Related
This morning my S3 was working fine, fully charged over night and functioned as normal. Sent a text, put it in my pocket and went about my business. Checked the time half an hour or so later... still fine. Came to make a call an hour after that, the screen was off and i couldn't get it to switch back on.
My first thought was that it must not have charged over night, plugged in charger and tried again but still nothing. Luckily the misses has an S3 also so I tried her battery in mine and vice verca... her phone switch on with my battery and was still charged... mine still did nothing at all with her battery in. Absolutly nothing!
I can't get anything out of it... wont switch on, no download mode, no recovery, laptop wont pick it up via usb. Its not like it banged anything whilst in my pocket as i was just sat watching TV and an hour ago it was fine.
Anyone had this or know what to do? Is it worth making a JIG to try and force download mode even though no button combo does anything at all? (believe me i've tried them all!)
Phone is rooted and *was* running a custom ROM with no problems. Does it need a trip to a service center? If it has to go for a warranty repair is there any way they can tell root/ROM if no download mode/ recovery?
I could understand if I f***ed it up when flashing something but as I say I was doing nothing at the time.
Thanx in advance for any info!
Theirs a thread started called "borrow a jig near you" if you cannot access download, recovery or anything I think that's the only option you have or the dreaded service centre lol
Sent from my GT-I9300 using xda premium
Happened to mine. Totally dead, was sitting on desk so wasn't touched between last use.
Sent it to Samsung (Regenersis) who replaced a power management IC and the main board.
Sadly it returned with very poor cell reception so went back, and has since come back still with poor reception, scratches, and lint under the camera glass! Not too happy with Samsung's repair centre atm!
Sent from my Nexus 7 using Tapatalk 2
LadFromWales85 said:
Happened to mine. Totally dead, was sitting on desk so wasn't touched between last use.
Sent it to Samsung (Regenersis) who replaced a power management IC and the main board.
Sadly it returned with very poor cell reception so went back, and has since come back still with poor reception, scratches, and lint under the camera glass! Not too happy with Samsung's repair centre atm!
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
If it returned with more problems, you can ask for a replacement.
You don't think I have already?! Haha
So far my pleas are falling on deaf ears. Spent several hours on the phone to them when it come back, before I got someone who would escalate it further and am waiting for their response
Sent from my Nexus 7 using Tapatalk 2
Cheers for the replies. Looks like it's off to the service center for a fix and some added problems.
Just hope they can't check the flash counter or ill be paying for it!
EDIT: just spoke to my carrier and because its only a few months old they will replace if free of charge!
Anyone know if it will still have all my personal info on it or is it too dead to talk to anyone?
dumb donkey said:
Cheers for the replies. Looks like it's off to the service center for a fix and some added problems.
Just hope they can't check the flash counter or ill be paying for it!
EDIT: just spoke to my carrier and because its only a few months old they will replace if free of charge!
Anyone know if it will still have all my personal info on it or is it too dead to talk to anyone?
Click to expand...
Click to collapse
If they replace it, they will send it to the service centre at their expense so it will be wiped anyway
Sent from my GT-I9300 using xda premium
speedyjay said:
If they replace it, they will send it to the service centre at their expense so it will be wiped anyway
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Excellent! Cheers. :good:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
Hi guys,
Does anyone know where the water sensors (white round strips) are on HTC One? I accidentally dropped my HTC One in water. It started vibrating and I could not turn it off. It turned off once the battery got drained. I am not sure if I should try to plug it in. Its just over a month that I bought it..but I dont have the accidental insurance...I wonder how HTC knows if the cellphone (in particular HTC One as it is pain in the ass to open according to ifixit) has water damage or not.
Thoughts??
Appreciate your help!!
Thanks...
just call att and tell them then you want the insurance added. tell them you didn't realize it was just over a month. they always honor it. then next day do a claim.
Sent from my HTC One using xda premium
I am not sure if you should try turning it on either. Not do I know about how htc detects water damage.
