If I buy a Thunderbolt off contract and pay full price, will I need to have a credit check? Normally I wouldnt care I have top tier credit, however, I just took how a huge car loan for a new car and I dont have confidence in that nor do I want it hit again. So will the check credit if im moving over from AT&T and porting my number?
Thanks
Not sure as I haven't had them check me for a while, but I'm pretty sure that whenever you get a contract with them for service, they'll check you regardless.
Russ36363 said:
Not sure as I haven't had them check me for a while, but I'm pretty sure that whenever you get a contract with them for service, they'll check you regardless.
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Wouldnt be signing a contract if I bought the phone outright though. You only sign a 2 year contract when they subsidize it.
Russ is correct, if you're signing up for POST paid service (ie., you pay a bill for last month's usage) they are definitely going to credit check you. I opened a new VZW account yesterday (but subsidizes the phone) and they took my social number and waited a few seconds for approval.
I don't think inquiries like the phone company are going to be a negative impact on your credit score, especially if you have "excellent credit" ratings already.
VZW will check your credit for a new account on contract. They will also try to run your credit even if you're going to buy the phone outright. It wont affect anything in that case, however, and they don't actually need your SSN. They can go without it, but the system will ask them for it to start a new account.
@distortedloop: VZW actually bills a month in advanced, even on a contract. To clarify, your monthly access(I.e. plan) will be charged a month in advanced but any charges from overage will be from the month before.
Sent from my SCH-I500 using XDA App
unremarked said:
VZW will check your credit for a new account on contract. They will also try to run your credit even if you're going to buy the phone outright. It wont affect anything in that case, however, and they don't actually need your SSN. They can go without it, but the system will ask them for it to start a new account.
@distortedloop: VZW actually bills a month in advanced, even on a contract.
Sent from my SCH-I500 using XDA App
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Well my concern is that I wont pass the credit check being that I just took out a big car loan. My credit was top notch BEFORE taking the large loan, so now it might be futile to try to switch. I hate AT&T bottom line lol...
psufan5 said:
Well my concern is that I wont pass the credit check being that I just took out a big car loan. My credit was top notch BEFORE taking the large loan, so now it might be futile to try to switch. I hate AT&T bottom line lol...
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VZW deposits are $125 and $400 at the most respectively and you get them back after the first 12monthes with 3% interest.
My recommendation to you is to go to a store and find out for sure if you'll have a deposit. Running a credit check wont disconnect your AT&T service or anything.
Sent from my SCH-I500 using XDA App
unremarked said:
@distortedloop: VZW actually bills a month in advanced, even on a contract. To clarify, your monthly access(I.e. plan) will be charged a month in advanced but any charges from overage will be from the month before.
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Okay, but interesting that I didn't have to pay a month in advance when I opened an account yesterday. (Edit: No deposit required either...I walked out the door for price of phone and taxes (and activation fee I think) only.)
Does this mean I'll get a bill for two months' service next month?
distortedloop said:
Okay, but interesting that I didn't have to pay a month in advance when I opened an account yesterday. (Edit: No deposit required either...I walked out the door for price of phone and taxes (and activation fee I think) only.)
Does this mean I'll get a bill for two months' service next month?
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Short answer: yes.
Long answer: not really and your sales rep should have explained. Your first bill will be higher than all the others. You'll be prorated for whatever's left before the end of your billing cycle. So if your billing cycle ends on the 15th, and you activate on the 10, your first bill will be 1month+5 days prorated. Billing cycles are randomly assigned by the system and don't necessarily correspond to when you activate. Hope I explained that adequately.
edit: one of your reciepts should give you more info and exact numbers. Btw, nice to see a familiar name from the Nexus S forums.
Sent from my SCH-I500 using XDA App
I'm not trying to rain on Anyone s parade but if you just simply buy the phone outright they will not check your credit. However, to get the service on the phone there will be some type of credit check
Those who have to worry about passing a credit check in order to get a phone should simply rethink their priorities.
Should they buy a brand new device for over $400 or put that money towards paying off debt and increasing their credit score (and reducing their debt). Not to mention, they will need to purchase an expensive data plan to go along with the phone.
I am not trying to preach. But people should really think about their priorities.
When I originally had Verizon, about 3 years ago, I provided my own phone; they still ran credit to provide service. They're essentially loaning you the bandwidth usage, which you pay for at the end of each month. Whether you own the hardware or not is a moot point, it's the network and you paying to use it that's their concern.
psufan5 said:
Well my concern is that I wont pass the credit check being that I just took out a big car loan. My credit was top notch BEFORE taking the large loan, so now it might be futile to try to switch. I hate AT&T bottom line lol...
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Just because you took out a loan doesn't lower your credit score by a significant amount. Taking out a loan and not paying it will lower your score. If you were to try and get another loan your score still wouldn't go down, but if you debt to credit ratio was too high it would limit the amount of the new loan and or interest rate. Verizon is simply looking to see if you pay your stuff on time or have you slacked off. Not how much total debt you have.
unremarked said:
Short answer: yes.
Long answer: not really and your sales rep should have explained. Your first bill will be higher than all the others. You'll be prorated for whatever's left before the end of your billing cycle. So if your billing cycle ends on the 15th, and you activate on the 10, your first bill will be 1month+5 days prorated. Billing cycles are randomly assigned by the system and don't necessarily correspond to when you activate. Hope I explained that adequately.
edit: one of your reciepts should give you more info and exact numbers. Btw, nice to see a familiar name from the Nexus S forums.
Sent from my SCH-I500 using XDA App
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Ditto on the familiar face comment.
