So can anyone confirm that Verizon still has replacement Eris's or not. Awhile back I read about a guy getting a moto droid as a replacement for the eris because Vzw was "out" of the Eris. But now it's to my understanding that people are still receiving replacement erises. It is also to my understanding that the incredible was specifically made to "replace" the eris. So if today I did an insurance claim with Verizon, any ideas what phone I would be receiving
My sister got a boot loop from the july ota last friday and got a replacement 5 days later and that was only because it happened on a friday it had two day shipping, but it didn't ship till monday. But it is a refurb.
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mswilson2007 said:
So can anyone confirm that Verizon still has replacement Eris's or not. Awhile back I read about a guy getting a moto droid as a replacement for the eris because Vzw was "out" of the Eris. But now it's to my understanding that people are still receiving replacement erises. It is also to my understanding that the incredible was specifically made to "replace" the eris. So if today I did an insurance claim with Verizon, any ideas what phone I would be receiving
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it should be an eris but its the luck of the draw, im sure they got plenty of refurb eris' right now on hand,lol. i wouldnt expect an incredible, as nice as thatd be.
I got a eris replacement twice, I was trying to get a droid lol. I'm diggin my eris now with the WW rom though.
Sent from my Eris using XDA App
Ok...thanks. I just came from windows mobile...so all this talk of kernels and such has me misty eyed. But I guess once I learn a little more I will be able to get the maximum usage out of the Eris
Sent from my Eris using XDA App
Yeah they still have replacement Eris's. I just goth my second within two days. If I have one more problem, I'm demanding the X, lol.
Sent from my FroyoEris using XDA App
Related
Can anyone confirm what the replacement for the Eris is currently? Is it a refurbished Eris, or the Incredible?
mswilson2007 said:
Can anyone confirm what the replacement for the Eris is currently? Is it a refurbished Eris, or the Incredible?
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they will not send u an incredible , and as i just got a replacement and they sent me a motodroid , the incredible is back ordered until the middle of july and they will not offer it to u, the eris was outta stock as of the other day they were waitin to get more in
2 days ago I received a replacement Eris, which seems to be working free of hang ups and without glitches. Old Eris was on 2.1 leak 3 and had many issues.
Sent from my Eris using XDA App
Wait, if you give them an old broken Eris (now that the Eris is discontinued) is it possible they will just give you a moto droid?
Hungry Man said:
Wait, if you give them an old broken Eris (now that the Eris is discontinued) is it possible they will just give you a moto droid?
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not sure, all i know is they told me i had to wait or they would send me a motodroid, they said the warehouse had non in stock,and btw verizon says the eris is not discontinued it may be but they will not admit this
http://www.droid-life.com/2010/08/1...id-2-and-incredible-as-warranty-replacements/
So incase you haven't read that story hurry up and READ IT! I want to get in on this deal but it poses a problem my crapball is fine. How can I break it?
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that would be really nice, but correct me if im wrong but if its under a year old isnt the warranty still with verizon and not asurion?
If they offered me an Incredible or D2 I'd leave with the Incredible. The D2 isn't rooted yet and only has a 5mp camera compared to the 8mp that the Incredible has. Kinda wish my trackball would mess up...but give me prior notice so I could unroot it first.
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I just walked in last saturday to get a replacement sent to me.
I received it yesterday.
it's a droid eris.
myth busted.
Lemcott said:
I just walked in last saturday to get a replacement sent to me.
I received it yesterday.
it's a droid eris.
myth busted.
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Think it's mainly talking about the insurance, not the warranty.
I've been patiently waiting for this...I'm ready to unload this under powered eris. Just waiting for the right chance to get something else
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You have to wait for the Eris to be out of stock for replacements in order to get something else. I tired it and they said they could send me a Devour or Ally. I promptly told them hell no, and said Eris or better. They said Eris is then all we can do. I said sure why not.
Mackattack said:
You have to wait for the Eris to be out of stock for replacements in order to get something else. I tired it and they said they could send me a Devour or Ally. I promptly told them hell no, and said Eris or better. They said Eris is then all we can do. I said sure why not.
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Wow Ally or Devour...I lol'd
The Devour is a downgrade from my Eris, and the Ally, while having a better cpu, & resolution, I don't like the looks.
Mackattack said:
The Devour is a downgrade from my Eris, and the Ally, while having a better cpu, & resolution, I don't like the looks.
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you tried through asurion or verizon?
verizon as the rumors suggested. Now I hear that Droid owners who are calling vzw with an issue are getting D2's(or in some cases Incredible's or X) instead because they don't have any replacement Droids in stock at this point in time(and they won't for a while).
