Related
I ordered (and paid for) the Brodit Proclip mount for the Touch HD on 23rd December from MountOnUs (http://www.mountonus.com/Brodit-Model-5-7-19344/HTC-Touch-HD-Holders.aspx)
Having heard nothing other than an automated email acknowledging receipt of the order since, I have finally managed to speak to someone about this.
The gentleman, Chris, informed me that they had deleted the order as the holder is no longer supplied, and that they do not stock any other Brodit holders for the Touch HD. This despite the 5 shown on their website.
The holder itself is an excellent product (I had one for my Touch Pro) and I have no problem with Brodit.
As yet I have not recieved a refund (£41.98 including shipping) and will continue to pursue, but I would recommend you look elsewhere for you mount solutions.
I'd definitely recommend DSLDevelopments. I ordered a Proclip vent clip for my Mk5 Golf and a passive holder for my HD late Thursday afternoon and it was on my desk at work by 9am next morning for the same price. The only let down was no despatch email / sms but I can live with that for next day delivery
dsl and mountonus both use the same ordering schema with Brodit and the fact you do not yet received your product means the product is out of stock at Brodit (read the delivery page at mountonus), nothing else and of course it DOESN'T mean that mountonus is bad.
You can order the same product at dsl or anywhere else, but you still will NOT get it delivered since dsl DOESN'T manufacture the Brodit products, but orders at Brodit same as mountonus.
And if you both are not from DSL itself to promote your business while I consider mountonus being much better than DSL, then go to mountonus web-site and write such things directly to them.
I think that dsl web-site is a total mess comparing to mountonus, period.
P.S. Go to dsl and type "htc touch hd" in their search and you will get the same products listed.
I'm nothing to do with DSL. I'd seen them mentioned on here in the Touch HD car holder threads and most of the other sites that have the Proclips seem to have my car missing from the vent clips. I've got a Mk5 Golf and if you look at most of the other sites they go up to 2005 and then have 2007-2008. Would you like to hazard a guess what year my car is? Now the 2005, 2006 and 2007 one's are identical but DSL had the 2006 listed so I went for that (peace of mind).
I've no idea if they hold stock or if it's shipped direct from Brodit but I ordered Thursday and had it Friday which is good enough for me.
Mountonus and dsl are the competitors and actually they do the same business, they have the same offers and same products, so it is more a question of convenience of their web-sites that plays role.
I am sure both sides have satisfied and not satisfied buyers, so the poster here should write to the web-site form instead of posting such threads.
thanks for the advice! ;-)
I wasn't complaining so much about being out of stock, more that they took my money and a month later hadn't even had the courtesy to email me to say there would be a delay.
I have ordered before from MountOnUs with no problems - however this time it's been a bad experience. When I eventually got through on the phone the chap I spoke to didn't seem at all interested.
They have now refunded my money though.
If you would call to them after several days of delay, there would not be the problem. Even with dsl you have to call to see whether the item is in stock.
Mountonus might process tens of orders daily and your order could just lost in the batch.
Always call directly or write email if you experience delay, everywhere, not only with mountonus. I think you will not find better service.
Your post actually may impact them, since it goes on top when searching for "mountonus" in google. Not a good thing.
Well I for 1 am pleased that this shows up on google.
I too placed an order with Mountonus, only last thursday in my case. I payed 7 pounds odd for next day delivery, and waited, on friday night I emailed them to ask where my holder was....
I was answered on monday that the nount was out of stock and would be 3 working days....
So I phoned them today, and having been in a queue for 20 minutes I was told that the product was discontinued and that I would be refunded....
So, all's well that ends well you may think, well I think you should not advertise and sell gooods you do not have, especially as they take the payment as soon as the order is placed.
If they had just emailed to say they were out of stock on monday I wouldn't have minded, but they responded to my normsl query like I was completely unreasonable in wondering where my order was.
So Mr mountonus,, if you're reading this, communication is a wonderful thing.
Communication is a good thing....
I think that this thread is developed by dsl or other mountonus competitor.