And yes, what you're saying makes sense, and actually as I think about, I'm pretty sure in the back of my head I knew that; it certainly sounds familiar with prior phone contracts. (I've been off contract on AT&T and T-Mobile for quite some time.) For me, it won't be much larger a first bill, since my new billing cycle starts 3/20/11.
Probably not the right place to discuss, but what are your thoughts on the NS vs the TB? Service (voice and data) on the TB much better than TMo, but I much prefer (so far) the weight, shape, feel, and of course the SAMOLED display of the NS. Not sure which will end up my daily driver. If only I could have an NS with VZW 4G/LTE...
my credit is ver very ver bad.. way below average but i was shocked that i got approved for $0 deposit.. couldnt be any happier!!
I had pretty terrible credit (score of 550 something) when I signed up with Verizon and I had to pay a $130something deposit which was refunded to me after 12 months of paying my bill on time.
And some people need a phone despite having bad credit.
My credit was apparently still great
Thanks.
psufan5 said:
My credit was apparently still great
Thanks.
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Sweet!
(Can I borrow $50??)
distortedloop said:
Probably not the right place to discuss, but what are your thoughts on the NS vs the TB? Service (voice and data) on the TB much better than TMo, but I much prefer (so far) the weight, shape, feel, and of course the SAMOLED display of the NS. Not sure which will end up my daily driver. If only I could have an NS with VZW 4G/LTE...
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Yar, probably not the best place, but whatevs. And +over9000 to the voice/data service on the Thunderbolt. Definitely better than TMo in my area. LTE is really quite something. I was hitting 8-14.38mbs all over Dallas today.
I miss the weight and the shape of the NS, but I don't miss the build materials. It's not so much that I dislike them because the phone "felt cheap" as much as I felt like they attracted every strand of every hair of every thread of everything! And whatever did get on the device stuck to it like a magnet. The Fascinate I switched to after coming to VZW had the same phenomenon. Haha.
As for the display, I'm very impressed with the Thunderbolt's. Normally a large(r) phone goes cheap on the display(looking at you Droid X, Evo, MT4G, etc.), but the colors are very crisp, clear, and vibrant. I don't know if the NS just had a much better SAMOLED, or what, but I was pretty disappointed with the Fascinate's and definitely prefer the TB's over it.
@RichyRich said:
When I originally had Verizon, about 3 years ago, I provided my own phone; they still ran credit to provide service. They're essentially loaning you the bandwidth usage, which you pay for at the end of each month. Whether you own the hardware or not is a moot point, it's the network and you paying to use it that's their concern.
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Ontopic: If he buys the phone outright and goes Month-to-Month, they will still try to run his credit but it won't affect anything. It's not even really required. The rep could activate him under the name Mickey Mouse SSN#123456789 if they wanted to. The system just requires that the rep hit the run credit button.
Taking a car loan does not hurt your credit, if you credit was top notch and you took out a car loan it does not make your credit bad and your credit score does not go down that much. Yes if you dont make a payment on that loan and it goes late on your credit history then you are in trouble. Taking out a car loan and paying it on time actually makes your credit better and makes the creditors think that you are more responsible.
Trust me my dad used to be a big gun and had 3 mercedes and one was nearly 150k and two were around 80k and also had a cadillac. Trust me his credit was epic, but sadly economic meltdown literally took everything away from him, even his savings.
your first car loan is actually really good for your credit.
Related
Ok, Im posting this in the Evo thread because this is where I spend most of my time and would like to share this with my fellow Evo users. My GF showed me our bill the other day and we noticed that we have been paying taxes for 2 different states and like 3 counties. We moved from NY to NJ about 6 years ago and updated our address with Sprint. Well it seems something went wrong and as I said, we have been paying double possibly even triple the taxes we were suppose to. I contacted Sprint and they opened up a case number on it. I am still waiting to here back from them but by the looks of it, we should be getting a nice chunk of money back. Doing some half assed math, we may get anywhere from $700-$1000 back. Just thought I would spread the word. Make sure you go check your bill and look under Sprint surcharges and taxes and see if they are billing you correctly.
DozeBeatS said:
Ok, Im posting this in the Evo thread because this is where I spend most of my time and would like to share this with my fellow Evo users. My GF showed me our bill the other day and we noticed that we have been paying taxes for 2 different states and like 3 counties. We moved from NY to NJ about 6 years ago and updated our address with Sprint. Well it seems something went wrong and as I said, we have been paying double possibly even triple the taxes we were suppose to. I contacted Sprint and they opened up a case number on it. I am still waiting to here back from them but by the looks of it, we should be getting a nice chunk of money back. Doing some half assed math, we may get anywhere from $700-$1000 back. Just thought I would spread the word. Make sure you go check your bill and look under Sprint surcharges and taxes and see if they are billing you correctly.
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Hmm.
Id like to start off by saying that this seems to be a common problem with carriers. When I was on verizon, I once noticed that while I was paying full PA taxes, I was also paying a particular tax because for some unknown reason my "service area" was in Florida. (Even though my area code was Ohio lol)
I never brought it up, though, I simply had to change it online.
That being said, I'm cautious to say you'll get your money back. You probably will, simply because it is sprint and they're very careful about providing good customer service; I'm cautious, though, because I would think all that extra money got passed on to the governments, not to sprint.
Sent from my SPH-D700 using XDA Premium App
Regardless of whether or not thats true, it was Sprints mistake that caused it. So I feel it is their responsibility to refund the money. Also, from what Ive gathered, it seems they bill to where you live. Has nothing to do with area codes on your phone, or where you purchased your phone, etc. You only pay taxes for where you live.
