Related
Hi all, sorry my first post is asking for help, but I'm lost on this one.
It doesn't happen all the time, but I randomly get a dead spot on the bottom right corner of my phone.
It happens when I touch the app drawer, and the L key when I'm texting. It only randomly acknowledges I touched the screen.
Restarting the phone usually helps, but does that mean it's software or hardware?
Should I have it replaced?
Stock VZW Note II, no apps installed.
Ty for any and all help.
-edit-
It was replaced for a bad digitizer.
When using Multitouch visibility test, if you put more then 4 fingers on the screen, it locked up the phone requiring removal of the battery.
Perhaps instead of software, could it be heat?
It sounds like a dead/dying pixel to me. If it is only there on certain screens, then probably not, but if its there on say the boot screen or something, then I'd take it back.
silhet ingliil
I'm sorry I should have been more specific.
It's not a screen blemish.
It's when I go to tough the screen.
Like if I hit the L key on the keyboard during a text message, it will only register a touch like 50% of the time.
Or if I touch the app drawer, I have to hit it multiple times to open it up.
The actual screen is perfect, no dead or stuck pixels at all.
LiTDiE said:
I'm sorry I should have been more specific.
It's not a screen blemish.
It's when I go to tough the screen.
Like if I hit the L key on the keyboard during a text message, it will only register a touch like 50% of the time.
Or if I touch the app drawer, I have to hit it multiple times to open it up.
The actual screen is perfect, no dead or stuck pixels at all.
Click to expand...
Click to collapse
I'd return to Verizon, especially if you're not rooted so it won't be any trouble returning to stock etc.
It's probably mildly annoying to you now and it's only going to get worse over time. If there's no physical damage to the phone I don't see them giving you any trouble.
phind123 said:
I'd return to Verizon, especially if you're not rooted so it won't be any trouble returning to stock etc.
It's probably mildly annoying to you now and it's only going to get worse over time. If there's no physical damage to the phone I don't see them giving you any trouble.
Click to expand...
Click to collapse
No damage at all, and I actually went through 3 screen protectors before I figured out it wasn't them.
Kinda bummed I have to drive 45 miles to return this damn thing though.
LiTDiE said:
No damage at all, and I actually went through 3 screen protectors before I figured out it wasn't them.
Kinda bummed I have to drive 45 miles to return this damn thing though.
Click to expand...
Click to collapse
You don't. Call VZ and they will ship you another and give you a prepaid box to ship the old one back in.
TonikJDK said:
You don't. Call VZ and they will ship you another and give you a prepaid box to ship the old one back in.
Click to expand...
Click to collapse
I actually called them, and they told me to just take it back to the store in case the replacement has issues.
Which is troubling to hear.
I have a youtube video demonstrating the problem, but I won't let me post it so ohwell.
Will have to wait til I get 10 posts.
Basically, using multitouch visibility test, I roll my finger around the bottom right corner while never lifting it off, and it won't recognise my trying to touch the specific spot.
After I life my finger and move it around the screen it will recognise the spot. It's very random.
Here's the video.
http://www.youtube.com/watch?v=SGl9RoBLpjA
-edit-
The youtube tags aren't working?
So what do you all think?
Hardware or software?
After further messing around in Multitouch Visibility test, I can replicate this all over the screen, but it's easiest to do at the bottom right corner where L shows up on the keyboard.
Do u have a case with any magnets on it?
Sent from my SCH-I605
Jay A whY said:
Do u have a case with any magnets on it?
Sent from my SCH-I605
Click to expand...
Click to collapse
That would only affect the S-Pen, from what I understand.
Jay A whY said:
Do u have a case with any magnets on it?
Sent from my SCH-I605
Click to expand...
Click to collapse
Nah, it was a bad digitizer they said.
Whenever you put multiple fingers on screen, it would lock up, and require yanking the battery to reboot.
When you notice this are you holding the S-pen? I noticed if you get the pen near the screen (close enough for air hover to work) that the screen and buttons quit working to touch. For a little while I thought the home button was having problems, turned out the way I was holding the pen would result in it being placed near the screen when I hit the button.
