T-mobile lg v40 had "Factory reset disabled by killswitch" - Android Q&A, Help & Troubleshooting

Dear Gurus,
Newbie here.
The phone boot up with T-mobile logo into a secure start-up display.
I have not reboot for a long time so I don't remember this mode nor its
password. I don't know what android version nor other info either b/c
I have just been using the phone for so long and not looking around.
It's lg v40 thinQ Aurora Black.
When I hard reset (vol dwn + power), the phone displayed
"Factory reset disabled by kill switch"
I googled all over and found this
w.w.w.y.o.u.t.u.b.e.c.o.m/watch?v=cq9JLh2Hndw
but no other way to disable or remove the killswitch. I don't even know
if this video worked with the lg v40, and it's not easy to open it up.
Is there a way to disable or remove the killswitch?
Thank you so much!

Look in settings>security >System Administrators

Thank you BlackHawk.
I am stuck at the "Secure start-up" screen b/c I don't remember the passwd,
then "Factory reset disabled by killswitch" screen, so I can't get to any
other screen to set anything.

Meh don't set screen, bios etc passwords.
Yeah the PC with no name... it gets it done.
NEVER password protect or encrypt backup data.
You're the one most likely to get lock out... sad but true.
It may be through no fault of your own, all it takes is a hardware failure or data corruption. Had no password been set you probably be ok.
The Cramps, What's Behind the Mask... damn that's sounding good. So true

Thanks BlackHawk.
So there is no way at all to get around my problems?

Maybe someone know s better than me... but there's one to bypass it I think. Research it.
I never tried it and it's halfway taboo here... you can see why. Play god... carry on.
Meh and don't set anymore passwords for boot up etc

Thanks, BlackHawk.
Much obliged. Will try and if I succeed, i'll report it here
... and won't set anymore passwd.

Unfortunately, nothing worked.
OTG method assumed one was logged in but the Secure Start-up screen prevented that
and I don't have the password. Not sure what happened if I used all 30 attempts and kill
switch is active.
Can't bypass Secure Start-up b/c Factory Reset was disabled by Kill Switch (my guess is
McAfee Kill Switch)
Can't use adb b/c kill switch prevented that.
It's chicken or egg problem. If someone knows some leads, please let me know. Thanks.