I doubt you get a refund, once the government collects that tax it ain't coming back. Errors like that always go to the government. I found out that I was paying too much real estate tax because the county had my house listed as having an extra bathroom and bedroom and the county said we will adjust your tax bill but any taxes already paid will not be returned. Enjoy the lower bill, but don't expect a refund. It was your responsibility to notice the error not Sprints.
They may go back 3 months at most. Most companies will state that paying your bill is acknowledging that it is correct.
Sent from my PG86100 using XDA App
I seem to accumilate taxes depending on the area that I am calling from. I live right on the Kansas / Missouri border and get taxes from state / country and even city from time to time. OP, not sure if you are picking up cell towers that far away or travel to those areas. Guess that we are just use to paying taxes here that we don't even question them any more...
DozeBeatS said:
we may get anywhere from $700-$1000 back.
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Dude that like 5 years of taxes! How long ago did you move?
You share part of the responsibility here by checking your bill every month. I would be shocked if you saw any money from over 90+ days. I went through a similiar deal on a business account. It took way too much time to go back further than that and quite frankly your business is not that important to them.
Whoa there. Do the phones still have the old area code from where you moved from? That might be why. If so, it isn't Sprint's fault.
http://www.freerepublic.com/focus/f-news/1418426/posts
Regardless of my outcome, whether I get a bunch of money refunded, or $10, I really posted this to help other people. Just check your bill to make sure your not being over charged. This is more directed towards people that moved. I feel Sprint should definitely take half the blame. Sure, I should be aware of any bills I pay, but we did the right thing when we moved by notifying Sprint of our new address. They should have made the necessary adjustments so these overages never occurred. Even if we get nothing back, we will certainly have a lower bill each month.
omg i just noticed im paying 2 taxes as well. talking to them now. had 2 address listed on my account, not cool . ill post my outcome,i moved in 2007 so i figure they owe me around 155.33 some bull in chat he created a bill issue. it should be resolved in 3-5 business days. good look.below is some lines from my converstation not all of it or in order but you get the point.
07/10/2011 03:30:25PM Agent (Cedrick K.): "We will apply the credit of all the incorrect charge billed to your account."
07/10/2011 03:29:19PM Agent (Cedrick K.): "All the incorrect charges will be removed from your account."
07/10/2011 03:29:37PM sprint420007: "removed but what about what ive been over paying for 3yrs!"
07/10/2011 03:29:52PM sprint420007: "i want a refund on my overcharges"
07/10/2011 03:30:02PM sprint420007: "thats like a month of service"
07/10/2011 03:30:25PM Agent (Cedrick K.): "We will apply the credit of all the incorrect charge billed to your account."
07/10/2011 03:30:35PM sprint420007: "since 07"?"
07/10/2011 03:30:40PM sprint420007: "when i moved"
07/10/2011 03:30:41PM Agent (Cedrick K.): "Yes."
07/10/2011 03:28:05PM Agent (Cedrick K.): "I am creating a billing case from here so that our billing team can review the account and can take necessary steps to get the issue resolved. Be assure that all the incorrect charges will be removed from your account."
07/10/2011 03:33:09PM Agent (Cedrick K.): "You will be contacted by our billing team with in 3-5 days."
About a year ago I started getting 10% off my bill because I belong to a credit union. Coincidentally, my "sprint tax" went up to $12 a month. On a $129.00 a month plan, I now pay after my "rebate" with smartphone tax and insurance included, about $175- $180. It's starting to get ridiculous.
Sent from my PG86100 using XDA App
happen to me also i was paying taxes for 3 different county's for over 3 years every time i moved they added a new county taxs they only went back 1 year
DozeBeatS said:
Regardless of whether or not thats true, it was Sprints mistake that caused it. So I feel it is their responsibility to refund the money. Also, from what Ive gathered, it seems they bill to where you live. Has nothing to do with area codes on your phone, or where you purchased your phone, etc. You only pay taxes for where you live.
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not true in my case. the county I'm in has higher taxes than the city 50 miles from me. with both sprint and Verizon I request a number from Richland county and I pay taxes to that county and not mine. saves me about $3 per month.
DozeBeatS said:
Regardless of my outcome, whether I get a bunch of money refunded, or $10, I really posted this to help other people. Just check your bill to make sure your not being over charged. This is more directed towards people that moved. I feel Sprint should definitely take half the blame. Sure, I should be aware of any bills I pay, but we did the right thing when we moved by notifying Sprint of our new address. They should have made the necessary adjustments so these overages never occurred. Even if we get nothing back, we will certainly have a lower bill each month.
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I'm going on a rant here and if this nets me any haters, so be it.
Just because you don't notice something ahead of time doesn't mean it's Sprint's fault. Just because tax laws are the way they are doesn't mean it's Sprint's fault. Too many people IMO are trying to nickle and dime every little single freaking thing and it's disgusting. Am I jealous? Hell no. It's like those threads that show up that are "I just called retentions...look what I got!" And everyone tries to one up them.
Yeah, I don't understand all these taxes sprint is charging me either. I just switched from tmobile with an individual plan that was pretty much the same plan as what I have now with sprint, but sprint charges me around $20/mo in taxes, where tmobile only ever charged around $7/mo. I'm really considering switching back to tmobile cuz I can't help but feel like I'm paying too much. I'll talk to them and see what they can do first tho.
Sent from my PG86100 using XDA App
rkjg24 said:
I'm going on a rant here and if this nets me any haters, so be it.
Just because you don't notice something ahead of time doesn't mean it's Sprint's fault. Just because tax laws are the way they are doesn't mean it's Sprint's fault. Too many people IMO are trying to nickle and dime every little single freaking thing and it's disgusting. Am I jealous? Hell no. It's like those threads that show up that are "I just called retentions...look what I got!" And everyone tries to one up them.
