Hello. During cycling activity, a training reset occurs and data is not saved. Reset occurs spontaneously: maybe after 5km, or maybe after 70km. The watch vibrates and the training breaks.Has anyone encountered this problem, are there any ways to solve it?
Amazfit Bip S (firmware version 2.1.1.08)
Amazfit latest app with Play market 4.5.0-play from 06.16.20
Did not happen to me so far. Make sure you do not press the button by mistake.
Freejack77 said:
Did not happen to me so far. Make sure you do not press the button by mistake.
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The watch sits tight, even if I bend my wrist strongly, I can’t press the button
Hey
It happens the same to me and I haven't found the solution yet.
Sanbalzap said:
It happens the same to me and I haven't found the solution yet.
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Developer Response:
1)Hi there, Thank you for contacting Amazfit Customer Support. We apologize if the product caused you any inconvenience! Our team have aware of this problem and they are working on it. We will release a firmware to solve this problem soon. Please stay tuned. Thank you for your support! Regarding the reboot issue, would you please help do a test to check if it can be resolved? We will push a test firmware according to your User ID in recent days, in which case your watch will receive a notification to upgrade the watch. If you agree, please reply this email and tell us. Thanks for your cooperation and understanding!
2)We have received many feedbacks about the training breaks. So our technical team is handling this and we would optimize the version until the end of this month. Please kindly wait for the new version. Thank you for your cooperation.
Thank you for the update! Hopefully it will be fixed soon
Also had this issue 2 times, but never at indoor cycling. Today I got new FW, hopefully it is fixed.
Freejack77 said:
Also had this issue 2 times, but never at indoor cycling. Today I got new FW, hopefully it is fixed.
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Yesterday I drove 52km (~ 3 hours), the training was not interrupted. I will continue to test, I will write about the results after 10 workouts
Related
I just received this update and installed it immediately, April 1, 2017 security patch, I honestly don't know what's changed in this update.
Me too in belgium
Finally we get vibrations settings
Fix pairing issue on iPhone7 .
Source:
https://motorola-global-en-uk.custhelp.com/app/answers/prod_answer_detail/a_id/115582
deep purple said:
Fix pairing issue on iPhone7 .
Source:
https://motorola-global-en-uk.custhelp.com/app/answers/prod_answer_detail/a_id/115582
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Look at the bottom of the page, it says "Your watch is now updated with M1D64I"
That doesn't seem quite right..
Nick80835 said:
Look at the bottom of the page, it says "Your watch is now updated with M1D64I"
That doesn't seem quite right..
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Yes, the new build number is NWD1.171020.001.
This "Maintenance release note" has been published 28/10/2016.
Battery issue after update
Started facing battery issue after AW 2 update. I have read may of you are facing the same issue. Have been writing to motorola on twitter handle but they will respont that they will investigate the matter and reply. No reply so far. I think individually we wont be able to douch about the issue. Can every person on this forum who has been facing the same issue send me your email ids so we can put more pressure on these guys and get some positive response.
Here in India they have stopped providing any kind of service ( paid or free) for the watches that are out of warranty. The product we bought for 24000 INR is just waste and cant do anything about it.
Pl send me your email ids on [email protected] and will see hat best i can do to get it resolved.
Thanks
Sorry if I'm posting on the wrong area of the forum.
Hello Guys, My Stratos is pretty new(lesse than one week) and it was working fine until yesterday, during morning I received some notification for an upgrade and I executed(now its running 2.3.4). During the night I did my 2nd fully recharge, after remove from cradle I verified its not working properly.
Main problems
- Touchscreen is not responsive as used to be
- Screen is flicking
- Some menus like configurations and notifications are going up and down crazy.
I did some videos, but unfortunately as a new user of this forum I'm not allowed to post external URLs.
Thanks for any idea and help
Factory reset?
Thanks for your response, already tried Factory Reset. But keeps the same.
Willtl said:
Factory reset?
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Unless the manufacturer can offer any advice, might need to return it.
Screen flickering and ghost touches are either caused by dirty on screen or defect. If it's new then probably it's the second one...
I really hope I can found some solution by myself, If I had to return it to manufacturer I`ll probably have a great financial loss once I'm in Brazil and I`ll probably have to pay freight and taxes.
Thanks for your feedback.
Willtl said:
Unless the manufacturer can offer any advice, might need to return it.
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Thanks for your response. I have cleaned it many times... No luck
I was thinking about load any different ROM, Do you think it could help?
lfom said:
Screen flickering and ghost touches are either caused by dirty on screen or defect. If it's new then probably it's the second one...
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Did you finally solve it?
Ricklode said:
Did you finally solve it?
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Unfortunately NO.
After contact with manufacturer they asked me to ask support to seller.
