This has started to happen recently. I am with AT&T Wireless in Brooklyn, NY. The phone used to carry the signal around almost the whole day and never lose it, but these days if I leave it alone for a while and come back it may say "no service" or "searching..." . If I do a soft reset it may find the signal, or if I turn wireless off and then on (which doesn't always respond, by the way -- on my phone it's called "Turn on Flight Mode". Is that what it's supposed to be called?)
I got this phone two months ago and I am extremely thrilled with it. It's a phone, pocket pc and (video!) camera in one. Sometimes it can achieve great clarity on conversations.
I wish someone can help me out though with some advice or information on upgrading the phone. I have the following questions:
1) What GSM frequencies does this phone use? Can I make it work with AT&T's 850 band? Is anyone familiar with making this phone work better with AT&T wireless?
2) What are some of the icons I see on the top, such as the G in a square? On my old phone that used to mean GPRS connection (i.e. internet/wap). I don't know how to control these things. To turn wireless off, I click a link that says "Turn on flight mode."
3) Finally, what can I do to stop losing the signal?? I tried putting manual selection of the AT&T Wireless network on, and it didn't improve things -- the phone still lost the connection. Once it had the connection thoguh, it didn't drop it -- I don't know why the connection gets lost.
Thanks a bunch for any advice and info,
Greg
Egreg,
I have similar problems. My provider uses GSM 1900 & 850.
1) It uses GSM 900/1800/1900. Unfortunately doesn't have an 850 radio; which is really bad, they should have made it a Quad Band for the price we pay for it. GSM 1900 is really terrible in buildings etc.
2) G Means the radio has negotiated GPRS availability.
3) I've gotten better results with signal locking on by following this thread:
http://forum.xda-developers.com/viewtopic.php?t=7619&highlight=signal
Download the application and set it to "Search GPRS on start GPRS connection". That way it doesn't have to negotiate for GPRS unless you actually want to use it (helps to establish signal lock much better as there is less protocol overhead).
Also now, I'm using Radio Version 1.06 & 1.08 as they seem to reconnect much better than 1.14.
Hope this helps.. Mine is performing much better now, not perfect, but not as annoying.
Thanks. I'll download the GPRS tweak program. Will that alone help the situation a bit? All I need is the voice capability, I won't use GPRS, only the GSM voice -- for internet browsing I may get a WiFi SDIO card from SanDisk.
I thought that changing to some other Radio software would help, but I heard on this site that changing the OS is risky. Can you tell me what I could do to get some a better connection, perhaps guide me through installing a correct version of Radio?
I haven't had this phone for very long, so I'm unsure if I should attempt to upgrade/downgrade.
-Greg
Greg,
I think the tweak program will help things a bit.. As I mentioned I am able to get signal seemingly quicker when I have it set...
I was pretty paranoid about OS upgrades, but I've gone through about 4 versions so far. This week is the first time I ventured out to use a different radio version than what comes with the upgrade.
Try the tweak and see how things go for a while, and then make your decision to upgrade your ROM...
Related
Hello all
I was just wondering.. I noticed shortly after I bought the Hermes that I did not receive calls when the Hermes had a HSDPA connection. Collegues were complaining they got my voicemail while I was in the car.
It turned out that TomTom Navigator used HSDPA to retrieve traffic information and as soon as it was on HSDPA, people who called me, got my voicemail instead of me and my phone never rang . When I reduce it to 3G I didn't have any problems. I never used HSDPA again and always disabled it in newer roms.
Now, I assumed it was a firmware-issue but I never persued it any further. I tried several Radio roms but I experienced it with every single version. I forgot about it but I recently remembered it and I got the idea of asking all of you if you also experience this problem or is this something that is going wrong with either my Hermes or my provider?
Thanks for your comments!
I'm just throwing my ten cents in:
I've had similar problems with my Hermes: I'll be on a call, then the call will go silent (even though my screen says "Connected")...then, about 5 seconds later, the call ends. Most of the time, when I've thought about checking, it appears that it's happening when my phone is either trying to get a data connection, or has one active. However, it can happen when my phone has the "3G" data connection speed symbol; it doesn't appear to be limited to HSPDA for me.
