Phantom data usage (and lots of it) - Atrix 4G Q&A, Help & Troubleshooting

Have any of you seen your usage spike pretty heavy using this atrix? I've been on wifi 95 percent of the time i've used this phone, and 90 percent of that was my home wifi. The other 5 was at an AT&T hotspot at the airport, but I was told that was separate from my 2gb datapro plan. At home on my wifi I use the pants off of it, because i'm not being billed by AT&T (youtube, market, TI backups, etc) and at the AT&T hotspot I only did very light web browsing for ~30 minutes. My usage for cell data is sitting right around 375mb since 2-24 (bill cycle date) and there is simply no way i've used that much cell data. A call to AT&T got me the response that "you've sent a LOT MMS messages", but i told the guy at a max of 300KB per message i'd had to have sent a TON, and my understanding was that all messaging data throughput came from the arm and leg i'm using to pay the messaging unlimited plan, NOT the Datapro side. I haven't tethered (although I have added the tetherhack APN settings) nor have gremlins invaded my bedroom in the middle of the night looking to pull down 242 megs..Looking online I see this:
03/01 02:31 AM wap.cingular Internet/MEdia Net Sent 242921KB.....
That's the bulk of it. There were some other transfers in the 10s of megs during the dead of night, but this was unattended cell usage again, and i'll reiterate i'm on wifi whenever i'm home.
How out of the ordinary is that compared to what you're seeing?
Full disclosure-I have probably used 20-40 megs with of cell data (texted based mobile web, email, small apps) and that usage pattern is corroborated by the remainder of my unbilled usage. This is primarily regarding the heavy overnight usage seen.

rx7freak said:
Have any of you seen your usage spike pretty heavy using this atrix? I've been on wifi 95 percent of the time i've used this phone, and 90 percent of that was my home wifi. The other 5 was at an AT&T hotspot at the airport, but I was told that was separate from my 2gb datapro plan. At home on my wifi I use the pants off of it, because i'm not being billed by AT&T (youtube, market, TI backups, etc) and at the AT&T hotspot I only did very light web browsing for ~30 minutes. My usage for cell data is sitting right around 375mb since 2-24 (bill cycle date) and there is simply no way i've used that much cell data. A call to AT&T got me the response that "you've sent a LOT MMS messages", but i told the guy at a max of 300KB per message i'd had to have sent a TON, and my understanding was that all messaging data throughput came from the arm and leg i'm using to pay the messaging unlimited plan, NOT the Datapro side. I haven't tethered (although I have added the tetherhack APN settings) nor have gremlins invaded my bedroom in the middle of the night looking to pull down 242 megs..Looking online I see this:
03/01 02:31 AM wap.cingular Internet/MEdia Net Sent 242921KB.....
That's the bulk of it. There were some other transfers in the 10s of megs during the dead of night, but this was unattended cell usage again, and i'll reiterate i'm on wifi whenever i'm home.
How out of the ordinary is that compared to what you're seeing?
Full disclosure-I have probably used 20-40 megs with of cell data (texted based mobile web, email, small apps) and that usage pattern is corroborated by the remainder of my unbilled usage. This is primarily regarding the heavy overnight usage seen.
Click to expand...
Click to collapse
For them to claim it was from MMS is just obsurd... I dont see how thats possible... I text heavily - around 5k texts a month, but its covered by unlimited texting... I rarely go over 400mb of data - but i use it alot.... From what you described, something strange IS going on - id call AT&T back and demand a supervisor, and keep working up the chain until you figure it out or have broken your foot off in someone's @$$

Coming from an N1 with the unlimited plan I never watched/had to watch my usage before, but now that I have to I am like a hawk. Nobody at AT&T seems to know why; they've offered to get me with the handset repair folks, but when I tell them that these xmitted packets must come from somewhere and go somewhere (in or out) that it doesn't just "happen." It's not like I'm wasting a period of dialup. Unfortunately I woke up to a dead phone this morning so I couldn't see if something was pegged in the battery usage log.
Thanks for the reply, I'll keep at 'em.

Out of curiosity are you running:
Latitude
Facebook (how often does it refresh?)
Twitter (again, how often does it refresh? Syncing contacts?)
Social Messaging on MotoBlur
Google Reader
Google Books
Exchange Push Email
Google Voice
Any other MotoBlur accounts
Sync Contacts with Google
Android Market
Or any other app that syncs with the cloud
My point is, Android syncs WAY MORE data than any other OS. It is tied to cloud services at its very core. Everything we do with these phones use data. If you run one or more of any of these apps you will use a lot more data than the iPhone or other phones do.
Also, for those seeing late night data, all of these items check throughout the night. And if you have many of them running, you will have lots of data sycing through the night.

