can someone help me please? - Hero, G2 Touch Q&A, Help & Troubleshooting

Hi guys. I have a problem with my hero. I was jogging one week ago and I had the phone in my pocket. And the rain came, I start running back home and I forget about the phone. When I got home the phone was all wet and had a lot of water inside. I tried to dry it up but the nothing. Today I got the phone back from a guy who rapiers phones. He manage to dry it up. The phone is opening until the first screen were is written "HERO", but it`s not going any further. That guy said that the phone needs a new software, but he does`t have a cable to connect to his computer. And when I gave him the phone I didn`t gave him the usb cable. Now I`m trying to connect the phone to my laptop to install a new soft but it`s not connecting. The orange led it`s on ( showing that it`s charging ), but the HTC sync does`t find the phone to connect with him. Any ideas? I would be grateful.

Could you provide us with some more information?
Was the phone rooted? Is there a custom rom installed?
ROMS don't get broke that easely by themself.

ltraddical said:
Could you provide us with some more information?
Was the phone rooted? Is there a custom rom installed?
ROMS don't get broke that easely by themself.
Click to expand...
Click to collapse
yes the phone was rooted , it had the 2.1 official update from VillainROM, and the latest radio : update-hero-radio-63.18.55.06OU_6.35.15.01-signed.
I tried as well to open in the boot menu by holding down the home key and the power button, but remains stuck at the first screen "HERO".

Doesnt sound promising im afraid.
1. Try fastboot devices after booting with back and power held down.
If it enters white screen and shows on pc, all is not lost.
Otherwise,
2. Put phone in bag of uncooked rice for 2 days. Or even better is to put it in sealed bag with silica gel sachets for 2 days
This should really dry it out. Failing that, you are looking at opening the phone, as i am sure the water damage stickers are voided now.

anon2122 said:
Doesnt sound promising im afraid.
1. Try fastboot devices after booting with back and power held down.
If it enters white screen and shows on pc, all is not lost.
Otherwise,
2. Put phone in bag of uncooked rice for 2 days. Or even better is to put it in sealed bag with silica gel sachets for 2 days
This should really dry it out. Failing that, you are looking at opening the phone, as i am sure the water damage stickers are voided now.
Click to expand...
Click to collapse
i tried fastboot. It`s entering the white screen but still the HTC sync doesn't do nothing. dammit

Related

Q) Super Flashy Green Light with Crazy Flashing Flash (need help)

