Hi to all,
Whenever i try to sync my data between my HTC Hero and my pc i get an error-box saying 'error' in the box-header. The inside field is blank. When i close
the box a message from HTC-Sync pops up stating in the header: 'warning' and in the inside field: Can't copy (calendar/ contact)-items from PIM. The sync then ends without syncing anything at all. The other categories sync without problems, however the calendar and contact-categories don't.
I am running Windows 7 on my pc; upgraded the Hero to android 2.1. and use the latest HTC Sync. The calendar/ contacts i try to sync with on the pc are the ones from Microsoft outlook 2010.
I contacted HTC support several times through email and even went on detailed technical support (by phone) with them for hours but they don't seem to be able to help me out regarding this error.
I tried several fixes mentioned on the internet (using vista-drivers; this seems to be obsolete when using the new HTC Sync because the phone connects fine with the program); i set the correct settings in the phone and even tried to find
the pim-file (pim.vol) on the phone (which i strangely can't seem to find).
Any help/ suggestion is more than welcome!
Greets, Parttwo
12th November and still no reply, did you ever get to the bottom if this? If so I'd like to know, and if not, were you using Outlook 2010 64bit?
Pls try the following, it works for me
Many thanks to Dweebken who advise with the solution.
"
I was having this problem just now on an XP SP3 machine with HTC Sync V3.0.5511. (actually, I've been having the problem for a month or so now!). Froyo 2.2 ROM (Official HTC/Telstra release) on the phone. It was working at first for a few weeks then stopped working for contacts and appointments. I uninstalled and reinstalled the HTC software & drivers a couple of times without joy, and checked and rechecked Outlook 2010 settings and folder locations too (rebooting between each attempt).
What fixed it just now was: on the PC, clicking Start, then "Set Program Access and Defaults", selecting "Custom" then selecting "Outlook" in the "Choose a default email program" section. Restarted HTC Sync and plugged the phone in (with Outlook 2010 not running) and the error message is now gone. Checked my phone calendar for the appointments I'd added in Outlook today and confirmed they had synced to the phone correctly.
I hope this helps someone else. YMMV
"
Related
Hi,
Any body can help to resolve this issue? This is a persistent problem between my SPV M3100 and all computers and laptops around me!
Thanks
Anoush
Hi, try witj this fix from MS:
http://support.microsoft.com/kb/912242
Try deleting the partnership from both ends i.e from the device so also from teh computer or just run a repair of the ActiveSync.
2. Check the .PST file should be less that 750MB (Recomended)
3.Try a diffrent outlook profile.
SUCCESS
After 5 months of trying I have finally been able to get my wife's outlook calendar to sync with her HTC Touch Pro.
PROBLEM:
All we wanted was to sync the info on her Hotmail (er, Windows Live) account (mail, contacts, calendar) with her new 'smart' phone. Everything being Microsoft, this should be a piece of cake, right? Her Palm Pilot was able to do this 15 years ago, so one wouldn't think this operation to be too complex. Ohh, but enter Microsoft cluster**** world.
Windows Live does over the air sync mail and contacts quite nicely with Windows Mobile, no complaints there. Calendar, however, must only be for those wussy iPhone types. So, the solution is to buy Outlook (we got 2007), install it on a desktop. Then download Outlook connector, and sync Outlook with Windows Live. Now Outlook can be used to view Hotmail. We should be golden, right, with this unfortunate solution of having to cable-sync the calendar. Nope.
Every time the phone gets plugged in, WMDC gives the error 'Desktop Synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again Support Code 85010017'. Also, there was the problem of Outlook randomly locking up, and requiring a reboot to get it going again. My wife gave up trying to use Outlook, and just logged onto the website to do anything. It took a while to realize that it was after she plugged her phone in was when Outlook took a hiatus.
So, after researching, I tried all the tricks, and nothing worked. I was starting with a fresh install of Windows Mobile 6.5.x and a fresh install of Windows 7, so legacy data wasn't the problem, though I repetetivly tried completely removing all partnerships, removing WMDC and it's registry values, etc. I reduced my ost file from 200mb to 20mb (meg, not gig, how could it have a problem with that), to no avail. There wasn't even have a pst file.
