I usually used to take my phone to the service center in Andheri East but they aren't responding to calls anymore. I'm aware that LG has stopped their mobile department but has anyone been able to service their LG phones recently? I have a crack in my screen and I want to get that fixed.
schizovivek said:
I usually used to take my phone to the service center in Andheri East but they aren't responding to calls anymore. I'm aware that LG has stopped their mobile department but has anyone been able to service their LG phones recently? I have a crack in my screen and I want to get that fixed.
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Incidentally, I just repaired my LG v30's screen here in Kerala. Yesterday I went to the recharge shop and casually mentioned about my V30's screen being bricked and he asked me to bring it today at 9:30 am to the shop and he'll do the rest. So I brought it to the shop at 10:30 and he said he'll call me when he completes putting up the new display. I got a call at 2:15ish telling me that It has been 'set up'. I was thinking that he just got the available part from somewhere and I told him I'll come to the shop on the way to home to ask about other details. Once I reached the shop, the lad actually gave me a phone which looked brand new, and it was mine, lo and behold. He wasn't kidding, it even had the new aluminium edge around it! Yes, mine was dented as an old can, with scuffs everywhere , the corners the lot. How he has managed to even get a fresh new case of a phone which is 4.9 years old is beyond belief. That too in less than a day. <24 hours.
The display's actual cost is 13,500 INR. He has cool contacts of LG and other major phone manufacturers. Let me know if you want it repaired. I can let him know. This is a true story btw. I'm here with the phone right now in disbelief lol.
24 hrs, 7 days a week, except national holidays
1800-315-9999 or 1800-180-9999
gnostichueman said:
Incidentally, I just repaired my LG v30's screen here in Kerala. Yesterday I went to the recharge shop and casually mentioned about my V30's screen being bricked and he asked me to bring it today at 9:30 am to the shop and he'll do the rest. So I brought it to the shop at 10:30 and he said he'll call me when he completes putting up the new display. I got a call at 2:15ish telling me that It has been 'set up'. I was thinking that he just got the available part from somewhere and I told him I'll come to the shop on the way to home to ask about other details. Once I reached the shop, the lad actually gave me a phone which looked brand new, and it was mine, lo and behold. He wasn't kidding, it even had the new aluminium edge around it! Yes, mine was dented as an old can, with scuffs everywhere , the corners the lot. How he has managed to even get a fresh new case of a phone which is 4.9 years old is beyond belief. That too in less than a day. <24 hours.
The display's actual cost is 13,500 INR. He has cool contacts of LG and other major phone manufacturers. Let me know if you want it repaired. I can let him know. This is a true story btw. I'm here with the phone right now in disbelief lol.
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How much did he charge you in total?
gnostichueman said:
Incidentally, I just repaired my LG v30's screen here in Kerala. Yesterday I went to the recharge shop and casually mentioned about my V30's screen being bricked and he asked me to bring it today at 9:30 am to the shop and he'll do the rest. So I brought it to the shop at 10:30 and he said he'll call me when he completes putting up the new display. I got a call at 2:15ish telling me that It has been 'set up'. I was thinking that he just got the available part from somewhere and I told him I'll come to the shop on the way to home to ask about other details. Once I reached the shop, the lad actually gave me a phone which looked brand new, and it was mine, lo and behold. He wasn't kidding, it even had the new aluminium edge around it! Yes, mine was dented as an old can, with scuffs everywhere , the corners the lot. How he has managed to even get a fresh new case of a phone which is 4.9 years old is beyond belief. That too in less than a day. <24 hours.
The display's actual cost is 13,500 INR. He has cool contacts of LG and other major phone manufacturers. Let me know if you want it repaired. I can let him know. This is a true story btw. I'm here with the phone right now in disbelief lol.
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so luckily I went to Andheri west in Mumbai .. There are some local dealers that do decent repair work. My friend knew someone there and they were able to get a screen for the phone. Charged me 3k for it (not the oled screen; just the layer above it; which is what usually cracks).
Since your contact is in Kerala it'd be really difficult to get things done right? Can you still share his number. Will check with him.
Related
HOMG IT RANDOMLY STARTED WORKING. I'm sorry for your time.
Hello, I would like to start off by saying that I've looked around these forums occasionally after my friend introduced me to it. I have found this site and forums to be very helpful and I have hit a problem and I would like your opinion. If this is in the wrong section or I have done something incorrectly I am EXTREMELY sorry and would appreciate a point in the right direction.
