Amazfit Stratos 3 - Bluetooth Earphones Music Issue - Amazfit

Hi,
Recently my Amazfit Stratos 3 is unable to pair with any music device using bluetooth (i.e. earphones, earbus, etc.). Bluetooth works when pairing with the phone app but when trying to connect with my earphones it says "Turning Bluetooth on" and then "Bluetooth is off".
It was working fine a week ago and nothing changed.
Tried to restart, shut down, etc.. but no luck.
Anyone has any thoughts?

Try a factory reset.

I had a similar problem with bluetooth, when I turned on wifi it worked bluetooth too. It might work for you too.

omerhodzic1 said:
I had a similar problem with bluetooth, when I turned on wifi it worked bluetooth too. It might work for you too.
Click to expand...
Click to collapse
Tried but Wifi is also not working!
lindomaroliveira said:
Try a factory reset.
Click to expand...
Click to collapse
Tried a factory reset and it didn't help. no changes..
Bluetooth working for syncing with the App.. I don't understand this...

leugim1 said:
Tried but Wifi is also not working!
Tried a factory reset and it didn't help. no changes..
Bluetooth working for syncing with the App.. I don't understand this...
Click to expand...
Click to collapse
I have the very same problem. Bluetooth is working for syncing with the App, but cant get it work for pairing with earphones. Always says blueetohd off. This happened to me after upgradng to firmware to 4.2.4.0. Before that version it was working perfectly.
After reaching out to support several times and providing an error report the answer was :
We have checked your issue and it is an issue that cannot be solved online​
This seems a canned response, I don believe that suddenly the watch is "broken"

toffen said:
I have the very same problem. Bluetooth is working for syncing with the App, but cant get it work for pairing with earphones. Always says blueetohd off. This happened to me after upgradng to firmware to 4.2.4.0. Before that version it was working perfectly.
After reaching out to support several times and providing an error report the answer was :
We have checked your issue and it is an issue that cannot be solved online​
This seems a canned response, I don believe that suddenly the watch is "broken"
Click to expand...
Click to collapse
Hi,
Also got that response from Amazfit support. They have asked me to do further tests to the connectivity but they all fail. I don't know how to fix this issue..
Any suggestions are welcomed..

Completely related to https://forum.xda-developers.com/smartwatch/amazfit/stratos-3-probleme-bluetooth-t4029301

Related

Issue With Bluetooth Pairing

I am trying to pair my new Galaxy S2 with my Xbox headset that also has Bluetooth. Every time it tries but says the password or pin is invalid. Problem is it gives me nowhere to enter one. It paired up with no problem with my Galaxy S but the S2 will not let me. Is there a way around it to enter the pin or what should I do?
yea im having the exact same problem too
Well, I'm glad I'm not the only one although not glad it's happening. Anybody have any ideas?
did you ever solve the issue?
bbabiuk said:
did you ever solve the issue?
Click to expand...
Click to collapse
Nope. No luck. I just gave up and am just using it with the Xbox.
don't know if this will help, but i noticed yeasterday that when i was trying to connect my plantronics headset to phone, it was not pairing... then i went to bluetooth settings and deleted the device, and tried re-adding, it did not find the headset.....
so,...
i turned off the phone and restarted again... then it could find the headset and paired it successfully ... it worked after that.
Hey.
It looks like I'm reviving this thread
I'm having the same issue since I've installed a MIUI ROM on my Galaxy S2.
I cannot pair it to my car (I tried on 2 differents cars, and the same problem remains) : car says : pairing failed. And my phone doesn't propose me to enter any PIN code.
Any help would be much appreciated.
Thanks

