Suddenly my XDA o2 screen (with Dev SE1.2) went crazy displaying vertical lines like Niagara waterfalls! A soft reset did not solve the problem. I can hardly see and understand that the software is running correctly behind.
Haven't tried yet hard reset. Any advice would be welcomed.
THKS
Gear
:shock:
This happened to me. Mine had to be replaced because T-Mobile USA said it was a hardware failure.
and me,o2 replaced for new
Thank you for coming back to my question. Unfortunately, I am out of warranty. Does anybody know if Expansys in UK, undertakes such repairs?
Many thanks,
Gear
Hi Folks
Have just recieved my xda2 back from the uk service center. Credit due, they were quick and helpful, but the faults are still the same. Theyd upgraded the extROM but apart from that it appears nothing has changed.
The ROM is o2 1.66WWE and ive been having numberous freezing problems, I thought about upgrading the ROM to 1.72 imate but of course i guess once this is done, if something goes wrong o2 wont support the device any more. The other problem is i cant quite pull enough information together from the thousands of topics on this board to find out how to upgrade, what to use, what to do if it goes wrong, etc. Does anyone know of a recommended guide?
Aside from that, what does everyone think? Shall i continue to send it back to o2 or take matters into my own hands and start upgrading?
For anyone who ends up in the same situation as me, i had the device returned to me recently and the service center had changed the motherboard. Now it works perfectly fine, not problems and chances are if i had flashed to 1.72imate i wouldve had the same problems due to hardware fault and o2 wouldnt have supported me anymore. Tread carefully o2 upgraders
hi guys i need a litter help, cause i'm sending my htc hd2 back for repair i just wondering if i'm running 1.66 rom will it be a problem cause as far as i know the lattes rom for australia is only up to 1.42 or 3
and how about the radio do i need to downgrade? and have any1 deal with htc repair center before? re they quick or slow how long normally they take to fix up a fone cause is almost new years.
thanks
Hi, I just had my repaired here in the US, the screen was no longer functioning. I mailed it out on Thursday, they received it on Saturday, fixed it on Monday, shipped it on Tuesday, got it on Friday. Absolutely quick. I returned everything back to factory settings, stock radio and rom. I went into a store and looked at the original radio & hspl as i glanced at the phone to make sure. Then I went on the forum and looked for the original stock/radio and switched it back, otherwise they will NOT fix it. Good luck.
anyone have any recent experience with sbe? they have my phone for the last week, and there is no sign of them returning it. i spoke to them this morning, but was told the same as i was told last thrusday another 7-10working days, its doing my nut really think about dumping the xperia because of this, cant be doing with another week without a phone.
It's not the reply you want, but mine took about 3 weeks. 1 week from sending it until it finally showed up on their system, a week of 'Awaiting replacement part' until they finally seemed to give in and changed it to 'Phone exchanged'. I got it maybe 4, 5 days later. On the plus side, it was at no cost to me, and I had a functional enough back up phone. Annoyed they didn't just switch it instantly though.
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
sent mine back & got a replacement direct from sony 2 weeks later!
Mine took just under two weeks -
Monday: I confirmed with Sony that they had plenty of parts, so posted phone
Wednesday: showed up as arrived at SBE, status with engineer
Friday evening: status changed to awaiting components
Tuesday: still awaiting components, complained to Sony that they'd told me they had parts which is why I sent it
Wednesday: status changed to exchanged, under testing
Friday: new phone arrived
Only problem I have is I sent them a sim unlocked O2 branded phone, and they sent me back a sim locked one so having to wait for O2 to give me a new unlock code :-(
Si
even when i log into the sbe tracking system nothing comes up. Been onto them yesterday and they said i would have to wait 7-10 working days yet they had my handset last tuesday. phoned sony then up to complain but they said it was out of their control as the engineer was still accessing the device......
I got a placement handset in just under a month. It may have been longer but I called up to find out what the delay was and they sent it the next day.
Sent from my LT26i using xda app-developers app
i sent mine in at the end of april
arrived at the beginning of june
the casing wasn't fitted correctly had to send it back
it arrived a week later
and now its got the yellow tint again :crying:
Few weeks ago I sent it to SBE to fix the issue. I got the phone back just over a week later and did a stress test on the screen, got it quite hot and seemed to be fine! Then I noticed the damage done to the device...
Similar to Rabangus by the look of it. There was a massive scratch out of the Illumination Bar and dents in the volume and camera buttons. My phone was perfect/new condition when I sent it.
Both white casings had been replaced, no idea why. Either they dropped it while repairing it or gave me a refurb phone and replaced the casing (but didn't see the damage to the buttons). The scratch on the bar is almost certainly when they tried to remove the bottom casing in either of these cases.
Its still under investigation but sent the phone off on Friday after they promised a full cosmetic repair job and the case is now 'VIP' (It has priority once they receive it, as they damaged it) Have asked them to ring me once they receive the phone. I know they are waiting for it to arrive as the repair department phoned me on the same Friday asking which colour I have. (They don't have black casing replacement parts, if it helps anyone. Lucky I have a white one)
My advice, check the phone before sending it, take pictures if necessary (not that they were needed for me) you never know!
Rabangus said:
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
Click to expand...
Click to collapse
can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
badboybiky said:
can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
Click to expand...
Click to collapse
I will if you tell me how to do it! My phone isn't rooted though, so not sure I would be able to?
If you're with 3, shouldn't you get your phone repaired through them? You run the risk of having your phone vandalised by their repair monkeys like mine was, but there is another thread where it seems Sony are commonly taking over a month to repair phones, whereas 3 mostly seem to take a couple of days...
Emailed their customer service yesterday and got a reply, stating they are waiting on the new yellow tint free screens, and new handset containing this new screen. If the new screen comes first it will be repaired and if the new units come in first it will be a new handset. The way it’s looking it’s going to be another 3 weeks. Not happy, love the phone but hate the customer service, shows a real lack of care on Sony’s part. They knew about the problem, yet its took them three months to properly fix the problem (if they actually have).
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
wah007 said:
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
Click to expand...
Click to collapse
Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
i was without mine for 21 days (although the jubilee weekend didn't help) it was awaiting parts for most of the time.
the bad news is that it's still not completely "cured" and it's going back tomorrow it's a lot better than it was, it was almost going brown, but it's still not "white" around the edges on a white screen test
simonf7 said:
Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
Click to expand...
Click to collapse
Ah right, thanks.
2 weeks snd i'm still waiting
they are hopefully resending mine back some point this week unfixed, spending that sort of money on a phone, and having poor customer service and repairs is bad. One dont know what the other is doing, with regards to parts, etc. I think this will be the last sony phone ill buy, if it was htc they would of had the device back alot sooner.
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
danlivesey said:
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Yes, mine was unlocked and since this is a manufacture problem it shouldn't matter at all.
To update this thread, after the second time of sending my phone back (because they damaged my phone) it went in for a full cosmetic repair, although I wrote a long letter and pretty much suggesting I should get a new phone....
I have a new undamaged phone with no tint problem!
Problem isn't the Sony customer support, they are the best support team I've used. The problem is with SBE....
Thanks il get a number for them and give them a ring, it's getting on my nerves now.
Sent from my LT26i using xda premium
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
Click to expand...
Click to collapse
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
Click to expand...
Click to collapse
Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
Click to expand...
Click to collapse
It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
Click to expand...
Click to collapse
So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?