The Seller, GearBest, asked me to return the product to China and after some review they would send me a new one, but with all transport and taxes under my account. I already had brazilian tax of 50% of the value when 1st one arrived.
So, this has become financially infeasible. it would not be worth it anymore. I decided to live with the problem never using the touch and using the device just to run.
You can try to unlock the bootloader and to flash newest stock or custom Rom
Has anybody checked out their timeline on Google Maps or any other apps such as sport activity tracking like Runkeeper?
Since I started using my UK bought CPH1919 last week, it appears there are GPS points missing so routes look like a lot of long straight lines as opposed to the actual directions I took.
I'm using the 'high accuracy' setting for location & so not sure what could be causing this issue but it's a big problem for me.
Has anyone else noticed this issue or got any thoughts?
Cheers.
I also noticed this recently but i have not investigated yet. Might be power savings ? Maybe we should try with power saving off to see if it solves the problem (and then get the issue to oppo)
I've turned off Smart Power Saver so now there are no battery efficiency settings set on my phone - will see how things go.
I have queried the issue with Oppo UK on Twitter but after 2 days, they have failed to reply.....
Still no better for me after toggling with the different battery settings as outlined above, as well as a new Maps update & phone firmware update!
And still no Twitter response from Oppo.......
Gamlus said:
I also noticed this recently but i have not investigated yet. Might be power savings ? Maybe we should try with power saving off to see if it solves the problem (and then get the issue to oppo)
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No response from Oppo, tried everything I could think of so took it back to the shop. They were non-the-wiser so I'm going back tomorrow to swap for another.
Fingers crossed it was just a bug in the one I had!
What version do you have? I had the green option, I'm now getting the black due to a delay in availability of the green.
Got the black version. Not sure the color is playing a part here but please do tell if the new unit is acting the same !
Kroy73 said:
I have queried the issue with Oppo UK on Twitter but after 2 days, they have failed to reply.....
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Can you please link me your tweet so i can back it up ? Maybe we should ask directly to the main oppo account.
I tried a private message via facebook to oppo france, they seem to be active.
Gamlus said:
Can you please link me your tweet so i can back it up ?
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https://twitter.com/Kroy73/status/1141743232289857536
Try that.
After some research, it seems the problem might not be related to oppo. Or at least not entirely.
https://android.stackexchange.com/q...tion-history-is-showing-an-incorrect-location
Gamlus said:
After some research, it seems the problem might not be related to oppo. Or at least not entirely.
https://android.stackexchange.com/q...tion-history-is-showing-an-incorrect-location
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Yeah, I'm aware of this issue, it doesn't really happen in my City but I have had occurrences. In fact, when I was tracking my parents recently while they were shopping in town, they were showing as 200 miles away!
The problem I've been facing is there aren't enough GPS points recorded so my true route is not recorded - most annoying when I go for a run & obviously all the timings are out. My previous Huawei phone didn't have a problem & even my Nokia N95 from 2007 was better than this!
UPDATE: new phone appears to be exactly the same so far......
I there anyone else having issues with location info??!
Ok. I tweeted the issue to the main Oppo account.
Link here if you want to add a comment : https://twitter.com/FabVonH/status/1146357518123393024?s=19
Gamlus said:
Link here if you want to add a comment : https://twitter.com/FabVonH/status/1146357518123393024?s=19
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Done, fingers crossed for a response!
Hi guys! I'm new to the forum, so I'd like first of all to introduce myself : I´m a 40 yo Portuguese guy with a soft spot for gadgets
Anyway, what brings me to the forum: I recently bought the Amazfit Stratos 3. I've noticed this annoying feature (or is it a malfunction?): Everytime I go running, I set up the watch to track the training, and every time, after 1,6 km, the watch stops training by itself. Is it suposed to be like that, or is there something wrong with the watch/settings? Thank you for all the help
Kevlar79
Kevlar79 said:
Is it suposed to be like that, or is there something wrong with the watch/settings? Thank you for all the help
Kevlar79
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Greetings from Germany!
The actual Firmware 4.2.6.0 seems to be buggy when it comes to activities with GPS. A lot of users here experienced some issues after updating to 4.2.6.0. Have a look in this thread and the pictures from winni21 if they are similar to your problems:
https://forum.xda-developers.com/showpost.php?p=82587745&postcount=5
We are waiting for a new fixed firmware for several weeks now. The only possible solution at the moment is to downgrade to 4.2.5.0. With 4.2.5.0 everything is runnig fine for me and other users. You have to unlock the bootloader to downgrade and you will lose your waranty with this step.
If you want to downgrade you can find the updater (downgrader) to 4.2.5.0 from saratoga here: https://forum.xda-developers.com/smartwatch/amazfit/fw-tool-stock-global-international-t4031153
Good luck!
