Nothing I seem to do works...
I spent 2 hours on the phone with sprint.. then they sent me to HTC.. HTC LOL'd
Can anyone let me know if you have had this problem and EXPLAIN specifically how to fix it? (please dont link to other posts... I have spent the last 2-3 days sleepless on how make a custom rom/fix this error...)
Same problem every time....
I had this problem, I ended up in the advance technical support and they had to reset some stuff and reprovision stuff on their end. My suggestion is to just try again.
try changing your username/pwd for vision on the sprint account mgmt website. I have had this before and this usually fixes it. If not call sprint and have them reset the vision services on your account.
Get into the service menu. Go to menu and reset. It worked for me when I had that problem some time ago.
shadowreader said:
try changing your username/pwd for vision on the sprint account mgmt website. I have had this before and this usually fixes it. If not call sprint and have them reset the vision services on your account.
Click to expand...
Click to collapse
That fixed it for me too.
From what I understand, the Sprint servers and your phone negotiate a secret password that is generated randomly. Sometimes they get out of whack.
Which is why setting up a password for Vision Services on the Sprint website can solve this once and for all. After I setup a password I never had the problem again.
didnt work for me.... 3 hours on the phone with tech support... said take it into a Sprint store
I had that problem (and am having it again lol)
but it took 3 tries calling sprint.. day 1, an hour, day 2, an hour...
day 3, about 30 min, with a tech support guy (pda tech) who knew what he
was doing.
went into #778 epst and deleted info, and did reset inside there...
and IOTA went through and the net worked.
I came here looking for the exact sequence to save myself a call..
maybe i'll go into the website again.
How would i fix the same code error 1012 if i have Verizon but am using a ROM from sprint?
Related
I flashed DCD's recent ROM and now I cant make outgoing calls. Says I have an authenticity error.
OK I have read some posts that people contacted verizon twice and ran tons of tests. They wouldnt tell me my A-Key....
Some people posted that verizon gave it to them easily.
Does anyone have some insight????? I need to make calls.
What can I do?????
Call Verizon and tell them you did a hard reset and now you are getting that authentication error. They will make you do a *228 after they set it up on there end and it will update all your info. I know this cuz I have done it twice.
I called them twice and did the tests and *228 a couple of times with them and still NOTHING.
Verizon opened a Trouble Ticket for me and told me to call back tomorrow....
Any other ideas?
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
All xv6800s don't have A KEYs - it depends on what part of the US they were
shipped to - that is what vzw told me. My phone didn't have one. I had the same problem you did and I called VZW (ask for a tech because the csrs don't
have a clue) and told them I did a hard reset and could not make outgoing calls.
They fixed me up over the phone and my phone works great.
narodk said:
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
Click to expand...
Click to collapse
yeh, and make sure you are calling technical support for your device and not customer service. i flashed last week, the day i got my phone, so when i got the error, i guess it was more understandable, took me like 5 minutes of troubleshooting until he generated a new a-key.
one thing we should all be aware of. my tech said that it was weird because for some reason theres been a large amount of xv6800's calling needing an a-key replaced. so its possible that verizon may be aware of all this upgrading and losing the a-key.
you know what though. I checked my A-Key before upgrading and there was nothing there. It must be another setting causing this.
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
scotcha12345 said:
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
Click to expand...
Click to collapse
Ask the rep to do a DMU reset. it resets your phones data settings. you need to do it if you relock on VZ phones.
Trying
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
scotcha12345 said:
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
Click to expand...
Click to collapse
No, you should be fine with stock bootloader, radio and ROM.
A Reset is easy.. you just got an idiot on the phone.
I found that each time I reflashed the radio.. I have to do one of the following:
1) Call and have them reset my A key
2) Call and have them reset my data.
If you get the massage you arent authorized when you make a call.. you need the Akey reset.
If you get a Wrong password error while using data.. you need the Data Services Reset.
Every call goes the same way..
I tell them that I need my Data settings reset.. I tell them it happens each time I hard reset my device and I'm a software developer and often need to hard reset... This is routine call for me.
They ask me what the error is and then proceed to go through 20 minutes of troubleshooting making me put in passwords and taking out the battery.. I ask them if they could reset my data after each thing they try, and they say they don’t think that’s the issue... Finally after 20 or 30 minutes of this.. they ask me to hold.. they come back, ask me to try it and it works.. I ask them what they did... they say I figured I'd try resetting the data.. and act like they thought of it on their own and like I haven’t asked for that at least 8 times on the call.
