Hello all,
I have an HTC HD2 W6.5.
My email (gmail) send/receive status has been stuck on "disconnecting" for two days and I believe it is sucking my battery dry within 12 hours. I have taken the battery out, removed gmail from the phone and reinstalled it. The same problem occurs once it attempts to receive mail.
Possibly unrelated but happening since the email problem, the screen will not turn on right away when I hit the red disconnect button. I am missing phone calls because of this.
Any help would be much appreciated.
Thank you and all the best,
Jenna Ann
Jenna Ann,
My HD2 started behaving like that last Thursday early afternoon. Phone calls ignored/missed, battery drained, overheating... I deleted all gmail accounts from the phone and - voila! This problem is gone.
I believe Google guys modified their server side 2 days ago causing phones' problem.
Hi Jenna Ann,
I'm having the same issue. Running a system util prog called MemMaid and I can see the process (tmail.exe) is sucking huge amounts of CPU cycles. It's causing my phone to frequently lock-up, whereby only the hardware buttons light up - screen remains blank/black. No amount of soft resets has fixed the issue. I'm not convinced a hard-reset will cure my ills either but it will probably be my next move unless someone else has a better idea.
Watching the tmail.exe process eat up to 98% of the CPU also causes my HD2 to get extremely hot like yours. Once I've killed/terminated the process, HD2 begins to cool down and the idle process goe back to normal (99%). I should also add that I've had my phone for 11months now and have had no ongoing issues until now. I haven't installed any new apps either for quite some time. In fact, like you, everything was/has been running along smoothly without incident until a couple of days ago. Initially, my first thought was the battery but it's not the battery that gets hot so I thought my hardware had suddenly developed a fault.
I still have no idea. The comment about google changing something server side is interesting if for no other reason than the timing of it all. But when I do a soft reset, it is the AudioManager_Eng.exe process that hogs the CPU first. Killing that process then sets the tmail.exe process into high CPU utilization. Killing that process solves the problem temporarily but as I'm charging the battery whilst this is taking place (via PC), inevitably tmail.exe goes into CPU overdrive again after 10mins or so. I believe ActiveSync might be responsible in someway for that.
I also see my Hotmail account (also uses tmail.exe) also has trouble connecting/disconnecting when the process is in run away mode. It just hangs there, same as gmail, whilst this tmail.exe process gobbles up all of the CPU. So, not convinced deleting my Gmail account will solve the issue but might give it a shot. One would think if Google changed something then there'd be a hell of a lot of disgruntled people out there ... and maybe there is??
I'm really hoping there's a simple solution to this. At a minimum, hoping this is a software related issue and not hardware. Hope someone here at XDA can help.
Mick.
Thanks for the replies and ideas. I removed gmail again and shut every program down. I then reinstalled gmail through ActiveSync. So far the email server has not gotten stuck. We'll see about the screen freezing.
Take care,
Jenna Ann
detroitredwings said:
Jenna Ann,
My HD2 started behaving like that last Thursday early afternoon. Phone calls ignored/missed, battery drained, overheating... I deleted all gmail accounts from the phone and - voila! This problem is gone.
I believe Google guys modified their server side 2 days ago causing phones' problem.
Click to expand...
Click to collapse
Hello people
There has been some discusiion of this on the Dutty Rom development thread. It is certainly linked to Gmail.
Can ask what ROM you are running? Stock, Dutty, Energy etc as I don't seem to see much mention of the problem on other ROM development sites and wonder if it's linked to GMail and just a few cooked ROMs.
As detroitredwings said
Google have performed a server side update and tmobile US agree there is a problem - other reports says its only on imap and not on pop but I can't confirm or deny
haighpaul said:
Hello people
There has been some discusiion of this on the Dutty Rom development thread. It is certainly linked to Gmail.
Can ask what ROM you are running? Stock, Dutty, Energy etc as I don't seem to see much mention of the problem on other ROM development sites and wonder if it's linked to GMail and just a few cooked ROMs.
Click to expand...
Click to collapse
I've never done anything to my ROM but probably should. It's the standard issue that came installed in the phone.
ROM version: 2.13.531.1 (90963) WWE
Any suggestions about what to do with my ROM would be appreciated. I'm a completely noob and have looked through ROM flashing tutorials but still have no idea what to do.