Otherwise the complaining users would place something to prove their words, like order numbers or something like that.
I can freely tell that I had an excellent experience with mountonus and a very bad experience with dsl - who will argue with me? How will you prove I am not?
So I do not consider the above to be true, moreover that dsl seems to stuck deeply in this forum, right Dave?
I haven't ordered from dsl or any other mount supplier so can't comment on their performance.
I just think that any company that wants repeat business should be honest about delivery times and communicate with their customers.
If I had had any communication from mountonus that would be fine, C**k ups happen and are understandable. My problem is that they took an instant payment from me and then it was down to me to repeatedly phone and email to find out what was going on.
There is no point putting my order number on here as the only people that would convince are mountonus themselves, I have used their phone number and contact form to communicate with them, quoting my order number and they had plenty of opportunity to sort the mess out.
If people have had positive experiences with mountonus then they should feel free to post them, just don't give me a hard time for flagging up my negative experience. Hopefully someone from mountonus will read this and they will revise their ways of dealing with problems.
My brodit holder is hopefully on it's way from an ebay purchase...
What you say is overall right.
But even your eBay purchase goes from Brodit, not from mountonus or dsl. And Mountonus buys from Brodit and all the resellers of Brodit buy from Brodit.
So if your order is on its way as you say (are you sure anyway it is not a backorder again?), then this just means Brodit had it at stock the time you ordered it.
Mountonus as other online shops or any other business has pleased and not pleased buyers. Even GeForce has a lot of not satisfied buyers including me.
When you ordered from them Brodit did not have the item in stock and that caused the issue. Maybe mountonus should just work on their customer support or hire somebody who treats the customers better, that's it, no need to tell they are bad. Their web-site is the best I saw among Brodit suppliers and they work hard to make the shopping experience better each time and it is again the human factor that may fail, some guy from customer support team seats there and he maybe cannot imagine what efforts were put to make the business and to make the web-site. Probably we should just know moutonus that such a guy works there and they will know that and take actions on that.
Actually the fact that nobody still posted a proof of their orders tells me that this is probably a fake testimonial as I said before. Tell me your details and I will contact the moutonus by email and show them this thread with your order details, then we will see.
Not taking sides here at all but I can say with absolute honesty that I have been dealing with DSL for a fair few years now, the details they have given have always proved to be accurate as to stock levels (and they do actually hold stock unlike other vendors).
In all cases they have shipped the goods on time and met their commitments.
There was a problem with one order, but it was caused by me not giving clear order instructions and a dialog was instigated by them to resolve the matter and the mounst was still shipped the same day.
I for one am more than happy with DSL as to price, delivery, service and promises being maintained. In all my dealings with them they have been courteous and professional in every way.
I guess we all have our favorite suppliers and for me DSL are my preferred Brodit stockist.
Just my humble opinion!
Oh and 'Net_user', I half expect a flame as a reply to my post as you seem to attack everyone who has a good thing to say about DSL.
If you do that of course is your choice, but as I'm not here to start a flame war please no not expect a response.
My opinion is my own plain and simple and I feel those who detract from the good name of an honest reliable supplier may have ulterior motives.
Nuff said.
Just to reiterate, I have had a good experience of ordering from Mountonus - the Brodit holder for my Touch Pro was fine - arrived two days after ordering and was exactly right.
For my HD, I just placed the order and had to wait. I had an order number (four digits). I was able to log on to their website and check the status which said not yet dispatched, but no more details.
I tried to call but the phone just rang .....
There was no email saying "sorry, we are waiting on suppliers" or anything similar, just an email saying thank you for your order.
When I finally got through to someone on the phone they were very short and just told me that my order had been deleted, like I should have already known that. At very least I would have expected an email explaining in this situation when they deleted it.
They also stated that I would have been refunded when the order was deleted. This had not happened and took a further phone call to secure the refund (which was made in full).
Not a complaint about having to wait, just the level of customer service.
I do not have any affiliations with any other mounting solution providers either, just keen to share the facts about my experience to allow others to make an informed judgement.
I'm experiencing problems with mountonus.com too...
