Related
Just called Sears and filed a warranty claim under their "Purchase Protect Plan". The associate sent me the return label to send it and told me that once I file(d) the claim I could not claim again. He said my claim would either be approved or revoked after they inspect my tablet. The reason why I filled a claim is because of the lack of support for it. Too many of my purchased apps aren't getting any more updates because of incompatibility and the usual freeze and reboot or the rare bootloop have costed me too much time already. Also I use it at school as a PDF viewer to view my free books, but it ticks me whenever it freezes and reboots in the middle of class.
Questions:
Would putting it in a bootloop and removing clockwork work into fooling Sears? How should I damage it without physically damaging it?
Anyone have any experience with returns/warranty that can tell me what to do?
I got this tablet for $379.99 back when it came out. I am getting that plus taxes if it goes through. My next choice of tablet is the Asus Transfrormer which cost the same as when I bought my tablet. Is that a good choice?
Thanks for any replies!
This may not be the best place to solicit advice on committing fraud. No judgement here, but it's probably against the forum rules.
I am not really committing fraud. There are several problems with my tablet besides the software. For instance my capacitive buttons tend to stick, wifi doesn't always work, and screen looses touch sensitivity on rare and random occasions(not freezes because the capacitive buttons still work when it happens and I usually have to bang the tablet on the side to get it to work again). On top of this my recharge cable is really worn and ripping apart. I am just getting tired of having to have to struggle with the device sometimes especially with my busy schedule at school. You do not know how much it sucks when your professor ask the class to turn to page x and then as you are turning your tablet suddenly freezes and reboots. Then to kill it even more he calls on you to answer something from that page.
Well I can't ship it yet till tomorrow. I still need my tablet for doing hw at school.
EDIT: Did I also not mention how I got this tablet last year? Its getting old.
are you running a custom ROM? Im betting that Sears wont provide you any hepl or support unless the tablet is completely stock.
the problem with the power cable probably wont be covered either, they like to call that physical damage caused by improper use or some such.
Ive worked for several aftermarket warranty companies...
Theyre probably going to pin it on software, I doubt they are going to support any of these issues, except maybe the touchscreen issue.
What ROM are you running?
necromonger89,
We'd like to speak with you directly regarding your tablet. Please email [email protected] with your contact information.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Haha, busted.
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
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Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
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Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
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I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
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Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
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Click to collapse
No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
I am very curious about this. I have more and more problems appearing with my Prime and wanted to hold off repairing it until after my trip. But I don't think this will happen.
So the question remains, How long did it take your Prime to come back to you after repairs? Also Include, what was wrong with it.
My current problems are as follows:
1. GPS (like everyone else)
2. Wifi / BT (like most people)
3. Rear Camera - (view finder has artifacts and pictures only save as solid green images.)
4. Battery - My device would sometimes read the stats on the battery and give me a percent. Other times it would suddenly show 0% but still continue to be powered on. And now it always shows 0% but no longer stays powered on since the battery is now drained. The battery no longer charges since it always says 0%. I can not update my firmware since my battery isn't above 15%.
EDIT: Battery does hold a charge, but still shows 0%. Therefore, no firmware updates for me for now. I'm guessing the battery sensor became damaged somehow.
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
RichardFeynman said:
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
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That is the fear I have that I will be without a tablet for awhile. Makes you want to buy another tablet to fill that void. Go back to a laptop?? no way!
Got my RMA tonight and shipping it out tomorrow. Wish it luck!
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
****ing_lukin said:
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
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Thanks for the tips. I will keep them in mind. Back to using my good old Captivate. I will keep everyone updated. Should be arriving at Asus tomorrow.
They tell you that they have 10-14 business days to repair your unit. And that is after they check it in.
Mine arrived on a friday at 10am, they didn't check it in until the following Tuesday.
I called and followed up on a regular basis. I was in waiting until the 14th day when the status switched to ready for shipping.
After all that, they simply sent a new one from California. I am supposed to be getting it today. I shipped it out on 1/17.
So follow up on a regulat basis, and be patient. It will be awhile.
Sent from my SCH-I800 using Tapatalk
Update: Today I received a phone call stating that my unit was sent to the wrong facility. So it is now being sent from CA to TX. Then when it is received there it is a 10-14 day turnaround. Thanks for telling me the wrong address.
I'm a little frustrated.
This is for the OP
Now that you have made the hard decision to part with your Prime, and I knoow how difficult that can be especially with an unknown return date. Here is a shameless double post I wrote in another thread about RMA, my experience and a pep talk about staying all over Asus Support until it's on it's way back. If you sit back and wait, it will ikely be a long one. Fortunately for me I had a high level Support Manager before the RMA began. It helps. A Lot.