Wyatt W.
edit:see this was taken care of
wyatt57350 said:
When you notice this are you holding the S-pen? I noticed if you get the pen near the screen (close enough for air hover to work) that the screen and buttons quit working to touch. For a little while I thought the home button was having problems, turned out the way I was holding the pen would result in it being placed near the screen when I hit the button.
Wyatt W.
edit:see this was taken care of
Click to expand...
Click to collapse
The main reason I noticed it was when I was texting.
Whenever I went to type words like sleep, or talk, they would be missing the letter L.
Or when I would go to open the app drawer, and it would only work half the time.
All while the pen was in the phone.
The lockup doesn't sound normal but as far as dead spots if you have a screen protector on have you tried removing it? Marginal screen protectors will cause touch input issues.
Took the dive today only to have a defective touch screen. The left part of the screen is not very responsive. I couldn't test in detail before purchasing the unit because I couldn't find any "secret code" to launch the internal test program. Returning the unit but can only get the replacement next Wednesday, plus one screen protector burnt! :crying: I guess it is pure bad luck. If anyone knows the secret code, please post.
For buyer to be, please check in detail the touch screen before buying one. Quite a few had some sort of problem with the touch screen. In order to have a better picture, I'm doing a poll to see how many had a defective touch screen.
earthman5678 said:
Took the dive today only to have a defective touch screen. The left part of the screen is not very responsive. I couldn't test in detail before purchasing the unit because I couldn't find any "secret code" to launch the internal test program. Returning the unit but can only get the replacement next Wednesday, plus one screen protector burnt! :crying: I guess it is pure bad luck. If anyone knows the secret code, please post.
For buyer to be, please check in detail the touch screen before buying one. Quite a few had some sort of problem with the touch screen. In order to have a better picture, I'm doing a poll to see how many had a defective touch screen.
Click to expand...
Click to collapse
Before you leave the store enable developer settings and then enable show touches and then I guess press all over the screen lol
Sent from my VS980 4G using Tapatalk 4
imucarmen said:
Before you leave the store enable developer settings and then enable show touches and then I guess press all over the screen lol
Sent from my VS980 4G using Tapatalk 4
Click to expand...
Click to collapse
Good idea, will do that when I go to the store to get my replacement unit. :good:
quick question. I haven't been able to find the answer to this, is their an option or a mod to completely disable and remove the second screen?
a way that would allow that portion to just be a part of the actual screen. Thanks in advance!
You can disable it, entirely, within the settings menu. Unless there is a root/xposed solution, you cannot use it to extend the primary display area.
Sent from my LG-H900 using Tapatalk
I don't see the 2nd Screen as being a part of the same digital screen as the main screen, so although you can disable the 2nd Screen, I doubt it could ever be a part of the main screen.
Screens are separate. Different resolutions ect. Plus the front cameras takeout 1\4 of the space so stuff would look funny.
It's one giant screen, there isn't v really a "2nd screen."
Sent From My LG V10
Techically a 6 inch phone
As mentioned in the TWRP thread, when you boot TWRP you see that it is more like one big screen ?
YrrchSebor said:
As mentioned in the TWRP thread, when you boot TWRP you see that it is more like one big screen
Click to expand...
Click to collapse
really? it even occupies the camera area as well?
drago10029 said:
really? it even occupies the camera area as well?
Click to expand...
Click to collapse
no, the upper left corner where the cameras are looks like a small rectangular chunk taken out of the screen lol.
YrrchSebor said:
no, the upper left corner where the cameras are looks like a small rectangular chunk taken out of the screen lol.
Click to expand...
Click to collapse
Ooh lol that's not good
drago10029 said:
Ooh lol that's not good
Click to expand...
Click to collapse
haha yeah, but at least recovery works, so it's basically a cosmetic issue. of course i'm on the official 6.0 update, so I can't even boot recovery right now
If interested, not sure if Amazon UK have made a mistake, but the smart view case is on for just over £10, currently only the black version is available to order but not due until next week.
of course ordered one as have used the one for the mate 10 pro and find its a good case
walkerx said:
If interested, not sure if Amazon UK have made a mistake, but the smart view case is on for just over £10, currently only the black version is available to order but not due until next week.
of course ordered one as have used the one for the mate 10 pro and find its a good case
Click to expand...
