After getting this phone about two months ago (XQ-CQ62), I've been reading how some people are having issues getting the phone to work on VoLTE and 5G in Canada. I posted my experience on Reddit, but figured it might be good to post instructions here how I got mine working.
1. Make sure you have the North American variant of the phone with the North American firmware.
2. Go through setting up your phone (I wouldn't setup any accounts or anything at this point, as we're going to wipe it). Download Sony Xperia Companion and go to "Repair" phone.
3. After repair completed, set up the phone properly with your accounts etc. and type *#*#4636#*#* in the phone dialer. Go to "Phone Information", disable DSDS - this will disable the second SIM. Restart the phone - at this point, 5G should be working, but IMS registration (responsible for VoLTE calling) is likely to show as "Not Registered"
4. Call your carrier and advise them that IMS Registration is showing "not registered", ask to speak with a level 2 tech and have them add the IMEI to your account. This step is necessary as in Canada, it appears that if you don't purchase the phone from the carrier, the IMEI is not "authorized" because the carrier has not tested the phone and cannot guarantee that it will work. Be persistent as level 1 tech's may give you hard time about how it won't work.
5. After the rep confirms they have added the IMEI number to the system, they will ask you to restart your phone. If they have added the IMEI and made some other changes on their end, you should have VoLTE working, and the network should not fall back to 3G when making calls.
Hope that helps out any one that is having issues.
Which carrier are you with?
Related
I picked up an unlocked TMo One in New York last week. I used it there with my Norwegian SIM with no problems.
Back home, I get "No Service" using the exact same SIM-card. Using the *#*#INFO#*#*-menu, I can see the SIM-card is recognised because it displays my carrier in the "Current Network" field. I am suspecting the TMo-infused Sense OS to reject my card, since to my understanding the phone is compatible with EU networks. Will i be fine if i flash another ROM, like the stock GPe, and get rid of the TMo-stuff altogheter, or is there another rock in the road here?
I used my Tmobile HTC One with the stock ROM in Norway using a Telenor SIM and in Greece using a Vodafone SIM.
I would make sure you have the proper APN info (I can't remember the appropriate one for the Norwegian carriers). I believe it should work without issues (mine did). If it worked with that SIM card already, it's not locked and it's not rejecting it.
Also, I found that when I returned home to the US, I had to choose Settings -> Mobile Data -> Network Operators and choose Select Automatically (even though it was already chosen). Maybe you need to do that too.
Currently I am running Android Revolution and that also works fine with my Norwegian and TMOUS SIM cards.
Good luck!
Thanks! I've at least made some progress. I tried setting Network Selection to automatic, and got reception, however only for about half a minute. I then tried adding my provider's APN info. This has given me permanent data connection, but still no GSM reception for texts and phone calls. I do get 2g data when in low coverage areas. I am finding this weird. Can anyone shed some light?
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
laberkis said:
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
Click to expand...
Click to collapse
Have you tried taking the phone to your provider? Maybe you need an update which or setting which they can provide.
I find it strange that it wouldn't recognize your phone number, usually that's a sign of some type of incompatibility with the phone and the network.
Sent from my HTC One using Tapatalk 2
I have contacted my provider to see if there's anything they can do. But they're playing a little hard to get.. I was afraid there would be an issue with compatibility at first, by since my data connection is all right, I'm not so sure. Also erdelyt above here says he has used the TMo phone in Norway without trouble. He has another provider, however. They run their own network, so I will be trying with one of their SIM cards next, if my provider NetCom aren't of any help. Thanks for your help so far. I'll be posting my findings further!
So, I got to try a Telenor SIM card the other day, and the issue is still there. Although, with that card the phone number was read and displayed in the phone info menu. The owner of the card suggested there was an unlock issue - but I did make calls with my phone and SIM card in the US, so I don't see how that could be.
So that's a small step further, but now I just have to wait to see what my carrier says..
I changed the title for this thread after my findings.. I got a new SIM-card for my carrier, and i got coverage to make one phone call, but after i hung up, it was gone. I am really in the dark here.. It can of course be a hardware fault, but that's a bit strange for an entirely new product..
I installed the ZV8 L update via TWRP to mantain root.