[Q] Bluetooth carkit problem

I have a Galaxy S3 I9300 for a couple of weeks now and I love it, other than the fact that I keep having a strange issue with the Bluetooth connection with my carkit. I've been searching forums for similar issues and I found a variety of carkit related problems, but none of the ones I found describe the same problem as what I'm having:
- Initially the Bluetooth connection works fine and I can play music or make a call through the carkit just fine
- When I switch off the car's systems and don't use any apps on the phone in the meanwhile, and then start the car's systems again, it establishes the Bluetooth connection just fine again
- When I switch off the car's systems and I use other apps for a while and then start the car again, it won't work. Bluetooth does appear to connect, but after that it just doesn't play ball. When I try to play a song at this point, the phone shows the song is playing, but neither the phone nor the car audio produces any sound
So anyway, every morning before leaving to work and every evening before going home, I reboot my phone first. Then I step into the car and it establishes the Bluetooth connection just fine. But if I don't reboot the phone first, it just won't work. Now I guess I could setup a tasker profile to automatically reboot the phone, but I'd rather just get the problem fixed.
I run a Galaxy S3 I9300 with stock Android 4.1.1, rooted. I have already tried to run the "Bluetooth Fix Repair" app and afterwards had to pair the phone with the carkit again, but that made no difference.
Any help would be greatly appreciated!
*bump*
Some additional info:
This issue has now also happened a few times while driving. While music (through Spotify) was playing over the bluetooth carkit, it would sometimes just stop working when I opened a different app (like for example opening an SMS). Spotify was still running (and the song was still ongoing) and also the bluetooth connection still showed as being connected, but it just wouldn't produce any sound anymore.
Anyway, it seems clear to me that this is a bluetooth issue, but I have no idea how I can troubleshoot this beyond what I've already done.
I would be happy to pay whoever can fix this problem..
With an issue like you are describing it may be helpful to list the headunit model too. I do not own an S3 but I have a multimedia headunit (Pioneer AVH P4400BH) and have found that toggling my Bluetooth on and off will help the headunit to see the Bluetooth on my Android device. This may not resolve your issue though.
Another thing to consider, your headunit may have an update-able firmware. That said if your headunit does have an update-able firmware I would check out the procedure, ensure there is a way to roll back to your current firmware and try that. If your headunit was purchased at an electronics or and audio retailer you may wish to speak with them. Your issue may not be with your phone but with your headunit, but this should help as far as troubleshooting since your issue involves multiple devices.
ItzCrooK2UxD said:
With an issue like you are describing it may be helpful to list the headunit model too.
Click to expand...
Click to collapse
My car is a Renault Megane RS, the carkit was built in. I believe it's called Renault Carminat TomTom.
ItzCrooK2UxD said:
I do not own an S3 but I have a multimedia headunit (Pioneer AVH P4400BH) and have found that toggling my Bluetooth on and off will help the headunit to see the Bluetooth on my Android device. This may not resolve your issue though.
Click to expand...
Click to collapse
I've covered everything like that in about 100 different ways, none of which made any difference.
ItzCrooK2UxD said:
Another thing to consider, your headunit may have an update-able firmware. That said if your headunit does have an update-able firmware I would check out the procedure, ensure there is a way to roll back to your current firmware and try that. If your headunit was purchased at an electronics or and audio retailer you may wish to speak with them. Your issue may not be with your phone but with your headunit, but this should help as far as troubleshooting since your issue involves multiple devices.
Click to expand...
Click to collapse
Good point. It does have an SD card slot, but as far as I know that's only to update the maps of the navigation system. I'll see if I can figure that out.
Thanks for the tips!
By the way - I do think that it's unlikely that the carkit itself is the troublemaker. Especially because opening an SMS on my phone can trigger the whole thing to stop working (it doesn't happen every time, but it did happen several times). Please correct me if I'm wrong.
Apoc_ said:
By the way - I do think that it's unlikely that the carkit itself is the troublemaker. Especially because opening an SMS on my phone can trigger the whole thing to stop working (it doesn't happen every time, but it did happen several times). Please correct me if I'm wrong.
Click to expand...
Click to collapse