Sorry to wade in but I thought everyone on this forum and Google would benefit from my experiences with mountonus.com...
To start, I am in NO way connected with mountonus.com or any of its competitors and bring a first hand and unbiased view on ordering from the http://www.mountonus.com website.
Last week after trawling the web for hours I plumbed for Brodit mounts and clips for my Blackberry Storm and Nextbase in-car DVD system. I ordered and paid in full from mountonus.com and immediately received an email from them telling me they would be in touch "as soon as possible" and that shipping would be within 2-3 days via recorded delivery.
After four working days, I have still not received any update from them even after sending two emails asking for the status of my order and their website says the items haven't even been despatched.
My experience seems to mirror that of other customers above and has so far proven totally unsatisfactory.
Being a dedicated Internet fan and an online customer of Amazon, Dixons, Halfords, eBay, CDWoW and Argos (amongst many other) I would rank mountonus.com's customer service the lowest out of any site I've ever ordered from.
I'll update this thread with updates but for now would caution anyone ordering from mountonus.com until their customer services are dramatically improved.
Matt
More Mountonus problems
I ordered some in-car phone holders and mounting brackets in mid December with a 3-4 day delivery time. I chose Mountonus as they gave a shorter lead time than other retailers. A couple of days later I got an e-mail from them to tell me that they were waiting for supplies from Sweden which would take 1-5 days (no idea why they didn't know this in the first place) but that they would refund my postage.
Despite the fact that Christmas may have delayed things I have now been waiting for 2.5 weeks (13 working days) for these parts. I have now cancelled my order and asked for a full refund but have not received any confirmation of my request. I have tried contacting Mountonus both by e-mail and by phone but get no response to either (voicemail only on phone line).
They say that refunds can take up to 30 days so I guess I'll just have to wait it out and keep trying to contact them.
How does The Mount Shop (Amazon retailer) rate as they seem to be the cheapest for what I want to order.
Hi guys, I though it would be a good idea to start a threat just for everyone who placed an order through Play.com UK and paid full price.
We can use this thread to keep everyone updated on the progress of their ordered, and any updates etc; whether they are able to get it at the discounted price, full refund, partial refund etc.
I ordered a 16GB this morning at 8:30am, and order was confimed at 2:44pm and sent to packing for delivery.
Price - £349
ordered at about 5am this morning
order confirmed at 05:57
packed at about 4pm this afternoon
16GB @ £349
Mailed them asking to cancel and advised I will source elsewhere for a much cheaper price... (I imagine its too late though)
Looks like Play.com are out of stock now. I can't find the HP touchpad 16/32gb anywhere on their site. It was there a few hours ago.
I'm also waiting on a Touchpad from play.com which I bought at full price earlier today.
My gut instinct having dealt with Play earlier on similiar issues is that we'll all be returning our TP's for a full refund
Still I'm going to remain optimistic..
Lothaen said:
ordered at about 5am this morning
order confirmed at 05:57
packed at about 4pm this afternoon
16GB @ £349
Mailed them asking to cancel and advised I will source elsewhere for a much cheaper price... (I imagine its too late though)
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I'd recommend not cancelling your order just yet.
you'll be in a better position to negotiate with them once you have the product.
If you cancel before they despatch it, they won't lose anything, they'll just send it to someone else who was able to place an order.
Once you've got it, hopefully we'll be in a better position a few days after all this commotion, and they may be willing to refund the difference.
otherwise they have to go through the hassle or receiving product back, and then arranging to sell it on - probably at the reduced price.
I'm going to wait to see if mine actually comes through, then assess the situation then.
If they don't openly offer the refund, I'll put a complaint to them, and to the FSA.
their returns policy gives you 7 days to request the return or raise an issue - this is different to 7 days to actually return the item to them.
The complaint etc could last as long as you want, as long as you raise the issue within 7 days.
we should have a strong argument if we refer them to the fact they were aware on Monday that the supplier had significantly reduced the price, and that a large number of supplier not just in UK, but all across the world had reduced their prices to fall in line, and they are being unfair against the consumer by acting this way.