At the same time I proceeded to use the GSM unlock method by changing the build.prop from SPR to either spr, ATT, TMO, VZW, KDDI, and other carriers that are in the hidden menu to no avail. Each time the setting menu would change to the carrier selected.
I decided to try the carrier unlock via the "carrier folder copy method" found here on XDA. After doing the mod, the phone was working on GSM without a hickup, so I can confirm it does unlock the GSM part, also, I did a network scan, it detected ATT and conected to ATT. I DID NOT try to make a test call. (I am from south of the border (Mexico) but live in a border town, I pick up US carriers because of the proximity to the US) Today I traveled to the US, but was so busy with other things, that I totally forgot to see it the phone would connect to ATT, since ATT is my service provider when I roam in the US.
Just as I was going in to Mexico I remembered about the phone, got it, and noticed that in the carrier it said "LG" instead of the usual ATT carrier when I roam. I tried to do a call, but a recording I have never heard before said that my account was not configured for this type of call.
By then I was in Mexico, and could not do any more tests. I reset the phone, and it picked up my mexican carrier without a problem.
I decided to do the NV/RUIM trick from this post..... http://forum.xda-developers.com/sprint-lg-g3/general/unlock-sprint-ls990-cdma-carrier-t2985523
After the mod, my phone rebooted with no service. Right before the reboot, I pulled the battery and placed my nano VZW sim in.
After that I went ahead and modified the build.prop and changed the carrier from SPR to VZW. Did a reboot and when the phone came on I got a couple of UI crashes and hiddenmenu crashes. I went to the mobile settings and changed the phone to Global, and, in shortcut master I changed the network setting to CDMA/LTE/EVdo. A few seconds later, I got signal bars and went ahead to make a test call........at first I got a busy signal, decided to make another test call....
Call went though. Voice was perfect without issues.
Random UI and HiddenMenu crashes, but call go in and out.
In the carrier I get "Partial Service Functionality"
These tests have been carried out in MEXICO, while I am roaming with the mexican carrier, I am not in the US and cannot test the call features, SMS, and/or LTE.
Any one out there in the US would like to test this out?
Also, any coder out there able to figure out how to fix the random UI and hidden menu crashes?
If I flash a Verizon Baseband to the phone, will I brick the phone?
Will I still be able to boot the phone to TWRP to reflash a Sprint BB?
Would a guide of what I did be necesary?
Too soon to post a link for beer donations, or is this something that has/is been done?
UPDATE: I dialed *228 and pop up came up (2nd picture)
Reserved.... who knows.
I love this phone....there, I said it. But it's driving me crazy.
I bought it from a Chinese retailer, who shipped it with X821 firmware, but the box states that it's an X820. I doubt there is any difference in the hardware.
I would have left everything as it was, but I can't seem to make phone calls (don't have a data plan yet...yeah, I know....) with anything other than 2G, and that is about to go extinct. When I set it to WCDMA, it shows a UMTS connection, with no carrier designation, but the tower is the same one I connect to with 2G. The phone does sometimes show an AT&T 3G connection in the status bar, but I can't make calls, even though I have full signal. When I place the same SIM in my old HTC Inspire, the same monitoring app shows "UMTS - AT&T HSDPA+" and works just fine.
I'm at my wits end. I have rooted, installed TeamSpain recovery, replaced the firmware with the X829 and even tinkered with the frequency configurations through DFS Studio (which did a lot of complaining, and I'm still not sure if the changes stuck 100%). I also played with APN settings and tried the SIM in different slots, both alone, and with another SIM. And after all of that, still no progress in getting this phone to use a 3G or 4G connection to make calls. If I don't set it to "GSM only", no phone calls in or out. I'm essentially right under a tower, so signal shouldn't be an issue.
If anyone is using the same provider in the US, and is not having these kinds of issues, I'd really appreciate hearing what firmware you are using, and/or what you did to get things working.
I am using it on x820 with official stock 0.17s firmware, and did a dirty flash to cuoco92's 17s firmware. Everything works including HD voice calls, and full LTE.
xterminater07 said:
I am using it on x820 with official stock 0.17s firmware, and did a dirty flash to cuoco92's 17s firmware. Everything works including HD voice calls, and full LTE.
Click to expand...