I'm not sure if it's a problem with the ROM or the radio...There is a newer radio version, but I've heard that the one I have (1.48.00.10) is the best one, functionally. I'm wondering if it's the ROM I'm having issues with, but I REALLY hate the idea of flashing a new ROM.
If I get a solid answer, I'll let you know more, but it's something of a mystery to me, too right now.
The problem that you are facing has nothing to do with the radio firmware in your phone but instead caused by the Operator's network. It is known that certain versions of the HSDPA (early versions) implementations does have limitations where if you are on HSDPA, calls cannot come in.
This limitations should have been resolved in the new HSDPA implementation which is a mere software upgrade in the basestations.
Hope that this shed some light on your problems.
wiltonlee said:
The problem that you are facing has nothing to do with the radio firmware in your phone but instead caused by the Operator's network. It is known that certain versions of the HSDPA (early versions) implementations does have limitations where if you are on HSDPA, calls cannot come in.
This limitations should have been resolved in the new HSDPA implementation which is a mere software upgrade in the basestations.
Click to expand...
Click to collapse
So, basically, what you're saying is that my provider is running old software in their basestations
Can you define "old"? Are we talking about weeks, months, years? My provider claims to have a top-of-the-pops network but if what you're saying is the case with them, they are not living up to their contract. I pay about 75 Euros (about 110 dollars) a month for degraded functionality. If that is true, I will file a complaint, ofcourse.
Hello,
Hoping to get some advice here. Currently on Sogarth Base Vanilla Rom running radio 1.58 on Rogers with the new 6GB data plan. Couldn't get the 3g and H to show up until I configured the Band settings to Auto (another tip i got from these forums). This changes the provider name to "ROGERS UMTS". At this point, I could get 3g + H downloads, although it still felt a bit slow. Unfortunately, my 7500 will no longer hold any cell calls. All outgoing fails, and incoming only lasts 1-2 minutes. These are tests throughout the city(GTA).
Wife's phone (Tytn II) is working great at 3G + H using stock rom.
The only way I can get good cell reception again is if I manually tune the Band settings to GSM & GSM (1900+850)+UMTS(1900+850). Of course, I can never get any type of speed over Edge. The provider name changes to just ROGERS, which is the same provider name that the Tytn II gets.
Anyone have any words of advice or tips that I can try? Rogers won't help because it's an unsupported phone. Data reception is not an issue because the Tytn II gets full 3G/H. I'm hoping to finally unleash the power of this phone.
I'm wondering if it makes sense to downgrade to 1.57. I never tried this version with the data plan, because I only just recently got it. Hoping some people may have some telling experiences.
Thanks in advance,
achok.
Just as an update, reflashed to 1.57 radio with no improvement.
any other athena + rogers users here?
did you try the 3G hack?
download the nice utility from this forum
it was called something super mobile hack
it lets you customize sooooo much stuff of the phone inside and out
after i enabled it, mine always gets the best stuff 3G and HDPDA speed
which was awesome
if i didn't enable it, it was always on EDGE, and very few times on 3G
HOWEVER!!!!!!
i think i know why HTC did not turn that on by default
because whenever i keep 3G & HDPDA on all the time
it drains battery real fast
is worse than using WI FI all day long
so what i do now, is to keep it on EDGE for the automated downloads from programs Weather, TomTom, Stock, push email, etc
but when i SURF THE WEB, i enable 3G, and ZOOM ZOOM ZOOM like the commercial
is a quick ON OFF thing in the COMM Manager.
and when i'm done looking up stuff on the WEB, i turn it back to EDGE mode
to save battery
Don't know why you need to turn it off, I keep H on all the time and at the end of a low-useage day I'm still in the mid-80's on my battery. Yes, if I start surfing heavily the battery goes down much faster, but not from background push/pulls.
i do surf browse de web quite a bit
lots of download, some uploads
streaming videos
and i use VNC and remote deskop quite a lot for work / home stuff, meanwhile on the road.
this phone is the best thing every.
now i can literally work from any where, and people will still think i'm in the office
as long as i have good signal that is
Best thing with the Advantage is...... OUR BATTERY LAST SOOOOO LONNNNNNNNNG compare to a LAPTOP of any size, doing the same thing
Thanks for the replies and suggestion. I'll try the 3G hack and report back.
