Related
Okay, I did some searching and I didn't really find what I needed in my circumstance. I've read the threads about unrooting my thunderbolt buy my situation is a bit more specific than the generic unrooting procedures that I've seen.
So, through some weird circumstances my thunerbolt's screen doesnt turn on anymore. It ended up being dropped about a foot and the screen just died on me. there is no physical damage to the phone (i.e. the screen isn't cracked or bleeding). I already talked to Verizon reps about it, and I might be able to turn it in for warranty replacement. (If not, I'll just have to use my upgrae ). but to turn it for warranty I will obviously have to remove root. I haven't flashed anything to my phone for about 3 or 4 months so I know I didn't kill the screen by messing something up.
Here's the catch:
-my screen is dead so i cant really see what im doing on the phone.
-for some reason my computer cant recognize my phone. it keeps telling me that "the USB evice has malfunctioned".
-my SD card still reads in my card reader on my PC.
So basically I don't really have any idea how i could possibly go about unrooting my phone. Any ideas or suggestion are welcome. Maybe a donation to the contributors that help me? If not I will sadly have to leave the realm of the thunderbolt and I will use my upgrade If needed. (I would much rather keep my Thunderbolt than have to upgrade to like the nexus or something...I dont like them....)
Thanks in advanced
Buy the thundebolt restore app from the market
Sent from my ADR6400L using XDA App
donnyp1 said:
Buy the thundebolt restore app from the market
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Okay, but how can I use it with out a working screen?
thanks
That i dont know. But if the screen isnt working, why unroot?
Sent from my ADR6400L using XDA App
so that i can turn it in for a warranty claim
If it were me, I'd try the warranty route. If the screen/phone? wont turn on, how can someone tell if rooted? Worst case, you'd have to use your upgrade like you said. Hope you get it figured out, good luck
Tapatalkn with my Thunderbolt
Classicmm said:
If it were me, I'd try the warranty route. If the screen/phone? wont turn on, how can someone tell if rooted? Worst case, you'd have to use your upgrade like you said. Hope you get it figured out, good luck
Tapatalkn with my Thunderbolt
Click to expand...
Click to collapse
Exactly
Sent from my ADR6400L using XDA App
Can't they like hook it up to their computer or something like that and find that the phone is rooted?
Maybe, but didn't you say your PC doesn't recognize phone anymore? From what I've read, don't quote me on this, Big Red does not really do an in depth check before sending out for repair. Check for root, sure they do but again no screen/power, who knows then. Repair people could prolly care less. Again, nothing in stone here, just stuff I picked reading here n there.
Tapatalkn with my Thunderbolt
Yeah. I went into the store and they shipped me a new warranty replacement phone. Although they did this, I'm still a bit apprehensive about sending it back while it's still rooted. So my original request still stands: I would like to know of a possible way to unroot it.
Thanks
My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
IXKastling said:
My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
Click to expand...
Click to collapse
Completely untrue. Rooting voids warranty and so that's why he came up with that excuse. Just unroot (this guide is good), and then take it to the sprint store again and don't say anything about root. they should give either a replacement or replace the digitizer. Then you can just root the new phone or root again.
Well the surprising thing is he gave the phone back to me and said he had ordered a replacement phone and that they'd call me when it arrived. This is why I asked, because I wanted to know whether to root my new phone when it came in.
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
This just goes to show that you should read and research before modifying your device. No root has no effect on hardware.
#Root-Hack_Mod*Always\
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
flomexico said:
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
Click to expand...
Click to collapse
Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
mreyesems said:
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Do you mean that I could get billed? Or what would be the purpose of the trick?
IXKastling said:
Do you mean that I could get billed? Or what would be the purpose of the trick?
Click to expand...
Click to collapse
They could bill you for service w/out warranty but only if you tell them to.
Sometimes they say things like that because they don't want to go through the hassle of ordering a new phone for you, especially since they don't earn any commission for that kind of help.
Also, technically if you are rooted your warranty IS voided, even though a lot of the time hardware problems aren't related to root at all. I guess what I'm trying to say is they technically aren't aloud to replace a non-warrantied item so they make up a reason why they can't in order to keep the customer at least somewhat understanding.
sitlet said:
Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
Click to expand...
Click to collapse
Yup, my impatience screwed me over. I'm probably gonna end up bricking it.
In relation to the thread, rooting doesn't do anything. So yeah, you got got.
