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Just received $150.00 credit on bill. My GNOTE was an initial early preorder/upgraded contract.
Premiere Business Acct
The goal here is to NOT have agents run around looking for answers on how to go about. YOUR CHANCES ARE 10X BETTER if you request nicely to even accept a credit on your acct for a $150.00
Reason Being; Agents mostly have the power to do that instanty.
Also marks an easy, instant customer satisfaction score call.
STEER them to ATG&T.com
Let them know the phone is offerred for 50% off. Its tyhe first phone featured clearly on the sales page.
You will get a run around. I was transferred about 4x.
Until one agent said no prob.
Good Luck!
Where is the link to this page?
Did you call Premier or Business Care (611)?
Yes ..I contacted Premeir as they are the ones who ordered the phone for me.
Throw that option out foremost when speaking to an agent; about credit your bill.
Make it light & easy for them. You will indeed get it done along the line somewhere.
Premier DEFINETLY has all the power to instanly issue an immediate credit!
How we know if we premier?
Sent from my SAMSUNG-SGH-I717 using xda premium
Awesome to hear you're getting this on an upgrade. What is the link again to the page I ought to steer them to?
LiquidArrogance said:
Awesome to hear you're getting this on an upgrade. What is the link again to the page I ought to steer them to?
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http://www.att.com/shop/wireless/de...are&siteId=dZCX6Je2w8Q-sBG3oO9zQ5oOdYyuLQ44IA
Discounted price shows up after you 'add to cart'
I just did the same, my upgrade was pre ordered through Premier online on 2/5/12.
Called 611, told them about my recent purchase and obvious disappointment in the rapid price drop of my new device - and that I'd like a credit to reflect the difference. They asked what I paid, how much it's selling for on AT&T.com and proceeded to issue a "one time only exception" credit to my account. Done deal, had to be on silent hold for a bit and the CSR confirmed the credit was applied to my account...$155 positive credit on my account since they were nice enough to credit me the tax =P
All worth it for a $150 Galaxy Note!
This does not apply to upgrades they said, it is only if you added a line or opened a new line. I guess being a loyal customer for so many years means nothing if you are not new business.
help! quickly!
I'm trying to get a 150 credit, but theyre saying that since i bought it in the store, i would have to return it to the best buy and then go online and buy it at the discounted price.
im telling them that i ported my number over from sprint and what would i do with my number if i brought the phone back but shes saying that theres nothing she can do!!!....
im asking for a superviser.. can somone help..
I too got the $150 credit but in a different way. I upgraded and have a premier acct.
I did not call but rather went to the local ATT store. I had my original G-Note invoice and a copy of the ATT checkout shopping cart showing the 50% discount on a new order for a G-Note. I indicated that this wasn't right after less than 1 week and that I really didn't want the hassle of returning the phone and ordering a replacement at the discounted price.
I was very nice throughout and even commiserated with the woman helping me because she was shuttled around to 4 different parties within the internal ATT web order service center over a 20 minute period.
Eventually she just got her manager who explained to me that they were not going to be able to get it resolved with the on-line folks and simply issued my account a $150 credit.
joenuts83 said:
This does not apply to upgrades they said, it is only if you added a line or opened a new line. I guess being a loyal customer for so many years means nothing if you are not new business.
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That's what I'm worried is going to happen if I try
I got a $75 credit for not getting my Note on time. I will stay happy with that and not get greedy. $225 for the Galaxy Note is still a great deal, seeing as I paid $249 for my SkyRocket.
But good luck to those who try getting this credit
I'm ordering mine today, this wont work for regular upgrade right?
Sent from my SAMSUNG-SGH-I997 using Tapatalk
I just called att the second time today and WOW! $250 credit from my sky rocket and note! Although the rep said it needs to be approved since it was a big credit refund and takes about 4-5 business days before it reflects my account. Hopefully I will get my refund back. Btw, premiere account here also, both phones are upgrade.
ukic said:
I just called att the second time today and WOW! $250 credit from my sky rocket and note! Although the rep said it needs to be approved since it was a big credit refund and takes about 4-5 business days before it reflects my account. Hopefully I will get my refund back. Btw, premiere account here also, both phones are upgrade.
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Wonder what I could get for my infuse...$50
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Simple and painless $150.00 credit!
Wow this worked for me right away without hiccups. Around a 10 minute phone call with ATT CSR (nice lady). I just told her that I purchased the Note 2-days ago for 299.99 and today I've seen the 50% promo that drops the price to 149.99, and If if I can receive a credit for the difference. She said "please hold on sir", came back and advised me that she can issue a one-time credit for 150.00 back to my account with no questions asked and without confirming I had actually purchased the Note, at all! I actually purchased through AmazonWireless (they refused any price matching or adjustments unless the price drops on their site in the near future).
