My son has a Samsung S7. Several months back his Gmail account was closed and we have no idea how or why. I had 2-step verification turned on to my own phone, so if any changes were to be made, I should have got a text message about it. I don't know how long it was from the time it was closed to the time he told me about it. I had tried doing an account recovery but Google refused. I tried writing into Google, but they gave me a canned response about how to do an account recovery and never bothered responding any more after I had said I had tried that already, and written in many times over asking what was going on. All of his game accounts were connected to that email address, including Steam and others, which caused a lot of problems. Now we are facing an even bigger one. As I mentioned, he has a Samsung S7. It was also connected to this closed Gmail account and now we have no access to any of the settings or anything else with it. I tried to do a factory reset to try to clear this, but when it started it asked for the account again. This account does not exist, and it seems like it was closed by Google themselves. How do I fix this?
mac_angel said:
My son has a Samsung S7. Several months back his Gmail account was closed and we have no idea how or why. I had 2-step verification turned on to my own phone, so if any changes were to be made, I should have got a text message about it. I don't know how long it was from the time it was closed to the time he told me about it. I had tried doing an account recovery but Google refused. I tried writing into Google, but they gave me a canned response about how to do an account recovery and never bothered responding any more after I had said I had tried that already, and written in many times over asking what was going on. All of his game accounts were connected to that email address, including Steam and others, which caused a lot of problems. Now we are facing an even bigger one. As I mentioned, he has a Samsung S7. It was also connected to this closed Gmail account and now we have no access to any of the settings or anything else with it. I tried to do a factory reset to try to clear this, but when it started it asked for the account again. This account does not exist, and it seems like it was closed by Google themselves. How do I fix this?
Click to expand...
Click to collapse
To get the phone working again
try looking for S7 FRB bypass in
https://forum.xda-developers.com/galaxy-s7
or youtube
If the google account was closed I don't think there is any recovery
Sent from my Cosmo_Communicator using XDA Labs
Related
I found on these forums before that unlinking your YouTube account from your Google account stops any login problems and lets you login to your account through the Data Services tab in Settings.
However, Google have changed their policy so you're forced to link your Google and YouTube accounts when you login on your computer. Now whenever I try to login on my phone, nothing happens. I enter my username and password and when I click Login, it just goes back to the previous screen with the Youtube slider still set to Off. I'm using the right password as if I spell it wrong on purpose, I get an error message telling me that the password is wrong.
I've been searching the forums for an answer to this and cant seem to find one, does anyone else have any idea what tod do? I liked having the upload to youtube feature but I can't do this now.
Thanks.
Got this exact same problem and would love a fix if there is one?
Same problem here as well, hopefully a fix comes along
Same Issue
WTF is that all about? I don't know what annoys me more, incompetent back end admins or the money people/merger managers who merge everything and think data magically goes together all the time flawlessly!
I have this same issue and I forcefully unlinked my account and it wont let me get into it online but at least I can upload from my phone.
I hope Google fixes this soon!
I have the same problem in my Blackstone! Nothing happens in account manager and directly after I recorded a video (youtube share)
Hey, so this question is vaguely an Android issue in general not particular to the Evo 3D, but since I have one, I figured why not. Anyway, does anyone else have issues with Apps that rely on push notification? For example, I have an application called Seekdroid that tracks your device and cell information, however the information is only sent when I open up Google Talk. And even if I try to locate it again 10 minutes later, I'll need to re-sign in to Google talk. Also, the Chrome to Phone app gives me the same issue, links will not push to my phone unless I sign out and back in, to Google Talk. So what's so special about the Google Talk app? Are notifications all pushed through the device through there, and any way I could work-around signing back out and in every time I need information pushed. (Lol, an app that tracks a stolen phone is not that useful if Google Talk must be signed in- and out, for it to send back the tracking data.)
