Why wont samsung help me - Galaxy S III Q&A, Help & Troubleshooting

I have a s3 that I originally got from att. I got it unlocked and have been using it on Cincinnati bell. Well I called Samsung last night because the latch that holds the back on Brooke so I asked if they could send me a new one (just the back). They said they couldn't because this model is the European model and they don't support it. wth!!!! I told them I bought it at a us store.and he said too go back there. But they only have a 14 day watery and u have to still have service with them. Has any one else had this issue with Samsung turning them down. I talked to a tech and a manager. Do I need to tall to a special department
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pitbullmommy45245 said:
I have a s3 that I originally got from att. I got it unlocked and have been using it on Cincinnati bell. Well I called Samsung last night because the latch that holds the back on Brooke so I asked if they could send me a new one (just the back). They said they couldn't because this model is the European model and they don't support it. wth!!!! I told them I bought it at a us store.and he said too go back there. But they only have a 14 day watery and u have to still have service with them. Has any one else had this issue with Samsung turning them down. I talked to a tech and a manager. Do I need to tall to a special department
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
The store where you bought it from should provide the back and cover warranty for the phone. As it is imported Samsung USA can`t help you. Seems obvious to me to be honest Good luck.

gee2012 said:
The store where you bought it from should provide the back and cover warranty for the phone. As it is imported Samsung USA can`t help you. Seems obvious to me to be honest Good luck.
Click to expand...
Click to collapse
But will it matter since I dont have att ne more and the phone is unlocked.
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pitbullmommy45245 said:
But will it matter since I dont have att ne more and the phone is unlocked.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Not imo, they should send you the back you need. This has nothing to do with software.

FYI, a new back is around $15 on ebay

Related

Replacement?

I was just wondering since I got this phone on craigslist for my mytouch slide could I get a replacement just in case because right now there's nothing wrong im saying just in case and I logged into my tmobile account on the site and registers me under a samsung vibrant!
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duboi97 said:
I was just wondering since I got this phone on craigslist for my mytouch slide could I get a replacement just in case because right now there's nothing wrong im saying just in case and I logged into my tmobile account on the site and registers me under a samsung vibrant!
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Probably not. They probably have ur imei number under previous owners name.
I know a way that might work though
Call t-mobile and tell them u didn't receive update and want to see if your imei is in their system. If they don't tell them to put it for you. If they have under different owner tell them what is going on and that u bought it off t-mobile store lol... I did that for mytoucb 4g and got a replacement.. but I sold it anyway and got vibrant... vibrant is the best .
If what I posted is against the rule let me know ill delete it.
Sent from my SGH-T959 using XDA App
Could you repeat that please grammer sorry
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eunkipark92 said:
Probably not. They probably have ur imei number under previous owners name.
I know a way that might work though
Call t-mobile and tell them u didn't receive update and want to see if your imei is in their system. If they don't tell them to put it for you. If they have under different owner tell them what is going on and that u bought it off t-mobile store lol... I did that for mytoucb 4g and got a replacement.. but I sold it anyway and got vibrant... vibrant is the best .
If what I posted is against the rule let me know ill delete it.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
For real could you re post that for me please it could really come in handy for me!
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[Q] How to return Vibrant with warranty?

