Question Battery draining bug (or pocket warmer feature) - Sony Xperia 1 III

With the latest firmware (61.0.A.15.35), having Gestures:Tap to show lock screen enabled causes the lockscreen to display continuously while the phone is in your pocket and you're walking. You can feel the warmth of the phone as the battery drains. Running pulls up the emergency dialer.
If you're wondering battery drain is worse when you're busy and using the phone less, this is it.

Lol, might even get warmer than my Zippo hand warmer
Seriously turn the display facing away from your skin. I disable emergency dialer... don't need that kind of excitement.

This phone has a pretty big camera lump.

A case might help. Yeah I don't like the phone hump growing trend.

I probably shouldn't say this but maybe those Samsung jeans might help...

I have horrible battery drain with the phone sitting on my desk (4-5% an hour). It's so bad that I tried to remove the SIM card to see if it's reception related, but it drained at the same rate over the day. I guess, the next step is to factory reset, and see if that happens with stock apps...

DeXel55 said:
I have horrible battery drain with the phone sitting on my desk (4-5% an hour). It's so bad that I tried to remove the SIM card to see if it's reception related, but it drained at the same rate over the day. I guess, the next step is to factory reset, and see if that happens with stock apps...
Click to expand...
Click to collapse
Try disabling all power management.
Clear system cache.
What you got now?
Try temporarily disabling Google play Services.
See what happens.
Try rolling back system apps to their factory versions if updated.
Unless you did a major firmware upgrade a factory reset will likely solve nothing as the issue will likely reoccur. Find the root cause(s) and correct them. This is a common problem on many Androids and is correctable. It will take some time, trial and error, deduction... to chase them down.
Each user and device variant are unique so there's no one solution that fits all even on the same device.

Why factory reset would solve nothing? I did not say I'm going to restore my backups. I was planning to let it sit for a day with just logged to my Google account to rollout hardware defects like a bad battery.
I'll try less intrusive things like cleaning system cache first though. Thanks for suggestion.
I don't see any crazy wake locks in better battery stats.

DeXel55 said:
Why factory reset would solve nothing? I did not say I'm going to restore my backups. I was planning to let it sit for a day with just logged to my Google account to rollout hardware defects like a bad battery.
I'll try less intrusive things like cleaning system cache first though. Thanks for suggestion.
I don't see any crazy wake locks in better battery stats.
Click to expand...
Click to collapse
A factory reset may well get rid of it or maybe not.
If it does, what keeps you from recreating it a second time? Factory resets are useful for boot loops, large firmware updates, malware, and apps that altered hidden user settings.
For too many "techs" a factory reset is a painless way (for them) to solve a problem.
Once you do a reset you lose the opportunity to find, understand and correct the root cause(s).
You know the definition of insanity, right? It applies here.
My current OS load wasn't always smooth running. It needed to be optimized. If I do a factory reset, I know what to do now... otherwise I'll have a bandwidth/battery eating, hot running hog in my hands.

Or you could waste hours of your time going app by app and they realizing you have a hardware defect. Factory reset rules out a hardware defect.

DeXel55 said:
Or you could waste hours of your time going app by app and they realizing you have a hardware defect. Factory reset rules out a hardware defect.
Click to expand...
Click to collapse
Not at all. It could still be firmware or software.
All a reset does in put user data settings back to default. A clean slate for what you, apps or malware screwed up.
Any original factory load defects will remain... or if you reload, update or misconfigure settings and create the problem again. Which is likely if you don't know what caused it to begin with.
Putting it in safe mode helps to rule out 3rd party apps but not system apps.
Hot running Androids are common and it's rarely hardware. If the device has a specific known hardware issue then it may apply.

What I meant to say it's not user's fault if it's behaving like that with the factory reset. It becomes Sony's fault either way (whether it's factory software or hardware).
I was thinking about using safe mode as well.

Looks like HookMsgTunnel is the culprit. It's part of com.sonymobile.hook package.
BTW Sorry for hijacking the thread!

Data encrypt on new android could also be at fault.