Yea, I had the same problem and the store said the same thing. Like others said, it's untrue. The stores will try to avoid the issue but phones should be replaced.
Sent from my EVO 3D on ICS using XDA
Hi
I recently bought a broken Galaxy S2 with a non-working display/screen off a swiss auction portal (smiliar to eBay) for very little money.
The seller stated that the display broke after he dropped it, the rest of the phone should be fine. Effectively, only the LCD is broken, the glass is intact, but the screen doesn't show anything when I try to turn on the phone.
The first few times I tried to turn on the phone, nothing happened, no boot sound or touch buttons glowing. After trying several combinations of pressing buttons (hard reset, soft reset, download mode, recovery etc.) I heard the boot sound and saw the buttons glowing, but only once and I dont know how I exactly managed it to start. But, nevertheless, I can't really see what the phone is doing, if it is booting, if its in download mode, etc.
Does anyone have an idea, what I can/should do to make sure, the phone itself is working and its only the display which is broken? I just don't want to spend over $100 for a new display, if im not sure if the rest works...any suggestions?
Thanks very much for your help guys!
Greetings from Switzerland!
nkb88
How can anyone answer if the phone is going to be worth the cost of a new screen.It could be water damaged or blacklisted,or faulty.
Did you not foresee these things.What did you expect to happen.You must have trusted the seller,but all of a sudden you have doubts.Why didnt the seller replace the screen.
You probably think youve scored,when in fact it could work out more expensive than buying a working phone.
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maybe your an iphone expert
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theunderling said:
How can anyone answer if the phone is going to be worth the cost of a new screen.It could be water damaged or blacklisted,or faulty.
Did you not foresee these things.What did you expect to happen.You must have trusted the seller,but all of a sudden you have doubts.Why didnt the seller replace the screen.
You probably think youve scored,when in fact it could work out more expensive than buying a working phone.
Click to expand...
Click to collapse
First of all, the mentioned auction platform is very small and not quite comparable to eBay, maybe it was my fault to make the comparison to eBay. Its much smaller, only people from Switzerland and people much trustworthier than on eBay. I talked to the seller even before I commited my bid on the phone, and he told me he already bought another one and the place, where he first wanted to repair it, told him, it would be more than $200, which wasnt an option for him...
The phone was very cheap, only about $25 - due to the fact that the sellar put it in a wrong category (mobile accessoires but not mobile devices itself) so almost nobody beside me bidded for the auction. There are several other Galaxy S2s with broken displays for sale, which sell at least for $50-70, rather between $100-150.
So to put it straight: I just bid for the phone because its cheap and, if the display is replaced and the phone is fully working again, the potential selling price is much higher than what I payed for the phone and the display together.
Now, I was just wondering, if there is a possibility to tell, if the phone boots normally and to be sure that the display is the only faulty part...
If you know what network it's on, and you can find a way to get it switched on, you can put a compatible sim card into it and call it....if the phone rings (provided the volume is set right) you can assume it's good.........
That is.....assuming there's charge in the battery.......
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
Ok I see now.
All you need to do then is to relist the phone on that auction site you said....in the proper area/listing....and you could make a profit without risk.
You could put it in dl mode and see if it is ready to take a flash.Or see if someone could hook up a screen to test,or see if you can borrow one/get sale or return.
And people on here help with tech problems,not get rich quick schemes......LOL
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maybe your an iphone expert
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theunderling said:
Ok I see now.
All you need to do then is to relist the phone on that auction site you said....in the proper area/listing....and you could make a profit without risk.
You could put it in dl mode and see if it is ready to take a flash.Or see if someone could hook up a screen to test,or see if you can borrow one/get sale or return.
And people on here help with tech problems,not get rich quick schemes......LOL
Click to expand...
Click to collapse
Actually I could have bought the phone and relisted it in the proper category, you are right on that BUT I acually don't have any interest in making money with this phone, if it is fully working again, I probably will give it to my GF cause her crappy iFone will probalby be moving to the bin soon... You really probably missunderstood me in this case...
But thanks for you help! I'll see this evening if I can put it in download mode...
keithross39 said:
If you know what network it's on, and you can find a way to get it switched on, you can put a compatible sim card into it and call it....if the phone rings (provided the volume is set right) you can assume it's good.........
That is.....assuming there's charge in the battery.......
Click to expand...
Click to collapse
Thats also a good idea BUT afaik you need to enter a PIN code before the phone actually connects to the carrier/provider, isn't that correct?
