hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
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Click to collapse
Sounds a hardware problem so. You should change your defective battery. It is a typical problem of these devices.
tsoump said:
Sounds a hardware problem so. You should change your defective battery. It is a typical problem of these devices.
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Click to collapse
is there an app or a way to test the battery health while the phone is charging? to make sure its the battery not anything else controlling the power in the phone
winner1 said:
is there an app or a way to test the battery health while the phone is charging? to make sure its the battery not anything else controlling the power in the phone
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Click to collapse
There are many apps for testing it, try some from the google play. But it would be better to find the Motorola's service of your area, because it might has problem the motherboard as well. I'm saying this from my experience.
tsoump said:
There are many apps for testing it, try some from the google play. But it would be better to find the Motorola's service of your area, because it might has problem the motherboard as well. I'm saying this from my experience.
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Click to collapse
the problem that motorola service in egypt "my area" will cost me more than the phone price .... thats why i wanna do it or test it myself
I have that problem for months. Changing battery helped me for 3 or 4 months. But it keeps happening. I'm having that issue "again" so if you have chance to buy another one do it. Save yourself and save your money for good. Cause you'll keep paying for battery after warranty and you'll say yourself "wow i could buy another phone."
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
I got issue, so i decide to buy new battery
Well done
Hello , this is due to android 7.1 update . Lenovo is responsible for doing this to us , it´s called programmed obsolenscence to make you buy new phones. This moto z is the cheapest vr ready phone in the market with a long long life in terms of tech , the only way is to buy a moto mod check in ebay (sept-2019) they are selling some for cheap from hong kong because a new moto mod battery came out with more mah.
I have had that battery issue before with a Moto Z that I bought in November 2016. The issues started around August 2017. When I had the issues I prolonged the use of the phone without replacing it by using a battery mod, but after some time it would power off even while on the battery, and would immediately power off the second I took the battery mod off probably a few months before that.
I eventually gave into buying a new battery for it and attempting to replace it myself. I rooted the phone first thing when I initially got it, so I didn't try doing official repairs since warranty was voided. Ended up breaking the screen in the process, ordering a new screen (had issues), and then ended up refunding the screen and just sending it into Motorola for replacement. The new 3rd party battery did seem to work without issue for the short time I tested it, so that may be an option, but might end up needing to be replaced in a year. The screen was really easy to break though.
I got a refurbished phone back and it is just now starting to show the same issues again (Replaced it March 2018, have not rooted yet). Had it abruptly die at around 20% earlier today. Not that bad but good to know that it may be starting to happen with this phone. This one I still have left plugged in every night, but without the turbo charger.
Debating on the next phone upgrade right now or if I just want to downgrade to a Moto Z Play I have laying around if it becomes unusable. I will still keep them around since I mess around with the dev kit, but not planning on getting another Motorola as a main phone if I get a new one.
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
seems a manufacture fault .. i found some info regarding your issue on another thread .. https://forum.xda-developers.com/moto-z/how-to/defective-battery-lots-moto-zhigh-t3781335
Related
HTc amaze
Rotation stopped working just like that ...
I take out the battery for reseting ... A couple of hours later, I inserted the battery and my amaze will not power on..
I had almost full charge when I took out the battery, thats weird
Now I have a dead phone
Any Ideas ?
will it turn on with the usb connected? or at least charge? orange led light up?
prueba01 said:
HTc amaze
Rotation stopped working just like that ...
I take out the battery for reseting ... A couple of hours later, I inserted the battery and my amaze will not power on..
I had almost full charge when I took out the battery, thats weird
Now I have a dead phone
Any Ideas ?
Click to expand...
Click to collapse
Does your computer recognize the device? Do you see QHSUSB_DLOAD? If so, its possibly equipment failure
Chance Ill said:
Does your computer recognize the device? Do you see QHSUSB_DLOAD? If so, its possibly equipment failure
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Click to collapse
noob here, where should I find that?
andy55 said:
will it turn on with the usb connected? or at least charge? orange led light up?
