Replacement? - Vibrant Q&A, Help & Troubleshooting

I was just wondering since I got this phone on craigslist for my mytouch slide could I get a replacement just in case because right now there's nothing wrong im saying just in case and I logged into my tmobile account on the site and registers me under a samsung vibrant!
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duboi97 said:
I was just wondering since I got this phone on craigslist for my mytouch slide could I get a replacement just in case because right now there's nothing wrong im saying just in case and I logged into my tmobile account on the site and registers me under a samsung vibrant!
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Probably not. They probably have ur imei number under previous owners name.
I know a way that might work though
Call t-mobile and tell them u didn't receive update and want to see if your imei is in their system. If they don't tell them to put it for you. If they have under different owner tell them what is going on and that u bought it off t-mobile store lol... I did that for mytoucb 4g and got a replacement.. but I sold it anyway and got vibrant... vibrant is the best .
If what I posted is against the rule let me know ill delete it.
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Could you repeat that please grammer sorry
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eunkipark92 said:
Probably not. They probably have ur imei number under previous owners name.
I know a way that might work though
Call t-mobile and tell them u didn't receive update and want to see if your imei is in their system. If they don't tell them to put it for you. If they have under different owner tell them what is going on and that u bought it off t-mobile store lol... I did that for mytoucb 4g and got a replacement.. but I sold it anyway and got vibrant... vibrant is the best .
If what I posted is against the rule let me know ill delete it.
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For real could you re post that for me please it could really come in handy for me!
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Related

[Q] help! sending to samsung

hi i just posted about the not connected to network thread and i guess theres no fix so i gave samsung a call and they want me to send my phone in for repairs. question is .. what do i need to get rid of so it can be "stock" ?
thanks in advance!
Is it saying your sim does not allow a connection to this network?
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DGelement said:
Is it saying your sim does not allow a connection to this network?
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yeah.......
Well hope this isn't your case but my girl got a mytouch slide off of craigslist and it worked fine for about a month then it said that. Had no service .and wouldn't connect to the network . She called t mobile and they said the previous owner had a unpaid bill so they blocked the imei until the bill was paid off . did you call t mobile and asked
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DGelement said:
Well hope this isn't your case but my girl got a mytouch slide off of craigslist and it worked fine for about a month then it said that. Had no service .and wouldn't connect to the network . She called t mobile and they said the previous owner had a unpaid bill so they blocked the imei until the bill was paid off . did you call t mobile and asked
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yeah when i was talking to them i told them all about the problem and that i tried all the soft resets hard resets etc. and they looked at the phone imei and if i wanted to get it replaced by tmobile i'd need to ask the person i bought it from to transfer the insurances but i didn't save his number. so they said the only other option i had was to call samsung, and they did like a factory reset and it still didn't work.
i got ya just trying to help i hope you get it worked out and everything
DGelement said:
i got ya just trying to help i hope you get it worked out and everything
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Good looks man. Yeah hopefully goes well with this.
Anyone know what I need to do before I send my phone to samsung?!
I already flashed it back to stock via odin just need to know what else to delete etc.
mmeeeekkss said:
Good looks man. Yeah hopefully goes well with this.
Anyone know what I need to do before I send my phone to samsung?!
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Click to collapse
ODIN back to stock ROM. Back up your apps using Titanium Backup, and copy that folder to your computer.
That way, when you get a new phone, you can have all the apps.
Or use ROM Manager, back up, get those files to your computer, and flash back to Stock ROM.
but idk for sure. Just trying to help.

[Q] How to return Vibrant with warranty?