Anyway you can report which Radio ROM you are using? I'm still believing that certain Radio ROM's are better suited for the Rogers/Fido 3G network....
...or is the Rogers/3G network just than inconsistent?
Regards,
achok.
as you can see in my siggie it's the X7510 which means it has the stock 1.58 Radio that everyone is upgrading to with the Modded ROMs
and the other thing is, im on FIDO, not Rogers.
but LOL as if that matters anymore, they are both the same company now.
just one has better billing, and Cutomer Service, than the Get Lost actitude from Rogers CS people, and always screwed up and over billed invoices every month....
Folks, just as an update:
I recently upgraded to Michy 4.0 1.2 spl (16mb version) (fantastic ROM by the way...) and stayed with Radio 1.57.
So far all looks to be good, but still need to test over the next few days.
Hopefully, this is a sign that things are finally starting to work the way it's supposed to.
Regards,
Achok
I just upgraded to AP 4.0 Platinum..Everything works fine ( I think ) except when I go to m.youtube.com to watch videos, and streaming media starts, It says "Failed to find network."
Please help!!!
Coz this is the very reason why I upgraded the rom..thinking it would solve the problem..
I'm with Rogers..
I already installed the latest FP7 plugin thingy..
HELP ME!!!!
i cant get my 3G or my HSDPA to work at all. Im using The HTC TOUCH PRO, which i imported on the ROGERS network. Ive been reading these forums and i have no clue as to what radios and rom versions are nor how to even tell what im using. WHOSE THE GENIOUS HERE...HELP ME.. This phones wack unless i get the best out of it...
Htc touch pro
if anyone can email me directly also that would be cool...
[email protected]
Hi everyone,
I'm just wondering if anyone has had experience with the H icon not showing constantly on the recent 6.5.1 builds. I still get it when downloading, so HSDPA is still working, but it no longer shows up constantly. Seems a lot like on my old Hermes, which only supported HSDPA (but not HSUPA). It may be that there are some issues at my carrier, but I just wanted to confirm that noone else has seen this before I contact them...
I'm currently using Timolol's 81 build, was on the 71 for the last few weeks, had no issues before that, though I think I had a brief period back at the start of using 71 where it was working fine...
caeci11ius said:
Hi everyone,
I'm just wondering if anyone has had experience with the H icon not showing constantly on the recent 6.5.1 builds. I still get it when downloading, so HSDPA is still working, but it no longer shows up constantly. Seems a lot like on my old Hermes, which only supported HSDPA (but not HSUPA). It may be that there are some issues at my carrier, but I just wanted to confirm that noone else has seen this before I contact them...
I'm currently using Timolol's 81 build, was on the 71 for the last few weeks, had no issues before that, though I think I had a brief period back at the start of using 71 where it was working fine...
Click to expand...
Click to collapse
T-Mobile Netherlands?
TPG (Optus) Australia ;-).
Using Radio 1.14.25.05 and 1.14.25.35 (the only two that work reliably with GPS)...
do you have touch pro config or advanced config type tools installed? They can do a registry tweak that can close data connections after X minutes of inactivity. On mine with this option set (to 1 minute) i will get the H icon with signal strength (as opposed to the other H icon on the left which is always there) when a connection occurs and it downloads something, then 1 minute later it goes back to the antenna icon with signal strength (and you can see in HTC COnnection Manager that Data Connection has now been switched off).
Perhaps you have this setting/option set now? In general leaving the data connection on all the time cant be as good for battery etc, especially when the connection is re-established whenever something like activesync or your browser requests it anyway
Thanks for a good suggestion, however, sadly this is not my issue. I am still maintaining connections (on 3g) when not downloading. I did wonder if perhaps MS had tweaked the power management in new builds to drop back connection speed when not in use (Symbian does this, though it drops back all the way to GPRS) but don't think this is the case. Is there any way other than via the icon being constantly H to know HSUPA is working?
