Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND ***** OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......
what if that leads to a corporate take over of xda-devs? then we'd all be lost.
hdbueller said:
Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND ***** OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......
Click to expand...
Click to collapse
Evil idea u got there
hdbueller said:
Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND ***** OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......
Click to expand...
Click to collapse
hell yeah thats what we do to sony u know where it gets us 1 hour on hold with an idiot who cant even a noob question
good idea i dont think htc would care the carriers would just say check htc web site for the lattest uodate
T o r r e n t s must be made wft guys put it up there
I do try my best......
Inphyy said:
Evil idea u got there
Click to expand...
Click to collapse
hdbueller said:
Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND ***** OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......
Click to expand...
Click to collapse
<saracasm> Yeah... great idea. Overload the carrier with B.S. support issues. Complaints rise. Carriers hire more customer service reps to handle the ridiculous call volume caused by ridiculous inquiries. Rates for plans and devices go up to cover the cost of the increased number of reps. Yeah.... great idea. </sarcasm>
Sorry, but you're way off. If your idea isn't just tongue in cheek to poke fun at the situation, then you really haven't thought this through at all.
i can provide all of you with a ftp server you guys can use but you'll have to manage the ftp site all by yourselves, that is, the directories, content and all will be up to you
also i won't be responsible if you take hours to upload a file and somebody else takes a few secs to delete it
if anybody's interested, pls email me at [email protected] and cc to [email protected]
any webserver or ftp server provided will be sponsored by forumics.com
i actually had the idea of complaining to my carrier about not providing all the roms whether new or old for my phone... I mean, what if the new roms doesnt work well on my phone and now i dont have the old one to fall back on after all, i do own the license to that software and would like it readily available...
<sarcasm> I'm sorry.....and what was YOUR plan again???
How many call centers have you operated?
You obviously do not understand how a call center operates! There are quotas to meet as well as call monitoring and time-on-call logs. When the t-o-c times rise,there is hell to pay! If the reasons for the delays are similar, it is noted by the c/s rep AND the call center management.
Hope this sheds even a little light on your concerns...LOL
Later.........
djaladin said:
<saracasm> Yeah... great idea. Overload the carrier with B.S. support issues. Complaints rise. Carriers hire more customer service reps to handle the ridiculous call volume caused by ridiculous inquiries. Rates for plans and devices go up to cover the cost of the increased number of reps. Yeah.... great idea. </sarcasm>
Sorry, but you're way off. If your idea isn't just tongue in cheek to poke fun at the situation, then you really haven't thought this through at all.
Click to expand...
Click to collapse
djaladin said:
<saracasm> Yeah... great idea. Overload the carrier with B.S. support issues. Complaints rise. Carriers hire more customer service reps to handle the ridiculous call volume caused by ridiculous inquiries. Rates for plans and devices go up to cover the cost of the increased number of reps. Yeah.... great idea. </sarcasm>
Sorry, but you're way off. If your idea isn't just tongue in cheek to poke fun at the situation, then you really haven't thought this through at all.
Click to expand...
Click to collapse
hdbueller idea sounds good. The carrier's rating will go down and they will have to make changes. They cant raise prices unless every other carrier does that too, which wont happen, This plan may start a price war and improve customer service. Like airline price wars, I think it was a good idea.
Thanks. I have personally seen policies get changed by using this method! TOC times are the key here! They monitor them very closely.
Later........
wpbear said:
hdbueller idea sounds good. The carrier's rating will go down and they will have to make changes. They cant raise prices unless every other carrier does that too, which wont happen, This plan may start a price war and improve customer service. Like airline price wars, I think it was a good idea.
Click to expand...
Click to collapse
hdbueller said:
Thanks. I have personally seen policies get changed by using this method!
Click to expand...
Click to collapse
You've never worked for a company like Orange obviously, having worked for them for 6.5 years I know this wouldn't change anything with Orange UK
except hold times would get longer.
Anyway as we are all on so many different carriers the influx of calls probably wouldn't be noticed by each carrier as they may only have 100 extra calls.
LSmith4285 said:
Anyway as we are all on so many different carriers the influx of calls probably wouldn't be noticed by each carrier as they may only have 100 extra calls.
Click to expand...
Click to collapse
That is a good point too.
Related
Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! They DO NOT have the c/s reps to handle that heavy of a load to their system!! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND ***** OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......
For months and months since I got my xv6800, I've been asking vzw reps, tech support morons, and WDTS people when OUR RevA/GPS software update will be released. Every time I ask I get the same response.
"Your handset is not EVDO Rev A upgradable"
"Your handset doesn't have GPS in it"
The HTC website never helped either because under specifications it never said anything about RevA capabilities, so I was forced to bite my tongue and just accept Verizon's stupidity.
Well HTC finally added it to their list of specifications. It's been like that for the Mogul and other Titan variants now for a while and now it's there for the xv6800.
http://www.htc.com/us/product.aspx?id=11150
What's Verizon gonna say now when I whip up that website and ask why the MANUFACTURER would list it as a capability if supposedly "my handset is not EVDO RevA upgradable?"
They'll be forced to look me in the eye and tell me the truth. They're too money hungry and lazy to step it up and get the software update going. They're too busy thinking up their next piece of **** application for Get It Now and developing new ways to screw their customers out of more money.
Granted I've had RevA and GPS working since the leak, but still...it's the principle!
/endrant
please let me know what they say when you call. I would love to hear it.
now, if they would only put something that says to some extent "upgradeable to 128mb ram" (one can hope...)
thanks
Please remember, you are talking to some lowly, near minimum wage customer service employee. Even if he wanted to give you a truthful answer, the truth is, he probably just doesnt know jack s***.
Save the effort and frustration, go with a custom ROM and live a happy life.
gcincotta said:
For months and months since I got my xv6800, I've been asking vzw reps, tech support morons, and WDTS people when OUR RevA/GPS software update will be released. Every time I ask I get the same response.
"Your handset is not EVDO Rev A upgradable"
"Your handset doesn't have GPS in it"
The HTC website never helped either because under specifications it never said anything about RevA capabilities, so I was forced to bite my tongue and just accept Verizon's stupidity.
Well HTC finally added it to their list of specifications. It's been like that for the Mogul and other Titan variants now for a while and now it's there for the xv6800.
http://www.htc.com/us/product.aspx?id=11150
What's Verizon gonna say now when I whip up that website and ask why the MANUFACTURER would list it as a capability if supposedly "my handset is not EVDO RevA upgradable?"