It is in fact very possible that it is your phone, but wanted to throw it out there that bluetooth headunits can be troublesome on their own. Now I am not familiar with your headunit, but does it save bluetooth IDs? Like on my headunit and many other aftermarket headunits, it will save 3 bluetooth devices. If it does, have you tried clearing other devices and moving your S3 to the top? Odd as it sounds this has made a difference for me. Also do you have other bluetooth devices in the car, such as the 3GS you mentioned?
Also a logcat of this happening would be beneficial. If you do not know how to pull a logcat there is an app on the market called catlog or alogcat. Both are free and are invaluable in troubleshooting a ROM issue. In short it tells a developer what is going on as far as events being triggered or failures within the ROM.
ItzCrooK2UxD said:
Now I am not familiar with your headunit, but does it save bluetooth IDs? Like on my headunit and many other aftermarket headunits, it will save 3 bluetooth devices. If it does, have you tried clearing other devices and moving your S3 to the top? Odd as it sounds this has made a difference for me.
Click to expand...
Click to collapse
Yeah I had read that too in some other thread (I went through just about every bluetooth related thread I could find, before I posted this topic). Mine saves up to 5. It didn't have anything in there except for my previous phone, which I had cleared. I also tried re-pairing the S3 several times, that didn't make any difference either.
Now, I just read somewhere that some people are having disconnection issues on the same carkit. In their case, in the end the problem turned out to be that their carkit will import all of their contacts from their phone (so you can call people even while your phone is in your pocket), and this would cause trouble when there are contacts without a phone number associated with it (just like my thousands of Exchange contacts). The people in question are talking about random disconnects though, whereas in my case it happens after doing some stuff on my phone. So it's probably unrelated, but I'll give that a try anyway just to rule it out. I just need to figure out a way to stop the carkit from importing contacts, because removing thousands of email contacts is obviously not an option.
I'll keep this topic updated with any progress. If anyone has any other ideas, please keep em coming. Thanks for the help so far!
ItzCrooK2UxD said:
Also a logcat of this happening would be beneficial. If you do not know how to pull a logcat there is an app on the market called catlog or alogcat. Both are free and are invaluable in troubleshooting a ROM issue. In short it tells a developer what is going on as far as events being triggered or failures within the ROM.
Click to expand...
Click to collapse
Didn't think of that, great tip, thank you! I do run the stock ROM by the way.
I've installed alogcat just now. Does it just keep running automatically in the background?
Apoc_ said:
Didn't think of that, great tip, thank you! I do run the stock ROM by the way.
I've installed alogcat just now. Does it just keep running automatically in the background?
Click to expand...
Click to collapse
It reads a file that is being constantly updated (which happens to be the logcat file). Typically I will clear it right before doing what it took to cause the failure, like in your case in your car with the bluetooth on.
I've got Audi with BT and S3 with custom rom and I've got similar problems with BT. It connects automatically but if I switch off BT in phone and switch it on again - it doesn't connect any more. I had this since I bought a phone and it was on all ROMs I used.
YoghurtPL said:
I've got Audi with BT and S3 with custom rom and I've got similar problems with BT. It connects automatically but if I switch off BT in phone and switch it on again - it doesn't connect any more. I had this since I bought a phone and it was on all ROMs I used.
Click to expand...
Click to collapse
Yep - I have that too. The weird thing is that in that situation the phone does seem to think it is connected, while it really isn't. Just to be clear: this is not the only way to cause this issue (because it also happens when trying to reconnect the Bluetooth while on the phone it hasn't been disabled in the meanwhile).
So far I haven't been able to pull anything related from the logcat.
Also, while reading up on common bluetooth issues, I came across some posts of people who were saying that some phone/carkit combinations are having trouble with 2-way communication (because I can stream music from the phone to the carkit, but I can also change a song using the carkit or initiate a phonecall from the carkit). I'm going to try to only use communication initiated from the phone, and see whether that makes any difference. In the meanwhile: does anyone happen to know anything about 2-way communication issues with bluetooth, and how to overcome such issues?
Update:
- Updated carkit to latest firmware. No change, still same problem