My sister-in-law spilled some soda on her phone and put it in a jar of dry rice (surrounding the phone with rice entirely) to dry it out. It worked well for her, but I don't know how effective it is in general. Nevertheless, it might be worth a shot.
When I took my phone in for a replacement they checked what color it was under the glass for the flash. Maybe that could be it somehow?
Pull out the SIM card slot. Put it a container filled with uncooked rice and seal it up. Make sure you bury the phone into the rice so it sucks out the moisture from the phone. Leave it there for about 3-4 days. Take it out, place SIM card back in, plug in charger and see if the red notification light turns on. If it does, it means its charging and let it charge for about 30 minutes before powering it on.
Sent from the Hottest Phone of 2013 (HTC One)
I did the rice thing already for 2 days. Plugged in this morning. The red charging light starts flickering and then has been blinking ever since. Not a solid red light like its supposed to be during charging. Phone doesnt get charged. Tried holding power button for 10-15 sec with no luck.
I am assuming if I call HTC, they wont honor the warranty no more...Am I correct?
seahorse34 said:
I did the rice thing already for 2 days. Plugged in this morning. The red charging light starts flickering and then has been blinking ever since. Not a solid red light like its supposed to be during charging. Phone doesnt get charged. Tried holding power button for 10-15 sec with no luck.
I am assuming if I call HTC, they wont honor the warranty no more...Am I correct?
Click to expand...
Click to collapse
I would try AT&T they may swap it out without checking. HTC probably will check.
RestInPieces209 said:
When I took my phone in for a replacement they checked what color it was under the glass for the flash. Maybe that could be it somehow?
Click to expand...
Click to collapse
When I called for service they mentioned the same thing. They asked if the yellow around the flash was red at all.
Sent from my HTC One using xda premium
Shocking suggestion but how about being honest and paying for repairs and your mistake.
Sent from my HTC One using xda premium
eallan said:
Shocking suggestion but how about being honest and paying for repairs and your mistake.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Pfft being honest is so 1950's
sent from my mom's basement
eallan said:
Shocking suggestion but how about being honest and paying for repairs and your mistake.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
or sell it As Is and get a S4 Active and never have to worry about this again
MrGriffdude said:
Pfft being honest is so 1950's
sent from my mom's basement
Click to expand...
Click to collapse
Don't mind him, he's a skyrocket user (was) we're all smartasses.
Sent from my HTC One using xda premium
Why damage can be easily seen under microscope any part of any PC board
Sent from my HTC One using xda app-developers app
I have the One and the Skyrocket. I guess I'm a smart ass then.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
SKyRocKeting727 said:
I have the One and the Skyrocket. I guess I'm a smart ass then.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
Lol you know how most of us skyrocketeers are.
Sent from my HTC One using xda premium
seahorse34 said:
I did the rice thing already for 2 days. Plugged in this morning. The red charging light starts flickering and then has been blinking ever since. Not a solid red light like its supposed to be during charging. Phone doesnt get charged. Tried holding power button for 10-15 sec with no luck.
I am assuming if I call HTC, they wont honor the warranty no more...Am I correct?
Click to expand...
Click to collapse
The same is happening to my phone right now after i kept it in rice for 3 days. What happened to ur phone then?
The flash is the water sensor, as others have mentioned or guessed. I was at the AT&T store for a sim card swap and casually asked. I know the tech well and he told me where it was himself. Also, the dry ice trick is more reliable in my experience.
You can use silica desiccant in a bag for much much better results than rice. You typically find small packets in shoeboxes, etc. (No, I am not encouraging you to take the packets out of all the shoeboxes at wal-mart. But if you did, you'd confuse the hell out of the security personnel if they watched you on camera =P) You can refresh the desiccant pebbles by heating your oven to about 300 and then turning it off & leaving the packets on a cookie sheet inside. This will purge the moisture from them and re-activate them.
eallan said:
Shocking suggestion but how about being honest and paying for repairs and your mistake.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I used to be honest like you, but then I took a $50,000 medical bill to the knee.