Try Settings/Data Manager/Data Delivery/Social Applications/Sync over Wifi Only
And see if you still have lots of data used at night

Also when the screen goes off so does wifi unless you set it to never disconnect. Meaning nightime data.

snlu178 said:
Out of curiosity are you running:
Latitude
Facebook (how often does it refresh?)
Twitter (again, how often does it refresh? Syncing contacts?)
Social Messaging on MotoBlur
Google Reader
Google Books
Exchange Push Email
Google Voice
Any other MotoBlur accounts
Sync Contacts with Google
Android Market
Or any other app that syncs with the cloud
My point is, Android syncs WAY MORE data than any other OS. It is tied to cloud services at its very core. Everything we do with these phones use data. If you run one or more of any of these apps you will use a lot more data than the iPhone or other phones do.
Also, for those seeing late night data, all of these items check throughout the night. And if you have many of them running, you will have lots of data sycing through the night.
Click to expand...
Click to collapse
I get your point about everything being tied to cloud services, but 242MB for anything OTA is a bunch, short of several firmware updates in a row (that line I posted from my online account manager is for one session only, I've continued to have a few others in the 10s of MBs that night and ongoing since my OP) is a bit excessive. I have around 40 contacts, about 8 have photos that sync from google, another 10 have facebook sync photos...there's no way my contact list or any other text only sync application would rack up that much usage. And these are times when I'm home, usually asleep, and have fallen asleep with wifi on.
I will change the sync settings to wifi only to see if there is any change, thank you for the suggestion Deminjeans.
I did not know I lost my wifi connection when the phone went into standby. I'll set it to stay connected. Thank you snlu178.
Josh

Related

[Q] Synch interval with gmail?

So I tried to get my work to get me a blackberry because I need to check my work email when I am not there at nights, weekends, etc. They saw I had a thunderbolt but I tried explaining how the battery wouldn't last. Well that wasn't good enough so today I synched my works email (corporate gmail account) to my phone and I am getting the push notifications just like I wanted, and the battery is terrible just as I said it would be. Is there any way to adjust how often it checks for new mail to push notifications through? I feel like there has to be some way but I searched and found nothing for the thunderbolt. Any help is appreciated.
Thanks
Not sure if this would work for you, but you could go into your accounts & sync setting and uncheck the autoupdate for your google business account (since I don't have one, not sure if it will allow you separate out google accounts). Then only go in and manually sync it when you need it?
The only thing with that is I have to manually sync which defeats the purpose of it
Sent from my ADR6400L using XDA Premium App
How much mail do you actually get pushed?
I get quite a bit of mail to my regular google account because I've tied all my other accounts to my google account and I don't have any real issue with extreme battery drain?
I had an android since the G1 first came out and with each successive phone I've gotten, I've never noticed that mail is a real big battery drain on any of them.
I would say 15-20 mails a day. However one of our clients is west coast based so I tend to get a lot after I leave work. This is definitely a battery killer by multiple hours. I'm going to try my damndest to get a blackberry and show them how awful it is but I need something in the mean time to get me through the day. My phone didn't last 9-6 today
I can't believe something as simple as an interval adjustment isn't built into the gmail app. I searched all over and several people have asked this but there is never a solution. I wonder if I could use another email app that is adjustable instead of the official gmail app.
The easiest solution is to check one of the apps, such as Juice Defender, that can turn off your network connection when not in use. You can set them to periodically enable them to turn data back on to allow things like emails to come through.
And GMail push notifications act just like Blackberry-style push notifications of email. It isn't constantly checking the server for new emails. It gets notified only when new emails arrive. Something else is likely causing your battery problems, not the push notifications. I'd check some of the battery threads around for other tips to increase battery life before making any major changes.
I've never heard of email being the culprit to any battery problems, so you might want to see if there are some rogue apps you have that are causing this battery drain.
As for email, I use Tasker. I have a profile that turns auto-sync on at 6:15 AM and every three hours after that at a quarter past, then I have a profile that turns auto-sync off at 6:17 AM and every three hours, so I only get email at a quarter past, every three hours
Not sure how elegant of a solution this is for you as you work for a company and might have some emails that you need to respond to ASAP.
joshnichols189 said:
As for email, I use Tasker. I have a profile that turns auto-sync on at 6:15 AM and every three hours after that at a quarter past, then I have a profile that turns auto-sync off at 6:17 AM and every three hours, so I only get email at a quarter past, every three hours
Click to expand...
Click to collapse
I use Tasker as well, with it checking only between 6:30am - midnight. However, I check mine every 20 minutes normally. If they need to get in touch with me faster than that, they should have called in the first place. I played with Juice Defender prior to discovering Tasker though, and it is much easier to set up.(Just not nearly as powerful as Tasker, which I love playing with)
rotorocker said:
I can't believe something as simple as an interval adjustment isn't built into the gmail app. I searched all over and several people have asked this but there is never a solution. I wonder if I could use another email app that is adjustable instead of the official gmail app.
Click to expand...
Click to collapse
Push is more efficient than interval, that is why you don't see interval adjustments.
Well as others have said, I don't think it's the emails causing your issues. I get way more emails than that in a day and my phone comes off charger around 5am and doesn't usually get back on a charger until at least 9pm or later. I'm not saying I still have half a charge left, but I also don't have my phone yelling at me to plug it in either because it's low.
Hmm good to know about how those push notifications work. I guess it's just a coincidence that when I synched my email a couple days ago that I noticed the battery went noticeably down. I might try out tasker though. Thanks
It could have been also your signal strength when you were trying to sync that could have caused a bigger drain.
If you had a weak signal, your phone would have been trying to "juice" up the connection to keep you connected resulting in a larger than normal battery drain.
Just a thought.
this is true since I moved from central jersey (manalapan) to North Jersey (wallington) I am now in 4g constantly and maybe I should look into switching to 3g for a bit.

