Related
fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
([email protected])
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard([email protected]) is a CROOK.
Concep86
And dangerous too :?: :twisted: :evil:
I've replied to all your messages so far and the package was sent insured so as per my last email I can send the proof of postage on to you as according to the royalmail it was succesfully handed to USPS. You are the one who takes weeks and in one case over a month to reply to emails....
The only nasty email I received was your filing the paypal complaint within 7 days of payment as I didn't reply to your email within the 2 days you requested. As it put the funds on hold of course I'd want them releasing before postage! And I don't post international items every day, I wait until I have a few to send as it's a special trip to the P.O to send them rather than going in my normal post collection, as well as filling out customs paperwork and insurance.
My ebay feedback of 1700+ should speak for itself. I'm really going to try and rip someone off over £25 with a turnover of £6k p/m.....
http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=fluffcat1&ssPageName=STRK:ME:UFS
THINGS DO GO MISSING. In the UK I loose approx 3% of items sent but always manage to claim back from the royalmail as they are INSURED like all my items are. Sometimes it takes 3 or 4 weeks, sometimes longer, but the do pay up. Minus postage costs though :-(
I post approx 50 items per week! I loose about 2! That sort of thing happens, and I'm actually better statistically for postage losses than the UK as a whole.
Now, if you want to do this in public, fine, I'll post the ref here and you can contact USPS on your own, or you can apologize and I'll look into claiming from this end and send you another set.
Lots of people here have bought from me and received their goods fine. Be careful how you slander me in a public forum where posting IP addresses are logged for all users...
Richard
ok... then this is a big misunderstanding....
I still have NOT recevied my items... nor an email from you as to what is happening...
I do not know you other than through our correspondence which has been very one sided...
So what am i to think...
history...on emails...
3/24 inquired into camera and back case...
4/28 apologized for not following up on purchase... as I stated I was called away... shortly after the initial inquiry.
4/28 made payment in error... 25 Us vs 25 GBP... waited for initial payment to be credited back to my account... which you denied payment on... thnak you
5/7 made correct payment via paypal... asked for email confirmation of date shipped with payment.
5/13 had not received a response on my email... so I emailed asking for an update.
5/16 received nasty email in ref to me taking weeks to respond... and expecting you to respond immediatley. asking to cancel complaint
5/17 responding to your email... I cancelled the paypal complaint... and asked politely for an update....
5/31 still had not received an update... so I emaile dasking for an update
6/2 still nothing.. so again i asked politellty for an update...
6/15 posted on this forum
I have not received anything.... Please provide me an update... at
concep86 @ yahoo .com
:lol: :lol: :lol: :shock:
Interesting
You forgot the email complaint you made to paypal just 6 days after sending the correct payment, my response via paypal to that offering a refund, and the several emails I subsequently sent that you replied to - I have emailed many times to [email protected] and have the server logs from exchange 2003 to prove it.
From you own logs you have given it just over 3 weeks to arrive to the US. Surface post ain't that quick you know and you were too cheap to pay for a courier service so what do you expect?
Check your spam filter etc.
Edit - you forgot to mention the reason for my 'long response' ( 9 days!) after payment was you had paid to my *old* email address from when you had first contacted me rather than my current address that I was replying from at the time and the one you so kindly plastered all over this group for the spam bots to find. Thanks. 2 can play at that game. Looks like you're gonna be on your own claiming from USPS.
Richard
We could go back and forth... on this...
I did not forget to include the complaint as i was detailing just the emails that went back and forth between us.
I did mention the complaint in the emails...
However, I did apologize to you for submitting a complaint on the 15th and did not reveive a response...
I am the one putting up the cash for my litlle item... and 25GBP although a small amount is still hard earned.
and i have beenn burned on ebay before.... so sorry if i require a little hand holding...
Where do we go from here... sounds like we just had some bad communication issues to resolve.. we are both honest hard working gents...
lets get past this please... I am willing to make a public apology on this forum... once I receive my items...
as i have stated previously in my emails... i am truly sorry for the misunderstanding....
Thanks...
PS removed emails from previous posts...
concep86
concep86 said:
fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
(email removed)
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard(email removed) is a CROOK.
Concep86
Click to expand...
Click to collapse
I have ordered items from fluffcat1 without problems. He kept in touch with me and gave me pointers on installing a camera on my SX 66.
Would definately buy from again.