DeXel55 said:
I have horrible battery drain with the phone sitting on my desk (4-5% an hour). It's so bad that I tried to remove the SIM card to see if it's reception related, but it drained at the same rate over the day. I guess, the next step is to factory reset, and see if that happens with stock apps...
Click to expand...
Click to collapse
Same here, battery life has been utter pap in the last few weeks and I can't work out what has gone wrong as it was fine before...drained 20% overnight on airplane mode the other night

DeXel55 said:
Looks like HookMsgTunnel is the culprit. It's part of com.sonymobile.hook package.
BTW Sorry for hijacking the thread!
Click to expand...
Click to collapse
Could you explain further please, what should I do with that "file"?
Thanks

murrayalex said:
Could you explain further please, what should I do with that "file"?
Thanks
Click to expand...
Click to collapse
That's the package name (essentially long apk name).
You can disable any package in android via adb shell https://www.xda-developers.com/disable-system-app-bloatware-android
I don't know what it does btw, so disable at your own risk, but my battery drain has improved.

Related

Firmware upgrade, battery life is worse?

So I read a few posts on bad battery life.... but I really had no complaints, I even took a screen shot or 2 of me making it over 24 hours, they way I use my phone. Very typical for me and my usage....
But then kies kept bugging about a firmware update, so I did it.... and not, I am barely getting over 10 hours out of my phone... having slept most of that!?
This is the second charge now, it seems the life is cut in half... with no increase in usage or any new apps added. Is this possible from a firmware upgrade and can I go back to the old firmware?
thanks in advance.... I did do a quick search, hopefully it is not a repost
Most people with this issue are being told to do a factory reset and see what happens. Im pretty sure it solves the problem.
anyone with firmware XWKE2 done factory reset? And did it help the battery?
jimbob_me said:
Most people with this issue are being told to do a factory reset and see what happens. Im pretty sure it solves the problem.
Click to expand...
Click to collapse
weird, but like I always tell women.... I will try anything once
since I am at 100% right now, I will do it and report back. thanks
I assume you just go into privacy and do the factory reset that way?
A multitude of battery posts all say after a flash your battery drains then settles down with use .
jje
Mr.Kakarot said:
weird, but like I always tell women.... I will try anything once
since I am at 100% right now, I will do it and report back. thanks
I assume you just go into privacy and do the factory reset that way?
Click to expand...
Click to collapse
A factory reset made no difference for me unfortunately.
12 hours in and I am still at 41%... so it made some at least!

