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If you accept the credit it will extend your contract for another year. reps at the store wont tell you though upgrade date will remain the same though but if u thinking bout leaving don't take the credit
Sent from my MB855 using xda premium
how do i get this 100 credit havent heard anything about it. I dont plan on leaving sprint anytime soon so why not if it dosnt effect my upgrade date.
most credits or discounts do this, that's why you do them at the start of a contract not in the middle or towards the end
Uh, the whole point of the credit is to get you to resign your contract, do you seriously expect $100 credit for nothing?
It might be that your rep is shady and was misguiding you about this, but it's always how it's been.
I just want to find out about this credit. I havent heard anything about it. And i am more then willing to add a year to my contract if it dose not effect my upgrade. I mean i love the photon but in 20 months i am sure i will want something new to play with.
give them $636.00 for Photon and divorce them! PERIOD! I don't owe them s**t!
Sent from Photon 4G code name "Neo" using XDA Premium!
dsims7_2000 said:
give them $636.00 for Photon and divorce them! PERIOD! I don't owe them s**t!
Sent from Photon 4G code name "Neo" using XDA Premium!
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+1 when they killed premier that was all I needed to realize I'll be paying full price for phones and not signing any more contracts. The benefit of the contract is 100% one sided for the carrier. Where's my benefit? Them subsidizing $200 but charging me $350 if I wanted to leave?
Im curious what the OP believed the reason for the $100 was. I can't imagine someone would think a cell company, or any company for that matter, is giving away $100 no strings or expectations.
If it sounds to good to be true ......
KSmithInNY said:
+1 when they killed premier that was all I needed to realize I'll be paying full price for phones and not signing any more contracts. The benefit of the contract is 100% one sided for the carrier. Where's my benefit? Them subsidizing $200 but charging me $350 if I wanted to leave?
Im curious what the OP believed the reason for the $100 was. I can't imagine someone would think a cell company, or any company for that matter, is giving away $100 no strings or expectations.
If it sounds to good to be true ......
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$79.00 (+ tax) = $1896.00! Sprint is getting their share!!! I like the "you piss me off I'm outta here for free!" feeling! Not to mention, do you know how many free phones they have offered me? (usually an iPhone I dont want!) They look at my file and know I can leave anytime so they are nice to me!
Yeah that's how all the credits always work. Duh.
Sent from my 1.4 ghz Mopho powered by CM7
I got three credits on my acct two 100 dollar credits and a 135 credit
All without extending anything
Sent from my MB855 using XDA App
lucidvtec said:
I got three credits on my acct two 100 dollar credits and a 135 credit
All without extending anything
Sent from my MB855 using XDA App
Click to expand...
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Tell how
Sent from my MB855 using xda premium
LexLuger82 said:
Tell how
Sent from my MB855 using xda premium
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It may only be extended for contracts that are up or very close to being bcuz my contract that was recently upgraded wasnt extended
Sent from my MB855 using xda premium
im about to change carrier and im eyeing the One. i'd like to know how much is the restocking fee for 14days?
50 or 75 I am pretty sure 75.
Sent from my Nexus 4 using Tapatalk 2
50$ for sure.. I had to return my s3 grabbed the note 2
Sent from my Nexus 4 using xda premium
Do they charge if there is a problem with the phone? I got my One on Saturday and it has shut off twice on me already. I've never had to return a phone, so I don't know how this restocking fee works.
Sent from my HTC One using Tapatalk 2
Towle said:
Do they charge if there is a problem with the phone? I got my One on Saturday and it has shut off twice on me already. I've never had to return a phone, so I don't know how this restocking fee works.
Sent from my HTC One using Tapatalk 2
Click to expand...
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If it's a reproducible problem you might be able to get out of restocking...if it's intermittent, probably not. The fee is $50.
Sent from my HTC One using xda app-developers app
blackangst said:
If it's a reproducible problem you might be able to get out of restocking...if it's intermittent, probably not. The fee is $50.
Sent from my HTC One using xda app-developers app
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Does that apply for an exchange as well? Or just a return?
Sent from my HTC One using Tapatalk 2
I have a problem with mine too.. but the challenge is finding a place that has them in stock. If it's a problem (they're usually asses about it) they won't charge the restocking fee. It's 50 btw
Sent from my HTC One using Tapatalk 2
I apply for new service then cancel my service within the days allowed and I wasnt charged single thing.
Sent from my HTC One using xda premium
shook187 said:
I apply for new service then cancel my service within the days allowed and I wasnt charged single thing.
