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I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
one last thing, a few posts said "mine died"... is this totally dead? will they be able to see if it was rooted in this case?
Sorry for the long post!
ps, please post color and (maybe model number???) and if its broken or not
xsirhc6x said:
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
Click to expand...
Click to collapse
Mine is an unlocked HTC-branded brown one. No hardware problems so far (2 weeks).
xsirhc6x said:
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
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Click to collapse
Problems with build-quality (screen gap) seems isolated to some batches of operator-branded phones.
xsirhc6x said:
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
Click to expand...
Click to collapse
The brown one also has a rubbery-like surface. Not sure if its teflon, but its definitely not the usual hard&glossy surface that most phones have.
xsirhc6x said:
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
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Click to collapse
It shouldn't be a problem. I'd also expect HTC to reload a "known good image" on any returned phone before they run any form of diagnostics test.
thanks very much!
No problems with mine either..going on two weeks, white unlocked from clove.co.uk.
No problem here
all good here... lovin my hero!!!
Mine is still perfectly fine - no issues with build/hardware at all.
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
shaji007 said:
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
Click to expand...
Click to collapse
well i just have to point out something. I bought my phone a week ago and till a few days ago, me too i thought that i was a happy hero owner until i read issues about the led thing and checked my phone. I do not know if i have the headphone prob as i never checked it out. What i want to say is that some issues are present and you wont notice them unless u pay attention to them.
Do u want to say that gap issues between the screen and more than 30 ppl complaining about issues with led,trackball and headphones ( probably more but some of us do not know it yet) are due to the fact that we dont take care of our phones????
I'm gonna jump right in, and just say. i've had my hero for 2 weeks and loving it.
This is my first android phone, so I took a little getting used to, think the missus is getting fed up with me checking forums and stuff. But all in all I am extremly happy with my Hero.
I use it everyday for:
E-mail
Facebook
Calls
Messages
USB Modem
Surfing
RSS
Podcasts
Performs better than my Ipod Touch ever did, and I almost never have to hook it up to the laptop... Loving IT!
so far mine works fine (1 week). the gap is a problem with some branded phones but mine (T-Mobile Germany "2G Touch") has no gap. the problems with the headphones and LED seem to be software related, since there is a workaround to manually activate the headphone again.
oh and BTW I <3 Hero. best phone i ever had.
got 2 on first release from orange (graphite), 6 weeks ago, 1 for me and 1 for me gf.
no screen gap issues, no dead pixels on arrival, but i had one appear after 2 weeks, right down bottom right of phone, extremely small and never notice it at all unless im on dead pixel detect.
gfs phone hasnt any dead pixels as of yet.
not a single other problem like leds or headphones.
2 totally happy customers here.
Totally happy with mine, no hardware problems so far.
Best phone I've ever had especially with how much I
Like to mess with stuff.
I was happy only one day. If I use longer (about 10 min) my Hero screen starts flashing. If I make reset, everything is ok for some period. I hope it's not serious problem.
I had the LED issue for a while, but just updated to the new rom, and they are back, so this could be a software, not hardware issue
Oh, and love love love the phone
I have read many posts saying that the new ROM update will fix LED and Headphone jack issues.
I just bought a phone on eBay myself, haven't had the chance to play around with it too much since I need to change my plan beforehand, but I have turned it on and look around and everything is fine. It is a White Unlocked one. I must say, the Teflon coating is like nothing I've ever felt before on a phone, it just makes it feel like a million bucks!
But besides the color, which is up to you, I would say get the phone! There is always a 1 year manufacturer warranty, even if the seller doesn't offer you one of their own.
An official HTC update will be coming out VERY soon if you don't like the idea of loading up a custom ROM (although it is highly recommended as there are added quirks such as root access).
I rooted my X10a to R2BA026 a while back using the main rooting method.
It looks like there's a possibility I may have to get my phone serviced or replaced by Rogers, as my screen has started to display yellow tint along the edges when viewing light/white backgrounds.
If I do end up needing to get it serviced/replaced, I figure it'll likely be best if I return the phone to a Rogers ROM in order to avoid any issues with it being rooted.
How would I go about doing so?