Click to collapse
Yep I ordered one also and I received it today, they got the stick in early, great case for a great price
ramheer said:
Yep I ordered one also and I received it today, they got the stick in early, great case for a great price
Click to expand...
Click to collapse
mine finally arrived today, enquired why when it was on prime delivery it took 3 days after dispatch to arrive, and they advised depends where it was at time of order, so they gave me an extra months prime for the delay
but as with the mate 10 pro case, it well worth the price
So am I right in thinking always on display doesn't work with the half of the screen that is visible through the case?
deezle said:
So am I right in thinking always on display doesn't work with the half of the screen that is visible through the case?
Click to expand...
Click to collapse
i don't use always on display
Does it offer any camera protection or is it flush with the camera?
deezle said:
So am I right in thinking always on display doesn't work with the half of the screen that is visible through the case?
Click to expand...
Click to collapse
Yep it's strange, what's the point in having a clear section when 2 seconds after closing the case, the AOD turns off?
Seems like a software fix is required on this as it seems to defeat the purpose of the case design.
DaveP2611 said:
Yep it's strange, what's the point in having a clear section when 2 seconds after closing the case, the AOD turns off?
Seems like a software fix is required on this as it seems to defeat the purpose of the case design.
Click to expand...
Click to collapse
because you can see anyone calling and answer or dismiss them, see alarms and cancel these.
True but the marketing images shown certainly give the impression that the screen will be displayed with time/notifications etc, not be there briefly for 2 seconds and disappear.
Agreed, great case but having the aod stay on, umm, always would be great
If you close the case, then hit the power button, the AOD will stay on. Only just discovered this, so not sure how long it stays on for - it's been 3 minutes so far... I've set the screen sleep to 10 minutes, so it might go off then. Not sure how I set the screen not to sleep at all, as it wasn't an option in the settings?
JC12345 said:
If you close the case, then hit the power button, the AOD will stay on. Only just discovered this, so not sure how long it stays on for - it's been 3 minutes so far... I've set the screen sleep to 10 minutes, so it might go off then. Not sure how I set the screen not to sleep at all, as it wasn't an option in the settings?
Click to expand...
Click to collapse
It only stayed on for about 5 minutes, which isn't really that useful. That is a bit of a design-flaw in the software. The AOD works fine with no flip cover, but becomes Sometimes On Display when used with the flip cover. Not the end of the world, but annoying. I'm trying some 'screen always on' apps to see if they can help, but so far, no joy.
Did somebody find a solution to this problem?
DaveP2611 said:
Yep it's strange, what's the point in having a clear section when 2 seconds after closing the case, the AOD turns off?
Seems like a software fix is required on this as it seems to defeat the purpose of the case design.
Click to expand...
Click to collapse
problem to your issue is, you gota enable feature called allways on display notification. When that is enabled it will adjust it's display to show on side at right or whever the window/transparent box is.
Jake.S said:
problem to your issue is, you gota enable feature called allways on display notification. When that is enabled it will adjust it's display to show on side at right or whever the window/transparent box is.
Click to expand...
Click to collapse
Yes it does that, BUT after about 5 seconds the display goes off, until you either open the case or press the power button. IMO the display should stay on in the little window to the right.
Just had mine delivered.
Cover doesn't settle flat on the screen. I suspect it may be because I have a tempered glass screen cover (Spigen).
I like the case (looks smart) but I'm not convinced I want to take the protector off. Will see if it settles over the next few days.
Similar issues here, when closing the case the screen goes off.. If I power it on then it stays on for the 2 min duration where the "auto screen off" is set. I'd expect that to be overridden by the "always display information" setting. And it seems to work perfectly well without the case attached / kept open.
I have also removed the screen protector which was on when I got it, seems redundant now I have a case, and attracts a lot of fingerprints too... but that has made no difference.
Really disappointed this doesn't work.. had smart cases on the last couple of HTC's and this looked like a step up, but in fact it does less, as the notification range is more limited.
I wonder if the case covers the sensor.. because if I let the screen go off with the case open, then the screen stays on correctly..
Jake.S said:
problem to your issue is, you gota enable feature called allways on display notification. When that is enabled it will adjust it's display to show on side at right or whever the window/transparent box is.
Click to expand...