We could also quote things we can get - regarding their comments on Monday evening that they were aware of the price discount and were working on it, yet they chose to do nothing.
Ordered as mine was in my cart, however at time of checkout it stated not in stock.
I doubt I'll get it. however I'm also one of the wait and see's
There may be hope for us yet.
In the US - HP have agreed to refund customers the difference of all ordered purchased within 60 days of the price change.
HP are also 'leaning' on companies to offer the price match themselves.
So if Play.com don't crumble under the pressure over the next few days - maybe there is hope from HP directly.
http://www.zdnet.com/blog/mobile-ne...efund-price-differences-for-early-buyers/3857
HP apparantly informed retailers on Monday that the prices will be reduced, and requested that all retailers offer to refund the difference in the sale price.
HP also advise that it can take a few days for all retailers to act on this.
called play.com in the end and they said it was too late to stop dispatch anyway (wanted to save myself a couple of £ in postage to be honest) - they have sent me my return code and marked it as potential return
so i still have to wait for it anyway...
but the chap I spoke to I did would they not do a price comparison, or are they even considering lowering the price but he said nope. Full refund or keep at full price basically.
@danlat1415 - do you have any of that information or anyway to process that with HP as I'll consider keeping it if thats the case! I wonder if we can ping an e-mail to HP pronto to try and get some clarification from them that we can apply for refunds if the retailer won't honour it...
If I was HP and I'd told everyone to cut the price on Monday, and found out retailers were basically ignoring them (probably to pocket the profits) I'd be a bit peeved -
out of this experience, I'll definitely not be considering Play.com for anything further apart from as a last resort...
sounds like @Analogue Dude has had a similar experience before... that's the feeling I am getting now too.
I'm looking into what HP are doing for UK customers and I'll keep you updated.
It's still very early, and once order are sent out and customers start complaining in large numbers - they may change their mind.
Also depends on what action HP take over the next few days.
Play.com don't want to get bad publicity, and if all other retailers are honouring the price change, it'll be bad for Play.com to try and profit from the limited stock they have - compare to the bad publicity they'll get.
I've been hunting around the net, and this isn't the only forum complaining about Play.com's decision, so strength in numbers...
I guess the only real outside chance of getting a partial refund is if every customer who bought a TP from them returns it this week. Hopefully the logistical nightmare/expense of checking every return will push Play into offering the refunds.
As I said earlier I doubt it happens though, Play are a horrible company to do business with, I haven't used them for years and if it wasn't for this deal I wouldn't have touched them with a foot long stylus.
I'd recommend anyone who has ordered from Play.com to complete the form on the attached link for the BBC Watchdog program.
we may not get anywhere with it, but it's best to put as much pressure as we can on Play.com to honour the discounted price.
http://www.bbc.co.uk/watchdog/gotastory/
wrong thread
Analogue Dude said:
I guess the only real outside chance of getting a partial refund is if every customer who bought a TP from them returns it this week. Hopefully the logistical nightmare/expense of checking every return will push Play into offering the refunds.
As I said earlier I doubt it happens though, Play are a horrible company to do business with, I haven't used them for years and if it wasn't for this deal I wouldn't have touched them with a foot long stylus.
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Really hope so or HP kick their ass (which I doubt will happen)
I got the impression of a very non-caring company when I called them up - to be honest, I had a good impression of them before - but only used them a handful of times... I guess its because I never had to _deal_ with them properly before and just did an order which came and had no issues...
danlat1415 said:
I'd recommend anyone who has ordered from Play.com to complete the form on the attached link for the BBC Watchdog program.
we may not get anywhere with it, but it's best to put as much pressure as we can on Play.com to honour the discounted price.
http://www.bbc.co.uk/watchdog/gotastory/
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done that - not sure how much help it will give though...
i also wonder though is it worth putting in a 'request to return' with play for everyone's who order has dispatched ? its too late to cancel, but if they have a _lot_ of requests to return and the main reason being the stupid prices... ?
Don't suppose there is a HP email addy to send concerns to? Wonder if they can confirm or deny possible refunds...