I too began experiencing the same exact issue last Thursday night. Phone very hot and battery draining fast. Quite a feat since I have the large extended battery. I just set up my gmail for the pop3 server and then did send/recieve. tmail.exe went back to zero so it looks like this is the immediate solution. Thanks johnerz!
I also has this problem. I actually have both activesync and also pop3 and both of them are giving me issue. I hope gmail fix it soon.
Gmail drain
Yep- same problem for me as of two days ago.
Symptoms: phone overheating, battery discharging. Gmail constantly stuck in 'disconnect' and also cannot power on screen with quick touch to hardware 'on' button
HD2, ROM build 3.14.405.2
BIG PROBLEM needs to be escalated
Stupid me, I thought that it has sommething to do with my pouch and buyed a new one
Here we can see the Gmail known Issue: http://mail.google.com/support/bin/static.py?page=known_issues.cs
Tréo500 said:
Stupid me, I thought that it has sommething to do with my pouch and buyed a new one
Click to expand...
Click to collapse
Until I noticed the gmail connection issue, after my battery drained twice in the same day, I purchased a new battery thinking it was a battery issue.
crashes, weird behavior, battery drain, hot
I have the exact same issues: the hard keys frequently don't work, the phone crashes, calls get dropped and then an instant reboot, the battery gets hot and drains very quickly, gmail gets stuck in "Disconnecting."
I thought it was a problem with the battery pins causing a short, but they appear to be fine, at least to my eyes.
Interestingly, when the hard keys are not working, I can get it to respond by holding down the off key for a few seconds and then the home key.
I'm relieved to hear others are having the same issue. I was about to go out and buy a new battery as I'd read in another forum that a hot battery and wonky behavior was a sure sign of impending battery failure . . .
Update
Did as an earlier poster recommended, and reset Gmail a/c settings. All was well till earlier today, when the same problem occurred again. How depressing...
At least the problem is identifed
For what it's worth, I can confirm that this gmail issue is definitely what is causing the wonky behavior that we all seem to have experienced. When I shut down the email app, everything returns to normal.
Anyone have any information about the google team's efforts to fix the problem?
Google Forums thread
XDA Developers does not allow me to post an outside link, but if you search for tmail spike on Google and then go to the first link, then follow 'Another discussion' at the top of the forum page, you'll find over a hundred messages of complaint...
... and if anyone knows how to escalate problems with Google, please let us know here
hd2 user from Singapore. I guess this problem start a week ago. problem is CPU usage for Tmail.exe when high up to 98% then overheats and drain all the battery. its crazy!! 82% battery gone in 2hours or less!! can't use emails for now. this problem almost cause my either the battery or the phone to die, was charging till the notification light shows red and green non stop.
Confirming the issue
I have a stock T-Mobile HTC-HD2, and it's been acting exactly as described in this thread for the last few days.
Please post if you find a solution.
Thanks.
It's happening to both my HD2's. Started about 4 days ago with my wife's and 2 days ago with mine.
After a fresh flash this morning on mine, Gmail won't log end or stop the send/receive on either one of my accounts using IMAP. Frustrating.
haighpaul said:
Hello people
There has been some discusiion of this on the Dutty Rom development thread. It is certainly linked to Gmail.
Can ask what ROM you are running? Stock, Dutty, Energy etc as I don't seem to see much mention of the problem on other ROM development sites and wonder if it's linked to GMail and just a few cooked ROMs.
Click to expand...
Click to collapse
My ROM info is in my signature though based on what I am seeing in the Google forum it matters little.
So I noticed my messages were ahead by a few mins a while back, but never thought to check until now. I had just assumed that the time would be correct as it pulls it automatically.
However I checked it today after googling what the actual UTC time was and my phone is +3 mins against what it should be. This seems crazy that such a fundamental thing could be so out of whack.
I have changed the time manually, but really I would like the auto update to be correct as it should be. Is anyone else experiencing this problem?
I am UTC London.
hi there,
same problem here. my time's always wrong. also about +3min.
also when i set time manually, it takes a couple of days until it's wrong again...
Yea, I set it manually just after this post, and it back out of whack again now.
Same here. Can't think of any reasonable explanation for it!
Today, my phone is in sync, fingers crossed it lasts
I cant believe this isn't a more widespread issue, I know its not my carrier as I have other phones that I can put my sim in and it doesn't have the same problem. To me it seems like a software bug, but if this was the case there should be droves of people in this thread complaining about it and solutions via a google search, but there is just nothing...