I have ATT and not T-mobile I want to get the same phone
i have warranty
can i call them and tell them it bricked or do i have to be a customer?
I did this with my G1 but i had tmobile at the time
You have to be a tmobile customer, because they ask you for your account details while doing the phone call
I know my Dad opened an account for my uncle
could i call them and say that my uncle had the phone and give them the account details?
Call Samsung instead as they do not require a t-mobile account. You have a year warranty with Samsung.
I already did
they just fix the problem not replace the phone
Alanrocks15 said:
I have ATT and not T-mobile I want to get the same phone
i have warranty
can i call them and tell them it bricked or do i have to be a customer?
I did this with my G1 but i had tmobile at the time
Click to expand...
Click to collapse
You have to be a customer. When you call they have to verify its under warranty, troubleshoot then if necessary replace if warranted. And all that cant be done without the phone being used on an active line. I know this for a fact because i work as csr for t-mobile
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Alanrocks15 said:
I know my Dad opened an account for my uncle
could i call them and say that my uncle had the phone and give them the account details?
Click to expand...
Click to collapse
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
xriderx66 said:
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
Click to expand...
Click to collapse
It will work, but only if the warranty check on the imei comes back as still under warranty. But if your uncle has php on his line, then it will work.
Sent from my SGH-T959 using XDA App
xriderx66 said:
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
Click to expand...
Click to collapse
Technically you are right. But since OP is not a T-mo customer it absolutely wont work. Let's say if someone who is a customer of t-mo bought the phone and then sold it to someone else. If the phone was still under warranty the new owner could use the warranty if the original owner was willing to talk to customer care for him so the customer rep could go into the account to verify the phone is still under warranty. I've done that for a few customers. Its kind of a ***** of a process though. Since the OP's uncle isn't the original owner and OP isn't a t-mobile customer it wont work. Sorry dude!!
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My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
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DCrozier28 said:
Technically you are right. But since OP is not a T-mo customer it absolutely wont work. Let's say if someone who is a customer of t-mo bought the phone and then sold it to someone else. If the phone was still under warranty the new owner could use the warranty if the original owner was willing to talk to customer care for him so the customer rep could go into the account to verify the phone is still under warranty. I've done that for a few customers. Its kind of a ***** of a process though. Since the OP's uncle isn't the original owner and OP isn't a t-mobile customer it wont work. Sorry dude!!
Click to expand...
Click to collapse
True, but if the uncles line has the extended warranty, and is using the vibrant at the time he calls in, then technically he can get an exchange if troubleshoot calls for it
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Alanrocks15 said:
My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
Click to expand...
Click to collapse
Insurance is another thing, its the extended warranty that matters. But he has to be using the vibrant prior to calling in for an exchange.
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How long does he have to use it.
As my excuse will be "its stuck on galaxy s logo"
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Alanrocks15 said:
How long does he have to use it.
As my excuse will be "its stuck on galaxy s logo"
Click to expand...
Click to collapse
Thats the thing he has to use it long enough to show up in the system
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Alanrocks15 said:
My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
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Click to expand...
Click to collapse
Has to have a t-mobile sim in it for atleast a few days to show usage.
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Marvlet said:
Thats the thing he has to use it long enough to show up in the system
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Click to collapse
You would need to unbrick the phone. Have your uncle use it for a few days. Then you would need your uncle to all customer care (because he is the main account holder) and say he is having issues. Like phone randomly shuts off. doesn't really matter. Then you should be able to get a replacement pending he has lifetime warranty.