Not necessarily......unless the phone has been set up that way post purchase.....as I said, you need to know what carrier the phone was with before, and simply go and get a sim card (pay as you go) for that carrier and put it in the phone....job done.
It's not necessary to enter a pin code here in the UK.....I don't know how the mobile operators operare with respect to that in Switzerland though......
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
How about if you cant "borrow' a screen,just buy one off eBay from a seller that takes it back with a small restocking fee.
Then hook it up(without fixing it permanently) and see if any problems me/keith mentioned.
Look near the end of this video in this thread.
http://forum.xda-developers.com/showthread.php?p=25438587
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maybe your an iphone expert
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Okay, i managed to connect the phone to my computer and it shows up in KIES! *yay*
Unfortunately, KIES shows: "The connected device is locked..."
But, as far as this looks like, the phone is working! Am I right on this?
I dont know much about kies as I dont use it.Maybe its not an unbranded phone and youve put in a different sim its not used to.
Unless someone has a better idea,I think buying the screen under the conditions I said earlier is the way to go.It may only lose you £15 at the worst.
Check the online imei checket first though to see if it throws amything up.
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maybe your an iphone expert
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theunderling said:
I dont know much about kies as I dont use it.Maybe its not an unbranded phone and youve put in a different sim its not used to.
Unless someone has a better idea,I think buying the screen under the conditions I said earlier is the way to go.It may only lose you £15 at the worst.
Check the online imei checket first though to see if it throws amything up.
Click to expand...
Click to collapse
I haven't put in a SIM at all, as it is not neccesary to be able to use the phone.
I will buy a screen anyway, if I can't use it myself, I will give it to a frend who has also got a smashed S2.
Another question: Is it possible to hard reset the phone, without a working screen? Afaik you have to boot into recovery and select the reset from a menu, which is not really possible without having a working display... Any suggestions?
Thanks!
Someone has just posted this utility.
http://forum.xda-developers.com/showthread.php?p=43448133
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maybe your an iphone expert
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theunderling said:
Someone has just posted this utility.
http://forum.xda-developers.com/showthread.php?p=43448133
Click to expand...
Click to collapse
Thanks, but with the phone being locked, i cannot do anything, also not install any apps...
How can I reset the phone without the screen? Or can someone tell me which buttons to press in recovery menu to do a wipe/reset?
Thanks!
That in itself could cause you issues. You have to get the number of and order of presses exactly right otherwise you could end up formatting the system partition (os)
Aaaaand.....you don't know whether you're running 4.0.4 in which case, doing a wipe *may* permanently kill your phone (search emmc brickbug for the why/how)......
Realistically the only option is to obtain a screen......have you thought of taking the phone to an unofficial repairer, explaining the situation and asking for the temporary instore use of a screen? (You could even offer to pay a small fee.....just as a sweetener)
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
nkb88 said:
Thanks, but with the phone being locked, i cannot do anything, also not install any apps...
How can I reset the phone without the screen? Or can someone tell me which buttons to press in recovery menu to do a wipe/reset?
Thanks!
Click to expand...
Click to collapse
That mymobiler didnt look like an app to me.The other thing that was mentioned was an app that needed root.
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maybe your an iphone expert
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keithross39 said:
That in itself could cause you issues. You have to get the number of and order of presses exactly right otherwise you could end up formatting the system partition (os)
Aaaaand.....you don't know whether you're running 4.0.4 in which case, doing a wipe *may* permanently kill your phone (search emmc brickbug for the why/how)......
Realistically the only option is to obtain a screen......have you thought of taking the phone to an unofficial repairer, explaining the situation and asking for the temporary instore use of a screen? (You could even offer to pay a small fee.....just as a sweetener)
Sent from my rooted, de bloated, stock JB powered S2 via PhilZ kernel and XDA developers app
Click to expand...
Click to collapse
You are right - thats really too risky. As I said, i'm going to order a screen now and we'll see how things work out! Thanks for your help! I'll keep this thread updated with my progess.
Cheers! :good:
nkb88 said:
You are right - thats really too risky. As I said, i'm going to order a screen now and we'll see how things work out! Thanks for your help! I'll keep this thread updated with my progess.
Cheers! :good:
Click to expand...
Click to collapse
Got a new screen and everything is working smoothly!
Thanks for your support! :good:
PS: Any recommendable, FAST rom without too much bloatware?