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Click to collapse
no it wont , not even volume down and power
does your devices got recognize by the computer even when the completly off?
You might need to contact HTC.
Hopefully you didn't unlock your boot loader because that voids your warranty. If you did you would know you did its not something you do un-ententionaly. As for auto rotate it could be you accidentally turned it off on quick settings idk if thats on stock but it is on mine but i have a custom rom. As for your phone not turning on try it being plugged into the wall it never hurts to try it has happened to me before if not I would suggest skipping T-Mo and going directly to HTC for advice as they know their phones the best. In addition if they only have a sending it in solution then I would contact T-Mo and tell them your issue. Then you could most likely take it into a store and get a replacement no problem as it seems your phone is pretty new. The phone is pretty new not as new but it never rules out the possibility for a bug as even older well profound technology still has bugs that can cause a major system crash. Happens to me a lot when flying aircraft. Hope this helps.
Best Regards,
Tramain Martinez.
TramainM said:
Hopefully you didn't unlock your boot loader because that voids your warranty. If you did you would know you did its not something you do un-ententionaly. As for auto rotate it could be you accidentally turned it off on quick settings idk if thats on stock but it is on mine but i have a custom rom. As for your phone not turning on try it being plugged into the wall it never hurts to try it has happened to me before if not I would suggest skipping T-Mo and going directly to HTC for advice as they know their phones the best. In addition if they only have a sending it in solution then I would contact T-Mo and tell them your issue. Then you could most likely take it into a store and get a replacement no problem as it seems your phone is pretty new. The phone is pretty new not as new but it never rules out the possibility for a bug as even older well profound technology still has bugs that can cause a major system crash. Happens to me a lot when flying aircraft. Hope this helps.
Best Regards,
Tramain Martinez.
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Click to collapse
thank you sir , thats what I was thinking, A Bug .. or glitch
I even Try charging the battery in a dock or craddle and Didnt work..
And thats really weird, I bought the phone for christmas ,I had 4 or 5 apps installed, this phone is unlock cause I use a different carrier
Before taking off the battery, my charge was 90%
What I did exactly is, pull out the battery, went to sleep, wake up, placed the battery again......Dead
About rotation i know about settings and was not that..
Hi guys, I have a very big problem regarding to the battery. Sometimes it doesn't charge or maybe it's full charged but It drops from 100%, 50%, 20%, 5% and then die (in a few minutes). Somedays it works well but the average is not good. I tried several roms , full wipes and I changed the battery. I don't know what to do. Any thoughts?
Thanks in advance.
what firmware? that did before the problems started?
I believe your battery is damaged. Possibly from high temperatures. I recommend getting a replacement phone if you still qualify for the manufacturer's one year warranty.
thanks
rasto4nik said:
what firmware? that did before the problems started?
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Click to collapse
Flying Jelly 3.01. But the issue is general. Sometimes I plug it in chager mode and shows 100% but when it boots drop to 50% (20, 5, so on) in a matter of seconds.
I believe your battery is damaged. Possibly from high temperatures. I recommend getting a replacement phone if you still qualify for the manufacturer's one year warranty.
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Click to collapse
I already changed it so I think is not a battery issue. I'm trying to avoid send it back because I'm from Argentina and I bought it in China.
Another issue is when you connect it all the night but it doesnt charge. At the first I thought it was a software issue but right now I don't know what to test. I think the most weird is when sometimes works just fine. It's making me crazy...I dont know if send it back or set it on fire lol.
Thanks guys.
DryKillLogic said:
Flying Jelly 3.01. But the issue is general. Sometimes I plug it in chager mode and shows 100% but when it boots drop to 50% (20, 5, so on) in a matter of seconds.
I already changed it so I think is not a battery issue. I'm trying to avoid send it back because I'm from Argentina and I bought it in China.