They'll be forced to look me in the eye and tell me the truth. They're too money hungry and lazy to step it up and get the software update going. They're too busy thinking up their next piece of **** application for Get It Now and developing new ways to screw their customers out of more money.
Granted I've had RevA and GPS working since the leak, but still...it's the principle!
/endrant
Click to expand...
Click to collapse
Who gives a ****? We know it's capable and to be perfectly honest, I wouldn't run their bloatware version of WM even if they released an update. Verizon sucks ass, we all know it. So why beat a dead horse?
Who gives a ****? We know it's capable and to be perfectly honest, I wouldn't run their bloatware version of WM even if they released an update. Verizon sucks ass, we all know it. So why beat a dead horse?
Click to expand...
Click to collapse
Ha do you think I would actually run their software update? It's just the mere principle. Don't forget though...if they finally do release an update we may get a new, better radio out of it.
Please remember, you are talking to some lowly, near minimum wage customer service employee. Even if he wanted to give you a truthful answer, the truth is, he probably just doesnt know jack s***.
Click to expand...
Click to collapse
I've spoken with people high up on the food chain before that actually do know a thing or two about this stuff. In fact, one time I spoke with a tier 2 WDTS rep who was intrigued when I informed him that it in fact WAS capable. I stayed on the phone with him as I directed him to these forums while he read all about it. He said it's bs that they're being told to inform customers that it's not capable after reading.
lllboredlll said:
Who gives a ****? We know it's capable and to be perfectly honest, I wouldn't run their bloatware version of WM even if they released an update. Verizon sucks ass, we all know it. So why beat a dead horse?
Click to expand...
Click to collapse
there are some things i want for vz that i can only get from a vz update.
carriers supporting their products is a good thing, whether you run their firmware or not.
dcd1182 said:
there are some things i want for vz that i can only get from a vz update.
carriers supporting their products is a good thing, whether you run their firmware or not.
Click to expand...
Click to collapse
Hence the comment "Verizon sucks ass, we all know it"
My point is why complain about something that is already known and established. I don't see you *****ing about Verizon. You know they suck, you wish they would support their hardware more, but you also know there isn't alot you can do about it. There has been so much put into the Titan community lately and yet people still *****. Sorry I just get tired of all the complaining done in these forums. I just think it's stupid to waste data space and a thread in this site to complain. I think everytime I'm unhappy I'm gonna start a thread just so I can ***** about it. This site is for technical data. Not someone's personal conquest to whine.
lllboredlll said:
H..... This site is for technical data. Not someone's personal conquest to whine.
Click to expand...
Click to collapse
It's funny, you're doing a lot of *****ing and whining in this thread; just leave it alone.
Hence the comment "Verizon sucks ass, we all know it"
My point is why complain about something that is already known and established. I don't see you *****ing about Verizon. You know they suck, you wish they would support their hardware more, but you also know there isn't alot you can do about it. There has been so much put into the Titan community lately and yet people still *****. Sorry I just get tired of all the complaining done in these forums. I just think it's stupid to waste data space and a thread in this site to complain. I think everytime I'm unhappy I'm gonna start a thread just so I can ***** about it. This site is for technical data. Not someone's personal conquest to whine.
Click to expand...
Click to collapse
You really need to learn to get a clue. In no way was my post "*****ing" or "complaining" about Verizon. I was merely pointing out that the times in the past when I was told certain things have come to an end because certain facts have finally been made public. If you can't see that then you need a lot of help my friend.
This site is for "technical data". What exactly is "technical data"? It's people like you that start the flames in these threads, not me. If you knew anything about this stuff you'd know that with carrier software updates comes updated radio roms, pri updates, driver updates, os updates, and more. Do you think these roms and kitchens just popped up out of nowhere? They magically created themselves? No, they came from official carrier releases and were extracted, cleaned, and tweaked. dcd and I have been looking for a solution for people to refresh their pri in case they accidentally let customizations run. A Verizon software update may contain something very useful in the extended rom that could help us develop it. I bet you didn't know that though right?
You've made it clear to everyone that YOU are the one who likes to "*****" and "complain", not me.
gcincotta said:
You really need to learn to get a clue. In no way was my post "*****ing" or "complaining" about Verizon. I was merely pointing out that the times in the past when I was told certain things have come to an end because certain facts have finally been made public. If you can't see that then you need a lot of help my friend.
This site is for "technical data". What exactly is "technical data"? It's people like you that start the flames in these threads, not me. If you knew anything about this stuff you'd know that with carrier software updates comes updated radio roms, pri updates, driver updates, os updates, and more. Do you think these roms and kitchens just popped up out of nowhere? They magically created themselves? No, they came from official carrier releases and were extracted, cleaned, and tweaked. dcd and I have been looking for a solution for people to refresh their pri in case they accidentally let customizations run. A Verizon software update may contain something very useful in the extended rom that could help us develop it. I bet you didn't know that though right?
You've made it clear to everyone that YOU are the one who likes to "*****" and "complain", not me.
Click to expand...
Click to collapse
....epic reply....
RE: Rev A and GPS
Both the HTC site and Verizon say nothing of being GPS capable, yet there are people using GPS right now through avaialbe kitchens.
I love verizon. I have gotten nothing but "great" support from them with all 19 of my phones. (Starting with MotoV265 (5) MotoV710(4) MotoE815 (1) MotoQ (4) Treo700wx (3) and finally my XV6800 (2) all in only 3.5 years)
On a serious note though, the reason that they won't release GPS for it is because they can't regulate its use very well on their system. Their other phones use VZNav on the BREW enabled phones but, as far as I know, our phones don't do BREW.
PS. Can I ***** and complain a little too here?
kyxdadeveloper said:
Both the HTC site and Verizon say nothing of being GPS capable, yet there are people using GPS right now through avaialbe kitchens.
Click to expand...
Click to collapse
There is a great difference between not listing a specification to denying its capability.
Keystone said:
There is a great difference between not listing a specification to denying its capability.
Click to expand...
