My SM-G965U T-Mobile has unknown IMEI can I fix this? - Samsung Galaxy S9+ Questions & Answers

After a T-Mobile update to Android 10 One UI 2.0 my phone behaved oddly. It frequently lost data and network connection, whilst playing PUBG froze and restarted itself. I thought maybe it was because I was being a but abusive to the phone but then I realized my phone literally has IMEI status as unknown and now I cant connect to T-Mobile services at all. I got a new SIM card thinking a two year old SIM might be faulty ans the problems persisted. That didnt work so I cleared cache. Then factory resetted. Then cleared cache again and reset again. But to no avail . So now I have made an XDA account because I dont know what to do with my phone. Is it possible to restore my phone's IMEI? If so how?
P.S I did not tinker with this phone in anyway whatsoever like rooting and such.
Thank you XDA community. :highfive:

i think your phone was stolen, or you stole it. if you did not not root/custom rom, sorry but thats the only explanation. cheers
Sent from my Samsung Galaxy S9+ using XDA Labs

Related

Orange unlock - on VR12 but now I can't use mobile data :(

Hi,
I bought an unlock code from htcsimunlock.com today as I wanted to temporarily use a Vodafone SIM in my SIM-locked Orange HTC Hero.
I switched the SIMs and entered the unlock code. All seemed to be fine (code was accepted) so I then switched back to my Orange SIM.
Unfortunately I'm now not able to use mobile data I've checked my APN settings and they are all still present and correct. I'm using:
- VillainROM 12
- Radio 63.18.55.06PU_6.35.15.14
I can still make/receive voice calls and send/receive SMS messages. Does anyone know why my mobile data would be dead? I've heard of these symptoms for people who are still using a stock Orange ROM, but I'm using VR12.
Is there any way I can reinstate the SIM lock?
Can anyone help? Particularly anyone who has successfully unlocked their Orange Hero??
I'm in the same boat.. I was under the impression it was something to do with the fact I was tethering non stop last night and Orange have done something, But I'm showing a data connection, I just can't use it.
I'm getting E-Mails occasionally, But nothing else.
Yeah, sorry I forgot to mention:
I see the 3G (and sometimes H) icon with both up and down arrows flashing occasionally, but nothing meaningful seems to be getting downloaded. Any apps that require a data connection just timeout and/or fail because of a lack of data transfer.
Don't worry it's orange! I have a friend with no mobile data too! They told him it should be fixed by Friday.
And it just happened to coincide with me sim-unlocking my phone and switching temporarily to a Vodafone sim? Sounds like one hell of a coincidence.
Anyone else on orange having this problem?
japher said:
And it just happened to coincide with me sim-unlocking my phone and switching temporarily to a Vodafone sim? Sounds like one hell of a coincidence.
Anyone else on orange having this problem?
Click to expand...
Click to collapse
Maybe not. I do know that it is affecting a lot of users though. A quick search of Orange on twitter will confirm this. For you it could be a separate issue I guess?
Thanks very much for bringing this to my attention cambria83, fingers crossed it works itself out! :\
Thank You - It's been doing my head in all day this.
Same problem, switch to 2G and everything works fine.
-------------------------------------
Sent via the XDA Tapatalk App
same here. All day no 3G. Reformatted, wiped install 3 different ROM and same. DAMN! What a coincidence to test new ROM :-(.
LOL next time call orange before flashing again!most of the time its their problem unless you have flashed a new radio!
probably a stupid question but are the correct APNs in use?
Moved to Q&A as not Development
Apologies for posting in the wrong forum - completely forgot I was looking at the Development forum! Thanks for moving this pulser_g2.
Mobile data seemed to be fixed this morning I guess I was just really unlucky with the day I chose to buy an unlock code! Data connection is failing again this afternoon but this is almost certainly down to the Orange data network crapping out again.
Yup its down for me to, Orange are *immense*...
I also spent most of yesterday reflashing my backups and I thought I had broken it by playing around... Next time I think I will blame orange straight away.
captainstu72 said:
Yup its down for me to, Orange are *immense*...
I also spent most of yesterday reflashing my backups and I thought I had broken it by playing around... Next time I think I will blame orange straight away.
Click to expand...
Click to collapse
Yeah, just blame orange
I'm glad I went tmobile, but a little birdie suggested this downtime could be part of the merging of the networks where something went wrong, but this might be wrong...