I've ordered from Fluffcat as well. Always very good service, fast and extremely helpful. Just look at his EBay feedback! Surely this could have been sorted out in private.
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
I agree.
It may be an idea to edit your first post to have a less litigious subject. Something along the lines of "Delivery from fluffcat delayed, has anyone else had similar problems?".
And why have you put his email back into your posts. That really does seem childish to me.
concep86 said:
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
Click to expand...
Click to collapse
No, they are not. Lets see what you didn't do....
1: You didn't try using an alternative email address to email me incase either you or I was experienceing server issues. The free providors ( esp. yahoo and hotmail) randomly take to blocking domains if they are recently registered and / or not in their latest DNS list. The domain of the email you so kindly re-plastered over this thread was recently registered. This is one of the reasons I have moved away from a 'free' providor.
2: You didn't try contacting me via my previous email address where we were able to communicate albeit with long gaps for your replies.
3: You didn't try pm'ing me via this site.
4: You didn't try re-contacting me via ebay as first contact had been originally made.
Now, I don't know there is an issue unless I get told - I don't sit at a computer typing in tracking numbers all day checking if stuff has been delivered. All items are sent insured as I previously stated.
You don't want this sorting out it seems - you are just out to stir....with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module ( I have no free rear covers left :-( as I do when domestic items get lost / mislaid as the wait can be annoying for the claim to be processed.
I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps :roll: ) - so I think you need to contact USPS and find out their procedure as I am unwilling to help any further after your comments in this thread and petty re-insertion of my email into it for the spammers to harvest. (As I have admin status over my new domain I'll just set up another mailbox if it gets too much - thanks.)
Your ref is RI763769010GB. Good luck!
Richard
p.s thanks everyone else for the cheer squad! It's usually only the bad experiences people shout about. I appreciate it.
both of you are Guilty of the same thing
Cant we all get along ? Both of you made mistakes and have shown in this forum you are less than civized men. You are but children acting as they do. Both of you should forget the past and try to come to a compromise. As humans we all make mistakes and act on emotions and dont realize that airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should), lets come together and fix the problem. Be the men your parents raised you to be!!!
Re: both of you are Guilty of the same thing
kinmont said:
airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should)
Click to expand...
Click to collapse
Well thanks for lumping me in here but I didn't start it posting here in this thread...just defending myself against points incorrectly made that I was a crook which I am not. Someone calls you a crook in a public forum would you turn the other cheek and be the 'bigger man'? I think not. You would defend yourself, as I have done.
Richard
Hi fluffcat1
I am also an eBay seller and read this thread with interest. I can sympathize with your situation especially when getting a Paypal chargeback in such a short time. However, there are some flaws in your argument.
You are a UK registered seller. As such you are responsible for the delivery of the item. It isn't good enough to say "you pissed me off, sort it out yourself" or "it is with USPS, ask them" (not exactly what you said, I know). The purchasers contract with you was for delivery of the item to him, not to USPS. In the UK you would wind up in small claims and rightly so. You are coming across as being quite unprofessional and taking advantage of the fact the purchaser is US based. You also quote some interesting statistics. I do not believe your claim that loosing 2 in 50 is better than the UK national average. The actual statistics are 0.07% - see the following news item http://news.bbc.co.uk/1/hi/uk/3681547.stm for my references.
As I already stated I am an EBay seller too. However, a loss rate of 2 in 50 would be real trouble for us. We ship on average 120 items a day and that would mean we would lose about 5 a day. We don’t lose that many a month!
As for "with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module", that shouldn't be your choice, and in the UK it wouldn't be. You are responsible for that item and you have a duty to your customer to resolve it satisfactorily.
"Surface post ain't that quick you know and you were too cheap to pay for a courier service", eh, what about Airmail. You quote international signed for on your auctions but you don't mention that only covers surface mail. The difference between the two is small, for example a 1kg Airmail to the US is £10.00 while surface is £8.30. Did you explain it would take up to 6 weeks for delivery?
“I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps )”. I must imagine the cheques them send me when I claim for loss! They have never sent me stamps.
I am curious how you know the item is with USPS as tracking number RI763769010GB is giving no details at all. I was under the impression an International Signed for number would give the date it was collected from you and where it is with regard to processing. See these numbers for an example – RI537451069GB and RI537451072GB.
David.
As others here, I faced a cracked screen on my Folio 100 because the screen popped a bit out of it's housing.
