crap she has installed... because she's always complaining about her phone. None of the other friends/family complain about their V30 and mine runs smooth as does my wife's. So, I know my friend's phone must have more ad malware apps on it.
Click to expand...
Click to collapse
Yeah, I was pretty bummed when my replacement started because I knew it meant i was going to be sleuthing through apps trying to find the culprit.
I am usually pretty good about recognizing shady apps. That's why i was hoping maybe there was an app just known to have this kind of issue with the V30.
Also, I have been trusting google play protect to alert me of any suspicious apps. Is it safe to say there could be a malicious app installed, but that play protect might not find it?
urushiol said:
Yeah, I was pretty bummed when my replacement started because I knew it meant i was going to be sleuthing through apps trying to find the culprit.
I am usually pretty good about recognizing shady apps. That's why i was hoping maybe there was an app just known to have this kind of issue with the V30.
Also, I have been trusting google play protect to alert me of any suspicious apps. Is it safe to say there could be a malicious app installed, but that play protect might not find it?
Click to expand...
Click to collapse
Yes, google "cooltek ad malware" for most recent news.
There were many other apps discovered a few months ago, where the users never saw the millions of clicks on ads that were being generated. They were just running in the background.
https://techcrunch.com/2019/03/13/new-android-adware-google-play/
I'd suggest starting with only the apps you and your wife both have. You could use Titanium Backup to freeze the others, for example, or just uninstall them. While you're there look for odd looking apps - some apps will install companion bits which is where the malware resides, for example. Then, stay that way for a while and see how it goes... if it solves the issue, you know it's one of those apps.
Depending on how many unique apps you have, you can add them one at a time or a few at a time, then let it run that way for a while, etc. Repeat until you find the app or apps that cause the issue.
In the first step, if you can't figure out which apps are good/bad, you could simply factory-reset the phone and then add ONLY the matching apps, then work forward from there...
Hello urushiol, I have the same problem as you
I've bought off ebay a LG V30+ H930DS 128go to replace my laggy LG G5 at a pretty good price (150€). The back cover was crack, so I replaced it with a 10€ one from aliexpress.
Unfortunately the phone randomly freeze, like once every day or two making it horrible to use it as an alarm for work, and using it. When it happens, power button doesn't do anything, I need to do the Volume - min + power button to restart the phone.
When my phone was in the pocket, the screen is black (I thought it was shutdown) but then it happens when my phone was on my desk, and saw that always on display was working but phone isn't waking up with power button (then I knew it just freezes).
Battery health is good according to battery apps, already tried factory reset, I use the same apps as on my G5.
I'm not sure if it's a hardware problem or software, if I have the same problem as you, it must be software then.
Weirdly enough, my phone hasn't freeze since four days, i don't know why. (I use device uptime to see).
But even it it looks like it doesn't freeze much right now, I totally do not trust this phone as an alarm for work so I think I'm going to change the phone for something else. I had the G3 and G5 and I never had issue with them freezing.
lgg3owner said:
Unfortunately the phone randomly freeze, like once every day or two making it horrible to use it as an alarm for work, and using it. When it happens, power button doesn't do anything, I need to do the Volume - min + power button to restart the phone.
When my phone was in the pocket, the screen is black (I thought it was shutdown) but then it happens when my phone was on my desk, and saw that always on display was working but phone isn't waking up with power button (then I knew it just freezes).
Click to expand...
Click to collapse
This is extremely similar to my issues. I have started using a tablet instead for my alarm. I have nearly been late for work several times due to it locking up in the night.
I think i may have found the app that was causing my issue at least. 5 days without a lockup now. Carrier services. I had installed this app knowing that RCS roll out was on the horizon, and i wanted to be ready. If anyone else has this app installed on Verizon with no issue I think i just got lucky with not having a lockup and it might lockup any day now. We'll see. I'll keep testing.
urushiol said:
This is extremely similar to my issues. I have started using a tablet instead for my alarm. I have nearly been late for work several times due to it locking up in the night.