Strange
I use Google Talk and Chrome to Phone and I never have to sign out and into Talk for CtoP to work and I use it all the time while at work. I say this only to suggest that it might not be an Android issue, just something with your phone. Wish I could help further.
filmaker said:
Hey, so this question is vaguely an Android issue in general not particular to the Evo 3D, but since I have one, I figured why not. Anyway, does anyone else have issues with Apps that rely on push notification? For example, I have an application called Seekdroid that tracks your device and cell information, however the information is only sent when I open up Google Talk. And even if I try to locate it again 10 minutes later, I'll need to re-sign in to Google talk. Also, the Chrome to Phone app gives me the same issue, links will not push to my phone unless I sign out and back in, to Google Talk. So what's so special about the Google Talk app? Are notifications all pushed through the device through there, and any way I could work-around signing back out and in every time I need information pushed. (Lol, an app that tracks a stolen phone is not that useful if Google Talk must be signed in- and out, for it to send back the tracking data.)
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Click to collapse
integra3g said:
I use Google Talk and Chrome to Phone and I never have to sign out and into Talk for CtoP to work and I use it all the time while at work. I say this only to suggest that it might not be an Android issue, just something with your phone. Wish I could help further.
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Click to collapse
Based on this information, it does seem to be an issue more perticular to your device and the android account authentication process. A few quick suggestions which come to mind and shouldn't take too much time and could potentially resolve the issue:
1) Assuming you're rooted, I would go into the /data/data directory for google talk and wipe out all the files there. This process effectively forces google talk to reinitialize the whole application from scratch erasing anything corrupt settings which might have developed. It also forces the application to authentic again and hopefully save down the correct settings files for itself.
2) Re sync the google account on the phone. One way of doing this is by removing the account from the device and adding it back again. I dont think this will work with the primary account only with alternate accounts.
Not 100% sure if either of these issues will work for your specific issue but I know when I've experienced push/sync issues with Gmail, probably uses same/similar authentication as google talk, wiping out the data settings directory clears the issue up very quickly!
I'm sure if there are other ideas/approaches ppl will post up. Let us know what you try and whether it works or not. Hope that helps!
Hey thanks for the suggestions but unfortunately I tried them, but they didn't work. Are you using more than one Google Account on your phone? I''m using two Google accounts but only one of them has talk linked to it, I'll try making a talk for the other account.
Only one
filmaker said:
Hey thanks for the suggestions but unfortunately I tried them, but they didn't work. Are you using more than one Google Account on your phone? I''m using two Google accounts but only one of them has talk linked to it, I'll try making a talk for the other account.
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Click to collapse
I only have one account linked to mine. Maybe try removing the other account. You could always try Titanium backup and a full wipe and just start over. I know this sucks but it does work sometimes. I thought joeykrim's suggestions were pretty good, and if those didn't work, you might have to start all over.
Good Luck
Hmm...Ill try removing the account, but this is a problem that's persistent on any rom I'm on.
filmaker said:
Hey thanks for the suggestions but unfortunately I tried them, but they didn't work. Are you using more than one Google Account on your phone? I''m using two Google accounts but only one of them has talk linked to it, I'll try making a talk for the other account.
Click to expand...
Click to collapse
the only other thought which came to mind....
i was looking around in the google talk application settings and the very first option listed at the top is, automatically sign in. do you have this checked?
that appears to be the only setting regarding sign in/out i'm seeing in google talk. i do have this checked and i know ppl seem to randomly send me messages which must mean i'm appearing online, even though i rarely open google talk, maybe once a week at most.
i'm still thinking it is an account sync'n issue as there aren't that many moving parts to the process .. one other idea as i'm typing, maybe having 2 factor authentication turned on would impact it? do you have that turned on for your account?
hopefully one of these ideas helps! keep us updated!
I have automatically sign in checked, I unchecked it to see if it'll help but still nothing. Sorry but I don't quite understand what you mean about the authentication thing.