In relation to battery and the auto disconnect tweak, I used to use this but sadly it breaks simultaneous voice and data, which makes it a no-go for me (nothing worse than downloading a file and having it bomb out due to an incoming call).
I'm on ATT, and lately the only thing that's happened is H has been showing up more. I use the .25.35 radio and the newest NRG ROM and it works excellent. Hope this helps.
I believe that AT&T have recently increased their coverage significantly for HSDPA in the States...
We've had it over here in Australia over quite a large area of the country for some time now, and it was certainly working well for me before. I've just called the network, but they don't have any information about faults. I'm currently trying to deprovision and reprovision my data service, and hope that will help (I wonder if it's something to do with me at one point using unmatched RILPhone DLL and radio...if that did something funny on the network perhaps they switched something off for my phone. After I tried that, I put it to radio 1.14.25.35 (+matched RIL), which worked fine on H again, but a bit later I changed to 1.14.25.05 (+matched RIL) as I get better battery life with that one...no luck on that, but since then changing back to 1.14.25.35 (+matched RIL) doesn't bring the magic H back either :-( )...
OK, just flashed back to stock to see if that helped, and no luck. So it's not the new ROMs, and it's not anything on my phone. I guess the phone company has either detected me doing screwy things with my radio and switched off my HSUPA for some reason, or more likely, have screwed something up or switched it off in my city for some reason.
All i've got to say about that is BUGGER!
Back to my nice new 23081 w/1.14.25.05 radio then...
Hi caeci11ius,
I'm on virginmobile(Optus) as well. I noticed the same behavior with various new WM 6.5 roms (I'm on latest Exquisite now), but an old EnergyROM build I had which used WM 6.5 21016 build was on H almost all the time.
I think Windows Mobile by default automatically drops down to 3G access from HSDPA to save on battery-life when the device is not utilizing high amount of mobile internet. I noticed I can easily get back on HSDPA (even for just a few seconds) if I do something like browse the internet or even just update the weather and I can also sustain HSDPA with problems.
I think what you are experiencing is a feature. I haven't noticed any problem with the behavior, in fact I think it works better for me, it uses less battery.
Steve
Wondering if you can help me.
In my office my colleuge and I have an hd2 on UK o2 pay monthly. Untill about a month a go we were getting HSPDA internet access. Now we are only getting EDGE. I contacted o2 and they stated that the area is a very high coverage area and we should be getting HSPDA.
What makes matters more interesting is two other colleuges in my department in the same building, one has an iphone 3 and the other has an iphone 4, both guys are on uk 02 pay monthly and are getting full 3g access. I am getting 3g and hspda in other areas.
Does anybody know why we are getting edge instead of at least 3g?
thanks.
I had a very simillar issue, so perhaps the solution I found will work for you. A co-worker of mine bought an HD2 (immediately after seeing mine). In many areas at work the reception was terrible. I also noticed that at home, when I first had the phone I got 3G often, but after a few weeks I was suddenly stuck on the EDGE network (If I got any reception at all). Since messing around with the Android port I was forced to flash a new Radio ROM and it seems that was my problem all along. At home I now get constant full bars HSPDA. At work I get reception in places that I never did before. My coworker (still using stock radio) is having the same reception issues I used to have.
So my advice is try a few different radios and see if that helps.
Faelok said:
I had a very simillar issue, so perhaps the solution I found will work for you. A co-worker of mine bought an HD2 (immediately after seeing mine). In many areas at work the reception was terrible. I also noticed that at home, when I first had the phone I got 3G often, but after a few weeks I was suddenly stuck on the EDGE network (If I got any reception at all). Since messing around with the Android port I was forced to flash a new Radio ROM and it seems that was my problem all along. At home I now get constant full bars HSPDA. At work I get reception in places that I never did before. My coworker (still using stock radio) is having the same reception issues I used to have.