As others, I faced a Toshiba that said: user abuse, basically saying I was a liar regarding how the problem occured. Repair cost higher than initial purchase of the tablet.
So... I told the store I bought it from I was willing to go to court. I don't care about a few bucks. It's the principle. The store went back to Toshiba, time passed. Somewhere along the line, the store found out I'm also involved with the biggest tech site in the Netherlands - which e-mail address I never use for orders as I don't want to get special treatment. So guess what happened...
Toshiba, out of the goodness of their hearts, still did not acknowledge my issue, but offered to make a special exception for my case. Surprise surprise. The snag however, they still state my issue can only be user abuse although I have stated to be prepared to go to court over that.
Very nicely done: the offer to make an exception for me, means I have no case in court for the warranty part. But... They're essentially still calling me a liar - I don't like that.
So... I have opened a thread on their forums, that are known for letting disappear the entire Folio section an many realted posts. See how they handle that.
** XDA spam prevention, I can't post the link: you'll find it on toshiba-europe.com / forums / thread.jspa?threadID=65243 **
If you have issues with your Folio, especially the screen showing to be coming out of the housing, however little, post it there. I'm not the only one facing this.
Contact details are in the post @ Toshiba forums. Looking forward to your posts and if you'd rather keep anonymous, your e-mails.
Thanks.
Floppus
Posted in your thread, I totally support this!
Gesendet von meinem Full AOSP on folio100 mit Tapatalk
I have the same problem with mine. The screen sometimes pop up in a corner about 2mm. I have not taken it to the store because I figured they would tell me it is just rough handling like you was told.
This is a warning for all people that are considering to buy a product from ASUS. Please pardon my tone is this post but I'm really really pissed atm. Also, don't be a blind fool/fanboy and say this is only a one out of ###### experience. Stores are refusing to sell the TF201 and ASUS's customer service is notorious to be, to say politely, "below average".
First of all:
I had the original Transformer as soon as it was released. However, because of bad backlight bleeding and stuck/deadpixels ASUS has replaced the screen 4 times and after that refunded me my money. The whole process (incl. the RMA's) took about 4 months. After I finally got my money back I decided to wait on the successor which turned out to be the TP.
So I bought the TF201 again as soon as it came out. However, I'm on my 4th unit now after returning three to the store because of backlight bleeding and all sorts of other issues. The first store refunded me the third time because they had too many complaints about the TF201. I then waited a week a bought a C1 batch TP at another store. Yet again, lots of backlight bleeding and some dust under the glass. So I decided to try a RMA this time and see if that helps. After UPS failed to pick it up for two days, the tablet finally arrived at the Czech repair center on the 30th of January. After 4 days on the status "repairing" it was shipped back on Friday and I received it today.
So, I first had a look to the repair report and it said: "Tested Ok/No troubles found". That already was making me furious, what have they done those 4 days and how bad is ASUS's policy that this is "ok"? So I booted up the tablet and yep there we have it...same old backlightbleed and some nice dust specs under the glass.... wonderfull! Furthermore, they factory resetted the tablet which I specifically asked (put a short letter in the package and also indicated it on the RMA form) not to do. The store I bought it from is also always sending it in for repair, so now I'm stuck with a up €600 tablet which has some nice lightbleeding and some nice specs of dust under the glass.
Do you guys have any advice what I can do? Ask for a manager at ASUS? I don't have a clue anymore and am extremely dissappointed.
Oh and plz judge for yourselves about the lightbleed, do you think this is acceptable?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
A update (9-2-2012):
I've e-mailed them twice the last three days and got two anwers back (all in Dutch, sorry, quick translation below each e-mail):
From: ....
Sent: maandag 6 februari 2012 21:49
Mod Edit Names Removed
Subject: Re: ASUS Eee Pad Transformer Prime (scherm problemen, nu al 4e unit)
Mod Edit Names Removed
Vandaag heb ik de tablet weer ontvangen en tot mijn grote teleurstelling is er helemaal niets gedaan en is hij inderdaad als “ok” getest. Stof onder het scherm en lightbleed vind ik niet “ok”.