Click to collapse
Yeah, as another poster states, this is not true. I have AOD on and the display still goes off when case cover is closed. Very annoying. Guess I'll be returning this case.
So I'm watching youtube on the dual screen using landscape and I want to sleep the main screen so i touch sleep main screen option on the dual screen tab tool, it shows a prompt saying main screen will dim to save battery and swipe to dismiss. I dont touch or swipe anything and the prompt swipes itself away and screen undims or sometimes doesn't even dim. This is also the case with Call of duty mobile, when I'm playing the game in battle royal mode the mini map enlarges randomly even if I don't touch it, and the voice chat options will engage and open without me touching those as well. Anyone else has this problem? Any solutions?
I could have sworn I saw a post earlier about ghost touches, though I can't seem to find the thread it was in at the moment.
I've been using the phone heavily since I got it on April 1st, and I have not experienced this issue at all.
Any chance you had an LG phone prior to this and used LG Switch to transfer over all of your stuff?
I've read reports here that doing so can cause some pretty serious battery drain and/or lag issues, so there could be other bugs as another side-effect.
Have you tried a factory reset?
Mejilan said:
I could have sworn I saw a post earlier about ghost touches, though I can't seem to find the thread it was in at the moment.
I've been using the phone heavily since I got it on April 1st, and I have not experienced this issue at all.
Any chance you had an LG phone prior to this and used LG Switch to transfer over all of your stuff?
I've read reports here that doing so can cause some pretty serious battery drain and/or lag issues, so there could be other bugs as another side-effect.
Have you tried a factory reset?
Click to expand...
Click to collapse
Yeah I think I read that thread. I haven't tried a reset since I already used so much data to download apps and don't want to setup the phone again. I did use the google cloud restore for my contacts and I also had the t mobile April security update. Mejilan can you tell me if you can put your main screen to sleep while watching a youtube video on the dual screen? Please tell me what kind of result you get. Thanks
Lowe941 said:
Yeah I think I read that thread. I haven't tried a reset since I already used so much data to download apps and don't want to setup the phone again. I did use the google cloud restore for my contacts and I also had the t mobile April security update. Mejilan can you tell me if you can put your main screen to sleep while watching a youtube video on the dual screen? Please tell me what kind of result you get. Thanks
Click to expand...
Click to collapse
I set aside the the dual-screen accessory because it's just too uncomfortable to hold for most use-cases.
I'll go dig it up, plug it in, and give it a shot later, when I have some free time, and report back.
https://forum.xda-developers.com/lg-v60-thinq/help/phantom-home-button-presses-t4082573
Above is the link for the other thread.
Lowe941 said:
Yeah I think I read that thread. I haven't tried a reset since I already used so much data to download apps and don't want to setup the phone again. I did use the google cloud restore for my contacts and I also had the t mobile April security update. Mejilan can you tell me if you can put your main screen to sleep while watching a youtube video on the dual screen? Please tell me what kind of result you get. Thanks
Click to expand...
Click to collapse
If you play a YT video on the second screen and lock/sleep your phone, the second screen goes to sleep as well.
I didn't bother with headphones for this test, and noticed that the audio comes out of the phone's speakers.
It appears that the second screen doesn't have speakers of its own.
So yeah, you cannot watch something on the second screen while having the phone asleep.
And it make sense. It's just a screen. No second pair of speakers. No second headphone jack. No separate battery. No second set of modems, etc.
Mejilan said:
I set aside the the dual-screen accessory because it's just too uncomfortable to hold for most use-cases.
I'll go dig it up, plug it in, and give it a shot later, when I have some free time, and report back.
Click to expand...
Click to collapse
It actually was working for me last night as far as the putting main screen to sleep function but call of duty still acts up I'm hoping the update for the game on May 1St will fix, but sure whenever you get a chance...
Lowe941 said:
It actually was working for me last night as far as the putting main screen to sleep function but call of duty still acts up I'm hoping the update for the game on May 1St will fix, but sure whenever you get a chance...
Click to expand...
Click to collapse
I answered your YT question one post above yours that I just quoted.
Mejilan said:
I answered your YT question one post above yours that I just quoted.
Click to expand...
