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Not sure where to put this, so I'm putting it here. I attempted to buy G-Watch from in.mobilefun.com (mobilefun.co.uk's india website). A day later they informed me that due to shipping issue they are unable to make the item available in India at all, they have since removed it from their indian website. The money was credited back to me.
HOWEVER, they have since re-debited my account for said money, under the same transaction (reversal of above credit). CAlling up mobilefun's UK phone numbers usually does not connect me to anyone and when it does I get a rather unhelpful set of people telling me they have no idea about the re-debit, the last they see is that my account was credited BACK for the amount.
PLEASE no one buy from this site, they are swearing they didn't take my money, not shipping or having any promise of ever shipping the item to me or this country at large, and have taken my money and refusing to give it. Since Visa's dispute policy is 10-15 days post-purchase I have to basically wait a month before even thinking about getting my money back.
I kinda doubt that mobilefun.co.uk is a fraud. Im not from the UK, but they have a trustworthy rating. Maybe your bank has made a mistake. Have you tried contacting your bank and asking them about it? That's what I would do.
Mobilefun isn't a fraud, but they do tend to have dubious practices concerning stock levels. They will claim an items in stock when its not so that you order with them and they hope you will wait rather than cancel..
Ask your bank about it. They should reclaim the money.
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
They are using your money to buy more stock of items then by the time you fight it they have sold enough to cover it. It's called a float. Terrible practice.
Sent from my LG-F400K using XDA Free mobile app
coolsilver said:
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
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My bank says it was originally a hold that was reversed as the order was cancelled, but the "reversal was reversed" in essence, mobilefun basically claimed their money back from my bank after reversing it
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
MobileFun India said:
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
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3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
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Hi TJPhysicist,
This does sound very strange and my apologies for this. Would it be possible to send over the full details of the individual transactions(including times, dates and auth codes) to [email protected] and I will investigate further with our payment service provider. Like you said it may just be the bank being weird and hopefully it will be cleared up in the next 24hrs.
My apologies again for the inconvenience caused and I assure you that this is the first case of this we have dealt with in the numerous refunds we have ever processed.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
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Hey, was this issue resolved or not as i am thinking to buy a 3500 MAH battery from mobilefun, i will place my order on your feedback only
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
additional information brought up by another forum
jtl001 said:
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
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The Reason for the post
[quotemsg=14275745,0,312531]Sorry! It is against the rules to offer code or password help.[/quotemsg]
The board rules also state the reason why, and I have proof that I legally purchased the phone, I have a copy of the t-mobile agreement which states that I need uninterrupted service for 40 or more days before eligible for unlock, and as far as the rights agreement between the user and the carrier, the carrier indirectly violated their own agreement by pretending they could not find the unlock code after I followed all the rules requested to receive the unlock code. That is why USAA reversed the charges after getting all the verification and giving t-mobile a opportunity to respond.
So t-mobile took the path of least resistance. Instead of battling it out legally over the "terms of service" with my bank, they just defrauded my credit and left me to fight to get it fixed which has become a bigger financial problem than the cost of the phone.
So the request was with the "rules" in mind. Which is why I included in the post that I can provide all legal evidence that the phone was legally purchased, the carrier breached their own agreement, and I've done everything I know possible to correct the problem.
Another reference to the rules: you can verify ownership along with email communication's with t-mobile through full header/footer copies of emails which is what the bank did. And the bank statements from the bank as well as t-mobile in store purchase receipt verify purchase.
I don't see why you post as if you cannot understand why I am even reaching out to online communities after reading my original post.
[quotemsg=14275745,0,312531] Please contact the carrier.[/quotemsg]
Pretty obvious from my first post that has been done by myself and USAA Federal Saving Bank with no progress
Sorry, I cannot help with your unlocking query,
However, if you're ultimately unable to unlock the handset (or just want a change), the 1st gen Moto G might be a good option for a replacement for an i9100 (or any other S2). Buy it unlocked and sim-free not from a carrier or one of their partners/resellers.
Stock rom or custom rom. It is an affordable handset with very decent specs.
Beware of this company. I have used them in the past with good results. We all are having issues unlocking the tmobile S6 and they are unable to provide a solution. They did provide me a code but the phone won't except it. Now they are refusing to refund my purchase. I understand it's a difficult business to handle. But this is a wide spread issue that is well known. A company needs to take care of there customer. This is a very unfortunate result. I will choose a different company next time and I hope you guys will too.
verks said:
Beware of this company. I have used them in the past with good results. We all are having issues unlocking the tmobile S6 and they are unable to provide a solution. They did provide me a code but the phone won't except it. Now they are refusing to refund my purchase. I understand it's a difficult business to handle. But this is a wide spread issue that is well known. A company needs to take care of there customer. This is a very unfortunate result. I will choose a different company next time and I hope you guys will too.
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yeah I have the same problem too, they are giving me the B.S. run around, typical of this type of company, basically sorry we have your money so go screw yourself, I just said screw it, they are not worth my time.
2003vstrom said:
yeah I have the same problem too, they are giving me the B.S. run around, typical of this type of company, basically sorry we have your money so go screw yourself, I just said screw it, they are not worth my time.