Okay, so it all started when my friend was kind enough to give me his extra bodyguardz phone protector. So I put the cover on after a lot of tedious and fustrating work and allowed the phone to dry for 2 days. When I powered my phone on everything was fine EXCEPT that my touch screen does not work. After careful inspection I realized there seem to be some water stuck under the screen. I then allowed the phone to dry for a couple more days and I noticed the water amount decreased. At one point or another I did need to use my phone and since it worked beside the screen I figured it would dry even if I still kept using it. The amount of water has shrunken to the point where it is about the size of an ant. It has however remained this size for over a week and I dont see it decreasing. Now I have the Total Equipment Protection on my phone, but I realized that the water damage indicator sticker on the phone was gone red. The battery one is still white (I had the battery off the phone as I applied the protector). So what do you guys think I should do in this situation? Since the sticker is red I don't think they'll take the phone back. Should I just call them and say it was stolen and pay the $50?
Sorry for the long winded story and I am looking forward to your help. Everything seems to break on me and its really frustrating. I just got my laptop back after my back light died on me and the repair center forgot to send my battery back and I'm just getting mad at everything. Also had surgery earlier this week, haha aren't I lucky?
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
nosmohtac said:
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
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So you think they wont fuss over the water detection sticker being red?
OH MY GODDDDDDDDDDDDDDDD! IT RANDOMLY STARTED WORKING AFTER 2-3 WEEKS!
I don't think they will fuss about it. If they do try another rep.
So I sent my tablet in on 4/8th and it was received by asus on the 12th according to the Fedex tracking, but shows the 13th. Thats fine a day to register it...
I waited 14 business days, called to have it escalated, they told me someone was going to call me in 24-48 hours. Ok i patiently waited, 48 hours passed no contact via email nor phone.
I called again, this time I spoke to a supervisor he assured me that an email was sent to the tech center, and I would have to wait 24-48 hours for them to contact me. OK I waited patiently again since a supervisor assured me...
Now today, 48 hours have passed, I contacted them again, they said theres nothing they can do but wait 48 hours and if no one contacts me then call back...
it seems like i'm giving the runaround waiting 2 days then 2 days then 2 days...
I tried to contact Gary Key via PM and Email but he hasnt contacted me back over 2 weeks, same with Hai Trat...
Any suggestions? I'm thinking to file a BBB complaint and go to small claims court...
Yeah, Asus support has pretty much guaranteed they are now on my no buy list...
Tried to register my Asus (open box) and it was already registered. They keep telling me they will delete the info so I can register it and get the dongle, but every time I try it says serial number already registered.
It's like at least a week between each reply too, and in poor English. Not impressed. Good luck on your RMA!
More and more horror stories. Not surprised.
It's really a sh*t show over at Asus.
People should only RMA their tablet if there are major problems with the tablet. Not just things like dead pixels, random restarts or weak wi-fi. Not worth the risk.
wifesabitch said:
More and more horror stories. Not surprised.
It's really a sh*t show over at Asus.
People should only RMA their tablet if there are major problems with the tablet. Not just things like dead pixels, random restarts or weak wi-fi. Not worth the risk.
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Well, mine was a major thing, the camera didn't work, had a green screen... I can live with crappy wifi and no gps..but come on now...dead camera -_-
well after Hai Trat replied back to me on my email, it was shipped back out to me the next day. just got a shipment notification from fedex.. lets hope my tablet is in one piece
Hopefully yours won't come back with the backplate scratched up. Still waiting to hear from Asus on that.
GMC7000 said:
Hopefully yours won't come back with the backplate scratched up. Still waiting to hear from Asus on that.
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i had a invisible shield on the backplate...so unless they remove it, i should be ok I HOPE
honestly it's not ASUS service so to speak that is bad, its is their contracted repair centers. Problem is since they contract out they don't have any idea as to the inner workings of the repair centers. So when we call all they can do is send them emails and hope they respond. I do agree this is still not acceptable and they need to really rethink how they contract/who they contract out.
neo1738 said:
honestly it's not ASUS service so to speak that is bad, its is their contracted repair centers. Problem is since they contract out they don't have any idea as to the inner workings of the repair centers. So when we call all they can do is send them emails and hope they respond. I do agree this is still not acceptable and they need to really rethink how they contract/who they contract out.