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Is your galaxy s3 network locked

I had my s3 supplied by orange UK and thought that it would probably be locked to orange although there was no branding on the box or phone.
Started looking over the net to see how I could check and found that if you enter *# 7465625# and they read off or disabled then your phone is completely unlocked.
Mine is which is a real bonus so well chuffed.
Sorry if this was already known to everyone but was new to me and thought it might be useful for some people.
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This is what I mean
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Got mine direct from O2, presumed it was locked down tight but using the code you provided it shows as fully unlocked.
Bonus!
Thanks for pointing this out
Could be due to the delay just to get the phones out the networks haven't had time to put their code into Android, perhaps when they get all the preorders out future ones will.
Mine is from Affordable mobiles so I know it will not be locked
I was told that I had a version of orange software on here, although no orange apps etc. But phone was really buggy so flashed with the latest release, been really good since the.
Just pleased its not locked also, helps in the event I don't remain happy with it and decide to sell it.
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mines from O2. Its locked :/
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hpsauce37 said:
I had my s3 supplied by orange UK and thought that it would probably be locked to orange although there was no branding on the box or phone.
Started looking over the net to see how I could check and found that if you enter *# 7465625# and they read off or disabled then your phone is completely unlocked.
Mine is which is a real bonus so well chuffed.
Sorry if this was already known to everyone but was new to me and thought it might be useful for some people.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
FINALLY i know now yes mine is unlocked too im on 3 Ireland i thought it would have been locked but it's not so good news.
Thanks a lot mate for posting this
hal752 said:
mines from O2. Its locked :/
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Click to collapse
Mine is from o2 through CPW and isn't locked at all (had since launch)
Also has anyone noticed the spelling mistake from the picture?it's the same in mine
Sent from my GT-I9300 using Tapatalk 2
am I the only one around here who's getting irritated by their persionalizatiob typo? am I?
Sent from my iPhone using Tapatalk
No worries,
I can't sleep either
On O2 bought post-launch and no lock
Mines unlocked and I'm on Orange also, checked last week which I'm pleased about.
Got mine from 3uk on release day but had to get a replacement 3days ago and that come network locked
delsus said:
Could be due to the delay just to get the phones out the networks haven't had time to put their code into Android, perhaps when they get all the preorders out future ones will.
Mine is from Affordable mobiles so I know it will not be locked
Click to expand...
Click to collapse
It certainly looks that way! I got mine on preorder and it came unlocked, whilst other O2 folks who waited till after release got a locked phone.
I asked O2 what benefits there were for preordering with them but they didn't mention it being unlocked! In fact, they didn't mention any benefits!
Vodafone contract handset "box only" means no contract just paid £475 for handset and it's unlocked.
SIII'ed
On orange uk and its locked
Also i can't believe orange have removed the firmware update option with there bloatware
Is T-Mobile batch unlocked? If so, would it work abroad?
hpsauce37 said:
I had my s3 supplied by orange UK and thought that it would probably be locked to orange although there was no branding on the box or phone.
Started looking over the net to see how I could check and found that if you enter *# 7465625# and they read off or disabled then your phone is completely unlocked.
Mine is which is a real bonus so well chuffed.
Sorry if this was already known to everyone but was new to me and thought it might be useful for some people.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Got my rather wonderful Galaxy S3 on Vodafone contract.
Unfortunately that USSD code doesn't seem to work on mine.
The phone and firmware is unbranded though.
So I'm guessing its open to all networks?
Plus the phone arrived in a Samsung white box, and not a Vodafone one.
Im i the only person where this code doesnt show anything?
sh0wst0pper said:
Im i the only person where this code doesnt show anything?
Click to expand...
Click to collapse
No, you're not the only person, loads of us have the issue with this and other codes.