- Have not been able to capture anything unusual in the logs
- I have a Bose Soundlink now, which is a wireless speaker. Whenever my S3 is connected to the Soundlink (with bluetooth), wifi doesn't work. Upon turning off bluetooth, wifi instantly works fine again. So this definitely confirms this is a problem with bluetooth on the phone, not on the carkit.
- Wanted to upgrade to Android 4.1.2 but Samsung won't let me, as it says the device is modified (rooted). Triangle away isn't helping. Damn you, Samsung. This is *the* reason I moved away from Apple, as I don't like companies who don't let you use your stuff any way you like. And now Samsung is moving down the same route. Idiots. Anyway, I guess the only option left, is to start using a custom ROM.
Does anyone happen to have experience in terms of solving bluetooth problems by using a custom ROM? I'm thinking of using Cyanogenmod 10.1
In the meanwhile I have upgraded to Android 4.1.2: still the same problem.
I have also discussed this matter with quite a few other Samsung smartphone owners, and all of them appear to be having the same issue. Most of them just don't seem to be bothered to spend time on looking for a fix.
Also, I have figured out that this problem is specific to media streaming. I'm able to use my phone on the carkit for calls at any time, without having to reboot first. Only when I try to listen to music, the problem occurs.
Anyway, I have ruled out that this problem is specific to me or my devices - this appears to be a global issue. So I'm completely puzzled as to why there's not a lot more fuss going on about this.
If anyone has any more suggestions for a resolution of this problem, please share.
S3 bluetooth connection problem
Had the same problem with my S3 and renault megane III handsfree bluetooth system.(Arkamsys software version 2.2.0.19 auditorium)
I downgraded to 4.0.4 baseband I9300CELH1 (stock) and problem seems fixed
hope this helps.
Hi Bennes,
Thank you for your response.
I'm still dealing with this problem myself. All upgrades so far haven't made a difference. So far, I've been able to figure out that if I first initiate a phonecall, after hanging up, the audio streaming works (while before the phonecall it usually wouldn't). This works about 8 out of 10 times (the other 2 times it doesn't make a bluetooth connection at all). So what I've done, is to use Tasker and to automatically make it call my own phone number whenever bluetooth gets connected to the carkit, and hanging up after 3 seconds. But this is obviously far from ideal.
Do you know whether it is possible to change the baseband version without changing the firmware version? I wouldn't like to downgrade to an older firmware version, as I like the new features in the newer versions. I do also prefer to stick with the stock firmware, but that's not a requirement.
Carkit bluetooth issue
Apoc_ said:
Hi Bennes,
Thank you for your response.
I'm still dealing with this problem myself. All upgrades so far haven't made a difference. So far, I've been able to figure out that if I first initiate a phonecall, after hanging up, the audio streaming works (while before the phonecall it usually wouldn't). This works about 8 out of 10 times (the other 2 times it doesn't make a bluetooth connection at all). So what I've done, is to use Tasker and to automatically make it call my own phone number whenever bluetooth gets connected to the carkit, and hanging up after 3 seconds. But this is obviously far from ideal.
Do you know whether it is possible to change the baseband version without changing the firmware version? I wouldn't like to downgrade to an older firmware version, as I like the new features in the newer versions. I do also prefer to stick with the stock firmware, but that's not a requirement.
Click to expand...
Click to collapse
mmm, don`t know about baseband only. Try google.
I have read that after downgrade to 4.0.4 and then upgrade again to latest stock version, bluetooth connection keeps working.
I cannot confirm this as i am still on 4.0.4, but will get an update of the arkamsys radio to the latest renault firmware version next week and then start experimenting again. i will report back once i have new results
Bennes18 said:
mmm, don`t know about baseband only. Try google.
I have read that after downgrade to 4.0.4 and then upgrade again to latest stock version, bluetooth connection keeps working.
I cannot confirm this as i am still on 4.0.4, but will get an update of the arkamsys radio to the latest renault firmware version next week and then start experimenting again. i will report back once i have new results
Click to expand...
Click to collapse
BB only, try this :
http://forum.xda-developers.com/showthread.php?t=2106424
Confirmed the update thing, i have updated the S3 to version 4.1.2 BB I9300CEELL1 and have no bluetooth issue whatsoever, car audio still on 2.2.0.19 byt the way
Pretty strange ... , but glad its working !
I have the same issue with a Ford Focus =/
also, while using CM or Omega, the music title never changes.

