mate 20 pro apps shows only 4 cores - Huawei Mate 20 Pro Questions & Answers

cpu apps show my huawei mate20pro only with 4 nuclei working and my phone gets rebooting all the time, did it burn my processor?

aureliolage said:
cpu apps show my huawei mate20pro only with 4 nuclei working and my phone gets rebooting all the time, did it burn my processor?
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i have the same problem but as it seems for 20 days no one saw that thread

Same problem for me, happend in September. I didn't find any workaround, and don't want to bother with board exchange so a buy a new phone.
I tried to open it, disconnect the battery bit it do not want to work when plugged in without the battery connected. When it charger it is working but extra slow, and when disconnected it reboots every 3 to 10 minutes. I tried hard reset but it does not change anything. If someone knows how to fix it without motherboard swap I'm interested!

Related

My X10i restarts itself unexpectedly

Hi
i have this problem "my X10i restarts itself unexpectedly", regardless of the ROM or kernel installed from stock to costumed one.
it happens sometime when opening programs like titanium backup or ROM toolbox, and every time when playing games approximately after
5min like angry bird.
i think this problem is hardware related, and i need to know what part is causing it, and how it happened after 1 year from purchasing the phone?
and does the android system keep "log file" some were for such problems.
Thanks.
android.vega said:
Hi
i have this problem "my X10i restarts itself unexpectedly", regardless of the ROM or kernel installed from stock to costumed one.
it happens sometime when opening programs like titanium backup or ROM toolbox, and every time when playing games approximately after
5min like angry bird.
i think this problem is hardware related, and i need to know what part is causing it, and how it happened after 1 year from purchasing the phone?
and does the android system keep "log file" some were for such problems.
Thanks.
Click to expand...
Click to collapse
Is the phone plugged in and charging when this happens???
I used to get a lot of problems with gaming on x10, the device would become extremely hot and reboot, whereas removing charger allowing device to cool down for 5 minutes would stop it from rebooting
now i can play games no problem, but if i leave it plugged in charging for ages, the game will overheat the device even at 998mhz
its just the x10 is getting old lol
yes my phone heats, and its always unplugged when restarts itself, and i have tried to apply different freq for CPU and the problem persists.
Suggestion!!!!
android.vega said:
yes my phone heats, and its always unplugged when restarts itself, and i have tried to apply different freq for CPU and the problem persists.
Click to expand...
Click to collapse
flash a different rom and kernel if youre on unlocked bootloader, then try to calibrate the battery by going to recovery and wipe battery stats after completing a full charge.. press thanks if i helped you friend, its just an easy thing.. cheers.. :victory:
today finally i have figured out what was causing the problem witch is " if i boot my phone without a sim card or in flight mood" my phone do not restart it self no matter how unless i do it, so the problem was if i try to connect to a network and i have tried 2g and 3g and many operator my phone starts to restart.
so please any body suggest any solution.
is it the what is called "RADIOS" or "base-band" so can i change it. or are there versions so i can try
by the way mine says "2.1.71"
android.vega said:
today finally i have figured out what was causing the problem witch is " if i boot my phone without a sim card or in flight mood" my phone do not restart it self no matter how unless i do it, so the problem was if i try to connect to a network and i have tried 2g and 3g and many operator my phone starts to restart.
"
Click to expand...
Click to collapse
+1 and still no solution here
android.vega said:
today finally i have figured out what was causing the problem witch is " if i boot my phone without a sim card or in flight mood" my phone do not restart it self no matter how unless i do it, so the problem was if i try to connect to a network and i have tried 2g and 3g and many operator my phone starts to restart.
so please any body suggest any solution.
is it the what is called "RADIOS" or "base-band" so can i change it. or are there versions so i can try
by the way mine says "2.1.71"
Click to expand...
Click to collapse
Well, I have this problems 1 year or so. Tryed everything, and nothing helps so I gave up. The problem appears, when your X10i temperature go up above 25 Celsius. I have tryed to use it in cold conditions. 6-25 celsius - phone working fine, without restarts, but when temperature goes up to 26 or so, it's starting to restart. I have no idea what to do with this crap phone, so I left it in my drawer. If u will success to fix it, let me know, and good luck.
Kezone said:
Well, I have this problems 1 year or so. Tryed everything, and nothing helps so I gave up. The problem appears, when your X10i temperature go up above 25 Celsius. I have tryed to use it in cold conditions. 6-25 celsius - phone working fine, without restarts, but when temperature goes up to 26 or so, it's starting to restart. I have no idea what to do with this crap phone, so I left it in my drawer. If u will success to fix it, let me know, and good luck.
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Click to collapse
That probably means overheat or overload. Overheat situation occur in Phones normally cut off itself when meets abnormal temp increase within short duration, in order to prevent CPU melting by itself. Other than that, overload will also happens when phone is running out of free RAM or enough working space, which burdens phone and might cause phone unable to carry out its activities. But x10 is normal to happen likethat since its not so high tech hardware and RAM. So use it moderately. Hope these info helps
Whitefang
whitefang3456 said:
That probably means overheat or overload. Overheat situation occur in Phones normally cut off itself when meets abnormal temp increase within short duration, in order to prevent CPU melting by itself. Other than that, overload will also happens when phone is running out of free RAM or enough working space, which burdens phone and might cause phone unable to carry out its activities. But x10 is normal to happen likethat since its not so high tech hardware and RAM. So use it moderately. Hope these info helps
Whitefang
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Click to collapse
I can't use that phone moderately. Sometimes at startup it freezes and starting to restart itself. Sometimes when u're writing sms it restarts and etc. Tryed a lot of methods, but finally, happens the same things. In Airplane Mode I can use phone much more longer. If playing games - average 10 minutes without restart, but after that goes freeze and random restarts. So I guess it's motherboard or CPU issue. When I was using this phone in 1.6 or 2.1 it's worked for me perfect. But when the 2.3.3 update release and I updated my phone, it started to do that kind of restarts, reflashes to 1.6 or 2.1 doesn't help. Also tryed another battery, but... I don't have an idea what to do with this phone

