Last night while playing pubg my poco F1 touch stopped working, pressing the power button wouldn't let me turn the screen off. Long pressing the power button didn't switch off the device. Before it went dead I heard a constant hissing noise on the earphones for a few seconds. The temp was normal and the whole thing happened in about 30 secs.
After this my phone has been completely unresponsive, won't power on, not detected by PC, charging it wouldn't turn on led. When I failed to power it on again today morning and kept it in my bag, I realized the phone had warmed up slightly.
Probable cause?
I have been using NOS for around 4 months now. Exactly two days ago I tried flashing the vendor(9.6.27-9.0)+Nitrogen-OS-P-beryllium-20190714 from vendor(9.6.27-9.0)[/URL]+Nitrogen-OS-P-beryllium-20190614, which caused a lot of problems(UI crashing + phone heating) so I flashed back to the former. My phone was working fine till it died just a few hours later.
Few Questions
Unlocking and rooting doesn't void warranty, however I didn't find much about having a custom rom installed. I bought it from Flipkart flash sale on 29th Aug, 2018.
My phone has a few other issues - barely charges when I am on video call or pubg(1% in 20mins) & seeing ghost images due to image retention, which has been happening since last month.
I would take it to the service center tomorrow. In the mean time I would welcome any advice on how to get my phone fixed, as I hear that xaiomi servicing is notorious for creating more problems than solving.
I am barely within warranty so unless I get the best servicing it would be a pain to keep having to get it fixed.
Further is there any chance of getting a brand new phone?
PS: A big THANKS for going through this long post. I love my phones but Poco was the first to serve so well (my sony xperia mini, lenovo k3 note used to give me hell). I saved up and bought myself a poco , moving to custom roms fixed almost every problem. But that was short lived.
1) Playing PUBG is gonna make your phone run hot.
2) Charging your phone heats the battery.
3) Playing PUBG while your phone is charging is going to make your phone work hard and run hot.
4) If you live in an environment which is hot, the ambient heat isn't going to allow the device to cool very well.
If you haven't already, try holding the power button + volume up for about 30 seconds. I've had situations where, for some reason, it took substantially longer to get the device to wake up after a hard crash.
Not really sure what else to suggest at this time.
Get it replaced if you can I guess.
Sorry about the short lived Poco experience, that's unfortunate. Its a great phone!
BentMetal said:
1) Playing PUBG is gonna make your phone run hot.
2) Charging your phone heats the battery.
3) Playing PUBG while your phone is charging is going to make your phone work hard and run hot.
4) If you live in an environment which is hot, the ambient heat isn't going to allow the device to cool very well.
If you haven't already, try holding the power button + volume up for about 30 seconds. I've had situations where, for some reason, it took substantially longer to get the device to wake up after a hard crash.
Not really sure what else to suggest at this time.
Get it replaced if you can I guess.
Sorry about the short lived Poco experience, that's unfortunate. Its a great phone!
Click to expand...
Click to collapse
2) yea I am aware, which is why I thought charging speeds were miserably low while doing something intensive. I thought it was a feature initially.. until I saw other users not experiencing that.
3) I love my poco and care for it like a mama .. I never let it run hot. Just warm.
Yea I tried going into recovery and fastboot. All I see is that my phone is making some heat when, that too can only be felt when I keep it in a ill ventilated space for a long time.
Thanks for the words man, I feel broken, never thought we would part this way. :'(
If you cant boot fasfboot or recovery, it is phisical issue. Go to service..
That's the speciality about Xioami ,
Change the POWER MODULE on PCB.
Contact a higher professional technician.
Same problem with me maybe about a month ago, when i used havoc 2.6, playing pubg but got system freeze, cant touch anything and the fps counter stopping too. What i've done was try to press lock/unlock button but didnt respond, it goes off when press lock button about 15-20seconds, so frustating when playing pubg around 30minutes.
But now normal when got 2.7 havoc update.
Thats the risk if we use custom rom/root device wkwk
nC3rtaintiy said:
2) yea I am aware, which is why I thought charging speeds were miserably low while doing something intensive. I thought it was a feature initially.. until I saw other users not experiencing that.
3) I love my poco and care for it like a mama .. I never let it run hot. Just warm.
Yea I tried going into recovery and fastboot. All I see is that my phone is making some heat when, that too can only be felt when I keep it in a ill ventilated space for a long time.
Thanks for the words man, I feel broken, never thought we would part this way. :'(
Click to expand...
