My vibrant has recently had random shutdown/freezing problems so I decided to contact tmobile for a replacement. They agreed, but since I am prepaid I have to send in the phone first. I tried to call customer service to find out what I have to send in but the girl was confused, first saying the whole phone with the back cover and battery and then she said just the shell of the device (hardware). So, what DO I have to send it?
XPLANE9 said:
My vibrant has recently had random shutdown/freezing problems so I decided to contact tmobile for a replacement. They agreed, but since I am prepaid I have to send in the phone first. I tried to call customer service to find out what I have to send in but the girl was confused, first saying the whole phone with the back cover and battery and then she said just the shell of the device (hardware). So, what DO I have to send it?
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if you weren't pre-paid then theyd ship you one and you send it back, but since you are, they're afraid you'll jack BOTH of their phones thats like 1000 dollars almost, and they dont want you jacking that much, so thats why.
I'm pretty sure you will need just to send out the "shell". Battery and Battery door stays with you.
StefanB86 said:
I'm pretty sure you will need just to send out the "shell". Battery and Battery door stays with you.
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Yea I think your right. Usually when they send a replacement its without the battery and battery door.
Sent from my SGH-T959 using XDA App
When i got my Replacement, what they sent me was JUST the front part,
You take battery out, SD Card, memory card what ever, everything out and just send it like that, with no back cover on.
Moved of: Samsung Vibrant > Vibrant General
To: Samsung Vibrant > Vibrant Q&A
Please put your questions to: Vibrant Q&A
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I was wondering if t-mobile offers some kind of service for people like me who have t-mobile phones that weren't necessarily purchased by the person bringing it in or bought and activated with them...like if I could pay some sort of extra fee for them to accept my defective "hardware locked" phone for a replacement? Lmk, thanks!
Oh and just to make sure whoever's reading this post understands my predicament; I bought a vibrant off someone from CL, rooted and flashed the robotix1.1w/oc rom, decided I didn't like it so I nandroid restored to a previous stock/root backup and while it was rebooting or doing the backup (I can't remember) the phone just hangs on the vibrant/samsung screen and won't turn off unless I pull the battery. Any help would be appreciated, thanks again!
Does recovery mode work on your phone? Vol Up+Vol Down+Power.
tjsynkral said:
Does recovery mode work on your phone? Vol Up+Vol Down+Power.
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Nope. I can't get into downloader or recovery on it. I've tried literally every method, I've even followed yours to a T in the other couple "hardware locked" vibrant threads but to no avail.
I just noticed that when I plug my phone into a computer, both the internal memory drive and the sd card pop up as drives but both are labeled unknown and seem to be corrupted....
dustinkh said:
Nope. I can't get into downloader or recovery on it. I've tried literally every method, I've even followed yours to a T in the other couple "hardware locked" vibrant threads but to no avail.
I just noticed that when I plug my phone into a computer, both the internal memory drive and the sd card pop up as drives but both are labeled unknown and seem to be corrupted....
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That's because you're not able to push the "Mount USB" button.
It doesn't hurt to ask T-Mobile to replace it. It helps if you're paying for the $6/month warranty.
Yeah, that's what I thought. Damn well I don't think I have that warranty option added on my plan...I hope they replace it.
Should I try to sell it, turn it in, or should I just wait, hold on to it and hope someone figures out some sort or fix?
Try and get it replaced before worrying about it.
I've heard plenty of stories about people getting their phones serviced by the carrier even though they were bought on eBay or whatever.
dustinkh said:
Yeah, that's what I thought. Damn well I don't think I have that warranty option added on my plan...I hope they replace it.
Should I try to sell it, turn it in, or should I just wait, hold on to it and hope someone figures out some sort or fix?
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so u dont have insurance on a $250+ phone and now that you messed it up you want tmobile to change it for you?
buy another one and leave it alone
98classic said:
so u dont have insurance on a $250+ phone and now that you messed it up you want tmobile to change it for you?
buy another one and leave it alone
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Thanks for the flame..but did you even read my entire OP? I clearly stated I bought the phone off someone from CL and the reason for my post in the first place was to find out if T-mobile would allow me to swap phones if I paid an extra servicing fee or something.
Of course I wouldn't expect to walk into the store, demand a new phone because mine doesn't work and then get one. I just don't have the extra couple hundred dollars to "buy another one and leave it alone" sorry I'm not rich like you.