Click to collapse
i just talked to a verizon tech suport rep, she helped me reset my data after messing it up.
but at the end of the call, i asked "i heard about this rev A thing...is our phone capable of that?" and she looked it up and said yes it is.
she also said she wasnt aware of any plans to do any kind of software update that would enable it, and she said she wouldnt know about it until it was released..
then just for $hits and giggles, i asked, what about gps. can this phone do that? and she said like for what? navigation? i said, yeh, for navigation, for google maps, something like that.
she said since google maps is 3rd party software, she wouldnt be able to tell me for sure if it would work. But i asked is our phone capable of gps?
and she said "yes, it is capable, but its not supported"
i guess that means since they dont have any software that could use it, and since they dont support 3rd part software, the can still say its capable, without actually enabling it on a stock rom.
just my experience about 20 min ago
gbenj said:
i just talked to a verizon tech suport rep, she helped me reset my data after messing it up.
but at the end of the call, i asked "i heard about this rev A thing...is our phone capable of that?" and she looked it up and said yes it is.
she also said she wasnt aware of any plans to do any kind of software update that would enable it, and she said she wouldnt know about it until it was released..
then just for $hits and giggles, i asked, what about gps. can this phone do that? and she said like for what? navigation? i said, yeh, for navigation, for google maps, something like that.
she said since google maps is 3rd party software, she wouldnt be able to tell me for sure if it would work. But i asked is our phone capable of gps?
and she said "yes, it is capable, but its not supported"
i guess that means since they dont have any software that could use it, and since they dont support 3rd part software, the can still say its capable, without actually enabling it on a stock rom.
just my experience about 20 min ago
Click to expand...
Click to collapse
You'd all be smart to switch to Sprint with your xv6800s. I think they'll let you do it. you may have to pay $100 to $200 to get out of your contract with Verizon. It will be worth it once your accounts are set up properly. Sprint has the worst customer service, but at least they are trying to get WM6.1 up. The GPS works great on the Mogul. Your xv6800 hardware is identical to the Mogul. You should be able to Hard SPL, flash a Sprint ROM, and then go in and get you phone set up on Sprint. Check this forum carefully for details and follow instructions carefully.
Spr0ckEt said:
I love verizon. I have gotten nothing but "great" support from them with all 19 of my phones. (Starting with MotoV265 (5) MotoV710(4) MotoE815 (1) MotoQ (4) Treo700wx (3) and finally my XV6800 (2) all in only 3.5 years)
On a serious note though, the reason that they won't release GPS for it is because they can't regulate its use very well on their system. Their other phones use VZNav on the BREW enabled phones but, as far as I know, our phones don't do BREW.
PS. Can I ***** and complain a little too here?
Click to expand...
Click to collapse
I agree with you. started with LG VX6000,8000, 8100, 700w 700wx and now this one XV6800...may some day they will tell me the truth and stop and do the right thing
Switch to sprint? Haha, the development community surrounding this phone is so immense that within hours after any carrier releases ANY update, it is ripped, stripped, and rereleased with unicarrier availability. I am running 3.49 on my xv6800, with radio 3.39, so..
Now, Sero is very, very appealing. $30 a month for unlimited Data is heavenly. I have free data due to some technical complications, but my family share plan with 700 minutes for 3 people costs more than 30 times 3.
Lmfao is it really going to make you feel better to take up the time of a rep that can't magically enable the gps function for you? Custom rom is the way to go, it's easy and you don't have to give anyone a headache in the process.
I swear, some of you are either illiterate, or just choose not to read certain parts.
gcincotta said:
You really need to learn to get a clue. In no way was my post "*****ing" or "complaining" about Verizon. I was merely pointing out that the times in the past when I was told certain things have come to an end because certain facts have finally been made public. If you can't see that then you need a lot of help my friend.
This site is for "technical data". What exactly is "technical data"? It's people like you that start the flames in these threads, not me. If you knew anything about this stuff you'd know that with carrier software updates comes updated radio roms, pri updates, driver updates, os updates, and more. Do you think these roms and kitchens just popped up out of nowhere? They magically created themselves? No, they came from official carrier releases and were extracted, cleaned, and tweaked. dcd and I have been looking for a solution for people to refresh their pri in case they accidentally let customizations run. A Verizon software update may contain something very useful in the extended rom that could help us develop it. I bet you didn't know that though right?
You've made it clear to everyone that YOU are the one who likes to "*****" and "complain", not me.
Click to expand...
Click to collapse
lol.... ya I thought all of the software and drivers just popped out of someone ass My whole point in this ( which you missed totally) is, why start a thread to *****? Either way it really don't matter. Next time I'll keep my personal opinion to myself as I normally do.
The next time you make a thread to ***** maybe you might want to leave out the gay "/endrant" crap. What is a rant, may I ask sir? I'll answer it for you..... It means your *****ing!!!
steb0ne said:
It's funny, you're doing a lot of *****ing and whining in this thread; just leave it alone.
Click to expand...
Click to collapse
lol... I'm sorry about *****ing about him *****ing or whatever he's gonna call it. Next time I'll roll my eyes and continue without commenting.
http://phandroid.com/2010/10/05/skype-for-android-now-available-worldwide/
Edit
that's right, is doesn't work on the Vibrant.
guess what it does not work on vibrant 2.1
amorek13 said:
guess what it does not work on vibrant 2.1
Click to expand...
Click to collapse
It appears that it doesn't work on any galaxy s phone..
Sent from my SGH-T959 using XDA App
It's a POS app
no Video calling
no group calling
They waited this long to release this Garbage?
Fring was doing an excellent job, until Skype shut them down.
UGH SKYPE is a POS company
Galaxy S owners get the shaft ... yet again! Maybe we should just recognize the fact that AT&T/iPhone 4 is the best game in town and quit trying to play catch up.
There is a GPS fix that allows it to work excellent. Get over it.
dcchristopher said:
Well, at least we all now know a little more about the two of you. I don't blame you entirely for your disgraceful behavior. Surely your upbringing had a lot to do with it.
I don't see how what I said was inflammatory but perhaps it was misperceived. Allow me to explain: I paid $500 for this device. I honestly don't even need the phone aspect of it. I just need it to access the internet (email, web, etc), then as a media player, and then occasionally as a GPS device. The calling capabilities are literally icing on the cake. Let's just skip the whole GPS part since that needs no introduction. It simply doesn't work (unless you consider your location jumping around every 10 seconds "working" ... yeah, what fun it is to be hearing erroneous directions from your GPS device). T-mobile's voice and data services have been quite paltry in my experience. Calls drop quite often and that's something many Tmo subscribers complain about, especially near downtown and on a NexusOne. Moreover, data takes FOREVER to connect. I could be getting 4mbps/2mbps one second, then 750k/300k the next, then incessant data connection attempts with no data being transmitted ... until I reboot my phone. WTF??? A month ago I was driving from Dallas to San Antonio and got nothing but Edge the whole way down ... all along an interstate highway (albeit one of the worst I've ever seen) ... the phone was even occasionally switching to "G" and it took me forever to remember what that stood for ... GPRS!!! I haven't seen that since the 90s.
