I can no longer activate the bluetooth of the watch. Strangely, it is still connected to the phone and everything works, but I can no longer connect my headphones and my cardio belt. Has anyone come across this problem before. is there a solution ?
Merci
Firmware update 4.2.3.0 don't change anything
https://youtu.be/TEBFZi0FCMM
Same problem. I can't pair phone with watch when I want using unlocking phone with Bluetooth.
Same problem, when I try to activate Bluetooth to pair it with my earphones, it says "Activating Bluetooth" and then "Bluetooth deactivated"
Same problem here. Can't pair with heart rate sensor (4.2.4.0 version). I send a mail to Amazfit, awaiting reply,
Same here, please see https://forum.xda-developers.com/smartwatch/amazfit/amazfit-stratos-3-bluetooth-earphones-t4052503
Anyone knows how to fix this?
It seems new update 4.2.5.0 fixed this, i had to turn WiFI first (earlier nothing worked).
k4hR said:
It seems new update 4.2.5.0 fixed this, i had to turn WiFI first (earlier nothing worked).
Click to expand...
Click to collapse
Can you please explain the steps? I'm unable to turn on wifi and therefore update the watch..
Hey,
i installed new update then tried to turn BT to check if it works now and it resulted in usual BT OFF, then i went to WiFi section, found my home network (had to type password in app) then i went back to bluetooth option and i was able to turn it on- i could find my HR belt in settings/accesories section of an activity.
edit, 02.04.2020:
today same problem as before- bluetooth keeps turning off
k4hR said:
Hey,
i installed new update then tried to turn BT to check if it works now and it resulted in usual BT OFF, then i went to WiFi section, found my home network (had to type password in app) then i went back to bluetooth option and i was able to turn it on- i could find my HR belt in settings/accesories section of an activity.
edit, 02.04.2020:
today same problem as before- bluetooth keeps turning off
Click to expand...
Click to collapse
Hi,
Can you try these steps?
Go to system Settings in the smartwatch.
Under Settings, scroll down list and tap "About."
Under "About," scroll down to "Legal Statement."
Continuously tap on "Legal Statement" until "Lab" appears below it.
Tap on "Lab" and select "Signal Strength."
Tap "Start." A Pass or Fail message will appear once the test is complete.
leugim1 said:
Hi,
Can you try these steps?
Go to system Settings in the smartwatch.
Under Settings, scroll down list and tap "About."
Under "About," scroll down to "Legal Statement."
Continuously tap on "Legal Statement" until "Lab" appears below it.
Tap on "Lab" and select "Signal Strength."
Tap "Start." A Pass or Fail message will appear once the test is complete.
Click to expand...
Click to collapse
I've just done the test and it passed OK.
However, enabling Wifi does not change Bluetooth behavior (still changes back to Disconnected)
theopulus said:
I've just done the test and it passed OK.
However, enabling Wifi does not change Bluetooth behavior (still changes back to Disconnected)
Click to expand...
Click to collapse
Mine has a different problem. When I run the test I get "Please retry".. you might have better chances that I do..
leugim1 said:
Hi,
Can you try these steps?
Go to system Settings in the smartwatch.
Under Settings, scroll down list and tap "About."
Under "About," scroll down to "Legal Statement."
Continuously tap on "Legal Statement" until "Lab" appears below it.
Tap on "Lab" and select "Signal Strength."
Tap "Start." A Pass or Fail message will appear once the test is complete.
Click to expand...
Click to collapse
I've tried the wifi connection trick, and it doesn't work.
Also, did the lab signal Strength test, and it says Fail. But I am able to connect to wifi, and to pair with the phone.
toffen said:
I've tried the wifi connection trick, and it doesn't work.
Also, did the lab signal Strength test, and it says Fail. But I am able to connect to wifi, and to pair with the phone.
Click to expand...
Click to collapse
It seems we are experiencing similar and related issues. Mine connects to the phone (using Bluetooth) but Bluetooth doesn't turn on (for earphones, etc.) and my wifi doesn't capture any network.
Already tried to factory reset several times and anything I can think of. Any suggestion is welcomed to try to fix this.