Click to collapse
Actually you CAN watch youtube on the second screen and sleep/dim the main screen by using the floating dual screen button. It has an option asking if you want to sleep dim the main screen to conserve battery life. It does work for me now, I'm not sure why it was going wonky on me when I first posted but hopefully that it doesn't do it anymore. I'm guessing the tmobile April security update did the trick. It's just I have phantom touches on call of duty still.
Lowe941 said:
This is also the case with Call of duty mobile, when I'm playing the game in battle royal mode the mini map enlarges randomly even if I don't touch it, and the voice chat options will engage and open without me touching those as well. Anyone else has this problem? Any solutions?
Click to expand...
Click to collapse
This is happening to me as well when I'm playing PubG Mobile. The ghost touches are happening not on the map but to the left of that. On another LG V60, the device would get random dead zones as well.
I'm going to do the following test and suggest you do the same and report back your results.
1. wait until the ghost touches start happening and flip the phone around. hopefully the ghost touch continues to happen in the same exact location of the physical screen, and it triggers a different button
2. remove the screen protector and try the tests again
are you using a screen protector?
might process a warranty replacement if the results are reproduceable
Lowe941 said:
Actually you CAN watch youtube on the second screen and sleep/dim the main screen by using the floating dual screen button. It has an option asking if you want to sleep dim the main screen to conserve battery life. It does work for me now, I'm not sure why it was going wonky on me when I first posted but hopefully that it doesn't do it anymore. I'm guessing the tmobile April security update did the trick. It's just I have phantom touches on call of duty still.
Click to expand...
Click to collapse
Oh, that is good to know. I'm not using the dual-screen attachment anymore (typing in portrait mode is IMPOSSIBLE with it), but I only ever used the Dual-Screen notification shade tile to enable the second screen, not the pill button thing. I should have explored our options more thoroughly. Thank you for correcting me.
Edit - I have recently added a tempered glass screen protector to my phone, and while it completely screwed with my fingerprint biometrics (I had to delete the fingerprints and redo them), the protector itself is not causing any ghost touches for me. And once I redid the fingerprints, there have been no further issues there either.
jd254 said:
This is happening to me as well when I'm playing PubG Mobile. The ghost touches are happening not on the map but to the left of that. On another LG V60, the device would get random dead zones as well.
I'm going to do the following test and suggest you do the same and report back your results.
1. wait until the ghost touches start happening and flip the phone around. hopefully the ghost touch continues to happen in the same exact location of the physical screen, and it triggers a different button
2. remove the screen protector and try the tests again
are you using a screen protector?
might process a warranty replacement if the results are reproduceable
Click to expand...
Click to collapse
Yes I am using a screen protector and I was actually thinking that might be the problem, although it seems like a solid install. I just got the update for cod season 6 and I'm downloading now. I'll see if that solves the problem. I'll also try what you suggested and then post results
Update: so the cod update did not fix the issue, but I tried doing as you suggested and flipped the phone around and the problem went away. I then tried flipping it back to original and problem persisted. I think it is the tempered glass. I don't want to remove it since it cost me 40 bucks. Any suggestions?
Mejilan said:
Oh, that is good to know. I'm not using the dual-screen attachment anymore (typing in portrait mode is IMPOSSIBLE with it), but I only ever used the Dual-Screen notification shade tile to enable the second screen, not the pill button thing. I should have explored our options more thoroughly. Thank you for correcting me.
Edit - I have recently added a tempered glass screen protector to my phone, and while it completely screwed with my fingerprint biometrics (I had to delete the fingerprints and redo them), the protector itself is not causing any ghost touches for me. And once I redid the fingerprints, there have been no further issues there either.
Click to expand...
Click to collapse
So I installed the update for cod and it still had the ghost touch problem with the top right side of the screen, iflipped the phone per what jd254 suggested and I didn't get the phantom touches. I'm assuming it is the tempered glass that is causing it. I dont want to remove it cause it cost me 40 bucks.
2nd update: so I tried taking it out of the dual screen case and notice it doesn't have phantom touch ( I played a full game of battle royale) so I'm not sure if its the tempered glass or the case. Need to investigate more
Lowe941 said:
So I installed the update for cod and it still had the ghost touch problem with the top right side of the screen, iflipped the phone per what jd254 suggested and I didn't get the phantom touches. I'm assuming it is the tempered glass that is causing it. I dont want to remove it cause it cost me 40 bucks.