If you guys think it is acceptable to get ripped off like that, for hardware and services, by all means continue condoning and promoting Tmo and Sammy's failures and inaction by rewarding them for all that. These phones went on sale 7/15, around the same time Tmo announced their HSPA+ network. Three months later, you expect at least "an" action. No credits, no buy-backs, no remedies ... only failed promises. If you bought a car that couldn't perform as advertised and spec'd, I'm sure you would act differently.
But ... judging from your comments above, you guys are entirely worthy of your fate.
Best,
DCC
P.S. I dislike Apple fanboys just as much as the next guy but at some point we all need to man up to the facts ... the iPhone has the best user experience ... and Windows Phone 7 offers the best development experience (trust me, I have written/am writing apps for all three). The only thing positive about Android in my opinion is the tight integration of all the Google apps and services ... which oddly are not favored by many Android fans on this site ... in addition, they are increasingly being integrated in the other platforms as well (albeit not fast enough). Again, why Android? If it's because you want to be this decade's equivalent of the 90s' Linux geek who spends all day customizing the OS and the environment instead of actually using it and putting to good use, then have fun! Don't feel bad ... most people do not learn from history's lessons either!
Click to expand...
Click to collapse
Believe me I hear you, but you make your case weak. Individual experience differs from Joe to Jane.
The biggest advantage of Android over the other's is the hardware support for every major mobile manufacturer.
And Windows Mobile 7? We will see how the numbers look by the Xmas.
Yes, I am a linux geek, but I didn't purchase my phone because I am one.
As for the OP, Skype went downhill once they went to bed with the big red.
So why do you have a tmo vibrant? Why not get an i*hone? There are pros and cons to any device and any carrier...
Sent from my SGH-T959 using XDA App
lqaddict said:
Believe me I hear you, but you make your case weak. Individual experience differs from Joe to Jane.
The biggest advantage of Android over the other's is the hardware support for every major mobile manufacturer.
And Windows Mobile 7? We will see how the numbers look by the Xmas.
Yes, I am a linux geek, but I didn't purchase my phone because I am one.
Click to expand...
Click to collapse
I really wanted Android to succeed but it hasn't and I'm not necessarily blaming Android itself. I just don't see how I can choose it when the hardware and carrier are dropping the ball. All three (OS, hardware, carrier) are part and parcel. "Hardware support" is not enough when the hardware itself is not cutting it. First the Hero had build quality and connectivity issues, now the Vibrant has an elusive Froyo build and major GPS issues (in response to a previous post, I have yet to see a truly working "fix" and I have installed most if not all of them ... whoever claims it's now perfectly working is smoking something he/she should share with the rest of us).
Thank you for keeping an open mind and I do agree with you that individual experiences will vary but let's agree that this forum is proof that there are major unaddressed problems with this phone.
junkdruggler said:
So why do you have a tmo vibrant? Why not get an i*hone? There are pros and cons to any device and any carrier...
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Click to collapse
Thank you for applying intelligence and not resorting to childish name-calling ... simply put, I left AT&T after a decade of being their customer because my non-iPhone superphones (usually purchased from abroad but compatible with US 3G) were being intentionally disregarded by their network in favor of the iPhone devices out there ... $110 a month for a discriminating data service is not acceptable. iPhones are also a little "too user-friendly" for me. I preferred a more open platform. At this point though, I will settle for a device that "just works". That is what every iPhone user will tell you out there ... the s*** just works. A phone is something that should enable you to do things with it, whether it's productivity, app development, multimedia, services, etc. A phone is not a perpetual hack factory, at least not as a primary device. If people want a side project to play with, great. What I have seen on this forum though is that most people need a phone that works for them, not the other way around.
I am waiting for the first generation WP7 phones to roll out and see what drama will ensue, if any. As you very astutely stated, "there are pros and cons to any device and any carrier". I really enjoy the WP7 mobile app development environment and so long as the phones are not involved in yet another fiasco, I will most likely get one. If not, the iPhone it is.
I'm not trolling and I do not mean to offend hard-core Linux super-users/developers but this business of shoddy phones, shoddy service and endless "hacking" is not right when we're all paying 50-100 a month for service and 200-500 for devices. I am surprised that people are not up in arms about it. There really needs to be a class-action lawsuit over this. I know, a handful of lawyers will just make a shipload of money. Still, companies cannot get away with this sort of negligence. This isn't the first time and it sure as heck won't be the last.
Vote with your dollars and best luck to you,
DCC
If browse over the iphone forums you will see the plethora of posts complaining about this and that on the iphone too.
There is no magic cookie cater for anything, you will always find something to be not up to your standards.
What confuses me the most is people complaining about the features that are not being the prime in the market cliché they are shopping - for instance, neither Android nor iOS are good examples of the enterprise use, but people still insist that my phone does not integrate well with my corporate Exchange environment the way I *want* hence the product sucks.
Everything has its pluses and minuses, it's up to an individual to weigh in the pros and cons to make a conscious buying decision.
lqaddict said:
If browse over the iphone forums you will see the plethora of posts complaining about this and that on the iphone too.
There is no magic cookie cater for anything, you will always find something to be not up to your standards.
What confuses me the most is people complaining about the features that are not being the prime in the market cliché they are shopping - for instance, neither Android nor iOS are good examples of the enterprise use, but people still insist that my phone does not integrate well with my corporate Exchange environment the way I *want* hence the product sucks.
Everything has its pluses and minuses, it's up to an individual to weigh in the pros and cons to make a conscious buying decision.
Click to expand...
Click to collapse
I really want to say "I hear ya" but here's the deal ...
a) I glanced over the iPhone fora and I am not seeing anything glaring ... mostly basic user ignorance (configuration / customization issues)
b) all the iPhone users I have asked what their biggest complaint is about their phone give me the same "huh?" look ... their phone just works
c) all the major issues with iPhone 4 were addressed with some sort of fix or another, even if all it took was a rubber band ... I have friends who exchanged their phone well after the 30 days because of the proximity sensor issue (just as an example) ... clearly, Apple took ownership of resolving the deal-breaking issues
When I walked into a T-mobile store after the first 30 days and said "I will not put up with this GPS BS" they kindly restated their return policy, gave me Samsung's support number and sent me on my not-so-merry way. When I contacted Samsung, I was told to simply wait for the update as there was no fix for it so a replacement wouldn't accomplish anything. The customer service rep literally laughed when I mentioned a return of the product for refund.