Hey guys, hoping someone here can help me with this. My brother recently brought me his broken Atrix. He's a bit of an idiot and doesn't take care of his stuff and before I tear this thing apart and see if something awesome is broke I'd like to ask you guys if you've ever seen this problem. The phone will not turn on at all. Not with my battery or his, so this is obviously not a battery issue.
If the phone is plugged into an AC adapter, the phone will sometimes flash the green status light in rapid succession as well as flash the two led flash at the same time. Other times the phone will only flash the two led flash and the screen will stay off. I have put the phone on rice just in case he effed it up by somehow getting it wet, and I am leaving it unplugged and without a battery for the night.
This is likely a hardware problem, again he is careless with his things and likely broke the phone but I was checking with the community first to see if there was a fix out there or if anyone has ever ran into this problem. Thanks if anyone can help.
I have not had this problem or heard of it before...
But maybe you could try a factory hard reset (since you can not get into the phone to do the software reset)...
Or if there is no water damage (check the back under battery to see if there is discoloration of the water-damage indicator) and there is no "obvious physical damage" maybe you can bring it in to where it was purchased if it is under warranty... instead of opening it up and voiding the warranty you may or may not have.
Sorry I could not have been of more help
But maybe you could try a factory hard reset (since you can not get into the phone to do the software reset)...
Click to expand...
Click to collapse
could i have a link to this? I don't think that this will be useful since i do not believe the phone even tries to boot. (google has said hold power and "camera buttons" what camera buttons?)
there is no indication of water damage, just normal ware on the phone. i just did it just in case.
also this phone is not under insurance or anything, so there would be no taking it anywhere.
thanks again for the reply.
You know what, I guess I was mistaken, I actually just read a couple hours ago about steps to do a hard reset, and I do infact recall reading something about a camera button... I just figured I wasn't aware of the button... But you're totally right, there definitely is no dedicated camera button on the Atrix, yet at least 5 different sites give the steps involving a camera button (I imagine it was copy and pasted from a generic "motorola hard reset" guide which doesn't apply to the Atrix, obviously)...
So yeah, sorry to say again, but I don't think I will be of much help to you,
and I only figured Motorola would offer some type of standard warranty on their hardware (assuming no physical/water damage), that's why I suggested bringing it in, but I did not even bother to look this information up, so they may not.
Err, thers a 1year warranty on the phone... Contact moto support over chat.
geishroy said:
If the phone is plugged into an AC adapter, .................I have put the phone on rice just in case he effed it up by somehow getting it wet, and I am leaving it unplugged and without a battery for the night.
Click to expand...
Click to collapse
If you plugged it into AC before putting in rice, and there was water in there, probably guaranteed to be fu**ed now. Never ever plug a phone into AC if you know or suspect water damage. And rice overnight is not long enough............needs a few days in a bag with rice to pull all the moisture out.
Did your brother even tell you what he did with it? Dropped it, washed it, sat on it......?
Can you boot into RSD and flash a sbf?
I had my Atrix messed up last week after trying some mods. Was stuck in boot cycle. Booted into RSD mode, flashed 4.1.26, and everything was good from there.
crnkoj said:
Err, thers a 1year warranty on the phone... Contact moto support over chat.
Click to expand...
Click to collapse
thanks will be sending it in tomorrow.
CaelanT said:
If you plugged it into AC before putting in rice, and there was water in there, probably guaranteed to be fu**ed now. Never ever plug a phone into AC if you know or suspect water damage. And rice overnight is not long enough............needs a few days in a bag with rice to pull all the moisture out.
Did your brother even tell you what he did with it? Dropped it, washed it, sat on it......?
Can you boot into RSD and flash a sbf?
I had my Atrix messed up last week after trying some mods. Was stuck in boot cycle. Booted into RSD mode, flashed 4.1.26, and everything was good from there.
Click to expand...
Click to collapse
i didn't suspect it of water damage, he likely dropped it a bunch and damaged something internally. i was just putting it on rice to make sure. but no the phone won't turn on or anything. so i'm going to send it in for replacement. thanks.

