Hello,
My tab S3 freezes and reboots indefinitely.
I've tried to clear the cache, factory reset and flash the stock image using odin.
None of these resolved the issue, however being in the recovery menu or the download menu causes no crashes I can stay in those for long periods of time without issues.
The only thing that comes to mind is that last time I charged it, I used my OnePlus 7T charger and the tablet didn't seem to charge but was stuck at a certain percentage. I didn't pay it much attention and swapped the charger after which it charged fine. I cannot say if the problem started right away after this but I would want to say that I've used the tablet a few times without issues after this "incident".
Samsung support is willing to take it in for inspection and I still have 1 month of warranty left, however if they deem it not being a warranty issue they will charge me. So I'd pay about 50€ to ship it to them and those fees if they decide against me.
Do you have any suggestions of what I should do in this situation, is there any point in changing the battery myself or did I possibly cause internal damage beyond repair with the wrong charger?
Any help would be greatly appreciated.
I have the same problem that started without a reason. I tried to reflash the image, other custom roms but the problem is always there. Sometimes the problem disappear for some days, then it happens again. I ve noted that if I can engage the energy saving mode then the tablet normally works for longer before the next freeze.
I think that it's an hardware problem and the only solution is to replace the mainboard. It's sad because my tablet otherwise is in perfect condition, it hasnt be used much at all and I ve never dropped it...
I did send my tablet in to samsung's service center as it still as under 1 month of warranty.
They exchanged the mainboard and it has working without further issues since.
Related
So I have the Best Buy Black Tie Protection Plan for my Atrix and about 2 weeks ago I took my Atrix into Best Buy to have them fix a cracked screen, when I got it back it ran fine, then about 10 minutes after getting it I unlocked it and installed CM7 Weekly 4. I started getting random reboots and had to pull the battery occasionally. Then the phone would start to get really hot and the screen wouldn't turn on and the battery would drain overnight when I normally get at least a day off my battery. Yesterday my phone wouldn't even turn on and I found the only way to have it turn on is if I plug it into the charger though it doesn't charge and won't boot, it just freezes at the Motorola boot screen. I can't turn the phone on if the charger isn't connected and as soon I disconnect the charger the phone turns off.
I really love this phone but ever since I got it back from best buy it's been full of problems. Does anyone know what is wrong with my phone or any way to fix this? Also does best buy have a 30 day return policy for when they repair your phone or would having them fix my phone again use up my second and last repair? Thanks for your help, if there's anything information you need to know just ask.
From my understanding, I am guessing that you overheated your phone by flashing a highly overclocked kernel and you also got a soft brick in the process.
My advice to you would be to find another battery to see if you can get the phone to charge and switch on as I think that your battery fried.
Once the battery problem is sorted, you can easily fix the soft brick. There are some threads about it. If you can't find it, P.M. me and I will find the thread for you.
Don't worry, your phone is fixable.
Sent from my MB860 using XDA App
Jibraldor said:
From my understanding, I am guessing that you overheated your phone by flashing a highly overclocked kernel and you also got a soft brick in the process.
My advice to you would be to find another battery to see if you can get the phone to charge and switch on as I think that your battery fried.
Once the battery problem is sorted, you can easily fix the soft brick. There are some threads about it. If you can't find it, P.M. me and I will find the thread for you.
Don't worry, your phone is fixable.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
I only use faux123's stock enhanced kernel so it's not that but I think you're right, the battery might be dying from the heat. When I get home I'm going to look up how to charge the battery just from the 3 connectors on the battery and see if that works before I buy another battery. I don't know if that'll fix the problem of the phone not turning on at all unless it's plugged in and then turning off as soon as the charger is disconnected but it's worth a try, I'll let you know.
Thanks for the help!
I actually had a similar situation a few weeks ago.
I had the following set up
-Weekly #3 (CM7)
-Faux's 0.2.1 1.0ghz
-.1.77.30P Radio
I unplugged the phone from charging it (as I do every night) and it went into a bootloop. I honestly hadn't flashed anything new in a week.
I went into recovery and factory reset the device to fix it.
I still don't know what caused this to happen.
My device still overheats quite a bit (gets to ~50 degrees C on the CPU for doing regular things like web browsing). I don't know why it does this.
I am on Stock ROM ... when I got the phone almost a year ago, I rooted it, and eventually went to GB, and didn't root it (only rooted back then for VPN access).