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Agreed, but since it was their choice of contracted repair centers, I believe the blame is on them... A huge company like Asus ...contracting 3rd rate repair centers? Really shows how much they care about their customers TBH. There's no way in hell I would purchase another Asus product in the future, even if they were the only company to have a keyboard dock. It is not worth the hassle, in the case of something going wrong with the product and waiting a whole month to get it back. IMHO.
Waiting-[WF4] Wait for Customer Confirmation-CID\OOW 2012/04/06
One month at this stage.. Two months total.. I used the tablet for two weeks, don't even remember how it looks like anymore.. Consumer advisors etc. have contacted asus and nothing happens. They refuse to repair it in/out of warranty, they refuse return my money.. Or in fact, they do not directly refuse, they just promise to "look into it"
Reisrdok said:
Waiting-[WF4] Wait for Customer Confirmation-CID\OOW 2012/04/06
One month at this stage.. Two months total.. I used the tablet for two weeks, don't even remember how it looks like anymore.. Consumer advisors etc. have contacted asus and nothing happens. They refuse to repair it in/out of warranty, they refuse return my money.. Or in fact, they do not directly refuse, they just promise to "look into it"
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Two months really?!
Mine has been in RMA for 1 month to date (today) and I thought I had it bad.
chugger93 said:
Two months really?!
Mine has been in RMA for 1 month to date (today) and I thought I had it bad.
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It's now almost 3 month for me. One one my primes had a broken glass, I paid for it, but so far I only get different answers, from is ready to be shipped to no spare parts or it goes out tomorrow. I contacted now my lawyer.
Definitely the last time I bought something with an Asus Label on it.
Mine went into the Europe centre (Slapanice, CzR)on 26th April with screen mura - says it's ready for shipping today, exactly 14 days. If it is back within the week that won't have been too bad; though it has been a very frustrating due to the lack of information bout the whole process that's available from the RMA progress site and the fact that the support email team have no access to what's going on in the repair centre, but moreover because of my own tendency to check on the status 5 times a day. Of course it's still not in my hands yet...
dgjl said:
Mine went into the Europe centre (Slapanice, CzR)on 26th April with screen mura - says it's ready for shipping today, exactly 14 days. If it is back within the week that won't have been too bad; though it has been a very frustrating due to the lack of information bout the whole process that's available from the RMA progress site and the fact that the support email team have no access to what's going on in the repair centre, but moreover because of my own tendency to check on the status 5 times a day. Of course it's still not in my hands yet...
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Click to collapse
Don't want to destroy your hopes, but mine was ready to ship on the 15th March.
damn, I don't know how you guys wait so long...after 14 business days, I was calling them every 1-2 days, emailing asus reps every 1-2 days until they responded.. i waited for a month to get it back and its coming back tomorrow... got it in jan...ridiculous waiting for a whole month ya know? they aint gonna pay me back for depreciation on the tablet if i were to sell it...
jupppo said:
Don't want to destroy your hopes, but mine was ready to ship on the 15th March.
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Click to collapse
It's got a tracking number as of this morning - so my hopes are still partially alive...
Well just a quick update, I got my tablet back today, and holy **** I am so lucky I had a invisible shield for my backplate, because there is A WHOLE ****LOAD of scuff marks on the back......and the metal part near the charging port was bent but I fixed it by pushing it back... and it seems like I have more light bleed than before. There was only a little bit of light bleed on the top right corner when i sent it in, now theres light bleed on the bottom right and bottom side......grr. oh well, lesson learned. never buy anything Asus no more.
kwazytazz said:
Well just a quick update, I got my tablet back today, and holy **** I am so lucky I had a invisible shield for my backplate, because there is A WHOLE ****LOAD of scuff marks on the back......and the metal part near the charging port was bent but I fixed it by pushing it back... and it seems like I have more light bleed than before. There was only a little bit of light bleed on the top right corner when i sent it in, now theres light bleed on the bottom right and bottom side......grr. oh well, lesson learned. never buy anything Asus no more.
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Lol, they may have left a rubber stopper between the screen and battery again
Ridiculous, I almost want to contact the BBB on the repair centers doing the work, not ASUS
I just got mine back from rma, looks like all is well, but will have to see whether i get ota after the next update.
buxtahuda said:
Lol, they may have left a rubber stopper between the screen and battery again
Ridiculous, I almost want to contact the BBB on the repair centers doing the work, not ASUS
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Lol, I hope not... yeah I was so mad I wanted to contact BBB or the small claims court.... a whole month doing a repair?...and their turn around time was STATED 10-14 BUSINESS DAYS...