Amazfit english version screen touch not working.

Hello developers,from last 5 days my amazfit touch screen not working.Its getting charging and even displays time.I tried to restart it 100 times but no use.I drained the battery and charged it 100% but still no use.Anyone please help.
Found a solution
Hi dear friend,
I also got the same issue with the watch. I found a solution to this. U can easily rectify it by unpairing the watch through phone's Amazfit app. Then watch will restart and touch will start to work. Afterwards if any updates for watch is available u can update.
Try this....
If already u have rectified the problem, tell me how and please share it. It will be useful for other users.
I try unpaired watch but touch not work,
bsvinod said:
Hi dear friend,
I also got the same issue with the watch. I found a solution to this. U can easily rectify it by unpairing the watch through phone's Amazfit app. Then watch will restart and touch will start to work. Afterwards if any updates for watch is available u can update.
Try this....
If already u have rectified the problem, tell me how and please share it. It will be useful for other users.
Click to expand...
Click to collapse
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
ya it's work thanks bro its Diwali biggest gift thank you again
I have the same problem, but even after I did the unpairing, it still doesn't work, and the battery drains within a day. Now I cannot even pair the watch with my phone (Mi6) as the screen does not react to touch.
Please, help!
hajduk78 said:
I have the same problem, but even after I did the unpairing, it still doesn't work, and the battery drains within a day. Now I cannot even pair the watch with my phone (Mi6) as the screen does not react to touch.
Please, help!
Click to expand...
Click to collapse
What is the watch model and firmware? Did you try to flash any ROM or it's still stock?
Still no response
Dear bsvinod, i have done the same thing which you have said,but no use the display touch not working,its getting charged and shows the display but touch not working please help i really love this watch.
yunussalman said:
Dear bsvinod, i have done the same thing which you have said,but no use the display touch not working,its getting charged and shows the display but touch not working please help i really love this watch.
Click to expand...
Click to collapse
What is the watch model and firmware? Did you try to flash any ROM or it's still stock? ][
watch model
lfom said:
What is the watch model and firmware? Did you try to flash any ROM or it's still stock? ][
Click to expand...
Click to collapse
the watch model is A1612 i dont have any idea about firmware as it is english version and i last updated it in september 2017 from then its display doesnt work.No,i haven't tried to flash its still stock.
Thanks in advance
yunussalman said:
the watch model is A1612 i dont have any idea about firmware as it is english version and i last updated it in september 2017 from then its display doesnt work.
Thanks in advance
Click to expand...
Click to collapse
So it's still stock... Does it connect to Amazfit app on phone? If yes, have you tried to upair the watch while it's connected and pair again? If yes again, I am sorry but most probably it's a hardware issue.
No at present i have unpaired it.
lfom said:
So it's still stock... Does it connect to Amazfit app on phone? If yes, have you tried to upair the watch while it's connected and pair again? If yes again, I am sorry but most probably it's a hardware issue.
Click to expand...
Click to collapse
at present i have unpaired it but while i iam trying to pair it,its needed the QR code for which the watch doesnt connecting.
yunussalman said:
at present i have unpaired it but while i iam trying to pair it,its needed the QR code for which the watch doesnt connecting.
Click to expand...
Click to collapse
Try with another Amazfit app version, another account, and another phone. If all fail, then again, probably it's due to a hardware failure.
I Tried with other phones and other apps
lfom said:
Try with another Amazfit app version, another account, and another phone. If all fail, then again, probably it's due to a hardware failure.
Click to expand...
Click to collapse
Dear friend,
i have tried with other phones and other apps but the watch doesnt show QR code to connect.
can i try to flash or factory reset my mobile by connecting it to pc?