[Q] Data Usage Question

I'm sure this is question that I SHOULD know the answer to, but I don't so I'm hoping someone can help me.
It's a question regarding streaming data usage. I'm a Spotify user and I just wondered how much data it will use streaming my music over a 3G/mobile data connection.
I have a 100mb limit with O2.... will it get nowhere near that, even with heavy use... or do I have to be really careful?
Is there a figure like '30 mins music = 30mb'?
Thanks in advance guys. Sorry if it's a bit of an idiotic question.
Not 100% sure about Spotify but i played a few mixes (just a few mins of each mix) on Soundcloud and in about 15 mins it used up about 130MB thankfully my carrier Meteor have a special promotion on top up €20 and get 1GB of Internet free which was a relief or id have been charged a fortune as usually i only get 50MB for 69C a day and if you go over that you pay,im in England at present and use Giff Gaff so have unlimited data which is great, if i were you id keep a very close eye on your usuage if you only get 100MB (i assume that's daily and not monthly)
It uses quite a bit actually, I got text messages from my operator a day or two after changing operator that I had used 90% of my cap (1GB), after foolishly syncing while at work (using 3G). After that I make sure I'm synced via WiFi when at home instead. Also got a traffic monitoring widget to keep track.
Ok cheers guys.

[Q] "Phone" app using large amount of data?

Hello all,
I have a amaze for a while now that I recently (about 2 months ago) installed 3g watch dog to monitor the data I use thru out the month.
I noticed that over the last 19 days that the "phone" with sub catagories of phone, dialer storage, SIM toolkit program used about 115 mb of data.
Over the last hour has used about 470kb and have not even used the phone at all.
While right now I have a 5gb plan (that I have gone over a few times with) and is not a problem now if I go to a 200 mb plan to save money that would be over half the months useage.
Currently I am completely stock with the phone not rooted or even unlocked bootloader or anything.
Does anyone know why that app is using so much data or what may be causeing it?
Any help or insite would be greatly appreciated.
I noticed a handful of people have looked at this with no response, so just wanted to say you're not alone but I have no idea why. Any insight would be great.
I was wondering if using Facebook that's built into the phone/contacts app might be something?
Sent from my HTC Amaze 4G using XDA
Use DroidWall!
lgtsanev said:
Use DroidWall!
Click to expand...
Click to collapse
It requires root, the OP isn't rooted.
Looking into this a little more I went so far as turning off background, auto sync, location services, all syncs of contacts and accounts, update polling for the phone OS.
And has jumped over 2 mb in a hour with no phone use.
Not sure if there is anything else that could cause that.
Really the only thing that I have seen that stops it is turning off data on the phone completely.
M9x3mos said:
Looking into this a little more I went so far as turning off background, auto sync, location services, all syncs of contacts and accounts, update polling for the phone OS.
And has jumped over 2 mb in a hour with no phone use.
Not sure if there is anything else that could cause that.
Really the only thing that I have seen that stops it is turning off data on the phone completely.
Click to expand...
Click to collapse
The data toggle is a must have.
I've trained myself to tap it before the phone goes down, or I don't require the net.
Eliminates a long list of "issues".

Exchange bug?