Wet Battery and Boot Loop

hi everyone,
i was camping last night and charged my cellphone in the tenent and two hours later i notice my cellphone and battery was a little wet due to dizzle rain.
Upon inserting my battery (without manual turning on), the cellphone immediately turn on with Vibrant logo and boot looped.
I plan to soak my cellphone in the uncooked rice bowl, but im not sure if its a hardware problem because the cellphone can be on.
1.any idea how can i recover my cellphone?
2. is this software or hardware problem?
As now, i can not manually do the download mode and im hesistant to plug my cellphone to PC via usb cable due short circuit.
Note: My vibrant had a rom version miui JB 4.1 by Jrong.
I would dry it as you said then try to just power it on or boot to recovery. From recovery reflash your ROM. If that don't work, try DL mode and use Odin.
My phone acts screwy from steam from the shower but a reboot usually solves it.
Because I am hard, you will not like me. But the more you hate me, the more you will learn.
I had the same experience with my phone it accidentally fell into the water once and had the same problem it gust boot looped I kept my phone in the sunlight for about 30mins with the case opened and the battery removed from the phone and after 30mins it worked fine hope your phone also works just give it a try and hope that this works
Sent from my SGH-T959 using xda app-developers app
thanks for the tips guys.
by the way, do i need to remove all the screw drivers and dry the internal circuit of the vibrant?
That would be up to you. One of my cousins dropped her phone in a bowl of milk a few weeks ago and it powered up just fine. It zapped her sim card reader and her touch screen was unresponsive, though.
Could take the battery out and put the whole phone and battery separated in a container with rice and after a day or so you may get all the moisture out, so long as no damage has been done already you'll probably be fine.
after 2 hours of soaking my vibrant from uncooked rice, i tried to perform the download mode, but instead of getting the download mode logo, i get a charging symbol ( small sun rays).
is my phone unrecoverable?
Yes it most likely is. It seems you didn't get DL mode thus just charging of PC. Have you tried to power it up?
Because I am hard, you will not like me. But the more you hate me, the more you will learn.
samsgun357 said:
Yes it most likely is. It seems you didn't get DL mode thus just charging of PC. Have you tried to power it up?
Because I am hard, you will not like me. But the more you hate me, the more you will learn.
Click to expand...
Click to collapse
Thanks, im still soaking the vibrant in uncooked rice.
By the way,
1. if i odin the vibrant, will my internal memory pictures and files be deleted?
2. after odin, will i root again my vibrant ?
souleater11 said:
Thanks, im still soaking the vibrant in uncooked rice.
By the way,
1. if i odin the vibrant, will my internal memory pictures and files be deleted?
2. after odin, will i root again my vibrant ?
Click to expand...
Click to collapse
If you Odin, no, your internal storage and all of your pics/video and such should be intact. Think of it as a separate area for storage.
After Odin yes, run update.zip and then flash the ROM of your choice.
hi thanks for the reply,
by the way, does anyone know why my vibrant automatically turn on (without pressing power button) upon inserting the battery?
This makes the manual download mode very frustrating to execute.
note: my vibrant and its battery was 1 hour rain soaked last sunday.
I don't have any informed answer to give to you. I know they can do some funny things upon being wet or exposed to liquids.
Maybe its something internal like mobo, or maybe something got zapped around the power button causing it to think its in the "power on" position, even if its not.
After you get done rice drying, we'll see where we can get with it. I'm not a hardware guy.
i got another questions.
Before executing the odin application, is it require to install again the samsung vibrant drivers?
souleater11 said:
i got another questions.
Before executing the odin application, is it require to install again the samsung vibrant drivers?
Click to expand...
Click to collapse
Well, not if they have already been installed. As long as you know they are there and working you should be alright. Ultimately, if nothing else works after say.. a few hundred thousand tries, you could install fresh drivers and try different cables and such.
Since your phone starts automagically when you insert your battery, make sure your holding the combo buttons before ever inserting battery, and get that USB cable in there real quick like.
Oct 15, Mon: Soaked uncooked Rice for 2 hours. Still Upon insertion of battery, it automatically turns on and boot looped. I cant go to Download mode.
Oct 16, Tues: Soaked uncooked Rice for another 15 hours. Still Upon insertion of battery, it automatically turns on and boot looped. I cant go to Download mode.
Oct 17, Weds: I observed that when I quickly insert the battery. it doesnt trigger the automatic power on. So when I manually turn on, the boot loop stoped and I was back to my previous normal boot up.
Oct 18, Thurs: A. I noticed that the volume and powers buttons are very sensitive that when press randomly, it will trigger a restart and boot looped again.
B. I observed that when I wake my vibrant from sleep mode, it will take 3 to 5 seconds and i have to press the power button repeatedly to trigger it to wake up.
Oct 19: When I manually press the power button, it does not turn on, but I charged in laptop via USB cable, it shows the charging circular symbol, and I can enable the download mode.
My questions;
1. Since my the week's history of my device is very unstable, is it safe if I flash odin ?
2. however, im very hesistant to flash odin since I think that my device unstable issue is a hardware related. what do you guys think?
It's really up to you. It sounds like the damage has been done. If in the same boat, I'd back up my photos/videos/media and flash things if you want. As you say, I believe its all hardware related, but if it works well enough to use as a device to play with ROMs and test out features, go for it.
Personally I don't think your going to return it to a normal working state. Not without some replacement parts.
.
You were just sliced bread before you were burnt by the toaster.
Toast.....always the optimist..xD
No tickee, no laundry!