1. Download the flash/unbrick tool:
http://hotfile.com/dl/44983907/9d54b5e/XIOFUB.rar.html
2. Download the decrypted Rogers Rom (R1FA014)
http://hotfile.com/dl/43225669/598add6/a_WWE_R1FA014_DEK.zip.html
Follow the instructions in the Flash/unbrick HowTo file.
About the yellow tint, where exactly are you noticing it? Is it the top where the ear piece is? or the bottom where the keys are? Or the left side or right side?
If you are going to service it with Rogers, can you update the status for us? I'm on Rogers and i THINK i see some yellow tint issues as well.
I resurrected an old thread on the yellow tint on the X10 General forum here: http://forum.xda-developers.com/showthread.php?t=718196.
As I stated there, the yellowing is most noticeable on the bottom of the screen, though I can also see it on the right side of the screen.
Alright.. when you take it in, please update the status for us!
Thanks!
Tri3Dent said:
Alright.. when you take it in, please update the status for us!
Thanks!
Click to expand...
Click to collapse
I might hold off a bit, as the tint is less prominent now than it was a few hours ago. May become more visible as the phone warms up, as I was tethering with Barnacle when I noticed it, and then disabled Barnacle for a while before checking it just now.
If it's anything like my old iPAQ with Rogers last year, once you get an RMA number from Rogers, they send you a new unit, and give you a few weeks to ship the defective unit back. A good process, as you're not without phone for any period of time.
I'll keep you updated either way.
Thanks..
But don't they just ship your phone to repair rather than giving you a new unit?
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
urs74 said:
When I dealt with Rogers Tech on my defective HTC Dream they sent out a refurb of the Dream with a UPS call tag to either take the defective phone (boxed and placed in the shipping bag) to a UPS store or have the UPS come pick it up.
Pretty simple really and you're not without a phone.
Click to expand...
Click to collapse
Yeah, that's what they did with my iPAQ when I reported to them that the USB connector had become so loose I could no longer charge the phone.
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
fredderson said:
I have the same issue with my X10. Rogers sent me two replacements but they both had the yellow/white blotches along the bottom of the screen. Looks similar to when you apply pressure to an LCD screen. It's only visible on white backgrounds for the most part. I've just decided to live with it, although it certainly annoys me at times. Not to much else they were willing to do for me at that point.
Click to expand...
Click to collapse
Sucks, but good to know.
In which case, I'll probably hold out for a bit.
I sent my rooted phone back to rogers and they didn't give me any problems. I asked one of the customer service guys and he said android phones are meant to be open source, so it it's fine if it is rooted. lol.
Good to know.
Just to let you guys know, my friend got a new white X10 from Rogers store a couple days ago. Her X10 already has the new R2BA020 firmware on it so it should be the new batches. The new X10 that she got also have the weird wavy pattern on the bottom or 'tint' issue.
So I am convinced that pretty much all X10 are like that..
or try this method its easier and it works. The flash tool bricked my phone.
http://www.xperiax10.net/forum/firmware-f6/x10i-to-x10a-and-i-think-vice-versa-t716.html
First of all excuse me if this thread annoys you, or irritates you. I have problems with galaxy s2. Yes it's a plural. Purchased it on contract with 3 UK on the 29 November, 2Weeks after I noticed the black blotches, got into forums search and realised I have the yellow tint too. But freaky what bothered me was the black spot like a fingerprint size, and linear patterns, the blotch was too big, so I went for exchange, unlucky the customer service girl and boy couldn't help me, pretty lame telling me that only the employee which did the contract would help, anyway I wasn't sure about the 28 days return policy, because is not stated anteater and I left. But calling the customer support on phone I found out that I could change, so did that yesterday, didn't felt to odd exfoliating them to go in the dark room etc, because the player was ok and trusted me, oh and of course said that I am the first....right...took the phone tried it asap it had less blotches more like lines,definitely better. Tested the yellow tint was there, more, after reboot it got less not a deal breaker anyway. But here we are, 2 more problems, blue tint on tilting the phone which I didn't had with the firate one, I can actually see too much coating there in some low light conditions, creating a rainbow kinda thing, since I know that my other one wasn't like this is a deal breaker. And added to that pink spot that I didn't have. White galaxy made by Samsung and battery in China. Didn't update firmware yet to 2.3.5. The problem is the seller told me that I ran out if my 28 days and if I encounter other problems they should send it with warranty. How does those 28 days count? Because I started from 29 so today should be the 28 day inclusive. I want to exchange it again, I can't think that I can get worse than this. What do you think?