I will contact the Amazfit support again
leugim1 said:
It seems we are experiencing similar and related issues. Mine connects to the phone (using Bluetooth) but Bluetooth doesn't turn on (for earphones, etc.) and my wifi doesn't capture any network.
Already tried to factory reset several times and anything I can think of. Any suggestion is welcomed to try to fix this.
I will contact the Amazfit support again
Click to expand...
Click to collapse
Just to clarify, although the strength test fails for wifi, I am able to connect to a wifi using setting > connection > wifi.
Looking forward to see what they say to do. They told that I should contact my retailer to claim the warranty.
Any Updates
Any Updates
toffen said:
Any Updates
Click to expand...
Click to collapse
Not really.. The Amazfit support is not helpful.
I have installed the newest firmware using the instrucions on this forum but didn't fix it.
Found several people with the same issue in the forum but no fix..
Both bluetooth and wifi are not working for me. But I am able to connect to the app.
Hello, i have the same problem, see below the amazfit support answer
Hello There ，
How is everything going?
We have checked the log and sorry to tell your watch issue cannot be fixed online. Could you please kindly contact the seller directly to find a solution based on their warranty policy? If they need you to provide any evidence of the specific problems with your device, please let us know. We are more than happy to help! We appreciate your understanding and support!
I must send the watch to my seller to repair it.
thanks
Just to let You know, again new update 4.2.7.0 fixed issue for me, i can pair BT speaker and HR belt... Hope it lasts longer this time...
k4hR said:
Just to let You know, again new update 4.2.7.0 fixed issue for me, i can pair BT speaker and HR belt... Hope it lasts longer this time...
Click to expand...
Click to collapse
I am still on 4.2.6.0, when did you update?
Related
im not able to turn on my bluetooth on my cell phone! i search and search for a patch or answer of why this is happening but i still havent figure it out. To be more specific i go to comm manager communication and click on the turn on bluetooth and it doesnt go on. i also tried going to setting connection and click turn on bluetooth and than ok and it wont go on i tried everything to get it to go on! i did a hard reset a week ago for this reason to fix the bluetooth issue it worked but now it doesnt again. please help me!
As i did not find a answer here in the Forums i figured out a way that works perfectly for my nexus 5.
Maybe this useful for other Users too...
I don't know the exact English wording in Tasker, as my Version of tasker is German, but i think you should manage to follow the steps..
i managed to get auto reconnect working on the nexus 5 using Tasker:
1. new Profile: Status --> BT Connected --> Search Name of paired Gear Fit --> Search Address of Gear Fit --> nothing on "inverted"
2. new entry-Task: Name it "BT reconnect"
3. select Network Bluetooth --> select turn off and then go back
4. select "+" at the bottom menu to add another step to your "BT reconnect" task
5. select Network Bluetooth --> select turn ON again and then go back
6. Go back to the profile-page and long-tap on the green arrow
7. Change the Activation from ENTRY to EXIT, so you should have a red arrow instead of the green one before
if you set all this up correctly, then every time the Gear Fit goes out of bluetooth range, Tasker turns your Bluetooth on the nexus automatically OFF an back on again.
On my Nexus the Bluetooth OFF/ON procedure is enough to get the two devices automatically reconnected as soon as the gear fit is back within bluetooth range of the nexus 5. Tested several times today in normal allday-situations and worked perfectly.
Maybe this helps also the HTC One's...
Htc one X with CM11 working.... Thx
Sent from my SGP321 using XDA Free mobile app
Works on my Moto G... Thanks
I don't think I understood anything of what you just said, where did you find this menu's?
MrIngenieur said:
As i did not find a answer here in the Forums i figured out a way that works perfectly for my nexus 5.
Maybe this useful for other Users too...
I don't know the exact English wording in Tasker, as my Version of tasker is German, but i think you should manage to follow the steps..
i managed to get auto reconnect working on the nexus 5 using Tasker:
1. new Profile: Status --> BT Connected --> Search Name of paired Gear Fit --> Search Address of Gear Fit --> nothing on "inverted"
2. new entry-Task: Name it "BT reconnect"
3. select Network Bluetooth --> select turn off and then go back
4. select "+" at the bottom menu to add another step to your "BT reconnect" task
5. select Network Bluetooth --> select turn ON again and then go back
6. Go back to the profile-page and long-tap on the green arrow
7. Change the Activation from ENTRY to EXIT, so you should have a red arrow instead of the green one before
if you set all this up correctly, then every time the Gear Fit goes out of bluetooth range, Tasker turns your Bluetooth on the nexus automatically OFF an back on again.