Click to collapse
Maybe your screen is dead probably thats why your phone still generate heat..the device is Switched ON but the screen is dead..iff your phone really broken..it wont get heat..
xNovaLeader said:
Maybe your screen is dead probably thats why your phone still generate heat..the device is Switched ON but the screen is dead..iff your phone really broken..it wont get heat..
Click to expand...
Click to collapse
Sorry to contradict you, but if the issue is the screen being dead, then why isn't the phone showing up on the PC when connected?
So I got it fixed today. I took it to the servicing center, they just said in case of liquid damage my warranty would be void and a nominal servicing fee of ₹118 would be charged. They replaced my motherboard and now I don't even have to flash MIUI again coz it's already loaded. Win-Win? no.. not yet ~_~
My screen retention or image persistence or ghost images being left behind still remains. At first they refused to even notice it, but then one of them later acknowledged and said that there is no way they can show that the screen fails their quality control check unless there are dead pixels or there is a touch issue.
I still have 10 days of warranty left and plan to do my utmost to get that screen replacement.
As for you good folks do be the judge if the problem is real or not. Youtube page and the ghost image of youtube page(doesn't show well in pic). If you feel kind enough do the same on your phone and let me know if you face something similar. Thank you
PS: for some reason the images links I posted didn't show.. does it take time for pics to get posted?
poco f1 not turning on
yesterday i got the same problem with my poco f1 while playing pubg suddenly phone turned off and not turning but on sadly it is not showing anything when i plugged to charger did you sorted the issue with your poco? can someone help me with this issue. :crying::crying:
sundar cherry said:
yesterday i got the same problem with my poco f1 while playing pubg suddenly phone turned off and not turning but on sadly it is not showing anything when i plugged to charger did you sorted the issue with your poco? can someone help me with this issue. :crying::crying:
Click to expand...
Click to collapse
same thing happen with my poco f1 , i try to flash official stock rom but there was authentication need in order to flash rom. then i try some online flashing service but it didn't work, they said its some hardware problem. i also lost 30 USD(2400 inr).
I am fcuked.
Same thing happen with me today i was on stock rom and phone was also not rooted. While unzipping files my phone's screen suddenly got black and there after i tried rebooting it and all of my attempts failed. Now its not even charging. My phone is not in warranty what should i do? Me and my phone are both dead from within such a fabulous phone it was i dont even think of buying any other phone. Some one help me with the cost required to solve it. Thanks
Mine also dead about two weeks now ,unfortunately it s out off warrenty a week before that try to get by two repair shops, both said cant fix it cuz there's non spare parts. I googling around and in mi forum I read the post of a owner of poco face the same problem he said it's battery problem and get it fixed. now i placed order battery and also some top and bottom component of the phone just in case replacing battery won't work . My plan is If it not battery issue I'll try submerge the motherboard in 99% alcohol solution (method use for water damaged phone which i not sure my phone is ) and if that doesn't work I'll replace the board and component with new one this will cost me about 30$ and Awhole lot of my time. I took a gamble here .
This is not an useful response but using hotspot, uploading files and gaming stop my battery charging until I restart too
I'm on nitrogen os
How did you restart it?
AxelStrife said:
This is not an useful response but using hotspot, uploading files and gaming stop my battery charging until I restart too
I'm on nitrogen os
Click to expand...
Click to collapse
How did you restart it? Cuz mine just dead and I'm not the only one face this same exact problem I've alot of owners with the same problem phone just died that what make it's so hard to troubleshoot what wrong.
**some said" It could be water damage as poco have no ipx rate", some even said "As poco f2/f2 pro come out there's a chance xiaomi just put sth in update making our phones dead so we can by new f2 " ** For myself I only use it for 1 year before it broke right after it run out of warranty, so I think I'll never mess with mi phone ever again ,i got samsung, huawei(5years still running), Lg all of them still last this day except for LG v10 which i bought used still last 1 year and I did resale for same price I bought it.
So I started looking for huawei and I bought nova 5t for -100buck off with a whole lot of gift as the shop want to get ride of huawei phone due to SH*t going on between us vs huawei. Happy with it so for and I hope it gonna last atleast 3years if not longer like my old huawei device.
bro same problem bro what happened what is the solution for this
facing same problem
my poco f1 went dead while playing pubg .
when i went to service they said your mainboard is gone.
but when i try to connect to pc there i can se qualcom port and when i long press volume button it also disconnect and connect again.
i am confused that if motherboard is dead then howcome it can be detected on pc
WeaponXI said:
my poco f1 went dead while playing pubg .
when i went to service they said your mainboard is gone.
but when i try to connect to pc there i can se qualcom port and when i long press volume button it also disconnect and connect again.
i am confused that if motherboard is dead then howcome it can be detected on pc
Click to expand...