SOLUTION:
When setting up a partnership using Windows Mobile Device Center (WMDC), when selecting Calendar, 'Sync Settings' would become active. From that, changing from 'past 1 month' to 'past 2 weeks' eliminated the 85010017 error code, and supposedly the sync was successful.
It just didn't appear to be successful, since no appointments were transferred to the phone. However, I found that if I created a new appointment, it would sync over (both ways). This led me to find that if I edited and saveD the existing appointments, it would sync over. Apparrently, it just doesn't want to sync existing events. So after resaving all her existing events, we now have success. And Outlook doesn't freeze anymore.
ALTERNATIVE:
So, one way to avoid all this hassle would have been to use Google Calendar Sync to sync her data to a Google Calandar, then add an ActiveSync Exchange serve to the Google Calandar, which would have provided over the air syncing of her calendar to her phone. So the chain would have been Windows Live> Outlook Connector> Outlook> Google Calendar Sync> Google Calendar> ActiveSync/Exchange Server on the phone> Outlook Mobile. Simple as can be, right? I did try this, and it does work well.
But my thinking was this was too much room for error, I would be better doing it the proper way and just syncing her phone directly to the computer with a cable and all Microsoft software. Silly me, I should have known that third parties can make more reliable use of Microsoft data than Microsoft can.
BONUS:
The one nice thing is I found a way around Windows Mobile limitation of only one calendar, sort of.
I wanted to have multiple calendars in Outlook, so we could have shared items on one (like bulk trash pickup) that both of us would see (I also have a WM phone, an HTC Touch Diamond), but I wouldn't have to look at all her daily events, and I wouldn't have to see hers.
So, the work around for two calendars is to use catagories in her Outlook, with one being a 'Shared' category. When she syncs her phone she gets all items on her phone, and can even create new events on her phone with categories. So she is good. Then I installed gSyncit on the desktop, which allows us to sync specific categories to a Google calendar. One calendar is free, and to do additional calendars would mean paying the $14.95 for the program, which I don't think was bad, even though I stuck with the one free one. Then, gSyncit is again installed on my work computer, again having those Google calendar events go to a Shared category. Then, all those events are nicely sync'd over the companies exchange server to my phone, again in categories.
Another way to get multiple calendars to sync with the phone would have been to use almost all of these same steps, but with OggSync replacing gSyncit and ActiveSync, but at $30 per year, there is no way I am going to pay that much for conveluted patch. Which brings me to the moral of the story:
DO NOT BUY A WINDOWS MOBILE PHONE:
It is the worst excuse for an operating system that I have seen since DOS. There is no way Microsoft should be allowing it to exist. It does more harm for them than good.
I've suffered through over a decade of God-awful Microsoft Word. I've suffered through the Vista. But WM is the elephant that broke the camel's back. After an eternity of being a Windows promoter, I am now telling everyone to avoid Microsoft at all costs. As the guy that everyone goes to for advice, I am now sending them to Apple, be it Mac or iPhone. Or Android. Or simply forgo the technology, you'll be better off without the extreme amount of maintenance it requires to keep Windows going.
Goodbye, Microsoft. You've past critical-mass, and can no longer function.
Goodbye, Microsoft. You've past critical-mass, and can no longer function.
Click to expand...
Click to collapse
I lol'ed.
Also, I agree. Did you know that live mail accounts (hotmail) don't support ActiveSync, M$'s own syncing protocol? GMAIL as well as most other email services support it, but microsoft's biggest email service does not.
If you would like to be entertained/depressed, check out
windowslivehelp.com/community/t/100579.aspx
It is a microsoft help forum thread which embodies the failure of microsoft. It gets funnier as it goes on.
My experience now.. HTC TP2 and ActiveSync
mikgyver said:
Goodbye, Microsoft. You've past critical-mass, and can no longer function.
Click to expand...
Click to collapse
I would like to quit MS too now - made a bad mistake to buy an new Touch Pro 2. After trying to sync with Blackberry Client for windows, which took me 2 days but was successful in the end - I tried to sync with 2 Windows XP Computers via ActiveSync 4.5. One works, the other doesn't - no chance. Can't see why - with the HTC Kaiser this worked - not really without problems over the years - but mostly it worked.
