Related
I just got it last month and am going to travel internationally during summer time when the schools are off. Can anyone shed a light? I tried some website, it's all saying you will have to enter the code everytime restarting.
Just bought one from ebay and got a reply:
Hello,
We regret to inform you that we were unable to calculate the Unlock
Code for the IMEI you submitted. Your account has already been refunded for this purchase.
IMEI: xxxxxxxxxxxxxxx
CODE: Not Found
poolfish said:
I just got it last month and am going to travel internationally during summer time when the schools are off. Can anyone shed a light? I tried some website, it's all saying you will have to enter the code everytime restarting.
Click to expand...
Click to collapse
Contact your service provider for unlock. Good conversation helps resolve issue.
Sent from my TITAN X310e using Board Express
i purchase an unlock code from this guy:
http://www.ebay.com/itm/ws/eBayISAPI.dll?ViewItem&item=120916653901&ssPageName=ADME:L:OC:US:3160
worked fine, haven't rebooted my phone yet, but i'm guessing it will be good.
I bought my Samsung sgs2 2nd hand about 14 months ago. It came with the box and everything so seemed legit. I've been using it faultlessly for about 8 months in the UK. I moved to Brazil 6 months ago and it was fine over there also.
Now I've moved back and it's not working, turns out it's been blocked on the UK networks. It happened exactly 1 month ago while I was in Brazil.
Any ideas what's happened? It seems unlikely to me the phone is reported stolen all this time later. I'm wondering if there is anything I can do about it?
It seems a coincidence that i've been away and now it's not working in the UK any more.
If I can't do anything legit to get the blacklist taken off, is there any other way around this? (PM me)
Did you check your imei number on a blacklist to find out.
Where did you get the phone from originally.
My guess would be you've bought it off of someone who's got a 2 year contract and they have stopped paying it,that's how you could get that timeframe.
That's how I would never buy any 2nd hand phone.
And I'm not sure if you are allowed to ask for help in doing shady stuff on here.
Sent from my GT-I9100
I think the best solution would be to talk to your provider about this.
As other people have mentioned, that's an issue you need to take up with your provider. There is nothing anyone here can suggest to fix this.
Speak to your provider. Thread locked
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Andrewbud said:
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Click to expand...
Click to collapse
patidarmonu said:
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Click to expand...
Click to collapse
Dec 1 2015. Sorry forgot what year it is.
same runaround as you...
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
I got the EXACT runaround as you from both google and Huawei. the only problem is that I did purchased through the google store and they were going to issue a replacement but went they realized I'm not from the US they sent me back to Huawei... stuck with an expensive paper weight!
Any updates - did they replace your phone?
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
Hello - just curious if they replaced your phone yet?
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
darkriff said:
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
Click to expand...
Click to collapse
I've been trying but my bootloader is locked and I've tired heating it so that if boots at least once I can turn on Developer options and eventually the OEM unlock settings but I can't, so I'm stuck with the bootloop. Someone suggested calling the credit card company to see if they offer an automatic extended warranty on purchases and it looks like mine does (Discover Card in the US). Just called it in and I'll see if they'll replace, it since I'm past the 12 month warranty,
Hello,
I have a problem with the band/network of the k10000 PRO.
So I want to reinstall the ROM (official of Oukitel).
I have installed the driver MTK for windows, FlashTool v5.1724 (I have tried with older version too).
I have downloaded the Oukitel K10000 PRO official ROM.
When I click on upload I have an error STATUS_SEC_DL_FORBIDDEN (0xC0020003) with DA_PL.bin
and STATUS_BROM_CMD_SEND_DA_FAIL (0xC0060003) with MTK AllInOne
I have test with VOL+ pushed but nothing.
Any Idea ?
I am on Windows 7 64 bits.
Thanks
It's good now.
Just NOT check preloder and upload normaly.
But always, I have my network problem (band problem). The phone work only on the 1800 Mhz frequency. Very few time I have network. Only in big city...
I have a crash of com.android.phone when I try to change the band for the MTK processor.
When I type * # * # 4636 # * # * it's work. I can change network but modifications disapear when I come back in the Menu .
If I clic on Phone Information (normal menu to select EURO band) it crash (com.Android.com).
In the youtube videos, this is the menu where they correct the problem.
I think the best way to resolve the problem and know if it's material (physical) or software it's to try the Rom Stock of nougat. But I want to keep the Oukitel ROM.
