I upgraded Qtek2020 to WIN 2005 (ROM 1.50f) and everything worked fine.
Then I downgraded to version 2.20. Installation went normal, but after the installation and hard reset, the Qutek didn't run, but just writes the next text:
Device authentication failure. Please contact the product manufacturer. For reference, please provide your device ID.
3065782000381951 38000050bf3f5173
When I reset it, it stil writes that the operating system is still 1.50f.
I tried with another qutek to downgrade, but the the computer doesn't recognize my Qutek.
Can somebody help me with this, how should I solve this problem.
I also tried with next procedure:
1 Power Button
2 Record Button
3 Camera Button
4 Soft-reset Button with Stylus
etc. etc.
PC becomes aware of Qutek, but the installation doesn't work.
Is there any possibility to perform hard hard reset, so that it would be withouth any operating system. That it would be completly clean.
A major problem has developed with my qtek. All the programs have disappeared. When I press start I am greeted with a completely blank page.
All the shortcuts on the mian screen are invalid and I can't run anything.
The phone is still funtional and I can access my contacts and calendar information but I can't sync it because it looks as though activesync is missing.
I have tried a soft reset (battery out) but the problem persists
I even tried a hard reset using the power on soft key method but this didn't actually go into the hard reset screen. It looks as though the rom is corrupt - has anyone had an experience of this?
I am now getting device low on memory messages all the time but can't even attempt to remove anything as I can't access any programs - please help!!
Please read the other thread where you asked what buttons the softkeys were.
Hardresetting will probably work, or installing the latest rom from your distributer might also work, but try the hardreset first.
That is what I thought - altough hard reset does not work and all the programs are missing including activesync so I can't put a new rom on it either!
Ok this has happened twice now - i reset my phone and it hangs on the windows mobile splash screen. I have tried taking out memory card and still no response causing me to hard reset.
i havent got any additional apps installed but i have soft reset a few times without problems.
im going to reflash today but can anyone tell me if they have also had this problem?
Cheers
This week I stalled an app which totally ****ed up my HD2. I don't remember the name of the app, but installing it resulted in the following:
-Whenever I press the home hardbutton my navipanel starts up and it is very hard to turn it off.
-Whenever I open an sms or email the screen automatically tilts to the landscape mode and doesn't tilt back.
-Whenever I open opera browser the screen automatically tilts to the landscape mode and doesn't tilt back.
-Start softbutton not working.
This is all quite annoying so I did a reset to factory settings. However this didn't solve the problem, so I am assuming that dreadfull app I installed did an override on the factory settings.
So the next thing I tried was installing the latest rom from the htc website, which should have been an easy thing. However it failed midway. Now the issue is that my computer doesn't not recognize my HD2 anymore when I connect it with the cable.
So the question is? What do I do now? I was hoping anyone could help me with this problem. Before when I was a student I had plenty of time to search the net/forums for a solution, but now I am working full time and I already spend most of my weekend trying to solve this issue. So please anyone help me out
whopper said:
This week I stalled an app which totally ****ed up my HD2. I don't remember the name of the app, but installing it resulted in the following:
-Whenever I press the home hardbutton my navipanel starts up and it is very hard to turn it off.
-Whenever I open an sms or email the screen automatically tilts to the landscape mode and doesn't tilt back.
-Whenever I open opera browser the screen automatically tilts to the landscape mode and doesn't tilt back.
This is all quite annoying so I did a reset to factory settings. However this didn't solve the problem, so I am assuming that dreadfull app I installed did an override on the factory settings.
So the next thing I tried was installing the latest rom from the htc website, which should have been an easy thing. However it failed midway. Now the issue is that my computer doesn't not recognize my HD2 anymore when I connect it with the cable.
So the question is? What do I do now? I was hoping anyone could help me with this problem. Before when I was a student I had plenty of time to search the net/forums for a solution, but now I am working full time and I already spend most of my weekend trying to solve this issue. So please anyone help me out
Click to expand...
Click to collapse
i have to leave for work in 5 minutes so i won't be able to follow this up...but..
when you say factory reset, did everything else go back to what it was as you bought it?