[Q] Verizon's S3- can it be rooted?

Looked through quite a few pages and haven't seen this asked. Unfortunately I can't put up with the call problems of the Gnex. I just use my phone too much for work. Was considering getting the s 3 under warranty replacement if they allow it. Does anyone know if can be rooted and unlocked?
It's not even available yet........
Baldilocks said:
It's not even available yet........
Click to expand...
Click to collapse
Genius in the house. I can't even count the number of time a device has been rooted before available. The international S3 was one of them.
Sent from my Galaxy Nexus using xda premium
mark manning said:
Genius in the house. I can't even count the number of time a device has been rooted before available. The international S3 was one of them.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Since NO ONE HAS an S4 variant of this device yet, re-read my post again.
Baldilocks said:
Since NO ONE HAS an S4 variant of this device yet, re-read my post again.
Click to expand...
Click to collapse
Re read my post again
Sent from my Galaxy Nexus using xda premium
mark manning said:
I don't troll much but you are an idiot. Re read my post again
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
What part of no one has this phone yet do you not understand? How can it be rooted or unlocked when Samsung hasn't released one yet? Have you not been following how tightly Samsung has been keeping these things under wraps??
mark manning said:
Looked through quite a few pages and haven't seen this asked. Unfortunately I can't put up with the call problems of the Gnex. I just use my phone too much for work. Was considering getting the s 3 under warranty replacement if they allow it. Does anyone know if can be rooted and unlocked?
Click to expand...
Click to collapse
Good luck getting the S3 as a warranty replacement because its not going to happen, the phone hasn't been released no one has one to mess with or anything so as of now it is unknown. If it was rooted I'm sure it would have been posted already all over different forums
This is not just a phone - Galaxy Nexus
bc760 said:
Good luck getting the S3 as a warranty replacement because its not going to happen, the phone hasn't been released no one has one to mess with or anything so as of now it is unknown. If it was rooted I'm sure it would have been posted already all over different forums
This is not just a phone - Galaxy Nexus
Click to expand...
Click to collapse
Kinda what I figured but thought I would ask in case I had missed something.
Thanks for the luck I'll need it but the guy at the Verizon store today hinted that I might have a chance.
Sent from my Galaxy Nexus using xda premium
Baldilocks said:
What part of no one has this phone yet do you not understand? How can it be rooted or unlocked when Samsung hasn't released one yet? Have you not been following how tightly Samsung has been keeping these things under wraps??
Click to expand...
Click to collapse
Explain how the international version was rooted before available..... just saying it happens all of the time
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mark manning said:
Kinda what I figured but thought I would ask in case I had missed something.
Thanks for the luck I'll need it but the guy at the Verizon store today hinted that I might have a chance.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah guys/girls at Verizon stores are stupider than my door knob, example went in to the store today to get a 4G LTE sim card for my thunderbolt that's been sitting in my night stand and now my sister wants to use and the lady and guy both working said that not only I needed to bring the device in but now there's a fee for the sim card :what:
I attempted to get the S3 as a replacement and from my understanding the only way it would be possible is if there was a certified like new device available.
This is not just a phone - Galaxy Nexus
bc760 said:
Yeah guys/girls at Verizon stores are stupider than my door knob, example went in to the store today to get a 4G LTE sim card for my thunderbolt that's been sitting in my night stand and now my sister wants to use and the lady and guy both working said that not only I needed to bring the device in but now there's a fee for the sim card :what:
I attempted to get the S3 as a replacement and from my understanding the only way it would be possible is if there was a certified like new device available.
This is not just a phone - Galaxy Nexus
Click to expand...
Click to collapse
Hmmm... I have a cracked screen and was thinking of using my insurance anyways. I wonder if I bring it in brand new and never even been taken out of the box if they would replace it that way? One could argue it's close to being the same phone to someone who doesn't really know the difference
Sent from my Galaxy Nexus using xda premium
First of all, the phone has already been released in Europe and parts of Asia for some time. Second, a while back somebody leaked the official samsung software rom for the S3, and hackers made quick work of it and had a root method within a day (http://www.ubergizmo.com/2012/05/samsung-galaxy-s3-rooted-stock-rom-leaked/). If you google "samsung s3 root" you will find lots of pages telling you how to root. Here's one example of such a site: http://theunlockr.com/2012/05/26/how-to-root-samsung-galaxy-s3-smartphone/
I know people are saying that you cannot get a S3 as a replacement but in my situation they did give me an early upgrade to a RAZR Maxx. I had to pay 200 for it but I at least got a phone with good signal. I asked about the S3 as an option and the csr said I could if I was willing to wait. I had another upgrade coming so I had already preordered the S3. My wife is getting the RAZR MAXX and she is thrilled.
Sent from my DROID RAZR using xda premium
awesomeo3000 said:
First of all, the phone has already been released in Europe and parts of Asia for some time. Second, a while back somebody leaked the official samsung software rom for the S3, and hackers made quick work of it and had a root method within a day (http://www.ubergizmo.com/2012/05/samsung-galaxy-s3-rooted-stock-rom-leaked/). If you google "samsung s3 root" you will find lots of pages telling you how to root. Here's one example of such a site: http://theunlockr.com/2012/05/26/how-to-root-samsung-galaxy-s3-smartphone/
Click to expand...
Click to collapse
Umm no. The CDMA/LTE version from Verizon has NOT been released anywhere yet. It's totally different than the one you are talking about.
Sent from my GT-I9300 Galaxy S3.
I think China Telecom may also release it at about the same time, and it will be CDMA.
Its a samsung so 99% Yes, Though give it a few weeks, it'll be up to 100% and then mmmm aokp
from what i've heard all of us in north america (canada, America, will get the exact slab of hardware, Also at&t's source was just released tonight so sit tight maybe by the end of this week its gonna be rooted!)
Here is proof that phones get rooted before release all the time. ATT, Sprint, and T-Mobile S3s' all have been rooted before anyone has the phone. I'm sure that Verizon's is just around the corner.
http://www.droiddog.com/android-blo...ooted/?utm_source=dlvr.it&utm_medium=facebook
Sent from my Galaxy Nexus
mark manning said:
Here is proof that phones get rooted before release all the time. ATT, Sprint, and T-Mobile S3s' all have been rooted before anyone has the phone. I'm sure that Verizon's is just around the corner.
http://www.droiddog.com/android-blo...ooted/?utm_source=dlvr.it&utm_medium=facebook
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Reported.
And for your information. Sine the other US versions are out your post is invalid anyway.
Sent from my GT-I9300 Galaxy S3.
Baldilocks said:
Reported.
And for your information. Sine the other US versions are out your post is invalid anyway.
Sent from my GT-I9300 Galaxy S3.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1726960
No they are not
Sent from my Galaxy Nexus
mark manning said:
http://forum.xda-developers.com/showthread.php?t=1726960
No they are not dumbass
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Yes they are. Reported. Again.
Sent from my GT-I9300 Galaxy S3.