Well on a side note, they didnt touch the os at all though, I still had root lol...
My phone was in a pool of about 3' of water for a few seconds, with all of the ports completely closed. Ever since, the screen hasn't been responsive except for a small portion of the top left. I contacted Sony, who told me to contact Verizon, who told me to contact Sony...and on the 3rd attempt, someone at Verizon finally bridged up someone at Sony and the RMA # was then provided to me.
I sent the phone back to Sony (at my own cost), and just received it back today. They left adhesive sticking out of the gap between the glass and side trim, and left trim off the bottom of the phone, which is nowhere to be found. They also claim to have done a successful pressure test on it, but I am absolutely sure that my ports were closed when the phone entered the water. In fact, I use a Qi charger to ensure that the seals on the ports remain intact.
Here is the document they sent the phone back with.
Adhesive sticking out of the side.
Bottom trim gone.
Long story short, I loved this phone, but it is not waterproof, and don't expect support if it becomes water damaged. Very frustrating, as I am still paying for the phone via Verizon Edge.
Wow.. Looks like a novice did that job. That's horrible. Sorry for your loss!
Sent from my D6708 using Tapatalk
Same boat
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
It's unfortunate your experience was terrible, especially with the kind of service they did. The thing is though, not all Z3v's are defective like yours. I've washed mine in the sink, taken it to shower, brought it to several swimming pools, and I've never had any waterproofing problems.
And in any case, I have the $8 insurance with Verizon for any problems such as dropping it or losing it. I'm sure Verizon can do something for you if you did subscribe to that.
abrown325 said:
I just had a similar thing happen. 10 seconds in a kiddie pool and now I have dead zones in my screen. Visiting Verizon today, any suggestions for dealing with them?
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Click to collapse
Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
knivesout said:
Based on my experience, you're SOL without insurance. I typically don't buy insurance on phones because the monthly premium + deductible just isn't worth it on a device I can get on eBay or Swappa for $300-400.
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I'm going to neglect to mention the water and see where that gets me...
I had the same experience. I had my Sony in the water with all the ports closed and it got water inside. I contacted Sony and the guy I spoke to told me I had to send it in at my own expense and they would determine if my phone was defective or if it was user error. He also told me not to hold much hope because he said he hasn't seen them replace one yet. I sent it in and they mailed it back saying it passed a pressure test so it must have been my fault. I spent $500 on a waterproof phone that lasted all of two Weeks and broke when it got wet while being used properly. I called Sony to argue my case several times and it was to no avail. I was treated very rudely by one rep and hung up on by another but most of the reps were very nice. I finally got my my case escalated to corporate office and was told sorry there are no exceptions to be made if it passed a pressure test at Sony. I will never buy anything Sony again that's how frustrated the whole process made me.
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
knivesout said:
Well, I guess I'll stop bothering to call support then. I argued my case with the front line personnel, and they said they'd have a supervisor call me back within 48 hours...last Friday. Haven't heard a peep. I would hate to swear off Sony devices after this, because other than the lack of water resistance, I liked the phone very much.
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Click to collapse
Just saying again, my phone never had waterproof problems. It's really Verizon who you should contact to get something done.
Sent from my D6708 using XDA Free mobile app
You're wrong.
knivesout said:
You're wrong.
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Click to collapse
That's cool. Just blatantly say "you're wrong" without any evidence to back it up. It's your money, your choice.
Update on ruined phone
So I contacted Sony and explained to them that my phone's screen was unresponsive and registering Phantom touches. Ileft out that it had been in water, I just told them that the camera had been overheating a lot. The guy on the phone accessed it and had me run the hard reboot. He said he could see that it was trying to run files in the background, but nothing was happening. Since my phone was under the one year warranty, he said it was covered and I was mailed a replacement. I was pretty surprised and impressed by customer service. Just remember to be kind and explain everything youve done to address the issues ( soft and hard reboots, system restore, played in the configuration menu). I'm not surprised to see Sony reverse their stance on waterproofing, but I am very disappointed.
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
knivesout said:
Yeah, you're wrong. You have no idea what you're talking about, lol.
Did you even read my original post, or do you just troll around for ways to massage your ego on Internet forums?