On my Nexus the Bluetooth OFF/ON procedure is enough to get the two devices automatically reconnected as soon as the gear fit is back within bluetooth range of the nexus 5. Tested several times today in normal allday-situations and worked perfectly.
Maybe this helps also the HTC One's...
Click to expand...
Click to collapse
Can we have more cleaning explanations ? Cause like @martybg I understood nothing...
Thanks guys
dexxa05 said:
Can we have more cleaning explanations ? Cause like @martybg I understood nothing...
Thanks guys
Click to expand...
Click to collapse
Here you can find my Export from Tasker... just import and have fun
Thanks! I picked up a Gear Fit yesterday from BestBuy (on sale for $150) and I no longer have to manually reconnect if I go out of range.
MrIngenieur said:
Here you can find my Export from Tasker... just import and have fun
Click to expand...
Click to collapse
Tasker cannot see _Tasker.txt when I try to do a profile import. Also, your steps do not mirror what is in my Tasker app. I would like to do this but am stuck , sorry.
EDIT: neverrrrminnnnndd
thanx
Sent from my A110Q using XDA Premium 4 mobile app
vivek2 said:
thanx
Sent from my A110Q using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Feel free to Click on the Thanks Button if it helped you..
I don't know how to import the file. Does it need to be renamed ?
2nd solution, follow your how to, ok until the end.
I just have a message that tehre is no active profile, and the reconnection is not working.
Any help.
Thanks
Rename it to *.prf.xml
Worked, thanks
Next question, it's still not working...
Tasker tells me that no profile is active.
In the software the profile I imported is on...
Leon_Citron said:
Next question, it's still not working...
Tasker tells me that no profile is active.
In the software the profile I imported is on...
Click to expand...
Click to collapse
First you have to connect your Gear to the phone. Then you have to choose your bluetooth device by pressing Bluetooth connected device in profile in the tasker app. Please delete the previously shown device gear fit before. That's all.
I have tested it with my HTC One M8. It reconnects only if I put on the screen of my smartphone. It seems that Bluetooth does not connect to devices if the screen is off. Has anyone an idea how to fix this. The phone is not password protected. Thanks.
Hi Folks,
I tried the description in the first post and downloaded the ready made file (and changed the settings to my own Gear Live) - nothing works on my G3. Any ideas? Can someone else post his file to import here? Is there another description? Or does it simply not work with the G3?
TIA
Edit:
Found a solution which works most of the time: I inserted a (minimum 4 second) wait between bluetooth off and on again.
My task looks like this now:
BT -> off
Wait for 4 seconds
BT -> on
Greetings
Erik
plantagoo said:
Edit:
Found a solution which works most of the time: I inserted a (minimum 4 second) wait between bluetooth off and on again.
My task looks like this now:
BT -> off
Wait for 4 seconds
BT -> on
Greetings
Erik
Click to expand...
Click to collapse
Could you please send me your file to Tasker. I can't get to work G3 with Gear Fit. Thanks.
EDIT: the problem was Knock Code. Gear Fit is unable to connect while Knock Code is set. This is really bad situation, because I need Knock Code. How can I bypass this one?
hi, i have problem with my G2 Mini. Gear fit not reconnect. From the scroll menu you see that does not have active profiles tasker... My G2 not reconnect with Gear fit. From my test G2 Mini not turn off and on the bluetooth, the settings bluetooth is static. Best Regad fo your help
thanks
I joined this forum to say thank you to the OP. This tasked option works great on my Nexus 5. I had the 'no active profiles' error but a simple reboot of the phone fixed it for me.
Stupid request but can someone post a more in depth tutorial on how to get this to work?
Thanks :good:!
Hi everyone,
I have a problem with my watch "Amazfit Pace".
My phone is a Nexus 6P and I use the application "Amazfit Watch"
When I turn off the watch, the wifi on the phone become extremely slow.