[Q] "Can't connect right now. Try again later." or equivalent in stock, CM9 and CM10

[Q] "Can't connect right now. Try again later." or equivalent in stock, CM9 and CM10
Hi folks! Needing some help, please.
I've googled my problem a lot but couldn't find any working solution. Below is the detailed history.
I have recently bought a Samsung Galaxy S3 GT-i9300, cut my previous SIM, and used it for about four weeks with no problems. During this time, I rooted my phone, backed up the stock ROM, installed CM9 and afterwards CM10.
About a week ago, while using CM10, I switched off airplane mode after about nine hours and the signal power meter was empty. All the services related to my carrier (SMS, 3G, calls) were inoperative. I rebooted the phone, tried removing and reinserting the SIM, with no success.
I tried flashing the previous backups, also with no success, but noticed that while using the stock rom, the signal meter was full. This prompted me to access "Settings > Wireless (...) > More... > Mobile Networks > Network Operators", where to my surprise all the available carriers were listed. I did the same check in the rural area of my town, where I know my carrier does not work, and the cellphone correctly detected only the other three carriers.
These symptoms led me to believe that my cut sim could be the problem. I got a microsim from my carrier, but the problem persisted.
After this, I assumed the problem was software related, googled it and found some recommendations:
Complete wipe and backup restoration: this was not successful with stock, CM9 and CM10.
Complete wipe and stock ROM re-installation with Odin: also not successful.
Modem flashing with Odin: also not successful.
Firmware flashing with KIES: I put the cellphone in download mode and made the firmware recovery procedure from KIES. Also not successful.
Restoration of efs folder and IMEI related issues: I did not have backup of this folder, but the symptoms related to the problem in the posts I found always included the absence of IMEI. When I type *#06# in my phone, I can correctly see my IMEI, so I discarded this possibility. My carrier also informed me that my IMEI is not blacklisted.
I thought of getting a new microsim to rule out any SIM related issues, but still haven't done it.
Information regarding my phone:
Phone model: GT-i9300
Baseband version: I9300UBLG2
Firmware vesion when on stock (from KIES): PDA:LJ1 / PHONE:LI2 / CSC:LJ2 (ZTO)
Could someone please help me? I still have not tried the EFS folder troubleshooting, but the procedures I found were related to problems that did not show the same symptoms as mine. Do anyone have any suggestion? Please tell me if any more information is needed.
Thanks!
Why not just get a micro Sim to begin with....they don't cost anything and it saves a whole lot of hassle. My guess is the sim reader is damaged....IF and WHEN you decide to get a new micro sim, if it doesn't work then that could be the only cause and the service centre your only option. Seriously dude, next time to save yourself hassle....go an get a micro sim from your carrier, I wouldn't even think about hacking away at an old sim because I can't be bothered to walk to a Vodafone shop.
Sent from my GT-I9300 using xda premium
speedyjay said:
Why not just get a micro Sim to begin with....they don't cost anything and it saves a whole lot of hassle. My guess is the sim reader is damaged....IF and WHEN you decide to get a new micro sim, if it doesn't work then that could be the only cause and the service centre your only option. Seriously dude, next time to save yourself hassle....go an get a micro sim from your carrier, I wouldn't even think about hacking away at an old sim because I can't be bothered to walk to a Vodafone shop.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I have just come back from the carrier store, where I got a new SIM, and the issue persists. I also double-checked any IMEI blocking or problems with my services, and everything is ok.
Coincidentally, a Samsung consultant was around. He checked my phone and talked to Samsung tech support describing the issue.
They do not think it is related to the cutting of the SIM card for two reasons, the first being the ability to locate the carriers, the second being the fact that a visual inspection of the slot and the scratch marks on the SIM card do not indicate a broken or bent contact.
Obviously, he recommended that I send my phone to an authorized Samsung service center for maintenance.
I am still inclined to think it is a software related issue. I will, of course, send my phone to Samsung if it is case, but in the meantime I would like to try new procedures to bring back my phone's ability to connect to my carrier.
Suggestions?
Thanks in advance!
An additional information:
I tried checking my sim through some apps, to confirm there is no damage in the contacts. GalaxSim Unlock is able to detect my sim and correctly show my phone status as unlocked.
Any suggestions on tests?
Sent from my GT-I9300 using Tapatalk 2
Hello!
I'm having the same identical issue with my Lenovo S939. Could you, please tell me if and how you managed to resolve the issue?
Thank you very much!
change to gsm only ? full signal hehe
Cgbspender more info (what you do ect.)
exe98123q said:
change to gsm only ? full signal hehe
Cgbspender more info (what you do ect.)
Click to expand...
Click to collapse
Hi!
I bought S939(not completely new), which from what I understand is not a device that's created for the European market. In order to make it function, I believe that the device was rooted\modified. Now, I can perfectly use it to go on the internet, make photos ecc, but when I put my SIM , I'm unable to "catch" the network of my provider. A message "Can't connect right now. Try again later." appears. I can save numbers on the SIM, for example, but unable to register on the network.
Also on the main screen, I can see writter "Invalid IMEI".
Thanks!
no backup imei ? try flash stock, should repare imei (i think) - but i have phone with mediatek and cant flash (get error)
Was the issue ever resolved, I'm having same problem with my i9300 on virgin mobile. My phone works fine on giffgaff.
ldyte1 said:
Was the issue ever resolved, I'm having same problem with my i9300 on virgin mobile. My phone works fine on giffgaff.
Click to expand...
Click to collapse
Inactive sim?
Beamed in by telepathy.