I think i may have found the app that was causing my issue at least. 5 days without a lockup now. Carrier services. I had installed this app knowing that RCS roll out was on the horizon, and i wanted to be ready. If anyone else has this app installed on Verizon with no issue I think i just got lucky with not having a lockup and it might lockup any day now. We'll see. I'll keep testing.
Click to expand...
Click to collapse
It has been 15 days without freezing for me.
I have a "no carrier" phone so no Verizon app or other carrier related things.
Do you have OnOff app ? (https://play.google.com/store/apps/details?id=com.onoffapp.app)
I've uninstalled this app (and maybe one or two others) and it seems like since then I don't have freeze anymore.
lgg3owner said:
It has been 15 days without freezing for me.
I have a "no carrier" phone so no Verizon app or other carrier related things.
Do you have OnOff app ? (https://play.google.com/store/apps/details?id=com.onoffapp.app)
I've uninstalled this app (and maybe one or two others) and it seems like since then I don't have freeze anymore.
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=com.google.android.ims&hl=en_US
Carrier services is mostly used by people who aren't on verizon, because unless you have a Pixel, verizon hasn't supported it. Hopefully this is changing soon so I installed it a bit early. Hoping this was my issue. I haven't heard of OnOff before.
All other apps i had were from major companies. Accept this one, a game:
https://play.google.com/store/apps/details?id=com.h8games.helixjump
I also removed it, but did have one lockup after removing it and before removing carrier services.
urushiol said:
https://play.google.com/store/apps/details?id=com.google.android.ims&hl=en_US
Carrier services is mostly used by people who aren't on verizon, because unless you have a Pixel, verizon hasn't supported it. Hopefully this is changing soon so I installed it a bit early. Hoping this was my issue. I haven't heard of OnOff before.
All other apps i had were from major companies. Accept this one, a game:
https://play.google.com/store/apps/details?id=com.h8games.helixjump
I also removed it, but did have one lockup after removing it and before removing carrier services.
Click to expand...
Click to collapse
Ok I didn't know, I'm not from USA. I don't have RCS installed and don't have this game neither.
I have the LG-H930DS Rev.1.1 with Android 8.0 April 2019 security patch - V22j-HKG-XX. Everything is stock on mine, stock launcher, no root etc...
Now I just have a jack problem, where I hear only from one ear depending of how the jack cable is twisted, I will try to change it without breaking the back cover.
Related
My Photon has been acting up today. It has frozen on a black screen four or five times, requiring a battery pull each time. Also a couple of random restarts. The same thing happened once yesterday, but it has come back with a vengeance today.
Anyone else experiencing this? Bad phone? Not rooted, updated prl/profile, etc. Been on the road, so no chance to try the MR, so I don't know if that would solve anything or not.
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
never had that type of issue with mine
mattvalenz said:
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
Click to expand...
Click to collapse
Matt - thanks for your quick response.
I am not running third party or live wallpapers. Just a pretty static experience.
I have installed quite a few apps, of course, but I haven't had the time, at the moment, to do a factory reset (and frankly, doing a factory reset is a pain, and I'd rather not have to do it). My installed program list is also pretty standard (Google apps, Facebook, Pandora, Angry Birds).
I do, however, have a SD card mounted, which I actually considered might be the problem. Is there any clue about why this might be causing the problem?
Interestingly, it hasn't happened in the past few hours.
Are there any reports of specific applications that are causing issues, or reports that this is a widespread problem? I could forgive it a bit more if it restarted more than hard crashed, but the lockups with no warning on my primary business phone are rather problematic.
Also, any word you might be able to give on updates that might come out in the next week or two?
My main concern is just that I don't have a bad piece of hardware. I love the phone - as something to make phone calls, it's one of the best pieces of hardware I've ever had. If it's an issue where I need to switch the phone out for a different one, I'm fine with doing that, but I'd like to know before the warranty runs out.
Me too
I just want to chime in and report that I have seen some random black screen lockups on my new Photon. It usually requires battery removal to fix, but once while I was trying to pry the back cover off (it's a very stubborn cover), the phone came back to life.
No SD card, stock wallpaper.