This is in fact true! I'm currently on my 4th Eris. My speaker went dead last night. Called Verizon today. Incredible in my hands Wednesday. Cost me zero dollars. It's warranty only, not through Asurion, and I believe you have to have had a few replacements already. Woot! Incredible on Wednesday!
Sent from my Froyo Eris using XDA App
i just called in and they are sending me my fourth eris. Guess we dont all get a new incredible.
Verizon offered me a Devour or some other POS today.
So, If I am not happy with my Eris(mainly because of the lower end hardware vs even the Droid), should I just get the OG Droid off ebay for like $200 and then sell my Eris for $125. Then wait until October-November to call in and see what I get? Or should I try to call again and again to see if I can get something besides the Devour/Ally? BTW which has the better audio quality the Eris, Ally or the Droid?
It just comes down to what they have on hand. I'm currently waiting on my fourth Eris but if the stars align I'll make a post. I had to ***** like hell to get this one because the water damage sticker was pink.
Sent from my Eris using XDA App
wait so this is for people that have insurance on the eris to? i wanna upgrade super bad and im on my 3rd refurb but i seriously am starting to hate the eris. so does insurance count to, or do you get sent another damn eris?
bubba1114 said:
wait so this is for people that have insurance on the eris to? i wanna upgrade super bad and im on my 3rd refurb but i seriously am starting to hate the eris. so does insurance count to, or do you get sent another damn eris?
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Just call and tell them that but no guarantees on them giving you a different phone. I didn't even bother to because I hate talking to costumer service. If you are out of contract your best bet would be to talk to a customer retention specialist about your issue.
Sent from my Eris using XDA App
Talk to tech support, not customer service. Let them know your disdain for the phone and how you'd upgrade but your upgrade date is so far off. Maybe I got lucky with a cool tech, i dunno. One more day!
Sent from my Froyo Eris using XDA App
Going to the Verizon store tonight to get a replacement for my left turning trackball problem. We'll see what happens.
After the ICS update my phone has become unstable rebooting when accessing apps and my radios are all messed up dropping 4g and 3g all of the time
After 4 factory resets , today being the most recent factory data reset ,I had enough when my phone starting rebooting trying to make phone calls . Called Verizon to get a replacement no more rezounds so they said we go to the next comparable device and they said a Motorola razr I said no way is a razr on the level of my phone. I told the tech Im better off dealing with my issues , he insisted on sending me the razr said try it and if you don't like it call back and we will try something else to get you going , I felt insulted lol . I just hope its just software related with my phone and nothing hardware in case I need to start putting roms on it ,that was the whole point of getting a replacement , but might have to gamble now hopping its not hardware related .but before ics I was having problems but its worse now. For one no extended battery on the razr . I barley get through the day on my resound with extended battery I'm on my phone a lot with phone calls browsing listening to my music and GPS maps . So yep no more Replacements for now on rezound .
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bad news for our brave brick testers
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Confirmed.
Hmm...I have been dealing with my screen freezing or the phone going crazy and randomly selecting different things on its own. If I lock and unlock it, the problem is resolved for a bit. Some days it never happens, some days it is intolerable. It has started happening with the camera now after the new update. I wonder if I hold out a bit longer if they will send me whatever new HTC phone comes out in the coming months lol.
waw
Thats really sad actually. Here is why.
1-No we cant do as much testing, which in turn means more devs leaving, which in turn means development coming to a screeching halt. Breaks my heart since this never truly saw the full potential of aosp like my Tbolt did.
2-Only the rezound, s3 and tbolt had surf and talk on 3g. and they sure as hell will not issue an s3 as a replacement, and i sure as hell am not going back to the tbolt after i burned my upgrade on the rezzy
3- I was wiating till the end of my warranty to get a one last rezound to survive the year between the end of my warranty and upgrade eligibility, now that dream is crushed too.
I'm pissed my rezound has like 3 annoying dead pixels
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ijustwantmydock said:
I'm pissed my rezound has like 3 annoying dead pixels
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The rep I spoke with was assured that this was only temporary.
The only comparable phone would be the S3, otherwise everything on verizon is a downgrade. NO WAY id settle for a razr, never.
There is always eBay. Last time I checked rezound really wasnt pricey at all
Edit: $160 on eBay clean esn
Sent from my upgraded, ICS'ed, rooted, S-offed, viper rommed, desensed, themed, supercharged, customized toy.
Rep told me it's temporary. Could be because mad people returning for various reasons.
Sent from my ADR6425LVW using xda premium
This is a temporary shortage, I would advise checking back on Monday.
That's strange, I called today Due to 130+ heat issues and they did the same thing "out of stock". Offered me a razor, I told them I want a rezound So he said he will ship one.
Guess I'll wait and see what comes tomorrow
It's my fault, my wife and I have burned through 6 refurbs in the last 2 weeks.