Sent from my HTC One using xda premium
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Click to collapse
That's because you can't restock service.
Sent from my HTC One using Tapatalk 2
I believe the restocking fee is $50 if you are returning the phone within the 14 days (retail store) or 20 days (t-mobile.com). Now sure if it changes if you are also canceling service.
Towle said:
Does that apply for an exchange as well? Or just a return?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Can't say with any certainty. Call 611 and ask our read your tos
Sent from my HTC One using xda app-developers app
blackangst said:
Can't say with any certainty. Call 611 and ask our read your tos
Sent from my HTC One using xda app-developers app
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I'll just go to the store. Thought I might get lucky and find a store employee who knows from experience. It seems that phone reps know nothing about how things work in store.
Sent from my HTC One using Tapatalk 2
It'll be a $50 fee for any exchange unless you can reproduce the issue and are exchanging for the same phone. If you have issues they will exchange it for the same model with no fee charge. If you want a different model, then a fee will be charged. Choose wisely
Sent from my HTC One using xda premium
they got balls! verizon charges $35
also, within the full year. is T-Mobile will replace your handset if any problem encounter?
on verizon, within full year they will give you a replacement. a certifed/refurbed but in brand new condition.
Towle said:
I'll just go to the store. Thought I might get lucky and find a store employee who knows from experience. It seems that phone reps know nothing about how things work in store.
Sent from my HTC One using Tapatalk 2
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Click to collapse
I am a RSA in a T-mobile Corp Store. From T-Mobiles return/exchange policy there is a $50 fee for return/exchange for most smartphones. Some of the smartphones have a $75 fee like the Note 2 and the Iphone 5. The Manger has to override the restocking fee and most mangers will not override it unless you can show us the problem in the store. There is no known issue right now about reboots in our internal system. I am not saying that it isn't a issue but I have yet to see any HTC One reboot that I have sold. Most of the time if you want to exchange the phone for the same model the fee is removed. If you want to change to a different phone or just do a full return the fee is almost always charged unless we see the problem.
ad78 said:
they got balls! verizon charges $35
also, within the full year. is T-Mobile will replace your handset if any problem encounter?
on verizon, within full year they will give you a replacement. a certifed/refurbed but in brand new condition.
Click to expand...
Click to collapse
T-Mobile also replaces your phone for one year (refurbished), or if you have the insurance bundle they will always replace it. They send it next day air, then you return the defective phone. It's $5 if you have insurance or $25 if you don't.
Sent from my HTC One using Tapatalk 2
Prod1702 said:
I am a RSA in a T-mobile Corp Store. From T-Mobiles return/exchange policy there is a $50 fee for return/exchange for most smartphones. Some of the smartphones have a $75 fee like the Note 2 and the Iphone 5. The Manger has to override the restocking fee and most mangers will not override it unless you can show us the problem in the store. There is no known issue right now about reboots in our internal system. I am not saying that it isn't a issue but I have yet to see any HTC One reboot that I have sold. Most of the time if you want to exchange the phone for the same model the fee is removed. If you want to change to a different phone or just do a full return the fee is almost always charged unless we see the problem.
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Click to collapse
75 for note 2 and iPhone5? Is that a policy only your store is doing? All smartphones are 50 and tablets or laptops are 75.
Sent from my HTC One using xda premium
deviusdragger said:
75 for note 2 and iPhone5? Is that a policy only your store is doing? All smartphones are 50 and tablets or laptops are 75.
Sent from my HTC One using xda premium
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Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Prod1702 said:
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Click to expand...
Click to collapse
You might want to check with your manager about that before an angry customer comes in saying you guys lied about the restocking fee and enforcing it at that price when it shouldn't have been.
Sent from my HTC One using xda premium
Prod1702 said:
Its what we have been told when we tell customers. Its pretty much just like the new PHP costs. If you get PHP for your phone and the full bundle is $11.99 your phone most likely has a $75 restocking fee. I am sure it is because of the cost of the phone. The Note 2 is a $700 phone where the GS3 is a $500 phone. I know the HTC One for PHP is $11.99. We were told to put the $75 restocking fee sticker on the phone for customers to know. Also if you look your re receipt it talks about it there as well. I think T-Mobile calls the $75 ones super phones where the $50 ones are called smartphones.
Click to expand...