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it is most definitely sprints fault. when you update your address with them. they should be removing your old one from your account. in my case they didn't and left both addresses. how is that not their fault. it certainly isn't mine. i did my part by providing them a new address for my bill. they should better train there employees.
yous too
Even thuo its been that long its also your problem too like watching yourr bank account I see that you will get max 3 months
rkjg24 said:
I'm going on a rant here and if this nets me any haters, so be it.
Just because you don't notice something ahead of time doesn't mean it's Sprint's fault. Just because tax laws are the way they are doesn't mean it's Sprint's fault. Too many people IMO are trying to nickle and dime every little single freaking thing and it's disgusting. Am I jealous? Hell no. It's like those threads that show up that are "I just called retentions...look what I got!" And everyone tries to one up them.
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This is no nickel and dime, they overcharged me and I want my cash. Im also all for any thread that will get us some money off our bill. These companies charge way too much money for the service they provide. If I can save something here and there, I'm all for it.
Close thread please. how do you do this?
Have you tried calling them and asking what all the fees are about? The retention center # is somewhere floating around here, I hear they are very helpful
everyone gets the 10 dollar charge
if your happy with the phone, i'd say suck it up
if your not happy with it, take it back.
Sprint has never screwed me over, in fact they gave me a $10 credit for having tower issues in my area
ninjamirage said:
Sprint is already trying to screw me by removing a save50 invoice credit, and they are charging me $10 more per month (not taxes) then what it said on my original receipt. I hate to have to return the evo 3d because I like it, but Sprint has a bad reputation of screwing over their customers on the invoice credits. I don't know whether to sue them for cancelling my original order and making me a new order without my approval, or to just cancel it and return the phone.
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It is always funny that if a company makes a mistake like this, the first thing people like the OP think about is suing the company. Over what? What phone did you come from? Was it a smart phone? A Razr? All you have to do is call them and explain what the deal is and they will 99% of the time fix it for you.
".....they are charging me $10 more per month (not taxes) then what it said on my original receipt."
In regards to the $10/month, are you referring to the monthly Premium Data fee? It's required on the EVO3D (and on other 4G phones), even if you are on SERO. It may not show on the receipt when you buy the phone but will appear on your monthly statement. Did you get it at a store, online or telesales? I called in my order and they stated very clearly that this phone requires the added monthly fee and exactly how much it was. With online purchasing, it warns you with a checkbox confirmation about the add on monthly reoccurring fee and will not let you proceed to order it without being ok'd by you.
If you enjoy the phone as much as I do then IMO it's worth the extra $10. If you think it's too much, you have 30 days to return it.
tgruendler said:
It is always funny that if a company makes a mistake like this, the first thing people like the OP think about is suing the company. Over what? What phone did you come from? Was it a smart phone? A Razr? All you have to do is call them and explain what the deal is and they will 99% of the time fix it for you.
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this is america dude, we sue over everything D:
The $10 fee is for all smart phones not just 4g ones. The only smart phone that does not require the $10 fee is the Samsung Replenish Android phone.
lol @ trying to sue sprint over an invoicing issue. Lol. Theyll murder you in court.
But in all seriousness, yes all sprint smartphones have the $10 fee except for one. Still comes out cheaper than other carriers data charges. In fact much cheaper and much better value imo
Dude I have just been trying to get the $50 invoice credit that was on my original order, and I've been getting the run-around for two weeks. I understand the $10 fee, even though it wasn't on my original order. But cancelling my order and making a new order without the credit and without notifying me seems shady. Before this I had my Droid X that I flashed to cricket. It's not 4G but it was cheap and reliable. With the phone rooted and optimized, it was pretty quick. I'm on a fixed income, so I can't pay more than $70 per month. When I thought I could get the EVO 3d for $60 per month, I decided to go for it. It just seems deceiving when my invoice says that I will be paying $60 per month plus taxes, then they say it will be $90 per month when I talked to them on the phone. That's a significant difference.
ninjamirage said:
I can't pay more than $70 per month.
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take it back it then, I don't think anyone is paying that low of a monthly cost for the 3d.
OP, create a aol email account. Sprint gives you a %10 discount if you have an aol email account. That would take your bill to about $73. Good luck
".....and they are charging me $15 more per month (not taxes) then what it said on my original receipt"
"It just seems deceiving when my invoice says that I will be paying $60 per month plus taxes, then they say it will be $90 per month when I talked to them on the phone. That's a significant difference."
Although you've made a significant edit to your original post, there's something still not right with your math. You first stated it was higher than you expected at a extra $10/month, then edited to $15, but you say it's now a $30 difference(from the $60 you thought you would be charged per month to $90 that you now claim).
Just tell them you work for your local school district. That's a 15 percent discount.
resolved now thanks
resolved now thanks
So here is the deal, I just want everyone to know this because I see it a lot! You have more than 30 days to return your phone, well it works out that way! This is the way it works, and you can verify this with Sprint:
You can return your phone on the 29th day and get the exact same phone, or whatever one you want, you can do this 3 times total! ( I want to clarify this, when you get your phone is 1 time, first exchange is second time, and final exchange would be third time.)
So you can try out the Photon for 30 days, exchange it for the exact same one, or something different? Say you want to try out the SGS2, ok so your 29th day just happens to fall a few days after it releases. Cool, take your Photon in, tell them your not sure if you like it or not, but your wanting to try out the SGS2. Try that one out for 29 days and hey if you like it, keep it or exhange it out for a new one maybe you might have dropped it. Or hey you do like the Photon better, well there you go, get a brand new Photon and welcome back! That would be your last exchange, but it reset your 30 days!