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Click to collapse
Yeah, I did read it and I was trying to direct you to Verizon since you have no better access to a replacement than them. If that doesn't workout, you may as well just purchase one from eBay since prices of the Z3v are driven down pretty low now in expectation of what's supposed to be the successor's release.
If you don't want my help, that's fine. I've done my fair share on this topic and I've been able to help plenty of others in development as well as achieving root first on a ROM that is still unannounced on its official release.
Good day and good luck finding a solution.
It sounds as though you still haven't read my original post.
Verizon would not do anything for me since I do not have insurance on the phone. Sony inspected it and would not honor the warranty because the board had corrosion on it and the phone tested airtight.
So why are you still here? Also what do you expect us to do, more then the advice that was given? You didn't have insurance , the claim has been denied. Time to take personal responsibility for not having insurance, you have run out of options.
I had something of a similar issue but with a good ending. For a few weeks my charge cover wouldn't close right all of the time because the seal came partly undone from but I could sometimes get it back in flush. One day at work I guess it just wasn't the case because after about a minute in the bottom of a pool, it turned off. Never had water proof issues before( in the shower, other times in the pool, fish petting tank). It took a full 15 business days at there facility in Texas but they replaced the phone so I guess the guys there couldn't get the flap to seal either for the pressure test.
Sent from my XT1575 using Tapatalk
I am totally devastated, dropped my precious V30, usually with the case and the great care I usually take the fall is never particularly bad and even now the phone does not have a single scratch on it. It fell from almost waist height flat on the screen. I picked it up, screen was intact and it had a few discoloured pixels almost like dead pixels in the top right corner. Too my dismay however a few hours later this had turned into a small rectangle box completely black no pixels which over the next few days turned into larger black patch with rounded edges. At this stage it was manageable I could bring myself to accept it but after a few more days the screen started flickering white when the phone was switched on and off and now it flickers on occasion constantly sometimes not. What do you guys think are my chances of getting this repaired on warranty, it is rooted, but I can return to stock. I have a p20 pr but the audio is just so far away from the quality the LG provides.
If not what is it likely to cost via LG. I don't really want to send it to a back street repair shop after the experience I had with a replacement screen on a G1(2008), they often don't repair it neatly. Yes that's the only other time when I have ever cracked a phone screen.
LG charged me $146 to replace the cracked display on my wife's LG V30. It was considered an out of warranty repair.
I shipped it to them in Texas and the $146 even included them shipping it back via FedEx.
I told about it here, about halfway down the first page...
https://forum.xda-developers.com/lg-v30/help/ive-sent-phone-repair-warranty-theyre-t3838980
I had to pay to ship it to them, but they shipped it back for free. I called them on the phone, they quoted me the price, I paid them on the phone. They emailed me the address.
ChazzMatt said:
My wife cracked display on her LG v30 US998, something which is not covered under warranty. So I sent it to LG for an out-of-warranty repair, which cost $146 US dollars + my own UPS shipping to LG in Texas. So $164 total. They replaced the display, and my payment to them even included FedEx shipping back to me! It took a week, I got it back a few days ago, it's as good as new.
While it was gone, I switched her over to one of the Sprint LS998 V30+ that I bought cheap off eBay, which I converted to US988 V30+, which DOES have bootloader unlocked. Her V30 was not bootloader unlocked, and is still under the 2 year warranty, but dropped/cracked displays aren't covered under warranty.
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ChazzMatt said:
Since I knew the severely cracked display wasn't covered under warranty, first I went to one of those cell phone display repair franchises. They said they can't source this display and that I needed to send it to LG. So I called LG customer service, I told them the problem, they said it wasn't covered under warranty -- but said they offered out of warranty display repair for $146. And that I had to ship it to them. I said OK.
Sent via open market LG US998 V30/V30+
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ChazzMatt said:
LG customer service gave me that price over the phone before they even saw the damaged display.
The actual repair receipt is vague. Lists serial, IMEI, etc and says
SYMPTOM: EXTERNAL PHYSICAL DAMAGE TO THE PHONE.
REPAIR: physical damage.
Warranty type: out of warranty
Lists date received, date returned.
I would post a screenshot but I would need to block off all the serial and IMEI and stuff.
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Click to collapse
Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
Jonnibravo said:
Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
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Copied and pasted details above. Maybe I lucked out, by calling LG customer service (instead of online chat, etc.) I told them the phone was under warranty but was a cracked display. They said that wasn't covered under warranty (which I already knew), but I told them I still needed it repaired, please. So, they asked if I would authorize and pay for an out-of-warranty repair? I said, yes, how much? They consulted and said $146. At that point, they hadn't even seen the phone.