Phone not Allowed MM#6

Hi,
After using a CL purchased At&T Galaxy S3 for 14 days, the phone now says "Phone not allowed MM#6", and does not allow any calls.
I verified the IMEI number with T-Mobile and AT&T and the number is not Blacklisted / Reported Stolen (had to confirm this before I tried anything). AT&T even gave me an unlock code for the phone (no use, as the phone is already unlocked through UMTS/Debug Screen/......./Network Lock settings).
I have also refreshed the IMEI data.
Any advise on how to get rid of this message.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
neerajyadav86 said:
Hi,
After using a CL purchased At&T Galaxy S3 for 14 days, the phone now says "Phone not allowed MM#6", and does not allow any calls.
I verified the IMEI number with T-Mobile and AT&T and the number is not Blacklisted / Reported Stolen (had to confirm this before I tried anything). AT&T even gave me an unlock code for the phone (no use, as the phone is already unlocked through UMTS/Debug Screen/......./Network Lock settings).
I have also refreshed the IMEI data.
Any advise on how to get rid of this message.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Hi, I also have been having the same problem with a Samsung Galaxy Note (first version), I bought used. I have confirmed that mine wasn't blacklisted with T-Mobile. Another indication that it is not blacklisted is if the phone "comes back" to the network. I would at times get the MM#6 error and my phone would not see the network.. Luckily in about 1-2 hours my phone would magically connect back to T-Mobile.
I talked this over with T-Mobile and they believe in my case it is probably the phone. I had to clean the SIM contacts to see if that made a difference (didn't really). I am running ICS on the phone and it is rooted and unlocked. I am also using the TMART extended battery..
What seems to help me a bit is going into Titanium Backup and under Batch Actions , going to MANIPULATE DATA and then CLEAR CACHE for USER & SYSTEM APPS and then reboot the phone. I also take the battery out for a minute or two after I clear cache. Mine started happenign when I started using the T-MART extended battery so it is possible that my phone is getting pretty hot, but I am just speculating. After doing this, my phone typically comes back and I have fully connectivity.
According to T-MOBILE if the phone isn't blacklisted, and the SIM card works in another phone (mine did) it could the SIM card contacts. Since they think the phone is having trouble reading the SIM card. Hope this helps.
same problem
---