Google voice
Skype
Twitter
Google +
Swiftkey X
Lastpass
Locked up after five minutes off the charger this morning. For what it's worth, the phone seems to get very warm when it is locked, possibly indicating a high power/processor usage.
I don't know if others have experienced this as well.
Random lock twice today when I went to answer the phone..and one time at 6 AM it was my 84 year old mother who had fallen.
I saw the #, grabbed my wife's EPIC and called my mom.
This is not a good thing on a 2 day old phone.
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Beknatok said:
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Click to expand...
Click to collapse
Do you know if this actually solves the lockup issues?
Got the Sprint Note 3 on launch day. Great phone. However, last night, I kept getting a message that said "Samsung WatchOn Has Stopped". I didn't remember turning it on, and I got this message several times. I have also had trouble getting stuff to download from the play store, but last night it finally started downloading fine. I am staying at a hotel(traveling for work), so their WiFi could be the issue there. I kept getting error 500. And I could always try removing and re adding my Google account. Last, but not least, my power button is ever so slightly crooked(power, not home). The side towards the bottom of the phone sits slightly lower than the side towards the top. Anyway, this is my first Samsung, I've always had HTC, so maybe the phone it's just built this way. Sorry to sound retentive, but the phone wasn't cheap, and I usually keep my phone's for 2+ years, do if there are any issues that warrant a return, I want to return it while I can still get a NEW replacement. Has anyone else experienced any of this? It's any of this a big deal? Is there something I'm doing wrong? Or am I being a worry way for no reason?
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
jauger said:
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
Click to expand...
Click to collapse
Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
If you have any questions about the reliability of your Device return it ASAP. You only have 14 days to exchange from ORIGINAL purchase date and it might take a few days to figure out if your replacement is also a lemon but by then 14 will have passed and you'll be relying on the carrier to fix.
Sent from my SM-N900P using XDA Premium 4 mobile app
I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
nolimit06 said:
I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
Click to expand...
Click to collapse
Same here. I'm staring at my battery percentage more than the phone but yet it took 14 hours to kill my battery yesterday lol.
Sent from my SM-N900P using xda app-developers app
GAPO said:
Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
Click to expand...
Click to collapse
Funny you mentioned the EVO 3D, I was just thinking, had that phone came with LTE instead of Wimax I would still be using it...I loved that one more than any of the many others I have had...
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
crusnik23 said:
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
Click to expand...
Click to collapse
I mean it it's uneven when looming at the BACK of the phone. When looking at the side of the phone(the top of the button), it is perfectly straight. When looking at the BACK off the phone, you can see that the button sits slightly lower on the bottom than the top. And I do mean slightly. It also presses a little more easily on the bottom, with less pressure. It doesn't feel loose or anything, and every display I have played with has had a different feel to its buttons. Some more like mine than others. I think it's because the power button Has a single point of contact, unlike the volume buttons, so most of them seem looser on one side or another...?
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
GAPO said:
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
Click to expand...
Click to collapse
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
jauger said:
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
Click to expand...
Click to collapse
Did that yesterday, but have gotten the message once more since. Didn't install greenify though.
Got the phone yesterday and saw the same Watchon problem. Haven't used it yet, just setting it up. The Google Play error 500 is on Google's end but it's fixed now. The home button has some play. The rear cover can be easily removed without damaging the camera cover. So far so good, not enough annoyance to warrant a return yet/
[
Hello, I'm having wi fi issues with the note 3, could anyone direct me to an xda discussion for this problem? Thanks
Backed up my pics in Dropbox and factory reset after talking to.Samsung. They claim to be unaware of any issues. Well keep an eye on it, and return it to Best Buy if issues persist.
No problems since the reset.
Sent from my Jellybombed Not3 using the xda premium app!