Click to collapse
i have exactly the same issue, happened a week ago, it just froze on lock screen , went off and nothing is responding. it does the same thing as yours when i connect to pc. Hope theres a solution to this . Have you tried flashing in edl mode with an mi authenticated account? That's one of the solutions i'm seeing online. Haven't tried it yet though.
i am unable to get edl mi authorised account .mi service centre are just forcing to change the motherboard....not getting any solution from last 4 weeks
many russian youtubers are claiming that they have got edl authorised account ..but i know they are just scamming users..
WeaponXI said:
i am unable to get edl mi authorised account .mi service centre are just forcing to change the motherboard....not getting any solution from last 4 weeks
many russian youtubers are claiming that they have got edl authorised account ..but i know they are just scamming users..
Click to expand...
Click to collapse
hey man, any update on your issue?
Related
My phone was working great for the past few weeks using custom ROMs (KA SSpeed) and DooMKernel.
But starting last week, the phone started shutting down itself. It just shuts down, but does not restart. I can power up the phone again without problems. But after using it for a while, it auto shuts down again. Sometimes it shuts down right before it gets to the lock screen when I power it up again.
Sometimes it will say "phone will shut down due to high temperature", but most of the time it would just say "shutting down".
When this happens, the phone is not hot and I do not play any games. The most I do is just short video clips.
Strangely, leaving the phone on the charger seems to be better.
Tried to clear data and do all wipes, reflash ROM, but the problem is still there.
Relocked the bootloader and used the Sony Update Service to restore to original condition but the problem is still there!
Anyone has the same problem? Maybe my CPU is fried?
Did you overclock with doom kernel?
Scratchling said:
Did you overclock with doom kernel?
Click to expand...
Click to collapse
Yes. I have overclocked it. But it was very stable. Normally if it pushed to too high frequencies the phone should freeze or reboot.
douglam said:
Yes. I have overclocked it. But it was very stable. Normally if it pushed to too high frequencies the phone should freeze or reboot.
Click to expand...
Click to collapse
Try sticking to stock voltages for a while and see if the problem occurs.
Alternatively, you can also help to test the test versions he posted. Who knows, may be yours also one of the issue he is trying to hunt down .
LiveSquare said:
Try sticking to stock voltages for a while and see if the problem occurs.
Alternatively, you can also help to test the test versions he posted. Who knows, may be yours also one of the issue he is trying to hunt down .
Click to expand...
Click to collapse
Thanks. That is why I have tried relocking the boot loader and use the Sony Service update to reflash to original stock .73 firmware. But sadly, based on limited tests the problem is still there.
douglam said:
But sadly, based on limited tests the problem is still there.
Click to expand...
Click to collapse
Which tests?
LiveSquare said:
Which tests?
Click to expand...
Click to collapse
Well, just normal use. Internet browsing, YouTube viewing etc. Tried powering up just now after letting it stay off after 12 hrs and the phone auto shuts down right as it boots into the lock screen! This is with the stock firmware with no 3rd party apps installed.
douglam said:
Well, just normal use. Internet browsing, YouTube viewing etc. Tried powering up just now after letting it stay off after 12 hrs and the phone auto shuts down right as it boots into the lock screen! This is with the stock firmware with no 3rd party apps installed.
Click to expand...
Click to collapse
I think the motherboard died, use the warranty.
Sent from my LT26i using Tapatalk 2
if you have the chance to keep another phone(i don't think so),but
reflash doomkernel !
sometime it kill the phone !
or try to understand why bootloader is locked now ;-)
kaosdroid said:
if you have the chance to keep another phone(i don't think so),but
reflash doomkernel !
sometime it kill the phone !
or try to understand why bootloader is locked now ;-)
Click to expand...
Click to collapse
Yes. I have another phone. I'll play with it a few more days before sending it in for warranty service. Thanks.
I think like gm007 said, it might be a hardware problem. I just find strange that it can die like this. Every flash was fine and I have never bricked it. It ran fine for 2-3 week on custom rom and kernels. There wasn't much indication that the CPU was overheating during that period.
The next thing I can think of is the temperature sensor. It seems that it is reporting a false temperature and triggering the shutdown. The sensor says the phone is hot when it really isn't. Do you guys think it can be recalibrated?
Finally decided to relock the bootloader and send it back for warranty service last week. Got a call saying that the battery connector has corroded! The stupid thing is they are now saying that they detected moisture in the unit and will not honour the warranty!!!