You're absolutely right ... there will always be issues but this isn't a matter of preference or individual taste ... these companies are failing to deliver what they promised and what we have paid for and rightfully deserve. I am in no way saying that the iPhone is perfect; I'm sure I would have something to complain about from time to time ... but when I borrow friends' phones to "play" with, the iPhone is fast and responsive and hasn't failed me once. Load SpeedTest side-by-side. The "Begin Test" button lights up literally instantly. I know the Galaxy S phones have the same hardware. Why is it they can't be as responsive?
As I previously mentioned, I was with AT&T (or one of the companies it acquired or merged with) for over a decade until the Hero came out and I switched to Sprint. Then I went to T-mobile for the Vibrant. I will just make my rounds until I find something that works. My problem is that I get way too overexcited about the technology and jump ship before it has had a chance to prove itself. Right now the iPhone 4 has proved itself fairly well. As I said though, as a mobile apps developer, I really want WP7 to work out so I will _try_ to wait and see. The development experience is "magnifique!"
Best,
DCC
It's really disheartening to see android sinking like this because if googles ignorant attitude. I agree with you, if google woukd be a bit more proactive like Apple or Microsoft (now that they revamped) and set a standard for the OS requirement, quality control. We can all breath better. I have a bad feeling that once wm7 hit, Android will be the new WM6.5, a cheap buggy and unorganized akternative for manuftre and carriers.
Sent from my SGH-T959 using XDA App
PaiPiePia said:
It's really disheartening to see android sinking like this because if googles ignorant attitude. I agree with you, if google woukd be a bit more proactive like Apple or Microsoft (now that they revamped) and set a standard for the OS requirement, quality control. We can all breath better. I have a bad feeling that once wm7 hit, Android will be the new WM6.5, a cheap buggy and unorganized akternative for manuftre and carriers.
Click to expand...
Click to collapse
Thank you for chiming in. Hopefully Android will survive, even if only because competition is a good thing. I think most of the issues faced today (so-called fragmentation, etc) will be resolved in the re-architecture being introduced in Android 3.0. I'm more concerned about the carriers and hardware manufacturers closing up shop after a phone has been released and only looking forward to the next model. What good is it if Android survives and succeeds if I am the one left holding the dud? "Oh, just pay another two to five hundred dollars." The worst part is that the user/owner community turns a blind eye to the egregious failures in the name of fandom. That is NOT the way to organize and effect change.
dcchristopher said:
I really want to say "I hear ya" but here's the deal ...
a) I glanced over the iPhone fora and I am not seeing anything glaring ... mostly basic user ignorance (configuration / customization issues)
b) all the iPhone users I have asked what their biggest complaint is about their phone give me the same "huh?" look ... their phone just works
c) all the major issues with iPhone 4 were addressed with some sort of fix or another, even if all it took was a rubber band ... I have friends who exchanged their phone well after the 30 days because of the proximity sensor issue (just as an example) ... clearly, Apple took ownership of resolving the deal-breaking issues
When I walked into a T-mobile store after the first 30 days and said "I will not put up with this GPS BS" they kindly restated their return policy, gave me Samsung's support number and sent me on my not-so-merry way. When I contacted Samsung, I was told to simply wait for the update as there was no fix for it so a replacement wouldn't accomplish anything. The customer service rep literally laughed when I mentioned a return of the product for refund.
You're absolutely right ... there will always be issues but this isn't a matter of preference or individual taste ... these companies are failing to deliver what they promised and what we have paid for and rightfully deserve. I am in no way saying that the iPhone is perfect; I'm sure I would have something to complain about from time to time ... but when I borrow friends' phones to "play" with, the iPhone is fast and responsive and hasn't failed me once. Load SpeedTest side-by-side. The "Begin Test" button lights up literally instantly. I know the Galaxy S phones have the same hardware. Why is it they can't be as responsive?
As I previously mentioned, I was with AT&T (or one of the companies it acquired or merged with) for over a decade until the Hero came out and I switched to Sprint. Then I went to T-mobile for the Vibrant. I will just make my rounds until I find something that works. My problem is that I get way too overexcited about the technology and jump ship before it has had a chance to prove itself. Right now the iPhone 4 has proved itself fairly well. As I said though, as a mobile apps developer, I really want WP7 to work out so I will _try_ to wait and see. The development experience is "magnifique!"
Best,
DCC
Click to expand...
Click to collapse
I guess I went to the apple forums before the proximity sensor issues were resolved, and it was Vibrant GPS Redux over there.
I am glad that Apple took care of the problem after a few updates to their iOS, but as with the GPS issues on our phones the proximity sensor should've been caught during the QA, I am not gonna say anything about Antennagate.
Hopefully GPS will be patched for good on the Vibrant too, and no I do not need the proof that it is addressed with the latest update - faster locks does not mean accuracy.
scrizz said:
Fring was doing an excellent job, until Skype shut them down.
UGH SKYPE is a POS company
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Its those bloody Iphone Users that were clogging up the servers using Fring that caused fring to gett banned from skype
cdill3000 said:
Its those bloody Iphone Users that were clogging up the servers using Fring that caused fring to gett banned from skype
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Click to collapse
Don't let Skype off the hook though ... I used to be a big fan of theirs but they've been very slow with delivering platform-specific clients and they seem to be playing favorites and such. Closing the door on fring, a very, very open solution out there, was a deplorable thing to do.
It doesn't matter folks ... when Google comes out with their VOIP service, and you KNOW they will (Gizmo5 acquisition, etc), all these other (dis-)services will be obliterated. I predict Google will establish its own data-only cell carrier (cause data is all you need anyway) ... hopefully within the next 2-3 years.
I know this thread kinda derailed off topic, but imma put my two cents in.
I do kinda agree with DCC, at my workplace pretty much everyone has some sort of smart phone. When the subject of phones comes up, I am the first one to bang my chest and yell ANDROID~!
But the sad truth is, iphone users like the iphone because IT DOES WHAT THEY NEED IT TO DO. they really dont care about all the stuff we have come to love about android.
So they are happy and content, while we are up till the wee hrs of the morning trying to make our phones have a milli-second faster lol.
And to me its not really trying to make our phones better than the iphone, its me just making my phone better than it was.
I am disappointed in samsung about the lag issue and the gps issue.
I dont complain about it though, cause we are all here at this website to make our phones better than it is from stock. and I am 100 percent sure , once its said and done, this phone will more than satisfy me.