That’s just how it goes... the important thing.. Be nice. Do the steps they ask you to, and eventually they will reset the data. If you act like a ****.. you won’t get anywhere. If they want to send you a replacement.. (and you don’t want it) tell them you'll try a few more hard resets and that you’ll call back if you really need one. They will be happy to let you go cause it's less paperwork for them. Call back a little while later and you'll get someone else who is more willing to do a data reset for you… don’t tell them you just spoke to someone else.
NEVER tell them you flashed custom software. Most of them wont care.. But they may flag it in your account.. it all depends who you get… but telling them that is never a positive thing.
(another helpful trick to avoid any resets.)
You must have another WM device thats not activated for this.
Go online.. Move your activation to another device.. Flash the radio.. move the activation back. This works and you dont need to reset Akey or Data.
You cant move service to a non WM device as it will remove the data service from your plan.
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
This may be a dumb question, but I haven't seen it come up yet: did you try installing DCD's Verizon carrier cab? I just flashed to 3.2.2 last night, installed the carrier cab, everything was working, then I did some other unrelated stuff, and eventually decided to hard reset. Upon coming back from the reset, I was bummed to find that my data connection wasn't working. I figured that maybe the hard reset cleared out whatever magic the carrier cab does, so I reinstalled, and bingo, data connection was back in action. Hope that helps.
Verizon
So to start off, thanks for the help and comments. I was 100% confident that when I got the first "Login / password incorrect" message, I would be able to fix things.
Verizon decided that wouldn't be the case.
I spoke with probably 4 different people over the weekend to try to help. The first time it just was ridiculous, re-entering the same password/login OVER and OVER, despite me prefacing the conversation by saying I had already done it. The second lady wasn't quite sure what phone I had 10 minutes into troubleshooting, a few minutes later I decided I had to "go". The third guy was helpful, and I suggested the DMU reset after awhile, but he wouldn't do it. I told him to hold on the replacement, called back, went through the same procedure with another guy, suggested the DMU reset and again, they wouldn't do it. I have a replacement coming tomorrow, as they wanted to do it, and I figured a "new" case couldn't hurt?
If this happens again in the future, I'll certainly try the others suggested. Thanks for those.
I agree that you should never mention you custom flashed the ROM...even since day 1 when I got this phone 6 months ago, I knew not to do that thankfully.
And lastly, relating to the suggestion to install the DCD Carrier Cab. It was flashed to Stock, so I'm fairly certain that would be unnecessary. Thanks though.
When you suggested DMU reset, were you speaking with a CSR or Tech Support?
DMU
I was speaking with Tech Support.
Though one of the ladies was for sure either 80 and clueless, or brand new.
The last guy I spoke with seemed very competent, but for some reason unwilling to do the DMU. He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
In the past I've tried the "software developer" angle and that I often Hard reset which has helped with the A-Key, but the DMU seemed to be a different story.
He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
Click to expand...
Click to collapse
It's easy. If they give you that bull****, you tell them you just performed a hard reset and when it finished, your data didn't work. You tell them you're familiar with EPST so you checked your settings, and you noticed that the HA and AAA shared secret keys were blank, as well as your HDR AN AUTH Password and PPP Password keys were blank. You tell them that this is indication that a DMU reset needs to be performed. As long as you sound like you know what you're talking about and provide this information, they should do it.
Beautiful
Beautiful.
I'll actually give that a try now until I get my other phone.
By the way. Are there any negatives to getting a refurb? I've seen a few friends get refurb'd XV6800's and they always look great. Couple bumps and bruises on mine, so I figure what the hey.
domineus said:
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
Click to expand...
Click to collapse
This works.. it's the same thing I previously posted.. but like I said above, you must have a WM device. Essentially what you are doing is switching activation to your old phone, then reactivating your new phone. I suggest moving the activation before flashing but you may not need to.
If your old phone was not Windows Mobile.. I.E. A plain old LG flip phone.. You have to remove the data services to switch to it. Depending on your plan... You may not be able to add it back online... so you have to call customer service and it's a giant pain. Plus you'll get pro-rated for what you used until that point, then pro-rated for the remainder of the month when you add it back... and somehow all that math will = a bill thats $15 more.
If your old phone was a WM phone.... it's all good.. nice and simple.
ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
Click to expand...
Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
Click to expand...
Click to collapse
no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
Click to expand...