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Can you open a dispute with paypal?
verks said:
Beware of this company. I have used them in the past with good results. We all are having issues unlocking the tmobile S6 and they are unable to provide a solution. They did provide me a code but the phone won't except it. Now they are refusing to refund my purchase. I understand it's a difficult business to handle. But this is a wide spread issue that is well known. A company needs to take care of there customer. This is a very unfortunate result. I will choose a different company next time and I hope you guys will too.
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Make a claim with credit card company.
Wow a lot of people are having trouble with cellunlocker.net
I am sure they can work out something with you in those situations
This is definitely confirmation that T-mobile is messing around and forcing people who pay a lot for phones to go through them and pay them instead.
I have never had a problem with cellunlocker.net with neither unlocking and when I did, I got my refunds.
I can't agree with you to not use cellunlocker.net in the future but I can agree that I wont be buying any T-mobile phones nor considering them again (I only buy phones outright)
They've changed.
I had great experiences with Cellunlocker.net myself, they provided refunds where needed, they were prompt, fast, and efficient. I got one of my phones unlocked while another refunded.
I am happy with cellunlocker.net
DON'T use cellunlocker.net. It took them about 4 days to come up with a code that didn't work. After being forced to upload several videos of me trying the unlock code and proving that my phone wasn't rooted or running a custom ROM, they still refused to issue a refund claiming my phone was modified. It's been 17 days and they still can't come up with a working code. Avoid them like the plague! I will try opening a dispute with PayPal.
I've had only great experiences with them. I've unlocked about fifteen phones with them
OK, so here's the deal, guys. I recently ran into some financial issues, which may mean a total loss of income for an undetermined period of time. I've been calling companies I owe money, offering to settle old debts like college loans, so I can get my credit straightened out.
I bought an LG v10 less than 6 months ago. I went into a local T-Mobile store yesterday to pay off last month's balance, but more importantly, my device balance. So now my account balance is zero for everything. The account is still active but won't be as of next month. I'm trying to get my SIM permanently unlocked so I can switch to another carrier like MetroPCS or Straight Talk (prepaid). I am aware that carriers can blacklist the ESNs of devices that are past due/delinquent, so that is part of my motivation. I just wanted to own my device free and clear.
The rep told me in the store that I can use the Device Unlock app on the stock ROM (he noticed that I had CM13 installed, LOL) to request a permanent unlock. So I flashed back to stock, relocked bootloader, and tried the app. But it's not working. He did say that I would possibly need to wait 24 hours, and I have. I was also told not to cancel the account before unlocking, or else I can't get an unlock, paid or not. I really prefer not to pay another month's bill, I also don't want to pay some shady unlock website. I read the terms for unlocking, since I'm paid then I should be eligible.
Now, this is where the situation gets a little hairy, so read carefully. When I bought the phone I put it in a now ex-friend's name, because he has good credit and mine is crap. The price they quoted him was less than half of what they quoted me. So the account is under his name, he had to use his ID, but I paid for everything with *MY* money. But the phone is in my physical possession, I'm the one paying the bills. To make long story short, I caught him trying to steal from me, so I ended the friendship. He's made himself scarce, so up until yesterday getting hold of him to convince him to come into the store with me was difficult. But now I have to find him again so we can make a final call to settle the unlock, then I'll just let the account get cancelled when I don't pay next month. They won't let me do anything over the phone except make payments, since I don't know his Social Security #.
Once I get the SIM unlocked and the account is cancelled there will be no fear with blacklisting, I should be able to freely switch to another prepaid carrier later. However, if I decide I want to take advantage of T-Mobile's "bring your own device" policy later, will they let me rejoin as a prepaid customer? No potential issues?
I'm just looking for a little advice on what to do next.
Thanks!
Did you figure this out? What error message was the unlock app giving you?
Sent from my LG-H901 using XDA-Developers mobile app
@YrrchSebor: No, still not solved. The device unlock app just tells me I'm not eligible. I'm sure I can get a temp unlock but I'd rather have a permanent unlock. I even got hold of my ex-friend and forced him to call T-Mo, they just put you on hold forever and jerk you around from rep to rep. I had the entire conversation recorded, every rep says I'm not eligible. This is a bunch of BS if you ask me, I've read the conditions for an unlock, I meet all the requirements, we explained this to the reps blow by blow, but they just say the same thing. They also refuse to say why I'm not eligible. I've called back dozens of times for the past week, same answers. I've been a customer for over 5 years, owned a handful of devices with T-Mo, you would think they would have no issues giving an unlock if the device is paid and no other balance is due. I also explained the financial hardship situation to them. They're being such pricks about this, that when I finally get an unlock, I may never be a customer again. My best advice is, just keep calling and hound the **** out of them. Be polite, demand explanations, ask to talk to a supervisor/manager if possible.