Related

[Q] Stuck in Flight mode due to of NFC ring Unlock app

I installed the NFC Ring Unlock application from McLear on the EZ2 tablet, which seemed to function well with my NFC ring.
I did one thing differently, because I don't like to give my Google master password to a 3-party app , I used an app password specifically for the NFC ring, which I considered to be one-time and didn't write it down
Then I had to fly and put the device in flight mode and powered it off some time later.
Now I get the NFC Ring Unlock screen in flight mode when I power up the device, but I can't get the unlock screen to work (NFC is also switched off in flight mode, didn't realise that and the Google authentication is also not working) and I can't get out of flight mode!
What I tried already:
Resetting the device by voulume-up/power, red button in SD-card and PC-companion connection.
Trying to hit the "normal" unlock screen which appears for a sub-second period.
Contact McLear, but they are flooded at the moment, because of the roll-out of their new products.
But neither of this works because they all depend on unlocking the device first.
Any advice?
If your device is unlocked and you have USB debugging enabled, you should be able to deinstall the App with ADB (Adcvanced Debug Bridge).
I guess that with the locked original Sony Bootloader, this doesn't work, though.
You could do a remote wipe with play device management:
https://www.google.com/android/devicemanager?hl=da&u=0
If Sony's software detect it when you connect it to computer, you might also have some options there. I am using Mac and only see repair device ,under the Xperia menu, as a potential solution.
Hey Svan, damn it sucks you are getting stuck by this! Sorry!
1. Did you try posting on the NFC Ring forum?
RE "3-party app" our app never stores your details, we use the Google provided Google Auth libraries to handle the authentication process. I can personally guarantee and promise at no point do we store or use your username/pass, we just get a success/failure callback from them and act accordingly.
2. Is it possible you can use your Google Auth or is your work-around preventing you from doing this?
We're actually just beta testing an updated version of the app that forces users to enter a pin code to handle circumstances such as this. Flight mode and two-form factor auth have been an issue for us so we're taking pro-active steps to address it ASAP This doesn't help you though ;(
3. As BabelHuber asked, do you have debug mode available? If so a simple adb uninstall of the app will get you moving again.
Sorry about the delay through support, I just took another team member on today to help with the backlog, he starts tomorrow so hopefully things will move faster!
Source: I'm the inventor of the NFC Ring
Found a solution
I had a the exact same problem, and luckily I found a solution just in the moment I had already decided to factory reset.
I have the stock rom/bootloader/etc installed, no root.
Well anyway, factory resetting the phone is not an easy task either, so this is what I did to get to the factory reset option in the boot loader:
I pressed power for a loooong time, then the phone shutdown, I pressed power and vol-down for a looong time.
Some kind of boot menu appeared, I chose recovery.
At first I was stuck with a red triangle with an "!" over a lieing android. I found that pressing and holding power for 1 second then, while still pressing power, pressing "vol up" for 1 second and releasing both at once, presented me a special menu, wich contains the factory reset and option ... and also a mysterious "wipe cache" option, which sparked an idea of how I might circumvent the factory reset...
I remebered, that after the last OTA update the phone was so busy after reboot, that the NFC Unlock app was loaded after a long delay, while I was already able to interact with the phone.
So I though what the heck, before factory resetting the device I might as will try wiping that damn cache and see wether that caused the delay.
After wiping the cache, I booted and Android went through all those apps, and then showed the launcher/home screen without the widgets loaded etc, for just long enough to switch off the airplane mode, before the unlock app was loaded and immediately locked the screen again.
It might have helped that I disabled the SIM Card PIN check, i don't know.
Only this time I could unlock it normally :silly:
I hope this helps

Someone please help, for this Idiot :D

Hey Everyone. I have a extremely annoying and stupid problem with my phone
I have Z5 Premium. What happen is that my phone was always locked with fingerprint and pin number. BUT, for some reason after installing some applications and launchers to try on my phone my locking system sometimes didn't work. Some it lets me just to swipe my finger and I unlocks the phone, without asking for pin... sometimes it asks and sometime it don't, it started to be very annoying so I wanted to check if I change it to password instead of pin if it will be the same. The good news is, it looks like it fixed that problem and the bad news is my phone is so f***ing safe now that I can't even unlock it my self!
I created that password for very temporary time, for some extremely stupid reason I used password which I never used it anywhere else, it was only 4 letters and at that time it looked very easy to type and remember it but I was wrong... I reminded it for 20 mins than I felt a sleep for a short nap and when I woke up, its gone I'm trying to guess that pass and unlock it for 4 straight days now!!
I know I can do hard reset and start again from scratch but I don't want that. I just made all the setups for my phone and everything and I don't want to loose whats in it.
So what options do I have? I found quite few good methods but usually I'm not able to do one of the steps in it..
I tried Google Device Manager method, it didn't work because I already had password not a pin or pattern so it didn't let change pass
The best one I found so far is to flash a script through CWM to remove my pass. The only thing is my phone is stock at the moment and unrooted so I don't have CWM. Another problem is I don't think USB Debugging is enabled on my phone which creates even more problems in my situation I couldn't even get my phone into normal recovery mode when I tried with this phone, anyone know how to do it?
So guys, what options do I have without resting and deleting everything on my phone again?? Please help me, as this thing drives me crazy form 4 days now... I want to smash my phone into wall or my fu****g head because I set that pass up...
Ps. Is it possible to do a android backup on my phone? with looked screen and debugging disabled? but somehow so it doesn't backup my lock screen pass to? I dont think so my self but may be Im wrong..
thanks
I just found another method which I will try now, it could work...
nope, usb debuging needs to be enabled on that method too.. :/
never mind "helpful people" sort it out by my self.. how do i delete this threat??
Hi, I have the exact same problem but I want to hard reset the phone as it is new. What should I do to achieve that?