[Q] "Not registered on network" - Tried everything

Hello all,
To put my issue simply, I am receiving the "Not registered on network" error on my phone. I have tried many things to resolve it and to help narrow down the possible problems, I will explain my situation and what steps I have taken to try to resolve it. I appreciate you taking the time to read my detailed explanation in advance, as I wish to be as clear and informative as possible.
My phone is an unlocked Australian Galaxy S3 (GT-I9300). I bought it about 6 months ago and about two months ago had some issues with the display come out of the blue. I was able to get this issue resolved through my warranty. When I received the phone back though, I thought it was all working fine but then I noticed I couldn't send SMSs or make calls as my phone wouldn't connect to my phone network (Vodafone). I tried reboots, hard reboots, restoring backups, using a different SIM card (from a different carrier) and I still couldn't get it to work.
During this process of trying to fix it myself, I rooted the phone. So when I realised I couldn't fix it and it could possibly be a hardware issue, I sent it back to be fixed under warranty. Unfortunately my warranty was voided when I rooted the phone, even though it was broken before I rooted it.
So a few days ago I received my phone back again and spent about 6 hours trying to fix it. Here's what I tried...
I tried to flash the latest Australian firmware (XSA) which is the same as the one I initially had when I purchased the phone. I tried factory resets, different firmware flashes, custom ROMs, different modems etc. None of this worked. I thought I had found my solution when I stumbled across ARIZA's patch, but event this did not solve my problem.
The really strange thing is I can occasionally connect to the network and if I try repeatedly, I can sometimes get an SMS to send. I've checked my SIM is clean (I've tried another SIM anyway) and everything seems fine.
My IMEI number is still intact and isn't blacklisted. I've tried restoring backups from when it was working (before I got it "fixed" the first time) and that's not worked. The current status of my phone is:
ROM: Omega v5.0
Version: 4.2.2
Baseband: I9300XELLA
Network: vodafone AU (sometimes shows as Unknown)
Mobile Network State showing as "Disconnected", except in rare moments
IMEI and Serial intact
I've tried all I can think of and all the suggestions I can find on the Internet. I'm hoping someone here will have some suggestions for things I can try. I'd really like to fix this issue as I've been without my phone for months. I'm thinking it could be a hardware issue, but want to make sure I've exhausted all options I can try myself first before trying to get a place to repair it. As my warranty is void, I'm not sure how easy this will be.
Thanks in advance for your time and suggestions,
Jay.
.:Jay:. said:
Hello all,
To put my issue simply, I am receiving the "Not registered on network" error on my phone. I have tried many things to resolve it and to help narrow down the possible problems, I will explain my situation and what steps I have taken to try to resolve it. I appreciate you taking the time to read my detailed explanation in advance, as I wish to be as clear and informative as possible.
My phone is an unlocked Australian Galaxy S3 (GT-I9300). I bought it about 6 months ago and about two months ago had some issues with the display come out of the blue. I was able to get this issue resolved through my warranty. When I received the phone back though, I thought it was all working fine but then I noticed I couldn't send SMSs or make calls as my phone wouldn't connect to my phone network (Vodafone). I tried reboots, hard reboots, restoring backups, using a different SIM card (from a different carrier) and I still couldn't get it to work.
During this process of trying to fix it myself, I rooted the phone. So when I realised I couldn't fix it and it could possibly be a hardware issue, I sent it back to be fixed under warranty. Unfortunately my warranty was voided when I rooted the phone, even though it was broken before I rooted it.
So a few days ago I received my phone back again and spent about 6 hours trying to fix it. Here's what I tried...
I tried to flash the latest Australian firmware (XSA) which is the same as the one I initially had when I purchased the phone. I tried factory resets, different firmware flashes, custom ROMs, different modems etc. None of this worked. I thought I had found my solution when I stumbled across ARIZA's patch, but event this did not solve my problem.