is their any method to do it?
before the watch display stops responding i had installed custom watch faces into watch and after one week the watch's display stopped responding.
It gets charging its displaying only the current watch face but touch not responding.
I also have the same problem. Touch screen is not working. Pace 2.6.2.0. Pace is normally charging, no flickering on the screen. I have unpaired it with the phone, but no possibility to pair it again since I can't tell to confirm pairing number.
Poslano sa mog MI 6 koristeći Tapatalk
yunussalman said:
Dear friend,
i have tried with other phones and other apps but the watch doesnt show QR code to connect.
can i try to flash or factory reset my mobile by connecting it to pc?
is their any method to do it?
before the watch display stops responding i had installed custom watch faces into watch and after one week the watch's display stopped responding.
It gets charging its displaying only the current watch face but touch not responding.
Click to expand...
Click to collapse
Use the phone with Amazfit that is currently paired with the watch to unpair it, keep both close and connected to each other so when you unpair all data on watch will be erased.
Or try this:
https://github.com/MajeurAndroid/Adb-Remote-Screen
Dear friends,
As my problem not resolved i went to mi showroom in hyderabad to get repaired as i entered and switched on my watch the touch got response and i increased my brightness and after 10 sec it again not responding i showed to them they said they dont know how to do.
One of other repair person said its clearly an software problem.After i came to room it again started responding but after few seconds it again stops.so can you please guide me how to factorh reset my amazfit pace english version watch?
Or help me to flash rom as mine is stock rom...please help
yunussalman said:
Dear friends,
As my problem not resolved i went to mi showroom in hyderabad to get repaired as i entered and switched on my watch the touch got response and i increased my brightness and after 10 sec it again not responding i showed to them they said they dont know how to do.
One of other repair person said its clearly an software problem.After i came to room it again started responding but after few seconds it again stops.so can you please guide me how to factorh reset my amazfit pace english version watch?
Or help me to flash rom as mine is stock rom...please help
Click to expand...
Click to collapse
If it's paired with phone, go to Amazfit app -> My Watches -> More and tap on Unpair (it will erase all data on watch).
Or use the remote control app to go to Settings -> Device and choose factory reset. But I thought you had already done this (factory reset)...
Dear developers,
i have tried everything and at last my watch has been working its been updated 4 times and at present the version is 2.8.0.5
previously it was 1.2.6.0 or something.....its been working but sometimes the touch is not working,if i left it aside and after 10 to 15 minutes or after i restart it then it will work.
can you guys help me for this?
we can say that screen is flickering(making small quick moments).
please help
Anyone please help....iam a fitness freak and i badly need it to get repaired
Amazfit screen not showing anything
Hello, I'm writing hoping someone can help me.
My pace it's broken or so it seems, like it is turned on but not showing anything on screen. In first it seemed dead but was connected to my phone and counting steps but nothing on screen.
When receiving notifications it was vibrating as usual but again nothing on screen.
If I turn it off it shows battery charging, when I turn is on shows Amazfit logo but after screen shutsdown and nothing appears.
I have it unpaired now and can't pair again...
I have unlocked boatloader and reflashed latest us tomorrow but... Same behavior, did this appened to someone, or can someone help?
Thank you
lfom said:
Use the phone with Amazfit that is currently paired with the watch to unpair it, keep both close and connected to each other so when you unpair all data on watch will be erased.
Or try this:
https://github.com/MajeurAndroid/Adb-Remote-Screen
Click to expand...
Click to collapse
hi , anyone had any sucess with this app? the remote screen . ? i cant get it to work and also have the same problem with the stratos touchscreen , but half of the right side does not work