The problem is fixed if I turn off the bluetooth on the phone (but I need the bluetooth for other devices, so that's not a solution).
Maybe the application is always searching for the watch and disturbe the wifi on the phone ?
I'm trying to find a solution with Amazfit support, but they tell me not to repeat the problem.
Thanks for your help.
Settings>Apps>Amazfit watch app>Change system settings off
Check there, I had problems with BT turning on all the time and I had to turn off there, so it turns on only when I open application.
"When I turn off the watch, the wifi on the phone become extremely slow."
i don't get it
the watch doesn't connect directly (through wifi) with the phone , the bt is for that
the watch connects (through wifi) with your router and need the wifi for the update only (i think)
are you sure that your router is "ok" ?
do you have the same problem on different wifi / router ?
Thank you for your response.
I know the watch connects in bluetooth.
But when the connection is not made (for example the watch is off or I don't have it with me), it is the wifi used by my phone that works very badly.
Everything goes back to normal if I turn off the Bluetooth or uninstall the Amazfit application.
I haven't been able to test with another router yet, but all my devices are working properly with it.
Did you tried to do what I wrote you? Try that, force stop Amazfit app and hope on the best.
droidhd said:
Did you tried to do what I wrote you? Try that, force stop Amazfit app and hope on the best.
Click to expand...
Click to collapse
Thanks for your help, but it doesn't work any better.
Because of a battery problem, Google has just changed my Nexus 6P by this one which is a reconditioned one, and I wonder if it doesn't have a problem.
What bothers me is that otherwise everything works perfectly.
I didn't test the watch with my old Nexus 6P, too bad, it went back to Google...
Yeah I got the same problem!
The amazfit app has a very aggressive policy for bluetooth pooling. The wifi/ble are places on a single chip in our phones and they're sharing the same rf antenna. That's why it probably slows down wifi.
I have a xiaomi phone btw.
i have the same problem, i write to amazfit support and repply : "you are the firts person with this problem".
i have problem with samsung a3 , a5 and S7
with others phone do not have problem at all
any ideas?
Thank you for your answers.
I am reassured to see that I am not the only one concerned.
I have submitted the problem to the Amazfit support.
Hi, is there any news about this problem? Cause i have a same thing, then I turning on an airplane mode on the wach Wi-Fi is going down...
Hi,
I am still in discussions with Amazfit support, no solution yet. I just sent them the app logs.
I think everyone who has the problem should report it to them, so maybe it will solve the problem more quickly.
Hello, I have exactly the same problem, any news from Huami?
Thank you very much
I am still in discussions with the support, but they don't find the solution.
I encourage everyone involved to bring the problem to their attention as well, that may help to solve the problem.
support.amazfit.com => Submit a request
You can quote my ticket number: 22185
I reported it directly to the development lead and team and we'll keep you posted on what we find. Thanks.
netzkobold said:
I reported it directly to the development lead and team and we'll keep you posted on what we find. Thanks.
Click to expand...
Click to collapse
this is what they just told me:
"Hello Joan,
Thank you for the reply. We are apologize for the trouble.
Our tech support have already looked into this issue, and they said there is no problem with the app. Could you please wait for the next update of the app to see if the issue can be solved? Thank you so much for your cooperation!
Should you have any further questions, please feel free to let us know. Cheers and have an excellent day!
Sincerely,
Seven | Amazfit Support"
Just had a month of banging my head over this strange behaviour. Even called ISP support to come check it, because sometimes it would even crash my router. Always at around 23h until about 7h the wifi would be like a crawl. Today I really took the matters into my hands and made some tests with network analyzers on the phone and so then began uninstalling apps from more recent to older. As soon as Amazfit watch app went away bang! everything began working, even a movie that had tried to start on chromecast and was stuck for more than 30min started playing out of nowhere.
Then tried to install it back again and issue started again even though it was disconnected from the phone. My first thought was that crazy chinese had put some creepy code at would start doing something creepy at night. Then I remembered that I had auto airplane mode from 23h to 7h! This is crazy! Airplane mode is useless this way.!
I'm going to open a ticket also. Not sure if this happens with every phone, mine is quite old. Sony Xperia Z3, could be only old chipsets, but could also be people just don't know whats going on and blame other things, because it is a really strange behaviour.