Het is geen speeltje van een paar euro, maar deze tablet kost veel geld en ik mag dan ook een deugdelijk en (vanbinnen) stofvrij product verwachten. Bovendien ben ik nu ook het beschermdopje van de docking-poort kwijt, terwijl deze er netjes op zat toen ik mijn tablet opstuurde. Waarschijnlijk blijven liggen bij uw “reperateur”. Deze heeft er 4 dagen over gedaan om het predikaat “ok” aan de tablet te geven. Bovendien had ik uitdrukkelijk gevraagd de tablet niet te resetten (alleen indien echt noodzakelijk) en wat gebeurt er? Natuurlijk wel gereset. Al met al ben ik zeer ontevreden en ik wil dat mijn klacht naar behoren wordt behandeld.Ik ben al erg coulant door niet te zeuren over de GPS die niet werkt en het matige Wifi-bereik (een door Asus erkend probleem), maar ik wil niet nog eens inleveren op de kwaliteit van het scherm.
Ik hoop dat u (of desnoods een van uw collega’s met meer bevoegdheid) mij aan een oplossing kunnen helpen. Op zich heeft u een onderscheidend product, juist door het bijbehorende toetsenbord, maar tot nu toe heb ik niet veel gemerkt van uw “persistent perfection”.
Met vriendelijke groet,
....
Click to expand...
Click to collapse
Quick English summary:
I explain that I received the tablet and test report which said it was "ok" and no trouble found. I said I don't think this is "ok" and that they should be glad that I'm not making a big fuzz about my dead GPS (it is still on my box ) and the below average WIFI range. But, in return I don't want a additional broken screen to those two problems. Furthermore, I told him that they lost my docking port protector cap during the reparation. Also I complained about the time they needed to determine it was "ok" (4 days in status "repairing) and I asked him to handle my complaint or send it to someone higher up in the organisation who has more authority.
His anwser:
Geachte heer ....,
Ja dit heb ik u op 20 januari gemailt :
Geachte heer/mevrouw,
Ik heb de foto’s bekeken en ik ben bang als de Transformer daarvoor binnen moet komen dat deze test ok terug wordt gestuurd.
Met vriendelijke groet,
Mod Edit Names Removed
Met vriendelijke groet,
mod edit names removed
Click to expand...
Click to collapse
Quick English summary:
He simply says, "I told you so" and quoted an earlier e-mail.
It is true that he told me before the RMA that he thinks it will be tested as "ok" but I did not agree (like I don't do now) and pressed on for an RMA. But he does not anwser any of my questions in my first quoted e-mail and does not take it seriously...
Because I started my traineeship this week I did not had time to call ASUS because I'am home after the regular office hours. Therefore, I asked my father to call them, which he did but according to him he could not get hold of the "Daniel" from the e-mails so he e-mailed him a very serious letter:
Beste heer Duinkerken,
Op verzoek van mijn zoon..... neem ik contact met u op.
U heeft al eerder telefonisch en per mail contact met hem gehad over de door
hem gekochte tablet. Omdat deze tablet niet voldoet aan zijn verwachtingen
en omdat niet voldaan wordt aan alle op de verpakking vermelde specificaties
is hij niet tevreden over uw product. Om die reden is de tablet onlangs ter reparatie aangeboden en inmiddels ook weer terug ontvangen.
Uw reparatieafdeling meldt dat alles oké is en dat er dus niets gedaan
is/wordt.
Het argument van uw organisatie daarvoor is "alles functioneert binnen de
gestelde normen".
Deze normen zijn bij de aankoop niet door of namens uw organisatie kenbaar
gemaakt en ons dus ook onbekend.
Conclusie: De afwijkingen van de specificaties en van de verwachtingen die
wij in redelijkheid van uw tablet (prijs circa € 600) mocht hebben zijn
daarmee niet waar gemaakt.
Om misverstanden te voorkomen meldt ik u dat het om de volgende gebreken
van uw tablet handelt:
1. GPS werkt niet, zou dat volgens specificatie op originele verpakking wel
moeten doen.
2. Wifi functioneert onvoldoende.
3. Onder het beeldscherm zijn vijf stofdeeltjes zichtbaar, die bij sommige
gebruikstoepassingen het beeld verstoren.
4. Er zijn aan de zijkanten van het scherm een zestal zogenaamde light
bleeds zichtbaar waarvan de twee grootste een afmeting hebben van 3 x 1,5 cm
en 2 x 1 cm.
5. Bij het terug ontvangen van de laatste (niet uitgevoerde) bleek een
beschermdopje van de "docking poort" niet meer aanwezig te zijn.
Dit is voor ons niet acceptabel en wij stellen derhalve formeel dat u als
leverancier/fabrikant in gebreke gebleven bent.