Cheerio!
Lol....not gonna recommend a specific ROM as that's against XDAs rules......but if you want the stability of stock without the bloat, try one of the hybrid ROMs. Look for "samsung based" in the ROM sticky thread.....or do what I've done. ....stay with your stock firmware, but root it and debloat it.......
My Wife says I'm a phone geek.....
I'd have to agree.....
Ok so, I'm bumped and this morning my screen cracked, and became unresponsive to touch, but was acting as if I was making selections. (as in Pandora started playing on its own because I had the widget on my homescreen and I couldn't get it to stop without a battery pull). I have insurance on the phone so I can get a replacement, but its on backorder.
Now before I send it in for a replacement, I'm wondering if anyone has any ideas as to how to remove the bumped TWRP, and go back to stock recovery, without a touchscreen lol. I can't even unlock my phone on my own...sometimes it will do it itself, but that's only if I'm lucky :/ I think right now as it is, I'm stuck. But I'd really like to send it back without it being bumped, in case of voided warranty purposes and me not getting a phone, or even worse, them finding the method to achieve the bumped unlock, and then them end up patching it!!
What do you guys think? Any ideas or feedback would be greatly appreciated! Thank you!
You're going to have to try and do this blind, but how about tot city to reflash everything to stock?
Here's a link: http://forum.xda-developers.com/verizon-lg-g3/development/tot-vs985-10b-share-t2832488
There are instructions on how to go into download mode on the flash tool by using your volume & power key. The flash tool will probably tell you when/if you have a connection. Just make sure you have the lg drivers installed and you should be able to flash the tot file and get your phone back to stock. Good luck
startswithPendswithOOH said:
You're going to have to try and do this blind, but how about tot city to reflash everything to stock?
Here's a link: http://forum.xda-developers.com/verizon-lg-g3/development/tot-vs985-10b-share-t2832488
There are instructions on how to go into download mode on the flash tool by using your volume & power key. The flash tool will probably tell you when/if you have a connection. Just make sure you have the lg drivers installed and you should be able to flash the tot file and get your phone back to stock. Good luck
Click to expand...
Click to collapse
Thank you so much for that suggestion! I'll be sure to give that a shot in a bit and see how it goes! No screen selections will have to be made in the process, other than signing in once its up and running, correct?
Yes. It should just flash once you get it connected and hit a button on the flash tool.
Take a look at this link as well just in case the other link doesn't help. It has good visuals to help you out some more:
http://www.androidrootz.com/2014/07/how-to-unroot-lg-g3-all-variants.html
FYI- at step 2, hold your vol up button for @ 5 sec and then plug in your USB - it should vibrate when it connects... I believe. Doing it blind sucks but I'm sure you'll get it.
startswithPendswithOOH said:
Yes. It should just flash once you get it connected and hit a button on the flash tool.
Take a look at this link as well just in case the other link doesn't help. It has good visuals to help you out some more:
http://www.androidrootz.com/2014/07/how-to-unroot-lg-g3-all-variants.html
FYI- at step 2, hold your vol up button for @ 5 sec and then plug in your USB - it should vibrate when it connects... I believe. Doing it blind sucks but I'm sure you'll get it.
Click to expand...
Click to collapse
Man thanks again for that suggestion!!! I knew about it but figured since I had an unresponsive screen, that I wouldn't be able to complete the process and because I've never had to reset this particular phone before, I just wasn't 100% sure it would work. Thankfully to your suggestion it did and is now sitting on the starting screen. Just what I needed.:good::good::highfive::victory:
nlysurferdude03 said:
Ok so, I'm bumped and this morning my screen cracked, and became unresponsive to touch, but was acting as if I was making selections. (as in Pandora started playing on its own because I had the widget on my homescreen and I couldn't get it to stop without a battery pull). I have insurance on the phone so I can get a replacement, but its on backorder.
Now before I send it in for a replacement, I'm wondering if anyone has any ideas as to how to remove the bumped TWRP, and go back to stock recovery, without a touchscreen lol. I can't even unlock my phone on my own...sometimes it will do it itself, but that's only if I'm lucky :/ I think right now as it is, I'm stuck. But I'd really like to send it back without it being bumped, in case of voided warranty purposes and me not getting a phone, or even worse, them finding the method to achieve the bumped unlock, and then them end up patching it!!
What do you guys think? Any ideas or feedback would be greatly appreciated! Thank you!