So still no luck, I tried signing in to both of my Google accounts on my pc, making sure Google Talk was working via the browser. I tried chrome to phone many times, and tried tracking my device via the Seekdroid app nothing happens. Opened Google Talk and shows me signed in and available as always. Signed out, and signed back in on the app, and as expected all my links that I pushed came through, and the app was able to send the tracking information. However if I wait five minutes, I'll need to re-sign out and back in for the chrome to phone and seekdroid to do its job.
Okay Good News and Bad News. I finally figured out that it's nothing to do with my Google account, but it's my wifi network. As soon as I switched to 3G everything works perfectly without even touching the Talk App.
So now my question is, what will cause me to have to re-sign in and out of Google talk for the info to get sent to my phone when I'm on wifi?
Hey all, I have stock,non-rooted,locked, OTA'd rezound.
I've tried everything in the general forums for this problem, so now I'll come here and ask to see if anyone has any other possible solutions.
I've done multiple factory resets today, and tried several different methods of re-adding my google account (which is a google apps for your domain account) so it's not @gmail.com but @mydomain.com
Everything works great, sync, gmail app, gtalk, youtube.. you name it. Great. Even the market place, for downloading 'free' apps.
As soon as I try and download an app I have to pay for I get a little window that pops up that says "Google sign-in You entered the wrong password or your account has changed. Please re-enter your password. Username [email protected]" and then just fails to accept my actual password. (i've tried changing my password a few times too!)
Here's everything I've tried:
1. Clearing the Market App Data and Cache.
2. FactoryReset: try and use the old market app before it gets updated.
3. Youtube account issue: disabled the youtube service on my google app domain, and factory reset- and tried again... no dice.
4. Tried putting on a real @gmail.com domain, and that works just fine. try and switch to @mydomain and it fails again.
I've done a factory-reset before every different style of attempt. I'm guessing something else is going on :-\
When I logon to the market through the web, I can purchase apps and they install without a problem! So it's something to do with the market app.
Anyway, just looking for any other ideas I may have overlooked. You're a pretty thorough community so I think I can trust you all would have something for me to try!
Before my factory-reset, everything worked fine with my google apps domain account.
TL;DR: My google apps domain account I normally use won't let me purchase apps on the marketplace anymore, it says the password has changed but all other google services work just fine!
I remember reading something way back when I first got the phone in late November about people having issues with the Market app. I never had an issue so I didn't pay much attention to it but you should be able to find a thread about it from back then.
Something about using a different apk? Or maybe deleting the app and redownloading it?
Sorry I don't have the actual answer but I thought I could at least point you in the right direction until someone else does.
EDIT: This may not be the same issue but one of the solutions that suggests to clear cache may help you. Can't hurt to try it out.
posted by danutzz: Open app drawer > tap menu button > click remove app > click all > find market and click > click clear cache and clear data...
http://forum.xda-developers.com/showpost.php?p=19485456&postcount=6
Are you using Google Two-Step login verification?
Did you accidentally leave yourself logged in to another computer, like at work, where somebody else might have gained access to your account?
Sent from HTC Rezound using Tapatalk.
Great questions:
No I've turned 2-step verification off.... what if I turn it on, and try and get a different password out of it? I'll give it a go.
Account is definitely not compromised. good to go here.
Break Through Achieved...
My Google Wallet account has been suspended, because when I changed my password I used the google domains administrator panel, and not my google account 'change password'. this made google think the administrator changed the password because the account was compromised.
google wallet has a lengthy but acceptable process for regaining access to your account.
I'll go update all the general forums with this if it works... thanks for all your patience.
Also, google.com/wallet shows a good explination of why all other apps work fine, and not purchases...
Google Wallet Account Reinstatement
Your Google Wallet account is currently suspended. The account was suspended as a precautionary measure to protect your payment information because Google detected that an administrator at your organization initiated a password reset for your email address. However, this suspension only affects your access to Google Wallet, and you should still have access to your other Google Apps services such as Gmail, Calendar, and Sites.
If you would like to reinstate Google Wallet on your Google Apps account, please contact us. You will be required to verify your identity to reinstate your Wallet account.