[Q] Dead device? please help..

Hi all, i got my Galaxy S2 about a year ago (9100 normal, non AT&T or verizon or another else ) and i never encountered problem like this. One day i was texting on the toilet, and unfortunately it fell down on a bowl of water and its all soaked. I just turn it of and take out the battery, when i turn on it again, the start mode triggers, the icon Samsung igt 9100 is showing up and it keeps blinking and blinking, bootlooping. many of my friend said that it is fine and just wait for the water inside the machine to dry up, like one week or so. but after one day i tried to turn it on, the yellow triangle below the 9100 logo is gone ( i think its resetted and everything is gone ) and it went to download mode. But after that, i was not careful enough and my battery fell off, and the phone is turned off dead. and after all of that, i can't even turn on the phone, nothing happened, its like a dead phone without battery.
i went to many forums and many people tried to fix it using the download mode USB jig recovery kit, i bought the i9100 USB jig on the eBay, its arrived today. I tried to plug in on my phone, and i try to turn it on and even every boot method ( download mode, and recovery mode ) and holding the power, still nothing happens. what should i do...?? does that means my cellphone is dead forever? :crying::crying:
You should have put it in a bowl of dry rice for a couple of days to completely dry it out. I think you turned on your phone too soon with the risk of having it f**cked for good.
You seem more accident prone than Mr Bean.
Stick it on eBay
theunderling said:
You seem more accident prone than Mr Bean.
Stick it on eBay
Click to expand...
Click to collapse
when i plugged it into my pc, it works, it says that device is not recognized but it still shows, i think it might be some hope, can somebody help me
Unfortunately it is dead, because you did not wait til it dryed out before starting. You fried the flash chip which contains the information for the phone to run.
Only way to fix it is to replace the motherboard. Which means it becomes a new phone with different IMEI.
aiserukana said:
Hi all, i got my Galaxy S2 about a year ago (9100 normal, non AT&T or verizon or another else ) and i never encountered problem like this. One day i was texting on the toilet, and unfortunately it fell down on a bowl of water and its all soaked. I just turn it of and take out the battery, when i turn on it again, the start mode triggers, the icon Samsung igt 9100 is showing up and it keeps blinking and blinking, bootlooping. many of my friend said that it is fine and just wait for the water inside the machine to dry up, like one week or so. but after one day i tried to turn it on, the yellow triangle below the 9100 logo is gone ( i think its resetted and everything is gone ) and it went to download mode. But after that, i was not careful enough and my battery fell off, and the phone is turned off dead. and after all of that, i can't even turn on the phone, nothing happened, its like a dead phone without battery.
i went to many forums and many people tried to fix it using the download mode USB jig recovery kit, i bought the i9100 USB jig on the eBay, its arrived today. I tried to plug in on my phone, and i try to turn it on and even every boot method ( download mode, and recovery mode ) and holding the power, still nothing happens. what should i do...?? does that means my cellphone is dead forever? :crying::crying:
Click to expand...
Click to collapse
plug in the charger and let it charge for few hours. You should have left the phone to dry before switching on
Cosmic Blue said:
Unfortunately it is dead, because you did not wait til it dryed out before starting. You fried the flash chip which contains the information for the phone to run.
Only way to fix it is to replace the motherboard. Which means it becomes a new phone with different IMEI.
Click to expand...
Click to collapse
will it cost much?
I doubt there's anyone here who can tell you how much. That will depend on how much parts & labour are in your country. Send it in & find out.

Wet Phone confirmed working, but black screen.