I was not being stern or sounding angry. Just professional.
I am premier and the phone was an upgrade through Amazon Wireless @$249.95
I dialed 611 and got connected to Enterprise CSR without any transfer to other CSR's!
Thanks to OP for this advise! And am happy with my SGN (ceramic white) for $100 plus 2-year extended contract of course and additional 181 day EFT @Amazon Wireless
E-mail notification:
"Thank you for choosing AT&T for your business wireless needs!
This email is a follow-up to our conversation earlier today; below is a summary of our discussion:
Your request for the following adjustment(s) have been applied to your account:
Date Applied: 02/23/2012
Credit Amount: $150.00
Note: It may take 1-2 billing cycles to appear on an invoice.
Use one of the following self-service options to view your account balance or make a payment:
- Log into your myAT&T account at wireless.att.com
- Dial *BAL (*225) for Balance Inquires
- Dial *PAY (*729) to Make a Payment
If you have further questions about your AT&T business needs, please refer to wireless.att.com or by calling us at 1-800-331-0500.
Sincerely,
Susana G.
AT&T Business Solutions Customer Care
1-800-331-0500"
Woot!
Thanks for letting us know about this. I just called and had an 11 min conversation with a csr, I was pleasant and 'because I was a long time customer, I can get this credit as a one time exception.'
I guess it doesn't hurt to just try.
Sent from my SAMSUNG-SGH-I717 using xda premium
I called 611 the other day to see if they could match a different 50% offer that was found online...they quickly said no because it was a promo for add a line or new customers. Quick history lesson, i bought an infuse last year under upgrade, its been replaced 5 times. I got real fed up and told them I'd cancel unless they replaced it with a different device, they said they could not do that but they would however allow my 2nd line to upgrade some 8 months early. I called 611 a few days ago to get everything in order when they told me because of my situation i need to upgrade that line directly thru them which meant i couldnt purchace at my local retail store (drag) so today i called 611 to place my order and i referenced this new 50% deal, he said i most likely wouldn't qualify...i said whatever that's fine. As we were about to close the deal over the phone he told me that he can't process the upgrade cuz his system is under maintenance and to call back tomorrow. I called back in 5 minutes and started over. I again mentioned the promo than they transferred me to premier. The lady had no problem giving me the 50% off plus free priority shipping plus free activation. Had i ordered yesterday or even earlier today when the first dude had system problems i would have paid 299+15 shipping and 30 activation fee, i ended up paying $157 all said in done. Pretty nice savings if you ask me. :thumbup:
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Booya, third time was the charm. Used the script from a few posts ago. Credited back $150ish, will show up in 1-2 billing cycles.
Sent from my SAMSUNG-SGH-I717 using XDA App
Is this applicable if there is already an exisiting FAMILY plan, then you add a NEW contract/number to that family plan?
I was charged $299 at bestbuy but I can still return/cancel the plan, then buy it on AT&T again then get 50% off.
Anyone?
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
MrSteez said:
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
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What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
ljg600 said:
What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
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How did you get the 40% discount?
CaliLove310 said:
How did you get the 40% discount?
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At the time, and perhaps still the case- discount coupons were being sold on Ebay for $1-$2. Also, if you "Like" Squaretrade on FB- they may still offer a discount- but then you risk upsetting your friends who may be hit with their ads.
Worth Avenue offers competitive prices as well. As indicated, one could make the case that these warranties are a waste of money- factoring in the cost of used devices as replacements in the second coverage year, existing manufacturer coverage- as well as any deductibles.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
chase3567 said:
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
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Ugh. Is this seriously how it works? That sucks. So I want the one that covers accidental damage (if it were to crack or something) but would that not kick in til one year after I have the tablet? If this is seriously how the plan works then that's dumb.
TBH I'm probably only going to have the tablet for a year and then get a newer model. Maayyybbeee longer.
Even the accidental one doesn't kick in til after samsung ends. So basically you can upgrade your tablet after one year.