Click to collapse
I tried this, as well as the Remix ROM. In fact, I think I've tried just about everything, without success. At one point, I had one of the apps indicating a 4G connection, but the phone diagnostics showed GSM (2G). Even the apps aren't all sure what to make of what's going on with the connections reported by this phone.
Currently on the cuoco92 v35 ROM. When WCDMA is enabled, I see simply a good UMTS connection , sans carrier name, in the "Network Cell Info Lite" app, and no ability to make calls. I also often (but not always) see the "AT&T 3G" sign. 4G or LTE never shows at all, even though the diagnostics show that the phone is communicating with an LTE transmitter, when preferred network is set to "unknown". It won't even let me set things like "LTE only".
Any chance you could set your phone to WCDMA and see what the "Network Cell Info Lite" app shows you? Anyone else with this phone on AT&T?
BTW, I am now using a data plan, which I thought might make a difference. It doesn't. EDGE data only for me . New SIM card is on the way, but my hopes aren't high.
Is it possible for a Chinese seller to have borked the phone so thoroughly with their x821 ROM (it's an x820 marked phone), that it keeps any subsequent radios from flashing properly? I don't know how/why it would work for some and not others.
Starting to really dislike this "phone"......it's more of tablet at this point.
Thanks.
I think APN is not set for AT&T
try this:
"Main steps
To use data services on our network with a non-AT&T device, you may need to program the data settings. The sections below provide the correct settings and steps for programming based on your device type and operating system.
.
Access the Settings menu.
Locate and select Wireless & Networks or More Networks.
Select Mobile Networks.
Select Access Point Names.
Locate and select the option to add a new APN. This is usually accessed by a + symbol on the screen or by tapping the menu button.
Program each field using the settings below.
Save the changes to return to the APNs menu and select the new APN.
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC
MMS proxy
MMS port
MCC 310
MNC 410
Authentication Type None
APN type default
APN protocol IPv4
Bearer Unspecified
Note: If you are unable to program your device following the steps above, refer to your user manual or contact the manufacturer for assistance."
Cadet_C said:
I think APN is not set for AT&T
Click to expand...
Click to collapse
Thanks, but I wish it were so simple. I have tried this, and other APN settings. None work to get this phone to be usable on anything other than 2G.
I just received and activated the replacement SIM. Still no improvement. While typing this, I have Network Cell Info Lite app running, and with the Set Preferred Network Type showing "Unknown" in the phone's diagnostic screen, It will switch randomly between "EDGE AT&T" (which works fine) and "UMTS -" (which is useless). Both have strong signals. For a split second before it switched to "UMTS-", the app showed "GPRS AT&T", but only for a split second before it kicks over to "UMTS-".
I wish someone using this "phone" on AT&T in the US, would run this app to compare notes. It may be that that the phone works fine on a full implementation of LTE (i.e. in locations where AT&T have already deprecated 2G) but not in other areas. Still, that doesn't seem to explain why this phone seems unable to register on the same 3G network, used easily by my other phone, with the very same APN settings and SIM.
You would have to call att and check if they turned our phone on to use lte. If your phone is not "registered" as an LTE capable phone it wouldn't be able to pick it up. This phone has all the bands needed for AT&T because I am using it now. All LTE work straight out the box, and i'm on the latest 19s cn rom
xterminater07 said:
You would have to call att and check if they turned our phone on to use lte. If your phone is not "registered" as an LTE capable phone it wouldn't be able to pick it up. This phone has all the bands needed for AT&T because I am using it now. All LTE work straight out the box, and i'm on the latest 19s cn rom
Click to expand...
Click to collapse
I'm a bit confused. Is this what you did to achieve proper function of this device? I.e. calling AT&T and getting them to do this for you? My conversation with their tech person didn't seem to bear fruit in this regard.
Also, which slot do you have the SIM card in? I've used the stock 17s and now on cuoco92 v35 ROM. There definitely seems to be a difference in how the network settings behave, based on the location of the SIM. At one point, after selecting BAND 6 (when it would let me), the phone showed a constant "AT&T 3G" connection, but it was useless. No calls and no data.
Hello guys.. My cousin lives in the US and he purchased an LG V60 recently - unlocked ofcourse. Now the thing is, the messaging service is totally off. The stock app isn't sending/receiving texts.