Though most of us are seriously afraid and unwilling to go the RMA route, it is a viable option. You just need to do it in a way that decreases the odds of getting screwed around. If you look for the RMA thread here on XDA, there are multiple horror stories of tablets sitting, not checked in, for days, in "test" or "waiting for parts for a week or more etc. That reeks of a) SMS is not a good repair center, and b) SMS is overwhelmed with a large number or Prime tablets, thus creating slow turn arounds, and multiple cases "falling through the cracks" How do you avoid this, or as I said, decrease the chances of becoming one of the casualties? Well, like anything else a bit of research goes a long way. Knowledge is power. What I did was, get Gary Key's email (you can send him an email from the first 3 stickies in the Prime General threads, then just note the address (think it's [email protected]) Get EVERY email address of the ASUS support personnel that you can find. BEFORE you send you tablet anywhere, use Asus escalation mailbox, and sned a note, cc everyone on the list, and explain your position. Be diplomatic, but make your displeasure known, in plain terms.
Explain that you do not want to be without the tablet for anything more than a few days, and see what they are willing to offer going in.
Step two, once you RMA the unit, start bothering them for it's return IMMEDIATELY, if not sooner. They offered to overnight mine into the repair center, and by noon the next day when it showed as "not yet received" even though I had a delivery confirmation and the name of who signed, I went right for the jugular: "Problems already" was my subject line or something like that, LOL!
Stay on their case, THEY KNOW that the percentage of broken Prime is too high, and they are TRYING to be proactive about it. You just can't be all "Oh well, they have my unit.. they will fix it I am sure, I hope it doesn't take TOO long", LOL! Multiple guys in the RMA thread were saying stuff like: Well, Gary is trying to help, I don't want to piss him off" ???? Why not? You are 100% entitle to piss off any and everyone you want to until you are satisfied with your purchase.
Other guys were saying: "I was told they would call me in 48 hours... If they don't I will call again..." Bull ****ing ****!!!!! You call them daily, hourly... CONSTANTLY until you are given what you need.
My RMA was back in my hands on the 5th day from sending it in. A brand spanking new prime, opened and tested. Is it perfect? Pretty close. In fact, it is as perfect as I think this design is capable of. Sent it Monday. Had new Prime in my hands Friday morning. You should expect, nay DEMAND the exact same thing. And you know what? If you do, you will get it. I promise you that. Just don't lie down and be a sheep, waiting to see what Asus is gonna do. Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
There. Pep talk over... Rant over (for a bit) The Prime must be one of the most polarizing bit of new tech to roll in the last year, for sure.
Wow, that was a petulant post. Wah wah.
I live near the facility that Asus uses for these repairs. I just dropped mine off minutes ago and pretty sure it was a manager type that took it out of my hands. Fyi, this company does repair work for more than Asus. So they may very well be busy as hell. It was a nice looking facility. Anyway, I will update this post when I get it back. Until then....
Sent from my PC36100 using XDA App
Update: Dropped it off myself yesterday around noon, they just updated the status to wb5 waiting...
SmartAs$Phone said:
Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
.
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Wow. I wish I had seen this before I sent mine in.... Everything you said is EXACTLY the b/s I've been dealing with since they received it on 1/30/12.
WB5 waiting........
My transformer has some crazy screen issue they can't figure out so I haven't even be able to use a TFP at all, ever...... Still a virgin to ICS and it has been eating at me since I had to send it in.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Of course they will do as little as they can get away with. Asus has to pay SMS Infocomm to repair their products. None of this is free for them. Which is why they should be learning the lesson of releasing a more finished product. However, I would love to know what Asus tells SMS about fixing these, i.e. emails or meetings.
Update: No update from the repair center.. But, on Friday, Gary did message me back saying he would try and get this figured out for me. ASUS website still doesn't show it being received so I will probably give them a good call later today after work.
It took mine 2 weeks, and they just replaced it.
Update: I was emailed yesterday telling me either they will send a replacement or just give me a full refund for whatever I paid for the device. Today, I had the official email telling me that the easiest thing to do at this time was to give me a full refund and that they would be sending me a check within 5 days. I guess it's good because I paid $600 for the 16GB version so I guess now I can just get the 64GB version with my refund.
So it took 3 weeks, to give me a result.