Met name het niet oplossen van de gebreken genoemd onder de punten 3, 4 en 5
achten wij een ernstig in gebreke blijven.
Voordat wij overgaan tot vervolgstappen en de daaraan te stellen juridische
eisen bieden wij u twee weken de gelegenheid de punten 3, 4 en 5 alsnog te
herstellen dan wel een acceptabele oplossing te vinden.
Omwille van de juridische zuivere gang van zaken verzoeken wij u ons een
afschrift te zenden van de formele normen die gelden voor uw tablets als het
handelt over acceptabele light bleeds (aantal en afmetingen") en voor het
aantal acceptabele stofdeeltjes onder het scherm.
Daarnaast ontvang ik gaarne een schriftelijke verklaring uwerzijds waarin
met naam en toenaam aangeeft dat u van mening bent dat de onder de eerdere
punten 3 en 4 genoemde afwijken gerekend moeten worden tot afwijkingen die
als normaal gezien moeten worden voor nieuwe exemplaren van uw tablet. Ook
ontvang ik graag het adres waarnaar ik formeel en schriftelijk deze
ingebrekestelling dien te sturen.
hoogachtend,
....
<
Click to expand...
Click to collapse
English summary:
Here my farther tells ASUS that the product is not functioning like specified on the package and that ASUS has lacked to repair it because of it being within the "written norms". He puts up the argument that these norms are not specified by the company during sale (you won't find anything on lightbleed and dust in the warranty card) and that these norms are also not published by ASUS for consumer insight. What follows is a list of all the problems and that because no norms are published or made known by ASUS we said they "failed" (don't know the right translation in English) as the supplier/manufacturer to repair the tablet and hold them accountable.
The last part of the e-mail says basically that, before we try to fight this thing by consumer law (some sort of class action lawsuit), we give them 14 days to fix the tablet's lightbleed and dust problems and return the docking protector or give us another possible solution. We also demanded a copy of their "official norms" on these problems (especially the lightbleed) and a signed statement that they think these problems are acceptable for a new tablet and within specifications. This for the sake and advancement for possible legal actions. Last but not least we asked for and adress to send a official complaint.
His reply:
Geachte heer/mevrouw,
U kunt een klachtenbrief sturen naar het volgende adres:
Asus Holland bv
Nieuw amsterdamse straat 44
7814 VA Emmen
t.a.v. klachten afhandeling
Met vriendelijke groet,
mod edit names removed...
Callagent lvl 2 CCC BeNeLux
ASUS Holland BV
Registreer uw product
T:
+31 (0) 591 570290
Chat met online hulp
E:
mod edit
Click to expand...
Click to collapse
English:
He only gives the address for complaints.
So in conclusion, ASUS's customer support really blows balls and we did mean what we said in our second e-mail. We will send them a official complaint letter and if that is not dealt with properly we will investigate into legal ways. Not only because of the problems, but also because of the fact that they have MY protector for the docking port (the black "clip) and refuse to return it which is just plain theft.
It is also time for me to get some pictures up on their Facebook page
MOD NOTES: Post Edited Names Removed as per XDA rules. In addition to the foul language.
that sucks, mine looks 100x better. I only have lightbleed if i squeeze the screen
Your light bleeding is much more severe than what I have on mine...though the people that are disassembling the prime are having high rates of success on reducing the bleeding. You may want to do that if you feel like you're stuck with it.
Wow, that is bad. No, this really isn't how a €599 product should be. I also had a Prime with bad light bleeding, but this is much worse (I had mine returned to the store and got my money back). Why didn't you return it it directly to the store in the first place?
As I told another member here on xda-devs ~ if you want this sorted and you have tried all the usual channels then go straight to Asus Facebook and post your grievances there.
Make sure you get all the facts ABSOLUTELY ACCURATE and has difficult as it may be you MUST be polite... You don't want to give them an excuse to remove your post.
Basically what you are doing is highlighting the issue to the many who read Facebook. Asus won't like bad publicity and you should see them act upon it.
The last time I gave this advice Asus sent out a replacement without question.
OP, THaT IS horrible light bleed n one of the worse I've seen up here. In no way should you accept that. I'd say exchange it immediately. Especially if you in return period. The longer you wait. Harder it will be. No software update will fix that. Screws probably tightened too hard down on the screen. Replace ASAP...