[Q] Temperature Issue

Hi, I have a Z2 tablet (SGP511).
Recently the tablet always shut down automatically once the tablet is booted up.
It shows up this message "phone is shutting down due to high temperature"
i have tried to repair using pc companion but it did not solve the problem.
anyone know how to solve this?
Thanks
Info
googles said:
Hi, I have a Z2 tablet (SGP511).
Recently the tablet always shut down automatically once the tablet is booted up.
It shows up this message "phone is shutting down due to high temperature"
i have tried to repair using pc companion but it did not solve the problem.
anyone know how to solve this?
Thanks
Click to expand...
Click to collapse
you need to check battery health
there is lots of app that can do this like
https://play.google.com/store/apps/details?id=com.macropinch.pearl&hl=en
or take to service center and let them check it
:good:
My tab ocassionly shuts down when connected to charger
With message battery temp high shutting down
Then have to boot up manually
Upon reconnecting charger every thing will work OK
Its very random and annoying indeed....
commando0 said:
My tab ocassionly shuts down when connected to charger
With message battery temp high shutting down
Then have to boot up manually
Upon reconnecting charger every thing will work OK
Its very random and annoying indeed....
Click to expand...
Click to collapse
The thing is folks, if the temp indeed is getting high. Usually the CPU will start throttling back at around 70c. At about 80 or 85c, it will most likely shut down. This CPU overheat could be caused by corrupt OS. Might try flashing an Ftf file with Flashtool.
Now, the question is, do you indeed feel the tab as being "Hot" in certain places? Because you can definitely feel an 85c CPU! And if it's a bad or ill battery, this can also overheat when being charged. As suggested above, check the battery health.
Tab is not hot at all....
Tried various firmwares and still happens
Once tab shuts down it will remain unreponsive although usb or magnatic charing cable is connected
But charging will not start ....
Unless tab is rebooted
Up on reboot temp are all normal.......
But sometimes i have felt magnetic cable tablet end is a bit warm
But at that time chaging is all normal......
All these episodes happened with wall charger
I can not remrmber similar incident with car charger....
I never got such a msg from the tablet. I would rma it, the sooner the better.
Truth be told, while my z1 phones does get hot while gaming, the tablet ner does. Wierd but i guess the motherboard is bigger hence thermals have more romm to spread and dissipate. Who knows.
Geeks Empire said:
you need to check battery health
there is lots of app that can do this like
or take to service center and let them check it
:good:
Click to expand...
Click to collapse
Hi folks,
I was experiencing similar issues with my tablet, and upon installing the battery app as suggested, i found out that it was overheating (?!)
Can somebody tell me why is it overheating? is there something wrong with the battery? it stays on for couple of minutes and it shuts down with a message "high temperature, shutting down" . My tablet is not plugged in or charging, even when it is plugged in it in it won't charge.
I'm really worried about it catching fire, hope you guys can help me out here
Thanks!
Just got my tablet back from warranty but the problem still occur especially during playing game, it shut down automatically when I played not more than 10 minutes..will it be fixed when update to lollipop?
My Z2 Tablet shut down automatically when I use it for 15 min, but I have a new battery installed and the problem is still here. So it canĀ“t be a problem with the battery.
I have no idea if there is a temp sensor or someting else is brocken.