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They have been out for about 2 weeks now, my brother's rezound took a crap and that's all they had then was the razr . Was just in Verizon store they said that right after the update , people have had a lot of trouble with the rezound signal failures,rebooting ,some bricked phones as well . Well we hope its temporary
Sent from my ADR6425LVW using xda app-developers app
We have a one year warranty on this phone guys. If Verizon won't stand behind it, then their contract is void, and I believe if you made a big enough noise, they would give you one, or upgrade to the gs3. I know that they have declined it up until now, but they can't back out of a warrenty without compensation. When you purchased a Rezound, that's what you bought, not a razor. At the very least I would think if you put pressure on Htc, they would make good on the warranty.
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It should be temporary. When my rezound bricked it took half a week for a replacement rezound to be in stock to ship out.
It's temporarily low in stock, but not discontinued. According to my sources anyway.
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Guys just a fyi, I have a cln coming in on Monday. I wasn't offered anything other then a rezound.
Sent from my Rezound using xda app-developers app
Oh I'm not settling for a razr,and like you said I feel the same way I bought a rezound not razr in my eyes they are not even on the same level .I didn't fight today but tmrw is a new day I want another rezound or a real equivalent and not a Motorola device wouldn't care if it was the razr maxx still wouldn't want it , like you said a gs3 ,not a fan of touchwiz but wth. the new incredible 4g is decent but its hard to go to smaller screen and that feels like a downgrade compared to my rezound .
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I just called and they are sending me a replacement. Will be here Friday.
a buddy of mine told me that if you currently own a tbolt and call Verizon Wireless complaining about certain issues, they replace it with a Rezound. Has anyone heard anything about this?
If you get your Thunderbolt replaced for valid insurance purposes, they will replace it with a rezound since most, but not all, Verizon stores are out of Thunderbolts.
Some times, though, you won't be offered a rezound. Rather, you may get offered a LG Revolution... which sucks.
There is a post about it here:
http://forum.xda-developers.com/showthread.php?t=1798026
Sent from my ADR6400L using xda premium
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
imagelost said:
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
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Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
enzonix said:
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
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Click to collapse
They have new bolts around for insurance reasons good luck with new under extended warranty provision
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scottthreet32 said:
They have new bolts around for insurance reasons good luck with new under extended warranty provision
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Click to collapse
Hi,
What is this new provision you speak of?
Thanks,
Bryan
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
It's not new sorry
What i mean is you want a new bolt smash the one you have
Vzw will not give new under warranty u will keep getting a clnr for defective phone
I have asked many times keep getting junk
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trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
enzonix said:
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
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Click to collapse
I'm bought ready to do the new route
Smashing phone will cost me money that I don't have
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Tiezane said:
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
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Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
jonah1234 said:
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
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I wonder if they're more accomodating with business accounts. My company pays for my phone.
I have a replacement tbolt on the way from Verizon. As of 9-31. They have plenty on hand I was told. My LCD screen is dying.
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If you had the option, would you choose the Nexus or the Rezound??
Id take a rezound. Besides slow updates, i like the build quality of htc phones
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boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
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The Rezound. Personal preference, but the big part for me is the SD card. Yes, the Nexus has a slightly larger screen, and is, well, a Nexus device, but overall I just really have liked HTC's devices.
http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938 for a comparison of the two....
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
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Click to collapse
Very hard decision for me. Both phones are awesome. I think I would go with the rezound because Ik if I got the galaxy nexus I would miss having an HTC device. Although I do love the galaxy nexus
Sent from my Liquid ICS HTC Thunderbolt
Nexus for me. Google knows how to give support unlike HTC. bah.
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
JohnyHumpergood said:
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
Click to expand...
Click to collapse
Next time use this,might want to log in first.all ways know whats up,learn by do u
https://wbillpay.verizonwireless.com/vzw/secure/orderhistory/viewOrderHistory.action
Sent from my ADR6400L using xda premium
Does anyone know if Asurion is still giving out the Rezound to replace the thunderbolt? In the forums it seemed that as of November 2012, some were getting a refurbished Bolt or a Rezound depending on a roll of the dice. Thanks.
If so you're lucky since they're retiring it.
Sent from my ADR6400L using xda premium
They still have Thunderbolts. Made a claim yesterday and got one in today.
Send it back a few times and complain and you'll get something other than a Thunderbolt. Usually still a Rezound.
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All I did was told them I am tired of the data drops and its a known issue. Lady still insisted she could only send what you have. She asked me if her service was a 5 star rating. I told her if you could get me another phone I would give her a 5. So after a few min she said her supervisor said offer the rezound. If you can get the phone its sooooooo much better than the bolt. I have great signal no data drops and no lag. Don't settle for less but be nice and its amazing what you can get out of people.
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