Hi, I recently updated my phone to Android 4.4.4 and now I am having this issue: Every time the phone acquires a cell signal, GPS turns on about 10 seconds later and stays on for a long time. This happens even if the GPS and location services are turned off. As a result my battery drains in half the time that it used to. If I stop IQ Agent process, GPS icon immediately goes away until the next time phone reacquires the signal. This happens multiple times a day. I can easily reproduce the problem by toggling airplane mode. I don’t think it’s a conflict with any of the apps because the problem exists if I boot into safe mode. I called HTS but they never heard of it, said they will escalate the problem to the developers, but I don’t know if anything will be done. Does anyone else experiencing the same problem? My phone is not rooted and locked.
Thanks…
madelman99 said:
I called HTS but they never heard of it, said they will escalate the problem to the developers, but I don’t know if anything will be done.
Click to expand...
Click to collapse
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA. Smart of you to eliminate the possibility of 3rd party apps by trying Safe Mode. But there may still be some migrated user settings causing a conflict.
redpoint73 said:
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA.
Click to expand...
Click to collapse
I was hoping to figure this out without doing a factory reset. I know I am not the only one with this issue, I've seen others with the same problem on different forums...
redpoint73 said:
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA. Smart of you to eliminate the possibility of 3rd party apps by trying Safe Mode. But there may still be some migrated user settings causing a conflict.
Click to expand...
Click to collapse
Some (including myself) have noted that this has something to do with carrier IQ services.
GPS
I just got off the phone with ATT just yesterday, and I can confirm they are aware of the issue. But seeing how Lollipop is just around the corner, you might want to wait a bit, unless of course you're in dire straits.
o0RaidR0o said:
I just got off the phone with ATT just yesterday, and I can confirm they are aware of the issue. But seeing how Lollipop is just around the corner, you might want to wait a bit, unless of course you're in dire straits.
Click to expand...
Click to collapse
The HTC tech also said that Lollipop will be out soon, in fact he said they are in stage 2 testing (whatever that means). I just hope that the problem will not migrate to Lollipop.
I'm having a similar issue with my phone. Been sitting on my desk trying to charge, but it can't because the GPS is sucking away the battery.
Others over at AndroidCentral are complaining about the same thing.
Unfortunately I'm new here, so I can't post a link, but you can search for android central 494182-massive-battery-drain-gps-constantly
Also on Android Central: 494174-how-do-i-stop-my-gps-icon-flashing-att-htc-one-m8
Douglas_D said:
I'm having a similar issue with my phone. Been sitting on my desk trying to charge, but it can't because the GPS is sucking away the battery.
Click to expand...
Click to collapse
You can turn off the GPS by stopping IQ Agent Service. It should stay off until the cell data connection is lost.
I think everyone should call them so they know it is happening to a lot of people. Otherwise nothing will get done. I am surprised that there is not that much chatter out there. It was hard to even find forum discussions.
Funny I just posted the same question in the generic M8 Q and A section. I just noticed it too. My battery life has not been affected that I can see after going through the data. I've gone and disabled any app that uses the GPS service but it's still coming on so it's not an app or app update that I can tell. I guess I can wait until LP comes out.
So far so good since I've stopped IQ Agent Service. It hasn't popped back up and I've made 5 or 6 phone calls since then.
I think I solved it…
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
madelman99 said:
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
Click to expand...
Click to collapse
I like this idea -
However, I was able to get rid of this issue by disabling the carrier IQ service. I did this using an application called Disable Service from the Google Play store.
Works like a charm, and has the added advantage of disabling the IQ service intrusion.
DanGeorges said:
However, I was able to get rid of this issue by disabling the carrier IQ service. I did this using an application called Disable Service from the Google Play store.
Works like a charm, and has the added advantage of disabling the IQ service intrusion.
Click to expand...
Click to collapse
Unfortunately this only will work on rooted phones, mine is not.
madelman99 said:
Unfortunately this only will work on rooted phones, mine is not.
Click to expand...
Click to collapse
Just want to throw my $0.02 in here....I'm having hte same issues noted in the thread, and it's murdering my battery life. I typically get 24-30 hours of battery life easily on this phone, but now if i dont spend all day killing IQ Agent, i get about 7. I can't root my M8 due to some work restrictions, so it's all manual IQ Agent task killing fo rme. although I was EXTREMELY active yesterday in killing the service ~30 times throughout the day yesterday, Android System (where IQ Agent lies) still managed to run 2hr 24 minutes of GPS on, according to two different battery/service monitoring apps. This, mind you, all occurred without my actual GPS toggle ever being switched on.