Another issue is when you connect it all the night but it doesnt charge. At the first I thought it was a software issue but right now I don't know what to test. I think the most weird is when sometimes works just fine. It's making me crazy...I dont know if send it back or set it on fire lol.
Thanks guys.
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Click to collapse
Hmm maybe there is something wrong with your actual charging port. Have you tried resetting your phone's software?
I think you should flash the stock. before flashing do wipe. in order to avoid the problem of software.
thanks
rasto4nik said:
I think you should flash the stock. before flashing do wipe. in order to avoid the problem of software.
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Click to collapse
I did it several times. I don't know what is happening but since two days is working "fine". The last thing I tried It was die-hard battery script. A guy in another forum recommended me to use compressed air to clean out the ports because it may have a piece of debris that is causing a direct short therefore killing your battery.
Thanks guys.
Please... someone help me as I have bought this phone without a warranty and likewise have no insurance.. and I JUST bought the phone maybe a month ago!!!!/B]
My phone won't keep a charge, it charges only to a certain point while on the charger (that is any charger, inc. the one that came with the phone), but will die within about 15-20 mins after taking it off of the charger, and if I use it while on the charger it will drain the battery the same way as if it was off of the charger, and die within 10-15 mins! Likewise, it started doing this funky vibrating stuff just an hour ago and will not boot up while on the charger at all anymore! I did a little research and found different opinions.. the most relevant being a need to replace the charger port and the other to change the battery. This is crazy as my phone as well as the accompanying accessories such as the battery and the charger were bought brand spanking new and SHOULD NOT be going crazy like this!
Signed,
One p.o'd Miss
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
Response
Agoattamer said:
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
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Click to collapse
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
Response
i717 said:
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
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Click to collapse
Thank you very much for the quick response. I figured that the battery was the issue. I had a Samsung Galaxy 3 prior to purchasing the Note and it had the exact same issue,.. well not the same exact symptoms, but the need for a new battery due to not taking a charge, and I hadn't had that particular phone more than 6 months! Perhaps it is a Samsung manufacturing issue with faulty batteries, similar to car manufacturers who have massive recalls on their vehicles due to faulty engine or other car parts. My physician told me that I needed to switch to an IPhone, lol... better quality I assume. Perhaps he is right.. ???
....
MommaHoney said:
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
Click to expand...
Click to collapse
Oh.. I forgot, yes the phone is 100% stock as you assumed. Terrible that it is doing what it is doing! Guess I need to get that battery then... ho hum.. more moola out of my darn pockets!
Your carrier (AT&T, T-Mobil, etc) store would at least put in a known good battery to see if that is all it is. And if so, then a new the cost of a new battery is next.
And as far as the iPhone......been down that road, and I could never go back to the iPhone. It was good for it's purpose and reliable. But NO more reliable than any Android phone I've owned. (3 of them).
And should the battery die in the iPhone, you will need to take it or send it back to an iPhone repair center. You don't just pull the back of it off, and replace the battery. At least in my 2 - iPhone 3G versions anyway.
And then there is rooting...cant hack an iPhone. You can jail break them, but that is not the same thing, and you still have no control over the OS.
JMO on the apple stuff.. Good, but VERY limited.
Keep your Note, it's better IMO, and has a huge screen.
I've had a problem with my phone since day one (beging of November). I've tryed reading up for tips here, tryed alot of diffrent thing, plus hard reset, soft reset, repair in Sony bridge, fabric reset, runing the phone in safemode ect. Nothing seems to work. I use the phone normal, only some calls and texts somethimes, camera, and scrolling social media. But still the bayttery last just a half day, full charged in the morning and empty before bed time.