He has already tried using a lot of messaging apps (setting them to default), also inquired that the phone is unlocked, removing & reinstalling SIM and even getting the SIM card replaced. They even tried network reset and band changing stuff but it didn't help.
Even in Google Messages, He gets the msgs hours or days later & whenever he tries to send a msg, it shows either "Sending..." Or "Insert SIM card to avail this feature". But if he restarts the phone, since the app hasn't sent the text, it says "Tap to Resend". On tapping, it works fine but only for each and every msg - whether sent or received.
If you know a way, or have encountered this with any android, please help !
there's a lot of info missing here, fyi
- what's the carrier?
-are they on latest update?
-what us the exact model number, look into setting. this will tell us the variant of LG v60 your cousin has.
-did they attempt any tampering with bootloader or rooting?
-do they have good signal?
give us all the info to better help. add as much info to each answer as possible.
TRY THE FOLLOWING
factory reset the APN settings.
next if that fails, factory reset the phone.
I'M also in the US and have used many messaging apps and have had none of these issues.
I asked him about the questions and this is the exact reply :
1- My current carrier is Mint Mobile. (They use T-mobile's network)
2- My phone is on Latest update on everything (OS, messages, etc )
3- Exact Model number - LG V60 Thinq 5G LM-V600TM
4- I didn't tamper with bootloader or rooting.
5- Good signal ? Yes. I have full bars and it has been confirmed by Mint mobile customer service. They've checked it multiple times and made sure that that's not the reason I'm having problems with Messaging.
He has also done network settings reset upon request of the customer care from Mint mobile. They said sometimes that helps. Other than that, he hasn't done anything apart from changing the default app from LG's to Google's Messages.
He just noticed this [attached image] today from Settings - Network and Internet - Mobile networks - Network Unlock(View Current status and inquire Network Unlock Eligibility) But when he talked with T-Mobile Customer Care a few days ago, he gave them IMEI and they said it's unlocked & that he's free to use it anywhere.
P.S. He isn't into Custom ROMs & modding & I don't know much about Unlocked phones so I had nowhere else to go for help. Thanks for taking the time out to reply
I have two used LG G8x - G850QM (unlocked) and G850UM (Sprint unlocked).
I am on T-Mobile for years.
The G850QM on T-Mobile shows wifi-calling on the menu and it works.
The G850UM has no wifi-calling switch on the menu, just not there.
I installed WiFi Calling app from Widget7 from Play Store. The app seemed to bring out a hidden WiFi calling menu. And the WiFi calling works. I confirmed the WiFi calls on my T-Mobile bill portal.
Hope this can help
Does it do anything for Volte?
jdapp said:
Does it do anything for Volte?
Click to expand...
Click to collapse
I used two different VoLTE Check app. Both indicated VoLTE ACTIVE.
I dai!ed *#*#4636#*#* to go into Diag menu. "Phobe Info" indicated that
VoLTE provisioned
Video Calling Provisioned
WiFi Calling Provisioned
EAB/Presence Provisioned
But all the "switches" were grayed out.
This is in my daiily driver LG G8X g850UM on T-Mobile.
I assumed VoLTE is working automatically.
Most people with tmobile on this phone have found that for calls the phone goes from 4g to 3g when making a call. You will only see this transition if you are looking at the 4g indicator while on the call.
The concern is when T-Mobile discontinues 3g next month then you will not be able to make phone calls.
If you dont mind you might take a look as you make a call and see if it stays on 4g.
I understand. I, with 4 LG phones on Tmobile, am in the same boat with a lot of people. And I have purchased more LG phones- 3 V40 , 1 G7 and 3 Q7+ before I learned about the network transition.
Tmobile did a piss poor job in explaining the 3G shutdown.
Today is 4/1, with my Sprint-unlocked LG G8X, I can make a call and the LTE indicator stayed on.
This is what Tmobile has announced.
As of March 31, 2022, Sprint’s older 3G (CDMA) network will be retired
As of June 30, 2022, Sprint’s LTE network will be retired
As of July 1, 2022, T-Mobile’s older 3G UMTS network will be retired
Also Tmobile has delayed Sprint 3G shutdown until May 30.