You may also wish to sign up for a new Google Wallet account using a personal e-mail address, rather than your Google Apps account. Creating a new Wallet account using a personal email address will reduce future suspensions of your Google Wallet account for password changes. If you don't have an alternative email address, you can create a new email address with Gmail for free.
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I'm having the same problem (using google apps account, admin reset password, no purchasing market apps etc etc)
When I log in to google wallet, I see the message you posted above, with a link to click to contact google. However, this link just redirects endlessly to the same message.
Can you remember how you managed to get in contact with google to have the suspension lifted?
Thanks
Sul
Here's the link to the account reinstatement application form:
https://support.google.com/wallet/bin/request.py?&contact_type=ga_reset
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
MarvinPontiac said:
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
Click to expand...
Click to collapse
Where did you even email them? It's like an endless loop on their help center where you can't get to an actual contact form, just has to match one of their issues. I swear while I like a lot of google services, their support leaves very little to be desired.
I'm having difficulties signing into skype using my Asus transformer prime tablet.
I used to be able to sign in before but lately it hasn't been working, it says the skype does not recognize my password or something? has a red ! beside both my sign in ID and password.
I double checked this multiple times on my desktop version of skype and it works.
Also I cannot sign in or participate in google hangout video chats anymore, I was only able to do this once successfully but it lagged and decided to restart my tablet ever since then it hasn't worked.
Also got a different message few days later
Cannot connect to Skype
You cannot be signed in at this time. Please check your mobile network settings and try again.
This has been ongoing for almost two months now, please help!
Please help I don't even know where to start.
I did a factory reset, reinstalled skype multiple times, cleared data/cache
I am also having problem login to skype. Accually not even sure I manage to login with my skype account. However, after merging with msn account and login with it I have never experience that problem anymore. You can try to merge with an msn account if you got one else create one to go around this problem for now.
I think that my Hotmail and/or S4 has been hacked. Last Monday I received word that a strange email was sent from my account with a link to skin care or something like that, so I changed my PW. On Friday, I received an email from Outlook that says my account has been compromised and I should change my PW, so I did, again. Sunday night, I'm told that another strange email was from my Hotmail account, so I change my PW again, 3rd time within a week. Each PW wasn't overly hard, but always contained both letters and numbers, so not super easy to crack I wouldn't think. So I started to try to track down the source, I removed email accounts from my phone on Monday (I have the stock email app set to check 2 accounts and have yet to have an issue with the second account). I also noticed in the Hotmail access log that my account was being accessed in 2 other states while all this was going on. So, all was going well and today I set up the email app with my Hotmail account info so I could check my email from my phone. Within 2 hours, my account was accessed from out of state again, but as far as I can tell nothing was sent.
I've read that its pretty simple to send out an email using an account that you don't have access too directly, just set up to use as a sent address, nothing shows up in my sent items so that would support this possibility. It's the account access log that has me worried, they still seem to be accessing my account. I've had AVG on my phone for quite some time now and that doesn't pick up anything, tonight I DL'd Lookout and that also came back as a clear scan.
My phone is still stock, would a factory reset fix the issue? I'd question whether or not a reset would get rid of the keylogger/spyware/malware or whatever is creating this problem. What about rooting and flashing a rom? What else could be causing the issue? I'm afraid that if I close the Hotmail account that there would still be something on my phone that's giving others access to my accounts.
Sorry for the book, T.I.A.
Noto_81 said:
I think that my Hotmail and/or S4 has been hacked. Last Monday I received word that a strange email was sent from my account with a link to skin care or something like that, so I changed my PW. On Friday, I received an email from Outlook that says my account has been compromised and I should change my PW, so I did, again. Sunday night, I'm told that another strange email was from my Hotmail account, so I change my PW again, 3rd time within a week. Each PW wasn't overly hard, but always contained both letters and numbers, so not super easy to crack I wouldn't think. So I started to try to track down the source, I removed email accounts from my phone on Monday (I have the stock email app set to check 2 accounts and have yet to have an issue with the second account). I also noticed in the Hotmail access log that my account was being accessed in 2 other states while all this was going on. So, all was going well and today I set up the email app with my Hotmail account info so I could check my email from my phone. Within 2 hours, my account was accessed from out of state again, but as far as I can tell nothing was sent.