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
Ashan85 said:
....ok so it looks like I bite the bullet, no exchange for me, don't know if I could find a perfect one anyway. So I have two options, selling it and then buying another one from the new users market, but what about the warranty? And sending it to warranty....which will take long..and I don't know if it will change something. Did somebody out here send his phone to service for, blue tint, pink camera spot? Never mind the blotches and yellow tint, they will be always there
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Click to collapse
warranty mate, they could help you :/
Depends upon what country purchased in .
twelve months warranty by the retailer with the warranty from Samsung covering the first two years .
Most retailers only allow 28 days for return that is their policy not the law .
You are essentially claimed that there are a number of faults that makes your phone not fit for purpose .
You can try arguing the point with them or have the phone sent for repair or they may exchange for a reconditioned unit .
An update to 2.3.5 or 2.3.6 may fix some of your problems .
jje
I bought mine from O2 Germany and had the same problems like you. Brighter and darker spots and a yellowish left side.
I had it exchanged and got the same phone with another display. It got better but was still not perfect. I had it exchanged yet another time and got a perfect one after 3 weeks of waiting.
May I ask you where your phone comes from? You can see it under your battery. It's printed on your phone there.
Sent from my GT-I9100 using XDA App
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre. I am very pessimistic because I have to leave the phone in store, after that it will be collected by the service techs , and I won't be sure that they see the problem, diagnosis. The phone is from UK , network 3 mobile. I think they have a pretty ugly batch, my first and this one have made by Samsung under the battery so....? I hate that Samsung hides the country of manufacturing. the employee who changed my phone told me I was the first one, I said to him that I am pretty sure I am not the only one, said to him something about India, where more phones had this problem, and he was Indian too, he said that Indian people are picky, they search the problems. I am not picky, first saw that blotches while using data tragic app, and after a movie, after 2 Weeks. Yellow tint? Saw it after googling, blue tint, on my second because my first didn't have it, camera? on first didn't notice, but looking back I don't think I took pictures of a plain paper or white wall, still I think it didn't have this. Updated via phone to 2.3.5. The yellow tint became darker red and moved from left to right, now I have only a quarter of the right part ok, it is ok. It is like a yoyo when you find another problem the previous one seems acceptable. But pinkish on camera? I've seen that on a 2003 Nokia 7900 with led display. I think in Samsung world super smiled plus means unique amoled plus. Will try to make a decision about it. Sure I want it, I can't think of any other phone that is better than this, I like alienation xl and nexus but I never tried them.
Ashan85 said:
Thanks for answers, yes I have 24 months warranty from Samsung but in UK 3 has it's own service centre.
You have the choice of going direct to Samsung .
I hate that Samsung hides the country of manufacturing.
Why its under the battery and no difference in manufacturing quality .
jje
Click to expand...
Click to collapse
So you advice me to go straight to Samsung? Is it better? Under the battery and on case is written made by samsung
JJEgan said:
Why its under the battery and no difference in manufacturing quality .
jje
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Click to collapse
Well I don't know if the situation has changed, but when I bought mine, it was known that the Viatnamese versions had low quality displays. I had one.
Sent from my GT-I9100 using XDA App
That one I wouldn't know, but is possible, either China or Vietnam. I am cross, that pink stain appears even outside wile focusing on the gravel . This is unacceptable. Why can't they do a proper phone? Samsung thinks only about money
Ive got me a 2nd XPS and its newer than my old one.
My old one is 12W09 - AAAB and the new one is 12W09 - ACAC
Now my old one is fine, but the new one's screen has quite clearly got a yellow-ish tint to it. My old one shows the "About Phone" screen in nice white text for example whereas the new one is more yellow.
I thought this issue was fixed in the newer phones and was only an issue with the older ones? I was lucky with my first one as I did not have this issue.