2nd update: so I tried taking it out of the dual screen case and notice it doesn't have phantom touch ( I played a full game of battle royale) so I'm not sure if its the tempered glass or the case. Need to investigate more
Click to expand...
Click to collapse
Is the case touching the tempered glass anywhere around the the edges? If the case is pressing on the screen protector and lifting or peessing it even the smallest amount that could cause phantom touches maybe..just an idea
FWIW, I'm using both a tempered glass screen protector and a case that wraps around to grip the front of the phone a bit, and I'm not getting any phantom touches at all.
The case is NOT rubbing up against the edges of the screen protector, however. Which is fine, because if it were, it could potentially dislodge it.
Or, I suppose, cause phantom touches.
Ryano89 said:
Is the case touching the tempered glass anywhere around the the edges? If the case is pressing on the screen protector and lifting or peessing it even the smallest amount that could cause phantom touches maybe..just an idea
Click to expand...
Click to collapse
Ok more investigating and playing codm I notice that the mini map opens up when i perform a touch combination with my thumbs. So the map gets triggered when I press and hold up on the left side virtual joystick to sprint and press the jump virtual button on the right simultaneously. I can't recreate what button presses open the voice chat box, but now I have to strike the dual case as being the problem along with the tempered glass, at least i assume those aren't causing the ghost touches.
For anyone having touch issues, as a troubleshooting aid: enable developer options, and then toggle on "Show touches" and "Show touch data". Might help figure out what is going on.
bilbo60 said:
For anyone having touch issues, as a troubleshooting aid: enable developer options, and then toggle on "Show touches" and "Show touch data". Might help figure out what is going on.
Click to expand...
Click to collapse
Awesome thanks I forgot how to enable developer options...
Never mind developer option enabled
bilbo60 said:
For anyone having touch issues, as a troubleshooting aid: enable developer options, and then toggle on "Show touches" and "Show touch data". Might help figure out what is going on.
Click to expand...
Click to collapse
I'm getting VERY interesting results.
1. dead spots: I moved my finger up the right side of the screen to look up. my character did not look up, which I would assume there was a dead spot before. This is incorrect. I can see the screen registered using that option mentioned above. the screen registered the action, but didn't pass it to the software?
2. FPS drops: I assume it's an FPS drop because everything was laggy when this happened. (PubG mobile was set to max settings, and runs 100% fine, until now) I was flying the helicopter, so I had several fingers on the screen at the same time, with a lot of rotational movements. the screen doesn't clear all of these movement data until I literally take all my fingers off the screen for half a sec. When I did that, it stop lagging.
3. ghost touches: Each touch on the screen has an x and y axis point to tell the software where it's being touched. With several finger on the screen (sometimes 2, but commonly with three or more), I noticed that the y axis for my left thumb and the x axis for my right thumb was creating those ghost touches! The screen would combine the x and y axis from different fingers to create a touchpoint on the screen.
so I don't care too much about 1 and 2, but... what can I do about 3?
jd254 said:
I'm getting VERY interesting results.
1. dead spots: I moved my finger up the right side of the screen to look up. my character did not look up, which I would assume there was a dead spot before. This is incorrect. I can see the screen registered using that option mentioned above. the screen registered the action, but didn't pass it to the software?
2. FPS drops: I assume it's an FPS drop because everything was laggy when this happened. (PubG mobile was set to max settings, and runs 100% fine, until now) I was flying the helicopter, so I had several fingers on the screen at the same time, with a lot of rotational movements. the screen doesn't clear all of these movement data until I literally take all my fingers off the screen for half a sec. When I did that, it stop lagging.
3. ghost touches: Each touch on the screen has an x and y axis point to tell the software where it's being touched. With several finger on the screen (sometimes 2, but commonly with three or more), I noticed that the y axis for my left thumb and the x axis for my right thumb was creating those ghost touches! The screen would combine the x and y axis from different fingers to create a touchpoint on the screen.
so I don't care too much about 1 and 2, but... what can I do about 3?
Click to expand...
Click to collapse
Yeah I noticed a combination of touches triggers the ghost touch on call of duty, I could also be having the combinations trigger ghost touches in other game but I need to test more