Brand New Xiomi Redmi Note 4 3GB Snapdragon variant is in boot loop for no reason.

I bought a brand new Xiomi Redmi Note 4 3gb snapdragon variant few days ago. Everything was working perfectly alright all of a sudden, after 1-2 days of usage the phone instantly start turning on and off. The phone just shows the Mi Logo and then turns off and it's in this constant bootloop. I wasn't able to hard reset it as pressing volume up and power button at the same time but the issue is that the language screen appear momentarily and phone just turns off again. I even tried pressing volume down and power button and the fast boot screen appears for like a fraction of second and then just goes away.
It's such a headache that I can't understand how can I get it working again.
I even sent the device to the online store that I bought it from. I packed it in the original packing and sent them. There was no way to turn the Phone off so the battery just drained and it turned off. But when the seller checked it they said that the phone is working fine. They sent it back to me, it just worked for 1 more day and it's still again in the bootloop.
I have read that when you are in bootloop then you just let the battery drain and when you charge it again. It'll start working again. If it's correct, still it's not a solution.
PS: I have not tried to root nor installed any custom rom. I just wanted to know if it's a hardware issue or I need to mess with it's firmware.
anasol said:
I bought a brand new Xiomi Redmi Note 4 3gb snapdragon variant few days ago. Everything was working perfectly alright all of a sudden, after 1-2 days of usage the phone instantly start turning on and off. The phone just shows the Mi Logo and then turns off and it's in this constant bootloop. I wasn't able to hard reset it as pressing volume up and power button at the same time but the issue is that the language screen appear momentarily and phone just turns off again. I even tried pressing volume down and power button and the fast boot screen appears for like a fraction of second and then just goes away.
It's such a headache that I can't understand how can I get it working again.
I even sent the device to the online store that I bought it from. I packed it in the original packing and sent them. There was no way to turn the Phone off so the battery just drained and it turned off. But when the seller checked it they said that the phone is working fine. They sent it back to me, it just worked for 1 more day and it's still again in the bootloop.
I have read that when you are in bootloop then you just let the battery drain and when you charge it again. It'll start working again. If it's correct, still it's not a solution.
PS: I have not tried to root nor installed any custom rom. I just wanted to know if it's a hardware issue or I need to mess with it's firmware.
Click to expand...
Click to collapse
Your device is all stock and pure xiaomi. So this seems to be a battery issue. You can go to a xiaomi service center, but if that isn't possible you can even send an email to xiaomi customer care. Just provide the bill of the device, and make sure to provide all the details.
MyNameIsRage said:
Your device is all stock and pure xiaomi. So this seems to be a battery issue. You can go to a xiaomi service center, but if that isn't possible you can even send an email to xiaomi customer care. Just provide the bill of the device, and make sure to provide all the details.
Click to expand...
Click to collapse
Thanks allot buddy. I'll for sure visit Xiaomi store. Thanks allot for your kind info. I am grateful.