Stratos 3 problème bluetooth

I can no longer activate the bluetooth of the watch. Strangely, it is still connected to the phone and everything works, but I can no longer connect my headphones and my cardio belt. Has anyone come across this problem before. is there a solution ?
Merci
Firmware update 4.2.3.0 don't change anything
https://youtu.be/TEBFZi0FCMM
Same problem. I can't pair phone with watch when I want using unlocking phone with Bluetooth.
Same problem, when I try to activate Bluetooth to pair it with my earphones, it says "Activating Bluetooth" and then "Bluetooth deactivated"
Same problem here. Can't pair with heart rate sensor (4.2.4.0 version). I send a mail to Amazfit, awaiting reply,
Same here, please see https://forum.xda-developers.com/smartwatch/amazfit/amazfit-stratos-3-bluetooth-earphones-t4052503
Anyone knows how to fix this?
It seems new update 4.2.5.0 fixed this, i had to turn WiFI first (earlier nothing worked).
k4hR said:
It seems new update 4.2.5.0 fixed this, i had to turn WiFI first (earlier nothing worked).
Click to expand...
Click to collapse
Can you please explain the steps? I'm unable to turn on wifi and therefore update the watch..
Hey,
i installed new update then tried to turn BT to check if it works now and it resulted in usual BT OFF, then i went to WiFi section, found my home network (had to type password in app) then i went back to bluetooth option and i was able to turn it on- i could find my HR belt in settings/accesories section of an activity.
edit, 02.04.2020:
today same problem as before- bluetooth keeps turning off
k4hR said:
Hey,
i installed new update then tried to turn BT to check if it works now and it resulted in usual BT OFF, then i went to WiFi section, found my home network (had to type password in app) then i went back to bluetooth option and i was able to turn it on- i could find my HR belt in settings/accesories section of an activity.
edit, 02.04.2020:
today same problem as before- bluetooth keeps turning off
Click to expand...
Click to collapse
Hi,
Can you try these steps?
Go to system Settings in the smartwatch.
Under Settings, scroll down list and tap "About."
Under "About," scroll down to "Legal Statement."
Continuously tap on "Legal Statement" until "Lab" appears below it.
Tap on "Lab" and select "Signal Strength."
Tap "Start." A Pass or Fail message will appear once the test is complete.
leugim1 said:
Hi,
Can you try these steps?
Go to system Settings in the smartwatch.
Under Settings, scroll down list and tap "About."
Under "About," scroll down to "Legal Statement."
Continuously tap on "Legal Statement" until "Lab" appears below it.
Tap on "Lab" and select "Signal Strength."
Tap "Start." A Pass or Fail message will appear once the test is complete.
Click to expand...
Click to collapse
I've just done the test and it passed OK.
However, enabling Wifi does not change Bluetooth behavior (still changes back to Disconnected)
theopulus said:
I've just done the test and it passed OK.
However, enabling Wifi does not change Bluetooth behavior (still changes back to Disconnected)
Click to expand...
Click to collapse
Mine has a different problem. When I run the test I get "Please retry".. you might have better chances that I do..
leugim1 said:
Hi,
Can you try these steps?
Go to system Settings in the smartwatch.
Under Settings, scroll down list and tap "About."
Under "About," scroll down to "Legal Statement."
Continuously tap on "Legal Statement" until "Lab" appears below it.
Tap on "Lab" and select "Signal Strength."
Tap "Start." A Pass or Fail message will appear once the test is complete.
Click to expand...
Click to collapse
I've tried the wifi connection trick, and it doesn't work.
Also, did the lab signal Strength test, and it says Fail. But I am able to connect to wifi, and to pair with the phone.
toffen said:
I've tried the wifi connection trick, and it doesn't work.
Also, did the lab signal Strength test, and it says Fail. But I am able to connect to wifi, and to pair with the phone.
Click to expand...
Click to collapse
It seems we are experiencing similar and related issues. Mine connects to the phone (using Bluetooth) but Bluetooth doesn't turn on (for earphones, etc.) and my wifi doesn't capture any network.
Already tried to factory reset several times and anything I can think of. Any suggestion is welcomed to try to fix this.
I will contact the Amazfit support again
leugim1 said:
It seems we are experiencing similar and related issues. Mine connects to the phone (using Bluetooth) but Bluetooth doesn't turn on (for earphones, etc.) and my wifi doesn't capture any network.
Already tried to factory reset several times and anything I can think of. Any suggestion is welcomed to try to fix this.
I will contact the Amazfit support again
Click to expand...
Click to collapse
Just to clarify, although the strength test fails for wifi, I am able to connect to a wifi using setting > connection > wifi.
Looking forward to see what they say to do. They told that I should contact my retailer to claim the warranty.
Any Updates
Any Updates
toffen said:
Any Updates
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Not really.. The Amazfit support is not helpful.
I have installed the newest firmware using the instrucions on this forum but didn't fix it.
Found several people with the same issue in the forum but no fix..
Both bluetooth and wifi are not working for me. But I am able to connect to the app.
Hello, i have the same problem, see below the amazfit support answer
Hello There ,
How is everything going?
We have checked the log and sorry to tell your watch issue cannot be fixed online. Could you please kindly contact the seller directly to find a solution based on their warranty policy? If they need you to provide any evidence of the specific problems with your device, please let us know. We are more than happy to help! We appreciate your understanding and support!
I must send the watch to my seller to repair it.
thanks
Just to let You know, again new update 4.2.7.0 fixed issue for me, i can pair BT speaker and HR belt... Hope it lasts longer this time...
k4hR said:
Just to let You know, again new update 4.2.7.0 fixed issue for me, i can pair BT speaker and HR belt... Hope it lasts longer this time...
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I am still on 4.2.6.0, when did you update?