I know that I take good care of my phone and I have not spilled a single drop of water on it! The most is that I have used the phone after a jog and the screen was a little damp (I have a screen protector on too)
I now recall that there is a piece of white/pinkish area (recessed) behind the battery cover. Maybe that is the moisture detector strip? I know iPhones have it in the headphone jack.
Mine was pinkish before I sent it in. I have also heard that humidity may trigger the color change too.
Anyway, I asked to talk to the manager said he will bring it up to Sony as mine has the yellow tint issue and my phone is less than a month old.
douglam said:
Finally decided to relock the bootloader and send it back for warranty service last week. Got a call saying that the battery connector has corroded! The stupid thing is they are now saying that they detected moisture in the unit and will not honour the warranty!!!
I know that I take good care of my phone and I have not spilled a single drop of water on it! The most is that I have used the phone after a jog and the screen was a little damp (I have a screen protector on too)
I now recall that there is a piece of white/pinkish area (recessed) behind the battery cover. Maybe that is the moisture detector strip? I know iPhones have it in the headphone jack.
Mine was pinkish before I sent it in. I have also heard that humidity may trigger the color change too.
Anyway, I asked to talk to the manager said he will bring it up to Sony as mine has the yellow tint issue and my phone is less than a month old.
Click to expand...
Click to collapse
Hi,
I know its been more than a year for this post but just wanted to know whether the phone started working normally after changing the battery connector?
DheerajSL said:
Hi,
I know its been more than a year for this post but just wanted to know whether the phone started working normally after changing the battery connector?
Click to expand...
Click to collapse
Yes. They repaired it under warranty and it is working fine. I cannot recall what exactly they repaired though.
I bought the phone on November 2012. I dont remember what rom it had but it was stock. Also rooted. Last 2 months it was too laggy and was draining the battery too fast...Also i noticed that it did a few reboots by itself...
So suddenly a few days ago it just died. It was in my pocket so it wasnt charging...
It does nothing. Showing zero response. I tried power button, power button+volupe up/down, home button with power up...nothing.
I plug the charger and it does nothing. Plug it to Ubuntu also nothing...
So by some searching i saw that there is a sudden death problem with S3s...I also saw that some people claim they fixed it by pluggin a usb flash drive with a rom or an sdcard with a rom...I am not sure if those are legit.
So are those legit or not? Any links? Thanks.
P.S. Exackly because it died that particular day it cost me like 1000 dollars just because i couldnt log in. So i hope at least i wont be needing a new phone. I have a warranty but because it is rooted and also i have a small crack at the up left corner of the glass i guess its void although i will try it if anything else fails...
NUKE1989 said:
I bought the phone on November 2012. I dont remember what rom it had but it was stock. Also rooted. Last 2 months it was too laggy and was draining the battery too fast...Also i noticed that it did a few reboots by itself...
So suddenly a few days ago it just died. It was in my pocket so it wasnt charging...
It does nothing. Showing zero response. I tried power button, power button+volupe up/down, home button with power up...nothing.
I plug the charger and it does nothing. Plug it to Ubuntu also nothing...
So by some searching i saw that there is a sudden death problem with S3s...I also saw that some people claim they fixed it by pluggin a usb flash drive with a rom or an sdcard with a rom...I am not sure if those are legit.
So are those legit or not? Any links? Thanks.
P.S. Exackly because it died that particular day it cost me like 1000 dollars just because i couldnt log in. So i hope at least i wont be needing a new phone. I have a warranty but because it is rooted and also i have a small crack at the up left corner of the glass i guess its void although i will try it if anything else fails...
Click to expand...
Click to collapse
Sounds like sds to me. So you can't get into download or recovery modes?
If not then there is no reason why you can't get warranty because they can't check to see if its been modified or not.
As i said i have also a small crack on the upper left corner of the screen, actually not the screen but the glass so thats what i am afraid most. But yeah i guess i will have to send it to them and see.
So if it doesn't open no matter what it means its dead for good? I am asking because of some videos i watched plugging in some kind of usb drive...
NUKE1989 said:
As i said i have also a small crack on the upper left corner of the screen, actually not the screen but the glass so thats what i am afraid most. But yeah i guess i will have to send it to them and see.
Click to expand...
Click to collapse
I don't no about your country's return policy's but the crack shouldn't matter. Just explain the crack has been there for years and been working fine.
The worst they can say is no its not covered by warranty.
So if it doesn't open no matter what it means its dead for good? I am asking because of some videos i watched plugging in some kind of usb drive...
Click to expand...
Click to collapse
I shall only focus on the first bit and ingnore the rest.
If you cannot boot the rom they can't see whats on it or been watched. I might suggest that this could be the reason why it died.