Poco Pixel 11 Plus Rom Loop Wont switch on

Greetings,
I have been using my poco f1 for 4 years now and it has stood by me strongly. I only replaced the battery once due to excessive usage from covid (hotspot on almost 12+ hrs of the day).
It had pixel plus 11 rom in it and I was very happy with it too. Over the past 1 week, i noticed it was behaving strangely.
1. The charge time took almost 3hrs even though it showed charing rapidly
2. When I switch off the phone and keep it for the charge, it charges comparatively faster.
3. At certain times, it would freeze and restart.
4. Would heat up during charging, so I would keep it near a window or anywhere there is a breeze so that it doesn't overheat.
As of yesterday, the phone went into a complete loop after charging (It was off while being charged, once it reached 95% I unplugged and switched it on) with poco symbol followed by the 'G' icon appearing.
I thought i'd wait it out, but no luck. The weirdest thing was, when i reconnected my charger (Charge ON), it would switch on. And when i'd unplug it, the phone would switch off and go back into the loop.
The phone was near full charged, but i figured this is probably a rom issue and needs a good flash. So, I plugged the phone in for charging again so that I could switch it on and then took the necessary backups.
In parallel, I downloaded the latest rom (Pixel 12 stable build) thinking that if i flashed it would solve everything.
I connected the phone via USB to the laptop to copy the rom file, but it didn't swith on. It would only do so by charger. (Weird!). I tried it a couple of times, and managed to switch the phone via USB cable connected from laptop. But it didnt last for long as the phone would switch off shortly. Fortunately, it was on for just enough time and i mean, a couple of times till I could copy the file into storage for flashing.
I reconnected it back to the wall charger, switched on and took backups. At this point the phone has reached 100% for about 2hrs or so, but there's nothing i can do in order to get it to be on.
I proceeded to flash pixel rom 12 via twrp after clearing the cache, davlik and all of that. It was successful (no error messages appeared) and when i rebooted it I could see that the rom went through fine as the charging '100%' icon has changed (Its more graphic) but the phone still wont switch on and continues to be on this loop.
Can anyone please advise me on how I can tackle this? I dont want to buy a new phone as I feel there is nothing out there that would match this phone for its value. (I can use pixel rom, good battery, durability)
Any help in this matter would be highly appreciated.
I'd be more than happy to make a contribution to anyone who can provide me with a solution that works. I'd rather be happy with my old phone and you can treat yourself to a nice meal rather than having to buy a brand new phone. (So far, im looking at mi 11x, s20 fe, mi 11 lite, oneplus 9R, but to be honest they just don't appeal to me. You know what they say, once you go poco, you go loco!!!!)
Thankyou
Be safe
AshPocoPixel said:
Greetings,
I have been using my poco f1 for 4 years now and it has stood by me strongly. I only replaced the battery once due to excessive usage from covid (hotspot on almost 12+ hrs of the day).
It had pixel plus 11 rom in it and I was very happy with it too. Over the past 1 week, i noticed it was behaving strangely.
1. The charge time took almost 3hrs even though it showed charing rapidly
2. When I switch off the phone and keep it for the charge, it charges comparatively faster.
3. At certain times, it would freeze and restart.
4. Would heat up during charging, so I would keep it near a window or anywhere there is a breeze so that it doesn't overheat.
As of yesterday, the phone went into a complete loop after charging (It was off while being charged, once it reached 95% I unplugged and switched it on) with poco symbol followed by the 'G' icon appearing.
I thought i'd wait it out, but no luck. The weirdest thing was, when i reconnected my charger (Charge ON), it would switch on. And when i'd unplug it, the phone would switch off and go back into the loop.
The phone was near full charged, but i figured this is probably a rom issue and needs a good flash. So, I plugged the phone in for charging again so that I could switch it on and then took the necessary backups.
In parallel, I downloaded the latest rom (Pixel 12 stable build) thinking that if i flashed it would solve everything.
I connected the phone via USB to the laptop to copy the rom file, but it didn't swith on. It would only do so by charger. (Weird!). I tried it a couple of times, and managed to switch the phone via USB cable connected from laptop. But it didnt last for long as the phone would switch off shortly. Fortunately, it was on for just enough time and i mean, a couple of times till I could copy the file into storage for flashing.
I reconnected it back to the wall charger, switched on and took backups. At this point the phone has reached 100% for about 2hrs or so, but there's nothing i can do in order to get it to be on.