I have ATT and not T-mobile I want to get the same phone
i have warranty
can i call them and tell them it bricked or do i have to be a customer?
I did this with my G1 but i had tmobile at the time
You have to be a tmobile customer, because they ask you for your account details while doing the phone call
I know my Dad opened an account for my uncle
could i call them and say that my uncle had the phone and give them the account details?
Call Samsung instead as they do not require a t-mobile account. You have a year warranty with Samsung.
I already did
they just fix the problem not replace the phone
Alanrocks15 said:
I have ATT and not T-mobile I want to get the same phone
i have warranty
can i call them and tell them it bricked or do i have to be a customer?
I did this with my G1 but i had tmobile at the time
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Click to collapse
You have to be a customer. When you call they have to verify its under warranty, troubleshoot then if necessary replace if warranted. And all that cant be done without the phone being used on an active line. I know this for a fact because i work as csr for t-mobile
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Alanrocks15 said:
I know my Dad opened an account for my uncle
could i call them and say that my uncle had the phone and give them the account details?
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Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
xriderx66 said:
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
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It will work, but only if the warranty check on the imei comes back as still under warranty. But if your uncle has php on his line, then it will work.
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xriderx66 said:
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
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Technically you are right. But since OP is not a T-mo customer it absolutely wont work. Let's say if someone who is a customer of t-mo bought the phone and then sold it to someone else. If the phone was still under warranty the new owner could use the warranty if the original owner was willing to talk to customer care for him so the customer rep could go into the account to verify the phone is still under warranty. I've done that for a few customers. Its kind of a ***** of a process though. Since the OP's uncle isn't the original owner and OP isn't a t-mobile customer it wont work. Sorry dude!!
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My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
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DCrozier28 said:
Technically you are right. But since OP is not a T-mo customer it absolutely wont work. Let's say if someone who is a customer of t-mo bought the phone and then sold it to someone else. If the phone was still under warranty the new owner could use the warranty if the original owner was willing to talk to customer care for him so the customer rep could go into the account to verify the phone is still under warranty. I've done that for a few customers. Its kind of a ***** of a process though. Since the OP's uncle isn't the original owner and OP isn't a t-mobile customer it wont work. Sorry dude!!
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True, but if the uncles line has the extended warranty, and is using the vibrant at the time he calls in, then technically he can get an exchange if troubleshoot calls for it
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Alanrocks15 said:
My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
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Insurance is another thing, its the extended warranty that matters. But he has to be using the vibrant prior to calling in for an exchange.
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How long does he have to use it.
As my excuse will be "its stuck on galaxy s logo"
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Alanrocks15 said:
How long does he have to use it.
As my excuse will be "its stuck on galaxy s logo"
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Thats the thing he has to use it long enough to show up in the system
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Alanrocks15 said:
My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
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Has to have a t-mobile sim in it for atleast a few days to show usage.
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Marvlet said:
Thats the thing he has to use it long enough to show up in the system
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You would need to unbrick the phone. Have your uncle use it for a few days. Then you would need your uncle to all customer care (because he is the main account holder) and say he is having issues. Like phone randomly shuts off. doesn't really matter. Then you should be able to get a replacement pending he has lifetime warranty.
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So where u guys going after merger?