[Q]My s2 powered off it self

the phone powered off it self until i pressed the power button to turn on again. i noticed this often happened when i put in my pocket for a while. but when i put it on table over night it didn't happen.
roms that i tried that had the same problem:
batista 3.7++
lightening 3+,6+
cognition 1.4+
apps that i tried uninstalled but no avail:
-setcpu
-daemon control(batista rom)
-juice defender
is it due to motherboard issue? appreciate your advice. thanks.
have u tired wiping data and dalvik cache before installing any rom?
poch_1421 said:
have u tired wiping data and dalvik cache before installing any rom?
Click to expand...
Click to collapse
thanks, yes, i in fact wiped all and even install stock rom before any mod roms. and i also changed few kernels(stock, nipo, CF..)but still the same..
now trying to use kh4 stock rom and see..
So the this issue s only occurring when the phone is in your pocket and never when out of your pocket.
this happens to my Phone as well.. its kinda random...
sometimes when am listening to music and sometimes when its just on standby
for example it just restarted which reminded me to search for this error...
few days ago it was on standby and had shut itself down and the battery was completely drained after 5 hours without anything on.
achillies400 said:
So the this issue s only occurring when the phone is in your pocket and never when out of your pocket.
Click to expand...
Click to collapse
xD3S1x said:
this happens to my Phone as well.. its kinda random...
sometimes when am listening to music and sometimes when its just on standby
for example it just restarted which reminded me to search for this error...
few days ago it was on standby and had shut itself down and the battery was completely drained after 5 hours without anything on.
Click to expand...
Click to collapse
yes, found it only happens when putting in my pocket. when charging over night or putting on my work desk, it didn't happen.
and yes, it happened few times when it turned off it self, it lost about 10% to 20% battery in just few minutes... the phone was warm when it happened. that was why i took out to check and found it already powered off..
xD3S1x said:
this happens to my Phone as well.. its kinda random...
Click to expand...
Click to collapse
What firmware you have? I run on XXKH3 for 3 days (previously on XXKG3 for 2 weeks), no boot issues.
yqed said:
What firmware you have? I run on XXKH3 for 3 days (previously on XXKG3 for 2 weeks), no boot issues.
Click to expand...
Click to collapse
lightening 3.2 = KG2
Batista 3.7 = KH3
Cognition 1.4 = KG6
all happened to shut down it self. so i guess it is not rom issue..
I would try a stock ROM for a week, just to be safe (no apps/tweaks/kernel, etc., really stock). I'm pretty sure a recent stock ROM will not give you issues, I would not worry about the hardware.
yqed said:
I would try a stock ROM for a week, just to be safe (no apps/tweaks/kernel, etc., really stock). I'm pretty sure a recent stock ROM will not give you issues, I would not worry about the hardware.
Click to expand...
Click to collapse
thanks for your advice, will try stock rom then
Ya, do that... just to see what is going on.
More on the technical side, the screen needs minimum 500Mhz to get out of Sleep Mode. Some custom Rom's use a low voltage or "underclock" feature that reduces the power consumption but also the number of CPU steps. That is what makes your phone crash and reboot randomly.
Once you put the stock ROM, do a sdcard wipe (if you use one), just to be safe. It should take several hours, so do it over the night. Personally I would not use an external sdcard during the one week test, just be sure.
You could also have a RAM (hardware) issue, ya. But 99% of the time is related to software. Bad memory degrades fast so you will see your random reboots pop at a faster frequency. If you did all the above and still experience random reboots, run adb logcat to see what is going on at that specific moment. If you get error codes like:
Code:
code 1 (SEGV_MAPERR), fault addr 00000000
you are dealing with bad memory unfortunately and need to service your phone.
astoncheah said:
I noticed this often happened when i put in my pocket for a while. but when i put it on table over night it didn't happen.
Click to expand...
Click to collapse
I also heard that some people had bad battery contacts on their S2. Clean them with some audio head tape cleaner and cotton swabs, than make sure the contacts are proper... it should eliminate this possibility. In a way, it makes sense since you move a lot with your phone in your pocket.
Edit: I just clicked on Thank You button for your OP, instead of Quote.
yqed said:
Ya, do that... just to see what is going on.
More on the technical side, the screen needs minimum 500Mhz to get out of Sleep Mode. Some custom Rom's use a low voltage or "underclock" feature that reduces the power consumption but also the number of CPU steps. That is what makes your phone crash and reboot randomly.
Once you put the stock ROM, do a sdcard wipe (if you use one), just to be safe. It should take several hours, so do it over the night. Personally I would not use an external sdcard during the one week test, just be sure.
You could also have a RAM (hardware) issue, ya. But 99% of the time is related to software. Bad memory degrades fast so you will see your random reboots pop at a faster frequency. If you did all the above and still experience random reboots, run adb logcat to see what is going on at that specific moment. If you get error codes like:
Code:
code 1 (SEGV_MAPERR), fault addr 00000000
you are dealing with bad memory unfortunately and need to service your phone.
I also heard that some people had bad battery contacts on their S2. Clean them with some audio head tape cleaner and cotton swabs, than make sure the contacts are proper... it should eliminate this possibility. In a way, it makes sense since you move a lot with your phone in your pocket.
Edit: I just clicked on Thank You button for your OP, instead of Quote.
Click to expand...
Click to collapse
you got my THANK button too. but how to run "adb logcat"?
Is all explained into link. Time to read?
However, I have a feeling this is your problem, since the phone restarts in your pocket only. Don't smack it like the guy did, heh. Go easier, think like it is your girlfriend...
Just clean the battery contacts and make sure they touch properly.
is there a guide on how to install Stock ROM back on? cant find any...
how can i root my sgs2...?
it also happened to my phone. so i brought it back to the store where i purchased it and told them that it was shutting down randomly when i put it in my pocket. after 15 days of waiting i called them for follow up because they told me it will take 7-10 working days. they told me that the phone never shut down in the service center. what can i do about it? i don't know how to flash or root. this is my first android phone.
I have finally found a solution... installed XXKH3 FW stock, not rooted yet, and installed an application from the android market called Load Monitor
Code:
https://market.android.com/details?id=com.landak.loadmon
and enabled only Add Notifications, only notify high load, autostart and only screen on... seems to do the job, no battery drainage and most of all NO SOD (Sleep Of Death) or restarts anymore
If you still have problems try checkin wake lock from the options of the app...
Hope it helps
Sent from my GT-I9100 using XDA App
nikkoangelo said:
it also happened to my phone. so i brought it back to the store where i purchased it and told them that it was shutting down randomly when i put it in my pocket. after 15 days of waiting i called them for follow up because they told me it will take 7-10 working days. they told me that the phone never shut down in the service center. what can i do about it? i don't know how to flash or root. this is my first android phone.
Click to expand...
Click to collapse
The phone did not rebooted in their store because they did not move it, you have a bad battery contact that can be fixed easy.
dusnoki said:
I have finally found a solution... installed XXKH3 FW stock, not rooted yet, and installed an application from the android market called Load Monitor
Code:
https://market.android.com/details?id=com.landak.loadmon
and enabled only Add Notifications, only notify high load, autostart and only screen on... seems to do the job, no battery drainage and most of all NO SOD (Sleep Of Death) or restarts anymore
If you still have problems try checkin wake lock from the options of the app...
Hope it helps
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
Weird, people reported that app adds load to the phone. Why not use terminal instead to check the stats?
yqed said:
Is all explained into link. Time to read?
However, I have a feeling this is your problem, since the phone restarts in your pocket only. Don't smack it like the guy did, heh. Go easier, think like it is your girlfriend...
Just clean the battery contacts and make sure they touch properly.
Click to expand...
Click to collapse
ops..missed you link..ok will read it.
lol, i do hope it's my problem and not my phone's.. i've been modding this and that on it for the past 3months since i bought it, i think it's time to treat it nicely like my girl friend and see what is her response to me.. it's been one day testing, so far ok.. thanks..

