All of a sudden for no reason my contacts are gone! why and how did this happen and what can I do? im getting so mad at this phone. anyone want a new hd2?
Did you have a sync partnership through active sync with a pc or exchange account? if you do & you have contacts synced between the two, when you end the partnership it deletes anything that was synced.
Related
Over the last few days I have completely lost all of my contacts twice. I would really appreciate some advise or a point in the right direction to solving my frustration.
I am running the official HTC ROM version 2.73 and everything was running fine up until two days ago. I originally had all of my contacts stored under 'Phone' as I had a fresh sim card and the rest of my contacts were spread over several accounts (gmail, hotmail, exchange server) and none of my phone numbers were stored electronically.
The first time there was some error message that I did not pay attention to (as they do tend to pop up every now and again) followed by a phone reset and loss of all my contacts and some associated data (call logs but not email or SMS). After attempting and failing to find these numbers I decided to re-enter my contacts but this time save them under 'Google' contacts so they would be backed up to my gmail.
I had just finished re-entering all of my contacts and then all but 30-odd were gone again. This happened following a forced close and reset of the sense UI (as has been happening with increased frequency of late). All of my favourites had also been deleted - leaving me very frustrated! The lost contacts are also not saved in my gmail and many that remain have been duplicated four or five times.
If anyone could advise me on my problem I would be very appreciative
Thanks
David
Do you utilize HTC Sync ?
As I understand, contacts stored in the "Google" Group are automatically synced with contacts in you Google Account ; contacts stored in the "Phone" Group are synced by HTC Sync with contacts in Outlook or Outlook Express on your PC running HTC Sync.
I had installed HTC sync but was yet to untalise it as I did not realise that 'Phone' contacts had anything to do with it. I do not have any contacts stored on my home laptop and therefore whenever a sync was done, zero contacts were synced.
I have changed the setting of my sync from MS Outlook to Windows address book and all of my contacts seem to have reapeared - both phone and google contacts. All of my phone contacts seem to have lost the link with Facebook but I think that may be a recuring problem with Hero users.
Thanks for the suggestion - hopefully now I can sort all of my contacts out!
Weird???
I have never had a problem with Sense UI having to 'force close'
That's very unfortunate, especially as it happened just as you'd input all your contacts again.
I never use HTC Sync personally but if you have all your contact's details - try inputting them into your Google account using a pc. This way they should just sync with your phone automatically, and it's much easier than entering them on your phone!
If the 'force close' issue keeps happening - I would send it back and get a repair done, or a replacement!
Hope this helps,
Dan
Hi all,
I was planning to reset my hero, but before I do that I wanted to know whether syncing the contacts with google contacts after the reset, would wipe out all my contacts from the google server or would it consider it to be a "fresh sync" and add all the contacts from the server to my phone. Currently my contacts are synced with google contacts. Waiting for you reply. Thanks in advance.. Cheers !!
no, it will sync them.
So whatevers on the server will be copied to the phone. You wont lose whats on the server, dont worry.
My wife uses a Hero.
When she got it we synced it with pc-outlook and got all her contacts and calendar on it.
But while using the hero for several months without paying attention she added new contacts as “gmail” contacts and added new calendar entries as “My Phone”, instead of “PC sync”.
Now none of these new entries can be synced with outlook and what’s worse, if I want to change the rom I don’t have a way to get these new entries back to the phone. I know I can sync the gmail contacts back to the phone but she needs them on her pc as well.
A second problem is that after each outlook sync some of the original outlook contacts are duplicated. Erasing them doesn’t work since after the next sync they all come back. Some are 8-10 times over…
So:
1. How do I sync “gmail” and “My Phone” contacts and calendar with outlook? Can I change them to “Pc sync”?
2. How do I get rid of the duplicates once and for all?
anyone?
anyone?
Hi all
My HD2 is running the standard T-Mobile ROM (I know!) and has been working fine using an over the air sync my Exchange server. However, in the last few days both mine and my bosses HD2's have stopped syncing the calendar from Exchange to the HD2. Emails, contacts etc are fine.
Appointments added to the phone sync back to Exchange and appear in Outlook, but any appointments added to Outlook do not sync back the other way. I have tried removing the server partnership and adding again, have rebooted the server etc.
If I watch the Activsync screen whilst it syncs, it actually sees that there are items in the Calendar to be synced but they don't appear and there are no errors.
Any suggestions would be great!
Tom.
Heres the solution:
http://support.microsoft.com/kb/937635/en-us
Since I got this phone at release, I've been using HTC Sync to keep my local Outlook contacts and calendar synced to the thunderbolt and it has worked fine. Now my organization has finally gone from a legacy system to Microsoft Exchange, and so I set up push email, contact and calendars, and then exported/imports my local calendar/contacts to the Exchange account on my PC (email was migrated by IT). Only problem is, now I have duplication of calendar entries on my calendar app (which can be hidden but not fixed by unchecking the local calendar in calendar app settings) that I want to get rid of.
I also have duplicate contacts, only thing is the phone linked them so I have linked contacts with 6 entries (phone, exchange activesync, facebook, facebook for htc sense, linkedin, skype) which is ridiculous. Is there any way to delete only the contacts synced from local outlook in the past (which are true duplicates of exchange contacts), then relink everything with the social media (except maybe only have it sync with either htc sense facebook or real facebook) entries. Also, I'm not sure how the phone is treating newly saved contacts, I want to make sure they go to the exchange server, not google or phone/sd card.
A last annoying thing, I use the mail app and primary gmail is my default account ever since this happened, I want it to go back to being my organization account as before (except now that account is exchange not IMAP).
Thanks for the help
You are confusing an Android phone with something professional. It is not! Get yourself a windows phone and the problem will be solved.