IMHO the best time to buy one of these things from any company, is 2-6 months after release, unless you do want to deal with stuff like this.
If it wasn't for circumstances, I'd have passed on the Prime altogether until the 3rd or 4th generation was released.
Sent from my Transformer Prime TF201 using Tapatalk
Beards said:
As I told another member here on xda-devs ~ if you want this sorted and you have tried all the usual channels then go straight to Asus Facebook and post your grievances there.
Make sure you get all the facts ABSOLUTELY ACCURATE and has difficult as it may be you MUST be polite... You don't want to give them an excuse to remove your post.
Basically what you are doing is highlighting the issue to the many who read Facebook. Asus won't like bad publicity and you should see them act upon it.
The last time I gave this advice Asus sent out a replacement without question.
Click to expand...
Click to collapse
Yes I can try again but I'm a little hesistant as I did this already one or two times when I have the normal Transformer. It was after I posted it on facebook that they offered a refund... So I don't know if they will help me again or think "there is that guy again".
JoeyLe said:
Wow, that is bad. No, this really isn't how a €599 product should be. I also had a Prime with bad light bleeding, but this is much worse (I had mine returned to the store and got my money back). Why didn't you return it it directly to the store in the first place?
Click to expand...
Click to collapse
Because Paradigit first sends it in for repair and they told me that it would be faster by sending it directly to ASUS than have them do it. So if the store also gets it back as "ok" I don't think they will replace or refund...
flight777 said:
Yes I can try again but I'm a little hesistant as I did this already one or two times when I have the normal Transformer. It was after I posted it on facebook that they offered a refund... So I don't know if they will help me again or think "there is that guy again".
Click to expand...
Click to collapse
Go for it anyways. You have more than enough proof. But do like Beards say and do it in a polite n civil manner. If you blast their page sounding nasty they will probably just ignore you then.
That is pretty bad. My 1st one from gamestop 1st batch had bad upper right corner light bleed which I returned. 2nd one was bestbuy no light bleed but returned after it screwed up something after ICS. My 3rd has very minor light bleed that I cant really tell unless I'm in complete darkness and only during boot up where it shows the eepad logo. I don't notice it at all any other times. I think you need to send it back and also complain about wifi breaking when using bluetooth. I've seen a member here get a new one as replacement after sending it to Asus.
I don't know how they tested your unit but doesnt sound like they tested it correctly. They should be able to see that right away during boot up.
flight777 said:
Because Paradigit first sends it in for repair and they told me that it would be faster by sending it directly to ASUS than have them do it. So if the store also gets it back as "ok" I don't think they will replace or refund...
Click to expand...
Click to collapse
If the final result ends up being you can't get a replacement or refund, then just check out the ligjtbleed fix thread. Last resort if left no other choice. Most who have tried it fixed their lightbleed. It will involve opening up prime, which is fairly easy, and loosening up screws then tightening them again. Then close prime up and no one could ever tell it was opened so it won't void warranty as there's no proof of tampering if you follow the guide and video. Most lightbleeds occur from screws being screwed too tight on screen or pinching somewhere inside. Others have fixed theirs through the guide.
flight777 said:
Yes I can try again but I'm a little hesistant as I did this already one or two times when I have the normal Transformer. It was after I posted it on facebook that they offered a refund... So I don't know if they will help me again or think "there is that guy again".
Click to expand...
Click to collapse
Doesn't matter to them how many times you have been to their Facebook page in the past. What they are more interested in is what is being posted NOW.
Asus will not like to see ANY mention of them performing poorly to a customer. It simply sends out the wrong message to others, especially if they do nothing about it.
It happens all the time in business..... you clear it up quick.
When I see people complain about light bleed I had no idea it could be like that.
That is absolutely awful! You know what? You are not the first person with this experience. Someone else posted that they had issues, sent it to Asus, they said they "Couldn't reproduce the problem" and simply returned it without fixing a thing.
I would hope that maybe Gary Key could contact you, I would PM here on these forums. He appears to be the only person at Asus getting anything done.
People can defend Asus all they want, but this is ridiculous. Just like my experience. You tell them the problem, you explain it to them, and they DO NOT FREAKING LISTEN TO US!
You told them there was Lightbleed and they say they couldn't find it? You have AWFUL lightbleed.
I told Asus I had the Serial Number Unknown, explained it in detail, then 18 DAYS LATER, they explain to me how to update my Prime OTA or manually!