Just wondering what u guys gonnna do after the merger happens I'm gonna go to Att cuz I hate Cdma But sprint looking real nice do
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Depends on whoever has the next nexus.
sent from my toxic vibrant
If ATT gives good and cheap plans (unlikely) then I sick with ATT.
Else, probably Sprint, I'm not too fond to get Verizon as they don't have SIM cards...
xriderx66 said:
If ATT gives good and cheap plans (unlikely) then I sick with ATT.
Else, probably Sprint, I'm not too fond to get Verizon as they don't have SIM cards...
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No SIM on sprint either....
bfranklin1986 said:
No SIM on sprint either....
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There's no SIM on sprint?~?!?!?!? WHAT?!
I just gave one of my friends with Sprint a SIM card to borrow, and he said it works... WTF he's lying?
imma go beat his ass that SIM card cost me a total of nothing!!!!
xriderx66 said:
There's no SIM on sprint?~?!?!?!? WHAT?!
I just gave one of my friends with Sprint a SIM card to borrow, and he said it works... WTF he's lying?
imma go beat his ass that SIM card cost me a total of nothing!!!!
Click to expand...
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some phones on sprint and verizon are world phones so they use sim cards too
I hope tmo gets a really really good phone around Christmas time, nexus i wish, then I'll upgrade and renew contract... So I get to keep the same tmo contract for the next year and a half or two even after the acquisition finalises.. I like my 70+ /mnth plan with 5gb data on TMO... When the contract ends, then I'll be on ATT, i don't mind the 2gb data limit since I don't go past 2gb every month anyway, i think it will cost more too especially two years from now or a year.. Att might raise the monthly plans...
I like sim cards..
im not sure yet that is even if the merger happens the fcc might block it and i hope they do i dont want the cheap and great t-mobile to get vaccumed up by the expensive rip off at&t that claims they have the best coverage
Att most likely... I want a iphone
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ChoctawT said:
Att most likely... I want a iphone
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Why android to mind boggling for you to use?
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probably att, i just got a job with them lol. free plan for me
I think tmobile will stay intact after the merge.. Most of the merge is backend, and tmobile is supposed to be a separate entity afterwards.
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Same place I always go.....to work and home
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gamikzone said:
im not sure yet that is even if the merger happens the fcc might block it and i hope they do i dont want the cheap and great t-mobile to get vaccumed up by the expensive rip off at&t that claims they have the best coverage
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The merger is gonna happen they got a lot of power in the government I'm sad do I luv tmo there the ****in best just under rated so they don't get as much customers they got best 3G an they get revolutionary phones I'm really gonna miss it
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Sprint! Probably leaving T-mo here in the next month or 2... either get the 3D or the new Motorola Photon when it releases.
T-mo coverage is poop everywhere I go except work and home. I know that is only like 5% of my life that is spent where bad coverage is, but I really like my coverage to follow me other than along interstates.
jamesd86 said:
I think tmobile will stay intact after the merge.. Most of the merge is backend, and tmobile is supposed to be a separate entity afterwards.
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Idk. A friend of mine who works for tmobile was asked two weeks ago if he was okay with workin for att.
Ill personally go to sprint. They're the only us carrier that has unlimited data. I would switch right now but i dont have the money.
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AustinKnight45 said:
Why android to mind boggling for you to use?
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Umm no is there something wrong with me getting a iphone? I mean seriously some of y'all take this android vs apple thing too seriously..
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Virgin mobile. Already decided to get the triumph if it happens. Also it's stock android and unlimited everything plus 300min a month it can't go wrong. Im always in nyc anyways so coverage is fine
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ChoctawT said:
Umm no is there something wrong with me getting a iphone? I mean seriously some of y'all take this android vs apple thing too seriously..
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No i don't care what you buy, really we all don't...
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AustinKnight45 said:
No i don't care what you buy, really we all don't...
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What a ****
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Why wont samsung help me

I have a s3 that I originally got from att. I got it unlocked and have been using it on Cincinnati bell. Well I called Samsung last night because the latch that holds the back on Brooke so I asked if they could send me a new one (just the back). They said they couldn't because this model is the European model and they don't support it. wth!!!! I told them I bought it at a us store.and he said too go back there. But they only have a 14 day watery and u have to still have service with them. Has any one else had this issue with Samsung turning them down. I talked to a tech and a manager. Do I need to tall to a special department
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pitbullmommy45245 said:
I have a s3 that I originally got from att. I got it unlocked and have been using it on Cincinnati bell. Well I called Samsung last night because the latch that holds the back on Brooke so I asked if they could send me a new one (just the back). They said they couldn't because this model is the European model and they don't support it. wth!!!! I told them I bought it at a us store.and he said too go back there. But they only have a 14 day watery and u have to still have service with them. Has any one else had this issue with Samsung turning them down. I talked to a tech and a manager. Do I need to tall to a special department
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The store where you bought it from should provide the back and cover warranty for the phone. As it is imported Samsung USA can`t help you. Seems obvious to me to be honest Good luck.
gee2012 said:
The store where you bought it from should provide the back and cover warranty for the phone. As it is imported Samsung USA can`t help you. Seems obvious to me to be honest Good luck.
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But will it matter since I dont have att ne more and the phone is unlocked.
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pitbullmommy45245 said:
But will it matter since I dont have att ne more and the phone is unlocked.
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Not imo, they should send you the back you need. This has nothing to do with software.
FYI, a new back is around $15 on ebay

I have a question regarding a Samsung Galaxy s3.