The really strange thing is I can occasionally connect to the network and if I try repeatedly, I can sometimes get an SMS to send. I've checked my SIM is clean (I've tried another SIM anyway) and everything seems fine.
My IMEI number is still intact and isn't blacklisted. I've tried restoring backups from when it was working (before I got it "fixed" the first time) and that's not worked. The current status of my phone is:
ROM: Omega v5.0
Version: 4.2.2
Baseband: I9300XELLA
Network: vodafone AU (sometimes shows as Unknown)
Mobile Network State showing as "Disconnected", except in rare moments
IMEI and Serial intact
I've tried all I can think of and all the suggestions I can find on the Internet. I'm hoping someone here will have some suggestions for things I can try. I'd really like to fix this issue as I've been without my phone for months. I'm thinking it could be a hardware issue, but want to make sure I've exhausted all options I can try myself first before trying to get a place to repair it. As my warranty is void, I'm not sure how easy this will be.
Thanks in advance for your time and suggestions,
Jay.
Click to expand...
Click to collapse
Return to a stock rom and use triangle away to reset the counter, retry with your provider, they may let it slide that you've previously tried.
It would appear that you've already tried everything.
Return to stock and update via OTA, remove root, remember to use triangle away, I personally haven't had to do it but i would imagine that it needs root privileges to complete so thinking about it i would say to use triangle away first.
Hope you get it sorted.
dladz said:
Return to a stock rom and use triangle away to reset the counter, retry with your provider, they may let it slide that you've previously tried.
It would appear that you've already tried everything.
Return to stock and update via OTA, remove root, remember to use triangle away, I personally haven't had to do it but i would imagine that it needs root privileges to complete so thinking about it i would say to use triangle away first.
Hope you get it sorted.
Click to expand...
Click to collapse
Hey,
Thanks for the quick response.
I doubt they would let it slide as I had a pretty long back and forth with them trying to get them to fix the phone or at least send it back to me without charging me for the shipping costs and that didn't end in my favour. I'm sure they'd remember that they already rejected it due to it being modified and would just blame the rooting for the issues.
I'm thinking I might just reset it all to stock, reset the counter and at least ask. If not, I'll try to find a repair shop who will take a look. Thanks for the suggestion. I'm still open to any other ideas people might have which I can try from my end.
Thanks,
Jay.
Starting point would be correct firmware modem and CSC for your location and network .
Flash your original rom .
Check
http://forum.xda-developers.com/showthread.php?t=1978840
jje
JJEgan said:
Starting point would be correct firmware modem and CSC for your location and network .
Flash your original rom .
Check
http://forum.xda-developers.com/showthread.php?t=1978840
jje
Click to expand...
Click to collapse
Hey,
Thanks for the suggestion. I believe I have tried this by downloading the latest firmware from SamMobile and flashing that through Odin, but I haven't tried it through Keis, so I guess I'll give that a go.
I'll let you know how it goes.
Thanks,
Jay.
Me too. I've an i9305 (S3 LTE) and i've tried every tutorials on internet and so far nothing: always the same issue "not registered on network". In case you solve the issue please let me know. I'll do the same. Txs
I've tried to connect my phone using Keis and it just seems to say "Connecting..." forever. I've tried running the connection troubleshooter and that just seemed to re-install the drivers but not actually fix the issue. I still can't get Keis to even connect to my phone.
Any ideas on why this would be? Or other suggestions I can try for my initial problem?
Thanks,
Jay.
As an update to this, it seems I've tried everything I can on my end to fix it to no avail. I believe it must be a hardware issue and have dropped it into a phone repair centre. I'm hoping they will be able to find the problem and fix it.
I'll let you know how it goes.
Another update to this, I received a response from the repair centre. They said:
"...we took it all apart and checked all connections and serviced it.
Once we put it back together we tested it with Vodafone and Optus sim cards. Both sims had service and were able to connect to the internet as well."