This is real, this is not a scam this can be verified by Sprint, it does help getting a cool guy at the Sprint store, but even so, they have to do it, period!
I just want people to know this, because maybe you do want to give the next best thing a try, so go ahead, get the phone you WANT, not the one your stuck with!
I did this with the Evo3d so I could wait for the Photon release. I know it works first hand, and I have called Sprint just to verify that it works for EVERYONE!
Hope this helps some of you guys and is not too confusing!
-DJ
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
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There was not a restocking fee for me at anytime. Unless the Sprint rep is a *oo**(not nice guy) then I wouldn't think there would be. Like I said, helps if you friendly up with the Sprint rep of your choice.
I will let you answer your first question. I hope you would know what I meant by the 90 days.
-DJ
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90
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really ?? you absolutely had to go there ? I think the op was specific enough w/ his assessment of time for the majority of readers to get the idea, evidently, the idea passed over your head ...
on a different note, my wife traded her evo3D for the nexus S and the douche nozzle charged her the restocking fee.. I told her to wait till I could go w/ her but she was impatient.
YMMV but if they wanna charge me the restocking fee, I might call CS.
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
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If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
snoopy1e11 said:
If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
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a very good friend of mine is the store manager at a (non corp) store and she tells me that it's each store's option/discretion as to whether they charge the restocking fee.
I'm likable and persuasive enough to be able to avoid the fee
newalker91 said:
this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
Djspinister said:
, it does help getting a cool guy at the Sprint store,
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how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
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if I were the rep in that situation and 'that' guy came into my store, I would do the same thing, only after the fake smile, I'd politely suggest they go outside for a friendly game of 'hide and go fu%% yourself" LMFAO.. I'm in retail and have to deal with the public all the time.. we get 'those' customers on occasion and it really frustrates me that I have to smile and just be 'polite'.. sometimes there's not a big enough baseball bat for their knees
if you tried this in my store id lol all over you.
m&p states that it is 30 days from original purchase or activation date. lmao
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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It doesn't matter what YOU and your other reps do, by Sprints law, it is completely doable and if a customer requests it, it has to be done. Whether or not you're that (not so nice guy) that we have to go above and beyond is up to you. Like I said, we avoid people like you and talk to the nice reps.
Obviously I don't mean just go in there looking for this, I just meant if you were indecisive about a couple of phones, this is a way you could give them both a try. It's not that I want every Tom, **** and Harry to start doing this every time they upgrade, I just wanted to make people aware of Sprints rules.
Edit: Also, this is where I would make sure I had a rep that would do this for me before I even bought from your store. There are ways to cover your ass.
-DJ
Sent from my MB855 using xda premium
daddymikey1975 said:
I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
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This. +1. I knew I would get the uptight sprint reps to respond, but this is what i'm talking about. At least you get it.
Sent from my MB855 using xda premium
Just return and reset upgrade, then purchase again....simple
Sent from my MB855 using XDA App
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
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I would hope this is what you would do, this is not at all how I meant it. I am not trying to have people go piss off reps, once again I am just giving information on the laws and limits of Sprint. I am not condoning a mass phone return from all of Sprints customers.
For instance, if I had just got my Photon, and then the SGS2 came out and I wanted to give that one a fair shot, this is something I would use that for, as I thought I explained that quite well. My bad.
-DJ
Sent from my MB855 using xda premium
I would like to reiterate that M&P specifically states that 30 day exchange/returns go off the inital purchase/activation date. Any corporate store will be able to search this in RSP and find the information.
If you visit an authorized dealer you may find some different results.
newalker91 said:
"Nice reps" huh? Funny enough that I've been recognized at the district level every month for top customer satisfaction scores on both phone repair and sales. I just don't let people like you walk all over reps and manipulate the system, which forces Sprint to tighten their reins and make it more difficult on the honest customers. You can't argue policy with someone who has to enforce it daily, resetting your 30 days is a manipulation of an extended courtesy option given originally only by retention to solve major customer satisfaction issues. It's not for every joe-schmo to take advantage of.
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You can spout off at me as much as you want bro, the fact is, is it's completely legal. Be mad, go cry to your manager I don't care, the guy I go through at Sprint doesn't have one bit of a problem with it. It's completely legal.
And guess what else, because the guy at my Sprint store did this, I have brought him over 60 people from competitors. Just think, if you weren't so anal, you might have got someone just as bad as me that walks all over reps and gives them as much commission as he could ever get from just one terrible guy like me.
Who gets to vote for you? I think they were rigged! Lol Chill dude, it's not a bad thing. You don't even know me, I bet we'd get along just fine, and I bet you would have hooked me up the same way if it was your store. You know why? Cuz we both have this in common! This being xda.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
I'm not trying to be hostile towards you, but people in this forum will read this thread and take advantage of such knowledge. Stuff like this gets people fired when a pissy customer starts yelling in they give in and do it without permission from management.
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So get permission. Don't be an idiot, I wouldn't do it either if I didn't have permission, I'm not stupid. You guys are completely over reacting. I mean I thought common sense was free. Jesus.
This is what happens when someone tries to help the community. No wonder it's quiet in here.
At my store I deal directly with the manager, period. I don't deal with pawns. Mainly because you're going to get this answer every time, "Let me ask my manager"....