I got my Prime for Christmas and I absolutely love it. I didn't have any problems with the screen or wifi (I don't know about the GPS, I don't plan on ever using it so I never tested it). However, I noticed that the battery was behaving weirdly. I didn't really think much of it until a couple of weeks later when it started claiming it was docked even though it wasn't (I don't even own the dock). I decided to look up the battery behavior when docked and it's exactly how my battery had been behaving the entire time. I called up Asus and they have me do a factory reset. It didn't fix the problem, but I knew the ICS update was coming soon so I decided to wait to RMA it. After the ICS update it was still having the same problem so I called them up and sent it in. That was almost a month ago. They received my tablet a little over three weeks ago and the day they got it the status said it was being repaired. Ever since then it's been waiting ("Waiting-[WB5] Wait for Repair\Test\Aging" to be exact). I've called them several times and finally managed to get it escalated but the status is still the same. Anyone have any suggestions? I'm starting to get really annoyed because the 10-14 days they originally said it would take has long since passed and they won't give me any sort of estimate of how much longer it'll be.
Don't sweat it...its going to come back. I'd call customer service just to check ln it and remind them that you need it back working properly asap.
prime in for repairs
I'm awaiting getting my own prime this Friday and I have had issues previously with certain other devices which had to be sent back to the manufacturer (htc and samsung) the HTC phone i sent in took three weeks for repair but they had promised a similar 10-14 day window and as that time came and went i was forced to call them for status updates. once it had made it to 19 days i called back and specifically asked for one of their tier three service men (similar to a manager) and i told him they had more than enough time to have completed the repairs and had gone 50% longer than i was told would take.
when i gave him the option to either fix it or send it back within 48 hours so i could seek a third party for repairs and have the company be reported to the better business bureau, it was amazing how fast they were able to replace the touch-screen and processor unless they just cloned the ESN into a brand new device and shipped it out to me express delivery.
i'm praying that i dont end up with one of these little guys that's going to have some issues, but if so, please let it be the GPS because i'm never going to be using that anyway. keep in mind the power of the better business bureau, it's a great bargaining tool for getting your promises fulfilled.
"Don't sweat it" boy that easy for some people to say when it's not them waiting for something you have over $500.00 invested in. I too are waiting for mine to return due to it dropping Wi-Fi connections and the screen not responding when touched. I love Asus products but a large company like Asus needs to protect their name and satisfy their customers at all reasonable cost. If there are long delays they should replace the item. They can always sell the return as a re manufactured item, save a customer and get free advertising when the customer tells 10 other people what great company Asus is.
Good news, I just checked the status and it's now ready for shipping! It looks like they're sending me a new one as the serial number changed. Now let's see how long it takes to get back to me.
But yeah, this experience makes me quite reluctant to buy another Asus product of recommend Asus products to anyone. Sure I absolutely love my prime, it's an amazing piece of hardware, but a repair shouldn't take a month.
RichardFeynman said:
Good news, I just checked the status and it's now ready for shipping! It looks like they're sending me a new one as the serial number changed. Now let's see how long it takes to get back to me.
But yeah, this experience makes me quite reluctant to buy another Asus product of recommend Asus products to anyone. Sure I absolutely love my prime, it's an amazing piece of hardware, but a repair shouldn't take a month.
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It's kind of your fault for not being on them like white on rice should have called every day after the first week......no offense
jdbaker82 said:
It's kind of your fault for not being on them like white on rice should have called every day after the first week......no offense
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That is ridiculous. No one should have to push the manufacturer to get it done faster. I have dealt with plenty of repair places that did exactly what they said they would do and were very open about why I wouldn't be getting the product in a timely manner if their where any delays.
Well, GOTTA LOVE THIS!
so i just spent about an hour and a half typing in a complete breakdown of everything i noticed about a new TP i had been deliberating on opening due to days of reading posts about the negatives and lo and behold I decide to open it and type a HUGE report about everything that I have noticed through the few hours i've had it working and i decided to yeah post it even adding "now watch as it deletes this whole thing" so i decide to CTRL+A and copy...
DONT DO THAT! apparantly it ONLY copies the outlying information not in this box where i'm typing now and when i tried to submit it, it says i'm not logged in... well i tried logging in and ctrl V and bam it gives me the top portion of the thread page FML first MAJOR issue with the damn tab is a PEBCAK but w/e we only learn from mistakes sometimes. i will be posting a long thread about the things that i've come across with this device for any people out there who are on the fence regarding this new TP with the current serial number in the champagne style.
sadly i'd covered GPS, WIFI, the docking station issues, serial number location, installed version of AOS, and about 6 other topics that my bloodpressure currently will not let me remember bleh.
so since this thread is for anyone with any questions on a C10KAS model with the champagne style keyboard please feel free to ask below. i will be typing up a new post and saving it on my asus laptop when i get time again later and try to cover all the topics i did in the original post.