Now the trial to sync just contacts and calendar ends with "85010017" and I see afterwards that 1600 contacs are synconized but about 20 empty contacts are added and the caledar did only sncronize the Birthdays - so nothing, because the birthdays will come from the calendar.
Don't know how to go on..
Best regards,
Waka
HTC X7500 - http://go.microsoft.com/fwlink/?LinkId=72544.
Hello, I am facing a problem syncing the pocket with my PC.
Syncronization nevers ends due to the above error.
Don't know if tehre is something to do with the fact I have done the foirst connection of the pocket with another PC which is not the one I am using now.
If so, what can i do to correct it
My PC WVista business
My pocket WM6 V4.0
To syncronize I use Active Sync
Can some one give me a hand?
http://www.microsoft.com/windowsmobile/devicecenter.mspx
Windows Vista does not use ActiveSync but instead uses mibile device center. Use the link above to download and install. This will be the method to sync your X7500 with your Vista PC.
raskell said:
http://www.microsoft.com/windowsmobile/devicecenter.mspx
Windows Vista does not use ActiveSync but instead uses mibile device center. Use the link above to download and install. This will be the method to sync your X7500 with your Vista PC.
Click to expand...
Click to collapse
I am sorry Iof course I use WMC not ActiveSync. But the problem is allways. Has somebody the same issue?
I do too
I have this problem too. I've tried checking and unchecking "advanced network functionality" under usb to pc. I've tried deleting partnerships and creating new ones. I've tried changing my device ID. I've tried uninstalling and reinstalling wmdc. I've even gone into the pc registry and tried to delete all wm keys and then reinstalling wmdc. Nothing has worked. I wish someone could figure this out!
Jonathan
1) Delete the partnership on Athena and in the WMDC.
2) Restart the PC.
3) Create a new relationship
4) When the name for the device is suggested CHANGE IT from the one you choose for the last partnership.
5) Don't sync mobile favorites
it shoul be solved
and during sync, if isn't still solved, check opening activesync in you device, what is syncing whein it hangs..
Same problem for me
Dont know if this will help anyone but I have discovered a thing or two about syncing with Vista and Outlook 2007 with Exchange.
In Outlook 2007 you can set flags on emails (you can do this in 2003 as well, I know). Anyway, these flags are linked to Tasks and whilst you can sync ordinary tasks from your Outlook with no problem, as soon as you add a flag to an email, Vistas Mobile Device centre throws a bit of a wobbly and goes in an endless syncing cycle or throws up an error when syncing.
To resolve it is quite simple.....either don't sync tasks......or don't set flags on emails rather right click and drag the email in Outlook 2007 to the Tasks folder where you can create a proper task out of the email.
hope this helps
Sacha
I was wondering if anyone out there has suffered and resolved the following issue.
I have a Sensation which is running ICS version 4.0.3 and software number 3.32.401.5 the ROM I’m currently using is found here http://forum.xda-developers.com/show....php?t=1529941 the deodexed version.
I use this phone for work and up until 2 weeks ago everything was working without issues but for some unknown reason all of a sudden, HTC Sync has stopped working. I’m now unable to Sync my work calendar to my phone and since the office are often updating my diary via a CRM package I need these changes to be reflected on my phone. I know it’s not the HTC Sync program, as I have the sync software installed on 3 machines. My home laptop, my work laptop and my work desktop and the phone no longer syncs to any of them. I’ve installed and reinstalled (and before anyone asks antivirus was turned off ), still no joy.
Does anyone one know what might have gone wrong or does anyone know of a different app or program I can use to update the calendar? I did try Google calendar sync but that just didn’t sync, no matter what sync interval I used.
I must add I’m only trying to get my outlook appointments to show up on my phone I don’t need a 2 way sync solution.
Thanks in advance for any help and advice given.
Hi,
I'm having trouble syncing my Outlook 2010 contacts and calendar using the Kies software. I've tried it on two different machines and it always gets to 40% then just hangs there. While I'm trying to sync for some weird reason Outlook becomes unresponsive.
I'm using Windows 7 X64 and Outlook 2010 32bit. Any advice or help would be greatly appreciate.d
FYI, I have already posted this in Q&A and no one has answered.
Same here... Windows XP Kies 2.3.1.12044_18
I'm trying to synchronise by Samsung agenda with outlook 2007 agenda on a galaxy S3 and it hangs at 40%
Help please....