-DJ
Sent from my MB855 using xda premium
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
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Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
xxxicu812 said:
Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
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Amen brother, amen! I know there's more of you! Lol
-DJ
Sent from my MB855 using xda premium
newalker91 said:
That's all fine and well if you want to do your business at corporate, but many of us aren't Sprint for the most part. We sell and represent Sprint, sure, but that's it. Our company assets are extremely finite and exchanging massive amounts of product for customers would not only cost us a substantial amount but it would also risk us losing our right to sell Sprint. Sprint and the manufacturers impose a set maximum number of product that we may return to them via RMA, and every exchange results in an RMA. This number is surprisingly small, and we get charged back for every item that we have to return. Justify your exchanges as you will, but I hold nothing against we third party retailers for denying you anything beyond one exchange. If we order 50 phones in a shipment, and 10 customers exchange their phone twice under buyer's remorse, that's 20 phones we're sending back, 10 sold, and 20 remaining for other customers. So out of 50 phones we purchased, we're only getting paid for 30 of them.
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I see what you mean there, but it was that third party store that should have read the fine print pertaining to sprints rules to the customer. So next time order more phones! Jk. But I mean said store should know about how Sprint works, shouldn't they?
And by the way the one I go to is a third party store.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
This is why I've explained and as [email protected] has said, the 30 day reset isn't a policy. It's a customer courtesy option. Your contract and our M&P both state that the customer has a 30 day satisfaction guarantee in which they may exchange under buyer's remorse or for manufacturer's defects. Being third party we do a lot of things to bend rules for customers but we avoid the ones that can put us out of business. Sprint doesn't like to pay any of us as it is, we all work for minimum wage at my store and average $400 commission per month with no overtime and no holiday pay. I'd say the amount we do for customers versus what corporate reps do, especially considering the difference in pay (our average W2's are about 15,000/year after taxes, corporate sales get roughly 35,000/year after taxes) is pretty dramatic. You can't blame us for protecting our companies.
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I don't mean to sound stupid, but when you say 3rd party store, do you mean like a Best Buy, Radio Shack, etc? I totally understand how this would hurt you, on the other hand I also agree that if Sprint has this, they do. Is it possible that if a customer came into your store (having already exchanged once) that you could redirect them to a corporate Sprint store? I'm not sure how it works. I know I originally bought the Photon at a Sprint store, took it back (it started having probs right after the 1st OTA), the db at the store charged me the $35 restock fee, didn't even bother to turn my old phone back on (I had to call in and have it reactivated), and I was gonna wait and get the GS II, but after the announcement I got another Photon (this time from BB, and saved $100 in the process).
Sprint is making some more changes starting early next year. Apparently Family plans are going to lose the extra Employee Discounts, off the second line. We all know Sprint cancelled the discounts off the additional lines (line 3 and up) some time ago.
If you have an Employer Discount, the way it works now, is that you get a Discount (20% for me) on lines 1 & 2, as they billed together as Primary and Secondary. So I get $25.98 off my plan every month with the discount. Effective February the included line TWO, will be split as a separately billed line at $19.99. Line ONE (the Primary) will be $110 as it's own line.
So you will only be getting the Employer Discount off Primary line ONE, which now costs $110. Lines TWO through whatever, will get no discount. My bill will go up an extra $4 basically. Not the end of the world, but just another cut they have implemented. I remember I used to get my Employee discount off all my lines. Just makes you wonder what's next?
http://www.sprintfeed.com/2011/12/s...ing-february-2nd-2012-it-just-might-cost-you/
Damn, that really sucks : (
KB112 said:
Sprint is making some more changes starting early next year. Apparently Family plans are going to lose the extra Employee Discounts, off the second line. We all know Sprint cancelled the discounts off the additional lines some time ago.
If you have an Employer Discount, the way it works now, is that you get a Discount (20% for me) on lines 1 & 2 as they billed together as Primary and Secondary. So I get $25.98 off my plan every month with the discount. Effective February the included line TWO, will be split as a separately billed $19.99 line and line ONE (the Primary) will be $110.
So you will only be getting the Employer Discount off Primary line ONE, which now costs $110. Lines TWO through whatever, will get no discount. My bill will go up an extra $4 basically. Not the end of the world, but just another cut they have implemented. I remember I used to get my Employee discount off all my lines. Just makes you wonder what's next?
http://www.sprintfeed.com/2011/12/s...ing-february-2nd-2012-it-just-might-cost-you/
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Wth?
That's sucks a lot. Like you said, it's only a couple bucks, but seriously?? This is just getting better and better...
KB112 said:
... Just makes you wonder what's next?
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While I don't want this but I can say it's gonna be no more unlimited data.
I can honestly see that change coming about, right before they officially roll out LTE. They may let it stay for a while under Grandfathered plans, but if you wanna upgrade...bam there goes unlimited.
Meh...its not like there aren't other options. I wonder if you could use this sudden change of contract as a way out of your contract? I mean after all, it's no longer the family plan you signed up for if they change it, right?
Yes you will be able to. Any change that you can claim adversely affects you financially and they legally can not enforce the ETF as a way out. This includes any change in Billing, whether it be 10 cents more in taxes, or partial Pennies. Any and all increases can be used to get out of your contract without ETF. I have heard of People given a hard time with this from multiple carriers, but in that case it is just talking to the right person.
For anyone given a hard time use this "You have an option here, either allow me to cancel my contract without penalty, or give me your full name, and employee identification number. Transfer me to a supervisor so I can get his/her name and ID. You will be named in my complaint to my state district attorney for breach of fiduciary duty and breach of contractual law. Afterwards if necessary I will retain a lawyer if necessary."