The question is I bought a sg3 phone for $400 on a market here in my country. But when I activated it with the same carrier the phone is from. It appears that the phone have been reported stolen and also the phone is unlocked for any gsm carrier. My question is since I will not be able to use it on at&t which is it original carrier will I be able to use it on t mobile network since its diferrent and they use a different network?
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maiquito said:
The question is I bought a sg3 phone for $400 on a market here in my country. But when I activated it with the same carrier the phone is from. It appears that the phone have been reported stolen and also the phone is unlocked for any gsm carrier. My question is since I will not be able to use it on at&t which is it original carrier will I be able to use it on t mobile network since its diferrent and they use a different network?
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if it is stolen, give it back...
It looks like it is. But the person sold it to me for $400 and he said it was new and he was the only owner. I just want to know if it will work unlocked on other network provider like t mobile.
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chrismast said:
if it is stolen, give it back...
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Although I agree that's totally the right thing to do SOME people need a phone and Some can't just eat $400!!!! He didn't know when he bought it. He should be getting the person he got it from in trouble!!!!!!! Return it if you are not dirt poor or you don't NEED a phone. Do all u can to right this wrong Cuz your involved now.just my tiny opinion
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I don't have the $$ to get another and the person who sold it to me doesnt answer the phone. I just want to know if is there any posibility of using it with another network?
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Any help? Please?
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Well , since you cant afford a new phone then just root it and unlock it .. But the right thing to do is returning it back and report the guys number to the police , good luck.
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KayKrate said:
Well , since you cant afford a new phone then just root it and unlock it .. But the right thing to do is returning it back and report the guys number to the police , good luck.
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It is allready unlocked. Will I still need to root it? (Also looks like the guy is being tracked down by police since I'm not the first person he fooled.) I'm very angry of this situation since I didnt spent $100 or $200 bucks, I spent $400 that is much money to throw it like in the thrash.
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I can feel the pain , bought a stolen phone before xD Your device ID or IMEI is reported as stolen , so you cant register on that carrier ... Maybe try another carrier ? Atleast thats what worked for me
KayKrate said:
I can feel the pain , bought a stolen phone before xD Your device ID or IMEI is reported as stolen , so you cant register on that carrier ... Maybe try another carrier ? Atleast thats what worked for me
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Click to collapse
What I know is that the phone is original from At&t and its reported there. So I will be able to use it with T-Mobile instead right? since the phone is unlocked.
maiquito said:
What I know is that the phone is original from At&t and its reported there. So I will be able to use it with T-Mobile instead right? since the phone is unlocked.
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Have a look at this from T-Mobile, AT&T were already doing it, IMIE blocking blocks the phone across all network in that country, you could probably use it abroad normally as its not on a US network but using in the US unlikely
http://www.beijingiphonerepair.com/news/t-mobile-usa-has-started-imei-blocking-stolen-iphones-and-other-devices/
IMIE blocking of stolen phones has been in the UK for a few years now
I'm in the US
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ag4751 said:
Have a look at this from T-Mobile, AT&T were already doing it, IMIE blocking blocks the phone across all network in that country, you could probably use it abroad normally as its not on a US network but using in the US unlikely
http://www.beijingiphonerepair.com/...ei-blocking-stolen-iphones-and-other-devices/
IMIE blocking of stolen phones has been in the UK for a few years now
Click to expand...
Click to collapse
Is this true and its being made in the US?
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And if I change the phone IMEI. The problem will be solved right?
Yes but you get the far bigger problem of illegal imei changing which can get you intr real deep trouble.
Also, imei cannot be changed easily, only transplanted.
Note that most "stolen" devices are not stolen per se (they often come in original boxes) but are insurance claims.
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Idk what should I do.
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Well , just use the phone for apps and buy another cheap nokia phone. By the way talk to paypal or the place where you bought the phone from , explain what happened to u and hopefully theyll give you a refund.
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Should I consider selling it internationally?
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You could do that, but be sure to advertise that the phone wont work in the states, it would be unfair to con a potential buyer.
It would be unfair to sell a stolen phone :/
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