Sent from my SAMSUNG-SGH-I317 using xda premium
JediSooner said:
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
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I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
permutations said:
I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
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I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
I have purchased the staples warranty on two items. One being a $200 chair which I called over a year later and they told me to toss it and sent me a gift card for $200. Used it to buy a canon digital camera. I tried claiming warranty on it but they asked what was wrong with it and to send it in for repairs. There was nothing wrong so I didn't send it in, just thought maybe they would send me a new gift card which they didn't. I'm not sure if I was under canon warranty at the time or not. Staples is suppose to get a shipment of N10s tomorrow and I may get the warranty with it since I have had success with it before with the chair.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
MrSteez said:
I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
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Actually, this is incorrect. It takes effect from the moment you buy the plan, and you can only buy the plan within 30 days of buying the tablet. I bought it the same day. Here's the description (copied and pasted):
http://www.walmart.com/ip/2-Year-Dr...lan-for-Tablets-and-iPads-400-499.99/21556980
-------------------------------------------------
2 Year Drop, Spill and Cracked Screen Service Plan for Tablets and iPads $400 - $499.99
Get long-term peace of mind for your Tablet with a Product Care Plan. If your product has a covered failure during the Plan's term, we'll repair or replace it. We cover 100% of the repair costs. There are no deductibles or hidden fees.
2 years of protection for your Tablet begins the moment you purchase your Plan.
We enhance and extend the manufacturer's warranty.*
Our Product Care Plan provides more coverage than the manufacturer's warranty, such as failures due to:
•Accidental Damage from Handling, such as spills, drops and cracked screens
•Power surges
•Defects in materials and workmanship
•Mechanical or electrical failures, including those due to normal wear and tear
•Internal heat, dust and humidity
This plan provides 2 years of coverage from the date of purchase.
Learn more about our Product Care Plans
Your Product Care Plan also includes:
3-day Service Guaranteed, or your money back.
If your product has a covered failure, we'll repair it within 3 days of receiving it. See the "Learn more about our Product Care Plans" link above for more details.
Transferable Coverage. If you sell your product or give it to someone as a gift, your Product Care Plan and all of its benefits are fully transferable to the new owner, so it maintains its value.
Accidents happen. Take comfort knowing that your purchase is protected from accidental drops, spills and cracked screens from day one.
How the plan works:
•Add the Product Care Plan to your shopping cart.
•Your product is covered the moment you complete your purchase.
•Within two business days, you will receive an email with Plan details.
•If you need to make a claim, call us 24 / 7 / 365 at 1-877-968-6391. Just have your order confirmation emails handy when you call.
Important information:
•Products need to be purchased from either Walmart.com or a Walmart store.
•You can purchase this Product Care Plan for any eligible product up to 30 days after purchase, as long as you have the original Walmart product receipt.
•We may fulfill your claim by providing you with a new, remanufactured or refurbished product with similar features and functionality, or a Walmart Gift Card for the original purchase price of the product (including taxes).
*Limitations and exclusions apply. See Terms and Conditions for complete program details.
-------------------------------------------------
The sellers name is w2corporation ( http://www.ebay.com/usr/w2corporation )
So my wife originally bought a couple of cases off this seller for her G2 when she did her upgrade a couple of weeks ago. She ended up not liking the device and wanted to go with a Note 3 instead. It was too late to cancel the cases so when they came in I emailed the seller and told them I would like to return the items since we no longer had the phone and get back the $19.80 I spent. They said it was fine and gave me the address of where to send the return. Fast forward 2 weeks, USPS Tracking showed the return as being delivered so I contacted them again to confirm they had the items. They confirmed and told me I should have my money refunded back into my paypal within the next couple of days. That's fine! The next day I get another email from the seller saying that they refunded $15.80 and kept $4.00 for themselves as there was a $2.00 restocking fee on all returns. I responded by telling her that I was never told about a restocking fee, nor was there anything indicated in the listing itself and I would appreciate being refunded the remaining $4.00. (At this point, I am not really concerned with $4.00, but it's all about principal now) They sent me a link to the return policy (which I already read the day before) which now stated that there was a $2.00 restocking fee and told me that the note has been there from the beginning of the listing. Being smarter than she is, I checked the revision history for the listing and saw this:
Mar-11-14 14:56:02 PDT
Details
Item Specifics: - Return Policy
Changed Return policy details from -- to If customer accidentally bought item which does not compatib
PictureURL: Pictures Added/Deleted for Black, Blue, Pink, Purple
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemRevisionDetails&_trksid=p2047675.l2569&rt=nc&item=261290931115
Note the date and time of the revision. I guess they don't realize that everyone can see all of the changes they make to a listing? Anyway, I know it doesn't seem like a big deal, but just buy at your own risk.