Hello once again audience,
I have a big problem, and this is exactly what happened since 3 days ago...
At about 7 A.M. my brother was brushing his teeth and he sprayed water onto my phone by accident or something, so I thought it was just a little bit of water and just wiped in away. I did not TRY to use my phone until about 10 A.M. when I realized the screen was not working. I pulled out the battery and reinserted it to try to boot it, however I only saw the Samsung SII wordings for a split second before it blacked out.I let it run for awhile and then I realized that the touch key lights are working, and when I tap the center of the lockscreen I feel the vibration where you unlock your phone the little lock symbol. I retried this 5 times before giving up. Then about 5 hours later, I tried it again and this time it booted up nicely! Everything was tip top, except that 1 hour later it blacked out again... So when I reached home, I plugged in the charger when it is switched off and to my surprise I see the charging logo, and I tried to boot it up and it worked. It worked for 2 days. On Sunday, 2 days after the incident, first thing in the morning I wanted to check for whatsapp messages and I realised it blacked out again. This time I had ENOUGH! So I put it in some rice and checked on it every 4 hours. So now, I think it has improved. When it boot up I see the flickering of the Samsung SII wordings as before and then it boots into the ROM fine just black screen with working touch keys and everything else. But now when i turn the screen 'off' and turned it back 'on' using the power buttons I see catch a glimpse of the 4.2.2 lockscreen clock (very dark but clear) for about 1 second and it blacks out, just like when the Samsung SII logo pops up. This has been going on for about a day. What do you all suggest I do? Keep in rice? Keep it charging? Turn it off and try my luck hours later? I really need this back up as soon as possible, and thanks button would be pressed where it is due!
Thank you all for this too long message I really want it to work again!
In rice & don't touch it for a week, but given you've already used it immediately after it got wet, the damage may already be done.
MistahBungle said:
In rice & don't touch it for a week, but given you've already used it immediately after it got wet, the damage may already be done.
Click to expand...
Click to collapse
Oke, lets say it's damaged, it's the screen that's damaged only right? hat would be chep to replace, yes?
The screen/digitiser are replaceable (whether you can do it or not depends on how confident/dextrous you are), Google search/eBay will give you an idea of how cheap. Or you could always ask a local mobile repair shop (then you'll obviously pay for labour, but if you're not confident enough to do it yourself...).
Edit - Mr eBay tells me I can get one for just under AUD$107
I would eat the rice, then sell the phone on ebay as "water damaged".
I have the same problem but its not water damage . The phone screen isn't turning on but the sounds and touch keys are working. What should I do? I have pictures on the phone and want to print them or save them but the screen won't turn on. Agh!
MDevine12345678910 said:
I have the same problem but its not water damage . The phone screen isn't turning on but the sounds and touch keys are working. What should I do? I have pictures on the phone and want to print them or save them but the screen won't turn on. Agh!
Click to expand...
Click to collapse
If the device powers on normally (except for the screen) and you don't have pattern unlock or other security enabled, it's a simple matter of powering the phone up and connecting to a PC via usb.....
The files should then be accessible via the windows explorer program.....
Sent from my rooted, debloated stocKK kn0x0 SM-G900F

[Q] if I plug phone in, it tries to boot

phone might have gotten wet inside - tried to clean screen and it started looking splotchy. Previous owner put some plastic screen protector on it. when I try to charge it either using usb or magnetic charger it vibrates three times and then does it again until I disconnect it. if i use Emma it recognizes phone very briefly until phone tries to reboot. Seems like some kind of funny bootloop. I have it sitting in uncooked rice in case it got wet inside. but something like this happened to a Note 1 that I had (didnt get wet)and there was a key combo that got me to recovery. Any ideas?
nazcalito said:
phone might have gotten wet inside - tried to clean screen and it started looking splotchy. Previous owner put some plastic screen protector on it. when I try to charge it either using usb or magnetic charger it vibrates three times and then does it again until I disconnect it. if i use Emma it recognizes phone very briefly until phone tries to reboot. Seems like some kind of funny bootloop. I have it sitting in uncooked rice in case it got wet inside. but something like this happened to a Note 1 that I had (didnt get wet)and there was a key combo that got me to recovery. Any ideas?
Click to expand...
Click to collapse
Sounds like an internal issue, not sure if water would do that as I've had my ultra in water with the cover off. I would flash a stock rom

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