As far as I've read, Fring violated Skype's API and when they were challenged Fring, instead of changing their code, resolved to drop Skype support altogether. It's basically Fring's fault for not playing according to the rules. Fring issued a statement saying that Skype blocked them. It's an unlikely story since Skype has a fairly open API and would be leaving itself open to lawsuit if they did so.
blogs.skype.com/en/2010/07/fring.html
Where are you guys reading or hearing these things from?
cashless said:
As far as I've read, Fring violated Skype's API and when they were challenged Fring, instead of changing their code, resolved to drop Skype support altogether. It's basically Fring's fault for not playing according to the rules. Fring issued a statement saying that Skype blocked them. It's an unlikely story since Skype has a fairly open API and would be leaving itself open to lawsuit if they did so.
blogs.skype.com/en/2010/07/fring.html
Where are you guys reading or hearing these things from?
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Click to collapse
Umm, definitely NOT from either side's highly partial blog, that's for sure ... which, by the way, you are misquoting. Fring did not drop Skype support all together. They temporarily disabled video calls because Skype and the carriers were *****ing about it (due to the excessive load on their networks). Then they were suddenly blocked from routing connections through Skype. This is an obvious behind-closed-doors ganging up of Skype+carrier(s) against Fring who stands alone and is one of the most open companies out there.
I get it, no one here really knows what happened when and why but ... Skype is no victim. On the other hand, the Objectivist in me says Skype should have every right to deny Fring (or any individual, company or group in the world) access to their systems. I just wish they would come out and say it instead of being all sly about it.
dcchristopher said:
Umm, definitely NOT from either side's highly partial blog, that's for sure ... which, by the way, you are misquoting. Fring did not drop Skype support all together. They temporarily disabled video calls because Skype and the carriers were *****ing about it (due to the excessive load on their networks). Then they were suddenly blocked from routing connections through Skype. This is an obvious behind-closed-doors ganging up of Skype+carrier(s) against Fring who stands alone and is one of the most open companies out there.
I get it, no one here really knows what happened when and why but ... Skype is no victim. On the other hand, the Objectivist in me says Skype should have every right to deny Fring (or any individual, company or group in the world) access to their systems. I just wish they would come out and say it instead of being all sly about it.
Click to expand...
Click to collapse
Saying that a company violated API publicly when they didn't is libel.
Just answer the question, your smugness, where did you get your info (especially seeing as you're stating that it's an obvious behind-closed-doors ganging up of Skype+carrier(s) against Fring. I guess you're one of these people behind these closed doors?
Lemme get your "jump to conclusions" board for you.
So after much thought about the issues we face from poor customer support at both verizon and moto and thinking of other instances in which the individual customer's voices fall on deaf ears... It comes to my thought, 'why don't we the customers, not just dx2, but all moto customers on xda that are tired, fed up and sick of all the ignorance up there rise up!' Not that we could actually go to the offices of moto and verizon. (though if people have the time, location, and desire go for it) But similar to bus boycotts of years past, or sit-ins at restaurants. What if we were to pass the word around, and then on a specific date, say the 16th of May, we all do whatever we can to talk to moto and verizon, ie: call customer service any moment we have, chat online when we're not to busy, email anyone we know there as often as we can. Just to talk about unlocking the bootloaders. Maybe after a day of taking all our complaints and seeing the numbers we actually represent, not to mention how this will bog down their infrastructure... Maybe they will hear us... After all there's nothing illegal about it and it has been proven an effective means to an end.
I Like It . I Like It Alot.
+1
So are you saying like an occupy Motorola/Verizon?
Good plan. I'm curious as to why you choose the 16th of May.
Sent from my DROID X2 using xda premium
thelowend said:
Good plan. I'm curious as to why you choose the 16th of May.
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
Because he could not chose the 5th of November, it is taken
im in
Yes count me in!
Sent from my DROID X2 using XDA
Need to develope a "canned" yet memorable keyword(s) to speak to the reps with. Anything pertaining to rooting is out. Like lets list here the most common ailments of our phone: mp3's skipping, battery jumping etc.
skwoodwiva said:
Need to develope a "canned" yet memorable keyword(s) to speak to the reps with. Anything pertaining to rooting is out. Like lets list here the most common ailments of our phone: mp3's skipping, battery jumping etc.
Click to expand...
Click to collapse
Multiple soft reboots, weak wifi signals regardless of area...
Sent from my DROID X2 using xda premium
skwoodwiva said:
Need to develope a "canned" yet memorable keyword(s) to speak to the reps with. Anything pertaining to rooting is out. Like lets list here the most common ailments of our phone: mp3's skipping, battery jumping etc.
Click to expand...
Click to collapse
thelowend said:
Multiple soft reboots, weak wifi signals regardless of area...
Sent from my DROID X2 using xda premium
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Click to collapse
Extreme lag in key situations such as making a phone call and typing on your keyboard.
Could the title include 611?
If we push to the highest tech level & ask for a ref number.
gaad0701 said:
Extreme lag in key situations such as making a phone call and typing on your keyboard.
Click to expand...
Click to collapse
Lemme list a set of issues I have told reps so far:
1. Music stutters like a ***** (Rephrase! Don't say ***** to the rep, especially if it is a lady! )
2. Battery bug
3. Many times the screen does NOT turn on after hanging up from a call. It isn't the case that the phone is turned off, I still here notifications for texts and emails. The screen doesn't wish to turn on. (I noticed this on CM7, so may be a CM7 issue, but still worth mentioning).
4. Screen automatically clicks icons even if I don't do anything. (Happened few times on CM7, but I think I observed this on stock as well.)
5. Lags like a ***** sometimes (rephrase!!!) So much so that it feels like a 300-600 MHz single core Windows Mobile 6 phone! !
6. Crappy/buggy video recording. Overall poor camera quality in low light! It is just pathetic, I say.
7. So far, on stock blur, I didn't find a trouble free, foolproof way to do voice recording. The voice recording ****s up when quitting the recorder app OR turning off the screen OR both. Even on CM7 I many apps fail. However, one app namely PCMRecorder works. But still it is too buggy to call as working well.
8. Many times, compass points in random/wrong directions when navigating using Maps (either transit, walking, biking or driving directions).
AND MANY MOOOOORREE...
Thanks litetaker,
I do think we ought to keep it to pre-leak stock problems. The screen blackout for example is a 2nd init only bug. Can we keep references to rooting & roms out?