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
Sounds a hardware problem so. You should change your defective battery. It is a typical problem of these devices.
tsoump said:
Sounds a hardware problem so. You should change your defective battery. It is a typical problem of these devices.
Click to expand...
Click to collapse
is there an app or a way to test the battery health while the phone is charging? to make sure its the battery not anything else controlling the power in the phone
winner1 said:
is there an app or a way to test the battery health while the phone is charging? to make sure its the battery not anything else controlling the power in the phone
Click to expand...
Click to collapse
There are many apps for testing it, try some from the google play. But it would be better to find the Motorola's service of your area, because it might has problem the motherboard as well. I'm saying this from my experience.
tsoump said:
There are many apps for testing it, try some from the google play. But it would be better to find the Motorola's service of your area, because it might has problem the motherboard as well. I'm saying this from my experience.
Click to expand...
Click to collapse
the problem that motorola service in egypt "my area" will cost me more than the phone price .... thats why i wanna do it or test it myself
I have that problem for months. Changing battery helped me for 3 or 4 months. But it keeps happening. I'm having that issue "again" so if you have chance to buy another one do it. Save yourself and save your money for good. Cause you'll keep paying for battery after warranty and you'll say yourself "wow i could buy another phone."
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
I got issue, so i decide to buy new battery
Well done
Hello , this is due to android 7.1 update . Lenovo is responsible for doing this to us , it´s called programmed obsolenscence to make you buy new phones. This moto z is the cheapest vr ready phone in the market with a long long life in terms of tech , the only way is to buy a moto mod check in ebay (sept-2019) they are selling some for cheap from hong kong because a new moto mod battery came out with more mah.
I have had that battery issue before with a Moto Z that I bought in November 2016. The issues started around August 2017. When I had the issues I prolonged the use of the phone without replacing it by using a battery mod, but after some time it would power off even while on the battery, and would immediately power off the second I took the battery mod off probably a few months before that.
I eventually gave into buying a new battery for it and attempting to replace it myself. I rooted the phone first thing when I initially got it, so I didn't try doing official repairs since warranty was voided. Ended up breaking the screen in the process, ordering a new screen (had issues), and then ended up refunding the screen and just sending it into Motorola for replacement. The new 3rd party battery did seem to work without issue for the short time I tested it, so that may be an option, but might end up needing to be replaced in a year. The screen was really easy to break though.
I got a refurbished phone back and it is just now starting to show the same issues again (Replaced it March 2018, have not rooted yet). Had it abruptly die at around 20% earlier today. Not that bad but good to know that it may be starting to happen with this phone. This one I still have left plugged in every night, but without the turbo charger.
Debating on the next phone upgrade right now or if I just want to downgrade to a Moto Z Play I have laying around if it becomes unusable. I will still keep them around since I mess around with the dev kit, but not planning on getting another Motorola as a main phone if I get a new one.
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
seems a manufacture fault .. i found some info regarding your issue on another thread .. https://forum.xda-developers.com/moto-z/how-to/defective-battery-lots-moto-zhigh-t3781335
My Phone sometimes lock the screen for no reason and totally random there is no pattern to know why it does so. it is really weird and pissing me off..
also my Sim card most of the time now isn't detected and other times it is detected totally random as well for god knows why !! I don't know what the hell is up with the phone but it's just the first time to have such a thing happening to me..
I didn't root it, didn't download any unsafe apps ,and didn't do anything unusual with it. just out of no where started acting weird..
you have to be more specific with ROM, version, vendor version, Magisk Version, kernel details !
if MIUI ? then which version / built/ cn / Dev ?
This kind of thing was happening a lot with mine, for no obvious reason. Stock rom. Also unprompted shutdowns, sometimes refusing to restart (for weeks at a time!)
It got really bad. I returned it to xiaomi, with footage of it refusing to start
They emailed me a video of their person restarting it. I explained again that it was an intermittent fault, but they just returned it me (after asking me whether it not I wanted it back!) I was without it about 6 weeks in all
It arrived, working.initially, and within 24 hrs it had shutdown again and continued to do so
Frustrated I took the back off, took it all apart and found that the antenna connection was a bit loose. Pressed in all the plugs (screen, battery etc) and screwed in the retaining plate good and tight. Put it all back together
Bingo!
No shutdowns since!
Took about 45 minutes and a steady hand
Can't be sure if it will work for you, but it's got my phone working again
Edit:
Just noticed your other post, mentioning recurrent reboots - all sounding quite consistent with my experience... Just saying
There are some good teardown videos on YouTube!
YasuHamed said:
you have to be more specific with ROM, version, vendor version, Magisk Version, kernel details !
if MIUI ? then which version / built/ cn / Dev ?