Thanks!
gadaga said:
Same here... Windows XP Kies 2.3.1.12044_18
I'm trying to synchronise by Samsung agenda with outlook 2007 agenda on a galaxy S3 and it hangs at 40%
Help please....
Thanks!
Click to expand...
Click to collapse
After trying it on different laptops I eventually gave up, I've installed Google calendar sync on my laptop and I've set the calendar on my SGS3 to sync with Google calendar.
Since I did this there has been a few updates to Kies so it may be worth trying again, I myself am not going to try as I'm happy just syncing through Google calendar sync. That way in the future when I get a new phone I'm not dependant on whatever software that phone has.
I have also had a problem syncing with Kies/Outlook. I am running W7 64bit and have Kies installed but I keep getting the "Unable to connect to XXX-XXXX. Failed to retrieve device information". When I connect the device, the ID shows up in Kies, so I would assume it should be connected, but there is still an issue. I have run the "troubleshoot connection error", to no avail.
Kies updated to most current version: Ver.2.3.2.12064_10
I do not want to filter all my calendar through Gmail, and it was so easy to sync my HTC with HTC Sync........I love this phone but this is a major flaw
i've exactly the same problem, when i clicked select contact folder, the process continued but with no respond at all.
and if i forced to sync, it stopped at 40% as well.
using xp, latest kies v2.3.3.12085_7
I had the same problem and by the process of elimination, I found the problem to lie with KIES.
Here's what I did
1. Uninstall the latest version of KIES
2. Install an older version of KIES (Kies_2.3.1.12044_18)
After this, I had no problem with syncing any of my contacts.
I'm using Windows 8 with Microsoft Office Professional 2013.
I allowed the KIES software to update itself, and the problem recurred - ergo - KIES is glitchy.
All the best.
Hi folks. I am just getting back to work after being out for the holidays. I updated to Jellybean and have been trying to sync to my Outlook calendar. HTC sync no longer appears to work so I removed that and added HTC Sync Manager. Well, this program will recognize the phone now, and will sync some calendar appointments, but misses about 70% of them. I have removed and re-installed HTC sync manager many times, but this still doesn't work. I'm on an XP computer from work. Previously the older HTC Sync worked flawlessly to sync all appointments. Any ideas?
Remove the previous HTC sync and plug in ur phone it should open an auto start with HTC sync and install it
Sent from my EVO using xda premium
I had this problem, sorted it by downloading HTC Sync Manager from the HTC site version 1.1.77.0, when it was installed the phone synced no problems, this is after having checked that the ealier 1.0.6... version of the software thought that it was the most up to date version. I was relieved once I found thatthe phone would sync again.
johnychevyeg said:
Hi folks. I am just getting back to work after being out for the holidays. I updated to Jellybean and have been trying to sync to my Outlook calendar. HTC sync no longer appears to work so I removed that and added HTC Sync Manager. Well, this program will recognize the phone now, and will sync some calendar appointments, but misses about 70% of them. I have removed and re-installed HTC sync manager many times, but this still doesn't work. I'm on an XP computer from work. Previously the older HTC Sync worked flawlessly to sync all appointments. Any ideas?
Click to expand...
Click to collapse
the version that you need can be found here... http://www.htc.com/www/software/htc-sync-manager/download/
Thanks, gang. I tried various methods of latest versions, older versions, the whole nine yards; it still wouldn't sync all appointments 100%. I went ahead and just move all my appointments to activesync and just do it that way. I had to make a few changes to how my work mail comes in now, but at least i can see my appointments again.
Sync Manager Issues with latest Jelly Bean update
Hi,
I´ve downloaded the latest sync manager using the link given or doing it directly from the HTC web page.
These are the problems I´m facing with my HTC One X:
1. Cannot use sync manager. When I try to sync my music with my phone the sync manager crashes when it reached around 3%.
2. I cannot access the information I have on my phones hard drive. I saved some document using it as a USB a couple of months ago and cannot access them because my phone is not recognised as a USB.
I´m using a MacBook Pro and not sure If the issues could be related to that.
I´ve been trying to fix this for a couple of week but cant and don´t know what to do. I´ve tried to contact HTC and they are not of any help.
Any thoughts?
Thanks.