Several problems with Xperia Sola

Hello,
1. Thank you very much for being so helpful
2. I am very new to Android, so please refer me to the definition of the word you used if it has some sort of special Android meaning (even rooting, since I'm not 100% sure I understood what it means)
3. My problems are as follows:
A. The battery runs out really fast. is there a way to: 1. Stop applications who came with the phone from starting and restarting automatically after I close them without me using them? 2. make the battery last longer? (not talking about closing Wi-Fi when not using and stuff like that)
B. The sound is really weak when I try to hear music with headphones. I saw someone recommending using AC!DAudio but that requires rooting. I am afraid to do that since I don't understand anything about it and since in Sola, rooting requires unlocking bootloader and Sony stated on their site that it will remove responsibility. Is there any way to increase the audio without rooting? or a way to "install" AC!DAudio without rooting?
C. I saw online that it is possible to find you're phone if the GPS is on. I tryed leaving it on, and without using my device at all the battery lost 25% after only an hour an a half. Is there anyway to leave the GPS on without wasting that much battery? or a recommend way to find my phone that takes less battery?
D. Charging takes a really long time. Is there any way to change that?
Phone is as it came from the box. Didn't update or change anything (besides allowing unknown sources for applications and installing several applications).
I am sorry if I posted this in the wrong place or broke any rules, please tell me if I did since I wouldn't know since I'm new here,
Thank you all very much again,
opeller
Hi, i dont know why you got so many problems (some of them strange like loosing 25 % of the battery), but:
1. You can do a hard reset to refresh the device, may be something is torturing it. That will remove a program, which can cause this battery behavior.
2. Stopping applications is a no no, because it can cause the phone to work slow and waste more battery. Android is made that way, to have images of some app in its memory to start apps faster.
3. The other thing in my mind is if you battery is wrong, you can try a service center too. They can measure the capacity and tell if its ok.
mirost1 said:
Hi, i dont know why you got so many problems (some of them strange like loosing 25 % of the battery), but:
1. You can do a hard reset to refresh the device, may be something is torturing it. That will remove a program, which can cause this battery behavior.
2. Stopping applications is a no no, because it can cause the phone to work slow and waste more battery. Android is made that way, to have images of some app in its memory to start apps faster.
3. The other thing in my mind is if you battery is wrong, you can try a service center too. They can measure the capacity and tell if its ok.
Click to expand...
Click to collapse
first, thank you for you're replay
1. how do I do that? does it involve any risks? (I don't mind loosing applications I have on the phone, I can just redownload them. nothing else I need there except for the phone list which is on the sim card )
2. are you sure? since I saw some on the runnig applications list that I didn't need. for example, I finished watching a video and MXplayer, which I used to watch it, was still there. I didn't need it until the next day. It took some ram (maybe it was like 30 but with a device who has 512 and always has at least half of it used for system stuff, it is quiet a lot) so I closed it so it wouldn't slow down my phone down an wouldn't take some of the battery. Is closing stuff from the running applications list really is bad? can it harm anything? are my reasons not ok?
3. That is an option too. I do hope it isn't since this device is only 2 weeks old. Is this not a problem all Sola users face?
thank you again,
opeller
opeller said:
first, thank you for you're replay
1. how do I do that? does it involve any risks? (I don't mind loosing applications I have on the phone, I can just redownload them. nothing else I need there except for the phone list which is on the sim card )
2. are you sure? since I saw some on the runnig applications list that I didn't need. for example, I finished watching a video and MXplayer, which I used to watch it, was still there. I didn't need it until the next day. It took some ram (maybe it was like 30 but with a device who has 512 and always has at least half of it used for system stuff, it is quiet a lot) so I closed it so it wouldn't slow down my phone down an wouldn't take some of the battery. Is closing stuff from the running applications list really is bad? can it harm anything? are my reasons not ok?
3. That is an option too. I do hope it isn't since this device is only 2 weeks old. Is this not a problem all Sola users face?
thank you again,
opeller
Click to expand...
Click to collapse
1. No risk mate, hard reset is an option in the phone, it erases apps and returns the phone in new condition, like when it was bought. I think it is in restore&back ups, look in this menu personal data/erase. Click on it and on the next screen you must tick erase again and voila.
2. Using the RAM is not bad mate, dont worry. In the past i had a task killer and the phone was not better.
3. Many users who upgraded to ICS facing something like this - battery lasts less than in Gingerbread, nut what you mentioned above "25 % in hour and a half" - its strange imo mate.
mirost1 said:
1. No risk mate, hard reset is an option in the phone, it erases apps and returns the phone in new condition, like when it was bought. I think it is in restore&back ups, look in this menu personal data/erase. Click on it and on the next screen you must tick erase again and voila.
2. Using the RAM is not bad mate, dont worry. In the past i had a task killer and the phone was not better.
3. Many users who upgraded to ICS facing something like this - battery lasts less than in Gingerbread, nut what you mentioned above "25 % in hour and a half" - its strange imo mate.
Click to expand...
Click to collapse
thank you again
1. Ok, if I'll see the need to do so, then I'll try it.
2. I'll give it a try for a day
3. This happend only today, when I left the GPS on. The phone was also very hot when I cheked and saw it lost 25% after an hour and a half, but I was in a cool place. Today was the first time it happend. I'll see if it happens again tomorrow, when I'll leave the GPS off.
4. I see that you use Sola two. How did you get around the low volume when hearing music problem?
BTW I saw people complaining that the volume is low when talking on the phone. I do not hace this problem. Talking on the phone is just fine, but when hearing music the volume is very low.
opeller said:
thank you again
4. I see that you use Sola two. How did you get around the low volume when hearing music problem?
BTW I saw people complaining that the volume is low when talking on the phone. I do not hace this problem. Talking on the phone is just fine, but when hearing music the volume is very low.
Click to expand...
Click to collapse
I flashed custom roms, thats it.
I'm in this position too, I've tried everything trying to fix the battery drain and am definitely going to buy a new phone in the new year. In the meantime, has anyone found anything to help? I've done all the usual things, minimum brightness, remove many internet apps, use power management, airplane mode at night, reinstall latest upgrade...
Also, I want to raise the volume throughout the phone also, I've tried a few custom ROMS and found *NO* difference whatsoever...