_-Jay-_ said:
The sellers name is w2corporation ( http://www.ebay.com/usr/w2corporation )
So my wife originally bought a couple of cases off this seller for her G2 when she did her upgrade a couple of weeks ago. She ended up not liking the device and wanted to go with a Note 3 instead. It was too late to cancel the cases so when they came in I emailed the seller and told them I would like to return the items since we no longer had the phone and get back the $19.80 I spent. They said it was fine and gave me the address of where to send the return. Fast forward 2 weeks, USPS Tracking showed the return as being delivered so I contacted them again to confirm they had the items. They confirmed and told me I should have my money refunded back into my paypal within the next couple of days. That's fine! The next day I get another email from the seller saying that they refunded $15.80 and kept $4.00 for themselves as there was a $2.00 restocking fee on all returns. I responded by telling her that I was never told about a restocking fee, nor was there anything indicated in the listing itself and I would appreciate being refunded the remaining $4.00. (At this point, I am not really concerned with $4.00, but it's all about principal now) They sent me a link to the return policy (which I already read the day before) which now stated that there was a $2.00 restocking fee and told me that the note has been there from the beginning of the listing. Being smarter than she is, I checked the revision history for the listing and saw this:
Mar-11-14 14:56:02 PDT
Details
Item Specifics: - Return Policy
Changed Return policy details from -- to If customer accidentally bought item which does not compatib
PictureURL: Pictures Added/Deleted for Black, Blue, Pink, Purple
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemRevisionDetails&_trksid=p2047675.l2569&rt=nc&item=261290931115
Note the date and time of the revision. I guess they don't realize that everyone can see all of the changes they make to a listing? Anyway, I know it doesn't seem like a big deal, but just buy at your own risk.
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open a dispute case with ebay, you would get your $4 . also let the seller know of wrong doing by showing them this poof.
swagatsourav said:
open a dispute case with ebay, you would get your $4 . also let the seller know of wrong doing by showing them this poof.
Click to expand...
Click to collapse
I have already showed the seller the proof and she reluctantly agreed to refund me the balance. The sad thing is, she lied to my face by telling me the restocking fee was always shown from the beginning, when you can tell right away by the revision history, it was clearly not. Makes you wonder what other things they are dishonest about.
_-Jay-_ said:
I have already showed the seller the proof and she reluctantly agreed to refund me the balance. The sad thing is, she lied to my face by telling me the restocking fee was always shown from the beginning, when you can tell right away by the revision history, it was clearly not. Makes you wonder what other things they are dishonest about.
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Yeah based on their actions I would never do business with them. Ever. Thanks for the heads up
I am sorry you had to go through such bull****.. eBay has been total crap.. All the sellers are selfish bastards and I haven't ordered anything from that site in a while.. I use to have my own eBay store but man.. I hated that community.. Lol
Sent from my SM-N900T using xda app-developers app
Wow. That's shay. You should have no problem winning the eBay dispute.
Sent from my SM-N900P using Tapatalk
all you need to do is have a disputy with paypal, you have all the proof, and paypal doesn't both about the item cost or shipping cost, just the full refund.
Anyone know if we are still eligible for the $200 credit for upgrading even if we're in an old plan that gives us discounted pricing? Last time around for the Note edge wasn't required. I've gotten conflicting answers from chat.
mzahiri said:
Anyone know if we are still eligible for the $200 credit for upgrading even if we're in an old plan that gives us discounted pricing? Last time around for the Note edge wasn't required. I've gotten conflicting answers from chat.
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Click to collapse
I heard you have to sign a new two year agreement or add a new line.
Sent from my SM-G925T using Tapatalk
That's what I've heard too. Upgraded a line and in the past its counted. Here goes nothing.
They are offering a 200 bill credit or VZW gift card if you trade in any working smartphone. We had to trade in our phones to upgrade because they were under an edge agreement and were not completely paid off. They only give you the credit if you trade in a working paid for smartphone.
Sweet! Thanks for the helpful information.
Also won't work if you are trying to pay full list in order to keep your Unlimited, as I certainly want to. I was told you have to go with one of the new plans at a Verizon store, but who knows how truthful or knowledgeable the rep was
Pulled an original Verizon Droid out of the drawer for a tasty 200 credit today!
My girlfriend and I just switched to Verizon with this deal. From what the rep. said, it's ending on the 31st. At least here on the east coast. Figured I'd throw that in.
The promotion I am talking about is good until Sept 20th according to the rep I spoke to.
neyenlives said:
The promotion I am talking about is good until Sept 20th according to the rep I spoke to.
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The rep you spoke to was probably trying to close a deal quickly. Deal is still up on their website as well. Also, Best Buy is also offering a similar $200 offer with their one gift card when you trade in a phone, plus you get a free wireless charger. (You can use that gift card towards the phone as well.)
I usually get my phones from Best Buy because if you end up not liking the phone for some reason, there's no restocking fee if you return within the 13 days they give you.