After I asked for more details on what they did to try and help me determine what the problem was, they said:
"The phone looked 100% fine inside, no signs of water or any other damage. Sometimes electronic devices can be a bit temperamental, maybe the fact that we undone and cleaned all connections it's booted it back to life."
So I'm going to pick it up tomorrow, but it sounds like it's all sorted now. So not it's not 100% clear what the issue was, but to anyone having this same problem who has tried everything like I did, it is likely a hardware issue. Your best bet is probably to try a repair shop (assuming your warranty won't cover the problem).
Thanks to those who offered suggestions and good luck to those with the same problem.
Do please tell us if it worked because i'm tempted to do the same as you did before selling it on ebay as faulty for parts. PLEASE ANSWER US BACK AFTER TESTING IT an entire day. THANK YOU A LOT!
Does it work properly now? Thanks - Please reply.
Not sure if it is exactly the same problem but I remember getting that msg when i was on Telstra and I'd installed a new ROM - I went to the Telstra site and got them to send an activation msg that reset my provider info. It didn't seem to matter for phone calls but I wasn't getting any connection to do with data until I 'ran' the msg they sent.
Hi I had this issue with my gs2..what I did was flash the right modem and restore efs thats how I solved my problem..hope this helps..
Sent from my GT-I9100 using xda premium
ichigo200 said:
Hi I had this issue with my gs2..what I did was flash the right modem and restore efs thats how I solved my problem..hope this helps..
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Txs for help but I don't have the backups of my efs folder... so I think it is useless therefore i am going to sell it on ebay as faulty for parts. Unfortunately! I love my i9305!
You should probably do some more searching on site - there are a number of things to do, including getting a service centre to fix it. Be cheaper than a new phone. Is it an i9300 or ann i9305?
pmmfilipe said:
Txs for help but I don't have the backups of my efs folder... so I think it is useless therefore i am going to sell it on ebay as faulty for parts. Unfortunately! I love my i9305!
Click to expand...
Click to collapse
Ask a service centre for a fix price first .
jje
Homervy She
Journyman16 said:
You should probably do some more searching on site - there are a number of things to do, including getting a service centre to fix it. Be cheaper than a new phone. Is it an i9300 or ann i9305?
Click to expand...
Click to collapse
It's a i9305 and I've tried everything, every tutorials on internet without success so far. I am tired of the situation and also very disappointed therefore I think i will sell it as faulty. As it regards to a repair center, near my area it's very difficult to find someone who can fix it.
For me it seems my connection is still intermittent when using my Vodafone SIM on my S3 (and the same for another Vodafone SIM I tried on this phone) whereas both SIMs work fine on other phones.
I then tried a Telstra SIM on my S3 and it worked fine. So it seems I have a weird problem with my phone where the combination of the S3 and Vodafone doesn't work, but other phones or other SIMs do work.
I think I'm just going to try changing carrier (I've been meaning to anyway) since it seems their SIMs work in my phone.
Really not sure what is causing this issue, but I'm at the point where I just want it fixed and I don't really care how. Hope you find out how to solve your issue.
How is your phone right now? Im also having the same problem. It always say 'not registered to network' everytime i make a call. This happens whenever i turn on the flight mode, then turning it off.. i have a strong signal and i can use the internet provided by my network but i cant make a call or text.. people cant also reach my number. I sent this already to samsung service ctr and they changed the board but its still there whenever i access the flight mode..
caloyski072885 said:
How is your phone right now? Im also having the same problem. It always say 'not registered to network' everytime i make a call. This happens whenever i turn on the flight mode, then turning it off.. i have a strong signal and i can use the internet provided by my network but i cant make a call or text.. people cant also reach my number. I sent this already to samsung service ctr and they changed the board but its still there whenever i access the flight mode..
Click to expand...
Click to collapse
Hi...the same, no solution so far. I am actually selling it on ebay for parts. I simply gave up.