I proceeded to flash pixel rom 12 via twrp after clearing the cache, davlik and all of that. It was successful (no error messages appeared) and when i rebooted it I could see that the rom went through fine as the charging '100%' icon has changed (Its more graphic) but the phone still wont switch on and continues to be on this loop.
Can anyone please advise me on how I can tackle this? I dont want to buy a new phone as I feel there is nothing out there that would match this phone for its value. (I can use pixel rom, good battery, durability)
Any help in this matter would be highly appreciated.
I'd be more than happy to make a contribution to anyone who can provide me with a solution that works. I'd rather be happy with my old phone and you can treat yourself to a nice meal rather than having to buy a brand new phone. (So far, im looking at mi 11x, s20 fe, mi 11 lite, oneplus 9R, but to be honest they just don't appeal to me. You know what they say, once you go poco, you go loco!!!!)
Thankyou
Be safe
Click to expand...
Click to collapse
Firstly make sure you followed this installation guide.
Then if you are sure that flashing is correct, I think it's your battery issue. You should replace it.
Retrial said:
Firstly make sure you followed this installation guide.
Then if you are sure that flashing is correct, I think it's your battery issue. You should replace it.
Click to expand...
Click to collapse
Hi there!
Thanks for replying!
I tried the same out all day yesterday and had no luck.
I have given it to a mobile repair shop nearby (we have a separate market for mobiles here).
Hopefully they can sort it out or else I'll go for a used S20 FE 5G, saw a couple of them ranging from $300 - $400
AshPocoPixel said:
Hi there!
Thanks for replying!
I tried the same out all day yesterday and had no luck.
I have given it to a mobile repair shop nearby (we have a separate market for mobiles here).
Hopefully they can sort it out or else I'll go for a used S20 FE 5G, saw a couple of them ranging from $300 - $400
Click to expand...
Click to collapse
You could just buy and replace the battery by urself with 5min YouTube video
In repair shop they may ask extra money or try to show u that needs more than battery.
I am sure it's battery tho.
Retrial said:
You could just buy and replace the battery by urself with 5min YouTube video
In repair shop they may ask extra money or try to show u that needs more than battery.
I am sure it's battery tho.
Click to expand...
Click to collapse
Hi there!
Thanks for replying. So, my phone did get fixed, apparently, the issue was due to the charger port and battery connection. Somewhere there was a short circuit causing that issue.
They mentioned this happens due to overcharging or using the phone when on charge or running heavy applications.
Yes, a battery replacement would add a few more hours of battery life I'm sure as I currently average 6 hours on heavy usage.
I plan to use this phone till it no longer runs as the alternatives out there arent really all that great with respect to value for money and reliability. I hope to get my hands on the mi 12x, it looks really appealing!
AshPocoPixel said:
Hi there!
Thanks for replying. So, my phone did get fixed, apparently, the issue was due to the charger port and battery connection. Somewhere there was a short circuit causing that issue.
They mentioned this happens due to overcharging or using the phone when on charge or running heavy applications.
Yes, a battery replacement would add a few more hours of battery life I'm sure as I currently average 6 hours on heavy usage.
I plan to use this phone till it no longer runs as the alternatives out there arent really all that great with respect to value for money and reliability. I hope to get my hands on the mi 12x, it looks really appealing!
Click to expand...
Click to collapse
I am glad you found the problem and you got it fixed
For sure hardware of POCO F1 is still good and worth the money. Enjoy the paradise of custom ROMs

4 cpu's in idle, and why is my phone rebooting when locked?

My phone started doing something very strange. As long as I am using it and the screen is on, it works fine, but a bit slower than I'm used to. But as soon as the screen goes off (sleep) or I press the power button to lock/sleep the phone, it crashes and then needs to restart to start working again. I later noticed using some apps that 4 of the cpus are always on idle. But on my other mate 20 pro (own 2) all 8 are working. I have attached images of the faulty, and working mate 20 pro I have.
I have the same problem; it reboots as soon as the screen is off. Did you find a solution?
elgabrymn said:
I have the same problem; it reboots as soon as the screen is off. Did you find a solution?
Click to expand...
Click to collapse
I didn't end up fixing it, I was told to try things like change the battery first, and if that doesn't work then reboot cpu, and if that doesn't work reball cpu

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