AnonVendetta said:
@YrrchSebor: No, still not solved. The device unlock app just tells me I'm not eligible. I'm sure I can get a temp unlock but I'd rather have a permanent unlock. I even got hold of my ex-friend and forced him to call T-Mo, they just put you on hold forever and jerk you around from rep to rep. I had the entire conversation recorded, every rep says I'm not eligible. This is a bunch of BS if you ask me, I've read the conditions for an unlock, I meet all the requirements, we explained this to the reps blow by blow, but they just say the same thing. They also refuse to say why I'm not eligible. I've called back dozens of times for the past week, same answers. I've been a customer for over 5 years, owned a handful of devices with T-Mo, you would think they would have no issues giving an unlock if the device is paid and no other balance is due. I also explained the financial hardship situation to them. They're being such pricks about this, that when I finally get an unlock, I may never be a customer again. My best advice is, just keep calling and hound the **** out of them. Be polite, demand explanations, ask to talk to a supervisor/manager if possible.
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Damn, that sucks!! Have ANY of the reps given you a reason for your ineligibility? They definitely owe you that I'd say, and if they can't give it then something's wrong.
It sounds like your device's IMEI should be in their database, but if for some reason it isn't, there is another unlock thread where an XDA member, markbencze(not positive on the spelling), gives the direct telephone line to a rep who seems to be sympathetic and seems to be able to add devices to the database that aren't in there. Just letting you know that in case you didn't know and possibly she could help you..
Sent from my LG-H901 using XDA-Developers mobile app
@YrrchSebor: No, I've never been given a reason. My device's IMEI should be in their database, I bought and activated the phone in a T-Mo store. My ex-friend gave me the last 4 digits of his Social Security Number, so I can call in posing as him without his presence. I had to force cooperation but he did give in. I'm going to be extremely pissed if I cant get an unlock or the phone gets blacklisted, I have very limited income right now and have spent alot of money on this. My gameplan is to get the unlock as soon as possible, then cancel the account so I dont have to pay next month. I have a cheap AT&T prepaid SIM card to test with, to see if the unlock is for real.
If you can possibly post a link to the aforementioned thread here it would be very much appreciated.
AnonVendetta said:
@YrrchSebor: No, I've never been given a reason. My device's IMEI should be in their database, I bought and activated the phone in a T-Mo store. My ex-friend gave me the last 4 digits of his Social Security Number, so I can call in posing as him without his presence. I had to force cooperation but he did give in. I'm going to be extremely pissed if I cant get an unlock or the phone gets blacklisted, I have very limited income right now and have spent alot of money on this. My gameplan is to get the unlock as soon as possible, then cancel the account so I dont have to pay next month. I have a cheap AT&T prepaid SIM card to test with, to see if the unlock is for real.
If you can possibly post a link to the aforementioned thread here it would be very much appreciated.
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I see talk of it in this thread: http://forum.xda-developers.com/showthread.php?t=3241032. Maybe start at the end and work back..
Sent from my LG-H901 using XDA-Developers mobile app
Thanks for the info, I just checked my IMEI with a link I found in the other unlock thread, it's not blacklisted and is also in T-Mo's database. So there must be some other reason. I'll try giving that lady a call.
@YrrchSebor: I just got my unlock about half an hour ago. I didn't call that lady, I just kept calling and asking to speak to supervisors until my request was elevated. Finally, they asked for email and said to wait 3 days. I dont know exactly what happened, but I think they added my IMEI to unlock database. I got the email, ran Unlock app again, worked first time around.
AnonVendetta said:
@YrrchSebor: I just got my unlock about half an hour ago. I didn't call that lady, I just kept calling and asking to speak to supervisors until my request was elevated. Finally, they asked for email and said to wait 3 days. I dont know exactly what happened, but I think they added my IMEI to unlock database. I got the email, ran Unlock app again, worked first time around.
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Glad you finally got it [emoji106]
Sent from my LG-H901 using XDA-Developers mobile app
Good morning all,
I have an S23 Ultra Spectrum and I'm trying to see if anyone knows how to force SIM unlock the phone thats willing to tell me how.
I know its possible as I just had it done to my wife's Fold 4.
I was skeptical at first (and Em not discussing who and what service as I think thats a violation of rules) but I payed the money through PayPal for the protection. He literally remoted into my computer (Really just in a vm in case he did something screwed and I could just blow it away) and from my computer was able to run a few programs and commands and with some assistance on my end with the phone physically My wife's fold 4 is now on T-Mobile even though we weren't eligible for Spectrum unlock due to the 60 or 90 days or whatever the time frame is.
He cant be the ONLY one out there who knows how to do this. Can anyone help out here.
Unfortunately no we can't help you. Not only can we not discuss services or people that offer this service, we can't help you circumvent the carriers rules because that is breaking their ToS and likely illegal in some jurisdictions.
This community is so frustrating. The one community that has the collective knowledge and know how yet absolutely nothing (that can actually help people) can get accomplished due to "policy".
I purchased my phone outright. I own it. Who cares about a multi-billion dollar corporations money grab scheme over property I own. So frustrating. If this community cant can someone point me in the right direction of a community that can or is that against policy too.
Next time just buy a carrier-unlocked phone...
If it's paid in full, pay for the base $14 Spectrum plan for 60 days, and they'll unlock it for you.
https://www.spectrum.net/support/mobile/how-to-unlock-your-spectrum-mobile-device