If you're not gunna help me out, why don't you just NOT REPLY and leave ME alone.
tmobile exchanged a vibrant i bought off cl, i told them that the youtube app was causing the phone to soft reset everytime I accessed the app. Do not, I repeat, Do not tell tmo that you got the phone off cl. tmo sent me a brand new phone two days later. The only concern i have is the fact that your phone had a custom rom on it, if tmo determines that you installed a custom os which voids your warranty, they will charge you $400 for the replacement phone they sent you.
hope this helps
So my HD2 T-mobile touch screen has stop responding and I called HTC.
They told me I had two options but that they need a credit card on file.
What does this mean are they going to charge me to repair if the warranty dosen't cover it or are they gonna charge me regardless?
I never gave them anything, if they would of tried to charge me I would of gone up there and kicked off a **** storm! if its under warrenty give them nothing,
zero26 said:
So my HD2 T-mobile touch screen has stop responding and I called HTC.
They told me I had two options but that they need a credit card on file.
What does this mean are they going to charge me to repair if the warranty dosen't cover it or are they gonna charge me regardless?
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i would ask them. could be just like anything else, they want assurance. but be explicit that they do not have your okay to charge anything unless discussing it. seems weird, though. i would call back and see if you get the same answer from someone else!
zero26 said:
does this mean are they going to charge me to repair if the warranty dosen't cover it or are they gonna charge me regardless?
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What did they say when you asked them the same question?
Sent from my HD2 using XDA App
how do you think customer service get paid?
Yesterday, the vibration motor on my phone stopped working, so I went to Sprint, who ordered me a replacement through the HTC warranty.
I used the HTC Unlock method, therefore, my warranty is void. Is Sprint going to check this when I come in for the exchange? Or will it just be an even swap with no questions?
Thank you!
They will just swap it. I have had them swap my phone after I unlocked it no questions asked. I even left it rooted custom rom and all. Now if it was bricked that might be a different story. They might check then but not for a motor issue.
deadlocked007 said:
Would they have to order a replacement for let's say a busted speaker?
Sent from my PG86100 using XDA App
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Actually, yes. He said that since the phone came out less than a year ago, they don't open any of them there. My friend actually came with me because his 3VO has a broken speaker. They told him that he has to go to the corporate location, as that is the only place that will actually open the phone without voiding the warranty, and if they can't fix it, they have to replace it.
He told me the vibration issue can't be fixed, and they have to order a replacement model.
i just put a stock rom on my phone and took it in and im not sure if they knew or not but i got a new phone
Sprint doesn't seem to care most of the techs are rooted. If it was bricked then yes they would be looking at you funny and you might have to pay a fee or your warranty is no good.
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
vn1977 said:
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
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My mom was able to do that. Even got a replacement from wp7 to android. Att rule is 3 replacements under warranty, you can get a different model. Not sure if its your choice or theirs however. She raised hell. I suggest you do the same. Good luck.
Well, AT&T will not replace it with something different, but they did make good with me by giving me a large credit on my account. I'm guessing this was done to make it easier for me to use one of the upgrade paths they gave me.
I emailed Motorola and they want me to send my phone in for diag work, which I can't do as I have no backup phone, so I have sent a suggestion to them on how to test for the issue so I'll see what they say.
Thank you for the suggestions!
Sent from my MB860 using XDA
My son has had replacements, (being a teenager this has been somewhat frequent), which have been a different make and model. They have only done this when the phone he had was no longer available, and they would send a "like" phone with the same features. We have never requested a different replacement however, so I do not know what the answer would be there.
---------- Post added at 04:03 PM ---------- Previous post was at 04:01 PM ----------
Android The Greek said:
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
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Someone posted in the last week they got a warranty replacement and were given an Atrix 2 by AT&T, so they may very well be out of the original Atrix at their warehouses.
I may go ahead and try warranty through Motorola now... the only phone I want from AT&T at the moment is the Galaxy Note and it's a bit too high priced for me to take the upgrade option (I max out at $200!). I purchased a Sony Xperia Play on craigslist to replace it for the moment and will probably sell the Atrix if Motorola doesn't send me an Atrix 2. I find it funny that Motorola wanted me to send my phone in, which would leave me without a phone for at least 5 days... Thank you for the replies, everyone!
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
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More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
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Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
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It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
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So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?