I dropped my HTC One in the toilet, and it's not working at all. Can anyone help?
It was in the toilet for a second or two. I then took it out immediately and turned it off, wiped off any excess water, and left it in a bowl of rice, rotating it every few hours, for 48 hours. I have tried to turn it on this morning, but have had no luck. The screen is just blank, and the phone does not react when I put the charger in. The led green light doesn't come on to say it's charging, and neither a laptop of computer are recognising it when I plug it in. Does anyone have any idea what's wrong with it, or is it just completely dead? It's a new phone on contract, and I really can't afford to get a new phone. Or does anyone have any idea how much it would cost to repair it?
Any advice or tips would be really appreciated!
Thanks
thebrightpink said:
It was in the toilet for a second or two. I then took it out immediately and turned it off, wiped off any excess water, and left it in a bowl of rice, rotating it every few hours, for 48 hours. I have tried to turn it on this morning, but have had no luck. The screen is just blank, and the phone does not react when I put the charger in. The led green light doesn't come on to say it's charging, and neither a laptop of computer are recognising it when I plug it in. Does anyone have any idea what's wrong with it, or is it just completely dead? It's a new phone on contract, and I really can't afford to get a new phone. Or does anyone have any idea how much it would cost to repair it?
Any advice or tips would be really appreciated!
Thanks
Click to expand...
Click to collapse
I have been working for a sub that repairs phones for AT&T for several years. Water damaged phones do not get repaired as there is no way to get all the water and the contaminates that it migrates to the PCB out from under all the parts and connectors. If the Rice or other suggestions did not work then the phone is history and must be replaced at your cost if you don't have insurance. If you have insurance just be honest pay the deductible and get the refurb the will give you.
Thats your only options.
The ones water Indicator is actually inside the flash lens. Look next to the camera lens and see if that's a pinkish color or a off white- yellowish. Pink is water. There's also a small one inside the Sim slot that you can't really access or see. Good luck
Sent from my HTC One using Tapatalk
Following the topic opened for the device twisting in pocket (again, apologies for being a di*k on it), I discovered this other problem.
My back cover is not being completely shut.
I have a .5mm gap between the white border and the white back cover on the bottom right corner (looking from the back), just were the vibration motor is.
I'm even sure that this problem is related to another annoying thing for me, which is that the vibration is way too noisy (holding the corner pushed in makes the vibration smoother).
I submerged the phone in hot and cold water several times when I discovered this thing, but no problems whatsoever.
I tried to heat the back with an hairdryer and clamping it for the night, but eventually it lifts back up.
Oh, and I literally burned the white bezel a little (just a tiny little, but that got me really MAD), so be careful with the hairdryer in case you got the same issue.
I will post some pictures when I get hold of a decent camera.
Did some of you notice something like this?
Sent from my C6833 using Tapatalk 2
Not really but comming from the note 2 the vibration alarm feels much smoother soo i think ypu could have a bad glueing spot. I believe there is npthing you can do about it but claim a warranty your own repair tries will make it just worse. If you can't get it repaired under warranty wait for ifixit and look if they publish a repair guide with reapplying of the glue (highly doubt it though)
fastest83 said:
Following the topic opened for the device twisting in pocket (again, apologies for being a di*k on it), I discovered this other problem.
My back cover is not being completely shut.
I have a .5mm gap between the white border and the white back cover on the bottom right corner (looking from the back), just were the vibration motor is.
I'm even sure that this problem is related to another annoying thing for me, which is that the vibration is way too noisy (holding the corner pushed in makes the vibration smoother).
I submerged the phone in hot and cold water several times when I discovered this thing, but no problems whatsoever.
I tried to heat the back with an hairdryer and clamping it for the night, but eventually it lifts back up.