Yesterday, midday, phone vibrated about 3 or 4 times, and then randomly rebooted. Screen wasn't even on. I wasn't using it.
Last night, I was listening to an audiobook, and it started vibrating again. about once a second. This went on for about a minute, so I pulled the battery. Now, no matter what I do, it wont turn back on. If I plug it in to the charger, I get virbration. When I take the battery out, while it's on the charger and put it back in, the charging screen comes up, and immediately disappers. Occasionally, I am able to see the SAMSUNG logo (two of them) and it fades.
I haven't done anything "unofficial" in the last day or so..I did update a couple of apps right out of the Play Store, and for the first time, ever started using Google Play Music and Samsung "Music Player" app. Neither of which should have been able to fry my device! One thing that I noticed is that it was pretty hot when it started vibrating.
Should I mess with jigs and Odin etc, or just warranty it out? I'm afraid to void the warranty trying to fix it...?
Your power button is stuck.
thanks - but i don't think that's it. i hear it clicking... how can i know for sure or fix ?
I called ATT, they are sending a warranty replacement. I think something related to battery... if i leave it on the charger long enough, I can get the Samsung logo to light up. after a while, it stops doing that. Also, the battery was pretty hot when I pulled it. Going to stop by a ATT store to see if they would be willing ot let me check my batt on a display phone, or their batt on my phone - so I can stop the warranty shipment.
Haven't heard of a stuck power button causing the heat issue as you describe it, although I suppose it's possible.
But I'm leaning toward the battery condition as well.
My opinion on the exchange is to take the warranty phone if you have any questions about damage being done too the device.
And although it's nearly impossible to tell without diagnostic equipment and such, I'd be willing to say that damage is likely with an excessive heat condition .
Your call of course .....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
I have no idea what happened all of a sudden, but my i9300 won't start or charge. I've tried it with a couple of charging cables, plugged in both to a power outlet then to my laptop, but nothing. The charging light won't come on. The screen is off, and I'm pretty sure the phone is off too. No idea what happened.
Everything was working fine until yesterday when I noticed that the phone wouldn't come out of 'sleep' mode when pressing any of the buttons, which was unusual. The screen remained off. So I pulled out the battery and put it back in, and all of a sudden it rebooted ok. Then I go to bed and pull it out of the charger this morning to find it isn't working. The phone is off, it won't turn on, and the charging light won't come on.
I have about a month left in the 1-year warranty, but I flashed a custom ROM onto it (Resurrection Remix) so that voids the warranty. If I can't turn the phone on then I can't 'unflash' the device, which leaves me in a problem. But maybe if I can't turn it on, then neither can the support people, so they won't be able to detect it has been flashed?
Fortunately I have a nandroid backup and the internal SD card backup from about a week ago, but still, it would be a shame to lose a week's worth of data and such an expensive device when I've treated it so carefully and haven't even had it for a year. A week ago I flashed another ROM onto it then restored from my nandroid backup. I'm not sure if I did anything at that point to brick the phone, but I doubt it, because I've done the process several times before with no incident (so I think I know what I'm doing), and the phone worked fine for several days after.
Anything I can try to determine whether the phone is really dead? I was thinking maybe try another battery, but if the phone is plugged in that should get around a problem of a faulty battery anyway right? Has this happened to anyone else? What can I try?
iamthemandroid said:
I have no idea what happened all of a sudden, but my i9300 won't start or charge. I've tried it with a couple of charging cables, plugged in both to a power outlet then to my laptop, but nothing. The charging light won't come on. The screen is off, and I'm pretty sure the phone is off too. No idea what happened.
Everything was working fine until yesterday when I noticed that the phone wouldn't come out of 'sleep' mode when pressing any of the buttons, which was unusual. The screen remained off. So I pulled out the battery and put it back in, and all of a sudden it rebooted ok. Then I go to bed and pull it out of the charger this morning to find it isn't working. The phone is off, it won't turn on, and the charging light won't come on.
I have about a month left in the 1-year warranty, but I flashed a custom ROM onto it (Resurrection Remix) so that voids the warranty. If I can't turn the phone on then I can't 'unflash' the device, which leaves me in a problem. But maybe if I can't turn it on, then neither can the support people, so they won't be able to detect it has been flashed?