I know there is one user have exactly the same problem (com.android.phone crash at the the menu).
I have try to disable the automatic time but nothing.
Very disapointed of this new phone.
++
I have same problem. I dont know what can I do, because Oukital official not answer to my email.
No signal
mimilanko said:
I have same problem. I dont know what can I do, because Oukital official not answer to my email.
No signal
Click to expand...
Click to collapse
Yes, I have sent a 5th mail today (in china language).
I have found a lot of video of the problem :
https://youtu.be/oILwk2yzsQc / https://youtu.be/FuqaQc4Yt38
https://youtu.be/bvR9W-7M8CI
https://youtu.be/VCY-Ipp19lo
https://youtu.be/Mdfe37-AU8k
https://youtu.be/uD73iyvTBBQ
I hope they will sent an update quickly....
I received my Oukitel K10000 Pro yesterday and noticed quite soon that the cellular reception is quite bad. It doesn't want to work inside the house at all. Never had reception issues with my previous (actually still current...) LG Nexus 4. I can make phone calls from the balcony but that's about it. Marginally better reception there?
Also the phone makes weird chirping sound during phone calls ~0.5s in the 2-3kHz range, one chirp every 2 minutes?
During the phone call I noticed that If I moved inside where the reception was bad, I could still hear the other person speaking but I was muted. Not familiar enough with GSM technology to say if that's even possible/reasonable
Made comparison of the received signal strength value and both phones show up at
-87...-97dBm asu ~10
UPDATE:
- I haven't touched the Android image at all so its the stock one.
Hello,
Very strange (for the problem of listen someone else). I think it is just a temporally problem. I had this problem occasionnaly but not since some years....
It is very difficult to find someone who have an k10000 pro who works correctly...
Regards.
hello..i have the same problem in greece too......the phone is really amazing......the only thing is the signal reception....when i am in the city is full....when i go outside is nothing....bands are missing from the software or the antena of the phone is problematic ? i see that this is a problem to many of us in europe....people from france,slovenia,albania,slovakia,finland all have the same problem......oukitel should make an update to the firmware adding new bands and then if still dosent work then it will be the faules antena.....but first we have to se if this is a band missing problem.........its a pitty for this amazing phone ......
UPDATE:
I just got my K10000 Pro back from warranty repair. My retailer contacted Oukitel and they suspected it could be a bad antenna cable (they had some bad batch?). So that's what they changed for me and the issue went away. Really happy for my phone now \o/
Hello,
Who is tour reseller ?
Thanks
I bought my Oukitel from e-ville.
PS.
I'd have added a link but the forum didn't allow.
"To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!"
OK thanks. Me on Gearbest. The phone as returned but no news actually.
waiting for new antenna..lets see....
Same issue, opened up the phone. The antenna cable was broken. Sending it back for repair is not an option since it costs way too much. bought from tinydeal lets see how they react to it. Need to find the antenna cable. Could not find it locally.
Made a video when i was opening the phone
If you wanna look at it search for in youtube
Oukitel K10000 pro Signal Issue !! found the problem
Cannot post link i am a new user
Hello,
After 3 weeks in silence, Oukitel send me a message to me with Facebook. It confirm I have a problem of antenna. So now, the problem is known for them.
They want to send me the antenna (free) but I have return the phone to gearbest and I was refunded.
So, it's too late for me.
May be the max or an other brand now...
++
Anakins14 said:
Hello,
After 3 weeks in silence, Oukitel send me a message to me with Facebook. It confirm I have a problem of antenna. So now, the problem is known for them.
They want to send me the antenna (free) but I have return the phone to gearbest and I was refunded.
So, it's too late for me.
May be the max or an other brand now...
++
Click to expand...
Click to collapse
you are lucky to be able to get a refund, i checked with the shipment from my country it is almost half the price of the phone. My money is at waste. If anyone looking for a phone with antenna issue and can bear the shipping costs i will gladly mail them.
For send it to Asia (From France), it cost 36 euros. Paypal as refunded me 30 (the max). So it cost at the final, 6 euros for me.
If you paid with paypal, you can ask them 30 euros for the shippement.
Regards.
Same problem here too.
I upgraded to Pro version but it still won't let me do full screen on the TV. It says I need to upgrade. They've already hit my bank for the upgrade fee.
Can someone direct me to some sort of contact info for customer service help? Thanks much.
M$