Click to collapse
I work at a Corp store as well and ALL smart phones ring up as $50 restocking fee . none are $75
Tablets however are $75
“With AT&T Next, customers can get the newest smartphone or tablet every year with no down payment. That’s hard to beat, and it’s an incredible value for customers who want the latest and greatest every year,” said Ralph de la Vega, president and chief executive officer of AT&T Mobility.
http://www.macrumors.com/2013/07/16...t-next-smartphone-and-tablet-upgrade-program/
Yeah but it's not worth it with at&t's prices unfortunately
Sent from my HTC One using Tapatalk 4 Beta
0 interest loan, but still make a killing off the data plans.
cvflowe
Sent from my iPhone using Tapatalk
I just pay for my two parents lines who both hate smartphones. So I get a upgrade every few months.
Sent from my HTC One using xda app-developers app
Smh. People who sign up for this should pay a lower rate for service. AT&T isn't offering that so I'll pass.
gunnyman said:
Smh. People who sign up for this should pay a lower rate for service. AT&T isn't offering that so I'll pass.
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Exactly, not worth it unless they offered a discount in service.
No amazing value there. No incentives for me to port out my 2 AT&T HTC ONEs from Straight Talk. Which is too bad because I'm willing to pay a bit extra for LTE service, but with AT&T's current rate plans I'm better off just keeping my phone with Straight Talk.
Sent from my HTC One using xda premium
http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff
henrybravo said:
http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff
Click to expand...
Click to collapse
Props to you, I was just about to share this link lol
Sent from my HTC One using Tapatalk 2
You fail at math and basic money skills if you sign up for this service.
Sent from my HTC One using Tapatalk 2
AT&T keeps finding ways to screw customers. Luckily it's only an option and not a requirement.
Sent from the "ONE" phone for me
is it not like leasing a car. I mean you are still paying the same amount but with upgrade ability every year. And because you pay for 1 year you basically pay half price of the device. or am i wrong?
RaXxaa said:
is it not like leasing a car. I mean you are still paying the same amount but with upgrade ability every year. And because you pay for 1 year you basically pay half price of the device. or am i wrong?
Click to expand...
Click to collapse
You're paying half price but you never really own it.
This new way of selling phones, totally doesn't make sense.
Sent from my HTC One using xda premium
total rip off !!
glad tmoblie is building 2 new towers in my area should really improve service here ... if so i might be moving over ... this plan is a complete joke
Honestly it seems like there are monthly meetings at AT&T where the agenda is "how can we screw our customers next?"
gunnyman said:
Honestly it seems like there are monthly meetings at AT&T where the agenda is "how can we screw our customers next?"
Click to expand...
Click to collapse
True...but with the amount of consumers who just want a phone without having to pay anything up front let alone $200 up front and don't really pay attention to details....Next will most likely do well.
It's sad
Sent from my SPH-L720 using xda app-developers app
This would be OK for someone who wants a new device and do not have current eligibility for an upgrade. Of course you probably can only do this at the time of the contract renewal.
I mean this, if you are willing to pay full price anyway, why not pay interest free payments? But, if you are eligible for an upgrade then this makes no sense. And I don't mean HTC Sense.
Sent from my SAMSUNG-SGH-I747 using xda premium
I'm sorry but this is so foolish. We have four phones on our plan, two of them are the $10 options and they never upgrade their phones that basically gives me the option to buy a new phone every 8 months.
The only people I see buying into this are wealthy people, with bad math skills, that have teenaged children complaining for the newest phone.
Haha amazing value. That's gotta be sarcasm?
Sent from my HTC One using xda premium
No, it's not an amazing value. It would be an amazing value ONLY IF the phone service prices dropped. The phone services have a $20 subsidy built in already, so essentially you're paying twice for the subsidy. What a joke AT&T. Only stupid customers will fall for this.
I just got my sprint bill and found out that the one up deal that was explained to me in the store was wrong and I am now paying about $51 per month more than I should or was told I would.
Background info....I had 4 lines on the family program and decided to use the one up, or whatever that program is called, to get the Note 3. I was prepared to pay cash for it but the store told me how good a deal it was to use the rental monthly fee upgrade programs since I get new phones all the time. They said that the cost of the new program was like $29 per month extra but I had to trade a phone to get into the program. I thought this was a reasonable deal.
After reviewing my bill in detail today I see they took one line out of my family plan which I was paying $19 for and $10 per month for data and now charged me $50 plus $30 for the data as well as the $29 per month rental.
So in the end I lost my $19 family plan line, traded in a phone that was working well, and now pay $51 per month for the new plan plus the rental on a phone.
Called Sprint today and they said they can't help via customer support that only the store can fix this.
I know this is going to be a nightmare.
Has anyone of you experienced this or know how to escalate a store issue?