This tells them that they have broken two laws, and are aiding in the broken law if they don't escalate the matter to someone authorized to make decisions on contract releases. If they broke the law and it isn't taken care of you will be sending the matter to your state attorney general who will initiate a class action lawsuit, where the person will be named. State attorney generals really will act on this. On matters that affect many many of their constituents that can reelect them, they love taking and fighting the case. I'd almost guarantee after this threat that they will let you out ETF free. I have used this a dozen times successfully on contracts with carriers and gyms, etc when they broke the law. Works every time. Not a matter of if, just a matter of time
I'm about done with sprint personally. As far as post paid carriers go they are the cheapest. But compare the quality of my service compared to all the prepaid people at work, I'm paying twice what they are paying for the same quality/data speed.. All I have to show for it is a better phone. BTW i played with a galaxy nexus at the mall today, I ran a speed test 16mbs'sec download and 4mbs'sec unload!!!!!
KB112 said:
I can honestly see that change coming about, right before they officially roll out LTE. They may let it stay for a while under Grandfathered plans, but if you wanna upgrade...bam there goes unlimited.
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Exactly how I see it, but of course... BAM, there goes my loyalty to Sprint.
Drewmungus said:
I'm about done with sprint personally. As far as post paid carriers go they are the cheapest. But compare the quality of my service compared to all the prepaid people at work, I'm paying twice what they are paying for the same quality/data speed.. All I have to show for it is a better phone. BTW i played with a galaxy nexus at the mall today, I ran a speed test 16mbs'sec download and 4mbs'sec unload!!!!!
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I don't quite follow, how are you paying twice more than people on other carriers?
Ya sprint is really starting to suck. All the stuff they have done this year doesn't justify their crappy network signals. Maybe I should look at closing out and re signing up in my wifes name to get a few free evos.
Sent from my PG86100 using XDA App
Will this change mean we can get out of contract for free? Sprint is starting to suck big time.
DarkManX4lf said:
I don't quite follow, how are you paying twice more than people on other carriers?
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He's saying postpaid vs prepaid he is paying twice as much
Sent from my PC36100 using xda premium
ckoadiyn said:
He's saying postpaid vs prepaid he is paying twice as much
Sent from my PC36100 using xda premium
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Ohhh sprint vs. Prepaid. Got it.
I am trying so hard to hold out until at least the end of 2012 to see if things will improve with sprint as far as better 3g performance and a decent lte foot print but I am really starting to have some serious doubts. It really looks like I may end up having to switch to at&t pretty soon.
themuffinman said:
I am trying so hard to hold out until at least the end of 2012 to see if things will improve with sprint as far as better 3g performance and a decent lte foot print but I am really starting to have some serious doubts. It really looks like I may end up having to switch to at&t pretty soon.
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Same here. I'll move my family to Verizon or T-MO while I move to prepaid AT&T goodness. That unlocked international Galaxy SII is starting to look better and better...
Afterall, it's literally the best phone out minus the Galaxy Nexus.
In metro detroit the data speeds are so bad that I can't even stream pandora without a 30 second re-buffering between songs. One day i tried to download roam control to force roaming on verizon and it was too slow to even start the download.
Speedtest.net app shows my speed at about 0.05 mbit the vast majority of the time with .3 mbit the max i've really seen and that is at 6:30am when the network is clear. And all this with an extra 10 dollar charge for the privelage.
Unlimted data is a catch 22 for me .. with sprint and using my phone constantly I can never even hit 2gb in a month because its so slow. With verizon i would hit 2gb in a couple days. This employee discount deal may be my excuse to get off of sprint and onto a real provider.
Between my contract and being on my parents contract before that I have probably been with sprint for about 15 years.. the funny thing is I cant ever remember being happy with their service.
DarkManX4lf said:
I don't quite follow, how are you paying twice more than people on other carriers?
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Because pre paid carriers get unlimited talk text data for about 50 a month. Since sprint is so terrible specially in the data department...its almost worth doing. You can get a pre paid carrier that runs on the Verizon network, so it's a definite option to consider.
What prepaid runs on Verizon?
Rob the plumber said:
What prepaid runs on Verizon?
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Heya rob, don't quote me but I am ALMOST sure it is track phone.
So I called Sprint today and they agreed that the pricing change and the way discounts are applied are a material change to the contract. "Sprint reserves the right to change the contract at any time".. Doing so allows us to 'disagree' with the changes by porting our numbers out within a specified amount of time. For me that time is fast approaching. Mar 9 is my deadline. YMMV..
So, I ordered the Droid Razr MAXX... Got one for my wife and got my son a bionic.
That being said, my 3G speeds on sprint were less than 189k. 11-- for ping..
I now have the following devices that I would entertain very fair offers on. They are in EXCELLENT condition and have clean ESN's.
Photon 4G w/ ICS (or I can .sbf it back to stock)
Nexus S 4G
Evo 3D
PM me if you're interested.. I'll be posting up a side by side between the photon and the D-MaXX once I get it (Saturday)...
I'll still lurk cuz you guys are SUPER awesome and we really have a significant lack of drama over here.. not like the original Epic fora..
Take care.. it was a fun ride
pm sent (didn't read you wanted it in a pm
Leaving sprint
I would love to do that too.. leave Sprint.. is march 9th within 60 days or something? I will probably quote part of what you said when I talk to them, if that's alright, and i don't want to be misinformed and poop the bed within the first two minutes of the call. What did they change that allows you to leave? Did you get the ETF waived? Thanks buddy!
topolovich said:
I would love to do that too.. leave Sprint.. is march 9th within 60 days or something? I will probably quote part of what you said when I talk to them, if that's alright, and i don't want to be misinformed and poop the bed within the first two minutes of the call. What did they change that allows you to leave? Did you get the ETF waived? Thanks buddy!
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you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
I'm one of Sprints biggest supporters and have no issues, but, I see a pattern here. (and thats just the Photon threads!) They need to get off their a** and get off it fast or they will have no customers and be out of business!!