I explained to them BEFORE THEY EVER RESPONDED that Manually updating on the website will not fix the Serial Number Unknown and that OTA Updates are impossible on Primes with Serial Number Unknown. What do they tell me? How to update manually and how to update OTA.
Right now, Asus Customer Service is a joke.
Did you have to pay to send them your tablet? If you paid via credit card for the shipping, I would challenge that charge.
Damm dude i feel your pain, I'd call and explain your not a beta tester. You should be rewarded with something after going though all that trouble.
Hope you get a good prime!
your luck just BLOWS dude ASUS is not for YOU lmaoo i got it and never got NOOO problems(knocks on wood) im loving it
flight777 said:
This is a warning for all people that are considering to buy a product from ASUS. Please pardon my tone is this post but I'm really really pissed atm. Also, don't be a blind fool/fanboy and say this is only a one out of ###### experience. Stores are refusing to sell the TF201 and ASUS's customer service is notorious to be, to say politely, "below average".
First of all:
I had the original Transformer as soon as it was released. However, because of bad backlight bleeding and stuck/deadpixels ASUS has replaced the screen 4 times and after that refunded me my money. The whole process (incl. the RMA's) took about 4 months. After I finally got my money back I decided to wait on the successor which turned out to be the TP.
So I bought the TF201 again as soon as it came out. However, I'm on my 4th unit now after returning three to the store because of backlight bleeding and all sorts of other issues. The first store refunded me the third time because they had too many complaints about the TF201. I then waited a week a bought a C1 batch TP at another store. Yet again, lots of backlight bleeding and some dust under the glass. So I decided to try a RMA this time and see if that helps. After UPS failed to pick it up for two days, the tablet finally arrived at the Czech repair center on the 30th of January. After 4 days on the status "repairing" it was shipped back on Friday and I received it today.
So, I first had a look to the repair report and it said: "Tested Ok/No troubles found". That already was making me furious, what have they done those 4 days and how bad is ASUS's policy that this is "ok"? So I booted up the tablet and yep there we have it...same old backlightbleed and some nice dust specs under the glass....****ing wonderfull! Furthermore, they factory resetted the tablet which I specifically asked (put a short letter in the package and also indicated it on the RMA form) not to do. The store I bought it from is also always sending it in for repair, so now I'm stuck with a ****ed up €600 tablet which has some nice lightbleeding and some nice specs of dust under the glass.
Do you guys have any advice what I can do? Ask for a manager at ASUS? I don't have a clue anymore and am extremely dissappointed.
Oh and plz judge for yourselves about the lightbleed, do you think this is acceptable?
Click to expand...
Click to collapse
LunaWizard said:
your luck just BLOWS dude ASUS is not for YOU lmaoo i got it and never got NOOO problems(knocks on wood) im loving it
Click to expand...
Click to collapse
Good for you, but you act like he is the only one. Their are many, many problems with back light bleeding on the original TF101, and it is exactly the same on the TF201. I don't get why Asus hasn't worked this out by now, it is really getting ridiculous. Apple had the same issue in the beginning with their iPad 2, and they immediately stopped their contract with LG (for some time?) and replaced all the bad iPad's with the ones with the good Samsung display.
Asus on the other hand just keeps proceeding with these crappy displays and even denies the problem is there. I mean, come on, everyone with a pair of working eyes can see the back light bleeding on this..
BTW: Funny how the idiotic fan boy rates this topic 1 star. Voted 5 stars for it biatch.
In my experience if you are looking for the "perfect" device, you arent going to find it. Maybe just be slightly less picky. Light bleed is only visible on black screens and when it comes down to it, it doesnt really hinder performance, its simply bothering you just because its there. I dont know man, I have been buying ASUS products for 20 years, I have found them to be top notch compared to their competitors. There really is no better option in my opinion. The tiny bit of light bleed I have on my prime is nothing compared to my ipads.
Sent from my Transformer Prime TF201
samg77 said:
I have been buying ASUS products for 20 years, I have found them to be top notch compared to their competitors. There really is no better option in my opinion.
Click to expand...
Click to collapse
Wow. Gary, is that you?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Anyway, OP, you should try to send it to Asus in TX. I know it's a pain in the ass and will cost you about $40 USD in shipping but at least your 600 Euro tablet will be repaired. If you call Asus in TX I'm guessing they have no idea you're in Europe unless the S/Ns are distinct by country. Give them an address for a hotel in NYC if they ask for a U.S. address. After the tablet's been received tell them you're on assignment in Europe for two months and your U.S. address is no longer valid. Once they receive it in TX fixing it and getting it back to you really becomes their problem. Even if they end up charging you return shipping at least your tablet will be livable.