Downloaded app and enabled, but all my buttons are still greyed out and it definitely still goes to 3g during a call? Not sure why it is not working on my phone?
It has something to do with the combination of native ROM, TMobile or Sprint SIM card in use, provisioning of VoLTE, and the (T-Mobile) LTE channels supported in your phone. I have not figured everything out yet.
It will be a rough ride for me until July 1 when the transition is over.
Forget what I've posted. I f'ked up. I mixed up 2 models.
I just received a T-Mobile email telling me my daily driver G850UM does not have the Volte turned on.
I looked up Phone Info and found Volte Provisioned switch is off and grayed out. When I wrote the post on March 31 the Volte Provisioned switch was on but grayed out.
I swap SIm card to the G850QM phone, and the Volte Provisioned switch is visible and in ON position. Look like I need to switch phone near term. And then find a way to cross flash QM firmware onto UM model. Need research. Fvk T-Mobile and the other two for doing their fake 5G rollout.
Thank you Buontinh. Got Volte, WiFi calling and video calling on my LG G7X G850UM on 20P software.
Uploaded the modded abl_a to both _a and _b. Insert an active T-Mobile SIM card, got new TMobile bootup logo. Got the wifi-calling switch. Got into Phone Info and saw votle Provisioned, WiFi calling provisioned, and video calling provisioned. Grayed out however. I made a call to my landline and the 4G LTE light stayed on. I guess it is working.
Still on Android 10 however.
The most difficult part was to get the phone on EDL mode. Must have tried 20 times before getting the "dark screen" EDL mode, only to learn that a Qualcomm hs-usb qdloader 9008 driver was needed too.
So I followed the below directions from reddit and it worked great on my velvet. I did the same thing on my LG g8x with *#546368#*850# code and I now have Volte, however phone still drops to 3g when it makes a call any thoughts on how to fix that?
There is a way to force enable VoLTE on the "LG Velvet 4G Dual Sim" specifically your version which is the "LM-G910EMW".
By default the feature is disabled on this model variant for who knows why.
Follow the steps below: 1. Click on the "Phone" app and dial "##4636##" -If done correctly it'll automatically bring you to the "testing" settings menu.
Click on "Phone Information" -you should see a list of VoLTE settings however by default they are disabled and greyed out but don't worry there's a way to reactivate VoLTE. (You Will Come Back to this Menu later)
Go to your file app and create a file named "enable_ue" -thats all you need to do just create the file, nothing more nothing less.
Go back to the "Phone" App and dial "#*462633*#910#" -This code is specific to the variant and will not work on other non LM-G910EMW Phones. Dialing this should bring up the "Hidden LG Menu"
Select Field Test>Universal Enabler>Create New Config -a menu with check boxes for VoLTE options appearing
Select the boxes as follows "VoLTE" "ViLTE" "VoWifi" "ViWifi" And finally hit "Confirm" -a prompt will appear stating "Vo Services Updated"
Immediately restart your phone to allow the settings to kick in
After your phone has restarted go into your Settings>Network & Internet>Mobile Networks -If done correctly the VoLTE option will now be unlocked and available.
Switch on the "VoLTE"
Now to double check that your phone now truly has VoLTE enabled, repeat steps 1-2. If done correctly the menu should now say "VoLTE Provisioned Video Calling Provisioned Wifi Calling Provisioned " -if these 3 are all switched on then you have successfully force enabled VoLTE on your LG Velvet 4G Dual Sim LM-G910EMW, congratulations!
reachforthesky said:
I have two used LG G8x - G850QM (unlocked) and G850UM (Sprint unlocked).
I am on T-Mobile for years.
The G850QM on T-Mobile shows wifi-calling on the menu and it works.
The G850UM has no wifi-calling switch on the menu, just not there.
I installed WiFi Calling app from Widget7 from Play Store. The app seemed to bring out a hidden WiFi calling menu. And the WiFi calling works. I confirmed the WiFi calls on my T-Mobile bill portal.
Hope this can help
Click to expand...
Click to collapse
Hello, I sintalled the app and it leads to a LG look menu I never encoutered with a WiFi calling switch !
However, when I go back to the app, then press again the button to open the menu, the switch is disabled.
Any idea how to keep it active ?