Sent from my HTC Desire using XDA Premium App
As far as I know, Argos and Play.com were the only two retailers that hadn't yet offered the lower price (whether it be for a limited time, like Amazon)
But Argos has this morning now caved in and reduced their prices to £89 and £115.
This will hopefully help in the fight against Play.com
they are now the only hightreet retailer trying to greatly profit from this sale.
I'm waiting for an update from HP and I'll let you know. Waiting to hear back from their press office.
So far they have only confirmed that they'll refund direct customers, and credit the retailers.
Just waiting to find out if their credit customers of retailers who are refusing to refund the difference.
(if the retailer are being credited by HP, then they are severely taking advantage of the customer.)
As more developments happen each day, hopefully by the time the Touchpads arrive it'll all either be sorted or a lot clearer.
had an email from play.com this morning saying they would not refund the difference and only option was to keep or send it back for a full refund.... will post the email in a few
was looking for an e-mail form for hp too to submit my disappointment with play
Thank you for your reply.
We regret to inform you that we are not able to process a partial refund should there be a change of price for HP TouchPad 16GB webOS 3.0 WiFi 9.7 inch Tablet PC but we are more than willing accept the item back upon receipt for full refund.
We have two options to process a refund for this order.
First is to allow 15 banking days delivery time frame to take effect so we can provide a Not Received Claim Form and the second is to return the item upon receipt. The latter option will require a Returns Authorisation code which we will be happy to provide as soon as you contact us.
You also have the option to print a pre-payed label on-line. In order for you to return an order, please follow the step by step procedure which can be found on the link below:
http://www.play.com/Help.html?page=retn
This will prompt you to sign in on your PLAY.com account and choose the order you need to return.
We hope that this information is of some help to you. Please accept our sincere apologies for the inconvenience this matter has caused you and thank you for your patience and valued custom.
Kind Regards,
Customer Care Team
Play.com
**************************************************
Confidentiality: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity
to whom they are addressed. If you have received this e-mail in error please notify the sender immediately and delete this message from your
computer without further action. Any dissemination, distribution or copying of this message or any files transmitted with it by an unauthorised recipient is strictly prohibited.
Viruses: This message has been swept for viruses but we cannot guarantee that this e-mail or its attachments are virus free nor accept
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**************************************************
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I just logged into my Play account and my order is now showing as cancelled with today's date beside it.
Card payment had gone through so I wonder what they're playing at
I'd suggest that we go protest outside Play HQ but I don't fancy going to jail for a touchpad (maybe an ipad....)
Brad from HP support said to contact UK HP support on 020 7660 0950
not really very helpful so far... i will check my play.com order - but i got an email saying it was dispatched
Lothaen said:
Brad from HP support said to contact UK HP support on 020 7660 0950
not really very helpful so far... i will check my play.com order - but i got an email saying it was dispatched
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Thank for the update.
I too have got an email this morning confirming my order has been despatched via DHL and I've got a tracking number.
expect it to take upto 5 working days to be delivered, then I have 7 days for receipt to inform them if I wish to return for full refund.
That's approx 8-13 days to get this resolved and to put pressure on Play.com
I just noticed when online that Sprint now offers a protection plan for the View similar to the ones offered on the phones. The cost is $13 a month. According to the message they sent me it doesn't matter when you bought the View as long as you sign up for it this month you are eligible.
Yes, although I thought it was $17 a month as I added it when I was on the phone with Retention a few days ago. Although I could be wrong in the pricing as I have gotten wrong answers from retention. I had a rep tell me that the View has a standard MicroUSB port even though it doesn't. I know the port will accept a standard MicroUSB connector and it will work to charge and may even work to access data, HTC Support advised asgainst using anything but the included USB cable.
You might check and make sure they didn't charge you wrong. Online it says it is $13 a month. At least they are offering something now.
So what is the consensus? Should we get it?I can't decide whether to get the one through Sprint or one through Sqaretrade. Any thoughts?