Terrible battery drain

I can't say its because of any one app. I have all apps not in use hibernated. The battery percentage goes down about 1 percent per minute while I'm using it. Anyone have any suggestions?
No one else's phone has excessive battery drain?
New update available this morning. Did not fix issue
Keep things like location services turned off when not in use. Wifi should also be off for same reason. I turn off those plus data when I'm sleeping, and loose maybe 2 percent over night.
Clear system cache.
Reset network settings.
Hard reboot.
Clear system app caches.
If still doing it clear Google data. Recreate Google account.
Or hunt it down using Karma Firewall, Battery Tracker, Running Services, etc.
Tried to clear system cache but couldn't see the screen because of fade issue. Ended up factory resetting by mistake. Nightmare.
ddjr said:
Tried to clear system cache but couldn't see the screen because of fade issue. Ended up factory resetting by mistake. Nightmare.
Click to expand...
Click to collapse
Oh my... you should have backed out if not sure.
Well nothing like a nice minty fresh OS load...
Play with the clear the cache thing as this is something you should do after major updates or if suffering erratic behavior. It can cure a lot of issues.
After a reload and installing all apps/updates I always do it as well as once every couple weeks.
I'd love to, but i don't know how far down it is (3clicks?) In the list since I can't see the screen. I've muddled through and gotten it back but I'd rather not have to go blindly through that again. Thanks for the tip, though. Is there any other way to clear system cache?
Not that I'm aware of.
Ok, well thanks for the tip. I'll look into some way to wipe the system cache without going into reecovery. Wish me luck!
ddjr said:
Ok, well thanks for the tip. I'll look into some way to wipe the system cache without going into reecovery. Wish me luck!
Click to expand...
Click to collapse
Why can't you see the screen to do it?
If the display is blown you might want to replace it along with the battery if you plan to keep the device.
It's on the boot menu; on my devices the hard reset option is always directly below it, of course.
The warning 2nd click deal with clearing the system cache always makes wonder if I... really?
Who cares about clearing the bloody system cache? It's like a bad gf.
Good luck.
I can't see the choices on the screen in recovery mode because there's something wrong with the screen. I think you're right, time for ANOTHER new phone
Price the repair cost for a replacement screen/battery.
May not be that bad... if you like the phone.
That's running on Pie?
You might not like Q... I don't; still running on Pie.
You can still find some 10+'s with Pie but beware they may have been upgraded to Q.
The 10+'s are still pricey; demand is still high.
That tell you something?
I actually like this phone.. Sucks you can not root or unlock the bootloader. But it has been debloated updated and it runs fine.
It may not be the display, in fact I find that unlikely as it's an OLED. When it started was it gradually or sudden with no apparent reason?
Found this:
Colors are suddenly dull/washed out
All the colors are suddenly dull/washed out on my S9 and turning off blue filter seems to make them even more washed out, I checked the Red Green and Blue from *#0*# and Red looks more like orange, Green looks very bright and Blue looks more like...
forum.xda-developers.com
You might want to chase this down. Could be a firmware issue. A reflash to the original factory rom it came with might be the fix.
Sammy can do this.
Really? Refresh my memory(it's been a while) what is Sammy, samsung? How would I do it? Odin? How do I find what the original firmware was? I really like this phone and fixing it would be great!
It was gradual. At first I would just close the screen and wake it up and it would be fine. Then I had to close the screen, touch the screen, and wake it up to fix it. Then it progressed to where there was no fixing it. Maybe a month in total.
ddjr said:
It was gradual. At first I would just close the screen and wake it up and it would be fine. Then I had to close the screen, touch the screen, and wake it up to fix it. Then it progressed to where there was no fixing it. Maybe a month in total.
Click to expand...
Click to collapse
Yeah that sounds more like hardware, sorry.

S21 crashing/rebooting 1-2 times/day. Any tips on troubleshooting?

I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
Click to expand...
Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
Click to expand...
Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
Click to expand...
Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
Click to expand...
Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
Click to expand...
Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
Click to expand...
Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!

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