LG G5 WiFi Greyed After Update

Hey guys!
As the titles says, I updated my G5 H831 (Canada, Fido) yesterday and the wifi stopped working. The slider is greyed out and will not turn on. When I tap the slider to enable wifi it slides over, but after exiting the settings app and reopening, it reverts to the greyed out off position. I've already tried and factory reset, battery pulls etc. Does anyone have any info on this or have had similar experiences?
Have you tried turning it on with O.K Google? If its set up try saying: "O.k Google, turn on Wifi" ?
I've tried turning it on in settings, notification menu and with "Okay, Google" to no avail. I'm hoping this will be fixed in the next update if it isn't a hardware issue.
I have had that kind of issue last year with my previous phone.
Have you restored your data with titanium backup?
Edit : your model can't be root so I think you didn't restore...
Envoyé de mon LG-H850 en utilisant Tapatalk
panzerjager198 said:
I've tried turning it on in settings, notification menu and with "Okay, Google" to no avail. I'm hoping this will be fixed in the next update if it isn't a hardware issue.
Click to expand...
Click to collapse
Sounds silly to wait for an update for a pretty necessary feature on a smartphone (unless you're lucky and have unlimited data?). Just replace the device under warranty- LG warranty lasts for 1 year. It definitely sounds like some sort of defect. Have you tried factory resetting? Always factory reset if you find an unexpected problem, or at the very least, the system cache partition.
Not sure what build your variant updated to, but I'm at the May 12A update on Verizon with no such issues
ryanpm40 said:
Sounds silly to wait for an update for a pretty necessary feature on a smartphone (unless you're lucky and have unlimited data?). Just replace the device under warranty- LG warranty lasts for 1 year. It definitely sounds like some sort of defect. Have you tried factory resetting? Always factory reset if you find an unexpected problem, or at the very least, the system cache partition.
Not sure what build your variant updated to, but I'm at the May 12A update on Verizon with no such issues
Click to expand...
Click to collapse
I tried a full factory reset (wipe all partitions). My phone is the Canadian Fido vatiant (unlocked,) and I have unlimited data with WIND here. Not sure how to go about getting a replacement device through warranty as Fido considers getting a phone unlocked voiding their warranty.
panzerjager198 said:
I tried a full factory reset (wipe all partitions). My phone is the Canadian Fido vatiant (unlocked,) and I have unlimited data with WIND here. Not sure how to go about getting a replacement device through warranty as Fido considers getting a phone unlocked voiding their warranty.
Click to expand...
Click to collapse
Didn't know you unlocked it. If it came unlocked, though, LG would be the ones to warranty it. Idk what Fido is, but it's an LG issue.
Fido is just a carrier here in Canada. How do I go about getting the LG factory warranty?
Update:
So I tried turning WiFi on again out of habit. Lo and behold it turned on! Not entirely sure what caused it to stop working (or start working again, for that matter) but it's working now. I'd still like to figure out why it quit but I'm not too sure how to go about doing that.
I see its working for you again, but just in case you run into issues in the future, Fido should be able to direct you to the LG Warranty process for you. I've had a few warranty issues in the past 5+ years with my Verizon carrier and I just call them and they set up shipment for me .
Anytime I've done it, they overnight me a refurbished phone, but idk if that's a Verizon thing.. they definitely send it to LG for warranty, but idk if most people have to wait for repairs and my carrier is just cool and will give you the refurbished one.
panzerjager198 said:
Update:
So I tried turning WiFi on again out of habit. Lo and behold it turned on! Not entirely sure what caused it to stop working (or start working again, for that matter) but it's working now. I'd still like to figure out why it quit but I'm not too sure how to go about doing that.
Click to expand...
Click to collapse
Hello
I have the same problem
What works? :crying::crying::crying::crying:
I could not do anything
I changed ROM software with LG-up, but now, more battery consumption and only lasts 3 hours
please help me :crying::crying::crying::crying:
my phone is lg g5 h860 TWN version
Please link the original ROM Taiwan, give me:crying::crying:
3mehdi said:
Hello
I have the same problem
What works? :crying::crying::crying::crying:
I could not do anything
I changed ROM software with LG-up, but now, more battery consumption and only lasts 3 hours
please help me :crying::crying::crying::crying:
my phone is lg g5 h860 TWN version
Please link the original ROM Taiwan, give me:crying::crying:
Click to expand...
Click to collapse
http://pkg03.lime.gdms.lge.com/dn/d...1475312305&h=a4f50603d61185520415b33456ef7bac
What solved this for me was removing the sim card and turning on the phone without it. As soon as there was no sim card in the phone the MAC address returned to normal and wifi worked again. I put the sim card back in and it continued to work perfectly.
Phrillhouse said:
What solved this for me was removing the sim card and turning on the phone without it. As soon as there was no sim card in the phone the MAC address returned to normal and wifi worked again. I put the sim card back in and it continued to work perfectly.
Click to expand...
Click to collapse
I tried what you said and it didnt work for me. This never happen till i updated my rs988 recently.
I too have the same problem on my LGG5. I tried everything to get the WiFi button to work. I took it into Rogers and they sent it to get repaired and when I got it back it worked for 10mins. It went back to being grayed out as soon as I started to reinstall my stuff on the phone. So they sent it to get repaired again. I think that since I've been without a proper phone now for 1 month that if I get it back and it doesn't work that I will have to try and get LG to replace it. After all the phone is only 3 months old. Has anyone else managed to get them to replace the phone without difficulty?

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