If all you want is device repair/replacement, call in and ask for the $10 a month plan. Instead of Total Equipment Protection it's called, "Assurant Device Insurance". It isn't available online. I had to seriously complain about being stuck with the "extra features", and refuse repeated pushes to stick with the $13 plan before they even admitted the cheaper one existed.
The attached file is the official Sprint .PDF with the details of the three programs available. (Zipped due to upload size limit.)
Here's the PR release detailing all the "extra features" $13 a month gets you! Among other things, THREE WHOLE MONTHS OF CREDIT MONITORING! Wow, I just don't know what to say Sprint, I really don't.
www.Sprint.com said:
OVERLAND PARK, Kan. (BUSINESS WIRE), July 26, 2011 - Sprint (NYSE: S) has launched a custom protection plan available to customers with netbooks, notebooks and tablets. The Assurant Advanced Protection Pack provides repair or replacement in the event a device suffers mechanical or electrical breakdown or is accidentally damaged, lost or stolen.
The Assurant Advanced Protection Pack, costs $13 per month* and includes features to help customers safeguard their devices. These features include a tool to locate a lost device, dedicated technical support with remote login, virus defense, data back-up of contacts, photos and media, and three months of credit monitoring if the device is lost or stolen.
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tedya said:
So what is the consensus? Should we get it?I can't decide whether to get the one through Sprint or one through Sqaretrade. Any thoughts?
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Squaretrade probably makes more financial sense, but I like knowing that I can pop over to the local (non-corporate) authorized repair center for repair/replacement. It's just easier to express strong feelings in person (well, until they call the cops or make a grab for the gun under the counter....) when you are frustrated by poor service or unreasonable delays...
I'm surprised the deductible is still just $100, given how expensive the Flyer is. A lost/stolen View without Sprint service is just a Flyer in disguise....
I will need to call Sprint and get this corrected ASAP as I don't need that extra garbage either.
I assume there's an app, same as the one available for the phones. Has anyone found a link to download it?
Called Sprint this afternoon and got it done. Now, I just wish Sprint would come out with a plan that wouldn't cost me, literally $59 a month more, while taking away 500 of my anytime minutes just to get a new PDA Phone. I have been with Sprint so long and my plan is so old that if I want to upgrade my Touch Pro 2 to something new, I need to change from my current plan which gives me 2000 anytime minutes, unlimited mobile to mobile, unlimited nights and weekends starting at 8PM and unlimited Data for $10 per line. They don't seem to understand that I am so disenchanted with them that I would sooner pay more to their competition then give them another lousy dime.
so i guess this confirms they really wont be issuing any sort of fix or solution?
http://www.tomshardware.com/news/Asus-UK-Transformer-Prime-Refund-New-Model-TF700,14516.html
Misleading title is misleading. They're just saying if you don't like it, return it to the shop you purchased it, something you can do by Law. The only thing Asus are offering is an extension to the warranty.
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
arrrgh said:
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
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Lmao I was thinking same thing OP fails.
Has anyone rang asus to take the extended warranty? I have and they dont know anything about it!
What about us in the United States? Do we get an extended warranty? It feels like, other than in Taiwan, the US was doing a bunch of beta testing on this thing.
That article basically says that the Wifi Issues will be fixed for the UK Version, but what about versions that have already been released?
How exactly is it misleading?
the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.
"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."
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The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
Who says they haven't reached out to the retailers and instructed to offer full refunds, outside of the store policy?
And who the hell knows what "consumer rights as they apply in the UK" means?
I wish people would stop being so quick to judge posters. The link i posted may or may not be accurate, but no need to flame. Im not here trying to stir up ****, im trying to share info i came across.
Thank you.
PS, this article proves to me, more than anything, that ASUS has no intention of offering any solution to the weak wifi ... which pisses me off because otherwise i am in love with my tablet.
and yes, for a while i was hopeful that they would make some statement about it, offering some solution or cheap fix.
I dont want a refund, or a credit, money is not the issue .. i just want this tablet to have better wifi signal, that is all
So I just checked if there were any firmware updates available and there was one! Does anyone know what it does? Obviously I'm hoping it'll fix the rebooting issue but I'm wondering if anyone else has gotten it yet.