4x4snowboard said:
So after much thought about the issues we face from poor customer support at both verizon and moto and thinking of other instances in which the individual customer's voices fall on deaf ears... It comes to my thought, 'why don't we the customers, not just dx2, but all moto customers on xda that are tired, fed up and sick of all the ignorance up there rise up!' Not that we could actually go to the offices of moto and verizon. (though if people have the time, location, and desire go for it) But similar to bus boycotts of years past, or sit-ins at restaurants. What if we were to pass the word around, and then on a specific date, say the 16th of May, we all do whatever we can to talk to moto and verizon, ie: call customer service any moment we have, chat online when we're not to busy, email anyone we know there as often as we can. Just to talk about unlocking the bootloaders. Maybe after a day of taking all our complaints and seeing the numbers we actually represent, not to mention how this will bog down their infrastructure... Maybe they will hear us... After all there's nothing illegal about it and it has been proven an effective means to an end.
Click to expand...
Click to collapse
I'm down
Who's gonna organize this?
litetaker said:
Lemme list a set of issues I have told reps so far:
1. Music stutters like a ***** (Rephrase! Don't say ***** to the rep, especially if it is a lady! )
2. Battery bug
3. Many times the screen does NOT turn on after hanging up from a call. It isn't the case that the phone is turned off, I still here notifications for texts and emails. The screen doesn't wish to turn on. (I noticed this on CM7, so may be a CM7 issue, but still worth mentioning).
4. Screen automatically clicks icons even if I don't do anything. (Happened few times on CM7, but I think I observed this on stock as well.)
5. Lags like a ***** sometimes (rephrase!!!) So much so that it feels like a 300-600 MHz single core Windows Mobile 6 phone! !
6. Crappy/buggy video recording. Overall poor camera quality in low light! It is just pathetic, I say.
7. So far, on stock blur, I didn't find a trouble free, foolproof way to do voice recording. The voice recording ****s up when quitting the recorder app OR turning off the screen OR both. Even on CM7 I many apps fail. However, one app namely PCMRecorder works. But still it is too buggy to call as working well.
8. Many times, compass points in random/wrong directions when navigating using Maps (either transit, walking, biking or driving directions).
AND MANY MOOOOORREE...
Click to expand...
Click to collapse
Battery yes GAWD battery! How did I forget about that horrendous thing! Evernote does a wonderful job of keeping your voice recordings organized in the voice note section. The service has been invaluable to me as I have lots of ideas to keep track of and typing on a rocky bus is not easy
I've heard about the post call screen issues from more than a few people now, that should definitely be highlighted. It would scare me into not wanting take very many calls and I'd imagine the older, less-text messaging crowd would'nt lik it either.
A thought: I know many have contacted Moto or Verizon customer support and have been passed up the rep hierarchy time and again. To those who have, were you given any kind of extension to dial or the number of a particular department that could better answer your question? If we could all skip over general support somehow and concentrate on a more "effective" department, a critical mass of complaints could be reached and we would be passed further up the ladder; to a person(s) would could actually provide good, solid information.
Btw called Motorola support and heres how it went:
Me: expressing my concerns not really driving into the woman hard (please dont take that the wrong way lol)
Rep: Could you hold please?
Me: Sure :waits for 45 minutes: Hangs up phone
Didnt have time for that!!
May 16th and organizing
So I choose may 16th cause that's in about a month or so which should be plenty of time to notify all motorola users not just people on our phone but all the phones motorola claimed they'd unlock... Kinda like everyone uniting on a brute force of their customer service. As far as organization, it don't think it needs to be that elaborate. We tell everyone we can that owns a moto to call, im, email, or whatever to moto and verizon on that day as often as they can... If we can only get 5,000 people to participate and each of us makes 3 calls on that day for 3min. each that'd be 750 hrs of phone calls... That's got to raise some attention, not to mention cause a more then a few problems...
4x4snowboard said:
So I choose may 16th cause that's in about a month or so which should be plenty of time to notify all motorola users not just people on our phone but all the phones motorola claimed they'd unlock... Kinda like everyone uniting on a brute force of their customer service. As far as organization, it don't think it needs to be that elaborate. We tell everyone we can that owns a moto to call, im, email, or whatever to moto and verizon on that day as often as they can... If we can only get 5,000 people to participate and each of us makes 3 calls on that day for 3min. each that'd be 750 hrs of phone calls... That's got to raise some attention, not to mention cause a more then a few problems...
Click to expand...
Click to collapse
Ah I thought the date had some kind historical significance
Won't we crash something if we have that many people calling in. I mean it's not like I'm against mucking up Motorola. Actually, disregard the apprehension.
Let's destroy them
Sent from my DROID X2 using xda premium
4x4snowboard said:
So I choose may 16th cause that's in about a month or so which should be plenty of time to notify all motorola users not just people on our phone but all the phones motorola claimed they'd unlock... Kinda like everyone uniting on a brute force of their customer service. As far as organization, it don't think it needs to be that elaborate. We tell everyone we can that owns a moto to call, im, email, or whatever to moto and verizon on that day as often as they can... If we can only get 5,000 people to participate and each of us makes 3 calls on that day for 3min. each that'd be 750 hrs of phone calls... That's got to raise some attention, not to mention cause a more then a few problems...
Click to expand...
Click to collapse
Yea that sounds like a great plan
I wasn't thinking there should be some big elaborate scheme to the whole thing
But some kind of organization to show Motorola that the customers WILL and CAN unite and become a force to be reckoned with.
Maybe include a start time at which point most people should really start their calls/emails.
Say maybe 7-9am(we will have to pick a timezone to base that on so everyone adjusts accordingly, my thoughts are to have it start between 7-9am where they are located.) That way pretty early in their work day all of a sudden within 15-30 minutes of the first few calls , their phone lines and emails suddenly explode into a furious action under "attack" causing them to wonder what the hell is going on, will frustrate them slightly and hopefully cause them to make a decision better suited to our wants/needs ...then continues all day long to rack up the total man hours spent on it. But I feel like an initiao BOOM of calls/emails to grab their attention would hopefully get them to realize the users have become completely fed up with the non existent customer relations
So when is it?
Sent from my MB870 using Xparent Cyan Tapatalk
ashclepdia said:
Yea that sounds like a great plan
I wasn't thinking there should be some big elaborate scheme to the whole thing
But some kind of organization to show Motorola that the customers WILL and CAN unite and become a force to be reckoned with.
Maybe include a start time at which point most people should really start their calls/emails.
Say maybe 7-9am(we will have to pick a timezone to base that on so everyone adjusts accordingly, my thoughts are to have it start between 7-9am where they are located.) That way pretty early in their work day all of a sudden within 15-30 minutes of the first few calls , their phone lines and emails suddenly explode into a furious action under "attack" causing them to wonder what the hell is going on, will frustrate them slightly and hopefully cause them to make a decision better suited to our wants/needs ...then continues all day long to rack up the total man hours spent on it. But I feel like an initiao BOOM of calls/emails to grab their attention would hopefully get them to realize the users have become completely fed up with the non existent customer relations
Click to expand...