We turned in an old Droid X and a Droid Incredible the other day and got 400 instant bill credit. Man that was sweet.
Just got mine today and they still had the deal. Although, because of some system issues, it went towards my bill and not the down payment
Sent from my SM-G928V using Tapatalk
It should of when to the down payment, the only thing the trade in shouldn't of paid was the taxes. I was in verizon getting my phone and they tried to pull this on me, and three others while on the store. I went to the GM and asked why they were all making the same mistake, cause it was the exact same mistake (miss quoting the final price, saying they can't return the trade ins and they will put it on the bill) I asked if they were being trained this way, since it was scamming the customer. He got angry and said, I just follow orders and walked off. Vzw Corp is having agents screw this up on purpose, don't stand for it.
Sent from my SM-G928V using XDA Premium HD app
I sold my old one swappa and got more money and applied it toward the edge+
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
.
Done.
apprentice said:
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
.
Click to expand...
Click to collapse
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
magyosha said:
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
Click to expand...
Click to collapse
The manufacture is responsible for your losses so I would go with Samsung.
The category is "other" as you are complaining about customer service not the product in this instance.
.
Thanks for giving it a go too!
.
Sent from my SM-N930F using Tapatalk
sent
Done - borrowed most of your well-written note, and added some points about the particular messups around my original delivery etc.
Thanks for finding this site - it looks like a really useful way to pursue the issue. Hope something comes of it!
Very nicely done ..copy sent ..plus my other snotty email this morning
to add eve more insult to users in the UK who DID purchase.
those in India who only paid a deposit are getting treated better than us !!!
'For everyone who pre-booked the Note7 in India, the company is now offering the Galaxy S7 or the S7 edge instead. If you choose to go with either of these phones, you will be given a new Gear VR, Level U wireless stereo headset, and a $50 Oculus VR content voucher absolutely free. In addition to that you will also get one time screen replacement for free within 12 months of purchase.'
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
Sent from my SM-G935V using Tapatalk
californiarailroader said:
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
No I really don't think that.
In the UK (and Europe) we have been the underdog well before BREXIT. Besides, we haven't actually left the EU yet! (Though it can't come soon enough - that's another topic elsewhere!)
Sadly, everyone blames everything on BREXIT - probably someone blames the weather we have had recently on it!
I been complaining hard on Twitter about the lack of consistency from facebook, Twitter and email.
Two started to get information, by email they started to complain about my abroad purchased of a dual SIM phone and how I have to discuss with them even though I was offered a single sim variant before 2nd recall.
I have posted this chat to get an actual response. Getting quite angry with the run around
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
Same answer same guy
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
The online shop are not the best team to contact regarding the customer service failure. It's online support.
If they fob you off with 'cut and paste' replies then it goes further up the chain.
.
Sent from my SM-N930F using Tapatalk
Just took mine back for a refund to CPW. Today is a sad day!
CPW Return UK
Just returned mine today also. Was asked for it headset box and all contents. I stood my ground and said while we stand here another potential customer will leave due to waiting in line (shop was busy . That soon surpassed the hurdle of accessories required rubbish. Then I was also refunded the £100 I paid upfront? No idea when I supposedly paid that shhh. Si now you ten days until beach to upgrade status happy days. The reason happy, is if noticed scratches staying to appear on the front left of screen. My two year old note 4 if still mint with no screen protection. So maybe something in the G5 screens??
The tried pushing inferior S7 edge as it's a safe phone and really the same! I said no thanks I'm due an upgrade not down grade and with outdated tech, at that.
Going short term sim only till S8+ arrives, hopefully sooner rather than later
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
It is not just UK. The EU is a secondary market for Samsung. We all know that. Why - that I do not know.
pinetreehater said:
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
Click to expand...
Click to collapse
I hear what you're saying. But I personally paid £740 direct to Samsung (around $900) so I had already been ripped off. I wanted it 3 days earlier so that rip off was actually quite a kick in the teeth for someone paying up front direct to their store.
So even $100 (£80) is a measly amount yes, but any amount is better than nothing. It would at least cover my loss for accessories.
If they can't give us £80 off the cost of the S7E then they don't care about customers.
.
Sent from my SM-N930F using Tapatalk
I don't want money off another Samsung phone. I want the £80+ refunded for accessories. I contacted amazon who tol me to go direct to the sellers. The sellers told me to return stuff and pay postage myself - 2 addresses given were in the USA so the postage would be far higher than the cost.
I also want my time paid for. At least 5 long phone calls, many emails, 2 galaxy note7 set ups, 2 note 4 set ups and a note 2 (changing to and from my other half who was having my old phone).