Edit: Whoops, I posted this to the wrong thread. I'd delete this post but I'm not sure if I'm able to.
rsarno said:
How exactly is it misleading?
The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
.......................................................
And who the hell knows what "consumer rights as they apply in the UK" means?
..................................................
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In the Uk we have a number of consumer protections.
One is the distance selling regs which give peeps who buy a new Product (excepting opened software, mucic media or things like pants (underwear for our friends over the pond) earings etc where there is a hygiene element) a minimum of 7 days to look at a product and try it out (there are expectations to keep the original packaging and to look after the goods) and decide to keep it or return it.
Another consumer protection is the Consumer Protection act which protects all purchasers of goods and this protects consumers by stating that goods should be fit for purpose, this protection should last (a very subjective) for a reasonable life of the item and if a fault is found in the first six months the consumer should have the right for that item to be treated as if the fault was present at the point of sale. (it is not always easy to force this issue but there are remedies) so for example a Television that dies after 18 months could fall under this legislation as it would be reasonable for a TV to last longer than 18 months.
Another area in which we might be different is that in The UK the contract is between the seller and the purchaser, not between the manufacturer and the end user, so that Asus increasing the length of their warranty is over and above the responsibilities of the seller.
in the UK the grey TFP is as rare as rocking horse sh*t and there are very few outlets that have been able to distribute the TFP with the silver version is as common as a dodo! Asus has in all likelihood been in contact with the company who is distributing the TFP over here and arrangements have been made for the return of faulty TFP's to be made simple.
On another level I do not mind peeps griping about the goods but I get really pee'd of with those who take over the official asus rep started threads in which Asus are looking for patterns of the faults to help them narrow down the problems to work on fixes to vent their spleen: If i was an Asus rep I would be disheartened by this and feel that (I am sure they are working their nuts off) their efforts are not being appreciated and this also has an effect on me and other users; as it makes focussing on those issues all the harder because the likes of Gary are having to wade through a lot of irrelevant posts to get to the meat of the problem, and also some of the posts have been pretty insulting and personal to the point that I have reported a couple. I think Asus are being much more responsive than Apple was over the Iphone having difficulties making calls)
(Sorry for the rant in the previous paragraph but having read the three threads earlier it just had to come out and I was going to post similar on those threads but managed to check myself. It was not pointed at yourself or any individual in particular )
Hope the info on some of our consumer legislation was useful.
As indicated many countries outside the US have customer protection programs and this drives corporate decisions for those countries to make sure customers feel like a company that is getting bad press is trying to resolve the issues. Based on what we are seeing in the last week ASUS is stepping up to the plate in many ways to resolve their problems with the Prime.
Ok guys found this link for you UK guys and girls
Get your free tags
http://www.sony-promotions.com/xperia/
They are only available to 02 customers only.
Dont get why sony didnt just include a couple with all Xperia S's so we could at least try it out.
dibdin said:
They are only available to 02 customers only.
Click to expand...
Click to collapse
I filled in a form on that site. It did not stress it was for O2 only
dragon546 said:
I filled in a form on that site. It did not stress it was for O2 only
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It's in the t&c's and limited time offer as well :-(
Unfortunately once they check your details they'll send a email back stating o2 customers only
jaseukuk said:
Unfortunately once they check your details they'll send a email back stating o2 customers only
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Click to collapse
Mine said imei was invalid and to double check. I sent a screenshot of it but not heard back yet. I also emailed customer support asking if the offer will be extended to other networks but not heard off them yet either.
Sent from my LT26i using Tapatalk
i bought mine from o2 online and they are saying my imei is not valid.
replied saying my phone is locked to o2 and o2 branded, not heard back from them yet
A bit like Tesco's iPads
This whole story smells a little like the recent scandal with the Tesco offer to sell the new iPad 3 for £49.99
For those who don't know it, due to a 'computer'(?) error, Tesco advertised the wrong price (a 90% discount), a lot of people ordered - and were told that Tesco will not supply at this price. It is still hotly debated in the (social and mainstream) media.