Pattern stopped working

Hey!
I have fingerprint and Iris along with pattern on my phone. Suddently while using the phone, it stopped accepting my pattern (which I use daily, and no, I don't have a case of amnesia). I was dumb enough to restart my phone as some suggested that made the phone accept their pattern again, but now, of course, I'm completely locked out.
-I've tried findmyphone.samsung.com but it only say I haven't activated the unlock feature.
-I've tried entering "adb shell" and then "cd /data/data/com.android.providers.settings/databases" but get "Permission denied" (while on the lock screen)
-I usually get 3 tried on the pattern, but now I only get 1 try then a 30 second timer.
I really don't want to factory reset via recovery (would that even help?) as I have so much data on my phone I don't want to lose.
Is there ANY way to get into the phone again? This is REALLY frustrating as I'm now locked out because the phone got bugged and suddently, seemingly forgot my pattern. SAMSUNG support claims that it's not their fault that "I" forgot my pattern (I remember it like night and day), and also that I don't have the "setting" for 3 attempts activated (when I clearly do, which I know as I get the prompt daily due to missing a point now and again). Their suggestion is that I turn the phone in for service, but the problem is that I'm catching a flight and moving out of the country in less than 2 weeks, and there is no shop even remotely close to me, so that isn't an option..
I have bills to pay too, and the bank security app is also on my phone.. /:
PS! My phone is not rooted.
Nevermind. I just factory reset as I figured I had a backup. Later (too late) I realized the backup was from November, and that I COULD have made a backup via findmyphone.samsung.com FIRST. So if anyone has my issue, just go to findmymobile.samsung.com and backup, then boot into recovery (reboot, hold bixby button, volume up and power button down, and release power button when the samsung/knox screen shows up), then wipe data. Later you'll be able to use your backup to recover your data and apps.

Fingerprint works but pattern not recognized anymore

Hello!
I'm facing a very weird issue with my HTC U11 Life.
I've been using it for years with the same pattern and fingerprint, and out of the blue, my pattern appears as wrong while I haven't changed it.
It happened for the first time after restarting my phone (I switch it off pretty often though).
The fingerprint is recognised, but the pattern isn't.
I have no other option on the screen than the emergency call (no "forgot pattern"/enter password/pin/connect to my Google account), and the "find my phone" doesn't show anything ("Can't reach device"), even if it's connected to my home regular wifi.
Not sure it's relevant, but I tried to deactivate the pattern a month ago, as I'm using that phone only at home. But it sounds like it didn't go through.
After browsing forums for hours, I tried a few steps, all unsuccessful.
Using the ADB tools, when I enter the bootloader, I run “./fastboot reboot bootloader”, after which I see the device show up in “./fastboot devices”. Then I try to run “./fastboot boot twrp.img” for the HTC U11 Life, at which point I see a “Device corrupt, cannot be trusted” message. So I seemingly can't progress without flashing my phone, which I don't want to do.
I should probably also mention that I have another phone (Google Pixel 6), and I tried to put my home as a "Trusted place" for my Google account, but it unfortunately didn't change anything.
I saw the hard reset option but I can't afford losing any data on that phone, and I believe there is a solution given the fact that I can provide the right fingerprint and any password, if they're requested.
I hope your fabulous community can be of any help.
Thank you very much!
Take it to a data recovery specialist if you really need the data. They might be able to recover it.
Either a hardware failure or possibly malware, or a Single Event Upset.
Always redundantly backup critical data. Avoid encryption if possible. Use an SD card as the data drive if you have that option.
Hey Blackhawk!
Thanks a lot for this super quick answer, I really appreciate it
I should admit I have a hard time believing a malware attack, given that I was barely using Internet on this phone. So that indeed must be a hardware failure or a Single Event Upset. Go figure!
That's a pity that there is no solution to that, especially that my fingerprint works, which is super frustrating. Anyway, too bad, I guess I'll factory reset as it's my only option.
Have a great weekend!
seems theres no way to fix this
ccaye said:
seems theres no way to fix this
Click to expand...
Click to collapse
There is. A factory reset. The data partition was somehow corrupted. If it reoccures then either the firmware has been corrupted or there's a hardware failure.
Anytime you set a password for device access, you are the one most likely to get locked out. It may be through no fault of your own however had no lock had been set you have a higher probability of retaining access.
NEVER set passwords for backup drives. Always keep backup drives isolated from everything unless in use.