Click to expand...
Click to collapse
If you have insurance then your G3 being bump'd should not make a bit of difference. I have returned several unlocked and rooted phones to Asurion with no problem. You're paying for insurance mainly for physical damage. Your screen is obviously cracked and damaged due to that so there should be no worries. Also, if your insurance provider wanted to try and figure out how the Bump method works they could easily get their own G3 and Bump it. Having your Bump'd phone is not going to give them any more of an inside look into Bump than if they got their own device and did what everyone else has done.
acparker18 said:
If you have insurance then your G3 being bump'd should not make a bit of difference. I have returned several unlocked and rooted phones to Asurion with no problem. You're paying for insurance mainly for physical damage. Your screen is obviously cracked and damaged due to that so there should be no worries. Also, if your insurance provider wanted to try and figure out how the Bump method works they could easily get their own G3 and Bump it. Having your Bump'd phone is not going to give them any more of an inside look into Bump than if they got their own device and did what everyone else has done.
Click to expand...
Click to collapse
Ahhh thank you for that bit of info that would have been great to know earlier (for my own sanity's sake lol) but at the very least, I have wiped all my data clean which I would have preferred to do anyways before sending it back
I've returned 3 Samsung captivate phones to att that still had Cyanogenmod or MIUI on them, same with the 7 or 8 Samsung Galaxy S 3 phones I brought back on my insurance plan with Best Buy Mobile. They request it be stock, but if the screens broke they can't check it until the screen is fixed, at which point they will just flash it anyway.
Sent from my VS985 4G using XDA Free mobile app
Doesn't the insurance cover it, if it's lost or stolen? Sounds to me like you lost it.
It's good to know that they accept devices with 3rd party/modified software. I was never sure if the insurance companies did or not. If you send it to a factory service center they'll tell you your warranty is void for sure. Its all about finding a way to charge you $.
But I do think it's wise to wipe your device if you can. I used to do phone repairs for a large anonymous Korean company and I've seen a lot of amateur porn, credit card info, social security #'s and other personal info that really shouldn't be out there. People forget what is on their phones a lot of the time. Definitely take the time to wipe your device before you send it somewhere. Its ok to be a little paranoid sometimes
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
[email protected] said:
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
Click to expand...
Click to collapse
Run the latest ruu for your phone. But backup everything because that will wipe your phone clean. Best results is using Windows 7 You can find the ruu here http://www.htc.com/us/support/htc-one-m8-att/news
Sent from my HTC One_M8
[email protected] said:
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
Click to expand...
Click to collapse
Is the phone "stock" or has it ever been modded (unlocked bootloader, root, custom ROM, etc)?
redpoint73 said:
Is the phone "stock" or has it ever been modded (unlocked bootloader, root, custom ROM, etc)?
Click to expand...
Click to collapse
phone is stock, never changed anything to it.
[email protected] said:
phone is stock, never changed anything to it.
Click to expand...
Click to collapse
Than I agree with the previous recommendation, RUU to stock is your best bet.
Backup your data first, as also mentioned, RUU will wipe the phone.
redpoint73 said:
Than I agree with the previous recommendation, RUU to stock is your best bet.
Backup your data first, as also mentioned, RUU will wipe the phone.
Click to expand...
Click to collapse
Thank you but I have never tinkered with any smartphone software so I really need step by step instructions otherwise I will make a mess of it.
[email protected] said:
Thank you but I have never tinkered with any smartphone software so I really need step by step instructions otherwise I will make a mess of it.
Click to expand...
Click to collapse
See the link in Post #2 above. The RUU download is at the bottom of the linked HTC webpage; and the instructions are near the bottom under "Manual system update instructions".
PC is required, and Win7 are USB 2.0 are suggested.
Its not really "tinkering" but rather an official HTC update/recovery program, that is pretty self-explanatory and intended for use by folks without much specialized knowledge.
If you want to backup any personal data on the phone before running the RUU, the methods would depend on what you want to save; and your preferred storage method (SD card, computer, cloud).
redpoint73 said:
See the link in Post #2 above. The RUU download is at the bottom of the linked HTC webpage; and the instructions are near the bottom under "Manual system update instructions".
PC is required, and Win7 are USB 2.0 are suggested.
Its not really "tinkering" but rather an official HTC update/recovery program, that is pretty self-explanatory and intended for use by folks without much specialized knowledge.