So, I said OK, got put on hold for like 10 minutes -- thought I had been disconnected, but luckily I didn't hang up. A customer service rep with Korean accent then came on and took my credit card number. They said they would send me email confirming this, but they didn't, initially.
(I did have a PayPal email receipt, so I had proof.)
I called them back two days later, and fortunately I had kept the incident number (I had written it down on a fast food coupons page). I referenced that, and then they sent me the email with the shipping address. I had already paid, I just needed the address to send the phone, which turned out to be in Texas.
Thanks so much for this post. I dropped my 2-wk old V30 resulting in a severely cracked display. Sent it for a repair by requesting the service online (lgmobilerepair.com) and got the phone back as a brand new phone. Took some time due to the holidays but the phone arrived within 3 days after the repair was completed. Luckily, my credit card company covered the bill under the purchase protection.
I got my screen replaced from my old V30. Although they are supposed to glue it shut with same materials my repaired device didn't retain IP68. A quick splash of water to wipe the screen, a few days later I see some fog in my front camera. Just don't test the limits of repaired device IP rating.
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Click to collapse
Where did you buy the phone from? Did they really try to charge you nearly $5000 for the phone?
I've gone through Asus RMA over the years, maybe the particular repair centre closest to me happens to be great but I've never had major issues with them. A laptop repaired in under 2 weeks, handful of motherboards, most of the time free or reasonably priced. If the device was under warranty they just accepted it. Never had to pay shipping though since its not too far from me.
If the screen is just defective then it should be covered by warranty as that would be a manufacturer caused issue. Your total cost should be whatever it costs to ship to the repair centre, and thats it.
let us know how the saga plays out! Good luck!
Yes they did try to charge me 5k for it, and I ended up paying around 600 dollars in overdrafts and returned payment fees for all of my bills. My bank said it's Asus's fault, and guess what Asus said? "Our system doesn't make mistakes, it's a problem with your bank."
I've had absolutely dreadful results in the past with their turnaround time, and they've sent back a GPU and motherboard that were "fixed" but not really. I'm predicting to be told I have to pay around 500 to have it replaced somehow. And to be honest I may be done with them as a company for life, I've had about all I can stand at this point.
Which country are you in? They should fix it for free under warranty.
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
darkphoenix2012 said:
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
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Unfortunately I had to deal with a similar issue with HTC for a defective camera module. Factory defect. If it comes broken from the factory its on them to replace of fix it. Legally. The warranty is an agreement IE a contract. Even the 90 day warranties.
I had to threaten and start the process of a lawsuit, and of company no company like that would want to lawyer up for such a small sum. The next day I got a reply from them saying they would cover everything, and I eventually got my phone fixed.
Ive had a similar issues like that with Corsair and Gigabyte. It happens all the time. No one wants to take responsibility for anything, and sometimes you gotta force em haha.
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
darkphoenix2012 said:
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
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If someone is proven to owe you money you have legal precedent to collect it. They know this. They also know a lot of people wont go through the hassle of trying to collect their money. So does LG, HTC, Samsung, OnePlus, etc and they will all try to hold on to that money if possible. Usually thats as simple as not responding to the customer. Its easy when you dont have a storefront. Only really Apple does (AFAIK), which makes it easier to argue with them and get what you should be getting.
Feel free to **** talk them for the year, but personally I feel like one post in an easy to see place is good enough. May as well put that extra effort tightening the vice on them. its not impossible. And its yours.
I hope everything works out for you bro, best of luck!
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Hi there, got the same. Pulled out of pocket - black screen (later started to blink and bootloop)
so, as i recall i've seen a "scratch" nearby the left airtrigger area. later on i couldn't find it so i just forgot about it (thought when i'm going to put on some glass protection i wount be able to see it at all)
but, it appears that "scratch" was an amoled matrix crack... because when it all went black and then white - i can clearly see that crack is in this area. the phone itself is undamaged, not a single scratch, and there is NO WAY i could apply such a pressure to pass through glass and damage te amoled (seen JerryRig bend test?)
so far waiting for the shop to answer about would they exchange phone or not -_-
idk, at last - when a phone is designed to have a pressure applied (airtriggers) how come it cracks?....