Would be interested to hear if there are any other Lumia users reading this thread that have time that works just fine, maybe help to narrow down what is different about the few of us that have out of sync time. It really bugs me
I'm in the UK on T-mob and my time is constantly +3mins.
mdsharpe said:
Same here. Can't think of any reasonable explanation for it!
Click to expand...
Click to collapse
This might be the cause or may not, but it is funny how 1sec can crash whole internet:
[URL="http://news.cnet.com/8301-17938_105-57461756-1/leap-second-june-30-to-be-longer-than-other-days/"]http://news.cnet.com/8301-17938_105-57461756-1/leap-second-june-30-to-be-longer-than-other-days/[/URL]
Food for thoughts:
http://googleblog.blogspot.de/2011/09/time-technology-and-leaping-seconds.html
http://en.wikipedia.org/wiki/Leap_second
http://www.nasa.gov/topics/solarsystem/features/extra-second.html
heard about it;s caused by hardware issue ,somewhere in CPU has turned into a wrong frequency so the time goes wrong,
i have check this carefully and i found it's 10seconds faster per day
The time should be set by the internet, as most phones are, so even if it got thrown by 1 sec it should be fixed as soon as it gets updated.
If you have the phone on manual time it seems to stay correct, but obviously this means I stand a good chance of being late/early for work when the clocks go back/forward
Just realised mine was too, said 5:17pm when it was 5:13pm by my PC sync'd to time server
710, o2 UK
Same problem, not just with auto
Edit: I have the 800
Mine always seems to end up about 2-3 mins out, I left it for a month or so once just to see and it ended up at about 5 mins fast! I'm on 3 (UK) and my previous phones never had this problem, and my girlfriend has the 710 also on 3 and hers is fine! I've tried it on auto as well as manual and both result in time being out, seems like a hardware fault :crying:
Yep, mine is always wrong too.
Barrie
Same problem here. So, does anybody know how to fix this issue? Seems that this behaviour only exists if I trun my phone off sometimes.
goldfinch711 said:
Same problem here. So, does anybody know how to fix this issue? Seems that this behaviour only exists if I trun my phone off sometimes.
Click to expand...
Click to collapse
same problem here
7iain7 said:
same problem here
Click to expand...
Click to collapse
after looking into this the problems lie with the way the phone gets the time i think its using NITZ (http://en.wikipedia.org/wiki/NITZ)
so if the carrier does not support NITZ then the phone will not update the time.
I think android devices get there time from google services & not NITZ
I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
admjwt said:
I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
Click to expand...
Click to collapse
post this in the development thread of cm 10 and somebody will respond to you if they have experienced it already or with a solution if its been updated.
My Verizon XT912 has done some strange things over the last few days. Firstly, when we went in to upgrade another phone, my service was interrupted about every 10 seconds or so, switching between 4g to 3g to no service and the only way to get it back was to restart the phone. Even then, the phone would only get signal for a few minutes, ultimately resulting in no service. Now, even on the stock rom, will not display a signal in an area where all of our other phones display full 4g signal (I have the triangle outline with the crossed circle) and the phone restarts when any app is selected, or even when left alone. I personally think something failed on the motherboard. What do you think?
I have the same phone and am having the same problem. I am pretty damn good with phones and have had a long time to mess with this one so know it pretty well. I have had this problem before and was able to fix it using RSD although I had to try many times. I tried a ton of different things and in the end have no idea what fixed it. I highly doubt it is a hardware problem, as when I fixed it the first time the phone was much faster than it had been in a long time. I am convinced it has to do with roms/partitions and the way the stock rom is flashed to it through fastboot. Right now I am once again for the 4th time stuck with this problem and when/if I come up with a better answer for you and other people I will make a thread with all the details I have about this specific problem and how to fix it because there are a lot. One thing I know is that anytime I have had this problem SU of any kind had serious issues, no matter what app (Superuser/SuperSU), or rom, or slot I was using, hence the theory it isn't inherently hardware related... that and the fact that I fixed it twice months ago, a couple days ago, and am stuck on it now. I hope to have some more info for you and everyone else on this soon as I haven't been able to find ANYTHING related to this so far after many many many hours of searching. If you or anyone else has anymore info on this or that might in some way help with this please post it here. I will be watching this thread for a while.