So my advice is try a few different radios and see if that helps.
Click to expand...
Click to collapse
Yea we did try that the other night thinking it might be a radio issue we went from 2.5 up to 2.12. What rom / radio did you use if you dont mind me asking?
Does anybody else have any ideas? This is happening with two ok uk hd2's in the office! My colleuge and I have tried multiple rom and radio upgrades but nothing is working but my other colleuge on iphone can get 3g sitting beside me
ive had this issue too, never knew how to fix it :/
AGHHHHHHHHHHHH Going to call o2 tomorrow and tell them I want to swap for a new phone, I am not getting the service I should be!!!
Ive tried just about everything I can think of. Ive tried updating the ROM, Radio, rilphone.dll - also tried going back to stock rom, yet my colleuge sits on his iphone right beside me on 3g its madness!
have you tryed puting your phone into flight mode then .ack on again let thephone pick the strongest hsdpa mast signal up. welcome to tbd way o2 works lol we get it all the time in york and leeds
That is a very interesting idea. I will try and report back thanks man!
I am really getting no ware with this. Phoned O2 and they tested phone in my network said that I should be ok I should have full hspda access, my colleuge is sitting on iphone with ull 3g and has a o2 dongle which has hspda access. I am getting fulll signal strength, changed the sim card and tried multiple radio and dll file combos and this is driving me nuts. Any help would be appreciated.
I have been doing some further testing and found something interesting. When I am at home and can connect to HSPDA. I went into the base band and changed it to WMCDA got full access. I then changed it to GSM band and got Edge. I then went into work to test it and tried to force it to WMDCDA but it wouldn't even connect at all no coverage.
I tried it back on GSM and full coverage but only edge support. Any ideas?
I recently received my t8697 mozart purchased online, and happily tore my rogers sim from my blackberry and put it in. Configured everything, it all looked ok, it detects the 3g network, but for some reason if the connection meter in the corner says "3G", it cannot connect to the network, any data related activities stop, error messages pop up etc.
However, it occasionally ramps up to an "H" and everything flies! it seems to be if i'm using something like the web browser (where i'm assuming it has a couple of retry attempts), it automatically pushes it up to HSDPA after a minute or so, and as long as i continue to use data it will stay that way. if i stop, it falls back down to 3g, and i can't do anything. if i'm in the market place or an app where it may not retry, once it detects no data it just errors out and it never gets to HSDPA.
i've tried doing a hardware reset, configuring via the HTC connection setup app, but same issue. Any ideas? is this a hardware issue because it's switching between 850 and 2100 (not supported)? is it something i can call rogers about, or something i can configure on the phone?
i see my 7 Mozart switch to 3G when i'm in an area that doesn't have HSPA access, but i never have trouble connecting to the at&t network. mine has worked flawlessly from day on on the 850 mhZ band. don't know that this helps you. might be time to try another SIM card as well... good luck!
i picked up a new SIM from rogers today and same issues, is there a way to force 850mhz only? maybe it's just a radio issue, i'm wondering if one of the other roms with a newer radio revision might help, or if it's actually a hardware thing. it's pretty frustrating, my EDGE speeds are actually faster, at least it loads consistently.
download the htc connection wizard from marketplace and run the rogers setup, it sounds like your APN is not set. I had the same problem when I first got mine.
spoold_r said:
download the htc connection wizard from marketplace and run the rogers setup, it sounds like your APN is not set. I had the same problem when I first got mine.
Click to expand...
Click to collapse
that definitely helped, when i did a hard reset, before i could download anything i had to disable 3g, download it on EDGE, and then run it before i could do anything :S. it's a lot better, still a bit off and i get random no data coverage, but i think maybe i'm just in a low 850 signal area. the bars seem to drop significantly as soon as i pick it up.
The telstra model in general seems to be really flaky, flickering images, random reboots and crashes. do all of the roms support all frequencies? ie. installing an asia/europe rom where it's all 900/2100 then disable my 850mhz access because the radio's not configured to support it?