If you want to backup any personal data on the phone before running the RUU, the methods would depend on what you want to save; and your preferred storage method (SD card, computer, cloud).
Click to expand...
Click to collapse
So, I started the process, sync manager does not recognize the phone, so had to do it the other way with the fastboot and that worked, but the upgrading of ROM is stuck at 14%, and the version I am installingis the same as the one I had installed.
[email protected] said:
the upgrading of ROM is stuck at 14%
Click to expand...
Click to collapse
RUU just gets stuck sometimes, its not uncommon based on reports here.
Disconnect the phone (or otherwise end the process) and start over. It says you're not supposed to do that. But there isn't anything else you can do.
[email protected] said:
the version I am installingis the same as the one I had installed.
Click to expand...
Click to collapse
That is normal and intended. In this case, its not an actual "upgrade". But rather a recovery, re-writing all partitions back to stock; which will hopefully fix your "stuck in airplane mode" issue.
redpoint73 said:
RUU just gets stuck sometimes, its not uncommon based on reports here.
Disconnect the phone (or otherwise end the process) and start over. It says you're not supposed to do that. But there isn't anything else you can do.
That is normal and intended. In this case, its not an actual "upgrade". But rather a recovery, re-writing all partitions back to stock; which will hopefully fix your "stuck in airplane mode" issue.
Click to expand...
Click to collapse
Well, I re-did it and this time it did all correctly but the phone is still stuck in airplane mode. I am starting to believe that it is a hardware problem. I bought the phone new on Ebay from an online retailer
in November and HTC will not repair it because the seller is not an approved HTC retailer. So now I am stuck with a useless $300 piece of equipment and of course I will never buy an HTC again. If you look at the blogs
there are literally thousands of people saying that the after service from HTC is the worst in the industry. I have written a letter to HTC in Taiwan with copy to HTC USA in Oregon explaining everything and how disappointed I am at the way they do business.
Well all you XDA guys out there, many thanks for the help, I really appreciate it. PATRICK
Sync manager should recognize the phone. Hook your phone up to your PC and wait for sync to see the phone. it should automatically run the OTA updates for you. (some models will allow updates from HTC Sync) You are on older software. Have you tried a more recent RUU to see if it goes through? running a repair with same version will not let you know if the phone fully took the repair, but with a newer RUU, you will see in settings - about phone the software upgrade so you know the RUU took.
Uzephi said:
Hook your phone up to your PC and wait for sync to see the phone. it should automatically run the OTA updates for you. (some models will allow updates from HTC Sync) .
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Click to collapse
AT&T version will only update over the AT&T network.
Also, no further OTA updates are available for the AT&T version at this time.
AT&T is an oddball version, so you not knowing these things is understandable.
Uzephi said:
You are on older software. Have you tried a more recent RUU to see if it goes through? running a repair with same version will not let you know if the phone fully took the repair, but with a newer RUU, you will see in settings - about phone the software upgrade so you know the RUU took.
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Click to collapse
4.28.502 is the current and latest software and RUU for the AT&T version. They haven't rolled out MM for AT&T version yet.
I agree its worth a try to RUU to MM, when its available. But I'm not optimistic it will change anything.
---------- Post added at 09:08 AM ---------- Previous post was at 09:04 AM ----------
[email protected] said:
Well, I re-did it and this time it did all correctly but the phone is still stuck in airplane mode. I am starting to believe that it is a hardware problem.
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I tend to agree that its a hardware issue, since RUU back to full stock did not fix it.
Have you tried another SIM?
So the phone has been working since November, and just recently "stuck" in airplane mode? Any other changes to the phone around that same time that may be related?
Guys, again thanks for all the help postings. My only chance is to update to MM when available with AT&T, but I doubt whether it will work. Like I said before, more and more
I am convinced that something inside the phone is simply broken. It could be a defective circuit board. What puzzles me though is that worldwide there are thousands of HTC owners complaining about the same thing, none has managed successfully to repair one and the lucky ones simply got a replacement. What bugs me most is the horrible service at HTC, minimal efforts to help you, borderline rude. Years ago I had a similar problem with a Nokia, the same day they overnighted me a replacement phone to help me until my broken one could be sorted out. Now, that was service.