You ask me, they need to fire the VP of Advertising!!!! Sprint has a habit of lying and customers and they are getting tired and pissed.
dsims7_2000 said:
I'm one of Sprints biggest supporters and have no issues, but, I see a pattern here. (and thats just the Photon threads!) They need to get off their a** and get off it fast or they will have no customers and be out of business!!
You ask me, they need to fire the VP of Advertising!!!! Sprint has a habit of lying and customers and they are getting tired and pissed.
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Again, if my data speeds were close to tolerable, I would stay.. I was setting them up to leave anyway because of the data speeds here. This just makes it easier. If they grandfathered it then there's no way for ppl to just bail IMO...stupid for changing the terms of existing contracts. Their legal dept must not be the best lol
Sent from my MB855 using Tapatalk
Thank you!!
daddymikey1975 said:
you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
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Thank you soooo much buddy! I appreciate it so much!! Thank you!!
daddymikey1975 said:
you can quote me if you'd like. When I called I wasn't a jerk or anything.
You need to call ASAP to use this loophole. On your first february bill, they changed the pricing of the plans which affects the way discounts are applied. Now honestly I don't care about the additional $6 on my bill but what I do care about are the sub par data speeds. If I were getting decent data speeds I would just let it go. Since I'm not, this is my way out. You have 30 days within which to "disagree" with their new terms of the contract.. here's a sample of the telephone call:
me: I noticed my bill is a few dollars higher and my discount isn't as much as it used to be, can you tell me why ?
her: Sprint changed the pricing on the family plans which also changed the way discounts are applied.
me: What is the price for the family plans now ?
her: its... (such and such)..
me: That's not what I Agreed to when I renewed my contract in September.
her: sprint reserves the right to change the terms of their contract and/or service at any time.
me: what if I don't agree to these changes, do I have a period of time within which to 'disagree' ?? and if so, what do I do in order to do so ? (you do have a period of time, your course of action is to port your numbers out ETF free, but let her tell you that )
her: yes sir you do, let me see if that period of time has passed... (she checks).. you have until March 9 based on your billing cycle to cancel your service without an ETF. You have 30 days from the date the change affects you to cancel service if you disagree.
Me: I'd like my account noted that I will be porting my numbers out within the next 24 hours. Can you send me a return package for my airave please ?
her: sure, let me get this processed... since you are wanting to cancel, I do need to transfer you to the retentions department, can you hold please ?
me: sure
just repeat yourself to the retentions guy, don't accept the one time credit of the difference.. just explain what your intentions are and make sure they're serious about waiving the ETF fee and make sure you understand what you need to do in order to make it happen. after you port, you MUST contact them via telephone to tell them you ported (they can't figure it out I guess) and they will credit the account to remove the ETFs.
I hope this helps, sorry it was LONG but I was on the phone with them while we were driving to the Verizon store LOL. Really sucks though, Sprint has the lowest price for comparable plans and Verizon is tiered data.. although for right now, VZW is offering "Double Data" for the same price. I was playing w/ my son's bionic (my MaXX is being shipped to me) and I must say.. his 4G is faster than my wifi !!.. totally made my butthole pucker LMFAO
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Is this just for family plans or you think I can give it a shot on my individual plan? I really don't wanna leave Sprint either, but their speeds are just awful. My best friend has just a basic Verizon phone and it's depressing to compare with my Photon. I would be ok with the difference if being with Sprint saves me $30 or so, but now Verizon plan would only be $15'ish a month more? Worth paying I think.
Just curious: Did you try the adjustment suggested here: http://forum.xda-developers.com/showthread.php?t=1204426? I was getting 3G speeds similar to what you report prior to changing the settings as suggested and my speeds are now at least 2x faster.
Last year in NYC Sprint was upgrading towers and speeds sucked. I was dropping calls and had LOS. Now its back to normal pretty much. Depending where I am I get 8-12mbs. The GN may be launched in April, now I must decide to get that or not
Key words are "OPT OUT".
Sprint passed me around like a round robin when I made my call.
The first CSR tried telling me that I had no option, that Sprint reserves the right to do what they want.
When I asked to speak to her supervisor, long delay, which she related to her supervisor having to turn on their system.
Then the "supervisor" came on, tried pulling the same thing on me, and when I didn't back down, and voiced opt out, she checked the system again and said that I had until March 23. I advised her that I would be porting out my numbers today. Then I asked her to send me the packagaing for the damn airave that still doesn't get through a day without powercycling at least twice.
And of course I reiterated the no etf fee's on the phones, and she said yes. Luckily I wasn't sent to retentions!
All I know is that I am getting two Bionics for FREE.
So goodbye Photon, I too will miss you. You were a great first Android phone, and I see good things for you in the future.
gonna miss you guys..
u guys are a great community for the photon ill still be on once in a while see what coming out for the photon but i just got out of my sprint contract not a big poster but like what joker and u guys are doing to the photon will still be on once in a while knowing im giving my girlfriend my photon...
I've been on my Bionic for a little while now.
Phone works great, very comparable to the Mopho.
Driving to the ER on a call, and I looked down and saw my 4GLTE signal bar. My partner also has a Bionic and he reported the same.
I texted my wife, and lo and behold, she has 4G at home.
I live in the boonies in Columbia County, NY. Closest "city" is Hudson.
I went from needing an Sprint Airave just to make phone calls to having a solid 4G experience.
Good luck. Great dev community here.
hey man good luck with the razr. that phone looks pretty sweet. If only sprint had more of a variety of motorola phones. The mopho is an awsome phone but i just love the looks of the razr.