Set up my works Exchange account on the S3 and suspected it was causing high battery drain.
Selected some 'sleep time' from within the application and then also selected Manual Update so I could save battery. It appears manual doesn't change anything though as my mail still comes through unless I deactivated the account completely?
Anyone else have this issue.?
Sent from my GT-I9300 using Xparent ICS Tapatalk 2
WhiteHartMart said:
Set up my works Exchange account on the S3 and suspected it was causing high battery drain.
Selected some 'sleep time' from within the application and then also selected Manual Update so I could save battery. It appears manual doesn't change anything though as my mail still comes through unless I deactivated the account completely?
Anyone else have this issue.?
Sent from my GT-I9300 using Xparent ICS Tapatalk 2
Click to expand...
Click to collapse
That wouldn't be a bug in Exchange causing the issue.
It is, most likely, because ActiveSync, which is what Exchange uses to communicate with your phone, is a server-side "push" technology. This means that your phone, most likely, has WiFi and/or your Internet services "always on" to accommodate ActiveSync. ActiveSync doesn't work like Blackberry where the client-side does all of the control/communication (pull technology). It is all done server-side, which means that the phone has to always have an Internet connection, either through WiFi or the phone Internet services, to be ready to accept incoming information from ActiveSync.
Thanks for the reply - so the option to manually retrieve mail is pointless then as it going to get pushed whether I want it or not?
Sent from my GT-I9300 using Xparent ICS Tapatalk 2
After posting my response, I decided that it could be a little bit clearer, so here goes.
Blackberry (BES specifically), IMAP, POP3, SMTP, etc, the client side, in this case the phone, is in control of all of the message synchronization. Meaning that every n number of minutes/hours/days it opens up an Internet connection and says, "Do you have anything for me? If so, send it now." That's client-side pull technology.
ActiveSync, on the other hand, the server (in this case the Exchange Client Access Server), sends out the info, via AvtiveSync, every time something new comes in to your Exchange mailbox. This happens "real-time" rather than every n number of minutes. This means that the client side, in this case the phone, must have an "always on" Internet connection, either via WiFi or the phone's Internet service, to accept these "real-time" updates. This is server-side push technology.
Server-side push technology, by its very nature, causes the client-side, in this case the phone, to consume more battery since the WiFi and Internet "radios" must always be on.
I hope that this makes more sense than my last post.
---------- Post added at 11:33 AM ---------- Previous post was at 11:28 AM ----------
WhiteHartMart said:
Thanks for the reply - so the option to manually retrieve mail is pointless then as it going to get pushed whether I want it or not?
Sent from my GT-I9300 using Xparent ICS Tapatalk 2
Click to expand...
Click to collapse
Correct. The server is the controlling "party" in the paired relationship.
WhiteHartMart said:
Set up my works Exchange account on the S3 and suspected it was causing high battery drain.
Selected some 'sleep time' from within the application and then also selected Manual Update so I could save battery. It appears manual doesn't change anything though as my mail still comes through unless I deactivated the account completely?
Anyone else have this issue.?
Sent from my GT-I9300 using Xparent ICS Tapatalk 2
Click to expand...
Click to collapse
I ran the same tests on the S3. I'm syncing 3 exchange accounts.
Email exchange service drains the battery really fast ...
Nearly half of the battery is used (battery stats) for this process only [47%].
My battery cannot last:
- on 3G networks, more than 5 hours.
- on WiFi, it goes up to 8 hours.
I used to sync the same exchange accounts on 2 other Samsung devices: Captivate Glide and Galaxy Note - both running Android 2.3.5/2.3.6
=> no issues with the sync services draining the battery.
IMHO, this is not only linked to the Activesync technology, it is also linked android release and the way email exchange service is made/configured (or runs).
There might be some tweaks or possible patch for this service...
But don't know what or where, yet ...
My 2 cents ...
The phone keeps at least one connection to Google open at all times (C2DM push) when it has a network connection.
Open and half-open connections do not really cause high battery drain since your device can (and will) go to lower power states and switch the network to fast dormancy which is a sort of periodic polling for new data.
A scientific article about the topic can be found here: Link (PDF)
The relevant part is in footnote 4 of paragraph 4.1.2
In fact, even at IDLE, a handset periodically wakes up to listen for incoming packets on the paging
channel. If a downlink packet happens to arrive between two paging occasions, it will be delayed until the next paging occasion
Click to expand...
Click to collapse
Additionally that IMAP is poll-only is not entirely correct. While IMAP itself is usually only used as PULL (client requests, receives, closes connection) many servers support the IMAP IDLE mode (client requests, receives, waits for new data, receives, waits, ...) which is a real push technology.
(Technically it differs from Google's C2DM which in fact is HTTP (Comet) long-polling and not true pushing)
I've noticed a high battery drain on Exchange too, even if the account was disabled. It's unrelated to how the phone is connected (Wifi,3G,2G) and _seems_ to get lower when no data connection is open.
It will only go away if the account is removed and seems to caused by the app waking up all the time even if not needed. Thirdparty apps and stock Android do not seem to have this issue - at least my S1 did not.
(I haven't tested on the S3 with a non-stock app yet)
Btw my Exchange server is a patched Z-Push IMAP/SMTP<->Activesync converter from their trunk with Exchange2007 capabilities.
Yes, there HAS to be a bug in the exchange app on this phone.
I got my phone a month ago, and have had no issues with battery drain and high data usage with Exchange what so ever. Until this weekend.
All of a sudden, with no change in the settings at all, my battery all of a sudden just lasted 5-6 hours. It got really warm too. Then after a day or so, I got a message that my monthly limit of data was reached. I didn´t believe this at all since I had more than 500 MB left on my limit the day before.
But when I checked the settings, I was shocked to see that this was true indeed. And it was "exchange services" that caused this. It had downloaded about 600-700 MBs over this short period, thus (of course) causing my battery to drain quickly, and I will now get a nice bill from my phone company for over use of data
As I said. No changes to the settings were done. This happened over night. And of course this has to be a bug in the app, not a server-issue. No one else in my company, as far as I have heard, had had this issue (yet), but after googling I can see that this actually is a problem for many, with different phone brands.
It seems like google has got complains about this, but there has not been released a fix, which is totally unacceptable. I now have had to turn of my mail sync to prevent the data usage to go insane, and my phone to get warm, slow and quick battery drain.
If this isn´t fixed quickly, I will uninstall Exchange services from my phone (have root), and install Touchdown instead.
Here is the problem discussed:
productforums.google.com/forum/#!topic/mobile/tCA92MdBTmc
- but with no solution.
Issue was resolved by deleting account and reinstalling it. But I had to do it twice before it worked.
I also cleand the Exchange Services App with the tool SD Maid before I reinstalled my account the second time.
My battery is back to normal, and no more crazy data usage.