That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!
Sensor69 said:
That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!
Click to expand...
Click to collapse
Hi, may I ask how it turned out? I'm considering sending my TS to the Service Center due to Bluetooth issues, but I somehow don't feel comfortable having seen how Omate handles things. Thanks for your input.
BenjaminM said:
Hi, may I ask how it turned out? I'm considering sending my TS to the Service Center due to Bluetooth issues, but I somehow don't feel comfortable having seen how Omate handles things. Thanks for your input.
Click to expand...
Click to collapse
i was sent a euro unit instead of a US unit, and they did finally send me the correect one, but it took em 5 months.
They didn't ask for the old one back...yet.
Sensor69 said:
That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!
Click to expand...
Click to collapse
Hi sensor69,
I hope you can help. I'am looking for a contact of the repair service of OMATE. The OMATE support from the webside shows no reaction about my requests. You have an idea?
agustaf said:
Hi sensor69,
I hope you can help. I'am looking for a contact of the repair service of OMATE. The OMATE support from the webside shows no reaction about my requests. You have an idea?
Click to expand...
Click to collapse
Omate Service Center:
Hiroshima Limited
Omate Per
16F Kowloon Park Drive 1
TST Kowloon
Hong Kong
+86 755 33633880
I am sending my TS back for RMA replacement, does anyone know what you have to fill out for customs declarations so that it doesn't incur import charges in china?? Also what should the declared value be?
Well guys my warranty claims was almost a year long. I am thinking about publishing all emails and conversation because they sent me new device that is not developer edition.
Costumer support is terrible and I wanted money return but they said that in terms and conditions they don't refund....
Sent from my SM-N910C
Forgot about Omate.
I made the below post on Omate's facebook page in response to their announcement of the Omate X. Omate deleted my post and banned me from their facebook page. So being a Omate fanboi is OK, however if you criticize Omate in public on their forum, they ban you. Here's the post I made:
Omate: I have a saying, fool me once, I won't give you another chance to fool me.
Sorry, but with everything I've seen others go through, I considered myself extremely lucky, but I won't give you another chance. People buying the watch and getting a dead unit or dead battery and told "Sorry, we don't have replacements yet" or "Go find a battery on ebay". I lost the rubber gasket for the sim door, and you said you don't have them. I can't do business with a company that doesn't even have simple replacement parts available. And then, to add insult to injury, after delaying and delaying and delaying, you start to ship, and then announce a much lighter version is available, but too bad, you don't get one. And then the Omate app which - I don't know if I'd describe "working" as something you can call it, because it didn't work. Seeing the Omate CPU operating well below the stated specs, etc. I ended up selling my Omate. Sorry, but you aren't going to get me as a repeat customer based on how you treated me as a pre-order customer.
+1
phirephoto said:
I made the below post on Omate's facebook page in response to their announcement of the Omate X. Omate deleted my post and banned me from their facebook page. So being a Omate fanboi is OK, however if you criticize Omate in public on their forum, they ban you. Here's the post I made:
Omate: I have a saying, fool me once, I won't give you another chance to fool me.
Sorry, but with everything I've seen others go through, I considered myself extremely lucky, but I won't give you another chance. People buying the watch and getting a dead unit or dead battery and told "Sorry, we don't have replacements yet" or "Go find a battery on ebay". I lost the rubber gasket for the sim door, and you said you don't have them. I can't do business with a company that doesn't even have simple replacement parts available. And then, to add insult to injury, after delaying and delaying and delaying, you start to ship, and then announce a much lighter version is available, but too bad, you don't get one. And then the Omate app which - I don't know if I'd describe "working" as something you can call it, because it didn't work. Seeing the Omate CPU operating well below the stated specs, etc. I ended up selling my Omate. Sorry, but you aren't going to get me as a repeat customer based on how you treated me as a pre-order customer.
Click to expand...
Click to collapse
I feel sorry for you dude. I have 2 pieces of these paper weight with me. Forget about the support and after sale service. Their facebook is only for their fanboys and girls. Our Mr.Romantic- Laurent Le Pen probably used all the money in world tours and left nothing for the after sale service. Good luck.