1- can you get to bootloader (when booting up phone hold the "down volume"-- i think it is down, may be up. try it.)
2- if so you are good.
3- in bootloader flash hspl
4- flash new rom
I performed the factory reset multiple times and by 2 methods.
-setting->return to factory settings
-turning off the device-> press down the volume up/down buttons and press cancel call button
All settings were turned back to the original settings however the 2 problems (1: tilting screens and 2: unable to detect device on computer) did not disappear.
I tried to do what jsmccabe78 said, but my device just booted up like normal. No bootloader screen or anything.
I have anyone else has an idea.
Make a backup of your contact list.
And make a Hard reset!
In difficult situations, you can maybe use/do a "Task 29"
using the second option I described is a hard reset
try reflashing a stock ROM.
whopper said:
I performed the factory reset multiple times and by 2 methods.
-setting->return to factory settings
-turning off the device-> press down the volume up/down buttons and press cancel call button
All settings were turned back to the original settings however the 2 problems (1: tilting screens and 2: unable to detect device on computer) did not disappear.
I tried to do what jsmccabe78 said, but my device just booted up like normal. No bootloader screen or anything.
I have anyone else has an idea.
Click to expand...
Click to collapse
now what do you see when you boot your phone? have you tried deleting the settings for your phone on your computer for wmdc/activsync? 0have you tried uninstalling wmdc and reinstalling? try those first.
now, if your computer still does not recognize your phone your next option is to load another rom - whether it is a newer official rom or a customized one (your choice.) if you cannot connect your phone you will need to do this with bootloader.
if you can boot your phone, you can get into bootloader.
to get to bootloader:
turn phone off.
hold "volume down" button key.
turn phone on.
this will get you to bootloader. if this doesn't work, i am out of ideas. you need a new rom and you can flash from an storage card, but you need to have hspl first.
let me know.
now you can 1- flash hspl and 2- flash new rom
Sorry for the late response jsmccabe78. Thank you for your response. I got my phone into bootloader mode which enabled me to make a link to my computer. I ran the stock rom that I downloaded from the htc website and it installed succesfully.
Unfortunately this did not solve the problems I described in the OP.
-Whenever I press the home hardbutton my navipanel starts up and it is very hard to turn it off.
-Whenever I open an sms or email the screen automatically tilts to the landscape mode and doesn't tilt back.
-Whenever I open opera browser the screen automatically tilts to the landscape mode and doesn't tilt back.
-Start softbutton not working.
Click to expand...
Click to collapse
Also my computer still doesn't not recognize my HD2 outside of bootloader mode. Reinstalling WMDC did not solve this issue.
I am still thinking these issues are software related and not hardware related. But reinstalling the stockrom should have fixed the issues if it was software related shoud it not?
So 2 questions remain;
1) How do I fix the issues in the OP
2) How do I get my computer to recognize my HD2 outside of bootloader
I hope anyone can help me solve this mystery.
Try it with no sd card in and see if you still have the problems? If you do :Take out your sd card and put it into your pc with card adaptor. Then delete the application data folder on your sd card. If that doesn't work make a back up of whatever stuff is on your sd card and then re-format it, then and copy back your apps and stuff. If you had a rough idea of what it was you installed try and leave that out when you copy your files back to sd. If you didnt have much on your sd card i would suggest to just wipe it totally and start again. Hopefully this should sort it, if not im out of ideas. Hope this helps if not soz but thought id try
I formatted my SD card, used the return-to-factory-settings function again and still the same issues. No connection to my computer and all the above issues... getting a bit desperate here...
Does anyone have an idea what could be the problem here?
Hi,
I have been using my HD2 (upgraded from a Touch Cruise - which btw is for sale) for about a month. I did a couple of updates from the HTC site, and noticed that my camera wont start - just noticed that today - since I dont use that much.
It gives me an error "Unable to switch to preview mode. failed to set up the camera device"
Would really appreciate any help on this..
Try restart your device, if error still occour, hard reset or repair.
I did try soft reset a couple of times - no luck. Will try a hard reset later today as I need to backup my data
Hard Reset did the job... Back to enjoying the HD2