I'm waiting for a call back from HTC, and AT&T punted completely and denied any knowledge of why it would happen (although ironically offering to remote into my phone to "diagnose" the issue, which I could not do becuase I was in transit when I called and they required I remain stationary...)
I'm 100% convinced it's entirely due to the IQ Agent task, or another involuntary watchdog service trigging IQ agent. This task is started under at least two distinct condition, with no fail:
my phone goes between 4G and LTE (Subway, between towers/coverage zones, all flipping day long in my concrete-and-steel office building...)
I make or receive a phone call (can feel teh phone get hot in ~2 minutes while on the phone).
switching in or out of airplane mode (which is really an extension of #1).
I love my M8 like crazy, but I cannot wait until my next phone because I absolutely refuse to purchase anything associated with a cell carrier ever again. Fvck that.
Agreed...DriveMode part of the problem
madelman99 said:
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
Click to expand...
Click to collapse
Agreed. I mostly followed these steps by downloading the latest DriveMode, walking through DriveMode setup, then disabling DriveMode and then stopping the IQ Agent Service. SInce then, GPS has performed as it should, only on demand. I did notice that when switching from mobile to a wi-fi network that requires a sign in that the GPS fires up. But again, killing the service stops the random GPS after logging into the wi-fi. So overall, much better than the constant on/off, but still ATT needs to resolve this at some point.
Have a carrieriq blocked/inactive build in testing so we shall see if it is indeed the culprit by end of day.
I've been testing this build for a couple of days now, and so far the GPS has stayed off like a good little app should. It only turns on when I expect.
Update/Reply From AT&T as of 03/23
Finally!!! An admission from AT&T that they jacked up our phones with their software update back in January. It's only taken a month and a half, 4 calls to text support, 3 attempts to reach their urgent care department (by the way... they are completely incompetent. They call from an unknown number, I normally don't answer but I also couldn't answer anyway due to being at work. They leave a message requesting you call a number in KY and leave a message. Left a message on two different occasions and provided the days and hours they could reach me. Of course they call whenever they want and the process starts all over) in addition to all this, I filed a complaint with the Better Business Bureau that resulted in a call back from a corporate executive. Now the only problem is they don't have a solution for the issue yet and probably won't do anything with the Lollipop update that "SHOULD" be released within the next 15 days. No one should have to go through this but I honestly think everyone should file a BBB complaint just to show AT&T a lesson.
Rebel3085 said:
Finally!!! An admission from AT&T that they jacked up our phones with their software update back in January. It's only taken a month and a half, 4 calls to text support, 3 attempts to reach their urgent care department (by the way... they are completely incompetent. They call from an unknown number, I normally don't answer but I also couldn't answer anyway due to being at work. They leave a message requesting you call a number in KY and leave a message. Left a message on two different occasions and provided the days and hours they could reach me. Of course they call whenever they want and the process starts all over) in addition to all this, I filed a complaint with the Better Business Bureau that resulted in a call back from a corporate executive. Now the only problem is they don't have a solution for the issue yet and probably won't do anything with the Lollipop update that "SHOULD" be released within the next 15 days. No one should have to go through this but I honestly think everyone should file a BBB complaint just to show AT&T a lesson.
Click to expand...
Click to collapse
So - was it Carrier IQ? Did they say what was going on?
I know they said they don't have a solution, but it would be useful to know what is causing this. I found that disabling the carrier iq service does the trick, and WNC's ROM, which has it disabled by default, also does the trick.
Thanks for the update. My phone started doing the GPS thing a couple of weeks ago and my battery life has been shot.
The weirdest thing is that my issues only started 2 weeks ago, instead of when the update occurred in January, so ATT must be doing something weird on their network as well
So I'm having this very strange yet pretty awkward to recreate issue, where the phone will freeze on certain apps, mostly ones that require storage (camera, gallery, settings, etc). It will freeze for a good minute or so before either finishing its task, saying the app is not responding and asking me to wait or close, or it will just forget the task completely.