Does anyone have any more tips? Anyone think Marshmellow will help? Really reluctant going back to the store and them sending in for repair, being without a up-to-date phone for weeks and most likely problem not solved when geting it back and then doing this for 4 times before they'll replace it. (aldready done this every 3month or so with the Z1C og Z3C since spring 2014... *tiered*)
Groofy85 said:
I've had a problem with my phone since day one (beging of November). I've tryed reading up for tips here, tryed alot of diffrent thing, plus hard reset, soft reset, repair in Sony bridge, fabric reset, runing the phone in safemode ect. Nothing seems to work. I use the phone normal, only some calls and texts somethimes, camera, and scrolling social media. But still the bayttery last just a half day, full charged in the morning and empty before bed time.
Does anyone have any more tips? Anyone think Marshmellow will help? Really reluctant going back to the store and them sending in for repair, being without a up-to-date phone for weeks and most likely problem not solved when geting it back and then doing this for 4 times before they'll replace it. (aldready done this every 3month or so with the Z1C og Z3C since spring 2014... *tiered*)
Click to expand...
Click to collapse
That's the lollipop radio active bug on latest .200 build I guess, I got similar case with you. Battery draining quick when not in use but I'm better than u, probably you got some other apps/services spending extra battery at background too.
Send back the phone every week won't help. Flash back .152 rom should be better but I think it will need Marshmellow to fix it ultimately.
TheEndHK said:
That's the lollipop radio active bug on latest .200 build I guess, I got similar case with you. Battery draining quick when not in use but I'm better than u, probably you got some other apps/services spending extra battery at background too.
Send back the phone every week won't help. Flash back .152 rom should be better but I think it will need Marshmellow to fix it ultimately.
Click to expand...
Click to collapse
For me it seems okey when not in use, unless theres a bug or something. F.ex the battery indicator is pretty much the same when I stop using it and when I pick it up again. And then it drains fast, f.ex scrolling down internet/facebook/instagram og whatever it drops 1% pr every 1min +/-.
And like explained, Ive tryed to run it in saftymode also, all my apps, settings ect gone, and pretty much still the same battery drain.
So unsure if marshmellow will fix this, or the store needs to repair it if thats possible, or the phone just needs to be replaced. Or maybe someone has another battery fix tip?
Groofy85 said:
For me it seems okey when not in use, unless theres a bug or something. F.ex the battery indicator is pretty much the same when I stop using it and when I pick it up again. And then it drains fast, f.ex scrolling down internet/facebook/instagram og whatever it drops 1% pr every 1min +/-.
And like explained, Ive tryed to run it in saftymode also, all my apps, settings ect gone, and pretty much still the same battery drain.
So unsure if marshmellow will fix this, or the store needs to repair it if thats possible, or the phone just needs to be replaced. Or maybe someone has another battery fix tip?
Click to expand...
Click to collapse
I understand now, you switched to safe mode to freeze background apps. I still believe that sd810 is quite power hungry when you real get used to it and some apps like facebook is usually resources hogging. But mine won't drop like 1% per min, there must be somethings wrong with you. It can be bad battery or charger in your phone damaged or the usb cable or wall charger which made your battery not actually full charged.
TheEndHK said:
I understand now, you switched to safe mode to freeze background apps. I still believe that sd810 is quite power hungry when you real get used to it and some apps like facebook is usually resources hogging. But mine won't drop like 1% per min, there must be somethings wrong with you. It can be bad battery or charger in your phone damaged or the usb cable or wall charger which made your battery not actually full charged.
Click to expand...
Click to collapse
Hm... Yeah, it might be something like that. Been like that since day 1 =/
I originally bought one a week before, but it had the echo problem so since it was within 30days they just gave me a new. I think that one also had a bit of a battery problem, but cant remember if it was that bad. I really should have gone back before 30 on this one too, I was just so tiered of replacing and sending for repair. And I thought Marshmallow would be right around the corner or that some of the things I have tried might work.. But no..
But yeah, do think its more likely that it needs repair/replacement than that Marshmallow will solve it?
EDIT: It cant be the actual charger btw, I switch using an old Z3C charger, the one that follows and an another USB charger.