I've read that its pretty simple to send out an email using an account that you don't have access too directly, just set up to use as a sent address, nothing shows up in my sent items so that would support this possibility. It's the account access log that has me worried, they still seem to be accessing my account. I've had AVG on my phone for quite some time now and that doesn't pick up anything, tonight I DL'd Lookout and that also came back as a clear scan.
My phone is still stock, would a factory reset fix the issue? I'd question whether or not a reset would get rid of the keylogger/spyware/malware or whatever is creating this problem. What about rooting and flashing a rom? What else could be causing the issue? I'm afraid that if I close the Hotmail account that there would still be something on my phone that's giving others access to my accounts.
Sorry for the book, T.I.A.
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Click to collapse
I'm not familiar with Hotmail, but many email providers allow 2-factor authentication. I would definitely suggest using that if it is available to you.
Check the IP addresses on the accesses from other states - do they match your ISP? Sometimes ISPs give out addresses that show up as different states. If Hotmail doesn't show ISP, you can put the IPs into the search at http://bgp.he.net/ and it should show you the ISP.
It is indeed trivial to send email appearing to be 'from' any account without access/relation at all to the account. Unfortunately spammers often take advantage of that and there's not really anything you can do about it.
I did activate the 2 step authentication.
I did track the IP address and then Googled what came back from the search (Cellco Partnership DBA Verizon Wireless) and it appears that this is tied with VZ and the related towers. It just seems weird that at one point it says its being accessed in Minn and the next time in Colo but I'm in So Dak and haven't traveled far from home since all this started.
Regardless, last night another email was sent with my email being used as the sending address. I've decided to close my Hotmail account because of all the hassle. I'm still looking for some advise on whether or not I need to reset the phone or possibly root and flash my phone in order to get rid of anything that might be stored on my phone. Is it worth worrying about or should I just move on?
Noto_81 said:
I did activate the 2 step authentication.
I did track the IP address and then Googled what came back from the search (Cellco Partnership DBA Verizon Wireless) and it appears that this is tied with VZ and the related towers. It just seems weird that at one point it says its being accessed in Minn and the next time in Colo but I'm in So Dak and haven't traveled far from home since all this started.
Regardless, last night another email was sent with my email being used as the sending address. I've decided to close my Hotmail account because of all the hassle. I'm still looking for some advise on whether or not I need to reset the phone or possibly root and flash my phone in order to get rid of anything that might be stored on my phone. Is it worth worrying about or should I just move on?
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Click to collapse
Can you PM me the full headers of the email that was sent? I should be able to see in them how it's being done -- whether through your actual account, hotmail's servers, or just forging your email as the 'from' address.
You'd have to get them from the person who received it... in gmail it's as simple as clicking the little arrow and then 'Show Original', but the method to show headers will vary by client/provider, should be easy to google though.
About the IPs, it's not unheard of to be assigned IPs from a state or two over. It's obviously not an ideal configuration, no idea why it happens, but it has happened to me several times in the past. But we can't say they were your phone unless you've been keeping track of what external IPs your phone has been getting...
It is a really good sign that they're not some weird server host in russia, etc... though.
It's very common for spammers to forge a sender's email address - they can easily send spam which is "from" you without having any access to your account whatsoever. Some of that spam will get bounced back to you based on the use of your address, not because it was actually sent from your account. The bounced spam should include the headers it was originally sent with, from which one can tell where it really originated.
Are you sure the "out of state" access isn't just legitimate access to the account from your phone? IP addresses are logical, not physical. The geoIP databases which try to map addresses to locations aren't perfect, and your cell carrier may in fact be associating your phone with an IP mapped to a different state.