In this case there isn't a price error - just a poorly designed promotion site where the O2 condition is buried in a separate PDF 'Terms and conditions' document (which, naturally, nobody reads) and is not mentioned anywhere on the actual promotion page. Many people - yours truly included - naively filled the form, only to be told they are not eligible.
Despite the 'Sony' domain, this is not Sony - they have their epic gaffes but cannot be so unprofessional. The UK promotion is outsourced (possibly by O2) to an outfit called 'Mad About Handling Ltd' run by a couple, Annabel and Angus Gilmour. Their 'professionalism' shines in that form and website - and in the subsequent handling of complaints.
Some victims may wish to run a retaliation campaign on Twitter and Facebook - like the Tesco crowd, who are currently causing serious reputation damage to the retailer. I wouldn't bother, though -
Just ignore!
maistora said:
This whole story smells a little like the recent scandal with the Tesco offer to sell the new iPad 3 for £49.99
For those who don't know it, due to a 'computer'(?) error, Tesco advertised the wrong price (a 90% discount), a lot of people ordered - and were told that Tesco will not supply at this price. It is still hotly debated in the (social and mainstream) media.
In this case there isn't a price error - just a poorly designed promotion site where the O2 condition is buried in a separate PDF 'Terms and conditions' document (which, naturally, nobody reads) and is not mentioned anywhere on the actual promotion page. Many people - yours truly included - naively filled the form, only to be told they are not eligible.
Despite the 'Sony' domain, this is not Sony - they have their epic gaffes but cannot be so unprofessional. The UK promotion is outsourced (possibly by O2) to an outfit called 'Mad About Handling Ltd' run by a couple, Annabel and Angus Gilmour. Their 'professionalism' shines in that form and website - and in the subsequent handling of complaints.
Some victims may wish to run a retaliation campaign on Twitter and Facebook - like the Tesco crowd, who are currently causing serious reputation damage to the retailer. I wouldn't bother, though -
Just ignore!
Click to expand...
Click to collapse
This isnt anything to try and catch people out, on the launch of the Xperia S, stock in O2 stores was supposed to come with 4 SmartTags in the box but Sony weren't able to do so in time for the launch offer, so customers were told to go to that site to redeem the offer. All stock in O2 stores now should come with 4 SmartTags in the box.
maistora said:
This whole story smells a little like the recent scandal with the Tesco offer to sell the new iPad 3 for £49.99
For those who don't know it, due to a 'computer'(?) error, Tesco advertised the wrong price (a 90% discount), a lot of people ordered - and were told that Tesco will not supply at this price. It is still hotly debated in the (social and mainstream) media.
In this case there isn't a price error - just a poorly designed promotion site where the O2 condition is buried in a separate PDF 'Terms and conditions' document (which, naturally, nobody reads) and is not mentioned anywhere on the actual promotion page. Many people - yours truly included - naively filled the form, only to be told they are not eligible.
Despite the 'Sony' domain, this is not Sony - they have their epic gaffes but cannot be so unprofessional. The UK promotion is outsourced (possibly by O2) to an outfit called 'Mad About Handling Ltd' run by a couple, Annabel and Angus Gilmour. Their 'professionalism' shines in that form and website - and in the subsequent handling of complaints.
Some victims may wish to run a retaliation campaign on Twitter and Facebook - like the Tesco crowd, who are currently causing serious reputation damage to the retailer. I wouldn't bother, though -
Just ignore!
Click to expand...
Click to collapse
Tesco are suffering serious damage to their reputation over it? I really doubt anybody truly cares as long as they can get everything they want under one roof still.
As for the smart tag promotion, the address for the site was given to customers instore at o2, so there is no logical reason why anyone from another UK network would get the address and try to apply unless your network provided you with the promotional leaflet. So nobody was hiding the o2 clause in the t&c's, it is there, because the offer is only open to o2.
The two stories couldn't really be further apart.
I should point out that I do agree that it is stupid that it is just open to o2 customers. Why have the feature if you won't let everyone use it?!