The most noticeable instance regarding this is when I simply try to take photos with the camera. When I've taken a good 5-10 photos at least, I go to the gallery and I don't see my pictures there. Okay, so I go back to the camera to try take more pictures - it's frozen. The camera still moves but the shooting/recording button(s) don't do anything. I wait a while - gallery opens automatically either with my photos there or not, it's really indecisive as to when and if it will keep the photos or videos I took.
I have already returned the phone to Samsung who claimed the issue was repaired after it being returned only 1-2 working days of me sending it (suspicious?) whilst I have a feeling all they did was factory reset the phone (even though I already did this - as I wrote such on a form I had to fill out, print and send with the phone physically). I mentioned the issue in great detail and how to recreate it but it seems Samsung can't even fix an issue on their own device.
However in all fairness to Samsung, it is very hard to recreate after a factory reset. It does only seem to happen when the internal memory is actually being used, as I found out when I put all my music back onto the phone. Currently my phone is full of around 90GB worth of music (the device has 128GB storage, so it's definitely not full, close to full, nor should it give any reason for apps to freeze) and absolutely no custom apps installed whatsoever (as I was told not to install anything from the Play Store during return of the phone to Samsung - even though they factory reset it once again anyway). I noticed after receiving the phone back today after I put my music back onto it that the apps started freezing up again. So the issue is still occurring.
This does seem to have only started happening since an Android update though (to 6.0.1 I believe?) or it genuinely might just be a hardware fault that Samsung is not diagnosing. But if anyone is able to help me diagnose it (or possibly resolve it) so I can prove to Samsung there is an issue with the device itself, that would be greatly appreciated! Thanks a lot for reading
Have you found a solution bro????
ImperoDroider said:
Have you found a solution bro????
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I ended up RMA'ing the phone to Samsung and they said there was no issue with the phone.
Apparently some app is causing the freezing as the issue seems to be non-existent (or at least very infrequent) when the phone as no apps from the play store installed on it. Didn't really find the time either to test it for a long period without any play store apps installed because, frankly, what's the point of a smartphone without being able to use it for the apps you merely use the smartphone for?
I just upgraded to an S7 instead and currently it's running fine with the same apps (internal memory 32gb, external memory 128gb). Haven't had a single freezing issue with the camera or anything since purchase.
Terrum said:
I ended up RMA'ing the phone to Samsung and they said there was no issue with the phone.
Apparently some app is causing the freezing as the issue seems to be non-existent (or at least very infrequent) when the phone as no apps from the play store installed on it. Didn't really find the time either to test it for a long period without any play store apps installed because, frankly, what's the point of a smartphone without being able to use it for the apps you merely use the smartphone for?
I just upgraded to an S7 instead and currently it's running fine with the same apps (internal memory 32gb, external memory 128gb). Haven't had a single freezing issue with the camera or anything since purchase.
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Click to collapse
But I'm still dying here bro. Wasted my salary of 3 months to by this piece of S##it and now I'm lost.
Thank you for your kind reply bro :good::good:
ImperoDroider said:
But I'm still dying here bro. Wasted my salary of 3 months to by this piece of S##it and now I'm lost.
Thank you for your kind reply bro :good::good:
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Click to collapse
Did you try what I did? Which is to hard reset (re-install) the phone. Try use it without any apps installed for a while and see if the issue still persists.
If it does still persist when you have no apps installed, go ahead and RMA it. It should still be under warranty if you only bought it recently. Even if it's not, shouldn't cost too much to fix it (hopefully).
ImperoDroider said:
But I'm still dying here bro. Wasted my salary of 3 months to by this piece of S##it and now I'm lost.
Thank you for your kind reply bro :good::good:
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Click to collapse
Boot to safe mode and leave it like that for a while. If there is no freezing or crashing then it's caused by a 3rd party app. If freezing and hanging occurs it's faulty emmc.
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
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Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
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Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
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Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
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Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
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Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
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Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
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Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!