Click to expand...
Click to collapse
I didn't change the rom so it's miui global 10.3.8 stable and the kernel version is 4.9.112-perf-g4aff1b2
thesoupthief said:
This kind of thing was happening a lot with mine, for no obvious reason. Stock rom. Also unprompted shutdowns, sometimes refusing to restart (for weeks at a time!)
It got really bad. I returned it to xiaomi, with footage of it refusing to start
They emailed me a video of their person restarting it. I explained again that it was an intermittent fault, but they just returned it me (after asking me whether it not I wanted it back!) I was without it about 6 weeks in all
It arrived, working.initially, and within 24 hrs it had shutdown again and continued to do so
Frustrated I took the back off, took it all apart and found that the antenna connection was a bit loose. Pressed in all the plugs (screen, battery etc) and agreed in the retaining plate fully. Put it all back together
Bingo!
No shutdowns since!
Took about 45 minutes and a steady hand
Can't be sure if it will work for you, but it's got my phone working again
Edit:
Just noticed your other post, mentioning recurrent reboots - all sounding quite consistent with my experience... Just saying
There are some good teardown videos on YouTube!
Click to expand...
Click to collapse
mine would just keep locking the screen it doesn't restart or shutdown and refuse to open. gonna try to reset the phone before I try to tear it down
Xiaomi technical service is just trash. and I don't have warranty so it will be even harder.
btw the other post was for another phone.
PocoPhoner said:
mine would just keep locking the screen it doesn't restart or shutdown and refuse to open. gonna try to reset the phone before I try to tear it down
Xiaomi technical service is just trash. and I don't have warranty so it will be even harder.
btw the other post was for another phone.
Click to expand...
Click to collapse
Absolutely - I'd recommend resetting a few steps ahead of getting out the screwdriver!
Hi, I have a problem with a Honor 10.
Since August it started to restart randomly, I just replaced the battery and I just did two factory reset but the problem continues to manifest even in the configuration screen.
I would exclude the faulty power button, since before rebooting it usually froze on the activity I was performing.
Any ideas?
Thank you!
Test power button with ohm meter.
It was doing this after the reset with just it's factory load? No 3rd party apps loaded?
Try reflashing firmware.
Maybe be a mobo failure.
blackhawk said:
Test power button with ohm meter.
It was doing this after the reset with just it's factory load? No 3rd party apps loaded?
Try reflashing firmware.
Maybe be a mobo failure.
Click to expand...
Click to collapse
I really don't think is the power button because it reboot even in idle on the table, and i saw that if i put it on charge it reboot instantly.
I have this problem even in the configuration screens after the factory reset, indeed i've must configured two or three times because of that.
I'll try to reflash the firmware, then i'll wait for a new battery i ordered a month ago.
If it will be still broken i guess is a mobo failure.
I have a question: i didn't flashed a smartphone before, and i was asking myself if this reboot problem can mess up with flashing, bricking the phone. Can it be possible?
eddyxx said:
I really don't think is the power button because it reboot even in idle on the table, and i saw that if i put it on charge it reboot instantly.
I have this problem even in the configuration screens after the factory reset, indeed i've must configured two or three times because of that.
I'll try to reflash the firmware, then i'll wait for a new battery i ordered a month ago.
If it will be still broken i guess is a mobo failure.
I have a question: i didn't flashed a smartphone before, and i was asking myself if this reboot problem can mess up with flashing, bricking the phone. Can it be possible?
Click to expand...
Click to collapse
Yeah if it interrupts the flash that won't end well...
If you can return it, do so... otherwise...
Before you go flashing nuts try to determine if it's a hardware issue. Check ribbon cable connectors... and that switch.
Firmware shouldn't become corrupted unless there's a flash memory failure or it was a bad flash to begin with.
Does it not do this is safe mode? 3rd party app if so.
If it does it when in the boot menu it's likely hardware.
If so it may be just a failed battery. Try with charger connected to see if this alters the behavior.
If you don't feel comfortable repairing it, let a good tech do it for you. I always remember my first mechanical alarm clock disassembly... it didn't go well
blackhawk said:
If you can return it, do so... otherwise...
Before you go flashing nuts try to determine if it's a hardware issue. Check ribbon cable connectors... and that switch.
Firmware shouldn't become corrupted unless there's a flash memory failure or it was a bad flash to begin with.
Does it not do this is safe mode? 3rd party app if so.
If it does it when in the boot menu it's likely hardware.
If so it may be just a failed battery. Try with charger connected to see if this alters the behavior.