I have a question regarding a Samsung Galaxy s3.

The question is I bought a sg3 phone for $400 on a market here in my country. But when I activated it with the same carrier the phone is from. It appears that the phone have been reported stolen and also the phone is unlocked for any gsm carrier. My question is since I will not be able to use it on at&t which is it original carrier will I be able to use it on t mobile network since its diferrent and they use a different network?
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maiquito said:
The question is I bought a sg3 phone for $400 on a market here in my country. But when I activated it with the same carrier the phone is from. It appears that the phone have been reported stolen and also the phone is unlocked for any gsm carrier. My question is since I will not be able to use it on at&t which is it original carrier will I be able to use it on t mobile network since its diferrent and they use a different network?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
if it is stolen, give it back...
It looks like it is. But the person sold it to me for $400 and he said it was new and he was the only owner. I just want to know if it will work unlocked on other network provider like t mobile.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
chrismast said:
if it is stolen, give it back...
Click to expand...
Click to collapse
Although I agree that's totally the right thing to do SOME people need a phone and Some can't just eat $400!!!! He didn't know when he bought it. He should be getting the person he got it from in trouble!!!!!!! Return it if you are not dirt poor or you don't NEED a phone. Do all u can to right this wrong Cuz your involved now.just my tiny opinion
Sent from my Galaxy Nexus using xda premium
I don't have the $$ to get another and the person who sold it to me doesnt answer the phone. I just want to know if is there any posibility of using it with another network?
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Any help? Please?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Well , since you cant afford a new phone then just root it and unlock it .. But the right thing to do is returning it back and report the guys number to the police , good luck.
Sent from my GT-I9300 using xda app-developers app
KayKrate said:
Well , since you cant afford a new phone then just root it and unlock it .. But the right thing to do is returning it back and report the guys number to the police , good luck.
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Click to expand...
Click to collapse
It is allready unlocked. Will I still need to root it? (Also looks like the guy is being tracked down by police since I'm not the first person he fooled.) I'm very angry of this situation since I didnt spent $100 or $200 bucks, I spent $400 that is much money to throw it like in the thrash.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I can feel the pain , bought a stolen phone before xD Your device ID or IMEI is reported as stolen , so you cant register on that carrier ... Maybe try another carrier ? Atleast thats what worked for me
KayKrate said:
I can feel the pain , bought a stolen phone before xD Your device ID or IMEI is reported as stolen , so you cant register on that carrier ... Maybe try another carrier ? Atleast thats what worked for me
Click to expand...
Click to collapse
What I know is that the phone is original from At&t and its reported there. So I will be able to use it with T-Mobile instead right? since the phone is unlocked.
maiquito said:
What I know is that the phone is original from At&t and its reported there. So I will be able to use it with T-Mobile instead right? since the phone is unlocked.
Click to expand...
Click to collapse
Have a look at this from T-Mobile, AT&T were already doing it, IMIE blocking blocks the phone across all network in that country, you could probably use it abroad normally as its not on a US network but using in the US unlikely
http://www.beijingiphonerepair.com/news/t-mobile-usa-has-started-imei-blocking-stolen-iphones-and-other-devices/
IMIE blocking of stolen phones has been in the UK for a few years now
I'm in the US
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ag4751 said:
Have a look at this from T-Mobile, AT&T were already doing it, IMIE blocking blocks the phone across all network in that country, you could probably use it abroad normally as its not on a US network but using in the US unlikely
http://www.beijingiphonerepair.com/...ei-blocking-stolen-iphones-and-other-devices/
IMIE blocking of stolen phones has been in the UK for a few years now
Click to expand...
Click to collapse
Is this true and its being made in the US?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
And if I change the phone IMEI. The problem will be solved right?
Yes but you get the far bigger problem of illegal imei changing which can get you intr real deep trouble.
Also, imei cannot be changed easily, only transplanted.
Note that most "stolen" devices are not stolen per se (they often come in original boxes) but are insurance claims.
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Idk what should I do.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Well , just use the phone for apps and buy another cheap nokia phone. By the way talk to paypal or the place where you bought the phone from , explain what happened to u and hopefully theyll give you a refund.
Sent from my GT-I9300 using xda app-developers app
Should I consider selling it internationally?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
You could do that, but be sure to advertise that the phone wont work in the states, it would be unfair to con a potential buyer.
It would be unfair to sell a stolen phone :/
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