1!
Radnerd said:
Greetings from Germany!
The actual Firmware 4.2.6.0 seems to be buggy when it comes to activities with GPS. A lot of users here experienced some issues after updating to 4.2.6.0. Have a look in this thread and the pictures from winni21 if they are similar to your problems:
https://forum.xda-developers.com/showpost.php?p=82587745&postcount=5
We are waiting for a new fixed firmware for several weeks now. The only possible solution at the moment is to downgrade to 4.2.5.0. With 4.2.5.0 everything is runnig fine for me and other users. You have to unlock the bootloader to downgrade and you will lose your waranty with this step.
If you want to downgrade you can find the updater (downgrader) to 4.2.5.0 from saratoga here: https://forum.xda-developers.com/smartwatch/amazfit/fw-tool-stock-global-international-t4031153
Good luck!
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First of all: Thanks for the reply! :good:
I've compared my issue with the one U mentioned (winni21), but it doesn't match my issue at all. Considering that I bought my unit a week ago, i´ll be hoping for a new FW update, because I don´t want to get a void warranty just yet. Anyway, i've trained today with my watch without the glitch: Ib trained with no goal setting, and the watch behaved "normally". Thanx for the help!
The update to 4.2.6 contains huge errors. All the tested outdoor activities don’t work with it. I have examined Run, Go, Hike, Biking.
After a short time it crashes. It shows senseless numbers (for instance a million of hours), then the data is lost. Newly starting it, this process repeats.
anyone have any solution for this?
blazzz_ said:
The update to 4.2.6 contains huge errors. All the tested outdoor activities don’t work with it. I have examined Run, Go, Hike, Biking.
After a short time it crashes. It shows senseless numbers (for instance a million of hours), then the data is lost. Newly starting it, this process repeats.
anyone have any solution for this?
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Yes roll back to 4.2.5.0 which work like a charm. i don't know if anyone has informed Amazfit i did not.
winni21 said:
Yes roll back to 4.2.5.0 which work like a charm. i don't know if anyone has informed Amazfit i did not.
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so you can roll it back to previous ROM version with factory reset or is there any other way to do it?
blazzz_ said:
The update to 4.2.6 contains huge errors. All the tested outdoor activities don’t work with it. I have examined Run, Go, Hike, Biking.
After a short time it crashes. It shows senseless numbers (for instance a million of hours), then the data is lost. Newly starting it, this process repeats.
anyone have any solution for this?
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Click to collapse
blazzz_ said:
so you can roll it back to previous ROM version with factory reset or is there any other way to do it?
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you can with unofficial way from saratoga thread here: https://forum.xda-developers.com/smartwatch/amazfit/fw-tool-stock-global-international-t4031153
just FYI i've sent an message to the support yesterday.
here is their answer:
ello There ，
Thank you for contacting Amazfit Customer Support. We apologize if the products caused you any inconvenience.
Our tech team have located the issue, please kindly wait in patience for the optimize in the next firmware update.
Thank you for your understanding.
If there is anything else we can help you with, please let us know! FYI. https://support.amazfit.com/us/ is Amazfit official support website, you can have FAQ, User Manual & Operation videos of Amazfit products.
Hope you have a good day!
Sincerely,
Kitty
Amazfit Support
Ok,.. hopefully they will fix this bug. But they didn't mention when it's gonna come this update eh? ;/
Funny,
It seems the update is no more published (it is no more found when I clic on check updates)
Something is coming?
I also got in touch with Amazfit support, they wrote me new rom will be released within a week!
I really hope it's true because I got my stratos 3 a week ago and still I was not able to record a single activity!!!
deframat said:
I also got in touch with Amazfit support, they wrote me new rom will be released within a week!
I really hope it's true because I got my stratos 3 a week ago and still I was not able to record a single activity!!!
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nice, to hear it! ...i can't wait anymore.. having the same problems all the time.
after a software update 4.2.7. i have still the same issue with GPS... do you also have guys??
In my case, the watch stops recording activities after like 5 min, No error message or anything.... I'm really unhappy with amazfit/Xiaomi.... Most of the tech related products I've bought in the last 4 years are from Xiaomi (inc. a stratos 2 that died after 18 months of use)... I'm really thinking that Xiaomi is no longer at the level they were a while ago or they say they are... Very disappointed... Let's see if this gets fixed or I just give up and buy something else
blazzz_ said:
after a software update 4.2.7. i have still the same issue with GPS... do you also have guys??
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Just had this issue with the 4.2.7 firmware, plus notifications never coming thru not impressed and no sign of an update from amazfit
Hello, impossible to find a gps signal on my amazfit stratos 3. Thanks, Toni.