If you don't feel comfortable repairing it, let a good tech do it for you. I always remember my first mechanical alarm clock disassembly... it didn't go well
Click to expand...
Click to collapse
It reboots even in safe mode!
It would seem a hardware problem, possible that I bought a new battery already damaged?
It’s been a few hours since it works good after charging it to 100%, it seems that it starts to reboot towards 50%.
I wanted to flash it also because before doing the factory reset, it automatically installed some "stock" apps by itself, I refer to some games that Honor automatically installs at each factory reset, every time I uninstalled them, after some restart they reinstalled themselves.
It was a weird issue but looks like fixed with the factory reset, so now i only have the reboot issue.
I am so desperate that I would like to try the battery of my Honor 10 (the one with problems is that of my girlfriend), I would not buy another battery since I have to be delivered the one I ordered from a month.
It may be the battery, they can fail at any time.
It's rare for new ones to fail but it happens.
Use a firewall to block auto updates or installs.
Karma Firewall works well but its valuable logging feature doesn't work on Android 10 and higher, but it still will block apps.
Update: I just bought another battery and the problem persist.
Now im sure is not the battery so i will flash it very soon no matter what.
I have been having the same problem as you guys have since last Christmas (2020), when my phone was 18 months old.
I switched phone and gave the Honor 10 to my wife for Coin Master and the problem persisted.
However, two months ago the battery started to swell and surprisingly the problem went away completely for about a month. But as it swelled to the extent of pushing out the screen the problem returned a month ago.
Thinking it was possibly a battery/battery connection related issue, I changed to a new Pisen battery last night. Sadly, the rebooting continued but only for 2-3 times today.
So it is probably an issue with the board itself.
citibatter said:
I have been having the same problem as you guys have since last Christmas (2020), when my phone was 18 months old.
I switched phone and gave the Honor 10 to my wife for Coin Master and the problem persisted.
However, two months ago the battery started to swell and surprisingly the problem went away completely for about a month. But as it swelled to the extent of pushing out the screen the problem returned a month ago.
Thinking it was possibly a battery/battery connection related issue, I changed to a new Pisen battery last night. Sadly, the rebooting continued but only for 2-3 times today.
So it is probably an issue with the board itself.
Click to expand...
Click to collapse
The battery failure may have damaged the mobo or perhaps it was preexisting.
Check ribbon connector pins for damage. Look around for visible solder cracks. Try pressing gently on the mobo with a pencil eraser with device powered on to try to find the area. Check ribbon cables too by gently moving them.
One of the most likely places for a failed solder joint are the BGA chipsets. The many solder pads are under the chipset, inaccessible.
Press gently on them to try and verify this. A hot air station (and skillset to use it) is the only way to repair this type of failure.
Any battery swelling is a failure, replace it asap.
blackhawk said:
The battery failure may have damaged the mobo or perhaps it was preexisting.
Check ribbon connector pins for damage. Look around for visible solder cracks. Try pressing gently on the mobo with a pencil eraser with device powered on to try to find the area. Check ribbon cables too by gently moving them.
One of the most likely places for a failed solder joint are the BGA chipsets. The many solder pads are under the chipset, inaccessible.
Press gently on them to try and verify this. A hot air station (and skillset to use it) is the only way to repair this type of failure.
Any battery swelling is a failure, replace it asap.
Click to expand...
Click to collapse
As I said, battery has been replaced with a brand new one. Therefore the swelling issue is fixed.
Don't have the skill set to use a hot air gun or to solder so this is it for me.
Quite disappointed by the QC of Huawei as this was my first Huawei phone. I have been using Xiaomi since my first smartphone and never had an issue like this before.
citibatter said:
As I said, battery has been replaced with a brand new one. Therefore the swelling issue is fixed.
Don't have the skill set to use a hot air gun or to solder so this is it for me.
Quite disappointed by the QC of Huawei as this was my first Huawei phone. I have been using Xiaomi since my first smartphone and never had an issue like this before.
Click to expand...
Click to collapse
My point was a mobo failure is generally a game over event.
I run strictly Samsung's as I like their UI and have become familiar with them. Of course in 2-3 years that could change if Samsung keeps dropping the ball.
blackhawk said:
My point was a mobo failure is generally a game over event.
I run strictly Samsung's as I like their UI and have become familiar with them. Of course in 2-3 years that could change if Samsung keeps dropping the ball.
Click to expand...
Click to collapse
I understand.
That said, Huawei did replace the MBs for out of warranty customers in mainland China as a good will gesture.
Too bad that policy did not extend outside of China.
citibatter said:
I understand.