Oh, and I literally burned the white bezel a little (just a tiny little, but that got me really MAD), so be careful with the hairdryer in case you got the same issue.
I will post some pictures when I get hold of a decent camera.
Did some of you notice something like this?
Sent from my C6833 using Tapatalk 2
Click to expand...
Click to collapse
Mate, I'd send that in for warranty, that is not normal. Mine is always kept in my pocket and I've sat on it a few times and it's still fine.
Sent from my C6833 using XDA Premium 4 mobile app
SpyderTracks said:
Mate, I'd send that in for warranty, that is not normal. Mine is always kept in my pocket and I've sat on it a few times and it's still fine.
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah that was my first thought, but tomorrow I will check first if it's a repair that could be done without leaving the device in for a week or worse.
I don't want to use an old phone for a week, no way.
Not just for a glue thing that can be fixed in like 5 minutes anyway.
From the other thread I posted:
I kept the phone warm for a bit and then I clamped it for 2 hours, it was fine for half an hour maybe, and then the back plate started to lift up again, obviously influencing the vibration as well.
I'm so pissed as I'm realising that I will have to go for warranty one day.
And by that I mean going through the whole "I bought the phone in the UK but you know that Sony covers warranty damages anyway in any EU country if you bought it from one" process.
I guess they'll definitely will oppose some resistance at first.
Sent from my C6833 using Tapatalk 2
Is this back cover problem before or after the twisting experiment you tried?
jewelkobayashi said:
Is this back cover problem before or after the twisting experiment you tried?
Click to expand...
Click to collapse
It happened way before, because the vibration was always strange...
Anyway, I sent it in for warranty, as yesterday I turned it off and it stayed in boot loops ever since.
I guess SetCPU had something to do with it, as I set it to 300mhz when the screen went off, and I suspect the phone didn't have the power it needed to turn back on.
I tried with every program I have (PCC, Sony Bridge, SUS), everything went fine repairing it, but no luck.
Now I'll have to wait more than a month (that's what they said, unfortunately) and I'll have to live with an LG 2X until then crying::crying.
fastest83 said:
Now I'll have to wait more than a month (that's what they said, unfortunately) and I'll have to live with an LG 2X until then crying::crying.
Click to expand...
Click to collapse
Oh! Poor soul But a month? Where do you live?
LordManhattan said:
Oh! Poor soul But a month? Where do you live?
Click to expand...
Click to collapse
I live in Verona, Italy, and the repair centre is in Milan, like 100 miles from here.
Still, I don't know why the hell they take all that time.
In fact, I will call Sony again tomorrow complaining A LOT about this.
It's unbearable that in 2013, when I send a package via UPS from Italy to US in 1 (ONE) day, a cell phone repair (in which they will probably just replace the whole device) takes A MONTH.
fastest83 said:
I live in Verona, Italy, and the repair centre is in Milan, like 100 miles from here.
Still, I don't know why the hell they take all that time.
In fact, I will call Sony again tomorrow complaining A LOT about this.
It's unbearable that in 2013, when I send a package via UPS from Italy to US in 1 (ONE) day, a cell phone repair (in which they will probably just replace the whole device) takes A MONTH.
Click to expand...
Click to collapse
That's bonkers! With any luck they just say a month as the longest it could be, but will returned sooner. Month is just crazy.
Sent from my C6833 using XDA Premium 4 mobile app
Yeah, they replaced mine in 3 days!
Sent from my Xperia Z Ultra using Tapatalk 4
SpyderTracks said:
That's bonkers! With any luck they just say a month as the longest it could be, but will returned sooner. Month is just crazy.
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Let's hope so, but I'm not that confident, I'm in Italy, not in the UK... things go slooooooow here.
Or better yet, why just not give me a (paid) option to just get it repaired in a week? I paid premium price for the device, I don't care for another 50 £/$/€, I just want it back.
warfareonly said:
Yeah, they replaced mine in 3 days!