Sent from my SM-N900P using XDA Premium HD app
inmnbob said:
I just got my sprint bill and found out that the one up deal that was explained to me in the store was wrong and I am now paying about $51 per month more than I should or was told I would.
Background info....I had 4 lines on the family program and decided to use the one up, or whatever that program is called, to get the Note 3. I was prepared to pay cash for it but the store told me how good a deal it was to use the rental monthly fee upgrade programs since I get new phones all the time. They said that the cost of the new program was like $29 per month extra but I had to trade a phone to get into the program. I thought this was a reasonable deal.
After reviewing my bill in detail today I see they took one line out of my family plan which I was paying $19 for and $10 per month for data and now charged me $50 plus $30 for the data as well as the $29 per month rental.
So in the end I lost my $19 family plan line, traded in a phone that was working well, and now pay $51 per month for the new plan plus the rental on a phone.
Called Sprint today and they said they can't help via customer support that only the store can fix this.
I know this is going to be a nightmare.
Has anyone of you experienced this or know how to escalate a store issue?
Sent from my SM-N900P using XDA Premium HD app
Click to expand...
Click to collapse
What you just described is why I bought my phone. No one-up unless you're in one of their everything plans, which if you have multiple lines with a shared minutes + unlimited data plans adds about $100 per month to your bill. Your better off buying the dang phone.
Sent from my SM-N900P using Xparent BlueTapatalk 2
Exactly. They never explained all that. I am so upset since I was going to buy the phone. What do you think they will do for me ?
Sent from my SM-N900P using XDA Premium HD app
My sprint store here advised me against doing the one up because I do have the family data plan, she said I'd be an idiot to switch to the one up, plus they wanted my EVO LTE, wasn't going to happen. Hopefully you can get it fixed.
Sent from my SM-N900P using XDA Premium 4 mobile app
inmnbob said:
Exactly. They never explained all that. I am so upset since I was going to buy the phone. What do you think they will do for me ?
Sent from my SM-N900P using XDA Premium HD app
Click to expand...
Click to collapse
I strongly suggest that you call customer service or corporate (if you get flak from customer support), and reverse your choice if you don't like the deal they gave you. Even if you up your contract on your old plan, breaking later (say in one year, which happens to be the one-up timeline) is cheaper than the increased monthly fee you're facing. Over two years you'd have added $2,400 to your bill (that's three new phones).
Sent from my SM-N900P using Xparent BlueTapatalk 2
Went to sprint today and they said they will fix it so I am only still partially crazed
Sent from my SM-N900P using Tapatalk
**** paying full price
Sent from my SM-N900P using XDA Premium 4 mobile app
dvtmg704 said:
**** paying full price
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Everyone has a different measure of price/value. I'm on a shared minute with unlimited data plan.
For me, a full 2 year contract discounted price is a huge waste of money ($150 phone + 100 per month = $2550 = No thank you).
One-up plan for one year forcing me to move at least my master line to one of the two unlimited everything plans is also a waste of money (35 per month for 20 months + 60 extra per month for 20 months = $1200 additional expense).
I buy the phone, don't change plans, stay off contact, one-time hit of $700.
I buy my own insurance policy, get my phone serviced same-day locally for any needed repair = total control.
Sent from my SM-N900P using Xparent BlueTapatalk 2
They told me in the store today that those with the family or shared plan can now get a phone on the rental program and just have to pay the rental
Sent from my SM-N900P using Tapatalk
inmnbob said:
They told me in the store today that those with the family or shared plan can now get a phone on the rental program and just have to pay the rental
Sent from my SM-N900P using Tapatalk
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Click to collapse
Is the shared plan to which you refer a legacy shared minutes (landlines, etc) + unlimited data plan? If yes that's outstanding news.
Sent from my SM-N900P using Xparent BlueTapatalk 2
That's what I was told
Sent from my SM-N900P using Tapatalk
The new plans suck too... They throttle you to 1 mbps for media... As well as put you on a lower tier for data priority.
Sent from my SM-N900P using Tapatalk
If anyone has had this issue; they have to refund your money
http://www.syracuse.com/business-ne...158_million_to_settle_cramming_charges_1.html
jdelano said:
If anyone has had this issue; they have to refund your money
http://www.syracuse.com/business-ne...158_million_to_settle_cramming_charges_1.html
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Does this cover the extra 10 bucks monthly for premium data charge.. So much BS.
gabesir said:
Does this cover the extra 10 bucks monthly for premium data charge.. So much BS.
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No. This relates to third party charges added to bills, such as premium SMS services.