I just received a reply from Amazfit Support:
"Our developer team are working on this issue. Hope this will be optimized in the near future, but no dates have been set yet.
Could you please reset your router to 5G dual band to have a try? Thank you for your patience and understanding!"
So they are aware and trying to figure out what to do. I believe the workaround will work, because bluetooth is also 2,4Ghz and that might be the issue, but have to try later at home.
Wifi problems
Same problem here. WIFI on smartphone goes down when watch is disconnected (airplane mode, turned off, away from phone, etc). Reported to amazfit support. Big bug!
Bad news from Amazfit support, they blame the phone, and their only solution is "try on another phone":
Seven (Amazfit)
Nov 21, 01:18 PST
Hello there,
Thank you for your email. We are very sorry about the inconvenience.
Our developer team argued that such issue maybe caused by certain mobile phones. Could you please try another phone to have a try? Thank you for your understanding!
Should you have any further questions, please feel free to let us know. Thank you and have a nice day!
Sincerely,
Seven | Amazfit Support
I've got the same issue and just wrote a ticket through the app with screenshots from a speedtest app.
i've got an oneplus 3t with android 8.0.0
Wifi speed usually is 50 Mbit/s. If the watch is disconnected it goes down to about 5 Mbit/s. I can reproduce this behavior everytime I want to, so it's caused by the app.
i bought a new amazfit verge us version (a1811) and updated its fw to 3.2.2.0. everything is fine but when the screen is off, notification beep sounds like sizzling and bad. all other sounds are normal. do you have the same problem? how can i fix it?
stu35 said:
i bought a new amazfit verge us version (a1811) and updated its fw to 3.2.2.0. everything is fine but when the screen is off, notification beep sounds like sizzling and bad. all other sounds are normal. do you have the same problem? how can i fix it?
Click to expand...
Click to collapse
A1811 is not US version it's international version, included US market. No i did not noticed any sounds problem. But if say honest most time i using only vibrate notifications without any sounds Sounds is in smartphone
several people in the forum came across the same problem. is it a condition that I need to send to the warranty? Is it solved by software update? I also sent a notification from the feedback section of amazfit watch.
stu35 said:
several people in the forum came across the same problem. is it a condition that I need to send to the warranty? Is it solved by software update? I also sent a notification from the feedback section of amazfit watch.
Click to expand...
Click to collapse
As i mentioned usually i using notifications without sound, only vibration is activated. When i did factory reset notifications sounds fine to me. But that was once, maybe two time when i used notifications with sound at all after these updates. So i can't confirm it's issues/bugs or not. But one advise which i got from Amazfit support when i asked about battery life which after update is shorter, they advised me to first do factory reset. So i can advise you the same. If problem will be the same you can try to chat before you will bring watch to seller or authorized service to Amazfit support and when after you will talk with support do what they will advise you or bring to service or seller. Factory reset if say honest most time fixing small problems in many devices (if there is no biggest violations): smartphones, smart watches and ect. Without detail review hard to say it's software problem or soundspeaker I have problem with wifi in my smartphone, when is turned on bluetooth wifi dropping, usually internet wokring fine in others device, dropping is not often, but when i turning off bluetooth works fine. Manufactor supporting gave me some advices which did not helped to me, need to test in others device or with others wifi connections, but i can't to do right now that. So it's conflict between wifi and bluetooth or just others reason it's hard to say. The same is with yours situation, about problem can confirm some costumers.users, but for others can work fine. So i posted my advises, i think the best right now is just to talk with Amazfit support before you return it to seller or bring it to authorized service or do factory reset, which by the way i recommend to do before connect with Amazfit support, cos i'm sure they will ask about that
thanks for the reply. i will try the factory reset. i hope it will fix it. thank you.. :good:
i did factory reset to watch and sent test notifications from amazfit watch app. nope. still continues same problem.. after all i set warning tone volume silent and only vibration. i hope it will be fixed with a firmware update.
stu35 said:
i did factory reset to watch and sent test notifications from amazfit watch app. nope. still continues same problem.. after all i set warning tone volume silent and only vibration. i hope it will be fixed with a firmware update.
Click to expand...