Sent from my Xperia Z Ultra using Tapatalk 4
Click to expand...
Click to collapse
What did your device have to get it replaced?
fastest83 said:
What did your device have to get it replaced?
Click to expand...
Click to collapse
It went dead while I was chatting on WhatsApp.
Hard reset, fastboot, nothing worked.
45K premium paperweight !
Maybe it didn't like the girl ? :silly:
My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Superman22x said:
My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Click to expand...
Click to collapse
Just happened to mine.. Sprint just gave me a new one.. If you hold the power button down and reset it a few times it might come back. But it will not stay.
Bad touch screen .
Sent from my EVO using Tapatalk 2
:what: Wow. Just happened to 2 people. Wonder if we'll see a rash more suddenly
Sent from my EVO using XDA Premium 4 mobile app
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Nope, I have not done an OTA update in months. It's been working temperamentally all night. I was able to recover and flash a new ROM, and still, same problem. Guessing it's a hardware problem, not a software problem.
ahecht said:
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Click to expand...
Click to collapse
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
hondafreak513 said:
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
Click to expand...
Click to collapse
Anyway to get at that cable in this phone?
That exact thing happened to my device about 3 weeks ago. Sprint replaced the screen for $50. When I powered it up the screen was unresponsive. Turned out that I had an older twrp with a new touch panel. Even though the screen was all full of snow the touch panel was working and I ended up
wiping my system. What an ordeal! My device is working perfect now, it's definitely your screen. Good luck!
Sent from my EVO using xda app-developers app
Superman22x said:
Anyway to get at that cable in this phone?
Click to expand...
Click to collapse
If you know how to take the phone apart.. but it would be best to take to sprint.. you will need to try to get the screen back on to run a ruu to unroot the phone..
Sent from my cat riding a dinosaur chasing a UFO!!
Not hard to take the phone apart but, for $50 bucks they said if it wasn't the screen they would give me a new device. They won't know it's rooted till they fire it up. The guy that helped me didn't care that it was rooted, it's hardware failure. His EVO was rooted lol
Sent from my EVO using xda app-developers app
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
Superman22x said:
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
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If you have tep insurance they can't refuse to replace it unless it got wet
Sent from inside my mkv
I do not have insurance...
I had this issue. Give it time and it should go back . I was at the Sprint store and then the screen came back. Is your phone hot?
Sent from my EVO using xda premium
Id say it is your touch screen drivers. I have had the same issue when they first dropped. I doubt your LCD would be doing that. If it does fix the issue, then you got a different model touchscreen/lcd.
EDIT: Just read your post about it returning to normal by pressing on the screen. So it does sound like there are some issues, and probably need to get the screen replaced. See what options you have with sprint as it is probably out of warranty with htc anyways. Most shops would charge 100-150 to replace it probably.
I believe it is standard policy for Sprint to charge $50 to fix or replace the device if it can't be fixed. It's not a bad deal, my gf's device had a dead spot and they replaced the screen for $50. You will pay about that for a screen on the internet if you replace it your self. Your only problem is the distance to travel and in my case they had to order the screen so I activated my OG till the part came in. The $50 will guarantee you will get a working device.
Sent from my EVO using xda app-developers app
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well.
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August. Annoying thing is it takes a minimum of 2 weeks, and I am waiting on a few important calls in the next few weeks. I'm going to buy a used phone on ebay, and then sell it when I'm done.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well. When it's frozen, if I turn the screen off then back on, the static is back. Which almost seems software related. Strange problem.
Update. HTC says the phone is out of warranty and quoted me $290 for repair. I'm guessing this is because I left it S-off? Even though it is clearly a hardware issue...
My next question, is it worth buying a screen online and replacing that, or does the fault go deeper? I can handle the screen replacement, but if there is more wrong, then that is $50 wasted.