I face a similar problem. I doesn't have any solution :/
I gave up, and sent it in for service. Fingers crossed it helps and no more problems with anything after that.
http://forum.xda-developers.com/android/general/guide-extreme-battery-life-t3095884
If you guys got root and xposed, try Amplify it can limit many wakelock and follow this guide.
http://forum.xda-developers.com/showthread.php?t=1179809
I've used BetterBatteryStat and track what is causing wakelock. After limited them, my battery is a bit better now.
Sent it in for service also. I hope they will send me back a fully working phone. This is my first try with Sony care on 3 sony phones !
Sooo, the service report says that they have installed newest software and fabric reset the phone, tested it and dont see the same problem that I do.. That was a bummer, since the problem is deff there (I have same settings, apps, widgets ect as I have had on several z1c og and z3c. But battery have been better on all of them, 3days when they are new, and 1-2 days later. This z5c has been at approx 1/2 day since day one... ). And i have tried fabric reset, soft reset, hard reset, repair in bridge and saftymode. Hope it just magically works when I get it back..
Groofy85 said:
Sooo, the service report says that they have installed newest software and fabric reset the phone, tested it and dont see the same problem that I do.. That was a bummer, since the problem is deff there (I have same settings, apps, widgets ect as I have had on several z1c og and z3c. But battery have been better on all of them, 3days when they are new, and 1-2 days later. This z5c has been at approx 1/2 day since day one... ). And i have tried fabric reset, soft reset, hard reset, repair in bridge and saftymode. Hope it just magically works when I get it back..
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Click to collapse
My drain strangely slowed down after flashing generic nordic over Norwegian Telenor branding. Can't really explain it since the branding is very subtle.
sveintore said:
My drain strangely slowed down after flashing generic nordic over Norwegian Telenor branding. Can't really explain it since the branding is very subtle.
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Click to collapse
Would give it a try if you found it eariler. Yes, I found this rom in xperifirm under Norway. But now I will just wait for 6.0 out.....
---------- Post added at 12:02 PM ---------- Previous post was at 11:50 AM ----------
Groofy85 said:
Sooo, the service report says that they have installed newest software and fabric reset the phone, tested it and dont see the same problem that I do.. That was a bummer, since the problem is deff there (I have same settings, apps, widgets ect as I have had on several z1c og and z3c. But battery have been better on all of them, 3days when they are new, and 1-2 days later. This z5c has been at approx 1/2 day since day one... ). And i have tried fabric reset, soft reset, hard reset, repair in bridge and saftymode. Hope it just magically works when I get it back..
Click to expand...
Click to collapse
Try disable Google Play Services and check if it is creating the drain overnight.
Good evening. As the title says, my SM-T820 turns off randomly. I've changed the battery and installed several official firmwares with no luck so I don't know what else I could try, if anybody has any idea please tell me.
Thank you so much
Kind regards.
I've had similar problem after trying different firmwares.
My solution was to go back to stock wiping everything there is.unfortunately I cannot really remember my steps, just be careful not to break anything, find a guide for this.
All I remember is doing some painful steps with Odin.
Thank you, I'll keep trying, if it's not broken by now I'm sure I'll not break it...
Regards
Mine also keep restarting by its own .. and freezing and turning off .. then I can turn it on without a hard reset ..
I found that power saver mode makes it longing till it restarts again.
Did you find a solution ?
I also had this problem. Mine was overheating heavily and restarting, then again overheating and so on. My way to fix it was to send it to Samsung Service, and unfortunately they said that they can no longer fix the device since parts are not available. So I asked them if they will exchange motherboard if I supply one, and they agreed but offered no warranty for such replacement. I got motherboard from aliexpress and my tablet started working as it should from the begining. The other issue I had with "old" motherboard was really high battery drain even when tablet was not used. It lasted like 2 days without use, now i'm charging it approx once a week.