This device has NOT been upgraded past the installed 3.2.1 and wont until all queries have been addressed so as to help the majority of the users and possible future users come to decissions before irreversible changes have occurred.
sorry to sound flaming a bit but man am i ticked that i actually TRIED to save the darn thing and it still backfired, but se la vie and such is my lot in life. now i'll try to post this and hopefully find that it works
Trying Again...
Running by the [Guide] by Danny-B- i'm going to open this thread for the community to have the opportunity to ask away about the new TP i decided to finally open after watching it sit ever so quietly on my home-office desk.
Light Bleed
I noticed a very small amount of light bleed, barely any that would concern anyone really, thankfully i'd say functionally it's on par with what it should be.
Dead Pixels
None noticeable on moderate searching.
Serial Number -found?
Yep, it has the serial number registered so that's a plus.
GPS Reception
Nope. I used the QR code to get GPS Test and it shows a working compass and tilt sensor but all the readouts stayed zeroes for the 25 minutes i left it to run. I only have "Use GPS Satellites" ticked off in the location menu to test this, but also have to take into account that the test was performed indoors due to the fact that it's been snowing and raining all day so that in itself could be why the GPS function didnt work... Will retest when the weather is clear and i can get a good sky view.
*edit* crystal clear day today, not a cloud in the sky, not a gram of gps connection. i really dont need this but at least i know that the gps definitely doesn't work.
Wifi Reception
MIFI located up to 60 feet from device, since device will be in my pocket most of the time, the device should have no problems finding the signal as it's going to be only a foot or two from the tablet. Didn't notice any lag or lapse in the connectivity, it still worked Words With Friends as far as i can tell and that's the only program i will have installed aside from the QR Droid program for the testing of these issues. I did notice that the wifi signal was good but the quality of the rendering of youtube left me hoping for more, but the weather can play a huge role in this so i'm not too concerned and i can try this out moreso on a day when there's less inclement weather.
Dock/Keyboard Connection
Have to mention that the dock i purchased prior to getting the TP and i was very lucky to have gotten matching (both champagne models) as i wasnt sure what kind of tab was coming in the mail seeing as how they were pretty much recalled from every store i'd visited.
On my first attempt i was a little wary seeing as how the keyboard didnt seem to like the champ model so as i opened the box i was thinking this can still be a partial deal-breaker so we'll see.
Try #1 it pressed in and i heard a ding from the machine. no cursor opened i use the touch screen to open up the notepad and i can type, all the buttons and numbers worked but no cursor... curses! I undocked it.
Try #2 it pressed in and i gave it a little bit more oomph to see if that would help and i heard a satisfying "click" the cursor appeared it worked and i tried typing all buttons functioned properly.
Try #3 same thing, little oomph, click, cursor. so for this one, the matching champ models function properly when i give it a little extra push in until i hear a slight click.
Gyroscope
Up, Down, Left, Right, B A Start... anyway, all the directions worked and it grades in the GPS Test program down to a 2-4 degree reading so i'm fairly certain i will not have any issues with this part of the device.
Battery Conditioning
I charged it for the 8 hours, then plugged in the keyboard during the testing phase and left it plugged in until the keyboard battery read full. I have yet to test the quality of the battery life with and without the keyboard but I will keep you informed if this seems to be an issue as opposed to a non-issue
*update* well the dock is the primary source of the energy as it's supposed to be and it's been in full use browsing this forum and posting for 3 hours and it has gone down by only 25% ... i currently am HIGHLY impressed with the battery life.
Haptic Feedback
I got a mallard. Yes, i was thinking how could this thing sound like a duck but lo and behold the first time i turned it on i heard an audible "quack" to put it bluntly. I dont see this bothering me in the long run unless the vibration against the case's rear housing causes an issue with other parts, though the only time that i've noticed any haptic vibration is when powering it on. I dont notice any when typing on the screen or making selections so that may be switched off in the settings, i honestly havent played with any of the settings yet since i have only tried getting through the [GUIDE] piece by piece trying out things.
Firmware Updates
I will not be updating this until any questions members have, have died out. I wanted to create this thread so that everyone has the chance to ask questions about the Champagne model out of the box that runs 3.2.1. I do plan on updating to ICS in the near future but I also wanted people to get an idea of what this unit did straight-away. This model's serial is the C10KAS and came from Texas through an Office Depot "gmill" warehouse... an "other than the normal" warehouse per the store manager... who i had to finesse to get her to really try to locate one of these guys fyi.
Summary
I feel that i touched on a few more notes when i originally typed in this thread, but for the life of me i can't remember anything else to put in here.