Fortunately I have a nandroid backup and the internal SD card backup from about a week ago, but still, it would be a shame to lose a week's worth of data and such an expensive device when I've treated it so carefully and haven't even had it for a year. A week ago I flashed another ROM onto it then restored from my nandroid backup. I'm not sure if I did anything at that point to brick the phone, but I doubt it, because I've done the process several times before with no incident (so I think I know what I'm doing), and the phone worked fine for several days after.
Anything I can try to determine whether the phone is really dead? I was thinking maybe try another battery, but if the phone is plugged in that should get around a problem of a faulty battery anyway right? Has this happened to anyone else? What can I try?
Click to expand...
Click to collapse
Also, I can't enter seem to enter Download mode or Recovery mode or anything else. The phone is completely off.
I am now reading about this 'Sudden Death Issue' with this phone, and people who are saying they sent it to Samsung and got a quick repair. I'm in Europe and got the phone through Vodafone, do I just take it in to the Vodafone shop?
Sounds like SDS to me. If you've pulled the battery out and no change, then 98% that's what it is.
Yes if it is carrier supplied, always go there first. Directly to Samsung is a last resort.
rootSU said:
Sounds like SDS to me. If you've pulled the battery out and no change, then 98% that's what it is.
Yes if it is carrier supplied, always go there first. Directly to Samsung is a last resort.
Click to expand...
Click to collapse
Should I come clean and tell Vodafone and/or Samsung that I am using a custom ROM? I know I've read the posts here that say Samsung is still replacing phones that have been rooted, no questions asked, but sometimes front-line employees at the carrier's retail stores are trained to do whatever they can to send you away so they don't have to incur any expense.
iamthemandroid said:
Should I come clean and tell Vodafone and/or Samsung that I am using a custom ROM? I know I've read the posts here that say Samsung is still replacing phones that have been rooted, no questions asked, but sometimes front-line employees at the carrier's retail stores are trained to do whatever they can to send you away so they don't have to incur any expense.
Click to expand...
Click to collapse
They can't tell if it's rooted or not, unless it boots so there's no way they can know.
I wouldn't mention it unless they ask, but I can't condone lying.
They often reject warranty repairs when rooted.
Warranty is 12 months from the vendor Plus Samsung give a 24 month limited warranty .
jje
So, my DNA is outside of the warranty period (was provided with the phone after numerous issues with another phone model in January I had originally purchased last August) and yesterday, it appears that it managed to brick itself. I was running cm 10.2 ( without issue I might add), when yesterday morning, after being on a wireless charger all night, the battery drained from 100% to 0% in about half an hour while getting incredibly hot. The odd thing is, I couldn't find a software culprit during that time. Also, the phone basically started to trickle charge only, even when the phone was off. Thus, I waited about an hour with the phone off to charge it to 10% and bottled into TWRP to restore a recovery of a Sense ROM. Mid-recovery, the phone shut down instantly and since, I haven't been able to get it to charge (no light) after multiple attempts with different charging solutions and combinations of button presses. I have a new phone on order via my carrier contract upgrade, but I'd love to resuscitate this thing, if not just to get my data off that hadn't been backed up. Does this sound like a hardware issue (I.e. Bad battery) or do you guys think the phone bricked itself when it shut down during the restoration process? Any troubleshooting tips?
chances are hardware failure as it seems common lately on here lol and you can buy a phone with a bad screen and lose your info or jtag and lose your info or keep a pretty black and red paper weight either way unless it takes a full charge and you are luck to get recovery back up a good backup to take your out of luck enjoy your new device coming
t1gartist said:
chances are hardware failure as it seems common lately on here lol and you can buy a phone with a bad screen and lose your info or jtag and lose your info or keep a pretty black and red paper weight either way unless it takes a full charge and you are luck to get recovery back up a good backup to take your out of luck enjoy your new device coming
Click to expand...
Click to collapse
It seems that way. Been on the charger for 3 days with no luck. I think I'm going to order one of those case opening tools and see if I can remove the battery cable for a reboot.
My phone went black just after lunch despite having close to a full battery charge. I haven't been able to start it back up since. No response on holding down Power or touching the menu button.
Previously this has happened once or twice when the phone overheated. I was always able to get it back up after some time. This time however, I've gone so far as to disassembling the back cover and disconnecting the battery but to no avail. Charging it doesn't seem to do anything.
Any tips or should I consider this DOA?
Use your warranty
True, I could do that. But that would involve sending the complete phone to China with all my data on it.
Besides, warranty is kind of void after me opening the thing up and concluding that the battery isn't charging. Ordered a new one for $10.
Good luck