That said, Huawei did replace the MBs for out of warranty customers in mainland China as a good will gesture.
Too bad that policy did not extend outside of China.
Click to expand...
Click to collapse
Maybe see if they'll discount a mobo for you.
Not free but it might sweeten the deal.
Or write it off and move on.
All my Samsung's have been long lived with replacement batteries being the only repairs.
Another reason I like them.
In my case it was sort of dumb luck especially when choosing the first Note 10+. In this case they did live up to their hype.
The S4+ lasted over 5 years and still boots up.
I had the random reboots going on for weeks even at night, also bootloops sometimes .
I tried a lot of stuff but i got my phone going again for 2 weeks now without any reboots.
It might be just pure luck but this is what i did last time:
Did a complete reset of the Phone ( everything gone )
I changed simcard to other simslot (i think this made the difference, atleast for my phone)
No apps from Meta (You dont want any of their **** anyway )
ill keep you posted
exoronic said:
I had the random reboots going on for weeks even at night, also bootloops sometimes .
I tried a lot of stuff but i got my phone going again for 2 weeks now without any reboots.
It might be just pure luck but this is what i did last time:
Did a complete reset of the Phone ( everything gone )
I changed simcard to other simslot (i think this made the difference, atleast for my phone)
Put on performance mode (might not be it, but details mather here, today is first day without performance mode, no issues so far)
No apps from Meta (again because details mather, might not be it, i had random reboots all the time, but when i was using instagram or it was still running in the background , it was real bad, You dont want any of their **** anyway )
ill keep you posted
Click to expand...
Click to collapse
Yay!
Meta is malware.
Hey guys, it seems that I solved the problem by bringing the phone to a Huawei service center, they performed an "operation on the motherboard".
Actually they changed the battery with an "original" one for 60€ (the one I had replaced cost 10€ ), then when the problem obviously came back they did the repair on the mobo at no extra cost.
I guess it went well.
eddyxx said:
Hey guys, it seems that I solved the problem by bringing the phone to a Huawei service center, they performed an "operation on the motherboard".
Actually they changed the battery with an "original" one for 60€ (the one I had replaced cost 10€ ), then when the problem obviously came back they did the repair on the mobo at no extra cost.
I guess it went well.
Click to expand...
Click to collapse
Did you had any reboots after the motherboard change?
I got the same issue with my Honor 10. Tried every trick that I could think of, but nothing seems to help.
What I noticed, that sometimes when it restarts it does get very hot in the area near the camera. (not sure exactly what component it's there but it's something on the motherboard)
I'm thinking if it worth doing this motherboard change. (as it seems to be a design/component issue if there are so many that have this problem)
nomob said:
Did you had any reboots after the motherboard change?
I got the same issue with my Honor 10. Tried every trick that I could think of, but nothing seems to help.
What I noticed, that sometimes when it restarts it does get very hot in the area near the camera. (not sure exactly what component it's there but it's something on the motherboard)
I'm thinking if it worth doing this motherboard change. (as it seems to be a design/component issue if there are so many that have this problem)
Click to expand...
Click to collapse
No, no reboot at all, but I noticed later that they rolled back to Android 8.0, so I’m thinking that they didn’t fix the motherboard, but they actually found a workaround by downgrading the OS.
I’m afraid to try to upgrade to Android 10.0 for this reason, I don’t even know if I can do it considering the new Huawei policy of flashing and stuff, but my girlfriend is ok with that so I let it go.
I can confirm that even now, on each task (TikTok scrolling for example), it gets very very hot in that point near the camera, my perfectly still working Honor 10 instead does it only on intensive use of the camera.
I hope this information can help you with your Honor 10, I suggest you go back to an older version of Android if possible just for troubleshooting.
If it persists, the motherboard is probably faulty and you need to replace it, I guess...
eddyxx said:
No, no reboot at all, but I noticed later that they rolled back to Android 8.0, so I’m thinking that they didn’t fix the motherboard, but they actually found a workaround by downgrading the OS.
I’m afraid to try to upgrade to Android 10.0 for this reason, I don’t even know if I can do it considering the new Huawei policy of flashing and stuff, but my girlfriend is ok with that so I let it go.
I can confirm that even now, on each task (TikTok scrolling for example), it gets very very hot in that point near the camera, my perfectly still working Honor 10 instead does it only on intensive use of the camera.
I hope this information can help you with your Honor 10, I suggest you go back to an older version of Android if possible just for troubleshooting.
If it persists, the motherboard is probably faulty and you need to replace it, I guess...
Click to expand...
Click to collapse
Thanks for the reply and downgrade suggestion! (worth a try)