The tablet is very responsive, Words with Friends gets a slight lag from time to time, but i'm not too worried about any gaming issues since this will be a work-related device and gaming is just a bonus if done at all.
I did notice that there is a minor lag when typing here in this box on the tab but i think that is to be expected as i noticed similar on my RAZR MAXX, Galaxy Nexus, and 4s.
Please, feel free to ask any questions or make any comments regarding this post. I want it to be as informative as possible to any people who have questions about a new TP before they are pretty much impossible to get.
interesting new development with internet
ok so here's a strange new development i've just noticed...
ANY link i click on, even to get to a new page of threads or to click reply...
ALL of them suddenly switched from opening within the original tab and moving on to the new page to now opening a separate tab on their own. i haven't done anything new with the tab, this all started just while accessing these forums on their own. i've tried a long press on them and select OPEN instead of OPEN IN NEW TAB, but everything keeps opening in new tabs, now i'm full of tabs on my screen.
any ideas on this one? strange how it would just stop working the way it was and start working this way all on it's own while just browsing this site. idk, i'm open to any suggestions.
*update* after clearing the cache and cookies it seems to have fixed this issue. nothing opens in new tabs now... im guessing it can only store so much before it forces you to new tab everything. just an fyi to everyone
Must.... try... to... resist.... ....Too .....STRONG.....!!!!
Well at least I have to say there it is now a posted answer for everyone asking how the new primes are running they are running the same. I have the C10k******* and its running about the same if not worse than my old Gray model, that was sent back about a month ago, because of the same issues. They aint going to get any better until Asucks fixes them, bottom line. Yeah there might be some that run perfect but you are the "Lucky Few" believe that. Us guys with the "this don't work models, were just screwed". well not actually I'm sending mine back and trying again. Or you can or deal with that issue that your prime has.
Mine has slight light bleed and poor WiFi, should I keep it? Still debating I got 14 days. But like I said in another post these will probably be easy refurbs to pick up soon. Asus probably has a full warehouse full of returned units, I believe my last unit I bought brand new sealed in box was a returned unit, I don't believe they are allowed to do this but I think they do in MY opinion. I don't think they are going to let a tablet that looks brand spanking new with just a WiFi issue sit there. lose $100-200 selling it as refurbished.
I believe they are boxing them back out and selling them as new. You wouldn't be able to tell, would you? All they got to do is clean it up real nice restore it put in new box, shrink wrap it again and, there are 100 brand new ones shipping to Best Buy as new. Then maybe they will get lucky and the person really doesn't know much about it, when they get it and they like it some much, it looks stunning, they can get a good signal in their bedroom, so they keep it. I'm telling you they are doing shady ****. Look at how they are treating us, a big F-U.
I know people who are giving it right back to them buying every model they find at the store if it doesn't work PERFECT. They are taking it back I know people that are on model 6 or 7 at least 5 or 6 people.
Where are all their refurbs selling at? I bet their return pile looks like a junkyard, That aint even funny for real. Asucks used to be a good company. They don't hold up to their standards anymore.
ASUS
JUST IN CASE SOMEONE FROM ASUCKS COMES BY, I IMAGINE THEY DO, WITH ALL THE PROBLEMS WITH THIS TABLET.
I THINK SOMEONE LIKE TEGRA OR GOOGLE ANDROID SHOULD BE ON THEIR ASS FOR THIS, REALLY TEGRA SHOULD BE MAD AS HELL.
JUST FIX THE PRIMES DO WHAT YOU SHOULD BE DOING, ITS THE BEST OPTION. IF NOT YOUR JUNKYARD IS GOING TO GET BIGGER AND BIGGER. AND DON'T BE SELLING ME SOMEONE ELSE'S USED SH*T, AS BRAND NEW.
drvsbsm said:
ASUS
JUST IN CASE SOMEONE FROM ASUCKS COMES BY, I IMAGINE THEY DO, WITH ALL THE PROBLEMS WITH THIS TABLET.
I THINK SOMEONE LIKE TEGRA OR GOOGLE ANDROID SHOULD BE ON THEIR ASS FOR THIS, REALLY TEGRA SHOULD BE MAD AS HELL.
JUST FIX THE PRIMES DO WHAT YOU SHOULD BE DOING, ITS THE BEST OPTION. IF NOT YOUR JUNKYARD IS GOING TO GET BIGGER AND BIGGER. AND DON'T BE SELLING ME SOMEONE ELSE'S USED SH*T, AS BRAND NEW.
Click to expand...
Click to collapse
Erm, it's nVidia (or tegra as you seem to want to call them) that are providing the code that is f#cking up the Prime. Just thought you should know.