[email protected] said:
Guys, again thanks for all the help postings. My only chance is to update to MM when available with AT&T, but I doubt whether it will work. Like I said before, more and more
I am convinced that something inside the phone is simply broken. It could be a defective circuit board. What puzzles me though is that worldwide there are thousands of HTC owners complaining about the same thing, none has managed successfully to repair one and the lucky ones simply got a replacement. What bugs me most is the horrible service at HTC, minimal efforts to help you, borderline rude. Years ago I had a similar problem with a Nokia, the same day they overnighted me a replacement phone to help me until my broken one could be sorted out. Now, that was service.
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Click to collapse
Well, to be honest, you bought a phone from a third party. Phones have a 1 year warranty through HTC. I know from personal experience, the first boot an HTC does in it's life (not a factory reset or RUU will do this) it provisions itself and tells HTC the time stamp it was turned on to activate the warranty.
Now, you bought it from a third party retailer. This phone is obviously over a year old. Maybe the phone has been on for over that year marker? Quite understandable when you think about it. I got a DNA off a friend and when I had issues with it, I asked HTC if they had a way to see if I could just warranty the phone. They told me the exact time down to the second the phone was set up for the first time. It was out of warranty, sadly and they couldn't do anything.
Also, do you know if the previous owner unlocked the bootloader? The phone's serial gets sent to HTC. Maybe they knew the warranty was void. (There is a way to "hide" the fact it wasn't unlocked, but HTC still knows)
Did your Nokia ever get any modifications like that to void the warranty?
You make a valid point but we the consumers buy from a "reputable" online retailer a brand-new-in-box phone and we get it and it is originally packed and sealed in November 2015 and we feel that the warranty starts right then. Has the "reputable" seller tinkered with it ? Maybe, how is the layman to know.
But, let me tell you that they checked the IMEI and spent 1 hour on the phone trying to help me, to no avail. The phone cost me $300, they could have offered to repair it against cash and if the price had been reasonable I would have gone along. But no, our specialists cannot fix, you should send it in but you cannot send it in because the warranty is out.
After all, it still is a premium product at a premium price, the only thing not premium is HTC itself.
[email protected] said:
You make a valid point but we the consumers buy from a "reputable" online retailer a brand-new-in-box phone and we get it and it is originally packed and sealed in November 2015 and we feel that the warranty starts right then. Has the "reputable" seller tinkered with it ? Maybe, how is the layman to know.
But, let me tell you that they checked the IMEI and spent 1 hour on the phone trying to help me, to no avail. The phone cost me $300, they could have offered to repair it against cash and if the price had been reasonable I would have gone along. But no, our specialists cannot fix, you should send it in but you cannot send it in because the warranty is out.
After all, it still is a premium product at a premium price, the only thing not premium is HTC itself.
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I know from experience HTC will fix any of their phones for a price. I openly admitted to using an exploit to s-off my DNA and they quoted me the screen replacement and the new main board as mine was s-off they would need to replace that as well. It was pretty steep due to pretty much needing everything but the battery and shell.
Also, I admitted in the call that I got it second hand from someone else which is worse than a third party seller. The quote was $275 at the time.
Well, I paid $300 for mine and the way I see it they would not repair it but replace it a probable cost of at least $300.
In this transaction I was always the loser.
[email protected] said:
Well, I paid $300 for mine and the way I see it they would not repair it but replace it a probable cost of at least $300.
In this transaction I was always the loser.
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Their rule is phone is under warranty 17 month after production date, that's in case when you or they can't prove when the phone was bought . Call again and tell them that you got it from att , they might ask for proof of when was purchased , tell them you will try to get proof then call again and talk to somebody else and pray that they don't ask for proof. that's how I did it and was covered under warranty. I think its about who you talk to on the phone. Never claim that you are second owner, just say you are the original owner. Good luck.
Sent from my HTC One_M8
The moment they see the IMEI number they know they will not cover it. In a last desperate attempt to get consumer justice, I wrote a letter to HTC Headquarters in Taiwan asking for their stand in this matter.
I also posted some blog links which show that this problem seems systematic on a large number of HTC's worldwide. If this fails all that is left to do is use the "crippled" phone as an Ipod.
Stuck Airplane Mode
Dear Support Team,
Am from Kenya and I have a HTC one M8 with the exact problem explained in this forum. Stuck Airplane mode and it it greyed out and I have lost network in the process.
Mu phone is currently running on Adroid Version 6.0; HTC Sense Version 7.0 and Software number 6.14.707.1.
How do I reset the stuck airplane mode ?
Sent from my HTC One_M8[/QUOTE]