How to shutdown without knowing the pattern

Disclaimer: I own the phone, I still have the bill and order proof, plus if it need to reconnect to my google account after reset, I will reconnect it gladly.
Goal: Factory reset (loosing all data I know)
How: Going to recovery mode and select factory reset / wipe all data.
Problem: Can't shutdown because it ask for the pattern.
Long story short, I forgot the pattern on this phone, it has been few months that I switched to another phone entirely (using fingerprint unlock).
Now when I try to shut it down in order to go to recovery (power + volume up), I can't because it ask for the pattern to shut down.
Also the tip found on internet (power + volume down) always restart the phone (instead of shutting it down) without me being able to hijack it to recovery or whatever other boot menu (I tried to rapidly do power + volume up but it ignores it, power + both volume key down as well).
Any suggestion please?
Thank you,
Device : Samsung Galaxy A10 'Secured by Knox'
Can you delete the associated Google account in settings? If not it going to be a pain...
blackhawk said:
Can you delete the associated Google account in settings? If not it going to be a pain...
Click to expand...
Click to collapse
Well no, I basically can't unlock the phone anymore (I don't remember the pattern, and I don't want the pain to keep trying). I just want to achieve the factory reset/wipe data from recovery mode.
Xoib said:
Well no, I basically can't unlock the phone anymore (I don't remember the pattern, and I don't want the pain to keep trying). I just want to achieve the factory reset/wipe data from recovery mode.
Click to expand...
Click to collapse
The easiest way be to see if a Samsung Experience center at a best buy do it for you. Or ask Samsung repair how much they want. There's a few solutions on Google, no clue if they work... probably.
I never set passwords for bios and phones; once bitten, twice shy. Androids are so secure they're a pain now. Sometimes the device corrupts the password themselves, isn't that special? Lost access to a mobo bios like that
Thanks for trying to help @blackhawk !
But I have been in the mod scene for awhile, OEM unlocking, custom recoveries, custom kernel, custom OS and so on.
This problem that I have with the A10 is ridiculous, no being able to "shutdown" the phone because it needs the pattern, my current device and my old devices doesn't require that to be shutdown.
You're welcome. I was curious how it would respond... thought that was too easy
I loathe FRP as it serves me absolutely no purpose only potential complications. It already has cost me time but nothing as severe as what you're experiencing. It almost did as I was on my 3rd login attempt, worse it was a new phone I was returning. I have a very long Google password It's bad enough that I haven't even tested the fingerprint option on either of my N10+'s; double tap on/off.
This sub section of the forum isn't popular anymore, it's understandable.
Do you know if this specific problem concern all the Samsung Galaxy devices?
Xoib said:
This sub section of the forum isn't popular anymore, it's understandable.
Do you know if this specific problem concern all the Samsung Galaxy devices?
Click to expand...
Click to collapse
I never set a lock on any of my Samsung's. I wasn't aware of this behavior so can't say for sure.
Do some Google searches, it doesn't have to be the same model to be useful. Samsung member forums may have something on it.
Hard reboot can be done by long clicking volume down + power for 10 seconds

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