Extreme Data Usage on JB Rom

Since I've been using the leaked 4.1 builds I have been burning through Data at an incredible rate, the first month I hit my 2GB monthly allowance after about 3 weeks, which at the time I thought it was just me using it a lot because it was new.
Today however I have been told by my network provider that my 2GB limit for this month was used up in about 4 days!!! After spending most of the day arguing with them they confirmed my phone was connecting every 30-60 seconds & using 200-400mb every time?
After the first month I set all sync options to manual & I don't use Facebook etc. but with Samsung swapping all the settings menu around it seems there are some extra sync options I missed, Maps & latitude, search, location & google all have additional sync settings, so it seems my phone is constantly connecting & logging my location. God knows what else is connecting..
Didn't have this problem with ICS & I don't have a lot of apps installed, probably less than I did then
Just wondering if anyone else has had this issue? if so it's a dream come true for network providers, but they're going to have a lot of pissed off customers!
Did you check your dropbox auto-sync feature? or any cloud storage that MIGHT be uploading your pics? I did notice the data pull but it was while on Wi-Fi, my data counter shows a lot of activity on wifi but not so much for 3G and that is on IDLE.
jusumgeezer said:
Since I've been using the leaked 4.1 builds I have been burning through Data at an incredible rate, the first month I hit my 2GB monthly allowance after about 3 weeks, which at the time I thought it was just me using it a lot because it was new.
Today however I have been told by my network provider that my 2GB limit for this month was used up in about 4 days!!! After spending most of the day arguing with them they confirmed my phone was connecting every 30-60 seconds & using 200-400mb every time?
After the first month I set all sync options to manual & I don't use Facebook etc. but with Samsung swapping all the settings menu around it seems there are some extra sync options I missed, Maps & latitude, search, location & google all have additional sync settings, so it seems my phone is constantly connecting & logging my location. God knows what else is connecting..
Didn't have this problem with ICS & I don't have a lot of apps installed, probably less than I did then
Just wondering if anyone else has had this issue? if so it's a dream come true for network providers, but they're going to have a lot of pissed off customers!
Click to expand...
Click to collapse
if your phone was using that much data you would notice the battery on your phone going down pretty fast as well.
Check if you are syncing Google photos. That was at least our problem.
It could be some Apps or something that is constantly downloading or uploading files. Dropbox auto-sync? Or Google plus instant upload?

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