Question Samsung Galaxy Wearable/Galaxy watch plugin keeps crashing after MIUI 14 update

I am using Galaxy Wearable with Galaxy Plugin for Samsung Galaxy watch classic.
After MIUI 14 update its not keeping Bluetooth connectivity properly, its getting disconnected after few seconds.
I have uninstalled whole software and reconnected watch but issue still exists.
Help!
Have you tried Factory Resetting the watch?
teji007 said:
I am using Galaxy Wearable with Galaxy Plugin for Samsung Galaxy watch classic.
After MIUI 14 update its not keeping Bluetooth connectivity properly, its getting disconnected after few seconds.
I have uninstalled whole software and reconnected watch but issue still exists.
Help!
Click to expand...
Click to collapse
Same problem, but on Note 10 Pro. Watch just randomly disconnects, bluetooth connection needs to be manually started again. Tried reinstalling apps, restarting watch, a2dp, turning off miui optimalization, and still nothing.
Everything was working fine on android 12. Now the lifetime of my active2 watch is down from 3 days, to maybe 1,5 days.
Anybody has any ideas? I am considering downgrading to android 12, cause it's so bad.
Thanks!
ccclcccv said:
Same problem, but on Note 10 Pro. Watch just randomly disconnects, bluetooth connection needs to be manually started again. Tried reinstalling apps, restarting watch, a2dp, turning off miui optimalization, and still nothing.
Everything was working fine on android 12. Now the lifetime of my active2 watch is down from 3 days, to maybe 1,5 days.
Anybody has any ideas? I am considering downgrading to android 12, cause it's so bad.
Thanks!
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Click to collapse
Yeah I am also considering downgrading it to Android 12
teji007 said:
Yeah I am also considering downgrading it to Android 12
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Click to collapse
I performed a phone factory reset and everything started working again. Lost all my data, but watch works fine now. So yeah, great update.
ccclcccv said:
I performed a phone factory reset and everything started working again. Lost all my data, but watch works fine now. So yeah, great update.
Click to expand...
Click to collapse
Bro I followed youe steps, but I am still facing same issue. Even after factory reset galaxy warch is still not connecting and getting interrupted connection.
SOLVED: enable auto start from app manage for both:
1-galaxy watch plugin
2-galaxy wearable
teji007 said:
I am using Galaxy Wearable with Galaxy Plugin for Samsung Galaxy watch classic.
After MIUI 14 update its not keeping Bluetooth connectivity properly, its getting disconnected after few seconds.
I have uninstalled whole software and reconnected watch but issue still exists.
Help!
Click to expand...
Click to collapse
SOLVED: enable auto start from app manage for both:
1-galaxy watch plugin
2-galaxy wearable

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