Click to collapse
This is support with chat option - https://support.amazfit.com/hc/en-us (if you can't see help/chat option, then scroll down with mouse and you will see chat window in left side of computer/smartphone), check from time to time are they online, coz they often are diconnected from chat. I can chat with they only when is evening in my country. I guest they are in US and connecting only in day time, maybe after lunch time
This is support via mail - https://en.amazfit.com/support.html, you can write from mail anytime, they will answer to you soon when they will can, probably
There is nothing to thank, I trying to help as much as I can. Sad that factory reset did not helped, try to chat with support (live or via mail, you probably just sent feedback from app, in feedback they don't react, i mean they will not answer to you)
I saw a post in Reddit from a Huami global support person in the Amazfit subreddit and i have mentioned to him about the sound problem as well as other things. He say it is a known problem and it is worked on. So hopefully with the next firmware we will get a fix for that.
Sent from my LG-H870 using XDA Labs
PsychoTribe said:
I saw a post in Reddit from a Huami global support person in the Amazfit subreddit and i have mentioned to him about the sound problem as well as other things. He say it is a known problem and it is worked on. So hopefully with the next firmware we will get a fix for that.
Sent from my LG-H870 using XDA Labs
Click to expand...
Click to collapse
Yep, and i wrote that here somewhere and on FB and other places. Its being worked on.
A problem with the sound is two months to me. The manufacturer is made to "cuckoo" - refuses to recognize the problem. A problem with sound exists in all - Europe, Russia, America.
I tried everything, settings, restart, unlock, new installation, Chinese version, factory settings - did not fix a problem.
There is an update rolling out at the moment that says it is fixing the problem. It is 3.2.3.0 if i remember correctly. Just have some patience. Should be here any time now.
PsychoTribe said:
There is an update rolling out at the moment that says it is fixing the problem. It is 3.2.3.0 if i remember correctly. Just have some patience. Should be here any time now.
Click to expand...
Click to collapse
I can confirm, i got update today was written the same
Hi,
Recently my Amazfit Stratos 3 is unable to pair with any music device using bluetooth (i.e. earphones, earbus, etc.). Bluetooth works when pairing with the phone app but when trying to connect with my earphones it says "Turning Bluetooth on" and then "Bluetooth is off".
It was working fine a week ago and nothing changed.
Tried to restart, shut down, etc.. but no luck.
Anyone has any thoughts?
Try a factory reset.
I had a similar problem with bluetooth, when I turned on wifi it worked bluetooth too. It might work for you too.
omerhodzic1 said:
I had a similar problem with bluetooth, when I turned on wifi it worked bluetooth too. It might work for you too.
Click to expand...
Click to collapse
Tried but Wifi is also not working!
lindomaroliveira said:
Try a factory reset.
Click to expand...
Click to collapse
Tried a factory reset and it didn't help. no changes..
Bluetooth working for syncing with the App.. I don't understand this...
leugim1 said:
Tried but Wifi is also not working!
Tried a factory reset and it didn't help. no changes..
Bluetooth working for syncing with the App.. I don't understand this...
Click to expand...
Click to collapse
I have the very same problem. Bluetooth is working for syncing with the App, but cant get it work for pairing with earphones. Always says blueetohd off. This happened to me after upgradng to firmware to 4.2.4.0. Before that version it was working perfectly.
After reaching out to support several times and providing an error report the answer was :
We have checked your issue and it is an issue that cannot be solved online
This seems a canned response, I don believe that suddenly the watch is "broken"
toffen said:
I have the very same problem. Bluetooth is working for syncing with the App, but cant get it work for pairing with earphones. Always says blueetohd off. This happened to me after upgradng to firmware to 4.2.4.0. Before that version it was working perfectly.
After reaching out to support several times and providing an error report the answer was :
We have checked your issue and it is an issue that cannot be solved online
This seems a canned response, I don believe that suddenly the watch is "broken"
Click to expand...
Click to collapse
Hi,
Also got that response from Amazfit support. They have asked me to do further tests to the connectivity but they all fail. I don't know how to fix this issue..
Any suggestions are welcomed..
Completely related to https://forum.xda-developers.com/smartwatch/amazfit/stratos-3-probleme-bluetooth-t4029301