Click to collapse
^^^ I say we listen to this guy! He seems to have some knowledge when it comes to pissing people off!
This has been discussed before, but i went into a store today and dealt with a guy who is a complete idiot regarding my device. Went in discussing network, and had to explain to the guy the difference between Band 13 and Band 4 aka Lte vs XLTE. Wow. I thought the people advertising these phones to people would know what it means. Anyway I am not generalizing all Reps, just some i ha e dealt with.
ihavenewnike said:
This has been discussed before, but i went into a store today and dealt with a guy who is a complete idiot regarding my device. Went in discussing network, and had to explain to the guy the difference between Band 13 and Band 4 aka Lte vs XLTE. Wow. I thought the people advertising these phones to people would know what it means. Anyway I am not generalizing all Reps, just some i ha e dealt with.
Click to expand...
Click to collapse
From my experience in retail this is half the CS reps' fault and half Store level management. While it is the Associates' responsibility to understand the products and services they sell, it is also the Store Managers' responsibility to make sure their Associates are trained and knowledgeable. It is in my opinion that the work ethic in this country has fallen too low, we are too concerned with the bottom dollar.
kinstre11 said:
From my experience in retail this is half the CS reps' fault and half Store level management. While it is the Associates' responsibility to understand the products and services they sell, it is also the Store Managers' responsibility to make sure their Associates are trained and knowledgeable. It is in my opinion that the work ethic in this country has fallen too low, we are too concerned with the bottom dollar.
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Click to collapse
I don't know how I forgot that. I agree that training is needed to know what they are selling. I mean, I have asked before what does XLTE mean for usage and they said it just means it is faster which is not necessarily true.
ihavenewnike said:
I don't know how I forgot that. I agree that training is needed to know what they are selling. I mean, I have asked before what does XLTE mean for usage and they said it just means it is faster which is not necessarily true.
Click to expand...
Click to collapse
It is wonderful to live in an age where information is at our fingertips, most anything can be found if we just look in the right places (i.e. Google). I find it amazing how dumb people seem to be getting when we have more knowledge at our disposal than ever before in history. True Irony.
kinstre11 said:
It is wonderful to live in an age where information is at our fingertips, most anything can be found if we just look in the right places (i.e. Google). I find it amazing how dumb people seem to be getting when we have more knowledge at our disposal than ever before in history. True Irony.
Click to expand...
Click to collapse
True. Was just thinking that. A simple Web article and employees or in this case anyone can be beyond knowlegable on anything.
I never ask the reps at vzw, I feel like they're just feeding us bull and things we want to hear. I completely agree with finding answer on the web.
From my perspective of working in retail I can tell you that the average person walking into Verizon (or any other tech store) the last thing they are concerned about is stuff like Band 13 vs Band 4. Let alone probably couldn't care to know what it is or other stuff we here on XDA take for granted like root, unlocked bootloaders, ROMs, etc. Most people are more concerned about stuff like basic overview of coverage and if whatever device can stream Pandora... and if they are getting a "good deal" on 1 gigabyte of data per month which they all think is "more than enough."
I'm not trying to excuse why a rep doesn't know something like why XLTE is better than traditional LTE but I'm just putting into perspective on what a typical sales rep really gets asked on a daily basis. That in turn typically is... "can I play Angry Birds on this here S4?"
AngryManMLS said:
From my perspective of working in retail I can tell you that the average person walking into Verizon (or any other tech store) the last thing they are concerned about is stuff like Band 13 vs Band 4. Let alone probably couldn't care to know what it is or other stuff we here on XDA take for granted like root, unlocked bootloaders, ROMs, etc. Most people are more concerned about stuff like basic overview of coverage and if whatever device can stream Pandora... and if they are getting a "good deal" on 1 gigabyte of data per month which they all think is "more than enough."
I'm not trying to excuse why a rep doesn't know something like why XLTE is better than traditional LTE but I'm just putting into perspective on what a typical sales rep really gets asked on a daily basis. That in turn typically is... "can I play Angry Birds on this here S4?"
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True. This lady on my same trip, about 40, was asking how she could download games like candy crush. and if the installing bar meant it was working. But when I said band 4 and 13 I meant that XLTE allows more bandwith.
As a rep for multiple types of products at one time or another I'd say finding that one person who knows what they are talking about is rare. These guys also don't get trained that deeply on products. I remember doing the Apple training and half the stuff I glazed over because I just didn't care. But if the rep decides to spend their free time researching this stuff it should be up to them. Otherwise the company should fund the time to teach them. Don't expect a rep to arm themselves with knowledge with a crappy paying job
hazard99 said:
As a rep for multiple types of products at one time or another I'd say finding that one person who knows what they are talking about is rare. These guys also don't get trained that deeply on products. I remember doing the Apple training and half the stuff I glazed over because I just didn't care. But if the rep decides to spend their free time researching this stuff it should be up to them. Otherwise the company should fund the time to teach them. Don't expect a rep to arm themselves with knowledge with a crappy paying job
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Not saying they have to know everything, like the difference between a snapdragon 800 and 801 and 805, but if I was to ask is the s5 or note 3 better at multitasking don't tell me the s5 " because it is newer"
ihavenewnike said:
Not saying they have to know everything, like the difference between a snapdragon 800 and 801 and 805, but if I was to ask is the s5 or note 3 better at multitasking don't tell me the s5 " because it is newer"
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I totally agree with that. They should really have proper training on these things. Really one of the things I noticing with the training is it was rushed and if I wanted a great more deal of detail I went and found it myself. Even the reps for the companies that come in and visit the store couldn't provide that info. I remember talking with a Samsung rep and she had all the shiny info about the s pen but nothing about the hardware specs of the phone. I think those of us who want that info are a dying breed. And with stores not being able to provide hours to properly train the employees you fall into this seriously sick pit of untrained people. So let's blame the company's who don't supply time enough to train employees. The again that's how we get the savings lol and they still make profit
Did I see someone say "savings"? Lol! This is Verizon we are talking about here? These two words do not mix. Kind of like oil and water.
Any way, the desire for knowledge by the general public is dying very fast. These people have been lulled into a semi deep brain sleep. And are content only with their sugar filled diets and games. Hard work and knowledge as far as these people are concerned should be left to the "professionals" or in another word. The government's. Lol! What they need to understand is that the "professionals" and government's are in this same deep sleep them selves. Oh well.
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