So confused and sad
Seansmit17 said:
Ive got me a 2nd XPS and its newer than my old one.
My old one is 12W09 - AAAB and the new one is 12W09 - ACAC
Now my old one is fine, but the new one's screen has quite clearly got a yellow-ish tint to it. My old one shows the "About Phone" screen in nice white text for example whereas the new one is more yellow.
I thought this issue was fixed in the newer phones and was only an issue with the older ones? I was lucky with my first one as I did not have this issue.
So confused and sad
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Click to collapse
Why the heck are you creating another thread when there is a huge thread about this issue!
I'd really like to get a Nexus 9, but it seems like there's no end to the hardware issues people are having. I know HTC has said they've fixed the issues, but is there anyone here who has gotten one in the past few weeks, and if so, were the issues still present? I don't want to get into a loop of sending it back to HTC and them sending it to me with nothing getting resolved. Should I just get a Galaxy Tab S and deal with TouchWiz?
edit: I suppose the title should read "having defects", not "getting defects". Oh well.
airship357 said:
I'd really like to get a Nexus 9, but it seems like there's no end to the hardware issues people are having. I know HTC has said they've fixed the issues, but is there anyone here who has gotten one in the past few weeks, and if so, were the issues still present? I don't want to get into a loop of sending it back to HTC and them sending it to me with nothing getting resolved. Should I just get a Galaxy Tab S and deal with TouchWiz?
edit: I suppose the title should read "having defects", not "getting defects". Oh well.
Click to expand...
Click to collapse
I have 2 with no issues at all. I also had the Tab S which is Samsung there for it will never get any updates. Buying any electronic device is a crap shoot.
Sent from my XT1254 using XDA Premium HD app
nrage23 said:
I have 2 with no issues at all. I also had the Tab S which is Samsung there for it will never get any updates. Buying any electronic device is a crap shoot.
Sent from my XT1254 using XDA Premium HD app
Click to expand...
Click to collapse
Did you get those Nexuses recently though? Not getting updates would be the downside to the Tab S, I agree. Lollipop is so nice, but TouchWiz would cover it up even if it were updated.
airship357 said:
Did you get those Nexuses recently though? Not getting updates would be the downside to the Tab S, I agree. Lollipop is so nice, but TouchWiz would cover it up even if it were updated.
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Click to collapse
Yes both in the last month.
Well, I ordered one... It had all the hardware defects.
Shame on Google for putting out a subpar product for iPad quality prices.
airship357 said:
Well, I ordered one... It had all the hardware defects.
Shame on Google for putting out a subpar product for iPad quality prices.
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Click to collapse
I ordered 2, one white and one black. White one ran out of battery and won't charge or turn back on, tried several chargers. Black one had the "usual" defects... visible light bleed and press-able gap in the back cover. RMAing both, props to amazon for awesome return policy especially during the holidays.
have a white 16gb model ordered 2 weeks ago from amazon. nothing wrong.
Picked mine up today from Currys UK, White 16gb, No issues.... Can't see any light bleeding from the edge of thge screen or atleast no more than my Nexus 7!... It gets warm at the top whilst in use but with a case you wouldn't notice it. The white is my favourite as i think it looks more premium with the silver metal edge.
(Posted from my shiney new Nexus 9)
Guess I'll try getting a white Nexus 9 then, it seems people have the least issues with them.
Cush2790 said:
Picked mine up today from Currys UK, White 16gb, No issues.... Can't see any light bleeding from the edge of thge screen or atleast no more than my Nexus 7!... It gets warm at the top whilst in use but with a case you wouldn't notice it. The white is my favourite as i think it looks more premium with the silver metal edge.
(Posted from my shiney new Nexus 9)
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Click to collapse
Dude this actually helped me a lot, I am looking to get a nexus 9 from currys too.
Still can't decide whether to keep my Z2 and get a nexus 9 OR just sell Z2 and get a note 4 :/
All these issues with the Nexus 9 are making me uneasy
At the end of the day, any issues you have you can march it straight back and get a full refund. Like I said I'm happy with mine although one of my volume buttons is a bit more sunk than the other I did the bleed test last night and its fine, going by the thread on release codes mine is one of the release ones!