Click to collapse
get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT
Phone won't take ANY ## commands, goes in & out of roam, won't profile update - HELP
I'm lost on this one. So today I moved a friends evo LTE from a ED 450 single plan over to a ED 3000 family plan with a mix of phones (dumb phones, wimax phones and LTE phones). The change showed up pretty quick online, the # and phone are showing up on the family plan just fine.
About an hour or so after the change, the evo LTE quits working, starts going in & out of roam won't stick on the sprint tower even in a good area. Keeps getting error 97, won't do a profile update, the phone won't take ANY ## commands what so ever. Tried phoning tech support and chat of course they don't know anything more than me if not less so no help there. They gave up told me to bring it in to the store. I tried hard resting the phone through the booatloader even after a hard reset still won't take any ## commands. Phone just won't program at all, won't stay connected, can't make calls, no data nothing.
I tried swapping the esn off a line then back on, rebooting the phone a bunch of times (no fast boot was not enabled) and nothing seems to work. This evo is unmodified, has never been rooted or unlocked no mods at all. Is it just coincidence that it stopped working after the account change or did that affect it? I have never seen a phone not take any ## commands so I'm not sure what happened. It has the latest OTA update I rather not bring it in just because Sprint doesn't know anything anyway but will have him do that if he has to. Only thing left I can think of is to try and run an RUU on it see if that fixes it. Any suggestions or is something wrong with the radio? For now I just took that # put it on a older GSII for the time being test calls, data works fine on that line. What is causing the ## to fail? I'm stumped
Exact same thing happened to me, and I had to get a replacement. I tried to do a profile update and it failed, followed by error 97s and error 1012s. EPST didn't respond at all, even after factory resets. I bet if you went to the Phone Identity screen in settings you would find that your username space is either blank or filled with gibberish.
I took my phone in with the same problems, they were stumped as well, and I paid the $36 for my replacement Evo.
Edit: an RUU didn't help at all either.
Sent from my EVO using xda premium
SoraX64 said:
Exact same thing happened to me, and I had to get a replacement. I tried to do a profile update and it failed, followed by error 97s and error 1012s. EPST didn't respond at all, even after factory resets. I bet if you went to the Phone Identity screen in settings you would find that your username space is either blank or filled with gibberish.
I took my phone in with the same problems, they were stumped as well, and I paid the $36 for my replacement Evo.
Edit: an RUU didn't help at all either.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Thanks for the reply. Yup username field is blank and getting com.android.phone has stopped unexpectedly error when going under phone identity. When yours acted up did you make any recent account changes? Maybe it's just coincidence that it went out around the same time but it's just weird have never seen this before. I'm gonna skip the RUU since you said you tried it already. Did they give you a new evo or did u get stuck with a refurb?
Sim-X said:
Thanks for the reply. Yup username field is blank and getting com.android.phone has stopped unexpectedly error when going under phone identity. When yours acted up did you make any recent account changes? Maybe it's just coincidence that it went out around the same time but it's just weird have never seen this before. I'm gonna skip the RUU since you said you tried it already. Did they give you a new evo or did u get stuck with a refurb?
Click to expand...
Click to collapse
All I did was try a profile update that failed, and it wasn't the same after that. I also took the OTA.
I got a brand new Evo since they aren't doing refurbs yet.
Sent from my EVO using xda premium
SoraX64 said:
All I did was try a profile update that failed, and it wasn't the same after that. I also took the OTA.
I got a brand new Evo since they aren't doing refurbs yet.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Just had it brought into the store this morning, they took 30+ min to try and fix it of course they couldn't. He walked out with a brand new evo. That's just weird that the radio died like that. Wonder what would cause it, thanks for the feedback if this issues happens again I won't spend so much time messing with it and just bring it in.
I bought my Sprint Evo from a friend. and I am trying to transfer it to my Straight Talk account. Straight Talk now offers a Bring your own phone service. I verified my phone could be transferred, it could, and has been. My number, minutes, everything have been transferred to the EVO. Problem is everytime I try to activate the actual phone I am prompted for a 6 digit passcode, which I have discovered is also known as the MSL. I am not tech savy and have been online for two days looking for anyway to get this code. I have called Sprint. They will not give me the code. I have called several times hoping that a different person would possibly give it to me. Nope. And all the online videos, help, etc, say to download this app, that app, but the phone is not active so I can not download anything. Is anyone willing to help me figure this out, step by step? Like I said, I have no idea what all this tech stuff is or if my phone is rooted? I am tech stupid. Thank you to anyone who even took the time to read this long masterpiece. :crying::crying::crying:
Get MSL reader from the playstore
On a sidenote questions should be in the Q&A section